About the Role

As a member of the Engineering team, the Associate Full Stack Developer will be responsible for building and scaling modern, high-performance web applications. This role is focused on new feature development and digital transformation, utilizing a cutting-edge JavaScript/TypeScript ecosystem to deliver seamless user experiences and robust backend services.

The Engineering team at Appnovation drives innovation for clients worldwide. In this role, you will participate in the full software development life cycle (SDLC), from initial architectural discussions to hands-on coding and deployment. You will work closely with designers, product managers, and senior architects to translate complex requirements into scalable, production-ready code using Next.js, React, Node.js, and Express.

Appnovation prides itself on having an open environment focused on teamwork and growth, giving you the opportunity to contribute to high-impact projects while rapidly advancing your technical expertise.

What We Are Looking For

• Design and develop responsive, high-performance web applications using React.js and Next.js.
• Build and maintain scalable server-side logic and RESTful APIs using Node.js and Express.js.
• Implement TypeScript across the entire stack to ensure code quality, maintainability, and reduced runtime errors.
• Create dynamic UI components and manage complex application states, ensuring cross-browser compatibility and optimized performance.
• Develop secure and efficient server-side modules, integrating with various third-party services and internal data sources.
• Work with both SQL and NoSQL databases to design schemas and manage data flow between the server and the frontend.
• Utilize modern development workflows, including Git version control, CI/CD pipelines, and automated testing frameworks.
• Participate in peer code reviews, contributing to a culture of high standards and continuous learning.

Who You Are

• You are passionate about the JavaScript ecosystem and stay up-to-date with the latest trends in React and Node.js.
• You have a strong foundational understanding of data structures, algorithms, and clean code principles.
• You are eager to learn from senior engineers and take ownership of specific modules within a project.
• 1-2+ years of professional experience in Full Stack Development, with demonstrated expertise in:
• React.js and Next.js (Server-side rendering, Static site generation).
• Node.js and Express.js (Middleware, Routing, API design).
• Strong proficiency in TypeScript and ES6+.
• Experience with tools such as Redux, Context API, or Zustand.
• Familiarity with Tailwind CSS, Styled Components, or CSS Modules.
• Strong collaborative and communication skills (written and verbal), with the ability to discuss technical solutions in a team setting.

What Appnovation Offers

• Challenging and rewarding work with real impact
• Direct Access to Cutting-Edge AI Platforms
• Diverse and Inclusive Culture
• Growth opportunities for personal and professional development
• A collaborative and innovative work environment where your ideas are valued
• Exposure to exciting projects and high-profile clients
• Supportive work environment with access to company leaders
• Hybrid working model

What Benefits Appnovation Has to Offer 

• EPF
• Wellness Allowance
• ME Days
• Employee Assistance Programme
• Fertility and Menopause Leave

JOB FAMILY SUMMARY: 

The ClassPass International team is responsible for growing and strengthening our partner ecosystem across global markets. This includes acquiring high-quality new fitness, wellness, and experiential partners, as well as nurturing and expanding relationships with existing partners. Through a combination of market expertise, strong local relationships, and strategic sales and account management, the team ensures we deliver exceptional value to our members and long-term success for our partners. 

JOB SUMMARY: 

The Territory Sales Exec is responsible for acquiring high-value net new fitness, wellness or new vertical partners for the ClassPass platform within their assigned market, as well as their broader region as defined. This is a 100% new business hunter role with field-based in-market outreach (drop-ins/visits) 40% of the time. They are embedded within their markets, building strong fitness-wellness industry relationships and being the first to know where the best local studios and spas are, including those newly opened.  

MINIMUM QUALIFICATIONS AND REQUIREMENTS: 

• 1-2 years of sales experience primarily focused on fast-paced, B2B transactional sales leveraging both Field and Inside sales tactics 

• Proven sales record of consistent over-performance on monthly quotas and OKRs 

• Familiarity with and/or professional connections within the local fitness, wellness or other applicable industry in your region are a plus 
• Proficiency with Salesforce, Salesloft and Microsoft Suite 

PRINCIPAL DUTIES AND RESPONSIBILITIES: 

• Engage directly with fitness, wellness or new vertical partners within your assigned area to grow the book of business  

• Consistently hit or exceed monthly quotas based on new venues added to the ClassPass network 

• Lead with a field-first mindset, prioritising in-person outreach through drop-ins, meetings, and events; selectively apply Inside Sales tactics where appropriate to accelerate pipeline momentum. 

• Identify and attend networking opportunities to build strong connections within your regional fitness and wellness community 

• Maintain accurate and up-to-date records in Salesforce, ensuring reliable forecasting and pipeline visibility. 

• Should be a good negotiator and comfortable in presenting higher-level readouts/pitch decks to prospective new partners 

#APAC

JOB FAMILY SUMMARY:

Provides software training and implementation support to new Mindbody customers. Coaches clients throughout the initial implementation of their Mindbody software to reach their goals. Recommends and/or helps implement other value-added services available through Mindbody.

JOB SUMMARY:

The Customer Training Specialist is responsible for creating, developing, and executing content for external customer trainings, including franchisee. This position will work with department stakeholders to identify training needs and monitor the effectiveness of internal training resources for customers at various touchpoints. This role develops and executes actionable training programs. The Customer Training Specialist ensures that learning objectives are met, aligning programs with business strategy to drive revenue.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree or equivalent experience in Education or Instructional design

• 2-3 years’ experience with Customer Service in a SAAS business

• 1+ years’ experience with training or certification creative and delivery

• Excellent written and verbal communication skills, including creating and delivering presentations/trainings to audiences live or virtually

• Extreme attention to detail and organizational skills

• Exceptionally self-motivated and directed with an ability to learn quickly and autonomously

• Demonstrates a sense of urgency and takes initiative

• Experienced in measuring complete program effectiveness

• Tendency to think outside the box and develop solutions that may not be immediately obvious

• Skilled at building traction with online education programs

• Excellent professionalism and an energetic positive attitude displayed

• Knowledge of adult learning styles, principals, and methodologies

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Bring best practices to ensure innovative content delivery methods

• Align content to business strategy and outcomes for Franchisees, Data Owner Transfers, and customers seeking refresher trainings

• Develop unique proposition for all education programs

• Create and execute educational content and opportunities aligned with business objectives

• Deliver high quality virtual training curriculum for Franchisees, Data Owner Transfers, and customers seeking refresher trainings

• Develop and write educational content, aligned with customer and business trends to meet revenue

objectives

JOB DESCRIPTION

• Develop and pilot new ways to deliver education experiences, with a goal of growing and scaling education to reach more individuals

• Build productive working relationships with internal teams, customers, external partners, vendors, and management

• Leverage data/analytics to make decisions on new content development

• Works closely with cross-functional teams to identify educational needs and coordinate new content development

• Responsible for content health, keeping it up to date and relevant

• Assess and documents performance of customers and team throughout educational programs

• All other duties as assigned

The Onboarding Specialist position provides software configuration and onboarding support to Mindbody customers through multiple methods of contact, specifically on camera interactions over video conferencing and email communication. They collect customer requirements during initial kick-off calls and configure the customer site accordingly to help them achieve their goals. This role acts as a liaison between the customer and other Mindbody teams, recommending and helping implement value-added services.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree or High School diploma and equivalent experience required.
• 1+ years customerservice experience.
• Training orteaching experience preferred.
• Strong time managementskills with the ability to use time effectively and efficiently.
• Ability to read, analyze and solve customer questions.
• Ability to clearly write proceduresin response to customer questions.
• Ability to effectively present information (verbal and written) and respond to customer questions in 
one-on-one and group settings.
• Practices attentive and active listening.
• Knowledgeable in current industry practices, trends, technology, and other information affecting 
clients’ businesses.
• Knowledge of database and internet-based software.
• Knowledge of MicrosoftOutlook, Excel, and Word.
• Familiar with internet browsers and settings.
• Familiar and skilled with online chat tools, and email.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Manages accounts for assigned customers to provide configuration, as well as training and
onboarding support consistent with department expectations and procedures in a face-to-face 
Zoom environment.
• Gathers and records customer requirements, then builds customer sites in alignment with their 
needs and use cases
• Identify customer needs and recommends and/or coordinates additional value add services and 
products.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

• This role regularly utilizes a computer, including the use of a monitor, mouse and keyboard.
• The noise level in the work environment is usually moderately quiet.
• The primary channel of communication is over cloud-based video conferencing such as Zoom, where 
cameras should remain on during customer interactions and meetings.
• Requires a significant portion of the day to be on calls speaking with customers in a virtual face-to-face 
environment.

The Mid Market Account Manager (MM AM) is responsible for owning the commercial and strategic outcomes of a portfolio of mid-market wellness brands. Acting as the GM for your book of business, you will be accountable for retention, growth, and partnership health—leading executive-level relationships and driving measurable impact across the customer lifecycle.

The MM AM is a strategic relationship leader and commercial owner, responsible for both customer success, retention, and revenue performance. You will collaborate closely with internal experts in onboarding, product enablement, and technical account management to deliver an exceptional partner experience and sustainable business outcomes. This role requires a balance of strategic thinking, operational rigor, and hands-on execution to help our customers expand, optimize, and thrive on the Mindbody platform.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• 2-3+ years in account management, customer success, consulting, or strategic sales with a track record of delivering retention and growth outcomes.

• Demonstrated success managing commercial relationships across complex n accounts—preferably within SaaS or technology-enabled services.

• Proven ability to lead executive-level relationships and influence decision-making.

• Strong commercial acumen with comfort in contract negotiation and revenue forecasting.

• Experience collaborating cross-functionally

• Data-driven mindset—comfortable leveraging insights to guide retention and growth decisions.

• Excellent communication, presentation, and negotiation skills.

• Highly organized and detail-oriented, able to manage a dynamic portfolio in a fast-paced environment.

• Comfortable operating in a scalable, hybrid model that includes offshore partnership support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Own the full commercial relationship for your assigned portfolio (~60–70 mid-market brands), serving as the single point of accountability for both retention and revenue

growth.

• Develop and execute strategic account plans that drive expansion opportunities, optimize platform usage, and align customer outcomes with Mindbody’s goals.

• Lead multi-year renewal and upsell negotiations, securing long-term commitments and deepening platform adoption.

• Identify and close growth opportunities across the Mindbody suite, including new products, upgraded plans, and additional locations.

• Forecast retention and expansion performance, ensuring accurate visibility into revenue outcomes.

• Partner cross-functionally with Finance, Pricing, Marketing, and Product to co-create growth strategies and deliver scalable value.

• Conduct Quarterly Business Reviews (QBRs) with executive stakeholders to review results, surface opportunities, and align on forward-looking initiatives.Customer Retention & Success

• Take end-to-end ownership of retention outcomes—proactively identifying risk and developing save strategies before issues escalate.

• Monitor account health and engagement metrics to prioritize actions and mitigate churn risk early.

• Design and execute data-driven save plans aligned to brand value and customer goals.

• Collaborate with internal teams (Implementation, ATAM, TAM, Product, and Support) to ensure a seamless customer experience across all lifecycle stages.

• Ensure all customers are fully onboarded, enabled, and realizing measurable value from Mindbody’s platform.

• Partner closely with customers’ operations, marketing, and strategy leads to align product usage to their growth objectives.

• Capture and communicate customer feedback internally to influence future product development and improvements.

Commercial Ownership & Operational Excellence

• Serve as the primary commercial owner—responsible for renewals, upsells, and expansion across the customer portfolio.

• Drive accurate forecasting and pipeline management, balancing both retention and revenue metrics.

• Lead commercial negotiations for renewals and uplifts, ensuring fair and mutually beneficial agreements.

• Maintain a deep understanding of customer contracts, usage patterns, and pricing models to maximize account performance.

• Partner with implementation teams to ensure successful onboarding for upsells or add- location expansions.

• Leverage offshore and onshore resources effectively to deliver scalable, consistent service across markets.

• Support continuous improvement of internal processes, account playbooks, and performance frameworks to ensure operational excellence.

About the Role

As a Full-Stack Developer / AI Design-to-Dev, you'll transform business ideas into production-ready applications using cutting-edge AI design tools and modern full-stack frameworks. With a strong bias toward frontend development, you specialize in the critical early stages—from concept through pre-totype to prototype—where design systems meet AI-augmented development. You're an expert at leveraging tools like v0.dev, bolt.new, and Lovable to rapidly generate components, then building out the complete stack to meet enterprise standards for accessibility, performance, responsive design, and scalability. You must be able to think fast, work outside the box, and have a passion for pushing the boundaries of what AI can achieve. You will join a team that thrives on experimentation, moving at a rapid pace from initial concepts through prototypes to production-ready applications.

Key Responsibilities

• Rapidly transform concepts into interactive prototypes using v0.dev, bolt.new, Lovable, and similar AI design tools.
• Build full-stack applications from prototype to production, with emphasis on frontend excellence and solid backend foundations.
• Ensure all components align with existing design systems (design tokens, color palettes, typography, spacing) and brand guidelines.
• Develop production-ready UI components using modern frameworks (React.js, Vue.js, Nuxt.js) with best practices for accessibility, performance, and responsive design.
• Design and implement RESTful APIs and backend services using platforms like Supabase to support frontend functionality.
• Work with databases (SQL and NoSQL) to manage application data efficiently.
• Implement authentication, caching strategies, and optimize application performance across the stack.
• Collaborate with UX Designers, AI Builders, and Innovation Leads throughout the development lifecycle.
• Leverage Figma and design system tooling to maintain component libraries and streamline design-dev handoff.
• Document design decisions and technical implementation in Jira as part of the ticket-driven workflow.

Qualification

• 2+ years in full-stack development with strong frontend expertise in modern UI frameworks (React.js, Vue.js, Nuxt.js). Bonus points if you have experience working in a startup or rapid prototyping environment.
• Desired experience with NodeJS and Express.
• Proven hands-on experience with AI design tools such as v0.dev, bolt.new, Lovable, or similar platforms.
• Experience with workflow automation platforms such as N8N.
• Strong track record of delivering production-grade full-stack applications.
• Solid understanding of backend development, including API design (REST, GraphQL), server-side logic, and database management.
• Experience with platforms like Supabase for rapid backend development and both SQL (PostgreSQL, MySQL) and NoSQL (MongoDB) databases.
• Deep understanding of design systems, design tokens, and component-driven development.
• Expert-level proficiency with Figma, including design system management and component libraries.
• Experience with CSS frameworks (e.g. TailwindCSS) and modern styling approaches.
• Strong collaboration and creative problem-solving skills.
• Experience with TypeScript and modern JavaScript/ES6+ features.
• Familiarity with cloud platforms (AWS, Azure, GCP) and deployment workflows.
• A portfolio showcasing full-stack applications you've built, including work with design systems and AI design tools.

What Appnovation Offers

• Challenging and rewarding work with real impact
• Growth opportunities for personal and professional development
• Exposure to exciting projects and high-profile clients
• Supportive work environment with access to company leaders.

What Benefits Appnovation Has to Offer 
● EPF
● Wellness Allowance
● ME Days
● Employee Assistance Programme

Operations Specialist I (Overnight)

Mission (Why we need you):

Airspace is a fast-growing company in the logistics x tech space. Our work saves lives. The operational performance of our teams and partners shaves time off critical deliveries of organs and medical supplies. There certainly is never a dull day at Airspace!

Outcomes (What you’ll be working on and the impact you’ll make):

We are looking for those people who see operations as anything but another customer service gig. You will be purposefully making logistics more transparent, faster, and safer for everyone using our services. You will be part of our European Operations team, which means you will be saving lives, keeping planes in the air, and delivering shipments faster than anyone else on the market. 

Primary responsibilities and tasks: 

• Provide world-class customer service
• Provide quick decisions and resolutions to issues that arise
• Ensure our KPIs are being met
• Collaborate with all team members to get shipments to point A to point B with the One Team mindset
• Strong sense of proper prioritization (What tasks takes priority over others, and for whom) 
• Properly documents issues to support corrective actions and team updates.
• Assist with the fundamental tasks of the operations department, such as processing transactions and managing daily logistics activities.
• Track the movement of goods and provide real-time shipment updates using various systems.
• Support the operations department by assisting with essential tasks, including transaction processing and daily logistics management.
• This role demands flexibility, as it may include irregular hours or overtime, particularly during peak times or when addressing critical issues

Skills & Experience & Characteristics (Who you are):

• At least 1-2+ years of experience in the international logistics environment, preferably in the freight forwarder/air/express/courier or same-day logistics; or related field.
• At least 2+ years of proven track record in a similar role in customer service/operations
• Demonstrated ability to rapidly move from one critical task to another and to shift roles when necessary
• Attention to detail: time-critical logistics is a game of centimeters. The right choice is not always clear and it is your job to find it, improve it and implement it
• Ability to make good judgments quickly
• A positive attitude: Your job is to make the impossible possible. Have fun doing it
• Strong ability to manage multiple tasks and maintain organized records.
• Fluent in speaking and writing English, any other language is a bonus.
• Knowledge of basic logistics principles, including Incoterms, supply chain fundamentals, and international trade, is a plus.
• Preferred location is Penang

Compensation and benefits:

• Salary range: RM 2,500 to RM 4,000
• Hours: Night shift
• Annual leave, medical leave, and public holidays in accordance with company policy
• Medical coverage
• Work-from-home arrangement