Job Summary

The Senior Brand Executive is responsible for supporting brand management and client servicing functions by ensuring the smooth execution of campaigns, maintaining strong client relationships, and coordinating internal teams to deliver high-quality marketing and advertising solutions. This role requires strong project management skills, attention to detail, and the ability to thrive in a fast-paced agency environment.

Key Responsibilities

Client Servicing & Relationship Management

- Serve as a key contact for day-to-day client communications and support the Account Manager/Director
- Understand client briefs, brand objectives, and campaign requirements
- Build and maintain positive working relationships with clients
- Assist in preparing meeting materials, reports, and presentations

Project & Campaign Management

- Coordinate with creative, strategy, media, and production teams to ensure timely campaign delivery
- Manage timelines, deliverables, and workflow across multiple projects
- Monitor project progress and ensure adherence to deadlines and budgets
- Ensure quality control and brand consistency across all outputs

Brand & Strategy Support

- Support in the development and execution of integrated marketing campaigns
- Conduct market and competitor research to support strategic planning
- Assist in preparing proposals, campaign plans, and post-campaign reports
- Ensure all work aligns with client brand guidelines and objectives

Financial & Administrative Duties

- Assist in job costing, budget tracking, and PO/invoice coordination
- Ensure proper documentation for finance and internal records
- Support resource allocation and internal reporting

Requirements

- Bachelor’s Degree in Marketing, Advertising, Business, Communications, or a related field
- 3–5 years of experience in an advertising agency or brand management role
- Strong project management and organisational skills
- Excellent communication and interpersonal skills
- Ability to multitask and work under tight deadlines
- Proficiency in Microsoft Office (PowerPoint, Excel, Word)
- Detail-oriented with strong problem-solving abilities

Preferred Qualifications

- Experience handling FMCG, corporate, or integrated campaigns
- Familiarity with digital, social, and integrated marketing channels
- Experience using project management tools

Key Competencies

- Client-centric mindset
- Strong coordination and stakeholder management
- Time management and prioritisation
- Team collaboration
- Adaptability in a fast-paced agency environment

*Please note that this role will be based at Grey Worldwide Sdn Bhd, CGMD, Level 17, Bousteador,No. 10 Jalan PJU 7/6, Mutiara Damansara,
47800 Petaling Jaya, Selangor Darul Ehsan*

Job Description: Senior Brand Executive

Department: Client Services / Account Management

Job Summary

The Senior Brand Executive is responsible for supporting brand management and client servicing functions by ensuring the smooth execution of campaigns, maintaining strong client relationships, and coordinating internal teams to deliver high-quality marketing and advertising solutions. This role requires strong project management skills, attention to detail, and the ability to thrive in a fast-paced agency environment.

Key Responsibilities

Client Servicing & Relationship Management

- Serve as a key contact for day-to-day client communications and support the Account Manager/Director
- Understand client briefs, brand objectives, and campaign requirements
- Build and maintain positive working relationships with clients
- Assist in preparing meeting materials, reports, and presentations

Project & Campaign Management

- Coordinate with creative, strategy, media, and production teams to ensure timely campaign delivery
- Manage timelines, deliverables, and workflow across multiple projects
- Monitor project progress and ensure adherence to deadlines and budgets
- Ensure quality control and brand consistency across all outputs

Brand & Strategy Support

- Support in the development and execution of integrated marketing campaigns
- Conduct market and competitor research to support strategic planning
- Assist in preparing proposals, campaign plans, and post-campaign reports
- Ensure all work aligns with client brand guidelines and objectives

Financial & Administrative Duties

- Assist in job costing, budget tracking, and PO/invoice coordination
- Ensure proper documentation for finance and internal records
- Support resource allocation and internal reporting

Requirements

- Bachelor’s Degree in Marketing, Advertising, Business, Communications, or a related field
- 3–5 years of experience in an advertising agency or brand management role
- Strong project management and organisational skills
- Excellent communication and interpersonal skills
- Ability to multitask and work under tight deadlines
- Proficiency in Microsoft Office (PowerPoint, Excel, Word)
- Detail-oriented with strong problem-solving abilities

Preferred Qualifications

- Experience handling FMCG, corporate, or integrated campaigns
- Familiarity with digital, social, and integrated marketing channels
- Experience using project management tools

Key Competencies

- Client-centric mindset
- Strong coordination and stakeholder management
- Time management and prioritisation
- Team collaboration
- Adaptability in a fast-paced agency environment

*This role will be based at Grey Worlwide Sdn Bhd, CGMD, Level 17, Bousteador,No. 10 Jalan PJU 7/6, Mutiara Damansara,
47800 Petaling Jaya, Selangor Darul Ehsan*

Role Summary and Impact

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients.

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.

 WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career.

The Senior Manager, Cross-Channel Implementation & Activation is a senior delivery role responsible for the overall quality, consistency, and strategic direction of implementation planning and campaign activation across a larger client portfolio. Working within a pod structure, you operate with a high degree of autonomy — owning the end-to-end campaign workflow, setting the standard for implementation best practice, and serving as the escalation point for complex delivery challenges within your pod.

You work closely with your Director and collaborate across client servicing, planning, and specialist teams to ensure every campaign is planned with rigour, activated with precision, and reported with clarity. Your seniority is reflected not through layers of management but through the depth of your expertise, the scale of your accountability, and your ability to drive quality and innovation across a broader portfolio.

Responsibilities

Brief Management & Planning

• Review incoming briefs from the client servicing team, ensure all gaps and questions are addressed, and confirm the brief is ready for planning.
• Lead the end-to-end implementation planning process across the portfolio — overseeing Senior Executive output, reviewing plans at each stage, and ensuring strategic alignment throughout.
• Serve as the quality gate on implementation plans before they are shared with client servicing for client distribution — ensuring accuracy, strategic cohesion, and consistency with agreed objectives.
• Receive consolidated client feedback, direct plan revisions with the Senior Executive, and ensure updated plans are returned promptly to client servicing.
• Communicate plan approvals from client servicing to the Senior Executive and ensure the team is ready to move to build.
• Set and continuously refine implementation planning standards and frameworks across the pod, ensuring a consistently high-quality approach.

Campaign Build, Activation & QA

• Receive campaign structure from client servicing, ensure the team is fully briefed, and confirm SLA timelines are in place and achievable.
• Maintain oversight of campaign build progress, staying informed of any risks to delivery or timelines and acting swiftly to resolve them.
• Check budgets across all active campaigns to ensure full alignment with the approved media plan before going live.
• Conduct final QA review and sign-off on all campaign builds before previews are passed to client servicing for client review.
• Receive client approval or feedback from client servicing, coordinate all required changes with the team, and confirm final campaign activation.
• Serve as the escalation point for complex QA issues, activation discrepancies, or delivery challenges within the pod.

Optimisation & Performance

• Maintain a portfolio-level view of campaign pacing, performance, and delivery risks — proactively identifying issues and directing the team to address them.
• Lead in-flight optimisation decisions across accounts, ensuring campaigns are consistently delivering against client KPIs.
• Drive a structured testing culture within the pod — championing experimentation across channels, formats, audiences, and bidding strategies, and ensuring learnings inform future planning.
• Conduct the final review and sign-off on all performance and post-campaign reports before they are shared with client servicing, ensuring reports are insightful, accurate, and go beyond surface-level metrics.

Platform & Innovation

• Maintain expert-level knowledge across key platforms — programmatic, paid social, paid search, and emerging channels — and act as the senior platform authority within the pod.
• Lead engagement with media partners, platform representatives, and WPP Media's internal product teams to identify innovations and new capabilities relevant to client needs.
• Drive the adoption of new platforms, betas, and activation approaches across the pod, keeping the agency ahead of the curve.

Client & Stakeholder Engagement

• Engage with clients on escalated delivery matters, complex planning questions, and senior performance conversations — providing clear direction and senior-level assurance.
• Partner with client servicing leads to ensure the pod is well-aligned with client expectations across all accounts.
• Contribute to QBRs, planning presentations, and senior client meetings where implementation expertise and campaign performance insight is required.

Team & Collaboration

• Provide day-to-day direction and guidance to the Senior Executive within the pod, supporting their development through clear feedback and coaching in the flow of work.
• Collaborate closely with client servicing, planning, data, and specialist teams to ensure seamless delivery across the full campaign lifecycle.
• Contribute positively to broader team initiatives, best practice sharing, and ways of working improvements across the implementation and activation function.

Finance & Compliance

• Ensure all bookings, loadings, budget reconciliations, proforma checks, and billing processes across the pod are completed accurately and on time.
• Maintain full financial compliance across active accounts and escalate discrepancies promptly.

Skills and Experience

• 6–8 years of media agency experience with a strong background in implementation planning and campaign activation.
• Proven ability to independently own and elevate implementation planning and activation output across a broader client portfolio.
• Expert-level platform knowledge across multiple channels — programmatic (DV360, The Trade Desk), paid social (Meta, TikTok, LinkedIn, Snapchat), paid search (Google Ads, SA360), and ad serving (CM360, Flashtalking).
• Track record of setting implementation standards and driving consistent quality across a team or portfolio.
• Comfortable engaging with senior clients and internal stakeholders on complex delivery, planning, and performance matters.
• Strong commercial awareness — able to connect campaign performance to client business outcomes.
• Excellent analytical and problem-solving skills — comfortable operating at portfolio level and diving into detail when required.
• Strong communicator — able to represent the pod credibly in senior forums and client settings.
• A balance of strategic thinking and hands-on delivery — equally at home shaping a planning framework as resolving an in-flight issue.
• Genuine passion for platforms, innovation, and staying ahead of the media landscape.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Role: Delivery Director

Location: Kuala Lumpur, Malaysia

About the role: 

As OLIVER continues to expand across APAC, our clients are asking for more than “delivery”. They want a partner who can operationalise their marketing vision, modernise ways of working, and reliably deliver at speed and scale across channels, markets and time zones.

This role exists to elevate APAC’s capability to deliver this by:

• Translating client strategy into workable operating models and execution systems.
• Driving account transformation (ways of working, tooling, governance, talent models).
• Embedding GenAI-enabled delivery to improve speed, quality, consistency and knowledge reuse.
• Leading a shared services hub that improves scalability, standardisation and capacity access across accounts.
• Partner with New Biz, Client Leadership, Strategy, Creative & Technology to design compelling solutions for pitches, renewals, and RFP responses.
• Ensuring work is delivered on brief, on time, and to the expected quality, with strong stakeholder confidence

The Regional Delivery Director sets the regional standard for delivery excellence, supporting account leadership teams to transform how work gets done, and enables mobility of work and people across studios and accounts.

What you will be doing: 

1) Operationalise Client Vision & Improve Delivery Outcomes

• Partner with client and account leadership to translate vision, strategy and roadmaps into delivery plans, operating rhythms, and measurable outcomes.
• Ensure delivery approaches are fit-for-purpose across retained, project, high-volume, and “follow-the-sun” models.
• Establish and maintain regional delivery standards (brief quality, planning, prioritisation, estimation, QA, approvals, handoffs, and reporting).

2) Lead Account Transformation (Ways of Working + Operating Models)

• Diagnose delivery pain points and maturity.
• Design and implement account-specific operating model improvements: intake, triage, prioritisation, sprint/cadence models, SLAs, resourcing models, QA and release management.
• Lead change management: adoption plans, comms, training, stakeholder alignment, and ongoing optimisation.

3) Lead a Shared Services Hub

• Define the hub vision, scope (services offered), service catalogue, SLAs, and engagement model with accounts.
• Set up hub governance
• Enable cross-account load balancing to improve speed to delivery and reduce bottlenecks.
• Standardise repeatable delivery components (templates, playbooks, reusable assets, production patterns).

4) GenAI Enablement & Responsible Adoption

• Identify and prioritise GenAI use cases that improve delivery (e.g., versioning, localisation support, content QA, summarisation, briefing, knowledge retrieval, production acceleration).
• Partner with global and regional stakeholders to embed GenAI into workflows with proper governance.
• Build training and adoption programs so delivery and craft teams can use GenAI confidently and consistently.

5) New Business Solutioning (Pitches, RFPs, and Go-to-Market Delivery Design)

• Lead the delivery and operating model design for new opportunities including service model and scope definition, tooling and GenAI workflow designs, resource models, etc. (roles, capabilities, ramp plans, onboarding approach)
• Provide operational due diligence on proposed solutions: identify delivery risks, dependencies, assumptions, and mitigation plans.
• Ensure estimates, timelines, and delivery commitments are realistic, transparent, and execution-ready, aligned to client expectations and internal capacity.

6) Regional Delivery Governance & Ownership

• Create and maintain documentation that tracks delivery status, dependencies, risks and mitigations across key engagements.
• Ensure project lifecycle management is maintained and continuously improved.
• Oversee regional capacity planning, mobility of talent, and cross-studio collaboration.
• Monitor utilisation as an indicator of planning health and scalability and address chronic under/overload patterns.
• Mentor and develop delivery leadership: coaching, capability frameworks, training paths, succession planning.

Measures of Success: 

• Regional Account Health Score above 90%
• Aggregate Net Promoter Score (NPS) above 45 and Client Sat Score (CSAT) above 90
• Client Retention above 95%

What you need to be great in this role: 

• 15+ years in delivery/operations leadership roles
• 10+ years in agency environments
• Extensive experience leading multi-market, multi-disciplinary delivery models
• Proven track record operationalising strategy into scalable delivery systems and governance
• Demonstrated success in account transformation / change leadership
• Strong client leadership: trusted operator, confident communicator, escalation management
• Deep understanding of delivery tooling, workflow design, and capacity planning
• Practical understanding of GenAI applications in marketing operations and production (and governance implications)
• Comfortable operating across regions, cultures and time zones
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical  

The Right Fit: 

• Chief Operating Officer / Vice President / Head of Operations of an independent agency managing teams and complex processes, focusing on efficiency and delivery.
• Managing Director at an independent or network agency with oversight of projects, clients, and delivery processes who bring strategic and operational expertise to the table.
• Senior Delivery Director / Head of PMO / VP of Project Management at a network agency overseeing the delivery of client projects and campaigns to ensure client satisfaction.
• Global / Regional Programme Directors at a network agency or consulting firm, managing large-scale projects with strategic oversight.

Req ID: 16666

#LI-DB1 #LI-Remote

ABOUT VAYNERX

VaynerX (https://vaynerx.com) is the most contemporary family of companies, working together to build and grow brands. Subsidiaries include VaynerMedia, Eva Nosidam Productions, The Sasha Group, Gallery Media Group, Tingley Lane Trading, VaynerSpeakers, and VaynerCommerce.

ABOUT VAYNERMEDIA 

VaynerMedia is a contemporary global creative and media agency with an expertise in driving relevance for clients and delivering impactful business results. The independently-owned company was founded in 2009 by Gary Vaynerchuk, and has offices in New York, Los Angeles, Toronto, Mexico City, London, Amsterdam, Singapore, Delhi, Kuala Lumpur, Bangkok, Tokyo, and Sydney. VaynerMedia has been recognized for its work at Cannes Lions, the Clio Awards and The Webby Awards. It is part of the VaynerX family of companies.

Culture is our key and Empathy is how we build it. VaynerMediaAPAC is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative, creative and strategic solutions to the one advantage that stands the test of time --- PEOPLE. Day in and day out, we propel some of the biggest brands in the world to the intersection of attention and culture. In APAC, we are proudly +300, servicing a diverse client all around the region.

The PITCH

We are creators, creative industry rogues, and SuperBowl stars. We are not just on the internet; we are creating the stuff the internet wants to see. We’re insane for what we do and the people we do it with. We move so fast and make so much good shit that we can’t even keep up with ourselves. So, we need more folks just like us, the unconventional, less-obvious, unseasoned (or over seasoned) creative pros. But above all - passionate makers and culture shakers. 

Want in? We love subversive artists, obsessive makers, dedicated creators and we don’t care if you're a baby fresh to the workforce or working on your third act. What’s your hustle? Documentarian? DJ? Sports junkie? Fashionista? Blogger? Vlogger? Retired logger? Are you an Insta-feind? An unabashed Tik Tokker or Youtuber? Or both? We’re down with all of that. Just as long as you love making content and are really good at it. 

This is a contractual role based in Malaysia with a reporting role to the Country Manager in Malaysia.

Are you based in Malaysia? Geeking the content religiously in the Malaysian market? Fluent in Malay? Oh well, we could be meant to be ---

We’re looking for a Creative Director who lives and breathes beauty, lifestyle, and social storytelling.

Who You Are

You’re not just a creative thinker—you’re a creator. Your portfolio isn’t a PDF; it’s living and breathing on social. You’ve built audiences, driven engagement, and turned cultural insights into breakthrough creative work. If your social handles can win you an interview, you’re already one foot in.

What You’ll Do

Lead, Make, Repeat: You’re not just here to direct; you’re in the trenches, making daily. You lead by getting your hands dirty—concepting, writing, designing, and even editing when needed. You move fast, iterate, and set the creative pace for the team.

Editor-in-Chief Mindset: You understand people, what they care about, and what’s happening in the culture of beauty and lifestyle. You don’t just follow trends—you predict, shape, and react to them in real time.

Social Performance Obsessed: You don’t just make creative—you study how it performs, why it works (or doesn’t), and turn those insights into sharper, more effective ideas.

Culture-First, Not Ad-First: You know that most times, the best work isn’t an ad. It’s a conversation, a movement, or a moment people actually care about. You have the instinct to create things that feel native, human, and worth engaging with.

Collaborate Cross-Functionally: Work closely with strategy, media, and production teams to ensure ideas don’t just look good, but work.

Pitch & Present: Sell ideas to clients with confidence, backed by cultural insights and platform knowledge.

What You Need

• A strong, social-native portfolio showcasing your work in beauty and lifestyle (If you don’t have one, build one).
• 6+ years in an agency or brand-side creative role, with at least 2 years in a leadership position.
• Proven track record of building brand love on social.
• Deep understanding of TikTok, Instagram, YouTube, and emerging platforms—you know what works and why.
• Ability to concept, write, and direct with agility—whether it’s a full-fledged campaign or a reactive meme.
• Experience working with production teams, creators, and influencers to bring ideas to life.
• A POV on what’s next in beauty, lifestyle, and digital culture.
• What Gets You Noticed
• Your personal or past brand work has built an audience, driven engagement, or gone viral.
• You have beauty and lifestyle experience (brand or agency side).
• You can sell an idea in 15 seconds or less.
• You have social-at-the-centre craft and aesthetics—knowing how to create for the feed, for the scroll, and for engagement, not just a polished 30-second film.
• If your socials can get you an interview, you’re already ahead. Drop your handles, show us what you’ve got, and let’s talk.

What you should know about VaynerMedia

Think “lab” and not “agency”. We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It’s fun!

Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that, and the opportunity to collaborate with the talented and enthusiastic crew, work with big brands excites you, as it does us. We can’t wait to meet you.

P.S Portfolio would be nice :)

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact 

Reporting of the role: This role reports to the Head of Media Practices &  works closely with Head of ecommerce, WPP Media APAC 

Role Description 

The Director of ecommerce brings thought leadership in full funnel commerce strategy and planning, ecommerce campaign management, DTC, and retail media expertise to the WPP Media, delivering best-in-class solutions across our client teams. 

This role will understand the capabilities of commerce platforms including retail media networks and AdTech partners and will assist in solving complex business problems through simplified POVs. The role will identify product, process, or solution opportunities based on client needs and unlocking new growth opportunities across channels for clients. 

This role will have the opportunity to work across multiple client accounts, Affiliate and influencer marketing teams, performance marketing, retail, tech and analytics partners, and support highly dynamic cross-functional project teams.  This role is designed to deliver Commerce strategic support to our clients and WPP client teams. The role is responsible for operationalizing best practices, developing commerce solutions, and delivering client business objectives. 

Job Responsibilities: 

Strategic Leadership: 

• Champion the adoption of WPP Commerce across existing and new business 

• Support client teams (investment, performance, planning, data, and analytics) to deliver comprehensive solutions that accomplish client’s business objectives. 

• Support the integration between commerce and brand media to develop end-to-end media strategy for clients. 

• Stay up to date on the latest trends and best practices in retail media. Develop and cascade POVs on changing industry dynamics. 

• Assist in developing commerce and retail media content for the organization, including educational trainings, POVs, and frameworks. 

• Develop robust partnerships with key marketplaces (Lazada, Shopee etc.), affiliates (shopback, involve asia etc.), other retail partners (Foodpanda, Grab etc.) 

• Define priorities, targets, and budgets, adapting global playbooks and guidelines into actionable local plans. 

• Collaborate with planning and buying teams to create comprehensive playbooks outlining how to integrate digital/non-digital retail media formats into overall client campaigns.  

Client Success: 

• Collaborate closely with client teams to execute best-in-class campaigns aligned with client objectives. 

• Consult with agencies and clients, translating business briefs into actionable retail media strategies. 

• Drive performance across marketplace accounts, ensuring alignment with broader commerce strategies. 

• Design measurement frameworks for all retail media formats, considering factors like lift studies, in-store traffic data, and promotional code tracking, to track effectiveness and client ROI. 

 Operational Excellence: 

• Build and refine internal tools, processes, and reporting dashboards to streamline retail media operations, enhance performance tracking, and enable data-driven decision-making. Proactively streamline processes for enhanced collaboration within GroupM Commerce and with our clients. 

• Develop frameworks, case studies, and training materials to continuously elevate biddable commerce media buying. 

• Proactively identify and evaluate emerging platform capabilities, pilot new ad products, and negotiate favourable partnership terms to maintain our competitive edge. 

• Develop and run training program to raise group capability across key Commerce capability. 

 Commercial 

• Take ownership on pipelining, forecasting and delivery of group Commerce solutions and projects. 

• Provide accountability across the assigned Group for commercial outcomes of all projects, products and services. 

• To report against the business growth targets, working closely with the client and market leads to deliver them. 

What it takes to be successful 

• Expert knowledge on the Retail landscape and relevant topics within the industry 

• Be a strategic problem solver, with the ability to understand client business challenges and develop creative, effective & measurable solutions. 

• Agile and collaborative approach to designing and developing capabilities with strong sales, business, and commercial acumen. 

• High-level stakeholder management capabilities, who can influence a diverse range of teams and individuals. 

• Effective in both verbal and writing when presenting / packaging projects to the clients and internal stakeholders is a much. 

• Experienced trainer, having worked with marketing teams to deliver learning & development programs. 

• Strong data & tech partner management capabilities, with established relationships in place with key partners 

• Highly organised, detail orientated, QA-focused with demonstrated project management capabilities. 

• Ability to work in a matrix organisation, managing complexity and challenges. 

• Flexibility to work in a cross-functional team but also have the initiative to problem solve independently. 

• Deep understanding of retail commercial elements such as profit margin, inventory levels, forecasting, and demand planning to inform media decisions. 

• 10+ years of experience in ecommerce/retail strategy, partner management, ecommerce campaign management and client relationship management 

• Experience in campaign management and optimization across multiple retail platforms (Lazada, Shopee, Foodpanda, Criteo, Google, Meta, Tiktok shop etc.). 

• Experience with retail bid management platforms, such as Pacvue or Skai 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted 

1. Good exposure to a variety of client portfolios, which will be valuable for your career portfolio.
2. Great opportunities to demonstrate your originality and forward thinking on different aspect of communication planning.
3. The opportunity to be part of the driving force for the company’s continuous improvement and growth as a media professional

• Get up to speed with the client’s business and competitor landscape for the client’s industry
• Be the person whom the client goes to for day-to-day activities
• Familiar yourself with internal processes and way of working of all accounts

• Working with Business Director in crafting communication plans
• Be able to propose ideas and activities to answer brand challenges, manage client budget and investment strategy across all media platforms
• Be knowledgeable of the agency’s planning tools and framework.

• Drive the client business and lead projects independently along with team
• Staff supervision, training and development as well as serving as a positive role model with a hard work ethic and vigorously reviewing all work to ensure high quality standard

• Manage all aspects of campaigns and day-to-day needs of the accounts, handling from briefing through reporting. It will include understanding of client’s brief to communication planning, leading meetings with clients, setting viable objectives and KPIs, recommend/develop measurement methodology against all briefs, monitoring campaign progress and reporting.
• Develop and build relationships with clients, be the trusted advisor on account requirements and work.
• Work with media partners across different platforms for ideation, negotiation and implementation as well as working with internal specialist resources and group resources.
• Facilitate cross-team learning and knowledge sharing.
• Mentoring the team and work with them on KPIs and performance appraisals.
• Drive innovative media solutions for set of portfolio.

• Minimum 6 years’ experience as hybrid media planner.

• Proven track record on the execution and development of media and digital strategies for clients
• Ability to work successfully with teams, handling multiple projects and stakeholders and meeting tight deadlines under pressure
• Demonstrated critical thinking and problem solving abilities
• Strong relationship building skills which include maintaining positive client relationships
• Detailed oriented, strong negotiation skills and excellent written and verbal communication and presentation skills

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Team:

This is a pre-sales role. Our Business Development Team is the first point of contact for many of our future customers. As a BDA you would be focused on setting up introductions with our ideal customers. This position reports to the Director of Business Development and will work closely with our Inside Sales Reps (ISRs) and Field Sales Reps (FSRs) in the territory.

We're looking for people who are excited to own their "business" (within your respective territory). If you're keen on discovering the perfect buyer, crafting messaging that gets attention, and making connections between people, then this is the perfect role for you. Although it's not always the case, ideally this role will prepare you to become a full-cycle Salesperson (i.e. a closer).

As a Business Development Associate, you’ll enjoy the benefits of ongoing training, mentorship, career/life coaching, and guidance. It is a great way to jumpstart a career in cybersecurity/SaaS sales and the skills you develop are applicable across any number of disciplines.

About the Role:

This role is focused on sourcing our next sales opportunity. As such, you will be speaking with a lot of people, over the phone, email, or social media (LinkedIn). Our ideal candidate has a knack for recognizing patterns and applying those ideas to broader scenarios. For example, uncovering ideal prospects to reach out to based on Buyer Persona training. 

Responsibilities:

• Book Meetings
• Qualify Inbounds
• Lead Gen. Outbound / Pipe generation
• Evangelize the product
• Keep Database Clean
• Crush phone and email activity 
• Work with Marketing and Channel teams on ad hoc projects
• Master your tools (softwares)
• Research prospective organizations that can benefit from Security Scorecards cloud based software solutions
• Identify decision-makers in those organizations

Required Qualifications:

• 1-2 years of experience in sales development, lead generation, or business development in B2B/SaaS environments
• Track record of consistent and effective sales development performance
• History of creative, persistent, and effective outbound sales lead follow-up messaging
• Excellent communication, discovery, and presentation skills to connect with and persuade senior level decision makers
• Strong attention to detail, organizational skills, and multitasking ability 
• Proficiency and experience using Salesforce.com, Outreach, and LinkedIn

Preferred Qualifications:

• Must be a self-starter, be comfortable with limited supervision, and have solid problem-solving skills
• Effective researcher to find new prospects
• Tech savvy and extremely comfortable navigating new software
• Sees feedback, coaching, and improvement
• Works with urgency 
• Positive, warm, and inviting attitude with a “no challenge is too great” mentality

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

Role Summary and Impact

We are looking for a highly motivated Associate Director, Media Planning to join us. As the primary point of contact for an established client, you will manage their advertising needs end to end across all channels (may include digital/non-digital or biddable/non-biddable). Your primary responsibilities will include developing and maintaining strong relationships with clients, understanding their business goals, and translating these into effective advertising strategies.

Your role is crucial in ensuring that campaigns are delivered on time, within budget, and meet or exceed client expectations. Through meticulous planning and continuous performance analysis, you will drive successful outcomes and deliver exceptional value to our clients.

Skills and Experience

In this role, your goals will be:
In three months:

• A good understanding of the client’s business and develop a great working relationship with key client contacts.
• Demonstrate good collaboration with various divisions and teams across markets.
• Craft overall advertising media objectives from business plans upon competitive analysis, marketing data, key learning and insights.
• Good time management skill and able to follow through on process and delivery timelines.

In six months:

• Established strong team and client relationships, receive great feedback from co-workers and key client contacts.
• Become the first port-of-call on day-to-day dealings and a trusted advisor to the client by properly justifying recommendations, demonstrate strong timeline management and deliver agreed outcomes.
• Work on campaign briefs with minimal supervision, providing strategic recommendations with strong insights and channel tactics.

In 12 months:

• Built up team capabilities to develop more innovative media solutions, going beyond traditionally planned media and starting to instill a yearning in clients to expand into the digital space and look at how campaigns can be driven by content, social media marketing, programmatic digital, mobile, search, etc.
• Ensured implementation of campaigns that help drive revenue growth.
• Delivered good campaigns with strong business results worthy of awards submissions.

Skills and Experience:

• Develop and build relationships with clients, be a trusted advisor on account requirements.
• Responsible for overall campaign strategy, planning, implementation and post-campaign reviews for your set of brands.
• Set viable objectives and KPIs, and recommend/develop measurement methodology against all briefs.
• Ensure projects/campaigns are tracked and measured based on agreed KPIs and media efficiencies.
• Work with the team on competitive reporting and analysis.
• Propose and implement new planning approaches, ideas and product offerings.
• Support contractual discussions with key media vendors and trading commitments for the client.
• Keep a close ear to the ground on new opportunities to take to clients.
• Help guide and advise the wider team on best practices, innovation and work processes.
• Champion the growth and development of Agency services beyond media planning and buying.
• Work with internal specialist resources and group resources.
• Manage and develop your direct reports.

Skills and Experience
What you will need:

• Experience at least 8 years or more in media/marketing industry.
• Experience in working with multiple stakeholders, e.g. suppliers, advertising/marketing agencies, media owners and internal specialist resources.
• Competence in media planning and buying across all platforms with a good understanding and working knowledge of digital media.
• A demonstrated depth of understanding of the industry, business, brands and consumers in client conversations.
• Strong communication and presentation skills.
• Fluent English communication skills. 

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

Overview of job

WPP Media is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Senior Executive, Performance Marketing APAC to join us. In this role, you will be responsible for Planning & Activation the media implementation and buying for the agency.  For this role, you will constant involvement in client contact and implementation and delivery of paid digital media campaigns, designing everything from performance strategy, to campaign implementation and ongoing performance reporting. It includes working with multiple third parties in pursuit of excellence in this space and exercising total ownership of plan performance.

Reporting of the role

This role reports to: Performance Director - APAC

3 best things about the job:

1. Being mentored by the best agency performance marketer in the region
2. Having fun in a company whose core manifesto is to have it people THRIVE
3. The opportunity to expand your skillset in to all areas of media & marketing, through our range of specialist divisions and WPP partner companies

What your day job looks like at WPP Media:
Campaign Strategy & Performance

• Receiving client briefs & formulating holistic performance strategies to achieve agreed client KPIs across search, social and programmatic channels
• Maintaining a high-level understanding of latest social and search ad specs, new/beta features, and best practices for executing complex campaigns
• Understand the eCommerce ecosystem and be able to employ the correct performance marketing techniques across these key platforms, integrated within the broader campaign media mix
• Troubleshooting technical issues at all stages of the campaign process from implementation through execution and reporting
• Monitoring campaign performance and pacing and conduct performance analyses on a regular basis, using a data driven approach to optimise campaigns
• Maintain a close working relationship with all third parties (ie PBU) to ensure accurate campaign implementation & performance to KPIs
• Working closely with the rest of the team to integrate reports, learnings and optimise budgets 

Media Management

• Liaising closely with media partners and third parties to identify new opportunities in terms of activations, data sources for reporting, effectiveness and performance
• Proactively sharing media innovation news and organising expert POVs from within the Maxus network to ensure relevance for Huawei for all things Performance related
• Regularly liaising with the main search and social specialists (e.g. Google, Facebook) to ensure we are constantly updating Huawei clients on their latest products and services

Client Relationship Management & Prioritisation

• Build and maintain effective client relationships that enable you to control client workflows, manage competing demands and manage expectations
• Build relationships with Procurement, as well as Marketing teams within the client

Market Management

• Maintaining relationships with the required digital practitioners within the markets
• Helping senior team members achieve market consistency across performance KPI setting, reporting, performance management, or technical requirements such as naming conversions
• Helping markets to troubleshoot scenarios and use your point of view as a regional practitioner to supply best practice advice 

What you’ll bring:

• Knowledge of digital marketing preferred
• Proactively seek feedback on your work to take it to the next level
• Detail oriented, responsive to deadlines and able to multitask
• Ongoing interest in digital marketing, industry trends, best practices and emerging technologies
• Client servicing experience and good interpersonal skills
• Knowledge and experience in UX, Paid Search & SEO is an added bonus

Minimum qualifications:

• Minimum 1-2 years working experience in Digital Marketing or relevant industry
• Strong analytical, problem solving and time management skills
• Creative and a good team player
• Preferably Mandarin Speaker

About WPP Media Clients team:  

WPP Media Clients team is a business unit within WPP Media Malaysia that services our local Growth led clients which are performance oriented, need agile team and require fast turnaround operations. The team consists of media specialists that perform a hybrid role cutting across the entire campaign lifecycle, namely end-to-end client engagement, strategic planning and campaign management.  

About the Role: 

We are looking for a highly motivated Associate to join the WPP Media Clients Team based out of Malaysia. As an Associate in this team, you should come with about 1-2 years of total work experience in the media industry. However, fresh graduates with relevant experience (internship) are still welcome.

You will be reporting into Associate Director, Clients in this role. 

As the primary point of contact for your clients, you will manage their advertising needs end to end across all channels. This includes developing and maintaining strong relationships with clients, understanding their business goals, and translating these into effective advertising strategies. You will be required to oversee the entire campaign lifecycle, from initial strategy and planning to setup, execution, and ongoing optimization. Your role is crucial in ensuring that campaigns are delivered on time, within budget, and meet or exceed client expectations. Through meticulous planning and continuous performance analysis, you will drive successful outcomes and deliver exceptional value to our clients.  

Key Responsibilities:  

Client Relationship & Servicing:  

• Client Champion: Communicate with clients, providing regular updates on campaign performance, industry trends, and new opportunities in a timely manner.  

• Trusted Advisor: Maintain strong, long-lasting relationships with clients based on trust, transparency, and timely communication. Provide recommendations to help clients achieve their business goals.  

• Strategic Insight: Develop an understanding of client businesses, target audiences, competitive landscapes, and industry trends. 

Account Management:  

• Goal-Oriented Planning: Collaborate with clients to define clear and measurable campaign objectives, aligning advertising strategies with overall business goals.  

• Cross-Channel Expertise: Develop comprehensive advertising strategies and media plans across all relevant channels with the guidance of platform experts within your team.  

• Campaign Management: Use WPP Media workflow management tool to capture and guide campaign requirements and allocate resources effectively across different channels for effective campaign delivery.  

Implementation & Operations:  

• Seamless Execution: Implementation of advertising campaigns across all channels, ensuring timely launch and accurate setup. Continuous improvement through learnings, new technologies/tools and media know-how.   

• Budget Control: Manage campaign budgets and track spending meticulously to ensure optimal ROI.  

• Team Collaboration: Leverage internal teams (e.g., creative, analytics) to ensure seamless campaign execution and alignment with client expectations.  

• Performance Monitoring: Monitor and optimize campaign performance closely, using WPP Media and/or other relevant tools to track key metrics and identify areas for improvement.  

• Billing and Reconciliation: Ensure client spends are reconciled post campaign and supporting documents are maintained. Liaising with Finance to ensure client billing and vendor invoicing are up to date.   

Optimization & Reporting:  

• Data-Driven Optimization: Regularly analyse data to uncover insights, adjust strategies, and implement changes that enhance campaign performance. Liaison with champions within your team to progressively improve the performance of your client campaigns. 

• A/B Testing: Conduct A/B testing to identify the most effective campaign elements and optimize for conversions, engagement, and other key performance indicators.  

• Insightful Reporting: Generate reports from WPP Media proprietary dashboard that clearly communicate campaign performance, insights, and recommendations to clients in a digestible and actionable format.  

• Strategic Analysis: Analyse campaign data to identify trends, opportunities, and areas for improvement, providing strategic recommendations to clients for future campaigns.  

Skill Sets:  

• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment. Individuals with a ‘can-do’ attitude will thrive. 

• Good communication, presentation, and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.  

• Strong analytical and problem-solving abilities, with a meticulous data-driven approach to campaign planning, management and optimization. 

• Some understanding and hands-on experience across several advertising channels (biddable and non-biddable media) would be ideal.  

• Prior experience in using analytics tools, e.g., Google Analytics, Adobe Analytics, Evogenious (TV), Clear Decisions, Microsoft Excel, Microsoft PowerBI is a good to have.  

Three best things about the job:  

• You will build knowledge across all phases of client delivery, starting from strategic planning all the way to campaign execution and reporting widening opportunities for professional development and growth. 

• You will build experience across different platforms, be exposed to what’s latest across all media types and be the first to use the latest technologies and tools as part of your day-to-day work. 

• You will have opportunities to develop your client servicing skills as you will be front facing your client and engaging directly with them from briefing all the way to reporting.   

More about WPP Media:  

WPP Media is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.  

Discover more about WPP Media at www.WPP Media.com 

Follow WPP Media on LinkedIn - https://www.linkedin.com/company/WPP Mediaworldwide 

Follow @WPP Media_sg on Instagram 

Follow @WPP MediaAPAC on Twitter 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more 
information, visit wppmedia.com   

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:   

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.   
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.   
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.   

About WPP Media Clients Team: 
WPP Media Clients team is a business unit within WPP Media Malaysia that services our local Growth led clients which are performance oriented, need agile team and require fast turnaround operations. The team 
consists of media specialists that perform a hybrid role cutting across the entire campaign lifecycle, namely end-to-end client engagement, strategic planning and campaign management.   

About the Role:  
We are looking for a highly motivated Associate to join the WPP Media Clients Team based out of Malaysia. As an Associate in this team, you should come with about 1-2 years of total work experience in the media industry, and fresh graduates are welcome.

You will be reporting to Associate Director in this role. 

As the primary point of contact for your clients, you will manage their advertising needs end to end across all channels. This includes developing and maintaining strong relationships with clients, understanding their 
business goals, and translating these into effective advertising strategies. You will be required to oversee the entire campaign lifecycle, from initial strategy and planning to setup, execution, and ongoing optimization.

Your role is crucial in ensuring that campaigns are delivered on time, within budget, and meet or exceed client expectations. Through meticulous planning and continuous performance analysis, you will drive successful 
outcomes and deliver exceptional value to our clients.   

Key Responsibilities:  

1. Client Relationship & Servicing:   
• Client Champion: Communicate with clients, providing regular updates on campaign performance, industry trends, and new opportunities in a timely manner.   
• Trusted Advisor: Maintain strong, long-lasting relationships with clients based on trust, transparency, and timely communication. Provide recommendations to help clients achieve their business goals.   
• Strategic Insight: Develop an understanding of client businesses, target audiences, competitive landscapes, and industry trends.  

2. Account Management:   
• Goal-Oriented Planning: Collaborate with clients to define clear and measurable campaign objectives, 
aligning advertising strategies with overall business goals.   
• Cross-Channel Expertise: Develop comprehensive advertising strategies and media plans across all 
relevant channels with the guidance of platform experts within your team.   
• Campaign Management: Use WPP Media workflow management tool to capture and guide campaign requirements and allocate resources effectively across different channels for effective campaign delivery.  

3. Implementation & Operations:   
• Seamless Execution: Implementation of advertising campaigns across all channels, ensuring timely launch and accurate setup. Continuous learnings, new technologies/tools and media know-how. 
• Budget Control: Manage campaign budgets and track spending meticulously to ensure optimal ROI.   
• Team Collaboration: Leverage internal teams (e.g., creative, analytics) to ensure seamless campaign execution and alignment with client expectations.   
• Performance Monitoring: Monitor and optimize campaign performance closely, using WPP Media and/or other relevant tools to track key metrics and identify areas for improvement.   
• Billing and Reconciliation: Ensure client spends are reconciled post campaign and supporting documents are maintained. Liaising with Finance to ensure client billing and vendor invoicing are up to date.  

4. Optimization & Reporting:   
• Data-Driven Optimization: Regularly analyse data to uncover insights, adjust strategies, and implement changes that enhance campaign performance. Liaison with champions within your team to progressively improve the performance of your client campaigns.  
• A/B Testing: Conduct A/B testing to identify the most effective campaign elements and optimize for conversions, engagement, and other key performance indicators.   
• Insightful Reporting: Generate reports from WPP Media proprietary dashboard that clearly communicate campaign performance, insights, and recommendations to clients in a digestible and actionable format.   
• Strategic Analysis: Analyse campaign data to identify trends, opportunities, and areas for improvement, providing strategic recommendations to clients for future campaigns.   

Skill Sets:   
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment. Individuals with a ‘can-do’ attitude will thrive.  
• Good communication, presentation, and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.   
• Strong analytical and problem-solving abilities, with a meticulous data-driven approach to campaign planning, management and optimization.  
• Some understanding and hands-on experience across several advertising channels (biddable and non-biddable media) would be ideal.   
• Prior experience in using analytics tools, e.g., Google Analytics, Adobe Analytics, Evogenious (TV), Clear Decisions, Microsoft Excel, Microsoft PowerBI is a good to have.   

Three best things about the job:   
• You will build knowledge across all phases of client delivery, starting from strategic planning all the way to campaign execution and reporting widening opportunities for professional development and 
growth.  
• You will build experience across different platforms, be exposed to what’s latest across all media types and be the first to use the latest technologies and tools as part of your day-to-day work.  
• You will have opportunities to develop your client servicing skills as you will be front facing your client and engaging directly with them from briefing all the way to reporting.  

Role: Executive, Client Growth

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

About WPP Media  

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.  

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:  

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.  

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.  

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.  

Reporting of the role:

Director, Client Growth, WPP Media Solutions

3 best things about the job: 

• Working with the industry’s leading team of media performance experts in digital channels and platforms, search, social and programmatic, AI, cross-channel optimization, and data driven technologies and software.  

• Working closely with agency client leads, planners and clients themselves to strategically expand their use of WPP Media Solutions both in terms of revenue and footprint. 

• Working closely with Media Solutions and expert Practice leaders to drive excellence in client development, strategic proposals so as to present WPP Media Solutions to the best potential. 

Measures of Success 

In 3 Months:  

• An in-depth knowledge of WPP Media Solutions offerings and process. 

• Contribute to campaign planning and proposals. 

 In 6 Months:  

• Independently manage campaign planning and proposals. 

• Oversee day-to-day management of campaigns. 

• Coordinate communication with the Operations team before, during, and after the campaigns, co-work with the wider team, regional client growth team, marketing science team and marketing team. 

In 12 Months:  

• Become a Subject Matter Expert (SME) on WPP Media Media Solutions offerings and process. 

• Develop long term relationships with all your designated media buying agencies & clients.  

• Contribute to strategy building for campaign to best deploy cross-channel solutions for clients. 

What your day job looks like at WPP Media Solutions:  

• Collaborate with planning team to develop and execute media plan based on client’s brief. 

• Evangelize Nexus Media Solutions, it’s values and act as an NMS campaign planning expert. 

• Work closely with internal teams to ensure cohesive and effective media planning and execution. 

• Ensure the sales administration process adhere to best practice and see that all service levels are optimum. 

• Ensure your client base have updated information including sales collateral and information on new solutions and capabilities. 

What you’ll bring:  

• Results/goal-oriented 

• Good communication skills – verbal and written. 

• Excellent planning and self-organization discipline 

• Attitude: Pursues work with energy, drive, and a strong accomplishment orientation 

• Attention to detail: Ensures that all tasks are completed with 100% accuracy. 

• Strong initiative, resourcefulness & willingness to learn. 

• Takes ownership of KPIs and OKRs.

Desired Qualifications, Skills & Abilities:

• 1-year professional experience with digital marketing agency, ad network or other digital media company. Fresh graduates are also encouraged to apply.  

• Bachelor’s degree, or equivalent diploma in disciplines such as Mass Communications, Advertising/Media, Business Studies or relevant experience. 

• Proficiency with Microsoft Office, especially Outlook and Excel 

• Passionate about Media and Advertising and eager to keep learning 

• Ability to work within a fast-paced deadline driven environment.  

• Strong interpersonal skills  

#LI-Promoted

The Role :

We are seeking an experienced Marketing Manager to join our marketing team and lead marketing initiatives across Malaysia and Singapore markets. Based in Malaysia, you will work closely with our APAC Marketing Director to manage comprehensive go-to-market strategies across digital channels, events, and account-based marketing programs to drive qualified pipeline for our enterprise solutions. This role requires both strategic thinking and hands-on execution, along with cross-functional collaboration with Central Marketing and Regional Sales teams.

Key Responsibilities:

• Execute integrated marketing channel strategies across Malaysia and Singapore markets.
• Manage full-funnel demand generation programs from awareness through conversion, optimizing campaigns to generate high-quality leads across both markets.
• Adapt and implement country-specific and segment-specific key messaging in campaigns and marketing assets.
• Plan and execute events to create engagement opportunities with target accounts and drive pipeline.
• Collaborate with Sales teams on pipeline targets, report on pipeline performance, and implement ABM plays for target accounts.
• Track and analyze campaign performance, pipeline metrics, and conversion rates, and provide regular reports to stakeholders on market performance.
• Create, maintain, and optimize campaign landing pages, nurture sequences, and retargeting flows that convert awareness into qualified opportunities.
• Coordinate with Central Marketing Team for design, content production, local website updates, event branding, and campaign assets while maintaining brand consistency.
• Source and coordinate with local vendors for creative production and merchandising needs.
• Prepare, update, and maintain marketing reports and documentation on schedule and adhere to process workflows.

Required Qualifications:

• 5+ years of marketing experience, preferably in B2B marketing or SaaS environments.
• Experience executing multi-channel campaigns and events in Malaysia and/or Singapore with an understanding of local business culture.
• Proven track record of measurable results in lead generation and pipeline contribution.
• Proficient in English with excellent writing and communication skills

 Preferred Qualifications:

• Experience in e-commerce, supply chain, logistics, or omnichannel commerce technology sectors.
• Background in ABM and enterprise marketing targeting mid-market to enterprise accounts.
• Familiarity with HubSpot, Salesforce, or similar marketing automation and CRM platforms. 

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

1. Learning beyond Media. The best part of WPP Media is that it is not only a Media Agency but works as a partner for its clients providing solutions across Media and outside Media.
2. An empowering environment which lets you set your own pace. You can be a young leader if you feel like or can be an underling to one of the greatest media minds in the industry.
3. WPP Media has largely made up of Multinational clients. Which will give you immense exposure of understanding, working and being part of a larger network.

• Create a relationship with the set of brands/clients assigned to you. Become the go to person for all their client servicing problems.
• Understand the category of clients/brands you would be working on.
• Learn specific client media deals, planning procedures, Tools and resources needed to get the job done.

• Show leadership qualities by identifying revenue growth opportunities beyond basic media planning – e.g Content, Insights, Activation etc.
• Be the strategy lead for the set of brands/clients assigned.
• Have a full view of Digital and executions that happen on the assigned accounts.

• Be the key connection between all internal and external functions.
• Create a learning environment within the current team and also extended team.
• Make sure that all deliveries, offline and online are being executed with lowest level no errors.
• Help the team drive revenue growth within the set of clients assigned.
• Expected to pitch for new accounts or work on live/active pitches to support the senior management.
• To have a positive impact on client referral ratings.

• Managing all aspects of campaigns and day-to-day needs of the accounts, handling from briefing through reporting.
• Drive innovative digital media strategies.
• Responsible for planning, buying and reporting to assigned accounts.
• Develop and build strong working relationships with internal teams.
• Responsible for mentoring, training, and team building.
• Manage vendor relationships.
• Assist the Associate Director/Director in creating media plans, strategically and efficiently.
• Initiate creative and business building ideas.
• Oversee plan negotiations and media team activities.
• Magnify the buying power of every dollar spent.
• Maintain status reports to ensure efficient workflow to meet deadlines and write reports of key meetings.
• Lead internal meetings with other departments and call on agency resources to strengthen ideas.
• Build a comprehensive media knowledge base and synthesizes information into ideas.
• Staff supervision, training and development as well as serving as a positive role model with a hard work ethic and vigorously reviewing all work to ensure high quality standard.
• Writing and presenting presentations.

• Minimum 3 years of media planning experience in media or interactive advertising agency.
• Proven record of accomplishment on the execution and development of media and digital strategies for clients.
• Strong leadership and Strategic Thinker.
• Detailed oriented.
• Excellent written and verbal communication and presentation skills.
• Ability to work successfully with teams, handling multiple projects and meeting tight deadlines under pressure.
• Strong negotiating skills and excellent attention to detail.
• Strong relationship building skills which include maintaining positive client relationships.
• Demonstrated critical thinking and problem solving abilities.
• Strong analytical abilities and quantitative skills, including math proficiency.
• Ability to effectively utilize media research and reporting resources.
• Technical proficiency, particularly with media systems and MS Excel, Word and PowerPoint.

1. A fun and competitive environment that combines the best of being excellent creator of creative media thinking whilst balancing the little details that matter and at the same time being part of the largest media company in the world
2. Working within a culturally diverse team, servicing some of the key clients in the organisation
3. A team leader who is willing to invest time to mentor and provide the right opportunity and guidance/training for talent who seek growth in their career path

• Been up to speed with cutting edge proprietary planning tools as well as able to extract & analyse important data; validating our recommendations
• You would have a pulse of the business category & knowledge of competitive frame
• Worked on moderate scaled live campaigns
• Have initiated contact with key media partners and understood the baseline of their offerings particularly digital
• Connected with internal specialist & external stakeholders units to integrate solutions

• Be able to comprehend and apply our proprietary planning framework model in key campaigns
• You would have landed live; larger scaled campaigns
• You will have started to build relationships with the key decision makers within the current client portfolio
• Master a flawless media execution process, working alongside various stakeholders

• Develop strong category acumen - from a media and business point of view
• Identify a pipeline of commercially viable solutions to support our client’s goals
• Have created & executed a pipeline of exciting business building ideas which could potentially be industry award winning

• As a media consultant to Client, you are required to keep yourself updated of the media landscape and read up on consumer trends
• As Client’s brand custodian, you are expected to be interested in Client’s business; categories; products; competitors and target audiences
• You will be given a set of brands and the autonomy to manage independently with proper guidance from your Manager and Business Director
• You will be the first contact person to your set of accounts from internal and external contacts
• You will be attending to requests/media tasks/assignments coming from Client, Manager and/or Business Director
• You are required to monitor brands’ media budget and campaigns closely; update brands’ media flowchart; plan, implement, execute and compile post campaign reports
• You will be churning data from research tools; analyse data thoroughly; write your observations; draw out the implications and provide sound actionable point
• There will be a set of KPIs to be met from respective Client for the weekly, monthly, quarterly, half yearly and yearly deliverables

• Possesses over 1 year of related work experience in communication channel planning 
• Manages Clients’ demands and collaborated with key media partners such as MPB, Astro, Facebook or Google
• Experienced on campaign management from start (addressing the brief) to end (presented Post Campaign Report) for digital and/or non-digital media
• An active user of industry tools : Nielsen Clear Decision; Nielsen TAM; Kantar DTAM; GKF; comScore Media Metrix; Facebook Ads Manager; Google AdWords; Euromonitor, etc.
• A regular user of Microsoft Office Excel, PowerPoint and Word

• Bachelor’s degree (Marketing Communications or equivalent)
• Strong in articulation; written communication
• Possesses good story telling and presentation skills
• A self-starter; is resourceful; organised; observant and is curious in nature
• Have eyes for details, strong in data analyzing to provide key relevant outputs
• Ability to multi-task; prioritizing work at hand and has good time management

• Act as the APAC Affiliate Manager on multiple blue-chip clients within Neo’s regional Affiliate Marketing team.
• Develop relationships with stakeholders within clients and large affiliate partners.
• Have an analytical approach whilst working on reporting and performance metrics to draw insight and make strategic recommendations to clients to optimize their affiliate program
• Identify and recommend new opportunities to grow the business and increase efficiency for clients 
• Responsibility for financial management from an external perspective, monitoring client budget and spend
• Educate partners unfamiliar with affiliate to enable them to work with our clients
• Pro-actively approach and recruit new publisher partners
• Build and deliver strategy alongside the client and Affiliate Director
• Compiling and presenting results to the client
• Meet and host affiliate partner events

• Experience in managing and mentoring junior affiliate staff.
• Analytical and numerate, with strong communication skills. The candidate must be comfortable presenting to large groups of people and senior clients
• In-depth knowledge of affiliate / partnership marketing and the best practice on how affiliate programs are managed
• Strong new business and performance delivery track record
• Commercial awareness and proficiency in managing client scopes and profitability
• Strong time management and organizational skills
• Seeks ownership and readily accepts accountability
• Some familiarity with reporting platforms (affiliate networks/tools) and how they are used to manage campaign performance
• Proven ability to develop strong internal and external business relationships
• Educated to university degree level
• A minimum of 4 to 5 years digital marketing experience with a preference for 3 of these years to be in an affiliate marketing focused role
  
  

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact 

The Senior Director, People is responsible for leading and optimizing all HR functions across the organization. The role serves as a strategic advisor and operational leader, driving excellence in HR service delivery and enhancing employee experience.

Strategic HR Leadership:

• Develop and implement People strategies aligned with the WPP Media’s business objectives and goals.
• Provide strategic guidance on talent acquisition, development and retention.

Talent Management:

• Lead talent acquisition efforts by developing recruitment strategies, leading the hiring process, and ensuring the organization attracts and retains top talent.
• Oversee performance management processes, including goal setting, performance reviews, and career development.

Employee Relations:

• Foster a positive work environment and manage employee relations issues effectively.
• Handle employee grievances, conflicts, and disciplinary matters in accordance with company policies and legal requirements.

Organizational Development:

• Drive initiatives to enhance organizational effectiveness, employee engagement, and workplace culture.
• Implement programs to promote diversity, equity, and inclusion within the organization.

Compensation and Benefits:

• Support the development of and administer competitive compensation and benefits programs to attract, motivate, and retain employees.
• Ensure compliance with relevant laws and regulations governing compensation and benefits.

Learning and Development:

• Oversee the design and delivery of learning and development programs to enhance employee skills, knowledge, and performance.
• Identify training needs and opportunities for professional growth for talent across all levels of experience.
• Manage the early talent learning and development program (Media Masters).

HR Operations Leadership:

• Develop and implement HR operations strategies, policies, and procedures to streamline processes and improve efficiency.
• Ensure compliance with applicable labor laws, regulations, and internal policies.
• Oversee payroll, benefits administration, HRIS and leave management and compliance audits.

Change Management:

• Lead People initiatives related to organizational change and restructuring, mergers, or acquisitions.
• Support employees through transitions and manage change effectively.

Executive Leadership:

• Serve as a strategic partner to senior leadership, providing insights and recommendations on people-related matters.
• Collaborate with other functional leaders to achieve organizational objectives.

Employee Advocacy:

• Act as an advocate for employees, representing their interests and concerns to senior management.
• Ensure fair treatment and opportunities for all employees.

Skills and Experience 

• Degree qualified in Human Resources from a reputable educational institution.
• 12+ years of generalist HR experience with strong focus on HR business partnering and operations.
• Proven track record in HR leadership, with a focus on rebuilding functions and managing day-to-day operations.
• Strong project management skills with a knack for driving change and process improvement.
• In-depth knowledge of market’s employment laws and government directives.
• Excellent communication, influencing, and coaching abilities.
• Proficiency in data analytics and reporting for informed decision-making.
• Resilience and adaptability to thrive in a fast-paced, matrixed environment.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

Why Join Selkirk Sport?

• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.
• Competitive salary, benefits, and opportunities for growth.
• Salary range from MYR 60,000 - MYR 96,000 per annum

Position Overview

The Packaging Designer is a creative professional responsible for making products jump off the shelf through innovative and compelling exterior design. As a mid-to-senior level professional, this role executes the organization's visual identity by ensuring that external boxes or containers not only draw the consumer's eye but also effectively communicate crucial product features. 

This role supports the Creative Director in collaboration with the Product Design team, delivering eye-appealing, functional, and safe packaging designs that align with established premium brand standards. Key functions include designing packaging prototypes, analyzing consumer trends, managing multilingual translation workflows, and incorporating the realities of shipping, eco-friendly materials, and industry regulations to drive sales and support organizational growth.

Key Responsibilities

Packaging Prototyping & Design

• Design the external packaging for a variety of products, balancing visual appeal (color wheel, design balance) with the practical realities of shipping and product protection.
• Analyze existing packaging to conceptualize new, more cost-effective designs that lower production price points while maintaining brand integrity.
• Present design concepts to stakeholders, gather feedback, and iterate on packaging tweaks to achieve the final approved design.

Translation & Localization Management

• Coordinate with localization teams and copywriters to manage multilingual translations for packaging copy.
• Ensure accurate typesetting, proper character formatting, and spatial balance when laying out multiple languages on a single die-line.
• Adapt packaging designs to meet varying global regulatory requirements and regional market standards.

Trend Analysis & Material Selection

• Continuously research consumer and digital trends to determine the most effective design elements for target audiences.
• Evaluate and select appropriate packaging materials, demonstrating a strong understanding of cost per unit, potential packaging imperfections, and eco-friendly/recycled options.

Cross-Functional Collaboration

• Work closely with cross-functional teams, including Product Managers, Marketing Execs, Copywriters, and Graphic Designers, to brainstorm and execute packaging solutions.
• Communicate effectively with stakeholders and end-users to ensure the packaging conveys the right message and motivates the target audience to buy.
• Collaborate with consumer safety and product-related groups to ensure all packaging meets industry regulations, norms, and safety rules.

Workflow & Asset Management

• Actively manage end-to-end design workflows and processes, ensuring packaging projects move smoothly from initial concept to final production.
• Utilize project management tools to track task progress, manage timelines, and communicate updates to cross-functional partners.
• Identify workflow bottlenecks and proactively recommend and implement process refinements to improve team efficiency, reduce time-to-market, and elevate output quality.
• Manage multiple complex design projects simultaneously, ensuring all tasks are prioritized to meet established deadlines under pressure.
• Utilize internal Digital Asset Management (DAM) systems to organize, upload, and maintain design files, die-lines, and prototypes.
• Ensure all final deliverables meet brand standards and technical manufacturing specifications for their intended use.

Qualifications

Required:

• 3–5 years of professional design experience, including a mandatory and dedicated focus on physical packaging design.
• Proficiency in Adobe Creative Suite (specifically Illustrator, InDesign and Photoshop)
• Deep understanding of different types of packaging materials, manufacturing processes, and industry safety rules.
• Proven experience working collaboratively within a brand design team to maintain, execute, and elevate an established visual identity.
• Excellent problem-solving, troubleshooting, and research skills, with an extremely creative mindset and great attention to small details.
• Strong presentation and sales skills to effectively pitch ideas and prototypes to a group of stakeholders.
• Proven ability to manage multiple priorities in a high-volume environment under deadline pressure.
• Experience leveraging generative AI tools + processes to optimize efficiency and work quality. 

Preferred:

• Experience designing packaging for products sold in major big-box retailers, demonstrating a strong understanding of retail shelf impact, visual merchandising, and physical display constraints.
• Experience typesetting and managing translation workflows for international or multilingual packaging.
• Experience analyzing packaging costs and optimizing designs for lower production price points.
• Familiarity with the latest eco-friendly packaging trends and smart packaging technologies.
• High emotional intelligence, enthusiasm, and a highly collaborative, innovative team-player mindset.
• Experience utilizing Digital Asset Management tools.
• Experience working with sporting goods, outdoor, or active lifestyle brands.

Physical Requirements & Working Conditions

• Lifting & Carrying: Ability to occasionally lift and carry items weighing up to 25 lbs (e.g., boxes of onboarding materials or work equipment), with or without reasonable accommodation.
• Pushing & Pulling: Ability to push or pull work-related items or equipment weighing up to 30 lbs, with or without reasonable accommodation.
• Stationary Positions: Ability to remain in a stationary position (sitting or standing) for extended periods during the workday while performing job duties.
• Movement: Ability to occasionally move about the work area to access materials, equipment, or participate in meetings.
• Manual Dexterity: Frequent use of hands and fingers to operate a computer, phone, and other standard remote-work equipment.
• Visual Acuity: Ability to view and interpret information on a computer screen, including text, data, and visual materials, for extended periods.
• Work Environment: This position is primarily remote and performed in a home or remote office setting.

Travel & Schedule

• Travel: Periodic travel for shoots, team workshops, or creative productions may be required.
• Schedule: Remote; generally follows standard business hours. This role requires the professional flexibility typical of a creative position to meet project-critical deadlines.

Additional Expectations

• Design Excellence: Maintain a commitment to high standards of design quality and visual innovation.
• Professional Integrity: Demonstrate dependability and a solutions-oriented approach to design challenges.
• Adaptability: Maintain flexibility to respond to evolving brand needs and industry trends.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

LOGISTICS & INFORMATION

Location: Tilting Futures is seeking a Program Manager for Take Action Lab: Environment & Sustainability in Penang, Malaysia. For this role, we are only accepting applicants with significant lived experience and legal authorization to live and work in Malaysia. 

Start date: The ideal start date is 1 May, 2026.

Compensation: The compensation for this contract role is RM9,000-RM13,000 per month. This range reflects the full compensation, as contractors are responsible for managing their own taxes, benefits, and other related expenses. We value transparency and are happy to discuss further details with candidates during the application process. 

Application process: This is an outline of our typical hiring process. Depending on the needs of the role, the individual stages may change. Only qualified applicants will be advanced at each stage.

1. Submit an application: it will be reviewed by real humans, not bots! 
2. Screening interview: a quick “get to know you” call
3. Candidate exercise: a chance for us to learn more about you and for you to understand some of the expectations of the role
4. Hiring manager interview: you’ll chat about your exercise and meet this role’s supervisor.
5. Senior Leadership Interview: we are a small organization and our leadership is deeply invested in making sure we hire the right folks for each role.

We highly recommend reviewing our careers page for the most detailed information on our hiring process & philosophy, and to learn more about what it’s like to work at Tilting Futures.

FREQUENTLY ASKED QUESTIONS

Will you sponsor a Malaysian work visa application?

We are unable to sponsor a Malaysian visa application. All applicants must already be legally able to live and work full-time in Penang, Malaysia.

Will I have to travel to the United States in this role?

You may be asked to travel to the United States 1 time per year, for 1-2 weeks per visit, to attend staff-specific retreats or training seminars. In these cases, we will support your application for an American B-type visitor visa should you not have one already.

Do you have an office in Penang?

Yes, our office is located in Gelugor. 

ABOUT THIS ROLE

As Program Manager, you’ll be the on-the-ground leader guiding students through a transformative, real-world learning experience while cultivating the local partnerships that make it possible. We are looking for a strategic thinker who is able to center the student experience, develop effective systems, and nurture relationships with our partners and stakeholders. If you’re energized by empowering young people, building community, and driving impact at the intersection of education and social change, this role is your chance to make a lasting mark.

The Program Manager reports directly to David Arenas, Director of Global Programs. The other primary stakeholders for this role are Jennifer Lofing Boyle (VP, Programs), Marc Seidel (Senior Manager, Risk Management), and Rebecca Warren (Senior Manager, Teaching, Learning, & Enrollment). Get to know them here.

YOUR OPPORTUNITY FOR IMPACT

Oversee and lead Take Action Lab’s (TAL) experiential learning: Design, facilitate, and manage powerful learning experiences by developing experiential learning activities in line with TAL’s curriculum. 

• Lead trainings, orientations, and learning and reflection activities with students.
• Provide mentorship and coaching to students through their experience. Identify the learning moments of their experience and support their personal development. 
• Identify learning opportunities and develop relationships with local leaders/communities in Penang that support TAL’s learning outcomes and add value to students’ immersion in Penang.
• Manage TAL’s in-country budget.

Manage partnerships: As Tilting Futures’s lead in Malaysia, proactively develop relationships and maintain close contact and communication with local partners.   

• Ensure smooth program planning and implementation with partners by fostering collaboration, providing support, and proactively addressing any challenges.
• Proactively cultivate relationships with partners who can help us achieve our program goals in Malaysia.
• Escalate administrative and/or operational issues impacting the long-term sustainability of the program.

Oversee students’ program preparation: In collaboration with your team, develop, implement and maintain student onboarding systems that ensure:

• Students are prepared for their time in Malaysia, through information sessions, written documentation, and timely responses to student and family inquiries.
• Visas, travel plans, and other important information are properly tracked.
• Proactive corrective action is taken with students who are not on track to participate in the program. 
• Local partners receive timely information to allocate students’ apprenticeships and housing.

Lead Incident Management & Emergency Response: In collaboration with your team and specialized partners, support students’ socio-emotional health and learning, and provide effective response to health and safety incidents and emergencies. 

• Deliver training to students in risk mitigation, and health and safety protocols, with support from the Global team. 
• Lead the team managing health & safety incidents, coordinating with partners, team, and global staff in decision making, response and reporting, and leading response in escalated incidents.
• Provide student emotional support during any hospitalization or other major incidents.
• When on emergency duty, be available and remain within cell service at all times.
• Directly communicate with students’ families during escalated incidents, in coordination with the Global Programs Team.

Manage a high performing team: Build and lead a high-performing team passionately committed to empowering youth and driving impactful programs. 

• Hire, train, and retain a diverse, high-performing team.
• Supervise and develop staff and contractors through 1:1s, coaching, feedback, and evaluation.
• Foster a positive, Tilting Futures values-aligned team culture and ensure the Malaysia-based team is well integrated into the global organization.
• Guide the team to deliver high-quality, consistent program implementation.
• Support ongoing professional development for all team members.

WHO WILL THRIVE IN THIS ROLE

We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

• Strategic Thinker: Understands the broader context to design meaningful experiential learning opportunities that integrate curriculum with local immersion.
• Decisive Leader: Acts with confidence and agility to address program needs and make timely decisions on the ground.
• Sound Judgment: Evaluates complex situations to form well-informed decisions that prioritize student well-being and program success.
• Clear Communicator: Articulates ideas effectively through both spoken and written communication, ensuring alignment among global, local, and student stakeholders.
• Team Player: Collaborates seamlessly with in-person and remote teams to achieve shared goals and deliver exceptional programming.
• Mentor and Coach: Develops and supports team members to enhance their skills and performance through feedback and guidance.
• Empathetic Connector: Builds trust and rapport by understanding and responding to the needs and emotions of students, partners, and team members.
• Student-Centered: Prioritizes and proactively addresses the needs, safety, and well-being of students throughout their immersive experience.
• Resourceful Problem-Solver: Identifies creative solutions to overcome challenges and optimize program delivery in a dynamic environment.
• Self-Driven Professional: Demonstrates initiative and perseverance to ensure program excellence and sustained impact.

The following are required:

• 5+ years of experience facilitating outdoor education, experiential learning and/or youth development programs for youth ages 17-25. 
• Experience managing and developing staff from different backgrounds. 
• Experience developing and delivering participatory training sessions and thematic seminars for different audiences e.g. youth, community stakeholders, non-profit organizations.
• Experience cultivating and managing program partnerships.
• Undergraduate degree (Bachelors or similar) in Education, Cultural Anthropology, Social Work, International Development, or other relevant field.
• Legally able to live and work in Malaysia full time.
• Familiarity with Malaysia’s social impact sector.
• Spoken and written fluency in English.
• All routine immunizations and vaccinations, including COVID-19, must be complete and up to date according to WHO guidelines.

Bonus points if have/are:

• Experience managing health and safety protocols
• Basic first aid training
• Bilingual or multilingual familiarity with any of the following languages: Malay, Mandarin and/or Tamil

YOUR LEGACY

As Program Manager, you will help equip young people from around the world to tackle global issues through a one-of-a-kind hybrid immersive experiential learning program in Penang. By fostering strong partnerships and delivering a transformative student experience, you will play a key role in shaping the program’s success and impact.

A DAY IN THE LIFE

Day-to-day activities will depend on the stage in the program cycle: planning season & immersion experience.

Planning season: daily activities during this stage include identifying and developing in-person learning activities that support the curriculum competencies and learning outcomes; prepare and roll out training for local partners; prepare orientation materials and resources for students’ onboarding to the program; provide feedback & input for future iterations of the program. In addition, this stage includes monitoring and tracking students’ pre-departure tasks (e.g. visa applications, travel plans, health and safety forms, housing & apprenticeship allocations). 

Immersion experience: this is the most dynamic stage of the cycle while students are immersed in Penang. Day-to-day activities will include: managing communications with the local operational partner; leading reflection/learning activities for students; supporting and managing health and safety incidents; planning and executing activities that build community and a sense of belonging to Tilting Futures.