What this job can offer you

The Payroll Specialist Lead - China payroll is a critical role within Remote’s dynamic global payroll organization. Nestled within our EOR and Payroll Operations Team, this role is responsible for delivering accurate, compliant payroll operations within assigned countries while also contributing to the improvement and scalability of our global payroll processes.

You will work closely with internal stakeholders across Payroll Operations, Tax, Finance, Product and Customer Success, while coordinating with diverse payroll partners where applicable.

This role is well suited for a mid-to-senior career payroll ops professional who has deep hands-on experience running payroll in complex environments and is comfortable operating in globally distributed teams.

What you bring

• Brings meaningful mid-senior career experience in Pakistani payroll operations, including hands-on responsibility for end-to-end payroll processing in Pakistan
• Has managed payroll in multi-country environments or global organizations, with exposure to different payroll systems and local regulatory frameworks.
• Demonstrates strong understanding of payroll controls, reconciliations, statutory reporting, and compliance requirements.
• Comfortable working with internal and external stakeholders in Remote’s payroll ecosystem, and coordinating cross-functional stakeholders.
• Analytical and detail-oriented, with strong problem-solving skills and the ability to manage complex payroll scenarios.
• Strong written and oral communicator, comfortable working in asynchronous and globally distributed environments.
• Takes ownership of outcomes, raises risks early, and approaches operational challenges with curiosity and accountability.
• Comfortable working in scrappy, quick-moving start-up environments.
• Proficient in payroll tools and data analysis using in-house and external platforms
• Experience working in remote or globally distributed teams is an advantage.
• Demonstrates strong fluency in English; additional languages are a plus.

Key Responsibilities 

• Ensure payroll is processed accurately, on time, and in compliance with country-specific regulations and statutory requirements.
• Own end-to-end payroll execution for assigned jurisdictions, including validation of payroll inputs, payroll calculations, and post-payroll processes.
• Act as a subject matter expert on country payroll requirements, staying up to date with legislative, tax, and regulatory developments that may impact payroll operations.
• Support the operational implementation and rollout of payroll services in new or expanding jurisdictions, ensuring payroll execution processes are effectively integrated into operational workflows.
• Serve as a key point of coordination for internal teams and external stakeholders on country payroll matters.
• Identify and resolve payroll discrepancies, operational risks, or compliance issues, exercising sound judgment when escalating complex matters.
• Contribute to the continuous improvement of payroll operational processes, identifying opportunities to streamline workflows and improve operational transparency.
• Support the development and maintenance of payroll documentation and operational knowledge to ensure processes remain clear, scalable, and aligned with internal governance requirements.
• Partner with cross-functional teams to support system enhancements, statutory updates, and operational improvements impacting payroll.
• Contribute to the adoption of automation and AI-enabled tools that improve payroll operational efficiency, accuracy, and scalability.
• Participate in testing activities related to payroll system developments, enhancements, and process improvements to ensure operational readiness.

Practicals

• You'll report to: Manager, Payroll Operations
• Team: Global Payroll Operations
• Location: APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with team members (no managers present)
3. Interview with future manager
4. Bar Raiser Interview
5. Prior employment verification check 

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

The Application Support Engineer role sits within Axi’s Technology department and is responsible for ensuring the stability, availability, security, and performance of applications running within the Axi environment.
This role acts as first-line application support, working closely with internal development teams, infrastructure teams, external vendors, and business stakeholders to resolve incidents, investigate production and trade-related issues, and support application deployments and changes.
You will promote best practices in supportability, monitoring, incident management, and operational excellence, ensuring that all applications are reliable, scalable, and fit for business use within a global, high-availability trading environment.

Your EDGE assignment/You will:

• Provide Level 1 application support for business-critical internal and external systems across the Axi platform.
• Act as first point of contact for incidents, service requests, and support enquiries, ensuring accurate triage, prioritisation, and adherence to SLAs.
• Respond promptly to support calls, alerts, and emails, maintaining clear, professional communication with internal stakeholders and external partners.
• Monitor application health using system logs, alerts, observability tools, transaction reporting, and FIX sessions; escalate issues as required.
• Investigate production and trade-related incidents, including data and transaction issues, and gather relevant information to support root cause investigations.
• Perform root cause analysis (RCA) for recurring or major incidents and contribute to post-incident reviews and service improvement actions.
• Support application deployments, releases, and configuration changes, validating changes from a supportability and operability perspective.
• Collaborate closely with development, infrastructure, and third-party vendors to resolve issues and improve system stability and resilience.
• Support and maintain both bespoke and third-party applications within the Axi environment.
• Maintain working knowledge of Windows Server, MS SQL Server, messaging technologies, and edge/network platforms such as Akamai and Cloudflare.
• Support and troubleshoot Akamai and Cloudflare configurations, including routing, DNS, CDN, and security-related changes.
• Proactively identify risks, recurring issues, and improvement opportunities to enhance operational effectiveness and system reliability.
• Take end-to-end ownership of issues, driving resolution rather than relying solely on escalation.
• Contribute to documentation, runbooks, and knowledge sharing, and assist with mentoring junior team members when required.
• Participate in on-call and out-of-hours support as part of a global support model (where applicable).

Are you the one?

• 3+ years’ experience in an Application Support or Production Support role supporting business critical systems.
• Previous coding or troubleshooting experience preferred, particularly with .NET, containers, Kubernetes, service bus technologies, and SQL Server.
• Strong experience in incident management, troubleshooting, and root cause analysis.
• Proficient in system and application monitoring tools such as Zabbix and Datadog.
• Solid understanding of supporting and maintaining applications in high-availability, production environments.
• Experience supporting systems hosted in cloud environments such as Azure or AWS.
• Familiarity with IT Service Management practices; ITIL knowledge is desirable.
• Exposure to DevOps and Agile ways of working is an advantage.
• Strong communication skills and a proactive, ownership-driven mindset.
• Willing to grow and develop, work efficiently as independent and also a part of a Team.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Team Interview (60 minutes)
• Final Interview (60 minutes)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

About the Position:

The Go-To-Market (GTM) Operations Specialist partners with regional Sales leadership to drive efficiency and execution. You will be the first line of support for process, tools, and analysis, removing distractions from revenue-generating activities. You represent regional needs to functions including Systems, Analytics, Sales Enablement, while leading the rollout and adoption of new GTM tools.

What You Will Do:

• GTM Strategy & Execution: Partner with Sales and Marketing leadership to implement and refine regional GTM strategies.
• CPQ & Deal Support: Provide daily front-line support for CPQ, assisting the sales team with creating quotes, managing approvals, and troubleshooting configuration issues.
• Contract Administration: Support end-to-end electronic signature process, providing support for sending and tracking DocuSigns to ensure timely deal closure.
• Pipeline & Forecast Management: Oversee sales lead, opportunity, and forecast management to maintain a clean and predictable revenue pipeline.
• Process & Tools Oversight: Document internal processes and oversee the day-to-day usage of GTM applications to ensure operational excellence and data integrity.
• Actionable Analytics: Collaborate with Reporting functions to track Sales/Marketing KPIs and provide insights that optimize business outcomes.
• Enablement & Onboarding: Work with Sales Enablement to ensure new hires have proper training plans, documentation, and system access.
• Lead Management: Monitor lead routing, assignment volume, and disposition; ensure marketing lead uploads and integrations are successful.
• Productivity Enhancement: Identify and implement improvements for workflows, training, and sales tools to boost field productivity.
• Technical Liaison: Serve as the primary technical bridge between regional sales teams and global technology administrators.

What We’re Looking For:

Minimum Requirements:

• Experience: 3–5 years in Sales, Marketing, or GTM/Revenue Operations with a deep understanding of the Sales/Marketing continuum.
• Tech Stack: Proficiency with CRM (Salesforce.com preferred) and CPQ tools. Experience with DocuSign and Marketing Automation (HubSpot preferred) is essential.
• Analytical Skills: Highly proficient in Excel and the Microsoft Office Suite for data-driven decision-making.
• Communication: Strong verbal and written skills with the ability to manage expectations in a complex, matrixed environment.
• Compliance: Familiarity with local compliance and privacy regulations as they impact GTM systems.
• Mindset: Independently motivated, outcomes-oriented, and a strong team player who operates with urgency.

Preferred Qualifications

• AI Expertise: Experience leveraging AI-driven tools to automate workflows, improve lead scoring, or enhance predictive analytics is a plus.

This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you prefer to interview only for currently open roles, we kindly ask that you wait until an active position aligns with your career goals.

We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2026 and beyond. This posting is part of our future opening pipeline initiative, which helps us connect with outstanding professionals early on.

By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a match in that time.

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Lifecycle Specialist - Contracts Management, joining our Employee Lifecycle team.

The Specialist, Lifecycle - Contracts Management will ensure that all contract related activities for Remote’s external employees and clients are performed with focus on legal compliance and superior employee experience without compromising on speed.

You will be reporting to Employee Lifecycle Manager.

What you bring

• Demonstrate proven experience with a strong background in managing employee lifecycle events with care, sensitivity and legal compliance; and providing comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions.
• Display excellent communication, influencing, conflict management, and negotiation skills, with the ability to confidently lead difficult conversations to a positive outcome, often where parties have conflicting interests, maintaining professionalism and strict confidentiality.
• Possess advanced proficiency in written and spoken English at a business level, with additional languages considered a plus.
• Show an an aptitude and enthusiasm for innovating and optimizing processes, consistently identifying and implementing opportunities for automation and promoting best practices.
• Demonstrate efficiency in operations, with an awareness of the importance of thorough documentation and data integrity.
• Be Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.
• Capable of working independently and cohesively in an international team in a fast-paced, asynchronous, remote environment with multiple priorities. Willingness to work flexible hours as needed.
• Familiar with communication, documentation, and project management tools such as Notion, Slack, Zendesk and G-suite.

Key Responsibilities 

Employee Relations Management

• Serve as custodian of employment terms and agreements, and assist Senior Specialists and Experts on complex projects, including implementing and advising clients and employees on employment law changes from Collective Bargaining Agreement updates.
• Draft, tailor and administer all employee lifecycle documents with accuracy and attention to detail for both internal and external employees of Remote through out the employee lifecycle including but not limited to issuance of Employment agreement amendments, Employment documents, Letters and Employment Forms as necessary in the capacity of Remote’s global HR team.
• Advise on employment legislation and provide guidance on both basic and complex legal interpretations as outlined in employment agreements as a trusted consultant to clients and employees.

Team and Operational Excellence

• Collaborate with and coordinate various internal and external stakeholders to ensure compliance in employee lifecycle activities, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Assist Senior Specialists to manage critical initiatives that impact numerous employees across multiple countries and support HR and financial audits to ensure compliance with local employment regulations.
• Develop and update global internal documentation pertaining to Contracts Management, based on legislative changes, referenced by all internal teams. Proactively address internal and external inquiries on all employment matters in collaboration with Lifecycle’s internal stakeholders.
• Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the employee lifecycle process.
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information

Practicals

• You'll report to: Manager, Contract management, Lifecycle
• Team: Lifecycle Operations
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. (async) Small challenge
4. Interview with Senior Manager
5. Bar Raiser Interview
6. Prior employment verification check 

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

You will play a key role in keeping Axi colleagues safe in the world of Cyber. With a key focus on engineering and automation, this role focuses on implementing strategic solutions to security problems, providing a secure environment for our customers and colleagues to operation in, without large operational overheads. Ranging from DevSecOps practices implementing security controls as code to policy-based controls across our network or identity environments.

Your EDGE Assignment/You Will

• Operate as a core member of the Security team and act as a subject matter expert for Axi in partnership with Axi strategic partners.
• Keep abreast of and play a hands on, investigative role in security incidents providing essential information to key control points.
• Drive improvements in threat intelligence capabilities aligned to industry best practice.
• Research security trends and emerging technologies, identify our business and technical requirements, perform technical evaluation and support deployment of multi-regional security solutions.
• Review implementation of security controls and evaluate effectiveness, make recommendations for improvements, and execute against those recommendations.
• Play a key role in projects through design, pilot, and deployment for new security solutions across multivendor cloud environments.
• Take a leading role in specific projects aligned to key skillsets ensuring delivery to a high standard.

Are you the one?

• Strong hands-on experience securing Microsoft Azure environments
• Expertise in Microsoft Defender for Cloud (secure score, recommendations, workload protection)
• Secure configuration & hardening of Azure Storage, VMs, Key Vault, and Networking (NSG, private access)
• Solid understanding of the Azure shared responsibility model

Microsoft Defender Expertise

• Experience with Defender for Endpoint and Defender for Identity
• Alert triage, investigation, and tuning using KQL
• Practical incident response experience (containment, RCA)

Offensive Security (Must-Have)

• Hands-on web, API, and cloud security testing
• Strong knowledge of OWASP Top 10 & OWASP API Top 10
• Attacker mindset with ability to design preventive controls

Nice to Have

• Red/Purple team exposure, MITRE ATT&CK
• Scripting (PowerShell / Python)
• WAF & API security (Akamai, Azure Front Door, Cloudflare)
• ISO 27001 / SOC 2 support
• Security automation (Azure Logic Apps / Functions)

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training & certifications and soft skills development.
• Health and life insurance for employees along with 2 dependents.
• Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
• Team-building experiences and corporate parties.

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Team Interview (45 minutes)
• Final Interview (30 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

You will play a key role in keeping Axi colleagues safe in the world of Cyber. With a key focus on engineering and automation, this role focuses on implementing strategic solutions to security problems, providing a secure environment for our customers and colleagues to operation in, without large operational overheads. Ranging from DevSecOps practices implementing security controls as code to policy-based controls across our network or identity environments.

Your EDGE Assignment/You Will

• Operate as a core member of the Security team and act as a subject matter expert for Axi in partnership with Axi strategic partners.
• Keep abreast of and play a hands on, investigative role in security incidents providing essential information to key control points.
• Drive improvements in threat intelligence capabilities aligned to industry best practice.
• Research security trends and emerging technologies, identify our business and technical requirements, perform technical evaluation and support deployment of multi-regional security solutions.
• Review implementation of security controls and evaluate effectiveness, make recommendations for improvements, and execute against those recommendations.
• Play a key role in projects through design, pilot, and deployment for new security solutions across multivendor cloud environments.
• Take a leading role in specific projects aligned to key skillsets ensuring delivery to a high standard.

Are you the one?

• Strong hands-on experience securing Microsoft Azure environments
• Expertise in Microsoft Defender for Cloud (secure score, recommendations, workload protection)
• Secure configuration & hardening of Azure Storage, VMs, Key Vault, and Networking (NSG, private access)
• Solid understanding of the Azure shared responsibility model

Microsoft Defender Expertise

• Experience with Defender for Endpoint and Defender for Identity
• Alert triage, investigation, and tuning using KQL
• Practical incident response experience (containment, RCA)

Offensive Security (Must-Have)

• Hands-on web, API, and cloud security testing
• Strong knowledge of OWASP Top 10 & OWASP API Top 10
• Attacker mindset with ability to design preventive controls

Nice to Have

• Red/Purple team exposure, MITRE ATT&CK
• Scripting (PowerShell / Python)
• WAF & API security (Akamai, Azure Front Door, Cloudflare)
• ISO 27001 / SOC 2 support
• Security automation (Azure Logic Apps / Functions)

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training & certifications and soft skills development.
• Health and life insurance for employees along with 2 dependents.
• Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
• Team-building experiences and corporate parties.

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Team Interview (45 minutes)
• Final Interview (30 minutes)
  
  

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

The role represents Axi within the Client Success function, contributing to positive client outcomes, retention, and long-term value through tailored support, practical insights, and solution-focused guidance that strengthens Axi’s global brand.

Your EDGE Assignment/You Will

• Deliver high-quality, multi-channel support to clients, ensuring timely, accurate, and professional handling of enquiries and issues.
• Tailor support in line with defined client segments (standard/premium traders & partners).
• Support client retention by providing accurate guidance and practical insights within role scope and approved
• Identify, assess and share relevant trends/observations with internal teams, following established escalation and reporting procedures for recurring issues to support service improvements and influence Product/IT roadmaps.
• Collaborate with internal stakeholders across departments, resolving client issues effectively to support operational and market expansion.
• Apply a solution-oriented approach by identifying root causes and contributing to sustainable resolutions, not solely immediate fixes.
• Adhere strictly to CX Charter, internal policies, procedures, quality standards, and regulatory requirements in all client interactions and case handling.
• Handle escalations professionally, ensuring clear communication, accurate documentation, and resolution within agreed timeframes.
• Conduct layer-1 trade investigations and validations with accuracy, and in accordance with approved
• Escalate complex matters to senior managers or relevant stakeholders with complete and timely
• Undertake any additional responsibilities as assigned to support Axi’s broader business

Are you the one?

• Proven experience in a customer service role, with a strong preference for candidates with fintech experience.
• Excellent communication and interpersonal skills with the ability to empathize with clients.
• Strong verbal and written communication skills in English and Hindi.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
• Proficiency in using CRM and service desk systems.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.
• This role entails the need for the candidate to be able to work on rotating day shift and weekend shifts.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance
• Quarterly allowance benefit giving flexibility to choose how to support your health and lifestyle

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Take Home Assessment (1 day)
• Final Interview (30 minutes)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

WEKA is transforming how organizations build, run, and scale AI and accelerated compute workflows with NeuralMesh™, our intelligent, adaptive mesh storage system. Unlike traditional data infrastructures, which become more fragile as compute environments grow and performance demands increase, NeuralMesh becomes faster, stronger, and more efficient as it scales, providing a flexible, adaptable foundation for enterprise and agentic AI innovation that maximizes GPU utilization, accelerates time to first token, and lowers the cost of innovation.
WEKA is a pre-IPO, growth-stage company backed by world-class venture capital investors and AI infrastructure industry leaders. Our technology, purpose-built for AI, has garnered over 140 patents and is trusted by more than 30% of Fortune 50 enterprises, as well as the world’s leading hyperscalers, neoclouds, and AI innovators. Our team is customer-obsessed and works accountably, boldly, and collaboratively to ensure their success. If we sound like your kind of people, join us!

What's Cool About This Job

WEKA is seeking a driven Regional Sales Manager based in Kuala Lumpur to lead enterprise sales across the ASEAN region. This is a quota-carrying hunter/farmer role focused on building new relationships while expanding existing accounts. The role targets enterprise organizations that require uncompromising speed, simplicity, scalability, and sustainability in how they store, manage, process, and analyze their data. Key verticals include Government, Financial Services, NVIDIA Neoclouds (NCPs), Healthcare and Life Sciences, Telecommunications, Media and Entertainment, Research and Education, Manufacturing, Energy and Utilities, Retail and eCommerce, and Cloud Service Providers.

Responsibilities Include

• Demonstrate a deep understanding of WEKA and the value to our customers
• Develop and execute against a strategic plan to create sales pipeline while acquiring new logos and maintaining positive ongoing relationships with customers
• Accelerate customer adoption through education and engagement
• Work with strategic and VAR partners to cultivate and manage joint selling opportunities
• Collaborate on and improve all aspects of the sales cycle, including product, support, and sales engineering
• Interface at many levels of WEKA senior management

Desired Qualifications

• 5+ years of IT Sales experience
• Fluent in Mandarin required - Malay and English
• Passion and desire to work in a startup culture directly impacting the growth of the company
• Technical acumen as it relates to storage and networking
• Proven track record of effective selling in the ASEAN region across multiple verticals including but not limited to FSI, Government, Neoclouds
• Superb written and verbal communications skills
• Ability to travel as needed for client meetings and industry events.

The WEKA Way:

We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.

We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.

We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.

We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

Concerned you don’t meet every qualification? Don’t let it stop you from applying!
Studies have shown that traditionally underrepresented groups may be less likely to apply for jobs if they don’t meet every qualification specified. WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but are concerned your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at WEKA.

WEKA is an equal-opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Title: Enterprise Account Executive 

Location: Malaysia

Rubrik’s sales organization is a united group of elite cross-functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious insiders, and operational disruptions. We offer continuous professional development through our world class sales enablement program and our One Rubrik selling approach provides all the resources you need to exceed your goals, maximize your earnings potential and take your career to the next level. All this while doing something that truly matters, protecting the world's data.

As a Enterprise Account Executive, you will have ownership of all elements of bookings growth in new and existing accounts in Malaysia. We are seeking a relentless self-starter who is hyper-focused on acquiring new logos by discovering and developing new opportunities, managing pipeline, and executing account strategies, while also encouraging existing customer expansion. The AE must drive pipeline generation daily while working with Sales Engineers, Sales Development, Channel Development, and Rubrik Channel Partners to exceed sales quotas.  

What You'll Do:

• Define and execute sales plans for the assigned territory to meet and exceed quota through prospecting, qualifying, managing, and closing sales opportunities
• Develop and manage sales pipeline to move a large number of strategic transactions through the sales process
• Identify and close new opportunities for growth, working with large enterprise accounts
• Present Rubrik, Inc. solutions within complex data center design environments
• Co-sell and strategize with partners, distributors, and VAR’s to enable rapid growth
• Provide Rubrik, Inc. management with feedback about the local market opportunity and identification of new business opportunities and channel partnerships

Experience You’ll Need:

• 10+ years Tech sales experience (selling either IT Infrastructure or SaaS – ideally both)
• Consistent track record of landing net "new logos"
• Strong track record of performance selling to Enterprise companies
• Track record of net new business logos via self-sourced pipeline generation activities
• Understands & has used MEDDPICC as a sales qualification and execution tool
• Understanding and experience working with the channel
• Highly driven, goal-oriented "get it done" attitude
• Experience selling a complex solution

Above all, you will have the ability to operate in a fast-paced, changing environment, self-starter, and operate in a highly matrixed organization. Demonstrate Rubrik’s RIVET values and be a role model, collaborating effectively and creating a positive environment.

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

As an Influencer Manager, you will be responsible for leading promotion of Axi products through influencers and KOL.

Your EDGE Assignment/You Will

• Create and implement influencer marketing strategies that are in line with the overall marketing goals.
• Identify and engage with influencers who align with our target audience.
• Prepare comprehensive reports and performance summaries to communicate campaign outcomes and insights.
• Manage and control advertising budgets.
• Research relevant industry experts, competitors, target audience and users.
• Brainstorm new, creative approaches to influencer campaigns.
• Identify and build relationships with prominent influencers and thought leaders.
• Take full ownership of assigned projects, deliverables, and responsibilities, ensuring work is completed accurately, on time, and aligned with business priorities.
• Proactively communicate progress, collaborate across teams, and escalate risks or issues that may impact delivery, quality, or compliance.
• Ensure all work adheres to established brand, compliance, and marketing governance standards.
• Demonstrate professionalism, initiative, and reliability, and undertake any additional responsibilities as required to support evolving business needs. 

Are you the one?

• Minimum 1 year of experience in influencer marketing or a related role in forex industry.
• Excellent communication and interpersonal skills.
• Comfortable working with influencers or KOL.
• Strong analytical mindset with attention to detail.
• Fluency in English is required to be able to coordinate with global stakeholders. Additional languages would be an advantage
• Proactive, responsible, and eager to learn in a fast-paced environment.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance
• Quarterly allowance benefit giving flexibility to choose how to support your health and lifestyle

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Final Interview (45 minutes)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

As a Client Services Specialist, you will play a pivotal role in delivering exceptional customer service and ensuring client satisfaction. You will serve as a key point of contact for our valued clients, providing them with expert guidance, resolving issues, and building strong relationships.

Your EDGE assignment/You will:

• Deliver high-quality, multi-channel support to clients, ensuring timely, accurate, and professional handling of enquiries and issues.
• Tailor support in line with defined client segments (standard/premium traders & partners).
• Support client retention by providing accurate guidance and practical insights within role scope and approved processes.
• Identify, assess and share relevant trends/observations with internal teams, following established escalation and reporting procedures for recurring issues to support service improvements and influence Product/IT roadmaps.
• Collaborate with internal stakeholders across departments, resolving client issues effectively to support operational and market expansion.
• Apply a solution-oriented approach by identifying root causes and contributing to sustainable resolutions, not solely immediate fixes.
• Adhere strictly to CX Charter, internal policies, procedures, quality standards, and regulatory requirements in all client interactions and case handling.
• Handle escalations professionally, ensuring clear communication, accurate documentation, and resolution within agreed timeframes.
• Conduct layer-1 trade investigations and validations with accuracy, and in accordance with approved processes.
• Escalate complex matters to senior managers or relevant stakeholders with complete and timely information.
• Undertake any additional responsibilities as assigned to support Axi’s broader business objectives. 

Are you the one?

• Proven experience in a customer service role, with a strong preference for candidates with fintech experience.
• Excellent communication and interpersonal skills with the ability to empathize with clients.
• Strong verbal and written communication skills in English and Thai.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
• Proficiency in using CRM and service desk systems.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Commitment to continuous learning and professional development.
• Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.
• This role entails the need for the candidate to be able to work on rotating day shift and weekend shifts.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Take Home Assessment (1 day)
• Hiring Team Interview (1 hour)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

This role leads the service desk engineers in supporting our 24/7 operations. Establishes and manages L1 support services for internal staff, security SOCs, and the broader Axi ecosystem. Key responsibilities include overseeing team performance, enforcing service level agreements (SLAs), and managing incident response processes to ensure efficient and reliable support.

Your EDGE Assignment/You Will

• Meet SLA and SLO targets across all Helpdesk case submissions and critical systems, ensuring compliance with service-level commitments.
• Execute shift handovers to provide clear visibility of ongoing issues and enable smooth continuity between shifts.
• Drive automation and enhancements in the ticketing system to streamline workflows and boost efficiency, including SLA escalation automation.
• Collaborate with the Security team to implement effective SOC controls and reinforce incident detection and response capabilities.
• Manage vendor relationships for office networks, telephony systems, and any third-party tools or services to ensure optimal support and performance.
• First line of support for incident response, diagnosis, and escalation
• Comfortable with monitoring and observability systems, ensuring any notifications or alerts are responded to.
• Contributor to process, procedure & support documentation, ensuring alignment to any change or new development.
• Contributor to service improvement initiatives for operational excellence and process improvement.
• Team Management
• Lead the Service Desk team, establishing clear KPIs and service standards aligned with agreed SLAs.
• Set measurable objectives, conduct regular performance reviews, and address underperformance where required. 
• Foster a culture of accountability, collaboration, and continuous improvement across the team and stakeholders.
• Oversee day-to-day operations, proactively identifying and addressing performance gaps and operational risks.

Are you the one?

• 4–5 years of experience leading or managing a Service Desk / Helpdesk team.
• Strong knowledge of Windows environments and general IT support infrastructure.
• Experience managing ticketing systems and meeting SLA/SLO targets.
• Solid experience in incident management, troubleshooting, and escalation handling.
• Familiar with monitoring/observability tools and responding to system alerts.
• Experience working with vendors, security teams, and driving service improvements in IT operations.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Interview with the Hiring Manager (1 hour)
• Final interview with Chief Operating Officer (1 hour)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

We are looking for a Cloud Engineer who will supports the build and operation of cloud and enterprise infrastructure. You will be an active member and third level support for the Axi Infrastructure team. You will play a pivotal role to ensure stability and uptime, whilst directly contributing to the overall architecture and design of the Axi environment. When designing solutions, you ensure that systems are designed and optimized for High Availability, Disaster Recovery and cost optimisation.

Your EDGE Assignment/You Will

• Build and operate cloud infrastructure in Azure (primary), aligned to Well-Architected Frameworks
• Automate the provisioning, scaling, and management of infrastructure to ensure reliability and efficiency using CI/CD
• Support and administer enterprise identity and access systems
• Demonstrate a solid understanding of networking concepts, including VNets, DNS, VPNs, SSL, and firewalls
• Support and manage SaaS platforms
• Assist with cloud cost reporting and optimisation
• Collaborate effectively with cross-functional teams
• Identify root causes, fix and document problems, and implement preventive measures

Are you the one?

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 20 annual leave days per year.
• Health Insurance

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Technical Interview (1 hour)
• Cultural Fit (30 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

The People & Talent team consists of passionate and driven individuals looking to make a positive impact within the organisation's culture, talent and people experience. We offer a diverse, flexible and international working environment where you can grow and develop your career while solving interesting problems every day.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are looking for a detail-oriented and execution-driven Senior Executive, People Operations, based in Malaysia. This role plays a key part in supporting payroll and HR operations for Malaysia and Singapore, ensuring accuracy, compliance, and a great employee experience. You’ll also help manage local office administration and collaborate on regional initiatives.

The Senior Executive, People Operations will be responsible for:

Payroll & Compliance (Malaysia & Singapore)

• Manage end-to-end payroll processes for Malaysia and Singapore, ensuring timely and accurate execution in collaboration with Multiplier and internal stakeholders.
• Oversee monthly payroll processing, including base salary, variable components, statutory deductions, and off-cycle payments, with a strong focus on accuracy and confidentiality and update employee records in line with local requirements, ensuring alignment between HR systems and payroll data.
• Administer employee benefits such as insurance, allowances, and statutory contributions in accordance with company policy and country-specific laws.
• Manage work pass applications and renewals for Singapore, including Employment Pass (EP), S Pass, and Dependant Passes, in coordination with relevant authorities and internal teams.
• Ensure full compliance with statutory regulations, including but not limited to:
• Malaysia: EPF, SOCSO, EIS, and PCB
• Singapore: CPF, IRAS, and MOM requirements
• Process final payments for resigning employees, including pro-rated salary, leave encashment, and tax clearance where applicable.
• Respond to employee queries related to payslips, statutory contributions, offboarding payments, and other payroll-related matters in a timely and professional manner.
• Coordinate closely with Multiplier on payroll calendars, monthly employee data updates, and accurate documentation submission to ensure smooth payroll execution.

Employee Lifecycle Support

• Prepare and maintain accurate employee records, offers, contracts, and related documentation in Workday, ensuring data integrity and timely updates across the employee lifecycle.
• Coordinate end-to-end onboarding and offboarding processes, including IT access setup, workspace allocation, equipment distribution/return, and orientation coordination to ensure a smooth employee experience.
• Assist in the administration of probation reviews, contract amendments, internal transfers, and other employment changes, including preparation of relevant letters and system updates.
• Ensure all statutory and compliance-related filings are submitted accurately and on time, including documentation for audits or regulatory requirements.
• Provide operational support during performance review cycles, including data consolidation, system input, and coordination with managers and HRBPs for compensation planning and employee movement tracking.

Office & Vendor Administration (Malaysia ad-hoc)

• Manage day-to-day office needs: pantry, stationery, courier, and vendor coordination
• Liaise with building management for facilities, security, and maintenance
• Support internal events and office activities in collaboration with regional teams

Benefits & Insurance

• Assist employees with enrollment, changes, and claims related to company-sponsored insurance plans, wellness programs, and other employee benefits, ensuring clear communication and timely support.
• Maintain accurate records of benefits eligibility, entitlements, and utilization in accordance with local regulations and internal policies for both Malaysia and Singapore.
• Liaise with insurance brokers, third-party administrators, and wellness vendors to resolve claims-related queries, track service issues, and enhance employee experience.
• Monitor benefit plan usage, flag anomalies, and support periodic reviews to ensure competitiveness, compliance, and operational efficiency.
• Provide guidance to employees on benefit offerings and assist with documentation required for claims or benefit updates.

HR Systems & Data Management

• Maintain accurate and up-to-date employee data in Workday, ensuring consistency across platforms by aligning changes with external systems such as Multiplier.
• Drive improvements in data accuracy and process efficiency by reducing reliance on manual trackers and promoting automation and standardized workflows.
• Support internal and external audits, compliance checks, and HR reporting requirements by ensuring documentation and records are properly organized, complete, and accessible.
• Collaborate with relevant stakeholders to identify system gaps and support continuous process improvement initiatives across the employee lifecycle.
• Ensure confidentiality and data protection protocols are strictly followed in handling employee information.

In this role, we are looking for someone with:

• 3–5 years of experience in HR operations or payroll, ideally in a regional or cross-border role
• Solid knowledge of MY & SG payroll, statutory filings, and EOR platforms (Multiplier experience is a plus)
• Strong proficiency in Excel, including use of formulas, pivot tables, and functions for reconciliation and reporting
• Hands-on experience with HRIS systems (Workday preferred) and spreadsheet tools
• Strong attention to detail, organization skills, and ability to multitask
• Excellent communication skills and comfort working across teams and time zones
• A proactive, service-oriented mindset with a focus on continuous improvement

#MoneyHeroGroup #LI-BP1 #LI-Remote

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Payroll Specialist 

About the Role
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

Day-to-day you will be expected to:

A key component of our client’s mission to empower retirement savings includes effortless plan

onboarding and ongoing plan administration. You will support coordination of payroll systems setup, to ensure implementation is frictionless.

This will include:

• Referencing existing documentation on payroll systems.
• Ensuring action items are completed in a timely manner.
• Increasing client speed to complete onboarding through successful completion of project tasks.

Requirements:

• Keen attention to detail and deadlines
• Strong ability to follow written and verbal instructions
• Fluency in English both written and spoken
• Experience in operations or administrative roles is a plus, but not required. What’s most important is your ability to quickly understand new concepts and your passion for the work.
• Experience with collaboration, project management, and CRM tools such as Google Workspace, Slack, Salesforce, and Jira/Confluence

Qualities and Skills:

• Good organizational skills.
• A quick learner.
• Regularly seeking understanding by frequently asking questions.

Hours:

40 hours per week

9-5pm US-ET

Must be able to work US-East Coast/New York Time Zone

Compensation

• Type: Hourly
• Rate: $5/hour

Employment type: Contract
Workplace type: Remote

What this job can offer you

The Mobility team embodies Remote’s dedication to building a worldwide talent community. They ensure employees transition smoothly across borders, adhering to local laws, and provide extensive immigration and relocation assistance. This allows Remote and its clients to secure top global talent, and their commitment to risk management and clear stakeholder communication is commendable. They improve processes for compliance in remote work and business travel, keeping Remote at the global mobility forefront.

Their collaborative approach with vendors and focus on top-notch relocation logistics guarantee seamless transitions for Remote employees, enhancing Remote’s global mobility programs and affirming its leadership in the global talent market.

Join Remote at a pivotal time and contribute significantly as a Mobility Specialist within our Onboarding and Mobility team. This role offers the unique opportunity to impact the global employment landscape directly.

What you bring

• Proven experience in immigration compliance, global mobility, or similar roles, particularly with a focus on immigration
• A comprehensive understanding of immigration procedures and the typical processes involved in ensuring immigration compliance
• Ability to thrive in a fast-paced and dynamic work environment
• Ability to demonstrate composure and efficiency under pressure, maintaining high-performance standards during seasons of increased workloads
• Experience in the technology sector or a company undergoing rapid growth and scaling is highly desirable
• Flexible and adaptable team player who can seamlessly shift in response to evolving priorities or changing processes
• Demonstrated customer-facing experience, with a strong emphasis on communication skills and the ability to engage effectively with diverse client bases
• A strong interest in expanding knowledge of global immigration laws, eager to develop expertise.
• Experience working remotely and/or asynchronously with minimal oversight is an advantage
• Must write and speak English fluently (additional languages are a plus)

Key Responsibilities 

• Provide legal and strategic guidance to clients on immigration compliance service delivery.
• Monitor and control Remote products and services for immigration compliance.
• Establish, maintain, and strengthen relationships with clients and internal stakeholders.
• Seek, control, and establish in-house immigration services to increase revenue generation, efficiency, and customer satisfaction.
  • Analyze, prepare, and submit visa/work permit applications.
• Independently maintain and monitor immigration law, ensuring ongoing compliance with regulatory changes, and control internal documentation.
• Appropriately handle escalations, analyze when the senior-level review is required, determine solutions, and guide stakeholders to a timely resolution.
• Guide for specific travel needs, counsel on the immigration process, and serve as a point of contact for business travel and sponsorship cases.
• Control case statuses by effectively utilizing case management and billing systems.
• Apply immigration knowledge to provide solution-based responses when dealing with complex client cases.
• Be a team player who can work autonomously and take ownership of day-to-day tasks.
• Proactively improve processes through automation and documentation.

Practicals

• You'll report to: Manager, Mobility
• Team: Mobility
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check 

• Welcome and assist drivers with inquiries, complaints, and requests politely and professionally
• Prioritize driver needs and deliver tailored solutions with empathy and patience
• Provide accurate, up-to-date information on Bolt’s products, services, and policies
• Resolve issues on the spot where possible, escalating complex cases to Tier 2 or the DEC Manager when needed
• Support our office-based CS Team when needed
• Manage a high volume of interactions efficiently to reduce wait times and improve satisfaction

• You have C1 English proficiency and at least B2 proficiency in Malay
• You have excellent communication and interpersonal skills, with a natural customer-first mindset
• You demonstrate strong problem-solving skills and the ability to stay calm under pressure
• You are flexible and adaptable to changing needs in a fast-paced environment
• You are well-organized and capable of managing multiple priorities at once
• You have strong attention to detail and ensure accuracy when handling driver requests and cases

• Directly shape the driver experience and build long-term loyalty within our community
• Join a global team making an impact in 50+ countries and 600+ cities worldwide
• Work in an energetic, fast-moving environment with endless learning opportunities
• Accelerate your career growth with structured training and cross-functional exposure
• Competitive compensation and the opportunity to grow within Bolt
• Collaborate daily with a diverse, international, and inclusive team
• Be part of a company that is redefining mobility and making cities better for people

This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you prefer to interview only for currently open roles, we kindly ask that you wait until an active position aligns with your career goals.

We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2026 and beyond. This posting is part of our future opening pipeline initiative, which helps us connect with outstanding professionals early on.

By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a match in that time.

What this job can offer you

The Time & Attendance Specialist will play an essential role in ensuring the accurate and efficient management of Time & Attendance activities for Remote's external employees and clients. This individual contributor position places a strong emphasis on legal compliance and delivering an exceptional employee experience while maintaining efficient processes.

When joining the Time & Attendance team you will be reporting to the Time & Attendance Manager.

What you bring

• Demonstrate proven experience with a strong background in managing employee lifecycle events with care, sensitivity and legal compliance; and providing comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions.
• Display excellent communication, influencing, conflict management, and negotiation skills, with the ability to confidently lead difficult conversations to a positive outcome, often where parties have conflicting interests, maintaining professionalism and strict confidentiality.
• Possess advanced proficiency in written and spoken English at a business level, with additional languages considered a plus.
• Show an an aptitude and enthusiasm for innovating and optimizing processes, consistently identifying and implementing opportunities for automation and promoting best practices.
• Demonstrate efficiency in operations, with an awareness of the importance of thorough documentation and data integrity.
• Be Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.
• Capable of working independently and cohesively in an international team in a fast-paced, asynchronous, remote environment with multiple priorities. Willingness to work flexible hours as needed.
• Familiar with communication, documentation, and project management tools such as Notion, Slack, Zendesk and G-suite.
• Show enthusiasm for AI with a foundational understanding of its practical applications in operations and automation.

Key Responsibilities 

Employee Relations Management

• Serve as an expert on Time & Attendance matters, and assist Senior Specialists and Experts on complex projects, including implementing and advising clients and employees on employment law changes from Collective Bargaining Agreement updates.
• Be case manager for all employee lifecycle leave and working hours matters with accuracy and attention to detail for both internal and external employees of Remote through out the employee lifecycle including but not limited to Family Leave, Sick Leave, Time Tracking, Public Holidays, Working Time.
• Advise on employment legislation and provide guidance on both basic and complex legal interpretations as outlined in employment agreements and labor law as a trusted consultant to clients and employees.

Team and Operational Excellence

• Collaborate with and coordinate various internal and external stakeholders to ensure compliance in employee lifecycle activities, including but not limited to payroll, legal counsel and government bodies.
• Assist Senior Specialists to manage critical initiatives that impact numerous employees across multiple countries and support HR and financial audits to ensure compliance with local employment regulations.
• Develop and update global internal documentation pertaining to Time & Attendance, based on legislative changes, referenced by all internal teams. Proactively address internal and external inquiries on all employment matters in collaboration with Lifecycle’s internal stakeholders.
• Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the employee lifecycle process.
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information
• Promote and exemplify Remote's values both internally and externally, actively contributing to the success of the Lifecycle team's goals.

Practicals

• You'll report to: Manager, Lifecycle Time & Attendance
• Team: EOR Operations
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members
4. Interview with Senior Manager
5. Bar Raiser Interview
6. Prior employment verification check 

Your Role as a Senior Web App Penetration Tester:

The Senior Web App Penetration Tester is responsible for internal penetration testing activities, supporting the application development team to resolve security vulnerabilities, resolving OWASP Top 10 vulnerabilities and working with cross-functional teams to implement secure SDLC best practices. 

A Day in the Life of a Senior Penetration Tester:

• Perform penetration testing activities on Web Applications, Cloud Environments and Mobile Applications using black-box testing tools, in-depth penetration test (using shell scripts and manual testing) techniques, DAST & SAST tools. The candidate should be familiar with black box, gray box and white box testing techniques along with red teaming skills
• Understand the application architectural components, business purpose of the application and code at high level. The resource will be responsible for assisting in architecting secure coding practices. ● Researching and learning about information security trends, new penetration testing techniques, and best practices, and share findings with the team
• Experience with manual and automated techniques for penetration testing (network equipment, servers, web applications, APIs, wireless, mobile, databases, and other information systems), as well as executing vulnerability assessments (injection, privilege escalation, fuzzing, buffer overflows, etc.)
• Demonstrates a consistent track record of testing web applications for common web application security vulnerabilities as defined by OWASP, including input validation vulnerabilities, broken access controls, session management vulnerabilities, cross-site scripting issues, SQL injection and web server configuration issues
• Programming – Python, Perl, Java, Shell Scripting (beneficial)
• Tools – Proxies, Port Scanners, Vulnerability Scanners, Exploit Frameworks (ex: Burp, Nessus, Nmap, Metasploit) 
• Providing feedback and guidance to the development teams on best practices to resolve security vulnerabilities and provide input on mitigation strategies.

What You’ll Need:

• 12+ years of experience in Application Penetration Testing & Security Engineering responsibilities
• 4-years College Degree ● OSCP, OSWE, GPEN or GXPN certified or ability to secure certification within six months of hire.
• Proficiency with Application Security best practices
• Experience working with any markup languages and shell scripts 
• Perform Penetration Testing and Red Team techniques to discover and exploit vulnerabilities.
• Perform automated and manual hands-on penetration security testing, identifying security risks within applications, security controls, and infrastructure.
• Proven knowledge of OWASP Top 10 & SANS Top 20
• Ability to demonstrate deconstructing the Cyber Kill Chain
• Proven capabilities investigating IDS/IPS to identify malicious traffic 
• Experienced with using Syslog events and other security tools to build an end-to-end analysis of events and threats.
• Log correlation to determine security events and manage alerts
• Proven knowledge of application security methodologies, policies, standards and best practices
• Ability to explain and articulate technical concepts using both technical and non-technical language
• Strong oral and written communication skills 
• Plan, execute, and report on all testing activities and outcomes

The Perks of Working for Appspace:

For all our KL based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, mental health resources, a 14 week maternity leave program and transport/parking allowance.

Additional perks include:

• 20 Days PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment 

Your Role as a Test Automation Lead (Signage): 

As the Test Automation Engineer you will be responsible for test automation to increase the effectiveness and efficiency of test coverage for Appspace product suites. This is achieved through designing, developing and maintaining test automation.

A Day in the Life of a Test Automation Lead (Signage): 

• To contribute and work with a small team of Test Automation Engineers to design, develop and maintain test automation frameworks, test automation test suites and test harnesses.
• Mastery of the test automation domain.
• Reduce technical debt by analyzing test automation codes and enhancing the same by code refactoring.
• Work closely with the QA Manager and Management to implement Test Automation strategies, and to work in initiatives that improve processes and/or procedures that contribute to performance effectiveness and efficiencies.
• Provide technical support and guidance in test automation for the projects team you work on to ensure successful delivery of the same.
• Management of in-house testing tools and associated source code.
• Champion test automation best practices and processes.
• Communicate work progress and all (work related) pertinent information in an accurate and timely manner to the Management.

What You’ll Need: 

• Degree in Computer Science, Software Engineering or equivalent.
• Minimum 2 years’ working experience in an agile software development environment and experience in test automation.
• Proven hands-on experience in test automation frameworks and tools
• Experience in back-end (API level) - Integrated API (e.g: code-based) & API testing (e.g: Postman, Axios, Rest Assured), 
• Experience in front-end (UI) test automation - web automation (Selenium/Playwright)/  & mobile app automation (Appium)
• Experience in one/more of the following is an advantage -  TypeScript, Javascript, NodeJS, C#.Net, JSON
• Experience in version control tools (i.e: Git)
• Experience in Cloud-based software platforms & Microservices Architecture (i.e: Google Cloud Platform) is a plus
• Experience with SQL/noSQL databases (i.e: MongoDB) is a plus
• Experience in cross browser testing & mobile testing tools (i.e: BrowserStack) is a plus
• Experience in performance testing tools (i.e: JMeter) is a plus
• Familiar with continuous integration, build & deployment practices and tools (e.g: Bamboo, Jenkins) 
• Strong interpersonal skills
• Strong organization skills – ability to handle a dynamic environment
• Ability to prioritize and manage own time
• Positive and professional approach at all times
• Strong analytical and problem solving skills
• Initiative and ability to demonstrate a proactive approach to tasks
• Strong communication skills, both written and verbal
• Ability to work under pressure and to deadlines

The Perks of Working for Appspace:

For all our KL based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, mental health resources, a 14 week maternity leave program and transport/parking allowance.

Additional perks include:

• 20 Days PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment 

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Team:

This is a pre-sales role. Our Business Development Team is the first point of contact for many of our future customers. As a BDA you would be focused on setting up introductions with our ideal customers. This position reports to the Director of Business Development and will work closely with our Inside Sales Reps (ISRs) and Field Sales Reps (FSRs) in the territory.

We're looking for people who are excited to own their "business" (within your respective territory). If you're keen on discovering the perfect buyer, crafting messaging that gets attention, and making connections between people, then this is the perfect role for you. Although it's not always the case, ideally this role will prepare you to become a full-cycle Salesperson (i.e. a closer).

As a Business Development Associate, you’ll enjoy the benefits of ongoing training, mentorship, career/life coaching, and guidance. It is a great way to jumpstart a career in cybersecurity/SaaS sales and the skills you develop are applicable across any number of disciplines.

About the Role:

This role is focused on sourcing our next sales opportunity. As such, you will be speaking with a lot of people, over the phone, email, or social media (LinkedIn). Our ideal candidate has a knack for recognizing patterns and applying those ideas to broader scenarios. For example, uncovering ideal prospects to reach out to based on Buyer Persona training. 

Responsibilities:

• Book Meetings
• Qualify Inbounds
• Lead Gen. Outbound / Pipe generation
• Evangelize the product
• Keep Database Clean
• Crush phone and email activity 
• Work with Marketing and Channel teams on ad hoc projects
• Master your tools (softwares)
• Research prospective organizations that can benefit from Security Scorecards cloud based software solutions
• Identify decision-makers in those organizations

Required Qualifications:

• 1-2 years of experience in sales development, lead generation, or business development in B2B/SaaS environments
• Track record of consistent and effective sales development performance
• History of creative, persistent, and effective outbound sales lead follow-up messaging
• Excellent communication, discovery, and presentation skills to connect with and persuade senior level decision makers
• Strong attention to detail, organizational skills, and multitasking ability 
• Proficiency and experience using Salesforce.com, Outreach, and LinkedIn

Preferred Qualifications:

• Must be a self-starter, be comfortable with limited supervision, and have solid problem-solving skills
• Effective researcher to find new prospects
• Tech savvy and extremely comfortable navigating new software
• Sees feedback, coaching, and improvement
• Works with urgency 
• Positive, warm, and inviting attitude with a “no challenge is too great” mentality

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

About MariaDB

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout, MariaDB is the backbone of applications used every day. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments, and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

The Sales Engineer position serves a critical role in driving successful deal closure and future growth in the Asia Pacific, in close collaboration with sales. Our ideal candidate will have subject matter experience presenting the MariaDB portfolio, including its in-memory compute platform, designing and driving solutions to address clients' data and database-centric business challenges in their organization. He or she needs to possess domain knowledge and maintain flexibility to successfully contribute to the seamless execution of multiple sales cycles.  

This role will be involved in creating SOWs with the help of the technical team, and will support development and prep for presentations, web conferences, white papers, workflows, and RFP/RFI's. If you have the technical sophistication, proven mastery in a database-centric solution engineer role, and an appetite for a dynamic role in a startup environment, we'd love to speak with you.

Responsibilities

• Work directly with customers, partners and sales leadership to bring deals to fruition. (This is a role for someone with a bias for action, ready to roll up their sleeves!)
• The following are sales engineering-related best practices.
  • Leverage your high level of sales acumen and enterprise technology expertise on a daily basis.
  • Partner closely with the global sales organization to prioritize resources that put us in the best position to meet our targets.
  • GTM: Reaching, assessing client pain-points and needs, and following through with the best solutions.
  • Successfully manage stakeholders at all levels, CIOs / CTOs / CXOs, DBAs, and
  • Experience across channel sales from ISVs to vendors and consultancies.
  • Travel, when needed, to support sales efforts and help grow the scope of opportunities, engineer tangible solutions for customers, and assist in driving deal closures.
• Travel to man a booth at conferences when needed.

Qualifications

• 8 to 10 years of hands-on Senior Sales Engineer Experience
• Strong Database or Database Architecture skills (MariaDB or MySQL strongly preferred, with a good knowledge of Oracle and Microsoft SQL Server).
• In-memory compute platform skills, such as Redis and Apache Ignite, are desirable
• A working understanding of other databases and open-source technologies.
• Experience working on complex customer PoC engagements.
• Experience collaborating with customer success and field teams in customer orientation efforts.
• The ability and willingness to travel as needed, along with working off-hours when required.
• The ideal candidate will have excellent communication skills and be highly organized.
• Very strong troubleshooting and problem-solving skills.
• Fundamental knowledge of programming languages, web stack technologies, Linux, AI development, etc.
• Experience working 100% remotely with regional travel as required.
• Bachelor's or Master's degree in a related field
• English fluency, both verbally and in writing, is mandatory; additional regional language skills are preferred
• Flexibility to travel up to 40% of the time (valid passport required).

Bonus Experience and Skills

• Experience with pre-sales in an open-source software environment
• Experience with pre-sales in a SaaS or managed services environment
• Cloud engineering / public cloud experience
• Kubernetes and Java skills
• History of public speaking and writing (blogs and articles)

Location - Remote – Malaysia

Travel - Valid passport required & willingness to travel up to 40%

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-calibre colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB, we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

Job type: Full-Time (40 hours per week)
Location: Hybrid
Intended Start Date: ASAP
Location: Petaling Jaya, Malaysia

• First 6 months: Full-time on-site
• After 6 months: Hybrid work model

Pay:

• First 6 months: RM3,800.00
• After 6 months: RM4,000- RM10,000.00 per month (Depends on the number of classes you take and teaching performance)

Teaching hourly Rate：RM50-RM100
Schedule: 5 days a week

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Who We Are Looking For:

Think Academy U.S. is looking for Full Time Math Teacher to work with our students from Kindergarten to 8th grade. This role is designed for recent graduates / early-career professionals / experienced teachers who are passionate about online math education and aspire to become future leaders in the education industry. 

This role blends high-quality math instruction with strategic teaching management to drive student success and retention. You’ll teach engaging online math classes, support and mentor fellow educators, and lead initiatives to continuously improve teaching quality and the overall learning experience for students and families.

What You Will Do:

• Deliver online math classes weekly
• Actively engage and manage an online classroom of up to 18 students.
• Develop and reiterate classes that reflect teaching methods to maximize the students' learning outcomes
• Teach during required peak hours, including Saturday mornings and Sundays.
• Work with teaching management team to advance teaching-related services
• Communicate effectively with students and parents, offering timely and personalized weekly feedback.
• Commit to 40 hours per week (teaching part is primarily on weekends and weekday morning).

What You Will Gain:

• Structured Career Path in Math Teaching
• Junior Stage: On-site training, shadow teaching, mentorship, and structured feedback to help you succeed from Day 1.
• Mature Stage: Independent teaching with hybrid flexibility, plus opportunities to mentor new teachers.
• Expert Stage: Recognized for outstanding performance, with eligibility for fully remote teaching, leadership roles, and curriculum development opportunities.

• Professional Growth & International Exposure
• Clear advancement opportunities to become a lead teacher.
• Develop world-class math teaching skills through our structured training and continuous practice.
• Broaden your horizons with valuable international perspectives and cross-cultural teaching experience.
• Collaborate with colleagues from Think Academy’s global branches, gaining exposure to top-level math teaching practices and leadership.

How You Can Be Qualified:

• Bachelor’s degree or above (STEM or Education majors preferred, but all majors welcome).
• Fluent in English is a MUST, with outstanding verbal and written communication skills
• Candidate SPM Maths results has to be B or above is preferred
• Fast learner, eager to learn, and open to continuous professional growth
• Prior math teaching experiences is not required, but a plus
• A genuine passion for education, especially for math learning, and a desire to create a positive impact for students and families 
• Available to teach during weekday evenings and weekends
• Excellent communication and interpersonal skills

Compensation & Benefits:

• Competitive monthly salary
• First 6 months: RM 3,800.00
• After 6 months: RM 4,000- RM10,000.00 per month (Depends on the number of classes you take and teaching performance)
• Paid training and clear career advancement pathway
• Statutory Benefits covered: Employee Provident Fund (EPF), Social Security (SOCSO)
• Commercial medical insurance sponsored (effective after 6 months of employment)
• Commuter allowance of RM300/month for on-site work
• Annual, medical, and public holiday leave
• Holiday and year-end perks

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

The Marketing Specialist is responsible for coordinating and executing marketing initiatives across Southeast Asia to support brand growth and customer acquisition. The role ensures regional campaigns, partner activities, and marketing programs are delivered effectively, aligned with business objectives, and adapted to local market requirements while maintaining brand and compliance standards.

Your EDGE Assignment/You Will

• Build and maintain effective working relationships with Partner Key Account Managers to support partner marketing activities and contribute to business outcomes.
• Manage and maintain the partner campaign calendar, ensuring campaigns are planned, coordinated, and executed according to agreed timelines.
• Manage and maintain the direct campaign calendar, ensuring timely coordination and delivery of campaign activities.
• Organize and coordinate webinars, including scheduling, promotion, and follow-up reporting where required.
• Develop and maintain partner sales and communication kits, ensuring materials remain accurate, updated, and aligned with brand and compliance standards.
• Perform quality assurance checks for online campaigns (including translations, visuals, and campaign assets) to ensure accuracy and adherence to brand guidelines prior to launch.
• Support localization activities for marketing campaigns and materials across Southeast Asia markets.
• Conduct competitor research and provide relevant insights to support regional marketing activities.
• Assist in the onboarding and coordination of KOLs in line with marketing campaign requirements.
• Prepare and maintain marketing reports for the region, providing visibility on campaign activities and performance.
• Coordinate and ensure the delivery of Terms and Conditions (T&Cs) for campaigns in accordance with internal and regulatory requirements.
• Ensure assigned responsibilities and campaign activities are delivered accurately, within agreed timelines, and in accordance with internal marketing, brand, and compliance standards. Escalate risks or issues that may impact delivery.
• Undertake additional responsibilities as assigned to support regional marketing activities and business objectives.

Are you the one?

• At least 2 years of marketing experience in FX/CFD industry.
• Strong verbal and written communication skills in English.
• Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
• Proficiency in tools like Microsoft SharePoint and Monday.com

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Manager Interview (45 minutes)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Senior Product Manager / Product Manager II

(SEA Expansion  -  International Growth)

ABOUT RAZORPAY

Razorpay is India’s leading payments and financial services platform, powering over 10 million businesses — from early-stage startups to Fortune 500 companies. We process >$200B annually across payment gateway, payroll, lending, and banking products, built on a relentless product-first culture.

Having established strong foundations in India, we are now expanding aggressively into Southeast Asia. This is not an incremental move — it is a full-scale, zero-to-one market entry with a mandate to build, sell, and win across the region’s most exciting payments markets.

We are already live in Malaysia and Singapore, rapidly growing within each country and also expanding to neighbouring countries in SEA. We are also expanding in the USA. 

THE OPPORTUNITY

Southeast Asia is one of the fastest-growing digital payments markets in the world — fragmented, underserved, and ripe for a product-led challenger. We are looking for a Senior PM who thinks and acts like a founder: someone who can roll up their sleeves, earn merchant trust from scratch, shape the product roadmap, and drive GTM — all at the same time. 

This is not a role for someone who wants to inherit a running playbook or looking for rules to operate. You will write the playbook. You will be equal parts product builder, market strategist, merchant evangelist, and growth hacker. If that excites rather than intimidates you, read on.

WHAT YOU WILL OWN

Zero-to-One Product Building

• Own the end-to-end product lifecycle for Razorpay’s SEA payments stack — from discovery and scoping all the way through launch and iteration.
• Identify and validate local payment methods, regulatory requirements, and merchant pain points that differ materially from India — and translate those into product requirements.
• Make fast, high-quality decisions with incomplete information; ship MVPs, instrument them, learn, and iterate at startup speed.
• Balance scrappiness in the short term with architectural discipline for the long term — build features that work across Malaysia, Singapore, and beyond, not just in one region. 

Go-to-Market Ownership

• You are not handing off to Sales. You own the GTM narrative, the positioning, the launch sequencing, and the feedback loop from market to product.
• Partner with BD, Sales, and Marketing to design merchant onboarding journeys, pricing structures, and segment-specific value propositions.
• Define and track product-led growth metrics — activation rates, integration success rates, time-to-first-transaction — and own the conversion funnel end-to-end.
• Represent Razorpay at merchant conversations, industry events, and fintech forums across the SEA region.

Merchant Intelligence & Insight Generation

• Be relentlessly in the field. Run merchant interviews, shadow integrations, sit in on support escalations — build a ground-up picture of what’s broken and what’s working.
• Synthesise qualitative merchant signals with quantitative funnel data to produce insights that actually change roadmap priorities.
• Build a structured merchant advisory loop: a network of anchor merchants across verticals who you can call, test with, and learn from on an ongoing basis.
• Proactively surface competitive intelligence — know what Stripe, 2C2P, PayMongo, and local incumbents are doing before the business team does.

Scalable, Principled Systems Thinking

• Design for the region, not just one market. Every feature, API contract, and integration pattern you spec should be extensible globally.
• Work closely with platform and infrastructure teams in India to ensure SEA builds are first-class citizens of the Razorpay architecture — not bolted-on exceptions.
• Maintain clear documentation of product decisions, market-specific exceptions, and the reasoning behind trade-offs, so future team members can build on your work confidently.

AI-Native Product Development

• Use AI tools — including coding assistants like Claude Code and Cursor — to move 10x faster: write and review SQL queries, prototype lightweight internal tools, automate spec generation, and stress-test your own PRDs.
• Embed AI-first thinking into the products you build: identify where LLMs, ML models, or intelligent automation can leapfrog legacy fintech approaches in SEA.
• Champion a culture of AI fluency in the SEA team — set the example that PMs who can code (even a little) and leverage AI tools are the baseline, not the exception.

WHO YOU ARE

Non-negotiables

• 6–9 years of product management experience, with at least 2 years in payments, fintech, or financial infrastructure.
• Prior zero-to-one or 0→1 experience — you have launched a product or entered a market from scratch, not just grown an existing one.
• Be based in Singapore or Kuala Lumpur, or willing to relocate. This is an in-person role, with 100% work from the office / onsite.
• Deep familiarity with the SEA payments landscape: local wallets, real-time payment rails (e.g. PayNow, DuitNow, PromptPay), acquiring ecosystems, and regulatory environments.
• Extraordinary written and verbal communication — you write PRDs, data decks, and merchant emails that are equally crisp and compelling.

Strong signals

• You have worked at a high-growth startup or payments company in SEA
• You have a working knowledge of API design, SQL, or scripting — and you actively use AI tools (Claude, ChatGPT, Cursor, or equivalent) to accelerate your work.
• You have personally closed or heavily influenced a major merchant partnership or enterprise deal, not just supported one.
• You have managed a cross-functional squad across time zones, working closely with engineers and designers based in a different country.
• You have experience with payment gateway / aggregator products: checkout flows, settlement, reconciliation, dispute management, or acquiring.

Mindset markers

• You are comfortable with ambiguity and write your own brief. You do not wait for a roadmap to arrive in your inbox.
• You have a bias for action: prototype first, ask for permission later (within reason).
• You are merchant-obsessed in a practical way — you get on calls, ride-alongs, and WhatsApp groups to understand what’s really happening.
• You are comfortable being the only PM in the room — and excited about it.

WHY JOIN RAZORPAY SEA

• Competitive compensation benchmarked to local market (Singapore or Malaysia) + equity.
• Direct access to Razorpay’s Founders and Senior Leadership - decisions happen fast.
• A genuinely global problem space: multi-currency, multi-regulator, multi-payment-method, and multi-culture in a single role.
• Access to Razorpay’s full product suite as a springboard — payment gateway, payroll, embedded finance, banking APIs.

HOW TO APPLY

• A short note (max 300 words) on: the single biggest gap you see in SEA’s payments market today, be it across SEA or very specific to Singapore, and how you would approach solving it if you joined Razorpay. Be very specific. 

The Team

Our On-Prem engineering team is responsible for the deployment of Arize in customer environments. In addition to working with customers in defining infrastructure requirements, the team designs and develops software and tooling that enables the management of these systems at large scale. The On-Prem team has grown to be expert in Kubernetes and cloud deployment on GCP, Azure, and AWS as well as dealing with networking and security aspects of on-premise deployments. The team is dynamic and relies on few talented individuals with a high degree of autonomy and initiative. As this role will work with our APJ accounts, we are prioritizing candidates who are based in Malaysia.

What You’ll Do

• Work hands-on with the infrastructure that supports our distributed & highly scalable services in both SaaS and on-prem offerings
• Gather requirements from customers and adapt manifests and software to support new environments
• Use and augment monitoring tools to observe platform health, ensure performance and reliability
• Interact with the product team to test new features and package new on-prem releases
• Automate and optimize the release pipeline to make it as frictionless as possible
• Exhibit continuous curiosity for emerging technology that could solve our challenges

• 3+ years of experience as a DevOps Engineer, Cloud Engineer, Infrastructure Engineer or similar
• Excellent communication skills and ability to work directly with customers to understand and address their infrastructure needs
• Experience and fluency in Kubernetes
• A self starter with an ability to thrived in a fast paced environment
• Experience working with multiple cloud providers (AWS, GCP, Azure) and understanding how to adapt cloud-native architectures for on-premises environments
• Strong troubleshooting skills

Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes unlimited paid time off, generous parental leave plan, and others for mental and wellness support.

Operations Specialist I (Overnight)

Mission (Why we need you):

Airspace is a fast-growing company in the logistics x tech space. Our work saves lives. The operational performance of our teams and partners shaves time off critical deliveries of organs and medical supplies. There certainly is never a dull day at Airspace!

Outcomes (What you’ll be working on and the impact you’ll make):

We are looking for those people who see operations as anything but another customer service gig. You will be purposefully making logistics more transparent, faster, and safer for everyone using our services. You will be part of our European Operations team, which means you will be saving lives, keeping planes in the air, and delivering shipments faster than anyone else on the market. 

Primary responsibilities and tasks: 

• Provide world-class customer service
• Provide quick decisions and resolutions to issues that arise
• Ensure our KPIs are being met
• Collaborate with all team members to get shipments to point A to point B with the One Team mindset
• Strong sense of proper prioritization (What tasks takes priority over others, and for whom) 
• Properly documents issues to support corrective actions and team updates.
• Assist with the fundamental tasks of the operations department, such as processing transactions and managing daily logistics activities.
• Track the movement of goods and provide real-time shipment updates using various systems.
• Support the operations department by assisting with essential tasks, including transaction processing and daily logistics management.
• This role demands flexibility, as it may include irregular hours or overtime, particularly during peak times or when addressing critical issues

Skills & Experience & Characteristics (Who you are):

• At least 1-2+ years of experience in the international logistics environment, preferably in the freight forwarder/air/express/courier or same-day logistics; or related field.
• At least 2+ years of proven track record in a similar role in customer service/operations
• Demonstrated ability to rapidly move from one critical task to another and to shift roles when necessary
• Attention to detail: time-critical logistics is a game of centimeters. The right choice is not always clear and it is your job to find it, improve it and implement it
• Ability to make good judgments quickly
• A positive attitude: Your job is to make the impossible possible. Have fun doing it
• Strong ability to manage multiple tasks and maintain organized records.
• Fluent in speaking and writing English, any other language is a bonus.
• Knowledge of basic logistics principles, including Incoterms, supply chain fundamentals, and international trade, is a plus.
• Preferred location is Penang

Compensation and benefits:

• Salary range: RM 2,500 to RM 4,000
• Hours: Night shift
• Annual leave, medical leave, and public holidays in accordance with company policy
• Medical coverage
• Work-from-home arrangement

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Singapore.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

The role is to improve the performance and partner experience across entire partner lifetime journey from acquisition, onboarding, retention to nurturing.

Your EDGE Assignment/You Will

• Responsible for developing a solid and trusting relationship with IB and affiliate partners in the assigned market.
• Responsible for acquiring quality partner in the market and onboarding that partner smoothly to our partner management system.
• Responsible for complying partner tier policy whilst maintaining the partner acquisition performance.
• Single point of contact for all partner business.
• Handle complaints from partners in accordance with established internal policies and deliver compliance approved responses to partner when requested.
• Responsible for professional, sound, healthy communication, and relationship with partner.
• Responsible for improving partner business in terms of trading volume, net fee revenue and active number of customers under partner in the market.
• Responsible for proper partner business planning in quarterly basis and execute agreed strategy to grow market.
• Work closely with trade marketing, IB product manager and local conversion/retention team to drive partner business growth.
  
  

Are you the one?

• At least 3-5 years of experience managing partners/IBs/affiliates in similar industry.
• Must be able to speak in fluent Japanese and English.
• Knowledge about the Japanese market.
• Ability to adapt to a fast-paced, dynamic environment and handle multiple priorities simultaneously.
• Willing to relocate to Malaysia.
  
  

Axi's bag of delights

• 20 days annual leave per year.
• 5 paid study leave per year.
• 1 paid volunteer day leave per year.
• Health and Dental Insurance for self and option to include dependents.
• Extensive learning opportunities, such as professional training & certifications and soft skills development.

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Manager Interview (45 minutes)
• Final Interview (30 minutes)
  
  

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Technical Services Engineer, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.

Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live.

What You'll Do:

• Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends.
• Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance.
• Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support.
• Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
• Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment.
• Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders.
• Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams.
• Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization.

What You Bring:

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
• Strong understanding of the design, implementation, and support of client solutions on SaaS platforms.
• Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
• Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges.
• Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach.
• A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-hybrid_CapeTown

Job type: Full-Time (40 hours per week)
Location: Hybrid
Intended Start Date: ASAP
Location: Petaling Jaya, Malaysia

• First 6 months: Full-time on-site
• After 6 months: Hybrid work model

Pay:

• First 6 months: RM3,800.00
• After 6 months: RM4,000- RM10,000.00 per month (Depends on the number of classes you take and teaching performance)

Teaching hourly Rate：RM50-RM100
Schedule: 5 days a week

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Who We Are Looking For:

Think Academy U.S. is looking for Full Time Math Teacher to work with our students from Kindergarten to 8th grade. This role is designed for recent graduates / early-career professionals / experienced teachers who are passionate about online math education and aspire to become future leaders in the education industry. 

This role blends high-quality math instruction with strategic teaching management to drive student success and retention. You’ll teach engaging online math classes, support and mentor fellow educators, and lead initiatives to continuously improve teaching quality and the overall learning experience for students and families.

What You Will Do:

• Deliver online math classes weekly
• Actively engage and manage an online classroom of up to 18 students.
• Develop and reiterate classes that reflect teaching methods to maximize the students' learning outcomes
• Teach during required peak hours, including Saturday mornings and Sundays.
• Work with teaching management team to advance teaching-related services
• Communicate effectively with students and parents, offering timely and personalized weekly feedback.
• Commit to 40 hours per week (teaching part is primarily on weekends and weekday morning).

What You Will Gain:

• Structured Career Path in Math Teaching
• Junior Stage: On-site training, shadow teaching, mentorship, and structured feedback to help you succeed from Day 1.
• Mature Stage: Independent teaching with hybrid flexibility, plus opportunities to mentor new teachers.
• Expert Stage: Recognized for outstanding performance, with eligibility for fully remote teaching, leadership roles, and curriculum development opportunities.

• Professional Growth & International Exposure
• Clear advancement opportunities to become a lead teacher.
• Develop world-class math teaching skills through our structured training and continuous practice.
• Broaden your horizons with valuable international perspectives and cross-cultural teaching experience.
• Collaborate with colleagues from Think Academy’s global branches, gaining exposure to top-level math teaching practices and leadership.

How You Can Be Qualified:

• Bachelor’s degree or above (STEM or Education majors preferred, but all majors welcome).
• Fluent in English is a MUST, with outstanding verbal and written communication skills
• Candidate SPM Maths results has to be B or above is preferred
• Fast learner, eager to learn, and open to continuous professional growth
• Prior math teaching experiences is not required, but a plus
• A genuine passion for education, especially for math learning, and a desire to create a positive impact for students and families 
• Available to teach during weekday evenings and weekends
• Excellent communication and interpersonal skills

Compensation & Benefits:

• Competitive monthly salary
• First 6 months: RM 3,800.00
• After 6 months: RM 4,000- RM10,000.00 per month (Depends on the number of classes you take and teaching performance)
• Paid training and clear career advancement pathway
• Statutory Benefits covered: Employee Provident Fund (EPF), Social Security (SOCSO)
• Commercial medical insurance sponsored (effective after 6 months of employment)
• Commuter allowance of RM300/month for on-site work
• Annual, medical, and public holiday leave
• Holiday and year-end perks

Job type: Full-Time (40 hours per week)
Location: Hybrid
Intended Start Date: ASAP
Location: Petaling Jaya, Malaysia

• First 6 months: Full-time on-site
• After 6 months: Hybrid work model

Pay:

• First 6 months: RM3,800.00
• After 6 months: RM4,000- RM10,000.00 per month (Depends on the number of classes you take and teaching performance)

Teaching hourly Rate：RM50-RM100
Schedule: 5 days a week

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Who We Are Looking For:

Think Academy U.S. is looking for Full Time Math Teacher to work with our students from Kindergarten to 8th grade. This role is designed for recent graduates / early-career professionals / experienced teachers who are passionate about online math education and aspire to become future leaders in the education industry. 

This role blends high-quality math instruction with strategic teaching management to drive student success and retention. You’ll teach engaging online math classes, support and mentor fellow educators, and lead initiatives to continuously improve teaching quality and the overall learning experience for students and families.

What You Will Do:

• Deliver online math classes weekly
• Actively engage and manage an online classroom of up to 18 students.
• Develop and reiterate classes that reflect teaching methods to maximize the students' learning outcomes
• Teach during required peak hours, including Saturday mornings and Sundays.
• Work with teaching management team to advance teaching-related services
• Communicate effectively with students and parents, offering timely and personalized weekly feedback.
• Commit to 40 hours per week (teaching part is primarily on weekends and weekday morning).

What You Will Gain:

• Structured Career Path in Math Teaching
• Junior Stage: On-site training, shadow teaching, mentorship, and structured feedback to help you succeed from Day 1.
• Mature Stage: Independent teaching with hybrid flexibility, plus opportunities to mentor new teachers.
• Expert Stage: Recognized for outstanding performance, with eligibility for fully remote teaching, leadership roles, and curriculum development opportunities.

• Professional Growth & International Exposure
• Clear advancement opportunities to become a lead teacher.
• Develop world-class math teaching skills through our structured training and continuous practice.
• Broaden your horizons with valuable international perspectives and cross-cultural teaching experience.
• Collaborate with colleagues from Think Academy’s global branches, gaining exposure to top-level math teaching practices and leadership.

How You Can Be Qualified:

• Bachelor’s degree or above (STEM or Education majors preferred, but all majors welcome).
• Fluent in English is a MUST, with outstanding verbal and written communication skills
• Candidate SPM Maths results has to be B or above is preferred
• Fast learner, eager to learn, and open to continuous professional growth
• Prior math teaching experiences is not required, but a plus
• A genuine passion for education, especially for math learning, and a desire to create a positive impact for students and families 
• Available to teach during weekday evenings and weekends
• Excellent communication and interpersonal skills

Compensation & Benefits:

• Competitive monthly salary
• First 6 months: RM 3,800.00
• After 6 months: RM 4,000- RM10,000.00 per month (Depends on the number of classes you take and teaching performance)
• Paid training and clear career advancement pathway
• Statutory Benefits covered: Employee Provident Fund (EPF), Social Security (SOCSO)
• Commercial medical insurance sponsored (effective after 6 months of employment)
• Commuter allowance of RM300/month for on-site work
• Annual, medical, and public holiday leave
• Holiday and year-end perks

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact 

The Senior Director, People is responsible for leading and optimizing all HR functions across the organization. The role serves as a strategic advisor and operational leader, driving excellence in HR service delivery and enhancing employee experience.

Strategic HR Leadership:

• Develop and implement People strategies aligned with the WPP Media’s business objectives and goals.
• Provide strategic guidance on talent acquisition, development and retention.

Talent Management:

• Lead talent acquisition efforts by developing recruitment strategies, leading the hiring process, and ensuring the organization attracts and retains top talent.
• Oversee performance management processes, including goal setting, performance reviews, and career development.

Employee Relations:

• Foster a positive work environment and manage employee relations issues effectively.
• Handle employee grievances, conflicts, and disciplinary matters in accordance with company policies and legal requirements.

Organizational Development:

• Drive initiatives to enhance organizational effectiveness, employee engagement, and workplace culture.
• Implement programs to promote diversity, equity, and inclusion within the organization.

Compensation and Benefits:

• Support the development of and administer competitive compensation and benefits programs to attract, motivate, and retain employees.
• Ensure compliance with relevant laws and regulations governing compensation and benefits.

Learning and Development:

• Oversee the design and delivery of learning and development programs to enhance employee skills, knowledge, and performance.
• Identify training needs and opportunities for professional growth for talent across all levels of experience.
• Manage the early talent learning and development program (Media Masters).

HR Operations Leadership:

• Develop and implement HR operations strategies, policies, and procedures to streamline processes and improve efficiency.
• Ensure compliance with applicable labor laws, regulations, and internal policies.
• Oversee payroll, benefits administration, HRIS and leave management and compliance audits.

Change Management:

• Lead People initiatives related to organizational change and restructuring, mergers, or acquisitions.
• Support employees through transitions and manage change effectively.

Executive Leadership:

• Serve as a strategic partner to senior leadership, providing insights and recommendations on people-related matters.
• Collaborate with other functional leaders to achieve organizational objectives.

Employee Advocacy:

• Act as an advocate for employees, representing their interests and concerns to senior management.
• Ensure fair treatment and opportunities for all employees.

Skills and Experience 

• Degree qualified in Human Resources from a reputable educational institution.
• 12+ years of generalist HR experience with strong focus on HR business partnering and operations.
• Proven track record in HR leadership, with a focus on rebuilding functions and managing day-to-day operations.
• Strong project management skills with a knack for driving change and process improvement.
• In-depth knowledge of market’s employment laws and government directives.
• Excellent communication, influencing, and coaching abilities.
• Proficiency in data analytics and reporting for informed decision-making.
• Resilience and adaptability to thrive in a fast-paced, matrixed environment.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

Are you a savvy Talent Acquisition enthusiast? If so, we're looking for someone like you to join our Human Resources team as a Talent Acquisition Specialist. This role is a unique blend of excitement and responsibility, where you'll have the chance to make a significant impact on our talent journey and overall workplace vibe.

Your EDGE assignment/You will:

• Develop and execute creative sourcing strategies to connect with top talent.
• Cultivate and maintain a robust talent pipeline for current and future hiring needs.
• Conduct comprehensive candidate assessments, interviews, and reference checks.
• Proactively build and nurture relationships with potential candidates for future opportunities.
• Build and maintain strong, collaborative relationships with stakeholders to ensure a smooth recruitment process.
• Offer guidance and support to hiring managers throughout the recruitment lifecycle.
• Assist in resolving employee relations matters by providing guidance and support.
• Support in the development and implementation of HR policies and procedures.
• Stay informed about HR laws and regulations to ensure compliance.

Are you the one?

• Proven experience in talent acquisition, ideally in a generalist role.
• Strong knowledge of local HR laws and regulations.
• Ability to thrive in a fast-paced environment with competing priorities.
• Proficient in MS Office (Excel) and familiarity with HRIS/ATS systems (Greenhouse).
• Excellent communication and interpersonal skills.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.
• Health Insurance.

Axi's interview journey

• Hiring Manager Interview (60 minutes)
• Team Interview (60-90 minutes)
• Final Interview (45 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

We are looking for a Full Stack Developer with 5 years or more experience who is skilled in data, SQL, 3rd party API integrations, and overall systems thinking. This role will be responsible for working in the Palantir development system to build out business processes and tools for internal users. The ideal candidate will have experience in building and scaling backend systems, working with databases, and some experience making front–end applications. Additionally, experience with financial reporting or accounting data is a major plus.

Key Responsibilities:

• Design, build, and maintain efficient, reusable, and reliable Palantir databases, functions, and applications.
• Manage and optimize the Palantir integrations to ensure data synchronization and security.
• Collaborate with stakeholders to meet project goals, both within the development team and within the company.
• Troubleshoot and debug complex technical issues to maintain high-quality business operations.
• Document processes and workflows to support future development and scalability.
• Work with end users to ensure adoption and continuous improvement.

Qualifications:

• 5 years or more of backend development experience.
• Proficient in TypeScript and Python
• Familiarity with database systems and data modeling (SQL, etc.).
• Experience integrating backend systems with third-party platforms (Palantir preferred).
• Understanding of RESTful APIs and microservices architecture.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Excellent communication and teamwork skills.
• Excellent English speaking and writing skills.

Compensation:

• Salary Range: MYR108,000 - 144,000 per annum (commensurate with experience)

Nice to Have:

• Experience with Accounting data or software, understanding of accounting principles and terminology
• Experience generating Financial reports in an analytical capacity
• Experience with implementation of an ERP system, especially Sage Intacct
• Experience with Spark and/or Pandas python libraries
• Experience with cloud platforms (Supabase, Azure, Google Cloud).
• Experience with frontend technologies (React).
• Familiarity with pickleball and a passion for sports technology.

Why Join Selkirk Sport?

• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.
• Competitive salary, benefits, and opportunities for growth.

Our client is an innovative decentralized exchange (DEX) dedicated to bridging the gap between centralized and decentralized trading. By combining institutional-grade systems with the security of on-chain operations, they provide a safe, simple, and scalable platform. They are seeking a proactive Talent Acquisition Specialist to spearhead recruitment efforts and support the broader HR ecosystem during a period of rapid growth.

Key Responsibilities

• Full-Cycle Recruitment: Manage the end-to-end talent acquisition process, from sourcing and screening to offer negotiation and onboarding.

• Strategic Sourcing: Identify and attract top-tier talent within the Web3, Crypto, and FinTech sectors using innovative sourcing strategies and platforms.

• HR Operations Support: Partner with leadership to assist in HR functions including performance management, compensation and benefits (C&B), and learning and development.

• Culture & Engagement: Develop and implement initiatives that foster a high-performance, inclusive, and positive remote-first work culture.

• Policy Development: Establish and refine HR policies and procedures to ensure scalability and alignment with the company’s mission.

• Compliance: Maintain a deep understanding of regional labor laws and employment practices to ensure organizational compliance across global markets.

Key Requirements

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Experience: Minimum of 5 years of professional HR or Recruitment experience, ideally within the Crypto, Blockchain, or FinTech industries.

• Regional Exposure: Proven experience managing recruitment or HR operations across multiple markets (e.g., Hong Kong, Singapore, or global remote hubs) is highly advantageous.

• Technical Savvy: Strong understanding of the decentralized exchange landscape and the unique talent needs of a decentralized organization.

• Soft Skills: Exceptional interpersonal and communication skills, with a demonstrated ability to influence stakeholders and build rapport in a fast-paced environment.

• Language: Professional fluency in English is essential.

Customer Support L2: English

Remote

About the Role

Join a dynamic project  supporting cutting-edge AI-driven technology in the financial services industry. As the Customer Support L2, you will oversee Customer Support Agents helping clients manage and optimize their retirement plans. You’ll be responsible for ensuring operational excellence, maintaining service quality, and training the team to deliver exceptional customer experiences.

Job Overview

We are seeking a highly motivated and experienced Customer Support L2, fluent in English. This role involves both hands-on support and project oversight responsibilities. You will provide guidance to customer assistance agents via phone, email, and live chat — with a focus on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting.

The ideal candidate has prior experience leading in a contact center or customer service environment, with a strong focus on quality management and continuous improvement.

Key Responsibilities

Team Leadership

• Provide project requirements and guidelines to Customer Support Agents, fostering a culture of accountability and high performance.
• Monitor daily operations to ensure adherence to SLAs, quality standards, and productivity goals.
• Conduct regular quality reviews and feedback sessions to support enhanced support services.

Quality and Process Management

• Review interactions (calls, emails, chats) to assess and improve quality and consistency of customer service.
• Identify process inefficiencies and advise stakeholders to drive improvements.
• Ensure accurate documentation and escalation of complex issues.

Customer Support

• Provide advanced-level support and handle escalations from other Agents.

• Deliver accurate and timely guidance to customers on retirement plan offerings (401k, IRA, Profit Sharing Plans).
• Collaborate closely with client teams to resolve high-priority or technical cases.

Systems and Reporting

• Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management.
• Generate and analyze reports on team performance and customer satisfaction metrics.

Qualifications

Required:

• Proven experience in a lead role within a customer support or contact center environment.
• Strong background in customer service, ideally in technical support or financial services.
• Excellent leadership, communication, and interpersonal skills.
• Fluency in English with excellent verbal and written communication skills.
• Strong problem-solving and organizational skills in a fast-paced, remote environment.
• Familiarity with Zendesk, Aircall, or similar CRM/support platforms.
• High attention to detail and commitment to quality service delivery.
• Must pass a background check.

Preferred:

• Experience with retirement plans (401k, IRA, Profit Sharing Plans).

Hours

• 40–50 hours per week
• 8am–8pm US-ET

Compensation

• Type: Hourly

• Rate: $8–$11/hour

 Retirement Plan Administration Associate

Who are we looking for?

The Retirement Plan Administration (RPA) team is responsible for the compliance testing, government reporting, plan terminations, and retirement plan compliance for our client’s bundled clients.

 This team is the go-to subject matter experts on qualified retirement plan rules and operations - often operating as an internal consulting group, defining and guiding retirement plan specific strategic, operational and product improvements across the company. The team ensures cross-functional alignment in iterating and executing the annual retirement plan administration process, overseeing the retirement plan compliance of our client’s clients and driving product improvements. 

The RPA team is seeking an experienced retirement plan administrator to join this dynamic and agile team to handle the plan terminations. The ideal candidate is a motivated individual who can manage their own block of responsibilities, confidently answer retirement plan questions and collaborate with the team to improve workstreams.

What will you be doing?

• Year end testing for DC plans & 5500s for terminating DC plans (EZ, SF and large)
• Drafting termination resolutions 
• Communicate with clients throughout the termination process

Requirements

• Minimum of 2 years of retirement plan administration experience 
• Ideally has worked on plan terminations and/or plan documents
• Excellent written & oral communication skills
• Meticulous attention to detail & organization
• Passion for helping people
• Proficient in Microsoft Office Suite & G suite
• Proven ability to think analytically & operate independently within set deadlines
• Team player 
• Shows ownership and initiative in all aspects of work
• QKA certifications

Shift: 9am - 6pm ET

Compensation: $6 Hourly

Employment type: Contract
Workplace type: Remote
Seniority level: Entry Level

Who Are We Looking For?

We’re looking for a dedicated specialist to assist our Operations team to manage plan document drafting, amendments, restatements, and plan setup. Prior experience supporting plan design and plan document services for 401(k) and 403(b) plans is helpful, but not required.

What Will You Be Doing?

Our mission is to empower retirement savings includes bundled plan services and oversight. As a Specialist on the Plan Documents Team, you will work closely with our Onboarding, Retirement Plan Administration, Client Success, and Employer Services Teams to assist with Plan Design review, drafting plan documents, and plan set up while consulting with teams on their operational considerations.

 Day-to-Day, You May Also Be Expected To:

• Provide Documents Compliance Team support - prepare plan documents including: discretionary and interim amendments, restatements, participant notices, and related disclosures

• Project management support - assist with  processes for novel and recurring large-scale document projects; and assure successful, timely completion of each

• Support Team members by performing duties as assigned including support with process reviews, research, and documentation related to plan documents, operational corrections, audit support

Requirements

• Keen attention to detail and deadlines
• You thrive in a fast-paced environment and have the ability to quickly learn new processes, contribute ideas, and iterate on solutions as needed
• Strong, demonstrated commitment to proactively managing workload while adhering to IRS/DOL deadlines
• Positive, collaborative, and proactive attitude
• Proficiency with Excel and Microsoft Office suite; Google Workspace; cloud-based client portals and internal network drives

Hours:

45-50 hours per week

9-6pm US-ET

Must be able to work US-East Coast/New York Time Zone

Compensation

• Type: Hourly
• Rate: $6/hour

Employment type: Contract
Workplace type: Remote

Customer Support Agent

About the Role
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

Job Overview
We are looking for a, customer-oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory.

Key Responsibilities

• Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers.
• Assist with account activation, integration troubleshooting, and product-related inquiries.
• Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).
• Troubleshoot technical issues and escalate complex cases as needed.
• Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
• Collaborate with internal teams to escalate issues efficiently and improve customer service.

Qualifications:

• • High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
  • Fluent in English, with strong verbal and written communication skills.
  • Previous customer service experience, ideally within technical support or financial services.
  • Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
  • Proficiency in Zendesk and Aircall is preferred.
  • Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
  • High attention to detail and ability to work both independently and as part of a remote team.
  • Must pass a background check.

Hours:

45-50 hours per week

9-6pm US-ET

Must be able to work US-East Coast/New York Time Zone

Compensation

• Type: Hourly
• Rate: $5/hour

Employment type: Contract
Workplace type: Remote
Seniority level: Entry Level

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

The role works within Retail Services, focused on driving growth in assigned markets by acquiring new clients and retaining existing ones.

Your EDGE Assignment/You Will

• Responsible for conversion performance.
• Responsible for end-to-end client’s conversion experience to increase NTC conversion rate.
• Responsible for proactively touching all leads as early as possible and for improving engagement rate. 
• Responsible for high quality conversion that organically extends to 2nd deposit and quality trading.
• Handle client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested. 
• Solve customer’s various challenges for the first-time trade, including, not limit to, registration, verification, deposit, and terminal usage.
• Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience.
• Responsible for retention and churn performance.
• Responsible for end-to-end client’s retention experience to decrease churn rate and to increase lifetime value.
• Responsible for proactively touching all customer segmentations in strategic way to maximise entire customer portfolio – Productivity management.
• Responsible for increasing customer lifetime value by providing most adequate offer to customers – Nurturing.
• Responsible for reactivating the dormant customers in the market.
• Actively working with marketing department to develop effective marketing campaign to decrease churn rate and to increase customer lifetime value.
• Understand entire customer lifetime journey and partner lifetime journey.
• Work closely with other teams in commercial to provide coherent customer experience across customer’s lifetime journey.
• Adhere compliance and risk guidelines while making sure excellent customer experience.
• Proficiency in written and spoken Thai, as well as in the primary language(s) of the market assigned to support, to ensure effective communication with customers and stakeholders.
• Undertake any other tasks or responsibilities assigned in support of business needs

Are you the one?

• Native Thai speaker with strong English communication skills
• Proven experience in cold calling, outbound sales, or telesales (B2C experience preferred)
• Working knowledge of financial markets and trading, or a strong passion to build a career in FX, CFD, and crypto trading
• Ability to work effectively both independently and as part of a diverse, global team

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance
• Quarterly allowance benefit giving flexibility to choose how to support your health and lifestyle

Axi's interview journey

• First round of Interview with Talent Acquisition team (45 minutes).
• Second round of Interview with Hiring Manager (1 hour).

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

LOGISTICS & INFORMATION

Location: Tilting Futures is seeking a Program Manager for Take Action Lab: Environment & Sustainability in Penang, Malaysia. For this role, we are only accepting applicants with significant lived experience and legal authorization to live and work in Malaysia. 

Start date: The ideal start date is 1 May, 2026.

Compensation: The compensation for this contract role is RM9,000-RM13,000 per month. This range reflects the full compensation, as contractors are responsible for managing their own taxes, benefits, and other related expenses. We value transparency and are happy to discuss further details with candidates during the application process. 

Application process: This is an outline of our typical hiring process. Depending on the needs of the role, the individual stages may change. Only qualified applicants will be advanced at each stage.

1. Submit an application: it will be reviewed by real humans, not bots! 
2. Screening interview: a quick “get to know you” call
3. Candidate exercise: a chance for us to learn more about you and for you to understand some of the expectations of the role
4. Hiring manager interview: you’ll chat about your exercise and meet this role’s supervisor.
5. Senior Leadership Interview: we are a small organization and our leadership is deeply invested in making sure we hire the right folks for each role.

We highly recommend reviewing our careers page for the most detailed information on our hiring process & philosophy, and to learn more about what it’s like to work at Tilting Futures.

FREQUENTLY ASKED QUESTIONS

Will you sponsor a Malaysian work visa application?

We are unable to sponsor a Malaysian visa application. All applicants must already be legally able to live and work full-time in Penang, Malaysia.

Will I have to travel to the United States in this role?

You may be asked to travel to the United States 1 time per year, for 1-2 weeks per visit, to attend staff-specific retreats or training seminars. In these cases, we will support your application for an American B-type visitor visa should you not have one already.

Do you have an office in Penang?

Yes, our office is located in Gelugor. 

ABOUT THIS ROLE

As Program Manager, you’ll be the on-the-ground leader guiding students through a transformative, real-world learning experience while cultivating the local partnerships that make it possible. We are looking for a strategic thinker who is able to center the student experience, develop effective systems, and nurture relationships with our partners and stakeholders. If you’re energized by empowering young people, building community, and driving impact at the intersection of education and social change, this role is your chance to make a lasting mark.

The Program Manager reports directly to David Arenas, Director of Global Programs. The other primary stakeholders for this role are Jennifer Lofing Boyle (VP, Programs), Marc Seidel (Senior Manager, Risk Management), and Rebecca Warren (Senior Manager, Teaching, Learning, & Enrollment). Get to know them here.

YOUR OPPORTUNITY FOR IMPACT

Oversee and lead Take Action Lab’s (TAL) experiential learning: Design, facilitate, and manage powerful learning experiences by developing experiential learning activities in line with TAL’s curriculum. 

• Lead trainings, orientations, and learning and reflection activities with students.
• Provide mentorship and coaching to students through their experience. Identify the learning moments of their experience and support their personal development. 
• Identify learning opportunities and develop relationships with local leaders/communities in Penang that support TAL’s learning outcomes and add value to students’ immersion in Penang.
• Manage TAL’s in-country budget.

Manage partnerships: As Tilting Futures’s lead in Malaysia, proactively develop relationships and maintain close contact and communication with local partners.   

• Ensure smooth program planning and implementation with partners by fostering collaboration, providing support, and proactively addressing any challenges.
• Proactively cultivate relationships with partners who can help us achieve our program goals in Malaysia.
• Escalate administrative and/or operational issues impacting the long-term sustainability of the program.

Oversee students’ program preparation: In collaboration with your team, develop, implement and maintain student onboarding systems that ensure:

• Students are prepared for their time in Malaysia, through information sessions, written documentation, and timely responses to student and family inquiries.
• Visas, travel plans, and other important information are properly tracked.
• Proactive corrective action is taken with students who are not on track to participate in the program. 
• Local partners receive timely information to allocate students’ apprenticeships and housing.

Lead Incident Management & Emergency Response: In collaboration with your team and specialized partners, support students’ socio-emotional health and learning, and provide effective response to health and safety incidents and emergencies. 

• Deliver training to students in risk mitigation, and health and safety protocols, with support from the Global team. 
• Lead the team managing health & safety incidents, coordinating with partners, team, and global staff in decision making, response and reporting, and leading response in escalated incidents.
• Provide student emotional support during any hospitalization or other major incidents.
• When on emergency duty, be available and remain within cell service at all times.
• Directly communicate with students’ families during escalated incidents, in coordination with the Global Programs Team.

Manage a high performing team: Build and lead a high-performing team passionately committed to empowering youth and driving impactful programs. 

• Hire, train, and retain a diverse, high-performing team.
• Supervise and develop staff and contractors through 1:1s, coaching, feedback, and evaluation.
• Foster a positive, Tilting Futures values-aligned team culture and ensure the Malaysia-based team is well integrated into the global organization.
• Guide the team to deliver high-quality, consistent program implementation.
• Support ongoing professional development for all team members.

WHO WILL THRIVE IN THIS ROLE

We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

• Strategic Thinker: Understands the broader context to design meaningful experiential learning opportunities that integrate curriculum with local immersion.
• Decisive Leader: Acts with confidence and agility to address program needs and make timely decisions on the ground.
• Sound Judgment: Evaluates complex situations to form well-informed decisions that prioritize student well-being and program success.
• Clear Communicator: Articulates ideas effectively through both spoken and written communication, ensuring alignment among global, local, and student stakeholders.
• Team Player: Collaborates seamlessly with in-person and remote teams to achieve shared goals and deliver exceptional programming.
• Mentor and Coach: Develops and supports team members to enhance their skills and performance through feedback and guidance.
• Empathetic Connector: Builds trust and rapport by understanding and responding to the needs and emotions of students, partners, and team members.
• Student-Centered: Prioritizes and proactively addresses the needs, safety, and well-being of students throughout their immersive experience.
• Resourceful Problem-Solver: Identifies creative solutions to overcome challenges and optimize program delivery in a dynamic environment.
• Self-Driven Professional: Demonstrates initiative and perseverance to ensure program excellence and sustained impact.

The following are required:

• 5+ years of experience facilitating outdoor education, experiential learning and/or youth development programs for youth ages 17-25. 
• Experience managing and developing staff from different backgrounds. 
• Experience developing and delivering participatory training sessions and thematic seminars for different audiences e.g. youth, community stakeholders, non-profit organizations.
• Experience cultivating and managing program partnerships.
• Undergraduate degree (Bachelors or similar) in Education, Cultural Anthropology, Social Work, International Development, or other relevant field.
• Legally able to live and work in Malaysia full time.
• Familiarity with Malaysia’s social impact sector.
• Spoken and written fluency in English.
• All routine immunizations and vaccinations, including COVID-19, must be complete and up to date according to WHO guidelines.

Bonus points if have/are:

• Experience managing health and safety protocols
• Basic first aid training
• Bilingual or multilingual familiarity with any of the following languages: Malay, Mandarin and/or Tamil

YOUR LEGACY

As Program Manager, you will help equip young people from around the world to tackle global issues through a one-of-a-kind hybrid immersive experiential learning program in Penang. By fostering strong partnerships and delivering a transformative student experience, you will play a key role in shaping the program’s success and impact.

A DAY IN THE LIFE

Day-to-day activities will depend on the stage in the program cycle: planning season & immersion experience.

Planning season: daily activities during this stage include identifying and developing in-person learning activities that support the curriculum competencies and learning outcomes; prepare and roll out training for local partners; prepare orientation materials and resources for students’ onboarding to the program; provide feedback & input for future iterations of the program. In addition, this stage includes monitoring and tracking students’ pre-departure tasks (e.g. visa applications, travel plans, health and safety forms, housing & apprenticeship allocations). 

Immersion experience: this is the most dynamic stage of the cycle while students are immersed in Penang. Day-to-day activities will include: managing communications with the local operational partner; leading reflection/learning activities for students; supporting and managing health and safety incidents; planning and executing activities that build community and a sense of belonging to Tilting Futures.

Position: Program Coordinator, Take Action Lab: Environment & Sustainability

Location: Tilting Futures is seeking a Program Coordinator for Take Action Lab: Environment & Sustainability in Penang, Malaysia. For this role, we are only accepting applicants with significant lived experience and legal authorization to live and work in Malaysia.

Start Date: The ideal start date is 15 May, 2026

Compensation: The compensation for this contract role is RM5000-7750 per month. This range reflects the full compensation, as contractors are responsible for managing their own taxes, benefits, and other related expenses. We value transparency and are happy to discuss further details with candidates during the application process.

Application process: This is an outline of our typical hiring process. Depending on the needs of the role, the individual stages may change. Only qualified applicants will be advanced at each stage.

1. Submit an application: it will be reviewed by real humans, not bots! 
2. Screening interview: a quick “get to know you” call
3. Candidate exercise: a chance for us to learn more about you and for you to understand some of the expectations of the role
4. Hiring manager interview: you’ll chat about your exercise and meet this role’s supervisor.
5. VP, Programs Interview: we are a small organization and our leadership is deeply invested in making sure we hire the right folks for each role.

We highly recommend reviewing our careers page for the most detailed information on our hiring process & philosophy, and to learn more about what it’s like to work at Tilting Futures.

FREQUENTLY ASKED QUESTIONS

Will you sponsor a Malaysian work visa application?

We are unable to sponsor a Malaysian visa application. All applicants must already be legally able to live and work full-time in Penang, Malaysia.

Will I have to travel to the United States in this role?

You may be asked to travel to the United States 1 time per year, for 1-2 weeks per visit, to attend staff-specific retreats or training seminars. In these cases, we will support your application for an American B-type visitor visa should you not have one already.

Do you have an office in Penang?

Yes, our office is located in Gelugor.

ABOUT THIS ROLE

As part of the team in Penang, the Program Coordinator helps bring to life the Take Action Lab program for our students. They will play a key role in creating a positive student experience by facilitating curricular and extracurricular activities, supporting student wellbeing and learning, and leading administrative tasks for student onboarding, program management and record keeping. A mostly student-facing position, the Program Coordinator will play a central role in creating a unique, cultural immersion experience for our students. 

We are looking for someone who is energized and enthusiastic about youth leadership development, builds relationships, and can navigate dynamic, new environments.

This role reports to the Take Action Lab Program Manager, Malaysia and works closely with the Program Operations Coordinator, and two other Program Coordinators in the Take Action Lab team. They must be based in Penang, Malaysia.

YOUR OPPORTUNITY FOR IMPACT

Co-create the Take Action Lab experience: Design and facilitate a unique immersion experience anchored in our principles of experiential learning

• Support the design of transformative experiential learning activities in line with TAL’s theme and curriculum goals
• Participate in building TAL’s training modules & ensure students’ adoption
• Guide and facilitate group learning activities around the Penang area 
• Prepare and execute an orientation and re-entry program for participants
• Prepare and maintain orientation and onboarding materials

Support the wellbeing and development of inspiring young leaders: Work directly with the students to guide and facilitate their immersion learning experience in Penang

• Support community engagement strategy and activities during the virtual and immersive segments of the program; Foster a safe and productive learning environment; Guide the cohort community-building experience 
• Act as a mentor and cultural broker for the students during the pre-departure and immersion experience; maintain regular check-ins with a sub-cohort of students
• Support students’ wellbeing as part of the team responding to behavioral, health, and safety incidents
• Monitor student engagement and surface issues for problem-solving

Build local partnerships: Develop good working relationships with program partners

• Liaise with local partners to ensure logistics run smoothly
• Support the delivery of partner training, monitoring and evaluation
• Identify and liaise with local partners and activities that can contribute to students’ learning objectives
• Facilitate program closing events with local partners; Celebrate and acknowledge partner contributions to the program and the students’ experience

Keep program stakeholders organized and informed: Support administrative tasks for student onboarding and offboarding and regular reporting

• Act as students’ first point of contact and support during their pre-departure preparation and throughout their immersion; Support student and family communications strategy throughout the program, including but not limited to responding to inquiries, drafting and editing resources, managing online community engagement platforms 
• Support the maintenance of systems for organizing local activities and students’ information
• Analyze data to track depth of student engagement, spot patterns, and surface learnings
• Manage materials and logistics for program events, in collaboration with the team and local partners

WHO WILL THRIVE IN THIS ROLE

We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

• Connected to our mission: Something in your own life experience drives your passion for Tilting Futures’ mission and vision.
• Information seeker: You investigate thoroughly to get relevant information.
• Detail oriented: You show rigorous and meticulous attention to detail.
• Empathetic: You identify with the feelings, ideas and attitudes of others.
• Personable: You have a friendly, approachable and outgoing style.
• Adaptable: You adjust easily to new or changing circumstances.
• Team Player: You work well within diverse groups to achieve common goals.  
• Student-Oriented: You are attentive and responsive to student needs.
• Initiative: You act proactively to achieve results.
• Resourceful: You find alternative solutions to overcome problems or limitations.

The following skills are required:

• Experience facilitating and designing learning experiences for youth (aged 17-21)
• Experience facilitating one-on-one and group reflection and discussion with youth in support of learning and development objectives
• Experience working or living with people from different cultural backgrounds
• Familiar with Penang’s social impact and environment sector
• Legally able to live and work in Malaysia full time
• Comfortable using and learning new technology; Enjoy finding new ways to use technology for greater impact
• Effective communicator: written, verbal and Google slide presentations
• All routine immunizations and vaccinations, including COVID-19, must be complete and up to date according to WHO guidelines

Bonus points if have/are:

• Basic First Aid Training
• Proficiency with Airtable, Slate, MS Office, Google Suite
• Bilingual or multilingual familiarity with any of the languages spoken by Penang’s diverse cultural communities
• A US Visa (for occasional travel to the USA)

YOUR LEGACY

Bring your youth development experience and knowledge of Penang and Malaysia to make your mark on a one-of-a-kind youth learning program for a global cohort of curious and inspired students. 

DAY IN THE LIFE

Day-to-day activities will depend on the stage in the program cycle: planning season & immersion experience.

Planning season: This stage includes monitoring and tracking students’ pre-departure tasks (e.g. visa applications, travel plans, health and safety forms, housing & apprenticeship placements). In addition, you will support the development of in-person learning activities that support the curriculum competencies and learning outcomes; deliver training for local partners; prepare orientation materials and resources for students’ onboarding to the program. 

Immersion experience: this is the most dynamic stage of the cycle consisting of a 12-week student immersion in Penang. Day-to-day activities will include: liaising with the local operational partner to organize logistical support; leading reflection/learning activities for students; supporting health, safety and behavioral incidents; planning and executing activities that build community and a sense of belonging to Tilting Futures.