The Design Engineer will play a critical role in ensuring the mechanical, plumbing, and sanitary systems are designed efficiently, compliant with standards, and coordinated across multiple disciplines in mission-critical / large MEP projects. The ideal candidate is hands-on, technically strong, and collaborative, with experience in data centre or high-availability projects, capable of supporting both design and operational readiness for projects in the APAC region.

1. Job Purpose

The Mechanical Design Engineer, APAC will be responsible for the design, review, and coordination of mechanical, plumbing, and sanitary systems for data centres. The role ensures that all designs meet engineering standards, client requirements, regulatory codes, and operational reliability.

The incumbent will work closely with project managers, operations, and construction teams to support engineering excellence, constructability, and commissioning readiness, while ensuring integration with other disciplines and critical systems.

2. Key Roles & Responsibilities

Design & Technical Responsibilities

• Prepare detailed design drawings, specifications, and calculations for (HVAC, chillers, CRAH/CRAC/FWU, pumps, fire protection, plumbing, sanitary).
• Perform load calculations, ductwork/piping sizing, and system simulations for efficiency and reliability.
• Ensure design compliance with local codes international standards (Uptime Tier, TIA, NFPA, IEC etc), and client requirements.
• Collaborate with civil and structural engineers to ensure integrated designs.
• Support selection of mechanical equipment and system components based on design, budget, and operational requirements.

Coordination & Collaboration

• Coordinate design efforts with project managers, contractors, vendors, and consultants to ensure alignment with project objectives.
• Conduct design review meetings, page turn and resolve technical conflicts between disciplines.
• Provide technical guidance to junior engineers and support cross-disciplinary integration.

Quality, Compliance & Documentation

• Prepare and maintain engineering documentation including design reports, design calculations, MEP schematics, and as-built drawings.
• Conduct site work inspection on design deliverables to ensure accuracy and adherence to standards.
• Support compliance audits and design verification reviews.

Support Construction & Commissioning

• Provide design support during construction, installation, and commissioning phases.
• Assist, support in Testing & Commissioning (T&C), including troubleshooting of MEP&S systems.
• Ensure seamless handover of engineering documentation to operations and maintenance teams.

1. Core Job Functions & Competencies

1. Requirements

Education & Certifications:

• Bachelor’s Degree in Mechanical, Building Services Engineering.
• Professional certifications such as PMP, ATD, IPM, or other relevant MEP design certifications are advantageous.

Experience:

• Minimum 6–10 years in MEP&S design for data centres, or high-technology projects.
• Hands-on experience with HVAC, chillers, CRAH/CRAC/FWU, fire protection, plumbing, and sanitary systems.
• Knowledge of Uptime Tier/TIA standards, NFPA, IEC, ANSI/TIA, ISO, and local codes.
• Experience coordinating with contractors, consultants, and clients during design and construction.

Technical Skills:

• Proficiency in AutoCAD, Revit MEP, BIM, and other design tools.
• Ability to conduct system load calculations, energy simulations, and performance analyses.
• Familiarity with BMS, SCADA, and monitoring systems

Soft Skills & Leadership:

• Strong communication, collaboration, and problem-solving skills.
• Ability to manage multiple design tasks across projects simultaneously.
• Detail-oriented with strong organizational skills.
• Fluency in English; Bahasa Indonesia preferred.

1. Key Competencies

• Design Excellence: Develop accurate, efficient, and code-compliant MEP&S designs.
• Project Coordination: Collaborate effectively across disciplines to ensure integrated engineering solutions.
• Technical Judgement: Assess design options and make informed engineering decisions.
• Compliance: Ensure designs meet regulatory, safety, and corporate standards.
• Construction Support: Translate design intent into buildable solutions; support testing and commissioning.
• Documentation & Reporting: Maintain comprehensive and accurate technical records.

1. Employment Terms

• Work Location: Cyberjaya, West Malaysia (primary), with travel (20-40%) to vendors/factories/sites where applicable.
• Work Schedule: Monday–Friday, with site supervision & inspection, site testing and commissioning support.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Technical Services Engineer, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.

Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live.

What You'll Do:

• Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends.
• Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance.
• Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support.
• Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
• Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment.
• Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders.
• Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams.
• Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization.

What You Bring:

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
• Strong understanding of the design, implementation, and support of client solutions on SaaS platforms.
• Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
• Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges.
• Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach.
• A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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