At MongoDB, our Business Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. Sales Development Representatives are responsible for identifying and qualifying new opportunities for our sales organization.

We view our Business Development program as the best way to turbocharge a long and successful career in sales and view our Sales Development Representatives (SDRs) as the next wave of Account Executives at MongoDB.

The Opportunity

Being a SDR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our SDRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here.

Our SDRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to execute on good discovery and qualification. 

This role is a hybrid working model in our Kuala Lumpur office long-term.

Day to Day

• Identify high-potential businesses that would be a good fit to work with MongoDB across your region
• Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call
• Develop strong sales and product knowledge
• Interact with IT and business decision makers via telephone and email
• Update lead and prospect activity in Salesforce to ensure effective lead management
• Set qualified introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

What You Will Bring to the Table

• A self-starter with a track record of hitting and exceeding goals
• Outstanding communication skills
• Time management skills and ability to work either independently or through coaching
• Desire to work in a fast-paced and high growth environment
• Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly

Things We Love

• Strong and progressive academic background
• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

Why You Should Apply

• Great Earning Potential
• Welcoming and inclusive workplace Meet MongoDB’s Employee Affinity Groups!
• Continuous career development
• Sales training in MEDDIC and Command of the Message
• Benefits include:
• Sales Bootcamp
• Internal mentor and buddy program cross-departmentally

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426203

The Account Executive will drive new business growth by independently sourcing, managing, and closing high-value strategic opportunities in the Employer of Record (EOR) space, with a consistent focus on winning deals and expanding market presence. 

Key Attributes

• EOR Experience
  Deep understanding of the EOR landscape, global employment compliance, cross-border hiring, onboarding, and workforce solutions. Has previously sold EOR solutions or worked in a provider, demonstrating an ability to speak credibly to HR, legal, and finance stakeholders.
• Hunter Mentality
  Self-motivated and tenacious; thrives in outbound-focused environments. Actively sources new leads via cold outreach, networking, social selling, and strategic prospecting. Builds a strong personal pipeline without reliance on inbound marketing.
• Proven Closer
  Exceptional track record of closing complex, high-value B2B deals with a win rate of 30% or higher. Demonstrates strong control of the sales process from qualification to close. Brings confidence in handling long sales cycles and C-level negotiations.
• Strategic Thinking
  Can identify and prioritize high-potential accounts. Aligns sales strategy with the company’s growth goals. Understands the client’s business drivers and positions EOR solutions as a competitive advantage.
• Consultative Selling Skills
  Expert in building trust and identifying pain points. Uses discovery to guide prospects toward the best-fit solution. Strong ability to articulate value proposition in both business and technical terms.
• Data-Driven & Accountable
  Monitors pipeline metrics, conversion rates, and activity levels to optimize performance. Operates with a results mindset and embraces accountability for individual revenue targets.

Our ideal candidate:

• Has 5–8+ years of experience in B2B SaaS or workforce solutions sales, with a minimum of 2–3+ years in EOR global employment or HR compliance experience, and a proven track record of selling into global or multi-region markets.
• Has demonstrated career growth in hunter roles (e.g., SDR to AE progression or full-cycle AE roles).
• Has a proven history of meeting/exceeding quota in a high-performance sales environment.
• Fluent in English and Mandarin.
• Is comfortable selling into C-suite, HR, Legal, Finance, and Procurement stakeholders across global and regional companies.
• Is skilled in managing multiple stakeholders, navigating complex org structures, and leading consultative discussions.
• Ideally brings a personal network or prospecting familiarity from SMB, mid-market, to enterprise clients in key regions (e.g., North America, EMEA, APAC).
• Is proficient with CRM (Salesforce preferred), LinkedIn Sales Navigator, Gong, and sales enablement tools.
• Strong written and verbal communication.
• Is disciplined with pipeline hygiene, forecasting, and reporting.
• Thrives in a fast-paced, scale-up environment with minimal oversight.
• Takes initiative, brings energy, and collaborates well with internal teams (Marketing, Product, Operations).
• Values integrity, transparency, and delivering on commitments.

The Account Executive will drive new business growth by independently sourcing, managing, and closing high-value strategic opportunities in the Employer of Record (EOR) space, with a consistent focus on winning deals and expanding market presence. 

Key Attributes

• EOR Experience
  Deep understanding of the EOR landscape, global employment compliance, cross-border hiring, onboarding, and workforce solutions. Has previously sold EOR solutions or worked in a provider, demonstrating an ability to speak credibly to HR, legal, and finance stakeholders.
• Hunter Mentality
  Self-motivated and tenacious; thrives in outbound-focused environments. Actively sources new leads via cold outreach, networking, social selling, and strategic prospecting. Builds a strong personal pipeline without reliance on inbound marketing.
• Proven Closer
  Exceptional track record of closing complex, high-value B2B deals with a win rate of 30% or higher. Demonstrates strong control of the sales process from qualification to close. Brings confidence in handling long sales cycles and C-level negotiations.
• Strategic Thinking
  Can identify and prioritize high-potential accounts. Aligns sales strategy with the company’s growth goals. Understands the client’s business drivers and positions EOR solutions as a competitive advantage.
• Consultative Selling Skills
  Expert in building trust and identifying pain points. Uses discovery to guide prospects toward the best-fit solution. Strong ability to articulate value proposition in both business and technical terms.
• Data-Driven & Accountable
  Monitors pipeline metrics, conversion rates, and activity levels to optimize performance. Operates with a results mindset and embraces accountability for individual revenue targets.

Our ideal candidate:

• Has 5–8+ years of experience in B2B SaaS or workforce solutions sales, with a minimum of 2–3+ years in EOR global employment or HR compliance experience, and a proven track record of selling into global or multi-region markets.
• Has demonstrated career growth in hunter roles (e.g., SDR to AE progression or full-cycle AE roles).
• Has a proven history of meeting/exceeding quota in a high-performance sales environment.
• Fluent in English and Mandarin.
• Is comfortable selling into C-suite, HR, Legal, Finance, and Procurement stakeholders across global and regional companies.
• Is skilled in managing multiple stakeholders, navigating complex org structures, and leading consultative discussions.
• Ideally brings a personal network or prospecting familiarity from SMB, mid-market, to enterprise clients in key regions (e.g., North America, EMEA, APAC).
• Is proficient with CRM (Salesforce preferred), LinkedIn Sales Navigator, Gong, and sales enablement tools.
• Strong written and verbal communication.
• Is disciplined with pipeline hygiene, forecasting, and reporting.
• Thrives in a fast-paced, scale-up environment with minimal oversight.
• Takes initiative, brings energy, and collaborates well with internal teams (Marketing, Product, Operations).
• Values integrity, transparency, and delivering on commitments.

Responsibilities:

• High level of outbound calling to generate new demand for the channel and sales organization to pursue
• Engage with potential clients through various communication channels
• Identify customer needs and present tailored solutions
• Reach out to and have meaningful, productive conversations with individuals representing the buyer personas targeted by the organization
• Collaborate with team members to achieve individual and team sales targets
• Track and manage account info, prospecting, qualification, and nurture activities, in the company’s Customer Relationship Management system  (Salesforce)
• Meet identified monthly KPIs (example: # leads converted to sales qualified opportunity, number of leads generated, number of meetings set up by sellers)
• Provide outstanding customer service, addressing inquiries and concerns effectively
• Stay informed about industry trends, competitor products, and market developments

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field preferred
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced, goal-oriented environment
• Ability to multi-task, prioritize, and manage time effectively
• Previous sales or customer service experience is a plus but not mandatory
• Proven ability to work independently and collaboratively
• Excellent correspondence skills (Outlook, Instant Messaging, and over the phone)
• A passion for and a willingness to learn about our products and services 

***NOTE: Not accepting applicants who need Visa sponsorship to work in Malaysia. ***

Business Development Representative (BDR) – Malaysia

The Role

Anchanto Malaysia is seeking a proactive, organized, and creative Business Development Representative (BDR) who will manage full-funnel outreach—from outbound and inbound lead generation to event-driven marketing and campaign coordination.

This is a non-closing role focused on activating opportunities and driving commercial visibility in the Malaysia market.

The ideal candidate:

• Is structured in prospecting and confident in collaborating with sales, marketing, and channel teams.

• Has strong understanding of B2B SaaS sales, eCommerce, logistics, or supply chain technology.

• Possesses excellent communication and prospecting skills.

Key Responsibilities

1. Sales Development (Inbound & Outbound)

• Execute outbound prospecting campaigns (lost leads, cold outreach, sequences).

• Qualify and engage inbound leads across multiple touchpoints (web, events, referrals).

• Apply ENCHANT Methodology based on Challenger Sale, and BANT qualification framework.

• Book meetings with qualified decision-makers and warm leads for sales.

• Maintain accurate tracking of pipeline activities in CRM (HubSpot or equivalent).

2. Event & Campaign Activation

• Identify relevant industry events and coordinate with the sales team for participation.

• Assist with planning, logistics, and follow-up for internal and external events (e.g., eTail, eCommerce Expo).

• Collaborate with industry bodies to co-host events or distribute EDMs.

3. Marketing Coordination

• Work with the marketing team to align campaigns with target accounts and outbound efforts.

• Help localize global marketing content for Malaysia (emails, landing pages, collaterals).

• Track performance of local paid campaigns and provide feedback to improve lead quality.

• Own feedback on content for landing pages, digital campaigns, and local website branding.

4. Market Intelligence & Lead Research

• Research and enrich contact lists for prospecting (decision-makers, partners).

• Monitor competitor activity and trends across eCommerce, retail, and logistics.

• Share insights with commercial and marketing teams to inform positioning.

5. Collaboration & Reporting

• Report weekly on pipeline activity, meeting conversion rates, and campaign effectiveness.

• Coordinate internally across sales, partnerships, and marketing to ensure outreach is aligned with business priorities.

Qualifications

• 4+ years of experience in Sales Development, Business Development, or a similar role (preferably in B2B SaaS, eCommerce, logistics, or supply chain technology).

• Proven experience with lead generation, outbound prospecting, and cold calling.

• Strong understanding of CRM tools and lead management processes.

• Clear evidence of results in:

  • Outbound prospecting

  • Designing sequences

  • Writing short/medium-form content

  • Using LinkedIn and social media for business development

• Excellent verbal and written communication skills.

• Ability to work independently and manage multiple tasks effectively.

• Strong analytical skills with ability to assess sales data and improve outreach strategies.

• Experience in handling objections and qualifying leads for software solutions is a plus.

Key Performance Indicators (KPIs)

Lead Generation & Sales Development

1. Meetings Booked (Irrespective of Channel)

   • Number of qualified discovery meetings scheduled for the sales team (weekly/monthly target).

2. Lead Qualification Rate (Inbound/Outbound)

   • Percentage of leads qualified and moved to opportunity stage.

3. Outbound Activity Volume

   • Number of sequences, outbound emails, LinkedIn messages, and cold calls made.

4. Meeting Conversion Rate

   • Ratio of MQLs/SQLs successfully converted into meetings.

5. CRM Hygiene & Data Accuracy

   • Consistency and accuracy of updates and tracking in CRM (notes, tags, statuses).

Marketing & Campaign Coordination

1. Event-Driven Lead Generation

   • Number of leads sourced or engaged through events, webinars, or partner activations.

2. Event Participation ROI

   • Number of meetings, MQLs, or SQLs generated per event (tracked against each activation).

1. Increase market share in the Malaysian market and ecommerce
2. Direct software sales to enterprises (Brand Principals, Distributors, 3PLs, Warehousing Companies, E-distributors, Retailers) to build strong B2B SaaS business in
3. Manage a Sales

• Lead generation for a funnel pipeline: Manage entire sales cycle (as individual contributor), steps include cold calls, LinkedIn, emails, personal networking, events etc.
• Understand Customers' current Business and Operational processes to propose the right fit of SaaS products and understand customers’ pain points.

• Demoing the Product/Solution: Product introduction SaaS platform demonstration, explanation of technical and functional capabilities like available integrations and flows, understand and consult on a strategic and business
• Contract Closure: follow-up calls/emails, writing proposals, pricing negotiation, contract signing, on-boarding and account handover to global account management teams.
• Structure and organised to manage and update the CRM tool for effective Sales Pipeline

1. Business and Commercial Skills

• Possess the technical ability to explain (not implement) Cloud/SaaS Solutions, Integrations, Retail, Omni-channel and eCommerce Fulfilment
• Create & articulate compelling value propositions around Retail
• Understanding of Value Based Selling and translate it into Commercial Agreements
• Work closely with the internal marketing team, PR team and top management to swiftly pickup lead/enquires / suspects to be put in sales

• Proactive to source leads from partners, own research and other
• Translate Sales collaterals/proposals in Malay if required
• Demonstrable research skills along with excellent Listening skills
• Self-starter and should be able to proceed with minimal supervision
• Excellent Verbal and written communication skills in English & Malay(Tamil/Chinese additionally preferred)
• Understanding and respect multi-cultural work environment
• Constantly give feedback to marketing on lead and funnel quality and re-align to target relevant segment
• Compile reports for management showing results (ROI) reports on customer needs, problems, interests, competitive activities, and potential for new products and
• Keep abreast of best practices and promotional trends for our products target segments
• Keep track of competition, pricing and promotions being offered by the competition in the market
• Exceed set business
• Work with partners (referrers, Sis, consultants, government agencies etc) to extend reach & drive adoption.

• Ability to generate qualified leads and excellent cold calling skills to engage accounts
• The right person will possess 1-2 years of experience in B2B sales. IT and SaaS sales preferable
• Prior experience in a revenue target holding role is absolutely necessity
• Direct field & management experience in working with corporate
• Would have consistently exceeded key performance
• Demonstrated ability to engage and influence C-level
• Strong presentation skills and the ability to articulate complex concepts to cross- functional
• Excellent written, and verbal communication skills, data analysis and presentation skills in both English & Malay(additional knowledge of Tamil/Chinese preferred)
• Experience with E-commerce Sellers, Brands and Retailers in Malaysia is an added advantage
• Ability to work with the global team in different geographies, cultures and time zones to solve customer problems and escalate as necessary

• The role will have geographical coverage of Malaysia

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.