About the Role

As the Senior Director of Marketing for Spain & Italy (SharkNinja), you will play a pivotal role in shaping and executing the brand’s regional marketing strategy while contributing to the global vision. Acting as the voice of Southern Europe, you will ensure that regional consumer insights, cultural nuances, and market dynamics are embedded into global strategies.

You will lead the adaptation and execution of marketing initiatives across Spain and Italy, empowering local teams to deliver impactful, culturally relevant campaigns that drive brand growth and commercial success. This is a highly visible leadership role requiring a blend of strategic thinking, storytelling, local expertise, and strong commercial acumen.

What You’ll Do

Regional Leadership & Strategic Planning

• Represent the voice of Spanish and Italian consumers to global leadership, advocating for regional nuances in behavior, retail environments, and media landscapes
• Lead the localization and activation of global marketing strategies, ensuring alignment with brand standards and regional priorities
• Influence global stakeholders by identifying opportunities and requirements for success in Southern Europe, helping shape global marketing agendas

Go-to-Market Excellence

• Own end-to-end go-to-market (GTM) strategy and execution, including product positioning, launch planning, pricing strategy, and retail readiness
• Drive the localization of global campaigns to ensure cultural relevance, consistency, and measurable business impact
• Partner closely with Sales teams to accelerate category growth, strengthen retail execution, and optimize trade marketing initiatives across key accounts

Brand Stewardship, Consumer Insight & Performance

• Champion a consumer-first approach, leveraging regional insights to inform brand positioning, product development, and innovation pipelines
• Monitor and analyze regional performance metrics, optimizing marketing investments to maximize ROI and drive continuous improvement
• Ensure the Ninja portfolio remains competitively positioned for sustainable growth and cultural relevance across Spain and Italy

Team Leadership & Cross-Functional Collaboration

• Build, lead, and inspire a high-performing regional marketing team across Spain and Italy
• Foster strong collaboration across Product Marketing, Media, Social, PR, Creative, Sales, and distributor partners to deliver integrated marketing impact
• Develop team capabilities and nurture future leadership talent within the organization

What You’ll Bring

• Extensive experience in marketing, ideally within FMCG/CPG or consumer durables, with at least 5 years in a senior leadership role overseeing multiple markets
• Deep understanding of Spanish and Italian consumer behavior, cultural dynamics, and retail/media landscapes
• Proven track record of successfully adapting and executing global marketing strategies within regional markets
• Strong leadership presence with the ability to influence cross-functional stakeholders and senior executives
• Demonstrated ability to build and develop high-performing teams
• Commercially driven mindset with strong analytical and decision-making skills
• Willingness to travel across Spain, Italy, and to global headquarters as required

About the Role

As a Strategy Director, you’ll lead our expanding Strategy & Planning team in Madrid, acting as the bridge between business objectives and creative excellence. You will spearhead the development and execution of brand strategies for both existing clients and new business, working hand-in-hand with Creative Directors to build impactful brand platforms that optimise marketing efforts and drive measurable sales performance. We are looking for someone who is passionate about seeking new opportunities to create impactful work.

Responsibilities:

• Develop and oversee the implementation of comprehensive brand strategies aligned with clients' marketing objectives.

• Provide strategic guidance and leadership to account and creative teams, ensuring the execution of high-quality, engaging platforms and content.

• Empower teams to extract strategic insights from data reports to optimize performance and drive ROI.

• Collaborate with cross-functional teams to ensure a cohesive brand voice and messaging across all touchpoints.

• Cultivate strong relationships with key stakeholders, leveraging deep insights to inform high-level decision-making.

• Mentor and guide junior team members, fostering a culture of creativity, innovation, and continuous improvement.

• Monitor emerging digital technologies and industry best practices to maintain a competitive edge for our clients.

About You

The essentials:

• 10–12 years of experience in strategy and planning within an agency or brand environment.

• Exceptional leadership skills, with a proven ability to guide and motivate high-performing teams.

• Strong analytical mindset, with expertise in interpreting metrics and translating complex data into actionable insights.

• Excellent communication and presentation skills, capable of conveying sophisticated strategies to both internal teams and external stakeholders.

• Strategic thinker with a track record of executing innovative strategies that drive tangible business results.

Not a must, but a plus:

• A Master’s degree in Marketing, Communications, or a related field.

• Experience within the local Spanish market combined with a global strategic outlook.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-FP1

About the Role

As a Sr. Creative, you’ll conceptualise and execute innovative, digital-first campaigns that elevate brand identities and engage audiences for our clients in Madrid. We are looking for someone who is passionate about seeking new opportunities to create impactful, thumb-stopping visuals and copy that resonate across the modern digital landscape.

Responsibilities:

• Conceptualise and execute creative and content campaigns from ideation to delivery.

• Collaborate with the Creative Director, strategists, and account teams to develop digital-first ideas that align with brand objectives.

• Stay up-to-date with the latest social media trends, platform updates, and best practices to inform creative decisions.

• Partner with content creators, influencers, and production teams to bring social media and content ideas to life.

• Ensure all creative work aligns with brand guidelines and tone of voice.

• Present creative concepts and campaigns to internal teams and clients.

• Incorporate client feedback and iterate on creative work to meet project objectives.

• Manage multiple projects simultaneously while meeting deadlines and maintaining high-quality standards.

• Mentor and guide junior creatives, fostering a collaborative and creative team environment.

About You

The essentials:

• 5+ years of experience in a creative role, with a focus on digital media and content creation.

• A strong portfolio showcasing innovative creative, digital media, and content campaigns.

• Expertise in developing creative concepts and executing campaigns across all digital channels.

• Excellent copywriting skills with the ability to adapt to various brand voices and tones.

• Proficiency in graphic design and video editing tools (e.g., Adobe Creative Suite).

• Data-informed mindset with an understanding of metrics and the ability to create content that drives engagement.

• Collaborative mindset with the ability to work effectively with cross-functional teams.

• Strong presentation and communication skills to articulate creative ideas to internal teams and clients.

• Resilience to work in a fast-paced environment, manage multiple projects, and meet tight deadlines.

• Educational background: Bachelor's degree in marketing, advertising, communications, or a related field.

Not a must, but a plus:

• Experience working within the local Madrid market or with international agency networks.

• Advanced knowledge of emerging AI creative tools or motion graphics.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-FP1

Groupon is mid-transformation. Seven parallel streams. Real targets: contact deflection, resolution rates, repurchase. The streams are moving - but each one needs a single accountable person who can both diagnose the problem and ship the fix. That's this role. You won't be coordinating. You won't be waiting for an analyst or speccing things out for an engineer. You'll pull the data yourself, write the prompt yourself, build the dashboard yourself, and hold people accountable without having authority over them. If it's blocking you, you do it.

Who you'll work with

You'll report to Maguelonne, Director of Operational Transformation. Your closest partners will be teams across Customer Service, Merchant Operations, Product, Engineering, Supply, and Content  with key stakeholders based in Madrid and Prague.

What you'll be doing

• Owning transformation streams end-to-end - defining the problem from raw data, building the delivery plan, assigning owners, setting milestones, and tracking progress in dashboards you build yourself
• Building AI workflows from scratch - writing prompts, running evals, validating output against real cases, improving and scaling
• Pulling and interrogating your own data - building your own reports and business cases without waiting for support
• Holding cross-functional teams accountable - naming blockers early, escalating fast, and not letting "we don't own that" become an excuse for slow delivery
• Finding creative fixes - many people here will say "we tried that before." Your job is to zoom out, find the quick win, and simplify what others have overcomplicated
• Surfacing risks before they become problems - keeping stakeholders aligned without over-meeting

What success looks like

At 30 days: You've personally pulled and analysed the data on your stream. You've shipped at least one small automation or prompt-driven workflow. You know the landscape — the streams, the blockers, the key players.

At 60 days: You own at least one stream with a clear delivery plan. You've prototyped one AI workflow running on real data. Stakeholders come to you when things are stuck.

At 6 months: Contact deflection rate is improving on your stream. At least one AI workflow is in production and being used daily. Your manager doesn't have to chase status — you surface risks before they become issues.

What this role demands

You can demonstrably:

• Ship a production-grade LLM workflow end-to-end - prompt design, tool use, evaluation, edge case handling. A Zapier flow doesn't count.
• Identify an operational problem, form a view on how to fix it, and execute without being pushed
• Hold cross-functional stakeholders to commitments without authority over them — and find structural levers when persuasion alone doesn't work
• Navigate ambiguity and create structure where none exists, while knowing when a decision needs escalation and when it just needs to be made
• Re-plan without drama when priorities shift and not lose the thread of what matters

What we are looking for

• 2-4 years in operations, program management, or strategy & ops roles where you personally shipped - not just managed others who shipped
• At least one production LLM workflow built and running end-to-end
• Comfortable pulling, interrogating, and presenting data without support
• Assertive communicator who names blockers and drives resolution
• Fluent English, based in Madrid or Prague

Nice to have

• Experience at a fast-paced tech or marketplace company
• Familiarity with Customer Service or Merchant Operations contexts
• Active follower of the AI/LLM space - you've tried the tools yourself and have an opinion on which to use when

The hiring process

• TA screen with your recruiter (30 min)
• Hiring manager interview (45 min)
• Case study (3-5 days to complete)
• Case study presentation (45 min) - you walk us through your approach, findings, and recommendations, followed by Q&A

The transformation agenda is real, the exec visibility is high, and the scope is broader than most roles you'll find at larger companies. If you want to move fast, ship AI into production, and be the person who actually unblocks things - apply.

About the Role:

• Act as the global strategic lead across all business verticals, overseeing and elevating the work of Strategist Managers to ensure alignment with company-wide priorities and performance goals.
• Own the definition, evolution, and execution of the global creative strategy, connecting business objectives with scalable, high-impact creative frameworks.
• Drive a data-driven, performance-first approach to creativity, ensuring all strategic decisions are grounded in insights, experimentation, and measurable outcomes.
• Lead prioritization across projects, markets, and verticals, allocating strategic resources to the highest-impact opportunities and ensuring focus on what truly moves the business.
• Translate complex business challenges into clear strategic directions and actionable frameworks, enabling teams to execute with clarity, speed, and consistency.
• Act as a key cross-functional partner to Marketing, Growth and Leadership & other teams ensuring strategic coherence across all channels and initiatives.
• Oversee and elevate the quality of creative strategies, briefs, and outputs, setting a high bar for excellence, clarity, and impact.
• Drive a culture of continuous optimization, leveraging performance data, testing frameworks, and learnings to iterate and scale winning approaches.
• Lead strategic planning cycles, including campaign roadmaps, seasonalities, and long-term initiatives, ensuring alignment with business priorities.
• Own visibility and reporting of strategic impact, building dashboards and narratives that connect creative work to business results.
• Mentor, coach, and develop Strategist Managers, building a high-performing, autonomous, and strategically strong team.
• Foster a culture of rigor, ownership, and strategic thinking, while maintaining creative ambition and flexibility.
• Define and implement scalable strategic systems, workflows, and methodologies that improve efficiency, visibility, and cross-team alignment.

About You:

• 8+ years of experience in strategy (creative, brand, digital or growth), with proven impact in scaling teams and driving business results.
• Strong leadership experience managing managers and cross-functional teams in complex, fast-paced environments.
• Exceptional ability to connect business goals, data, and creativity into clear and effective strategies.
• Highly analytical and performance-oriented mindset, with experience using data to inform decisions, prioritize, and optimize outcomes.
• Proven experience in resource allocation, prioritization, and organizational design.
• Strong communication and storytelling skills, with the ability to influence senior stakeholders and leadership teams.
• Experience building and implementing scalable frameworks, processes, and systems.
• Deep understanding of multi-channel ecosystems, digital trends, and consumer behavior.
• Ability to operate at both high-level strategic thinking and hands-on execution when needed.
• Comfortable in a scale-up environment with ambiguity, speed, and constant change.
• Proactive, structured, and highly organized, with strong ownership and accountability.
• Based in Madrid, or open to relocation to Madrid.

Benefits & Perks:

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
• English and Spanish Lessons
• We have free  food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow
• Gympass (Wellhub) Membership

#LI-Hybrid

The Challenge

With growth comes commercial complexity. Our EMEA business spans dozens of markets, currencies, and contract frameworks, and our GTM teams move fast. As our Senior Manager of Order Management in Madrid, you'll be the commercial anchor for the region, the person GTM turns to when deals get complicated, when structure matters, and when quality can't be compromised. You'll lead a team of Deal Desk Analysts, operate with autonomy, and set the standard for what great deal execution looks like. This isn't a back-office support role. It's a seat at the commercial table.

Your Mission

As the commercial backbone of EMEA Deal Desk, you will:

• Build, coach, and develop a high-performing team of Deal Desk Analysts, setting clear expectations, creating development paths, and fostering a culture where your team makes decisions with confidence.

• Serve as the primary Deal Desk partner to EMEA GTM leadership, from front-line AEs to Regional VPs and SVP, bringing commercial expertise to strategic deals, QBRs, and forecast conversations.

• Drive deal quality, consistency, and velocity across the region, owning the standard for how deals are structured, reviewed, and approved.

• Lead complex deal structuring, including multi-year terms, ramps, co-terms, restructures, and non-standard commercial arrangements, guiding your team and escalating with judgment.

• Influence governance and approval workflows, establishing clear guardrails while empowering your team to move fast within them.

• Champion AI-native deal workflows, identifying where AI can accelerate deal review, improve consistency, and reduce manual effort, and then actually building those workflows with your team.

• Partner closely with Legal, Finance, and Order Operations on high-complexity or high-risk deals, bridging the gap between commercial intent and contractual execution.

• Bring structure and repeatability to deal processes, documenting business rules, identifying gaps, and continuously raising the bar on how the team operates.

• Operate as a true peer to GTM leadership, not just a support function. You have a point of view on deal strategy.

• Collaborate with the Order Management Director and global OM leadership to align regional practices with global standards and drive cross-regional consistency.

You Are

A commercially sharp, calm-under-pressure leader who knows how to build trust. You coach your team with intention; you don't just fix problems, you build capability. You're decisive when it matters, curious when it doesn't, and you know how to operate across cultures and time zones. You've earned credibility with Sales teams not by saying yes to everything, but by being an expert on deal structure. You hold the line when it matters and find creative paths when it doesn't.

You don't just use AI tools, you build a team around them. You see AI as a genuine competitive advantage for your team, and you bring your analysts along with you. Whether it's automating a review workflow, using AI to accelerate contract redlines, or building a playbook with AI assistance, you lean in. You're not waiting for the company to mandate AI adoption. You're already there.

Your Experience Includes

• 4+ years of experience in Deal Desk or Order Management, with 1+ years in a people leadership role

• Proven track record of building and coaching high-performing Deal Desk teams

• Advanced expertise in complex deal structuring: ramps, co-terms, multi-year, cancel & replace, true-ups, and restructures

• Deep fluency in revenue metrics: ARR, ACV, TCV, and Churn, and the ability to explain them clearly to any audience

• Strong contract literacy, comfortable reading, interpreting, and drafting T&Cs and order forms

• EMEA commercial experience, multi-currency deals, regional pricing nuances, and awareness of local compliance requirements

• Embraces AI as part of everyday work, using enterprise tools confidently to move faster, work smarter, and raise the bar for the team.

• Advanced knowledge of CPQ platforms (e.g., Salesforce CPQ, DealHub, Zuora CPQ, or equivalent)

• Advanced knowledge of Quote-to-Bill systems and end-to-end deal lifecycle processes

• Strong cross-functional stakeholder management, comfortable influencing Legal, Finance, Sales Ops, and GTM leadership without direct authority

• Excellent written and verbal communication skills in English; Spanish is a strong advantage

• Bilingual in English and Spanish, able to support commercial conversations and contract review in both languages

• Bachelor's degree in Finance, Business Administration, Accounting, or equivalent experience

Extra Awesome

• Demonstrated ability to adopt, champion, and scale AI tools in a professional Deal Desk environment

• Experience in privacy, trust, GRC, or compliance SaaS, you understand the space and the customer

• Hands-on experience with AI prompt engineering or building AI-assisted workflows in a commercial context

• Can build reports and dashboards in Salesforce and Excel; Power BI or equivalent analytics experience

• Familiarity with CLM solutions (e.g., Ironclad) and how they integrate into the deal workflow

• Exposure to CPQ evaluation, vendor assessment, or tooling migration, you've helped choose and implement the tools you work in

• Background in a high-growth SaaS company

• Experience maintaining and evolving a Deal Desk playbook, business rules repository, or deal approval matrix

Tasks and responsibilities

• Strategic Client Leadership: Act as the lead strategic advisor to senior-level client contacts at DOVE (Unilever), understanding their business challenges and opportunities to develop long-term brand strategies that drive significant impact and growth.
• Account Growth & Profitability: Lead the overall strategic and commercial performance of the DOVE account, identifying and capitalizing on growth opportunities, and consistently striving to increase client and agency profitability.
• Team Leadership & Mentorship: Inspire, manage, and mentor a large, multidisciplinary internal agency team (including account managers, strategists, creatives, and production) assigned to the account, fostering a collaborative, high-performance, and client-centric culture.
• Global Campaign Oversight: Provide senior oversight and strategic direction for the planning, development, and flawless execution of complex, integrated 360 campaigns across various international markets and channels, ensuring strategic alignment, creative excellence, and timely delivery.
• Quality Control & Standards: Establish and uphold the highest standards of quality for all client deliverables, proactively identifying and mitigating potential issues and ensuring all work meets Ogilvy's and the client's expectations.
• Briefing & Strategic Development: Lead the comprehensive gathering of client requirements, formulate insightful and actionable strategic briefs, and collaborate closely with strategy and creative teams to develop innovative and effective marketing solutions.
• Financial Management: Oversee account financials, including budgeting, forecasting, resourcing, and ensuring healthy account profitability.
• Cross-Functional Coordination: Ensure seamless collaboration and communication between all internal agency departments (Creative, Strategy, Production, Media, etc.) to maintain a unified brand vision and operational efficiency.

• Minimum of 8-10+ years of progressive agency experience in account management, with at least 3-5 years specifically in a Senior Account Director or equivalent leadership role.
• Extensive and proven experience managing large, complex international accounts within the FMCG (Fast-Moving Consumer Goods) and Beauty sectors is absolutely essential.
• Demonstrable experience working with global brands, ideally Unilever or similar major consumer goods companies, with a deep understanding of their business challenges, marketing objectives, and organizational structures.
• A strong track record of successfully leading significant, integrated 360-degree campaigns from strategic conception to execution across multiple international markets.

Skills:

• Exceptional strategic thinking and problem-solving abilities: Capacity to translate complex business challenges into clear marketing strategies that drive measurable results.
• Superior leadership and team management skills: Proven ability to inspire, motivate, develop, and retain high-performing teams.
• Outstanding client relationship management: Adept at building strong, trusted, and long-lasting relationships with senior-level clients and navigating complex client organizations.
• Highly advanced English proficiency: Day-to-day communication, presentations, and client interactions will be almost exclusively in English at a very high level.
• Excellent communication, presentation, and negotiation skills.
• Strong financial acumen and commercial understanding.
• Proactive, solutions-oriented, highly organized, and able to manage multiple priorities effectively in a fast-paced, high-pressure environment.

An empathetic, collaborative, and strongly client- and team-oriented profile.

Job Details

• 💼 Sales Operations | Business Operations
• 📍 Belgium
• 🕜 Full-Time Remote

What you will do

As a Senior Manager, Sales Operations, you will be leading our global team of dedicated tactical specialists and analysts responsible for the data, systems and insights that empower our sales organization and you will be reporting to our Director, Sales Operations. You will be a key player in our commercial success, providing support and strategic guidance to our sales teams. This role requires a leader who can manage day-to-day execution, delegate effectively, and help the team prioritize in a fast-paced environment. Your expertise will be important in shaping sales strategies and capitalizing on revenue opportunities across the global business.

Where you will have impact

• Lead, mentor, and develop a team of 5 (and growing) sales operations professionals in a supportive environment.
• Evaluate our current structures, and implement the changes necessary to create a unified, scalable tactical sales operations team
• Execute the sales operations strategy by identifying process enhancements and translating data analysis into actionable business recommendations to the Revenue Team.
• Oversee the development and maintenance of key reports and dashboards for sales leadership, including forecasting, pipeline management, and quota attainment.
• Partner with Sales Enablement to manage and enforce global sales processes, ensuring adherence and a smooth roll-out of new procedures.
• Act as a key point of contact for the sales team, providing support on the Salesforce lead-to-quote-to-cash process and coordinating with cross-functional teams.
• Manage stakeholder expectations by effectively prioritizing tasks and communicating progress on key initiatives to senior leadership.
• You will help define the 'Lighthouse way' of working by integrating AI into your role—whether it’s using AI to prioritize your sales pipeline, automate routine financial reconciliations, or extract faster insights from our commercial data to drive business growth.

About our team

You'll be joining our Sales Operations team, reporting to the Director, Sales Operations within the wider Business Operations department. We are a collaborative and essential crew that acts as the operational backbone for our global sales organization. You'll work closely with other teams and senior leadership, providing the insights and support that keep our commercial teams running.

What's in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Mobility options: Mobility budget or company car (based on your job category).
• Competitive compensation: Proactively maintained to value your work.
• Net allowance: to support home office related expenses.
• Vouchers: lunch vouchers & eco vouchers.
• Comprehensive health insurance: Extensive coverage for you and your dependents.
• Pension funding: Group insurance to secure your future.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven experience in a sales operations or revenue operations role.
• Experience working within a complex sales organization with multiple roles (e.g., SDRs, AEs, AMs).
• Experience in a high-growth Tech or SaaS company, particularly one that has undergone M&A activity.
• Demonstrated team management experience, with a passion for leading and developing high-performing individuals.
• Mandatory, in-depth experience with Salesforce, including reporting and dashboard creation.
• Strong analytical skills with the ability to translate data and analysis into actionable business insights.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and stakeholder management skills, with a collaborative mindset to work effectively across teams.
• Fluent in both written and spoken English.
• You are an AI-curious professional who actively explores how generative AI and automation can optimize your daily workflows. You don't just follow processes; you look for ways to augment them using the latest tech tools to increase your personal impact.

We welcome

• Familiarity with Looker or other data visualization tools.

Job Details

• 💼 Sales Operations | Business Operations
• 📍 Spain | Barcelona (open to any location is Spain)
• 🕜 Full-Time/Hybrid | Full-Time Remote

What you will do

As a Senior Manager, Sales Operations, you will be leading our global team of dedicated tactical specialists and analysts responsible for the data, systems and insights that empower our sales organization and you will be reporting to our Director, Sales Operations. You will be a key player in our commercial success, providing support and strategic guidance to our sales teams. This role requires a leader who can manage day-to-day execution, delegate effectively, and help the team prioritize in a fast-paced environment. Your expertise will be important in shaping sales strategies and capitalizing on revenue opportunities across the global business.

Where you will have impact

• Lead, mentor, and develop a team of 5 (and growing) sales operations professionals in a supportive environment.
• Evaluate our current structures, and implement the changes necessary to create a unified, scalable tactical sales operations team
• Execute the sales operations strategy by identifying process enhancements and translating data analysis into actionable business recommendations to the Revenue Team.
• Oversee the development and maintenance of key reports and dashboards for sales leadership, including forecasting, pipeline management, and quota attainment.
• Partner with Sales Enablement to manage and enforce global sales processes, ensuring adherence and a smooth roll-out of new procedures.
• Act as a key point of contact for the sales team, providing support on the Salesforce lead-to-quote-to-cash process and coordinating with cross-functional teams.
• Manage stakeholder expectations by effectively prioritizing tasks and communicating progress on key initiatives to senior leadership.
• You will help define the 'Lighthouse way' of working by integrating AI into your role—whether it’s using AI to prioritize your sales pipeline, automate routine financial reconciliations, or extract faster insights from our commercial data to drive business growth.

About our team

You'll be joining our Sales Operations team, reporting to the Director, Sales Operations within the wider Business Operations department. We are a collaborative and essential crew that acts as the operational backbone for our global sales organization. You'll work closely with other teams and senior leadership, providing the insights and support that keep our commercial teams running.

What's in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven experience in a sales operations or revenue operations role.
• Experience working within a complex sales organization with multiple roles (e.g., SDRs, AEs, AMs).
• Experience in a high-growth Tech or SaaS company, particularly one that has undergone M&A activity.
• Demonstrated team management experience, with a passion for leading and developing high-performing individuals.
• Mandatory, in-depth experience with Salesforce, including reporting and dashboard creation.
• Strong analytical skills with the ability to translate data and analysis into actionable business insights.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and stakeholder management skills, with a collaborative mindset to work effectively across teams.
• Fluent in both written and spoken English.
• You are an AI-curious professional who actively explores how generative AI and automation can optimize your daily workflows. You don't just follow processes; you look for ways to augment them using the latest tech tools to increase your personal impact.

We welcome

• Familiarity with Looker or other data visualization tools.

Job Details

• 💼 Sales Operations | Business Operations
• 📍 United Kingdom
• 🕜 Full-Time Remote

What you will do

As a Senior Manager, Sales Operations, you will be leading our global team of dedicated tactical specialists and analysts responsible for the data, systems and insights that empower our sales organization and you will be reporting to our Director, Sales Operations. You will be a key player in our commercial success, providing support and strategic guidance to our sales teams. This role requires a leader who can manage day-to-day execution, delegate effectively, and help the team prioritize in a fast-paced environment. Your expertise will be important in shaping sales strategies and capitalizing on revenue opportunities across the global business.

Where you will have impact

• Lead, mentor, and develop a team of 5 (and growing) sales operations professionals in a supportive environment.
• Evaluate our current structures, and implement the changes necessary to create a unified, scalable tactical sales operations team
• Execute the sales operations strategy by identifying process enhancements and translating data analysis into actionable business recommendations to the Revenue Team.
• Oversee the development and maintenance of key reports and dashboards for sales leadership, including forecasting, pipeline management, and quota attainment.
• Partner with Sales Enablement to manage and enforce global sales processes, ensuring adherence and a smooth roll-out of new procedures.
• Act as a key point of contact for the sales team, providing support on the Salesforce lead-to-quote-to-cash process and coordinating with cross-functional teams.
• Manage stakeholder expectations by effectively prioritizing tasks and communicating progress on key initiatives to senior leadership.
• You will help define the 'Lighthouse way' of working by integrating AI into your role—whether it’s using AI to prioritize your sales pipeline, automate routine financial reconciliations, or extract faster insights from our commercial data to drive business growth.

About our team

You'll be joining our Sales Operations team, reporting to the Director, Sales Operations within the wider Business Operations department. We are a collaborative and essential crew that acts as the operational backbone for our global sales organization. You'll work closely with other teams and senior leadership, providing the insights and support that keep our commercial teams running.

What's in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven experience in a sales operations or revenue operations role.
• Experience working within a complex sales organization with multiple roles (e.g., SDRs, AEs, AMs).
• Experience in a high-growth Tech or SaaS company, particularly one that has undergone M&A activity.
• Demonstrated team management experience, with a passion for leading and developing high-performing individuals.
• Mandatory, in-depth experience with Salesforce, including reporting and dashboard creation.
• Strong analytical skills with the ability to translate data and analysis into actionable business insights.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and stakeholder management skills, with a collaborative mindset to work effectively across teams.
• Fluent in both written and spoken English.
• You are an AI-curious professional who actively explores how generative AI and automation can optimize your daily workflows. You don't just follow processes; you look for ways to augment them using the latest tech tools to increase your personal impact.

We welcome

• Familiarity with Looker or other data visualization tools.

Meet the Team

The Creative Marketing team is the bridge between business, data, and creativity, helping Fever’s experiences connect with audiences worldwide. We research, conceptualize, and craft campaigns, producing audiovisual and digital content that brings our projects to life. By collaborating across teams, we ensure every experience is supported with creative strategies and insights that make an impact.

Join us and help shape the ideas and content that define Fever’s global experiences.

The Role:

Develop Creative Concepts for Marketing Campaigns and Digital Projects

• Work in the initial phases of projects to generate innovative and fresh ideas aligned with client goals and campaign strategies
• Create original and relevant campaign concepts for target audiences, adaptable across various media (TV, digital, print, etc.)
• Lead and participate in brainstorming sessions, challenging conventional approaches

Write Persuasive and Effective Copy for Various Media

• Create attention-grabbing copy for digital and traditional platforms
• Adapt tone, style, and format according to the medium and specific audience, while maintaining a consistent brand narrative

Collaborate Closely with the Art and Design Team

• Work together with the art team to ensure a cohesive creative vision, with text and visual elements complementing each other
• Coordinate with content strategists and marketing teams to ensure messages are relevant, effective, and aligned with the overall campaign strategy
• Participate in creative reviews, providing constructive feedback on art direction and visual elements with copy

Present and Defend Creative Ideas Internally and to Clients

• Prepare clear and persuasive presentations that explain the creative concept behind a campaign, how it aligns with client goals, and why it is the best solution
• Articulate the reasoning behind creative decisions and be open to feedback, adjusting ideas as necessary without losing the creative essence
• Maintain fluid and professional communication with clients, managing their expectations and ensuring they feel involved in the creative process

Research and Stay Up-to-Date with Market Trends, Consumer Insights, and Advertising Language Evolution Across Markets

• Continuously research new trends in advertising, digital marketing, popular culture, and consumer behaviour
• Utilise consumer data and insights to craft messages that resonate with the audience and are culturally relevant
• Experiment with new communication forms and language, adapting industry best practices to stay at the forefront of creativity

Manage Multiple Project Phases Simultaneously, Ensuring Timely Delivery

• Effectively organise and prioritise tasks to meet tight deadlines without sacrificing quality
• Be prepared to handle multiple projects simultaneously, from large campaigns to smaller, detailed tasks, ensuring everything is delivered on time
• Collaborate with project management and traffic teams to coordinate deliveries and resources, maintaining constant communication about the progress of each project
  

WhoYou Are:

• Native level of proficiency in oral and written English and Spanish. French, Portuguese, German, or Italian are a plus
• Bachelor’s degree or equivalent combination of education and experience, preferably focused on marketing, advertising, or a related field
• Deep passion for creative concept development in marketing campaigns, with a solid understanding of digital and traditional media
• At least 4 years of experience in creative roles such as copywriter, creative director, or similar positions
• Strong interpersonal, oral, and written communication and presentation skills
• Ability to generate innovative and fresh ideas aligned with client objectives and overall campaign strategies
• A proactive, can-do attitude, with the ability to work independently and as part of a team
• Attention to detail, critical thinking, and problem-solving skills
• Ability to adapt quickly to the fast-paced environment of a digital agency
• Strong aesthetic sense and ability to provide clear feedback on visual and textual elements
• You are based in or able to relocate to Madrid, Spain

Why You´ll Love It Here:

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home-office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English Lessons
• Gympass membership
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow

#LI-Hybrid #LI-BA1

Meet the team

Our People Operations team shapes Fever’s people strategy to attract, support, and grow our people and make the company a top-performer. We ensure a smooth hiring and onboarding process, create the best employee experience, and support career growth and learning opportunities to help every individual do their best work.

Join us if you are passionate about people and want to help shape the people strategy that drives Fever’s success.

The Role

As a Talent Acquisition Specialist, you will play a key role within Fever’s People department, working closely with hiring managers and cross-functional teams to support global recruitment efforts and contribute to the overall talent strategy of the company.

What You’ll Do

• Identify and source high-quality candidates through a variety of channels
• Manage the full-cycle recruitment process: creating job ads, screening job applications, phone interviews, video screening, candidate testing, conducting interviews, and coordinating with the hiring teams
• Work closely with hiring managers in helping them define the recruitment process
• Provide a world-class candidate experience
• Communicate feedback effectively to applicants
• Spread the Fever message by attending virtual job fairs, e-meetups, etc
• Manage the existing pipeline of candidates and identify future opportunities for growth

Who You Are

• Obsessive about acquiring the best talent for the position: from beginning to end, you master the hiring process and prove that you are a valuable asset to the company
• Independent and self-driven: your organizational skills and remarkable determination mean that high-volume hiring doesn’t phase you
• Inquisitive nature: being analytical and creative helps you to find talent for any role
• Strong stakeholder manager: excellent communication skills, unbeatable market insight, and proven expertise up to director level help drive decisions through data and reporting
• Eager to learn and help: you understand the overall goal of your team and not just your own objectives
• +3 years of experience, preferably including in-house within a similar tech or related industry player. Experience in a fast-growing tech environment is a plus
• A degree in Business, Psychology, Law, or a similar field
• C1 or Native English and Spanish level, other languages are a plus
• Experience working with ATS systems (Greenhouse would be a plus)
• Unsurpassable networking skills and the ability to create smart recruiting partnerships

Why You’ll Love It Here

• Attractive compensation package 
• Opportunity to have a real impact in a high-growth global category leader
• Work in a location in the heart of Madrid. Home-office friendly
• 40% discount on all Fever events and experiences
• Health insurance
• Wellhub membership
• English/Spanish Lessons
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• Possibility to receive in advance part of your salary by Payflow
• Responsibility from day one, and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

SLSQ427R18

Geo Core Account Executive - Portugal Market

Location: Madrid, Spain

Do you want to help solve the world’s toughest problems with Data and AI? That’s what we do every day at Databricks.

The Role: Databricks is looking for a creative, execution-oriented Geo Core Account Executive to join our team in Madrid, focusing on the Portuguese market. Reporting to our Director of Enterprise Sales, you will manage and grow a select group of enterprise-class clients. You will identify new use cases and secure new business to expand Databricks' footprint within your portfolio.

The impact you will have:

• Identify new business opportunities and scale consumption use cases within your key account portfolio.
• Assess your key accounts and develop a strategy to meet and exceed revenue and consumption goals.
• Build positive relationships with key decision makers (C-level) and establish yourself as a trusted advisor for Data & AI-related subjects.
• Coordinate internal teams and Portuguese integration partners to maximize impact on the local ecosystem.
• Showcase exceptional value during engagements to guide complex negotiations to a successful close.

What we look for:

• Successful track record of meeting and exceeding sales quotas and KPIs.
• Experience selling to large enterprise-class customers (Financial Services or Mixed Industries).
• Proven experience selling data and AI/Big Data/complex cloud solutions.
• Experience of following robust sales methodologies (e.g., MEDDPICC, Value Selling).
• Based in Madrid with availability for frequent travel.
• Demonstrable experience working with integration partners in Portugal.
• Native Portuguese, high level of English, and fluent Spanish are essential.

Why we are hiring:
WPP’s investment in AI and technology has enabled us to integrate these capabilities into the entire marketing operating process. This ecosystem, known as WPP Open, combines WPP's AI-powered solutions and services with a unified Operating System. 

We are recruiting Growth Consultants to work closely with our Senior Directors and sales teams. You will collaborate to understand client businesses, identify their growth drivers and barriers, and advocate for WPP’s modern marketing approach. Your contributions will be essential in designing and delivering compelling solution showcases and tailored proposals that demonstrate how WPP Open’s AI-powered capabilities accelerate client growth and deliver measurable value. You can see a demo here - WPP Open: The AI platform for marketing. 

This position offers a significant opportunity to contribute to the modernization of client marketing through AI, building on your experience and gaining valuable exposure across diverse disciplines including Media, Creative, Production, and Experience. Drawing on this expertise and unique vantage point, you will translate client insights and the value identified during growth opportunities into actionable information for our Client Success and Enablement teams, ensuring a seamless transition to client delivery. 

The position reports to a Senior Director of Growth Consulting and works closely with WPP’s Central and Agency growth teams, our WPP Open direct sales teams, and key WPP clients. 

What you will do:
The primary responsibilities of the position are: 

• Working alongside Senior Directors and client teams to analyse client business opportunities, identifying areas for strategic application of WPP Open capabilities. 

• Developing client-specific proposals and presentations that clearly articulates WPP Open's unique value proposition and its relevance to client objectives. 

• Coordinating and actively contributing to the creation of compelling prototypes, tailored demonstrations, and impactful solution showcases addressing specific client use cases and scenarios. 

• Collaborating closely with direct sales Account Executives to prepare for and actively participate in value-consultative sales discussions for WPP Open. 

• Translating client insights and identified value from the sales cycle into clear, actionable information for Client Success and Enablement teams, facilitating a smooth transition from sales to delivery of WPP Open solutions. 

• Staying well-informed on the latest WPP Open features, emerging AI advancements, and broader market trends to proactively identify and support new growth opportunities for clients. 

• Assisting in the development of strategic positioning and compelling messaging for WPP Open, ensuring strong alignment with evolving client needs and market opportunities. 

• Working collaboratively with the pricing and partnerships teams to provide necessary support in developing appropriate commercial models and fostering strategic alliances for WPP Open solutions. 

• Actively contributing to the achievement of team and WPP Open’s revenue growth targets by driving impactful client engagement and supporting the development of innovative solutions. 

What you will need:

• An analytical mindset, able to approach issues and challenges from multiple perspectives 

• Demonstrated interest and foundational understanding of product growth methodologies 

• Familiarity with Ad Tech, MarTech, and the application of AI in marketing 

• Understanding of Advertising / Marketing / Media data 

• Ability to quickly learn and adapt to new business environments and client challenges 

• A natural desire to share knowledge, collaborate, and contribute to team success 

• Communication and presentation skills to effectively convey complex ideas 

• Ability to work effectively in a dynamic, cross-functional, and multi-location team environment 

Senior Business Development Manager – Madrid (hybrid)

As a global leader in commercial payments that powers international business by moving money with ease, Convera is seeking a Senior Business Development Manager, to be based in our Madrid (hybrid) office to support B2B sales across Spain.

We are looking for tenacious, motivated, resilient individuals with a competitive mindset to build a diverse and delivering pipeline of Small-to-Medium-Sized Enterprises (SME) and Corporate Customers (e.g., import/export companies, multinational companies) , etc), identifying and securing business opportunities, and achieving new business revenue objectives through enabling our partners to grow and manage their international payments service and hedging needs.

Responsibilities:  

• Contribute to sales strategic planning and business development initiatives
• Develop and execute strategic sales plans to expand the client base and achieve sales targets
• Manage the entire 360-degree sales process independently
• Maintain knowledge of the FX market, compliance, legislative, and broader business/economic trends to anticipate and meet client needs
• Surface and understand customer pain points to present/match Convera solutions to meet their needs or objectives.
• Use market data and Convera’s value proposition to identify new leads and opportunities to build a continuous pipeline
• Achieve key performance indicators (KPIs) such as revenue setting targets, and report them on a weekly, monthly, and quarterly basis, to drive revenue growth and retention as well as develop a sales strategy with key product partners.
• Identify and engage new prospects in SME and Corporate sectors, aligning with Partners under the direction of the Head of Desk or Sales Leaders
• Proactively seek new business opportunities through cold calls, networking events, referrals, exhibitions, and partnerships
• Use sales tools like Salesforce, Highspot, and ZoomInfo to generate leads
• Present and demonstrate international payment solutions and products to key decision-makers
• Introduce relevant support functions such as Customer Relationship Management (CRM), Corporate Hedging manager (CHM) and/or Sales Leaders/Heads of Desk to clients
• Build and maintain long-term relationships with associated organizations, partners, and advisors of our prospective clients
• Collaborate with different partnership teams within Convera to develop a strong external network of Ideal Customer Profile (ICP) partners
• Provide ongoing consultation and support to ensure client satisfaction and retention
• Manage new customers until they transition to the CRM Team
• Participate in industry events to promote solutions and network with potential clients
• Lead and influence negotiations with clients of large established organizations (i.e., from the Owner of a start-up to the Finance Director or Chief Executive Officer), securing profitable agreements
• Ensure contracts are compliant and monitor performance against agreed terms in collaboration with legal and finance teams
• Maintain accurate forecasts and insights on customer requirements, trends, and risks
• Track performance metrics to measure success and identify areas for improvement, leveraging sales tool such as Salesforce

You should apply if you have: 

• Languages:
  • Must be fluent in Spanish (to native standard)
  • Strong English (oral and written), as all internal communication is in English
  • Catalan or any additional language would be a plus
• Extensive B2B sales experience in international payments or financial services
• Deep experience in FX (i.e., understanding of financial markets and their instruments, such as SPOT, FWDS, Derivatives), or financial markets and / or payments & technology market.
• Proven ability to navigate gate keepers to reach and influence C-Suite level relationships
• Strong sales management, business acumen
• Knowledge of international payments and foreign exchange products
• Financially astute with knowledge of business needs/concerns, as well as the commercial impact of global news and events
• Proficient in CRM software (e.g., Salesforce, Highspot) and MS Office Suite
• Ability to work independently to achieve or exceed KPIs and revenue targets
• Willingness to attain [Level 3 CISI Certificate (i.e., Introduction to securities and investments)] and/or [Level 4 CISI Certificate (Investment advice diploma)] within 6 months of hire

Preferred Qualifications

• Experience working in financial institutions, hedging solutions, and/or management consulting services a plus
• Familiarity with the Miller-Heiman strategic selling framework or similar sales methodologies would be a plus
• Detailed knowledge of Spain in terms of banking environment, including established professional networks, competition, and technology suppliers
• Bachelor’s degree (or equivalent) preferred, MBA is a plus.

About Convera 

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. 

We offer an abundance of competitive perks and benefits including: 

Competitive salary

Opportunity to earn a bonus (dependent on performance)

Great career growth and development opportunities in a global organization 

Corporate benefits

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. 

Apply now!

#LI-EW2

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

CRM & RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-driven CRM & Retention Strategist to join our team.

In this role at Common Thread Collective (CTC), you will hold a central strategic position, supporting our clients in achieving sustainable and scalable growth. Your primary mission is to generate consistent, predictable revenue through retention-led initiatives—leveraging data-driven insights to build accurate forecasts, inform strategic decisions, and maintain reliable performance. At CTC, your expertise is essential, encompassing both our proprietary forecasting frameworks and the core principles of retention marketing.

Your influence extends well beyond managing email channels—you serve as a strategic partner to clients across all facets of retention. You articulate the logic behind our recommendations clearly and convincingly, linking forecasting outputs to the email, SMS, direct mail, and additional lifecycle touchpoints we deploy. Your communication strengthens trust, aligns stakeholders, and elevates the overall client relationship.

You also champion CTC’s retention philosophy and the systems that operationalize it.
As a CRM & Retention Strategist, you bring rigor and intentionality to every initiative, ensuring each program meets the highest execution standards and remains tightly aligned with client goals.

You excel at tackling complex problems, take full ownership of results, and are dedicated to building, refining, and scaling impactful retention programs. We embody the mindset “Everyday in Every Play, Count on Me”—holding ourselves accountable, aiming for excellence, and consistently delivering meaningful outcomes.

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WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

  Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a CRM & Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better CRM & Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a CRM & Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.