Principal Engineer

Location: Waterloo, London, England, UK | Hybrid (1 day per week in office)

Who We Are 

At 8th Light, we bring life to the best ideas.

Founded in 2006 and headquartered in Chicago, we are a technology solutions provider that partners with organizations to solve meaningful challenges and drive sustainable growth. From early-stage startups to global enterprises, we work across industries to optimise our clients’ digital products through product strategy innovation, experiential design, AI solutions, and deep engineering expertise. 

Our commitment to quality means we deliver solutions we’re truly proud of, while our curiosity sparks innovation and breakthrough thinking. 8th Lights thrive in an environment that champions continuous education, fueling our growth through mentorship and hands-on work. We foster an open, collaborative culture grounded in honesty that builds trust, and believe true success is measured by the outcomes we create for our clients.

If this kind of work and our kind of people energizes you, you’ve found the right place. 

Who You Are

You’ve shown long-term repeated success on a variety of projects, typically over the course of 10+ years. You are a trusted expert and leader, often called upon to guide ambiguous initiatives and architect scalable solutions. You bring a blend of deep consulting acumen, technical expertise, and product thinking that drives measurable and impactful outcomes. In your previous experience, you have:

• Demonstrated long-term success on high-stakes consulting engagements across multiple language paradigms, stacks, ecosystems, technical environments, and client industries 
• Built high-quality, maintainable software collaboratively, incrementally, and through an approach tailored towards the unique needs of the clients you’ve served 
• Led the development and delivery of production-grade software using a variety of languages and frameworks, including but not limited to: Python, Java, JavaScript, TypeScript, React, Ruby, Scala, R, SQL, and Go
• Evaluated and strategically applied AI-assistive development tools to accelerate delivery and improve quality
• A track record of understanding, assessing, and embracing new tooling and trends within the software industry
• Experience building or integrating AI/ML-powered features into products or systems (e.g., recommendation engines, NLP models, computer vision, predictive analytics) 
• Used context-appropriate automated testing to inform software design choices and catch bugs
• Successfully led modernization efforts to align legacy systems with short and long-term business needs
• Remedied architecture-level concerns such as scalability, security, reliability, and performance
• Facilitated alignment and collaboration across technical and non-technical stakeholders to move initiatives forward in the face of ambiguity and complexity while balancing technical considerations with product and user needs
• Provided mentorship and team support at scale, while sharing knowledge and improving team practices 
• Actively sought out and effectively given feedback
• Collaboratively led stakeholders to balance technical considerations with product and user needs

What You’ll Do At 8th Light

As a go-to technologist and strategist within 8th Light, you’ll work with a variety of clients, typically one to two in a year, while continuing to deepen your and our collective domain expertise over the course of your career with us. You’ll be responsible for:

• Rapidly building trust with clients, demonstrating technical expertise and understanding of their domain and objectives 
• Guiding technical direction, solving complex problems, and demonstrating best practices while remaining deeply engaged within the codebase
• Working pragmatically to balance technology choices while delivering high-quality work within deadlines
• Advising clients on architecture, scalability and platform evolution, connecting technical decisions to product and business outcomes
• Collaborating on systems that involve the full ML lifecycle from data ingestion and preprocessing, to model deployment, integration, and performance monitoring
• Driving innovation by proactively surfacing new technical approaches and product solutions
• Leading or initiating formal feedback conversations with teams and clients via retrospectives
• Clearly articulating and documenting outcomes and driving forward action items
• Contributing to the health of your team and 8th Light’s culture by modelling our Values
• Designing and managing high-level technical roadmaps for large engagements
• Building your network and maintaining relationships with clients and other industry leaders within your domain
• Coaching client engineering teams, transferring knowledge and leveling up practices
• Influencing client CTOs and executive decisions. Planning and execute technical work that involves stakeholders outside of project boundaries such as across a client's technical organization
• Participating in account planning; opportunity identification.
• Facilitating retrospectives, strategy sessions, and technical deep-dives to improve team and project outcomes
• Identifying, mitigating, and resolving blockers to team progress
• Contributing to 8th Light by serving as a mentor, leading or designing workshops internally or for clients, representing 8th Light in the tech community, or supporting our hiring processes
• Demonstrating leadership in scalable system design, modular architecture, and platform- or product-oriented development.
• Bringing depth in testing strategies, observability, fault tolerance, and secure engineering practices.
• Applying architectural patterns to evaluate tradeoffs and drive clear, documented design rationale.

Strongly Preferred Skills

We work across many areas, and encourage anyone with the experience listed above to apply. We would particularly like to encourage applicants with experience in the following areas:

• Delivering and advising on enterprise-grade AI systems, including RAG pipelines, vector search, and agentic frameworks (e.g., LangChain, LlamaIndex, Crew AI, AutoGen, n8n), ensuring scalable, production-ready solutions that empower developers and align with business outcomes.
• DevSecOps & DevOps
• MLOps
• Infrastructure as Code
• Data Engineering: including platforms like Databricks for data processing and analytics.

Building a truly diverse, equitable, and inclusive workplace is an ongoing journey, and we’re excited to keep learning and growing together. We have a proud tradition of hiring talented colleagues with real-world career experiences. 

How You’ll be Supported

At 8th Light, we believe our people are our greatest asset. Their growth, well-being, and success shape our future. 

• Our wellness package is designed with the Whole YOU in mind and includes:
• A robust L&D programme featuring unlimited access to thousands of books, courses, and expert-led training on the O'Reilly learning platform.
• Annual financial stipend and time allotment for learning & development
• Coworking support for our global team
• 12 weeks of new parent leave available for eligible employees

See our full list of Benefits. 

A Note on Compensation

At 8th Light, we are committed to a compensation philosophy that is transparent, fair, and helps us attract and retain top talent in alignment with our company’s strategic growth goals and clients’ needs.

We benchmark our salaries using Geographic Structures to establish competitive pay ranges within the regions where 8th Lights live. Our pay ranges for our Principal Engineer position within London is: £92-818-£116-122 GBP

Reach out to recruiting@8thlight.com for more relevant information pertaining to your local market.

8th Light Hubs and Geographies

8th Light's culture is rooted in strong connections that extend across our teams, regions, and beyond client work. We are a distributed team across the United States, Canada, and the United Kingdom, with hubs in Chicago, London, Los Angeles, New York, and Seattle. 

• London Co-working: Employees working from our London hub follow a hybrid model, which includes a minimum of one day per week in our Waterloo Office. This co-working day is designed to encourage collaboration and further strengthen our community.In most cases, our consulting engagements do not require travel.

We hope to see you apply! 

^#LI-Hybrid

Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications.

Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost.

Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure.

In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on expert who can rapidly learn the Auth0 platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods.

This role is for the Okta EMEA Professional Services team, focusing on helping Okta customers in the region successfully deploying and implementing our Auth0 product.

What you'll do:

• Work hands on with Auth0 customers, primarily in a post-sales role, to provide innovative consulting services.
• Gather, analyze, and document post-sales requirements.
• Communicate to customers and partners at the technical and/or functional level appropriate for the situation.
• Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction.
• Be prompt and deliver high quality service and leadership to align with customer goals and requests.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the service.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues.
• Interact with management and other roles within the customer organization and Okta.
• Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.
• Perform hands on technical design, configuration, and troubleshooting of the Okta service.
• Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction.
• Manage multiple concurrent deployment projects.
• Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
• While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes.
• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers.
• Utilize knowledge of typical enterprise identity life cycle management processes and standards.
• Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations.
• May provide mentoring, guidance, and expertise to less experienced team members.
• Ensure quality and time management processes are followed by the team (e.g., change controls, time tracking).
• Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement.
• Ability to travel up to 25%. 

Who you are:

• 7+ years experience as a technical consultant delivering solutions to external customers.
• Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation).
• Software development experience (Node.js, Java, Ruby, .Net, PHP, REST/JSON, etc).
• Experience with JavaScript / Typescript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.).
• Some knowledge of enterprise web technologies, security and cutting-edge infrastructures.
• Ability to work independently and multi-functionally supporting the development of client work you're doing.
• Knowledge of typical enterprise identity life cycle management processes and standards.
• Ability to multi-task and manage multiple customer engagements is a requirement.
• Able and willing to be a hands-on contributor.
• Superb communication skills, including issue tracking, triaging and crisis management.
• Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards.

Education:

• A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required.
• Okta Certified Developer - Customer Identity Cloud will be a plus.
• CISSP, CISM or an IAM-related certification is a plus.

Nice to have:

• Experience in designing and implementing security and identity management solutions to support critical systems and business programs.
• Experience with Node.js runtime environment.
• Experience with Auth0.
• Mobile development experience preferred (iOS and Android).

#LI-RB4
P23915_3275547

#LI-Hybrid

Senior Solutions Engineer - Auth0, UK&I

The UK&I Solutions Engineering team are involved in all stages of the customer’s development lifecycle and are experienced using presentations, email, phone and social media to connect with customers. We are looking for great teammates who are able to work in close partnership with the sales team to progress opportunities toward successful conclusion.

We believe in Okta’s Solutions Engineers empathise with existing and prospective customers to quickly discern the true technical needs in the context of their business, by asking detailed and clarifying questions and presenting solutions that target those needs. You have the rare combination of technical savviness and business insight and you’re looking for a career where you can utilise both. As a Solutions Engineer at Okta, you will hone each of these skills by advising a diverse set of customers on what is possible using the Auth0 Identity Platform.

What you’ll be doing:

• Comprehensive discovery. Understanding the requirements of customer's and prospects in the context of their desired business outcomes.
• Deal progression. Working in close partnership with the sales team to progress opportunities.
• Manage technical sales progression from discovery to technical win.
• Building sales presentations, product demonstrations and educate customers (everyone from developers to product managers to C-level executives) on the best ways to cloud security technology.
• Have a hands on approach to solution validation, such as building and delivering. custom demonstrations, supporting customer-led PoCs etc.
• Empathising with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs.
• Using your technical savviness and business insights. As a Sales Engineer at Okta, you will hone each of these skills by advising a diverse set of customers on what is possible using Auth0.
• Maintain a broad and deep technical understanding of the Auth0 product line and the underlying technologies and protocols.
• Proactive engagement in local and regional sales and marketing events

What you’ll bring to the role:

• Experience working in a Pre-Sales role as Sales Engineer or Solutions Engineer.
• An ability to quickly articulate complex ideas around a technical topic, ideally on the fly at a whiteboard.
• Experience in a customer-facing role such as consulting, support, teaching, or pre-sales.
• Experience with at least one standard identity protocol (e.g. OIDC, OAuth2, SAML, LDAP).
• Strong development background with proficiency in at least one backend stack (e.g., Java, C#, Node.js, Python, PHP, Ruby) and a popular frontend stack (e.g., React, Angular, Vue).
• Experience working with REST APIs and SDKs.
• An understanding of core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF).
• Excellent communication skills and an ability to articulate business value.
• An ability to disperse knowledge to a highly skilled and experienced audience.
• A natural at building relationships, listening, and managing time well.
• Enjoy travel and meeting customers.
• Bonus points if you have experience in any of the following!
• Experience with Identity & Access Management, Single Sign-on and API-based solutions
• An understanding of Agentic AI and the role that Identity plays in enforcing continuous oversight
• Experience in mobile (iOS, Android) development
• Experience working with HTTP, HTML, and REST services. This includes using the dev tools in a browser to explain HTTP traffic and an HTTP client (like curl or Postman) to interact with an HTTP service.

The role is based around the London Office and the expectation will be that you will spend 2-3 days a week either meeting with prospective customers, existing customers, or collaborating with the team in the Office, which is located in Farringdon.

#LI-Hybrid

#LI-JP3

P24421_3343827

About the Role

We are seeking a Pre-sales Architect to join our team of identity security experts. In this role, you will leverage your technical expertise and business acumen to drive customer success, helping organisations modernise and secure their identity ecosystems. As a trusted advisor, you will collaborate with enterprise customers, channel partners, and internal teams to deliver innovative identity and access management (IAM) solutions that align with business goals.

This role requires a balance of strategic thinking, technical depth, and exceptional communication skills to translate complex identity challenges into solutions that address customer needs. You’ll play a pivotal role in accelerating sales cycles, enabling technical wins, and shaping the future of identity in your region.

The Opportunity

Reporting into the EMEA Office of the Field CTO, this role will be challenged daily to show prospects and customers how Okta can help solve their business challenges.  We are searching for individuals that have experience deploying identity and access management solutions in large and complex environments.  This hands-on experience and exposure to the operational aspect of real customer deployments is what sets you apart and provides credibility to the architectures you design and propose. Your proven experience with other products and legacy solutions will be invaluable when assessing a customer’s existing challenges and planning the roadmap for them to modernise and transition to Okta.

What you’ll be doing 

• Customer Engagement & Solution Design
• Collaborate with customers to understand their business objectives, technical challenges, and security needs.
• Design and present tailored identity and access management (IAM) solutions using Auth0.
• Lead workshops, whiteboarding sessions, and technical deep dives with enterprise stakeholders.
• Technical Expertise & Enablement
• Deliver live architecture workshops, drive proofs of concept (POCs) as part of a team, and pilot deployments to showcase Auth0’s capabilities.
• Stay up-to-date on emerging threats, compliance regulations, and industry trends to guide customers in future-proofing their identity strategies.
• Business Alignment & Thought Leadership
• Align identity solutions with customers’ business priorities, focusing on efficiency, security maturity, and ROI.
• Address regional compliance requirements (e.g., GDPR, DORA…) and navigate micro/macro-economic factors affecting budgets.
• Represent the company as a technical leader at customer meetings, industry events, and webinars.
• Collaboration & Stakeholder Alignment
• Partner with account teams (AEs + SEs) to define account strategies and drive customer success.
• Act as a conduit between customers and product teams, ensuring feedback informs the product roadmap.
• Collaborate with professional services and customer success teams for seamless solution delivery.
• Engage with Partners to support co-sell motions, ensure alignment on solution positioning, and provide technical enablement during pre-deal registration and opportunity qualification.
• Act as an overlay support resource for complex opportunities, helping SEs craft tailored strategies that address unique customer challenges while accelerating deal velocity.

What you’ll bring to the role

• Technical Skills
• Proficiency in identity protocols (OIDC, OAuth 2.0, SAML, LDAP)
• An understanding of core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Hands-on experience with APIs, SDKs (eg. [Javascript, HTML, frontend frameworks] development, mobile [iOS, Android] development, backend [Java, C#, Node.js, Python, PHP, Ruby]), and developer tooling for identity integrations.
• Business & Strategic Skills
• Ability to align technical solutions with business outcomes and articulate ROI to stakeholders.
• Familiarity with regional compliance and regulatory frameworks, tailoring solutions to meet specific requirements.
• Awareness of threat landscapes and emerging risks, including AI-driven attacks, insider threats, and privilege misuse.
• Soft Skills
• Strong presentation skills leveraging multiple mediums like whiteboarding, capable of engaging technical and non-technical audiences.
• Exceptional collaboration skills to work across customers, partners, and internal teams.
• A problem-solving mindset with the ability to adapt to evolving requirements and priorities.

Preferred Experience

• 8+ years in pre-sales, solution architecture, or a related field within the identity space with hands-on experience in enterprise environments
• Deep expertise in Customer Identity & Access Management (IAM) platforms such as Okta, Auth0, Microsoft, Keycloak, or similar solutions.
• Experience tailoring customer IAM strategies to specific industries or addressing international  challenges.
• Proficiency in an additional language relevant to your region (e.g., German, French, Arabic..) is highly desirable for fostering stronger customer engagement and regional support.

#LI-Hybrid

#LI-JP3

P24433_3336318

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music, and the heartbeat of our Ruby Lucy.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Join us and make it your own story

Trust us, you won't get bored, as you:

• prepare cocktails, drinks, and delicious snacks with a few skilled moves, ensuring smooth and seamless service
• let your imagination run wild and create your own drinks, depending on the season
• know what’s trending, support your lead in designing the bar menu, and use your skills to assist with bar training for the team
• take on various tasks in the service area and support other front desk activities
• roll up your sleeves when it comes to goods receiving, inspection, and storage, always keeping an eye on the perfect mise-en-place according to our setups and standards
• share your insider tips with our guests, pointing them to the best hotspots in the city

We've been waiting for you, since you have/are: 

• previous experience in a similar position, ideally in lifestyle hotels or at the bar hotspots of your city
• flexible and ready to work in shifts
• counting reliability, multitasking and your willingness to learn among your strengths
• empathetic with others and love sharing your enthusiasm with those around you
• a great sense of humour, enjoy working in a team, and love interacting with our guests
• speaking English fluently

What's in for you? That's how we groove:

If you want to know what to expect, listen to Carolina's story from our Ruby Zoe in London. You can find even more Ruby Stories here:

www.ruby-hotels.com/stories

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music, and the heartbeat of our Ruby Lucy.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Join us and make it your own story

Trust us, you won't get bored, as you:

• are not only an all-rounder and multitasking talent, but also the first point of contact for our guests to make them feel at home from the very first moment to the last drink
• prepare cocktails, drinks, and delicious snacks with a few skillful moves, ensuring smooth and seamless service
• lovingly take care of the preparation of our breakfast buffet and set the tables for the next morning
• hold down the fort at night and look after the house and guests
• handle the end-of-day closing with care, ensuring everything runs smoothly and stays on track
• share your insider tips with our guests, pointing them to the best hotspots in the city

We've been waiting for you, since you have/are: 

• ideally gained some experience in the hotel industry, don’t worry if you don’t know what "mise-en-place" means yet 😉
• a true night owl, who enjoys working primarily at night and in shifts, while always keeping everything under control
• counting reliability, multitasking and your willingness to learn among your strengths
• empathetic with others and love sharing your enthusiasm with those around you
• a great sense of humour, enjoy working in a team, and love interacting with our guests
• speaking fluent English
  
  

What's in for you? That's how we groove:

If you want to know what to expect, listen to Carolina's story from our Ruby Zoe in London. You can find even more Ruby Stories here:

www.ruby-hotels.com/stories

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music, and the heartbeat of our Ruby Zoe.

In an area famed for its pleasures – both genteel and guilty – we’ve taken inspiration for our Ruby Lucy from the fly-by-night world of markets and fairgrounds. With her 75 rooms she’s channeling some serious old-world charm and to capture that fleeting moment of excitement and excess, we’ve sprinkled a little carnival magic throughout our design. A short walk from the river and five minutes from Waterloo station, Ruby Lucy's a great base for exploring London.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Join us and make it your own story

Trust us, you won't get bored, as you:

• take care of cleaning the hotel rooms and, when needed, the public areas
• handle additional special cleaning tasks in consultation with the Housekeeping Operations Manager/Housekeeping Supervisor
• ensure and maintain the established housekeeping quality standards
• work hand in hand with our hosts and hotel technicians to fulfil the needs of our guests
• are the go-to person for our guests on the floor and always know what to do
• take responsibility for lost and found items, because nothing slips through your fingers

We've been waiting for you, since you have/are: 

• gained experience in a similar position within the hospitality industry
• loving cleanliness and order, with a keen eye for the little details
• bringing a positive attitude and always have a smile on your face
• enjoying working with international guests and know how to handle their various requests
• speaking fluent English

What's in for you? That's how we groove:

If you want to know what to expect, listen to Andreea's story from our Ruby Zoe in London. You can find even more Ruby Stories here:

www.ruby-hotels.com/stories

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music, and the heartbeat of our Ruby Stella.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Join us and make it your own story

Trust us, you won't get bored, as you:

• are not only an all-rounder and multitasking talent, but also the first point of contact for our guests to make them feel at home from the very first moment to the last drink
• prepare cocktails, drinks, and delicious snacks with a few skillful moves, ensuring smooth and seamless service
• lovingly take care of the preparation of our breakfast buffet and set the tables for the next morning
• hold down the fort at night and look after the house and guests
• handle the end-of-day closing with care, ensuring everything runs smoothly and stays on track
• share your insider tips with our guests, pointing them to the best hotspots in the city

We've been waiting for you, since you have/are: 

• ideally gained some experience in the hotel industry, don’t worry if you don’t know what "mise-en-place" means yet 😉
• a true night owl, who enjoys working primarily at night and in shifts, while always keeping everything under control
• counting reliability, multitasking and your willingness to learn among your strengths
• empathetic with others and love sharing your enthusiasm with those around you
• a great sense of humour, enjoy working in a team, and love interacting with our guests
• speaking fluent English

What's in for you? That's how we groove:

If you want to know what to expect, listen to Carolina's story from our Ruby Zoe in London. You can find even more Ruby Stories here:

www.ruby-hotels.com/stories

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music, and the heartbeat of our Ruby Lucy.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Join us and make it your own story

Trust us, you won't get bored, as you:

• are not only an all-rounder and multitasking talent, but also the first point of contact for our guests to make them feel at home from the very first moment to the last drink
• support our guests with the self-check-in process and take on additional front desk responsibilities
• prepare cocktails, drinks, and delicious snacks with a few skillful moves, ensuring smooth and seamless service
• lovingly take care of our breakfast buffet in the morning and wow our guests with your barista skills
• roll up your sleeves when it comes to goods receiving, inspection, and storage, always keeping an eye on the perfect mise-en-place according to our setups and standards
• share your insider tips with our guests, pointing them to the best hotspots in the city

We've been waiting for you, since you have/are: 

• ideally gained some experience in the hotel industry, don’t worry if you don’t know what "mise-en-place" means yet 😉
• flexible and ready to work in shifts
• counting reliability, multitasking and your willingness to learn among your strengths
• empathetic with others and love sharing your enthusiasm with those around you
• a great sense of humour, enjoy working in a team, and love interacting with our guests
• speaking fluent English

What's in for you? That's how we groove:

If you want to know what to expect, listen to Carolina's story from our Ruby Zoe in London. You can find even more Ruby Stories here:

www.ruby-hotels.com/stories

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The role

This position is a day rate contract role that will last for 3 months, with the possibility of extending to 6 months. You will lead the engineering work that underpins search in our merchant dashboard — the primary interface through which thousands of businesses manage their customers and payments on GoCardless.

Search is a critical workflow for our merchants. Whether they’re locating a specific customer, tracking down a payment, or reconciling transactions, they rely on search to get to the right information quickly. You will design and implement a robust, high-quality search solution that meets these needs: relevant, fast, and resilient at scale.

This is a hands-on engineering role. You will work closely with our Product Engineering and Platform teams, contributing production-ready code and pairing with engineers throughout the engagement. A key measure of success will be how well-equipped the team is to maintain and evolve the system after you leave.

What you bring  

• Deep hands-on experience building and operating Elasticsearch clusters in production environments, and you’re comfortable working across the full stack from cluster configuration through to Query DSL and index design
• Operational maturity — you design with observability in mind from the outset and know how to monitor cluster health, detect and respond to failures
• Cloud platform experience — you have worked with managed Elasticsearch deployments on a major cloud provider and understand what changes when moving away from self-managed infrastructure
• A track record of leaving teams more capable — through documentation, code review, or targeted workshops, you make complex systems understandable to engineers who will maintain them after you move on
• Strong programming skills in Ruby

Salary: £600 per day

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

 Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
• Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 45% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Senior Engineer

Location: Waterloo, London, England, UK | Hybrid (1 day per week in office)

Who We Are 

At 8th Light, we bring life to the best ideas.

Founded in 2006 and headquartered in Chicago, we are a technology solutions provider that partners with organizations to solve meaningful challenges and drive sustainable growth. From early-stage startups to global enterprises, we work across industries to optimise our clients’ digital products through product strategy innovation, experiential design, AI solutions, and deep engineering expertise. 

Our commitment to quality means we deliver solutions we’re truly proud of, while our curiosity sparks innovation and breakthrough thinking. 8th Lights thrive in an environment that champions continuous education, fueling our growth through mentorship and hands-on work. We foster an open and collaborative culture grounded in honesty that builds trust, and believe true success is measured by the outcomes we create for our clients.

If this kind of work and our kind of people energizes you, you’ve found the right place. 

Who You Are

You’ve shown repeated success on a variety of projects, typically over the course of 4+ years. You have a broad range of expertise that allows you to make an immediate impact on projects. In your previous experience, you have:

• Successfully contributed to high-stakes consulting engagements from discovery to production 
• Written production-quality code using a variety of languages and frameworks, that include: Python, Java, JavaScript, TypeScript, React, Ruby, Scala, R, SQL, and Go
• Built high-quality, maintainable software collaboratively, incrementally, and through an approach tailored towards the unique needs of the clients you’ve served 
• Leveraged AI-assistive development tools for tasks like scaffolding, refactoring, debugging, test generation, and documentation, where appropriate
• Experience building or integrating AI/ML-powered features into products or systems (e.g., recommendation engines, NLP models, computer vision, predictive analytics) 
• Used context-appropriate automated testing to inform software design choices and catch bugs
• Debugged and refactored pre-existing code to incrementally improve it
• Collaborated with teams using Git, MacOS/Linux, and CI/CD
• Remedied architecture-level concerns such as scalability, security, reliability, and performance
• Contributed to forums that encourage idea sharing, collaboration, and problem solving
• Made thoughtful recommendations and set direction in the face of ambiguity
• Mentored and shared knowledge with colleagues
• Actively sought out and effectively given feedback
• Communicated empathically with stakeholders and colleagues
• Influenced stakeholders to balance technical considerations with product and user needs

What You’ll Do At 8th Light

As a senior technologist on projects, you’ll work with a variety of clients, typically one to two in a year, through a variety of technologies and frameworks over the course of your career with us. You’ll work with colleagues who share your passion for technology solutions. You’ll invest time developing your skills and sharing what you know. You’ll be responsible for:

• Making immediate contributions to projects, rapidly building trust with your clients and team
• Working pragmatically to balance technology choices while delivering high-quality work within deadlines
• Contributing to architecture and software design discussions
• Collaborating on systems that involve the full ML lifecycle from data ingestion and preprocessing, to model deployment, integration, and performance monitoring
• Generating new potential solutions to challenges (technical and non-technical) in partnership with team members and clients
• Contributing to formal feedback conversations with teams and clients via retrospectives
• Clearly articulating and documenting outcomes and driving forward action items
• Regular syncs with your delivery team to provide status updates, and for identifying and evaluating risks and presenting potential solutions
• Identifying, mitigating, and resolving blockers to team progress
• Pursuing opportunities to further your skills to grow your career and keep pace with the rapid changes within the technology industry 
• Contributing to your team culture by building connections with your fellow 8th Lights, showing up on camera, and leveraging collaboration opportunities, such as coworking spaces and local team gatherings, where appropriate

Strongly Preferred Skills

We work across many areas, and encourage anyone with the experience listed above to apply. We would particularly like to encourage applicants with experience in the following areas:

• MLOps: including tools like LangChain for application development and managing the ML lifecycle
• Data Engineering: including platforms like Databricks for data processing and analytics
• DevSecOps & DevOps
• Infrastructure as Code

Building a truly diverse, equitable, and inclusive workplace is an ongoing journey, and we’re excited to keep learning and growing together. We have a proud tradition of hiring talented colleagues with real-world career experiences. 

How You’ll be Supported

At 8th Light, we believe our people are our greatest asset. Their growth, well-being, and success shape our future. 

Our wellness package is designed with the Whole YOU in mind and includes:

• A robust L&D programme featuring unlimited access to thousands of books, courses, and expert-led training on the O'Reilly learning platform.
• Coworking support for our global team
• 12 weeks of new parent leave available for eligible employees
• Transparent semi-annual promotion panel

See our full list of Benefits. 

A Note on Compensation

At 8th Light, we are committed to a compensation philosophy that is transparent, fair, and helps us attract and retain top talent in alignment with our company’s strategic growth goals and clients’ needs.

We benchmark our salaries using Geographic Structures to establish competitive pay ranges within the regions where 8th Lights live. Our pay ranges for our Senior Engineer position within London is: £56,640-£70,800 GBP.

Reach out to recruiting@8thlight.com for more relevant information pertaining to your local market.

8th Light Hubs and Geographies

8th Light's culture is rooted in strong connections that extend across our teams, regions, and beyond client work. We are a distributed team across the United States, Canada, and the United Kingdom, with hubs in Chicago, London, Los Angeles, New York, and Seattle. 

• London Co-working: Employees working from our London hub follow a hybrid model, which includes a minimum of one day per week in our Waterloo Office. This co-working day is designed to encourage collaboration and further strengthen our community.In most cases, our consulting engagements do not require travel.

We hope to see you apply! 

_#LI-Hybrid

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

UP (Unified Platform) consolidates data and technologies into a comprehensive solution, accelerating time to market. Optimizing decision-making and research, our platform simplifies implementing new ideas, enhancing our competitive edge.

UP - PI (Platform Infrastructure) creates and operates tooling to make building, running, and changing UP software more scalable, failure-proof, and intelligible. They bridge infrastructure and running services and balance developer autonomy with guard-rails. The team ensures that infrastructure underlying UP services is robust, resilient, and agile to adapt to evolving demands. The team curates UP's SDLC by embedding and consulting with other teams to hone a consistent approach. UP - PI spearheads adoption of new tools and practices across the UP platform. We dogfood what we build, treat developers as customers, and look for engineers who blend strong software engineering instincts with platform engineering skills. 

Expectations:

• Pave a Golden Path for developers from design to deployment.
• Design, implement, operate and maintain build/release/run tooling for 20+ development teams.
• Enable other teams to focus on business domains.
• Influence outcomes through dozens of software teams.
• Broadcast contagious passion for developer experience.
• Consolidate diverse and redundant approaches to common problems.
• Support and teach users of the development platform you build.
• Incorporate Agentic AI tools into our SDLC and Platform.
• Make AI-Empowered iteration seamless and safe for other Software Engineers. 

Desirable Experience:

• Six or more years of high impact contributions in Software Engineering or adjacent roles
• Expertise in GitHub Actions, Team City, Concourse, or comparable CI/CD systems
• Proficiency in at least one of Python, Go, Java, Ruby
• Working Knowledge of Kubernetes
• Comfort deploying software to the cloud and on-premises
• Proven success in elevating standards for non-functional requirements like security, observability, reliability, and speed of delivery
• Informed perspective about AI Agents as development tools
• Record of accomplishment of enhancing the capabilities of other engineers and teams 

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

[#LI-SK1] 

DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 30 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With over 2000 employees and offices around the world, we work together to solve complex problems, challenge consensus and deliver meaningful results. It’s a place of high expectations, deep curiosity and thoughtful collaboration.

We are seeking a Senior Software Engineer to join our Unified Platform (UP) organization.  UP consolidates data and technologies into a comprehensive solution, accelerating time to market. Optimizing decision-making and research, our platform simplifies implementing new ideas, enhancing our competitive edge.

As a Software Engineer on one of the Unified Platform teams, you'll be part of a tight knit team of software engineers working closely with internal users (analysts, quants, traders) to develop innovative systems that enable research and trading. You'll experiment with emerging technologies to process data at scale. You’ll wrestle a mountain of data into human understandable insights. 

We care deeply about preserving a respectful and diverse team culture. We are a group of polyglots and technologists always seeking to find the right tool for each problem, even if that means learning something new or reviving something old.  We value business impact and outcomes over process, and we make decisions based on data.  We strive to adapt quickly as business priorities change. 

What you’ll do in this role:

• Develop tools to enable the business to rapidly embrace new opportunities in global markets
• Partner closely with internal customers to understand their needs and build intuitive self-service tools
• Develop software for large scale data acquisition, storage, accessibility, and visualization
• Work with a team to maintain and extend our global markets reach
• Learn about market microstructure, financial instruments, and markets in which DRW participates or wants to participate in

This could be a good fit if you:

• Are motivated to solve hard problems with deceptively simple solutions
• Think a lot about user experience and try to really understand end users’ jobs and pain points
• Think a lot about APIs, modular design and testing
• Love refactoring and keep trying until you find a better answer
• Enjoy making the “right way to do it” the path of least resistance
• Have made a random tool for yourself…and then peers ask for it…then other teams ask for it…
• Are fiercely proud of your project’s reliability, performance and ease of maintenance
• Are excited to learn about financial markets, trading, etc.

What we need on the team: 

• At least 2-3 years of platform-level software development experience
• Strong computer science fundamentals; a degree in Computer Science or equivalent work experience
• Strong experience with Java, Python or any modern programming language
• Experience processing high volumes of data at scale
• Excellent analytical and problem-solving skills
• Comfort working within a globally-distributed team
• A background in some of the following a bonus:
• Java experience
• Python experience
• Ruby experience
• Big data technologies: Spark, Trino, Kafka
• Financial Markets experience
• SQL: Postgres, Oracle
• Cloud-native deployments: AWS, Docker, Kubernetes
• Observability: Splunk, Prometheus, Grafana 

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

#LI-TL

DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 30 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With over 2000 employees and offices around the world, we work together to solve complex problems, challenge consensus and deliver meaningful results. It’s a place of high expectations, deep curiosity and thoughtful collaboration.

We are seeking a Software Engineer to join our Unified Platform (UP) organization.  UP consolidates data and technologies into a comprehensive solution, accelerating time to market. Optimizing decision-making and research, our platform simplifies implementing new ideas, enhancing our competitive edge.

As a Software Engineer on one of the Unified Platform teams, you'll be part of a tight knit team of software engineers working closely with internal users (analysts, quants, traders) to develop innovative systems that enable research and trading. You'll experiment with emerging technologies to process data at scale. You’ll wrestle a mountain of data into human understandable insights. 

We care deeply about preserving a respectful and diverse team culture. We are a group of polyglots and technologists always seeking to find the right tool for each problem, even if that means learning something new or reviving something old.  We value business impact and outcomes over process, and we make decisions based on data.  We strive to adapt quickly as business priorities change. 

What you’ll do in this role:

• Develop tools to enable the business to rapidly embrace new opportunities in global markets
• Partner closely with internal customers to understand their needs and build intuitive self-service tools
• Develop software for large scale data acquisition, storage, accessibility, and visualization
• Work with a team to maintain and extend our global markets reach
• Learn about market microstructure, financial instruments, and markets in which DRW participates or wants to participate in

This could be a good fit if you:

• Are motivated to solve hard problems with deceptively simple solutions
• Think a lot about user experience and try to really understand end users’ jobs and pain points
• Think a lot about APIs, modular design and testing
• Love refactoring and keep trying until you find a better answer
• Enjoy making the “right way to do it” the path of least resistance
• Have made a random tool for yourself…and then peers ask for it…then other teams ask for it…
• Are fiercely proud of your project’s reliability, performance and ease of maintenance
• Are excited to learn about financial markets, trading, etc.

What we need on the team: 

• At least 2-3 years of platform-level software development experience
• Strong computer science fundamentals; a degree in Computer Science or equivalent work experience
• Strong experience with Java, Python or any modern programming language
• Experience processing high volumes of data at scale
• Excellent analytical and problem-solving skills
• Comfort working within a globally-distributed team
• A background in some of the following a bonus:
• Java experience
• Python experience
• Ruby experience
• Big data technologies: Spark, Trino, Kafka
• Financial Markets experience
• SQL: Postgres, Oracle
• Cloud-native deployments: AWS, Docker, Kubernetes
• Observability: Splunk, Prometheus, Grafana 

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

#LI-TL

DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 30 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With over 2000 employees and offices around the world, we work together to solve complex problems, challenge consensus and deliver meaningful results. It’s a place of high expectations, deep curiosity and thoughtful collaboration.

We are seeking a Senior Software Engineer to join our Unified Platform (UP) organization.  UP consolidates data and technologies into a comprehensive solution, accelerating time to market. Optimizing decision-making and research, our platform simplifies implementing new ideas, enhancing our competitive edge.

As a Software Engineer on one of the Unified Platform teams, you'll be part of a tight knit team of software engineers working closely with internal users (analysts, quants, traders) to develop innovative systems that enable research and trading. You'll experiment with emerging technologies to process data at scale. You’ll wrestle a mountain of data into human understandable insights. 

We care deeply about preserving a respectful and diverse team culture. We are a group of polyglots and technologists always seeking to find the right tool for each problem, even if that means learning something new or reviving something old.  We value business impact and outcomes over process, and we make decisions based on data.  We strive to adapt quickly as business priorities change. 

What you’ll do in this role:

• Develop tools to enable the business to rapidly embrace new opportunities in global markets
• Partner closely with internal customers to understand their needs and build intuitive self-service tools
• Develop software for large scale data acquisition, storage, accessibility, and visualization
• Work with a team to maintain and extend our global markets reach
• Learn about market microstructure, financial instruments, and markets in which DRW participates or wants to participate in

This could be a good fit if you:

• Are motivated to solve hard problems with deceptively simple solutions
• Think a lot about user experience and try to really understand end users’ jobs and pain points
• Think a lot about APIs, modular design and testing
• Love refactoring and keep trying until you find a better answer
• Enjoy making the “right way to do it” the path of least resistance
• Have made a random tool for yourself…and then peers ask for it…then other teams ask for it…
• Are fiercely proud of your project’s reliability, performance and ease of maintenance
• Are excited to learn about financial markets, trading, etc.

What we need on the team: 

• 5+ years of platform-level software development experience
• Strong computer science fundamentals; a degree in Computer Science or equivalent work experience
• Strong experience with Java, Python or any modern programming language
• Experience processing high volumes of data at scale
• Excellent analytical and problem-solving skills
• Comfort working within a globally-distributed team
• A background in some of the following a bonus:
• Java experience
• Python experience
• Ruby experience
• Big data technologies: Spark, Trino, Kafka
• Financial Markets experience
• SQL: Postgres, Oracle
• Cloud-native deployments: AWS, Docker, Kubernetes
• Observability: Splunk, Prometheus, Grafana 

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

#LI-KS2

Responsibilities

We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering team. In this role, you will be responsible for designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors. This role requires a deep understanding of AI/ML technologies, integration, automation experience and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.

In this role, you will also be responsible to:

• Implement agent-based AI solutions using the Workato Agentic AI platform.

• Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows.

• Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform.

• Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.

• Continuously monitor and improve AI system performance, ensuring efficiency and reliability.

• Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation.

• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment.

• Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.

• Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.

• Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.

• Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences.

Requirements

Qualifications / Experience / Technical Skills

• BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field.

• A total of 4+ years of relevant experience in design, development, and implementation.

• Proven experience in AI engineering, with a focus on agent-based systems.

• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations.

• Knowledge of implementing integration projects is essential. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases.

• Strong working knowledge of APIs—RESTful, SOAP/XML. Solid understanding of data structures—JSON. Sound knowledge of any RDBMS/NoSQL.

Nice to have

• Hands-on experience with any of the following: Java, Python, or Ruby.

• Experience working with integration platforms such as TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools.

• Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure.

• Experience with in Workato.

• Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact

• Strong critical thinking, analytical skills with an entrepreneurial and proactive mindset

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

(REQ ID: 2750)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers.

What you’ll do

As a member of the team, the Solutions Architect will build highly consultative trusted relationships with c-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You will architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. 

Responsibilities

• Be a key member of the Platform account team with deep involvement in defining the customer strategy; Identify and close new complex opportunities, and accelerate solution adoption. 
• Identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap. 
• Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments. 
• Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges.
• Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations in play.
• Conduct business analysis and background research on customers, industries, and competitors with a view to support growth for the user's business. 
• Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations, workshops and solution demos. 
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
• Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.  
• Participate in sales forecasting, Quarterly Business Reviews and account/territory planning to strategically and tactically align for success.
• Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally. 

Who you are

You have achieved an experienced position as an enterprise architect, senior solution architect or principal solution engineer and have a successful track record advising enterprise-grade digital native / SAAS / Platform / Marketplace companies, focused on identifying business priorities, formulating technology strategies and designing an end-to-end business solution. You possess deep technical acumen, high interpersonal and leadership skills, and have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success along the entire customer journey. Strategic and creative thinker who can proactively identify challenges, take ownership, and maintain a positive approach when facing difficult obstacles.

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise.
• Experience in the payments/ billing / invoicing / issuing / banking / Fintech space.
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• Thorough understanding of the software development lifecycle and API architectures. A background in writing code in any of Stripe’s primary deployment languages (Ruby, Python, JavaScript, Java, Go, etc.) is a plus.
• Outstanding spoken and written communication skills, presentation skills, and confident in explaining complex concepts to both technical and non-technical audiences.
• Ability to operate independently in a highly ambiguous and fast-paced environment.
• Passion to take on ownership and drive change in a constantly evolving environment. 
• Superior verbal and written communication skills in English.
• Ability to travel per business needs.

Preferred qualifications

• Prior experience in consulting.
• Experience at a growth stage internet/software company.

What we do 

We are looking to hire a Lead Systems Reliability Engineer to join our engineering team to continue building and maintaining our data-driven platform. We leverage technologies like Aerospike, MongoDB, and Kafka to perform many real time activities, translating to with a p99 latency under 1 millisecond on the back end!

Do you enjoy tuning, performance testing, troubleshooting, automation, and operating at scale? Does testing next-gen hardware, evaluating data access patterns, and designing automation around distributed systems excite you?

What makes this role different:

• First in the Industry: The Trade Desk is the first company to run over 5MM QPS to NVMe in Aerospike on a single node, forcing core software redesigns to achieve this scale.
• Work on Cutting-Edge Hardware: Design clusters with nodes featuring 300TB of NVMe, 3TB RAM, and 512 cores, delivering a global 2,500GB/s throughput directly from flash.
• Shape the Future of Infrastructure: Spec your own systems and collaborate directly with AMD and NoSQL vendors to run PoCs and optimize bleeding-edge technology for internet-scale workloads.
• Deep Performance Engineering: Dive into kernel, hardware, and system interactions, leveraging tools like flamegraphs, NUMA counters, BIOS tuning, and synthetic testing to achieve world-class performance.
• Push Hardware Endurance Limits: Build clusters engineered to withstand over 1 zettabyte of endurance.

What you’ll do: 

• Lead a team to influence, manage, and plan work streams, systems, and data structures at scale within a global ecosystem, spanning multiple infrastructure providers (cloud and traditional datacenters).
• Encourage, improve, and build infrastructure automation in a way that works with stateful systems at scale.
• Own operations for Linux-based systems running Aerospike, Kafka, and Mongo.
• Serve as a point of contact to review new use cases, answer questions, and participate in on-call rotation.
• Learn to be a NoSQL SME. You do not need experience to apply – we will train you.
• Benchmark and analyze next generation hardware offerings.

Who you are: 

Skills and Experience

• Linux operating system
• Leadership experience and ability to mentor
• Troubleshooting
  • Techniques for isolation, scientific method
  • Identify bottlenecks (Is it CPU? IO?)
• Nice-To-Have experience:
  • Physical hardware (on-prem) internals, management, and operation
  • Performing testing and tuning
  • Databases (relational or NoSQL)
  • Ansible/PyInfra/Chef
  • Prometheus
  • Kubernetes
  • Python/Ruby/Rust/Bash/Golang/C#

• Thinking beyond the task at hand to deeply understand the 'why' behind an objective.
• A welcoming of ideas, and understanding of, perspectives that are different from your own and an interest in seeking and building from a common ground.
• You are a creative thinker, not bound by "the way things have always been done" but are thinking of the questions nobody has thought of and are "yet to be asked". What you know is less important than how well you learn, innovate, collaborate, and adapt.
• As a global team from many diverse backgrounds, experiences, and perspectives, you value and seek out paths for fostering diversity.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. 

Rockstar is on the lookout for a seasoned Lead Programmer who is keenly interested in all the low-level technology that makes a modern video game tick, in order to help support the Rockstar Games creator platforms, including FiveM and RedM. You will need to adequately juggle team mentorship responsibilities, all the while collaborating with stakeholders across the organization to ensure adherence to development processes and security standards.

This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of London. 

WHAT WE DO

• The Rockstar Games Creator Platform team creates technology, tools, and solutions to enhance the creator experience and empower our community to create and share any experience imaginable.
• We deliver a technology platform that enables creators to develop their own game modes and other modifications in a variety of scripting languages and for players to experience this content on fully customized dedicated servers.

RESPONSIBILITIES

• Develop and maintain a comprehensive strategy for the standup and continuous improvement of Rockstar’s Creator Platform technologies, which includes the FiveM and RedM platforms and associated creator tooling.
• Devise and work with the Creator Platform teams towards the achievement of attainable development milestones.
• Oversee Creator Platform engineering teams, working closely with appointed engineering leads to align on key technical decisions.
• Help mentor and develop the skills of the engineering leads and other developers within the Creator Platform team.
• Support the ongoing scaling of the technical group through ongoing recruiting, interviewing, and onboarding.  
• Implement and maintain the software development lifecycle (SDLC) for the Creator Platform team, ensuring it is aligned with company and project objectives.
• Leverage knowledge of internal code base to devise well-considered strategies for integration of Creator Platform technology into Rockstar Games’ games and products.
• Collaborate with partners across Game, Security, Online Services and related development teams to guarantee alignment with all Rockstar Game and Security required standards and guidelines.  

REQUIREMENTS

• At least 5 years of hands-on experience designing and developing low-level software systems and architecture.
• At least 3 years’ experience leading engineering teams of 10+, including mentoring, performance management, and career development.
• Strong proficiency in C++ and at least one scripting language (e.g. Python, PERL, Ruby).
• At least one shipped console or PC title; preferably on the Xbox and/or PlayStation consoles.
• Experience crafting and accomplishing roadmaps, with a focus on delivering measurable outcomes.
• Demonstrated experience collaborating with cross-functional stakeholders, supported by excellent communications and interpersonal skills.
• Ability to tailor communication style to technical and non-technical audiences.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• A keen interest in the modding or User Generated Content communities.
• Experience with Javascript and/or Lua.
• Experience with reverse engineering.

HOW TO APPLY

Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.  

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

#LI-KD1

About the Job: 

LaunchDarkly is in the middle of a category shift - from feature management to the AI control plane: the governance layer between AI-generated code and safe production deployment. Every enterprise we talk to has the same problem - their engineers are shipping AI-assisted code faster than their release governance, observability, and experimentation processes can keep up. We're the answer to that.

As a Senior Solutions Engineer in EMEA, you'll be on the front line of that shift. You'll partner with Account Executives to win and expand strategic enterprise accounts, lead technical evaluations, and build champions inside customers who genuinely change how they ship software. This isn't a demo-monkey role - it's a role for SEs who want to sit across from CTOs, Heads of Platform, and Heads of AI and have a meaningful conversation about where their business is going.

Responsibilities:

• Be a Trusted Advisor:
  • Partner with AEs to qualify, develop, and close strategic enterprise deals
  • Bring a perspective - challenge customers to think bigger about what's possible, with insight on where the industry is heading
  • Translate complex technical capability into business outcomes that resonate with both engineers and executives
• Champion Building & Customer Relationships:
  • Build deep relationships with technical and business stakeholders so they advocate for LaunchDarkly when you're not in the room
  • Stay connected through on-site visits, working sessions, and continuous discovery
  • Use our London office as a hub for in-person customer workshops, exec sessions, and team collaboration (typically 1-2 days a week)
• Technical Validation & Proof of Value:
  • Lead high-impact demos and POVs that don't just tick a box - they make customers want to buy
  • Own evaluation end to end: success criteria, executive alignment, commercial clarity, and timelines
  • Build solutions that demonstrate clear, measurable business impact
• Stay Sharp & Be the Expert:
  • Stay ahead of where software delivery is going - AI-assisted development, governance, experimentation, progressive delivery, and the platform engineering shift
  • Own the technical conversation across audiences - from staff engineers to CIOs
• Collaboration & Feedback:
  • Advocate for customers - your insights shape the roadmap
  • Work cross-functionally with Sales, CS, Product, Engineering, and Professional Services
• Travel & On-Site Engagement:
  • Up to 35% travel, primarily across EMEA, for customer workshops, deal closings, and industry events

About You:

• Curious about AI, in and out of work: The best SEs we've hired recently are the ones already experimenting with AI tooling for fun - building side projects, automating their own workflows, playing with agentic systems. We're not looking for AI researchers. We're looking for people who are genuinely interested in where this is going and want to bring that curiosity into customer conversations.
• Champion Builder: You enjoy building strong relationships and creating internal advocates. You know that the best deals are won through the people inside the customer, not the slides you bring.
• Drive & Ownership: You don't wait to be asked. You see what needs to be done and you do it.
• Business Acumen: You can position LaunchDarkly as a strategic enabler, not a tool. You connect technology to revenue growth, competitive advantage, and operational efficiency.
• Humble, Hungry, Smart, Energetic:
  • Humble - collaborative, feedback-seeking, team-first
  • Hungry - self-motivated, goes the extra mile, closes big deals
  • Smart - reads the room, tailors the message, connects with any audience
  • Energetic - brings urgency and momentum
• Coachable: You seek feedback and apply it. You learn quickly across new tech, new methodologies, and new customer contexts.
• Technical Expertise:
  • Modern software delivery - Solid understanding of CI/CD, feature flags, progressive delivery, and platform engineering
  • AI-assisted development - Familiarity with how engineering teams are using tools like GitHub Copilot, Cursor, and Claude Code, and the governance challenges that creates
  • AI/ML workflows (nice to have) - Exposure to model deployment, inference services, prompt engineering, or AI application architecture
  • Hands-on technical skills - You can design and lead technical demos, workshops, and POVs without an engineer holding your hand
• Sales Experience & Methodology:
  • Comfortable with MEDDPICC, Command of the Message, or similar structured frameworks
  • Experience selling into FTSE 100, FTSE 250, or large enterprise environments
  • Proven ability to drive $1M+ deals and build compelling business cases

Qualifications:

• 8+ years in technical sales or solutions engineering, selling complex enterprise SaaS
• Track record of leading POCs, POVs, and world-class demos
• Experience with structured sales methodologies (MEDDPICC, CoM, or similar)
• Strong technical and business communication skills
• Willingness to travel up to 35%
• Based in or able to commute to London 1-2 days per week

Preferred: 

• Experience selling adjacent categories - dev tools, observability, experimentation, AI infrastructure, platform engineering
• Programming and cloud expertise - proficiency in one of LaunchDarkly's supported languages (Java, .NET, Go, JavaScript/Node, Python, PHP, Ruby, iOS, or Android) and container tech (Docker, Kubernetes)
• Enterprise sales experience in $1M+ blue-chip environments
• Personal interest in AI - side projects, experimentation, and a point of view on where the industry is heading

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

The Role

• Own complex problems end-to-end, working with our talented team to design and build robust, scalable solutions.
• Develop innovative products that empower our customers to bring world-class connectivity services to their users with ease.
• Uphold our high engineering standards, improving tooling and processes where necessary.
• Design, build and maintain best-in-class APIs and services. Contribute to our Ruby on Rails monolith and take an active part in breaking down our monolith towards a more distributed system. Be comfortable juggling multiple languages - we’re currently using Ruby, Go, Typescript and some Elixir. Depending on your team you might get in touch with some or all of these languages. You don’t need to have deep expertise in all of our languages, we will give you plenty of room to learn and grow with your team.
• Maintain the reliability of our systems by building for observability and participating in incident response as needed.

Salary range: €85k - €120k. 

You can find more about how we work on our engineering page.

What We Are Looking For

• You have experience designing APIs and building backend services. You enjoy thinking about systems, and you care about the quality of the software you produce.
• You enjoy building products from scratch. You care about finding the right solution to customer needs, and you’re comfortable taking ownership and delivering.
• You love learning technologies as you go. You always want to find the right tool for the job, and don't only follow what you already know.
• You care about more than just engineering. You need to see the business impacts of everything you do. You know how to make speed/quality trade-offs.

About the Role

Our Platform team creates the foundation that allows our entire engineering organisation to move fast. This means building shared tooling, managing migrations (including our move from a Ruby monolith), and evolving our infrastructure.

We’re looking for a Mid/Senior Backend Engineer to join a team that keeps frameworks lean and focuses on what matters: clean, maintainable code, shipped fast with TDD, DDD, and continuous integration and delivery.

We are a Go shop, and while we’re busy migrating away from our Ruby monolith, our stack includes PostgreSQL, MongoDB, RabbitMQ, Redis, gRPC, and Thrift. Everything runs on AWS and Kubernetes, managed via Terraform.

Our interview process includes a recruiter screen, algorithms and live coding. Senior+ candidates also complete a system design section and a structured review of past experience and achievements.

Responsibilities

• Write high-quality, performant code primarily in Go.
• Implement new microservices while helping us responsibly manage and migrate away from legacy services.
• Work closely with product managers, designers, and data scientists to turn abstract requirements into concrete technical designs.
• Ensure our systems stay responsive under heavy load, optimising for both latency and reliability.

Requirements

• 3+ years of experience (5+ years for seniors) building and maintaining scalable backend services.
• We use Go. If you know it, great. If not, we’ll interview you in your strongest language (Python, C++, Java, Ruby, etc.). We hire for engineering fundamentals, not syntax.
• In-depth knowledge of relational and NoSQL databases (PostgreSQL, MongoDB, Redis) and experience with message brokers like RabbitMQ or Kafka.

What we Offer

• Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice
• Salary: £90,000 – £120,000
• Employee stock options plan
• Private medical and dental insurance
• Life and critical illness cover
• Latest-generation MacBook Pro and 4k display
• Monthly credit towards Wheely journeys
• Cycle to Work scheme
• Professional development stipend
• Relocation support, including visa sponsorship and allowance

About the Role

Our Platform team creates the foundation that allows our entire engineering organisation to move fast. This means building shared tooling, managing migrations (including our move from a Ruby monolith), and evolving our infrastructure.

We’re looking for a Mid/Senior Backend Engineer to join a team that keeps frameworks lean and focuses on what matters: clean, maintainable code, shipped fast with TDD, DDD, and continuous integration and delivery.

We are a Go shop, and while we’re busy migrating away from our Ruby monolith, our stack includes PostgreSQL, MongoDB, RabbitMQ, Redis, gRPC, and Thrift. Everything runs on AWS and Kubernetes, managed via Terraform.

Our interview process includes a recruiter screen, algorithms and live coding. Senior+ candidates also complete a system design section and a structured review of past experience and achievements.

Responsibilities

• Write high-quality, performant code primarily in Go.
• Implement new microservices while helping us responsibly manage and migrate away from legacy services.
• Work closely with product managers, designers, and data scientists to turn abstract requirements into concrete technical designs.
• Ensure our systems stay responsive under heavy load, optimising for both latency and reliability.

Requirements

• 3+ years of experience (5+ years for seniors) building and maintaining scalable backend services.
• We use Go. If you know it, great. If not, we’ll interview you in your strongest language (Python, C++, Java, Ruby, etc.). We hire for engineering fundamentals, not syntax.
• In-depth knowledge of relational and NoSQL databases (PostgreSQL, MongoDB, Redis) and experience with message brokers like RabbitMQ or Kafka.
• Upper-Intermediate (B2) English proficiency or higher. You should be comfortable debating technical trade-offs with your peers.

What we Offer

• Office-based role in Nicosia, four days a week with flexible start and finish times, plus one remote day of your choice
• Competitive salary
• Employee stock options plan
• Private medical and dental insurance
• Daily Lunch allowance
• Latest-generation MacBook Pro and 4k display
• Professional development stipend
• Relocation support, including visa sponsorship and allowance

About the role

Our Marketplace team builds the models and algorithms that balance supply and demand, optimising pricing and matching to ensure chauffeurs earn and passengers aren't left waiting.

We’re looking for a Mid/Senior Backend Engineer to join a team that keeps frameworks lean and focuses on what matters: clean, maintainable code, shipped fast with TDD, DDD, and continuous integration and delivery.

We are a Go shop, and while we’re busy migrating away from our Ruby monolith, our stack includes PostgreSQL, MongoDB, RabbitMQ, Redis, gRPC, and Thrift. Everything runs on AWS and Kubernetes, managed via Terraform.

Our interview process includes a recruiter screen, algorithms and live coding. Senior+ candidates also complete a system design section and a structured review of past experience and achievements.

Responsibilities

• Write high-quality, performant code primarily in Go.
• Implement new microservices while helping us responsibly manage and migrate away from legacy services.
• Work closely with product managers, designers, and data scientists to turn abstract requirements into concrete technical designs.
• Ensure our systems stay responsive under heavy load, optimising for both latency and reliability.

Requirements

• 3+ years of experience (5+ years for seniors) building and maintaining scalable backend services.
• We use Go. If you know it, great. If not, we’ll interview you in your strongest language (Python, C++, Java, Ruby, etc.). We hire for engineering fundamentals, not syntax.
• In-depth knowledge of relational and NoSQL databases (PostgreSQL, MongoDB, Redis) and experience with message brokers like RabbitMQ or Kafka.
• Upper-Intermediate (B2) English proficiency or higher. You should be comfortable debating technical trade-offs with your peers.

What we Offer

• Office-based role in Nicosia, four days a week with flexible start and finish times, plus one remote day of your choice
• Competitive salary
• Employee stock options plan
• Private medical and dental insurance
• Daily Lunch allowance
• Latest-generation MacBook Pro and 4k display
• Professional development stipend
• Relocation support, including visa sponsorship and allowance

About the Role

Our Marketplace team builds the models and algorithms that balance supply and demand, optimising pricing and matching to ensure chauffeurs earn and passengers aren't left waiting.

We’re looking for a Mid/Senior Backend Engineer to join a team that keeps frameworks lean and focuses on what matters: clean, maintainable code, shipped fast with TDD, DDD, and continuous integration and delivery.

We are a Go shop, and while we’re busy migrating away from our Ruby monolith, our stack includes PostgreSQL, MongoDB, RabbitMQ, Redis, gRPC, and Thrift. Everything runs on AWS and Kubernetes, managed via Terraform.

Our interview process includes a recruiter screen, algorithms and live coding. Senior+ candidates also complete a system design section and a structured review of past experience and achievements.

Responsibilities

• Write high-quality, performant code primarily in Go.
• Implement new microservices while helping us responsibly manage and migrate away from legacy services.
• Work closely with product managers, designers, and data scientists to turn abstract requirements into concrete technical designs.
• Ensure our systems stay responsive under heavy load, optimising for both latency and reliability.

Requirements

• 3+ years of experience (5+ years for seniors) building and maintaining scalable backend services.
• We use Go. If you know it, great. If not, we’ll interview you in your strongest language (Python, C++, Java, Ruby, etc.). We hire for engineering fundamentals, not syntax.
• In-depth knowledge of relational and NoSQL databases (PostgreSQL, MongoDB, Redis) and experience with message brokers like RabbitMQ or Kafka.

What we Offer

• Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice
• Salary: £90,000 – £120,000
• Employee stock options plan
• Private medical and dental insurance
• Life and critical illness cover
• Latest-generation MacBook Pro and 4k display
• Monthly credit towards Wheely journeys
• Cycle to Work scheme
• Professional development stipend
• Relocation support, including visa sponsorship and allowance

About the Role

Our Mapping team tackles the spatial intelligence of the platform: road matching, low-latency ETA predictions, and processing thousands of coordinates every second to ensure every journey is accurately tracked.

We’re looking for a Mid/Senior Backend Engineer to join a team that keeps frameworks lean and focuses on what matters: clean, maintainable code, shipped fast with TDD, DDD, and continuous integration and delivery.

We are a Go shop, and while we’re busy migrating away from our Ruby monolith, our stack includes PostgreSQL, MongoDB, RabbitMQ, Redis, gRPC, and Thrift. Everything runs on AWS and Kubernetes, managed via Terraform.

Our interview process includes a recruiter screen, algorithms and live coding. Senior+ candidates also complete a system design section and a structured review of past experience and achievements.

Responsibilities

• Write high-quality, performant code primarily in Go.
• Implement new microservices while helping us responsibly manage and migrate away from legacy services.
• Work closely with product managers, designers, and data scientists to turn abstract requirements into concrete technical designs.
• Ensure our systems stay responsive under heavy load, optimising for both latency and reliability.

Requirements

• 3+ years of experience (5+ years for seniors) building and maintaining scalable backend services.
• We use Go. If you know it, great. If not, we’ll interview you in your strongest language (Python, C++, Java, Ruby, etc.). We hire for engineering fundamentals, not syntax.
• In-depth knowledge of relational and NoSQL databases (PostgreSQL, MongoDB, Redis) and experience with message brokers like RabbitMQ or Kafka.
• At least 1 year of hands-on experience with mapping-related work such as processing noisy geospatial data, map-matching techniques, or road network graphs and routing algorithms.

Nice to have

• Driver-side intuition for navigation systems (rerouting behavior, GPS drift, missed turns, real-world edge cases).
• Experience with routing engines like OSRM.
• Proficiency in C++.
• Familiarity with open geospatial datasets such as OpenStreetMap.

What we Offer

• Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice
• Salary: £90,000 – £120,000
• Employee stock options plan
• Private medical and dental insurance
• Life and critical illness cover
• Latest-generation MacBook Pro and 4k display
• Monthly credit towards Wheely journeys
• Cycle to Work scheme
• Professional development stipend
• Relocation support, including visa sponsorship and allowance

About the Role

Our Mapping team tackles the spatial intelligence of the platform: road matching, low-latency ETA predictions, and processing thousands of coordinates every second to ensure every journey is accurately tracked.

We’re looking for a Mid/Senior Backend Engineer to join a team that keeps frameworks lean and focuses on what matters: clean, maintainable code, shipped fast with TDD, DDD, and continuous integration and delivery.

We are a Go shop, and while we’re busy migrating away from our Ruby monolith, our stack includes PostgreSQL, MongoDB, RabbitMQ, Redis, gRPC, and Thrift. Everything runs on AWS and Kubernetes, managed via Terraform.

Our interview process includes a recruiter screen, algorithms and live coding. Senior+ candidates also complete a system design section and a structured review of past experience and achievements.

Responsibilities

• Write high-quality, performant code primarily in Go.
• Implement new microservices while helping us responsibly manage and migrate away from legacy services.
• Work closely with product managers, designers, and data scientists to turn abstract requirements into concrete technical designs.
• Ensure our systems stay responsive under heavy load, optimising for both latency and reliability.

Requirements

• 3+ years of experience (5+ years for seniors) building and maintaining scalable backend services.
• We use Go. If you know it, great. If not, we’ll interview you in your strongest language (Python, C++, Java, Ruby, etc.). We hire for engineering fundamentals, not syntax.
• In-depth knowledge of relational and NoSQL databases (PostgreSQL, MongoDB, Redis) and experience with message brokers like RabbitMQ or Kafka.
• At least 1 year of hands-on experience with mapping-related work such as processing noisy geospatial data, map-matching techniques, or road network graphs and routing algorithms.
• Upper-Intermediate (B2) English proficiency or higher. You should be comfortable debating technical trade-offs with your peers.

Nice to have

• Driver-side intuition for navigation systems (rerouting behavior, GPS drift, missed turns, real-world edge cases).
• Experience with routing engines like OSRM.
• Proficiency in C++.
• Familiarity with open geospatial datasets such as OpenStreetMap.

What we Offer

• Office-based role in Nicosia, four days a week with flexible start and finish times, plus one remote day of your choice
• Competitive salary
• Employee stock options plan
• Private medical and dental insurance
• Daily Lunch allowance
• Latest-generation MacBook Pro and 4k display
• Professional development stipend
• Relocation support, including visa sponsorship and allowance

The Role

At Gigs, we believe that great IT should be frictionless: Team members should get the right access, the right tools, and the right support to be productive. For this we buy the right tools and build the right processes. You'll be instrumental in achieving this vision.

We're looking for an IT Systems Engineer to manage and automate our corporate infrastructure. This is a hands-on, shipping-focused role. You'll be joining the Security & IT team as the third team member.

The Security & IT team covers everything from employee lifecycle and enablement, devices, and connectivity, to service configuration, systems integration and internal helpdesk. We are pragmatic and aware of the trade-offs of a small team, making strategic decisions on where to show excellence and what we can’t bite off right now.

You will work on our day-to-day operational load, build systems and automations to reduce that operational load, as well as inform our strategic direction.

What You Will Do

• Design, build, and maintain automation workflows across our corporate systems stack (Okta, Google Workspace, Google Cloud, Jamf, Humaans HRIS, Linear issues …)
• Improve our joiners, movers and leavers flows to eliminate manual toil and ensure security consistency
• Improve our IT request workflows, as well as developing self-service solutions that empower employees to solve their own IT needs
• Own macOS device management: procurement with zero-touch enrollment, configuration right-sizing, app and OS updates, and day-to-day productivity
• Support our global offices (Berlin, London, Amsterdam, San Francisco, New York) with infrastructure and integrations.

What We Are Looking For

• Experience at a high-growth startup or scaleup (50-500 employees)
• Experience in roles at the intersection of IT, Security and Engineering, like IT Engineer, IT Systems Engineering, TechOps, or Security Engineer
• Coding fundamentals: comfortable writing and reading scripts (Shell, JavaScript, Ruby)
• Experience with:
  • MDM solutions (Jamf, Kandji, or similar) in a macOS-first environment
  • Identity providers (Okta, Google Workspace) and HRIS integrations
  • Workflow and AI platforms (Zapier, Tines, Claude, Notion AI, or similar)
  • Cloud environments (GCP, AWS)
• Systems thinking with the ability to design end-to-end workflows, not just individual scripts
• Strong communication skills and a user-oriented mindset
• Ability to work independently and prioritize in a fast-paced environment

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorise transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Position Summary:

The Production Support Engineer role in our European team is at the centre of the customer experience for Marqeta. We strive to provide the highest quality support and service to our valued customers. You will play a critical role in managing the technical needs of Marqeta customers.

The Impact You'll Have:

• Configure environments and controls.
• Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors.
• Provide high-quality support to our customers:
• Respond to inquiries via tickets, emails, and other channels
• Take ownership of responding to inquiries, issues, and escalations
• Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues
• Work cross-functionally to resolve issues and provide customer care
• Become a Marqeta product expert.
• Assist in monitoring production transaction volume, functionality, capacity, and performance.
• Assist in responding to alerts, data, and trends that have customer impact
• Coordinate and execute internal projects to better improve the support process.
• Be proactive in monitoring, optimising issuer resolution, and implementing corrective action planning.
• Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support-related issues and improvements.
• Provide on-call support for rotations and escalations.
• Advise onboarding customers on a technical solution to meet their business needs, balancing best practices, regulatory limitations, and an evolving platform.
• Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors.
• Provide feedback to product, engineering, design, and info dev teams to improve outputs based on customer experience.
• Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organisation grow and improve.

Who You Are:

• Experience in the card payments industry is strongly preferred; an understanding of Visa and Mastercard transaction flows, 3DS, PSD2, and Tokenisation will be helpful.
• Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy and also be able to converse with both internal and external technical and non-technical stakeholders.
• Enjoy working in a team environment.
• 4+ years of experience in technical support, production support, or IT support for B2B customers.
• Committed, flexible, and with demonstrated ability to maintain high levels of productivity with minimal supervision.
• Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.)
• Comfortable working within a Linux environment.
• Intermediate SQL knowledge (MySQL or Postgres experience preferred)
• Scriptwriting - Python, Ruby, Shell, etc.
• Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamic, SumLogic, Grafana, Datadog, and New Relic.
• The ability and desire to learn new technologies and tools.

Great to have but not required:

• Experience with Salesforce, Jira and Confluence
• Experience in Relational Database
• Experience working at a high-growth start-up

Recruiter for this role

• Lou Devlin - Linkedin Profile (no agencies please!)

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with additional “Floating Holiday days”
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual development stipend to support our people's growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs i.e. Modern Health, HealthKick and much more…

We are looking for a skilled Technical Lead Manager to join one of our dynamic technical teams, such as Passenger, Billing, etc. 

Responsibilities

• Managing the team of ~10 developers on a day-to-day basis: participating in planning, project management, delivery, career development for DRs, hiring
• Architect M- and L- sized features
• Work closely with cross-functional teams (designers, testers, product managers) to gather requirements and discuss project goals
• Participate in the analysis, design and evaluation of technical requirements together with the team
• Write clean, scalable, and efficient code mainly in Go language
• Review and give feedback on code written by peers to ensure consistency, readability, and efficiency
• Write and maintain technical documentation, including software design documents and user guides

Requirements

• 5+ years of experience developing scalable and reliable backend services
• Proficiency with Go/Ruby/Python/C++/Java/Kotlin languages
• In-depth knowledge of common databases and messaging systems like PostgreSQL/MongoDB/Redis/Kafka/RabbitMQ, etc.
• Upper-Intermediate or higher English proficiency

Our current stack: Go microservices, shrinking Ruby monolith, Node.js, MongoDB, PostgreSQL, RabbitMQ, Thrift, Redis, AWS, Terraform, K8s, Jenkins.

What we Offer

• Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice
• Salary: £130,000 – £160,000
• Employee stock options plan
• Private medical and dental insurance
• Life and critical illness cover
• Latest-generation MacBook Pro and 4k display
• Monthly credit towards Wheely journeys
• Cycle to Work scheme
• Professional development stipend
• Relocation support, including visa sponsorship and allowance

We are looking for a skilled Technical Lead Manager to join one of our dynamic technical teams, such as Passenger, Billing, etc. 

Responsibilities

• Managing the team of ~10 developers on a day-to-day basis: participating in planning, project management, delivery, career development for DRs, hiring
• Architect M- and L- sized features
• Work closely with cross-functional teams (designers, testers, product managers) to gather requirements and discuss project goals
• Participate in the analysis, design and evaluation of technical requirements together with the team
• Write clean, scalable, and efficient code mainly in Go language
• Review and give feedback on code written by peers to ensure consistency, readability, and efficiency
• Write and maintain technical documentation, including software design documents and user guides

Requirements

• 5+ years of experience developing scalable and reliable backend services
• Proficiency with Go/Ruby/Python/C++/Java/Kotlin languages
• In-depth knowledge of common databases and messaging systems like PostgreSQL/MongoDB/Redis/Kafka/RabbitMQ, etc.
• Upper-Intermediate or higher English proficiency

Our current stack: Go microservices, shrinking Ruby monolith, Node.js, MongoDB, PostgreSQL, RabbitMQ, Thrift, Redis, AWS, Terraform, K8s, Jenkins.

What we Offer

• Office-based role in Nicosia, four days a week with flexible start and finish times, plus one remote day of your choice
• Competitive salary
• Employee stock options plan
• Private medical and dental insurance
• Daily Lunch allowance
• Latest-generation MacBook Pro and 4k display
• Professional development stipend
• Relocation support, including visa sponsorship and allowance

At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. 

Rockstar is on the lookout for a seasoned Lead Programmer who is keenly interested in all the low-level technology that makes a modern video game tick, in order to help support the Rockstar Games creator platforms, including FiveM and RedM. You will need to adequately juggle team mentorship responsibilities, all the while collaborating with stakeholders across the organization to ensure adherence to development processes and security standards.

This is a full-time, permanent and in-office position based in Rockstar’s state-of-the-art game development studio in Edinburgh, Scotland. 

WHAT WE DO

• The Rockstar Games Creator Platform team creates technology, tools, and solutions to enhance the creator experience and empower our community to create and share any experience imaginable.
• We deliver a technology platform that enables creators to develop their own game modes and other modifications in a variety of scripting languages and for players to experience this content on fully customized dedicated servers.

RESPONSIBILITIES

• Develop and maintain a comprehensive strategy for the standup and continuous improvement of Rockstar’s Creator Platform technologies, which includes the FiveM and RedM platforms and associated creator tooling.
• Devise and work with the Creator Platform teams towards the achievement of attainable development milestones.
• Oversee Creator Platform engineering teams, working closely with appointed engineering leads to align on key technical decisions.
• Help mentor and develop the skills of the engineering leads and other developers within the Creator Platform team.
• Support the ongoing scaling of the technical group through ongoing recruiting, interviewing, and onboarding.  
• Implement and maintain the software development lifecycle (SDLC) for the Creator Platform team, ensuring it is aligned with company and project objectives.
• Leverage knowledge of internal code base to devise well-considered strategies for integration of Creator Platform technology into Rockstar Games’ games and products.
• Collaborate with partners across Game, Security, Online Services and related development teams to guarantee alignment with all Rockstar Game and Security required standards and guidelines.  

REQUIREMENTS

• At least 5 years of hands-on experience designing and developing low-level software systems and architecture.
• At least 3 years’ experience leading engineering teams of 10+, including mentoring, performance management, and career development.
• Strong proficiency in C++ and at least one scripting language (e.g. Python, PERL, Ruby).
• At least one shipped console or PC title; preferably on the Xbox and/or PlayStation consoles.
• Experience crafting and accomplishing roadmaps, with a focus on delivering measurable outcomes.
• Demonstrated experience collaborating with cross-functional stakeholders, supported by excellent communications and interpersonal skills.
• Ability to tailor communication style to technical and non-technical audiences.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• A keen interest in the modding or User Generated Content communities.
• Experience with Javascript and/or Lua.
• Experience with reverse engineering.

HOW TO APPLY

Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.  

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

#LI-KD1

At Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds!

Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries, handling billions of search queries monthly.

The Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services. We're looking for a Developer Support Engineer to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks.

This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users.

As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers.. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success.

YOUR ROLE WILL CONSIST OF:

• Handling technical requests via web and email support channels.
• Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
• Submitting bug reports to the Engineering team for problems needing attention.
• Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
• Contributing to internal and external knowledge bases.
• Participating in internal projects to improve processes and tools.

REQUIREMENTS:

• Strong desire to help people solve problems with the ability to explain complex technical  concepts to a broad audience
• Experience with web development, REST APIs, and database management.
• 2+ years of experience in technical customer support, supporting SaaS enterprise software
• Working knowledge of development languages such as JavaScript, Java, PHP, Swift, Ruby, Python.
• Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
• Excellent spoken and written English skills.
• Ability to work in an on-call rotation.

NICE TO HAVE:

• Basic familiarity with iOS & Android platforms.
• Experience supporting open-source projects & their GitHub communities.
• Experience with Shopify, Magento.

WE'RE LOOKING FOR SOMEONE WHO CAN LIVE UP TO OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
• TRUST - Willingness to trust our co-workers and to take ownership 
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY- Aptitude for learning from others, putting ego aside.

#LI-Hybrid

Please note that this is a Full-Time Contractor (12-month contract) – you’ll have the flexibility to work remotely, with the option to join us in the office whenever you’d like!

At Picsart, creators are at the heart of everything we do. We believe that delivering exceptional creator experiences is key to our success. Our Design disciplines, Product Design, User Research, and UX Writing, shape these experiences and help define what’s next for Picsart.

In this role, you’ll design and shape the next generation of AI-powered creative experiences across Picsart. This includes evolving areas like Drive, AI Agents, and emerging product surfaces where creation, exploration, and automation come together.

You’ll help define how creators interact with intelligent systems, where content doesn’t just live but becomes usable, discoverable, and actionable. From AI-assisted workflows to agent-driven experiences, you’ll contribute to shaping a more adaptive, context-aware creative platform.

You’ll work across web and mobile platforms, designing systems that support how creators generate, organize, and evolve their work in an AI-native environment.

Embedded within core product areas, you’ll partner with product, engineering, growth, monetization, and product marketing teams to drive meaningful outcomes for both users and the business.

This is a hands-on individual contributor role. We’re looking for someone who leads through craft, contributing high-quality design work and influencing through execution.

You will operate with an AI-first design workflow, from ideation to prototyping, leveraging tools beyond Figma, including AI-assisted prototyping and code-based exploration, to move quickly and validate ideas in real contexts.

How You'll Make an Impact

• Design systems and interactions that define how AI-powered tools, agents, and workflows behave and feel.
• Work across interconnected experiences such as Drive, Agents, and creation flows to ensure coherence and continuity.
• Shape how assets, outputs, and ideas are surfaced, reused, and activated through intelligent systems such as search, recommendations, and automation.
• Create scalable patterns for organization, discovery, and interaction across complex and evolving product ecosystems.
• Sketch, prototype, and test rapidly using a mix of design and AI or code-based tools.
• Use research and data to ensure solutions align with real creative workflows and needs.
• Partner with product and data scientists to translate behavioral insights into product improvements.
• Work closely with engineering, product, growth, and marketing to ship cohesive, high-impact experiences.
• Push for excellence in craft and systems thinking, helping define the standard for AI-native product design.

What You'll Bring

• 5+ years of experience designing consumer-facing products, ideally SaaS, creative tools, or productivity platforms
• Experience designing complex systems or workflows such as content platforms, dashboards, automation tools, or multi-surface ecosystems
• Strong systems thinking, with the ability to design beyond individual screens
• Experience working with AI-assisted design workflows and rapid prototyping approaches
• Comfort working beyond traditional tools, not limited to Figma
• Familiarity with front-end code or code-based prototyping such as vibe coding
• Strong visual and interaction design skills including typography, layout, motion, and systems thinking
• Experience improving key user flows such as activation, retention, and engagement
• Strong communication and collaboration skills
• A portfolio demonstrating end-to-end thinking and measurable impact

Good To Have

• Experience designing AI powered features such as search, recommendations, auto tagging, or smart organization
• Familiarity with creative workflows such as design, video, or content production
• Experience with file systems, cloud storage, or asset management tools
• Interest in shaping AI native product experiences beyond traditional UI patterns

#LI-NA1

The Role

The Benchmarking team operates internally, collaborating with all other engineering teams as its clients. This team is responsible for maintaining the benchmarking infrastructure, enabling other teams to benchmark products and detect regressions effectively.

We oversee a full-stack product that encompasses a backend with a database, infrastructure, and software, along with a frontend interface named "Alacrity." Alacrity allows teams to schedule benchmarking runs and view both new and historical results. Our focus extends to developing algorithms for automatic regression detection and identifying bottlenecks in flame graphs, among other tasks. Furthermore, we serve as advocates for understanding Java internals and crafting high-performance Java code, actively collaborating with other teams to identify their needs and support their development efforts.

We are currently seeking a Full Stack Engineer to join our team and contribute to both the Java backend and the benchmarking results frontend.

What we are looking for

• Professional experience with web development and modern architecture (React-based and similar)
• UI/UX design and sense of esthetics
• Professional experience with Java development
• People-oriented approach.
• Comfortable with working with a distributed team
• Proficiency with web development tools such as Git, NPM, etc
• Significant engineering experience in any language (Javascript, Ruby, Python, Java, etc).
• Comfortable in a UNIX/Linux environment.
• Professional experience working with ClojureScript (or willing to learn ClojureScript).

Nice to have

• Experience working with performance testing
• Experience with AWS infrastructure
• Experience working with TeamCity CI

#LI-Hybrid

What's the opportunity? 

We’re looking for Senior Product Engineers to join the AI Infrastructure team to help Intercom build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. You will deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further.

The wider AI group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

AI infrastructure is building a platform to move extremely quickly, adapting to new AI advancements in a matter of days, but providing the safety shield to other engineers so our customers always get a good service. We often provide services at the core of AI systems, and write framework-level code that other engineers and scientists in the AI group use daily.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model and change we deploy.

If you are an experienced backend engineer who takes an analytical approach to development and has some hands-on experience with ML systems and platforms, we'd love to hear from you! 

What will I be doing? 

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too. 
• Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.
• Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers..
• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

• 5+ years of experience shipping high-quality products, preferably backend.
• You can demonstrate significant impact in the work that you have done.
• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.
• Deep knowledge of a high-level programming language (for example, Python, Ruby etc.) 
• Strong willingness to fight for good outcomes
• Ability to deep dive into any part of the tech stack.
• Bias towards progress over perfection.
• Excited about progress in the AI space.

Bonus skills & attributes 

• 1+ year of experience building ML-powered products. You’ll be supported by, and learn from teammates with deep ML experience.
• Built or used ML platforms before.
• Deep understanding of some distributed systems (e.g. database, caches, queues, streams).
• Statistics fundamentals.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity?

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. 

What will I be doing?

As an experienced engineer you will:

• Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
  
  
• Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure
  
  
• Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.
  

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
  
  

What skills do I need?

• 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
  
  
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don't know a language we use, that's okay! We think great people can learn quickly or introduce us to better ways of working.)
  
  
• but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
  
  
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
  
  
• Experience with Distributed systems 

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. 

What will I be doing?

As an experienced engineer you will:

• Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
  
  
• Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure
  
  
• Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.
  

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
  
  

What skills do I need?

• 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
  
  
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don't know a language we use, that's okay! We think great people can learn quickly or introduce us to better ways of working.)
  
  
• but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
  
  
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
  
  
• Experience with Distributed systems 

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity? 

We’re looking for Senior Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. 

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! 

What will I be doing? 

Product Engineers in the AI Group

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.

• Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.

• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..

• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.

• Play an active role in the hiring, mentoring, and career development of other engineers.

• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

These are meant to be indicative, not hard requirements.

• 5+ years of experience shipping high-quality products.

• No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.

• You can demonstrate significant impact in the work that you have done.

• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!

• Strong willingness to fight for good outcomes

• Bias towards progress over perfection

• BSc in Computer Science, Maths or Statistics or related discipline 

Bonus skills & attributes 

• Previous experience in data analytics, or statistical role

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity?

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

We are looking for a Senior Engineer to join the team that builds and maintains a wide range of APIs and core services that support customer data management and integrations. We empower our customers and developers to move their data to best leverage our AI Agent, including Intercom’s MCP functionality.

Our team also manages strategic integrations with apps like Salesforce, Stripe, Shopify, and others, ensuring seamless data synchronization across external systems.

What will I be doing?

• Contribute to all phases of software development including ideation, prototyping, design and implementation.
• Collaborate with Product, Design, and Partnerships teams to ensure our data services meet business needs and provide a great developer experience.
• Design, develop, and maintain Intercom’s APIs, making sure they are feature rich, performant, robust, and well documented.
• Build and enhance our strategic integrations with apps like Salesforce, Stripe, and Shopify.
• Implement systems to monitor what we have built, to detect and surface both bottlenecks and problems with queues, workers and data quality issues.
• As a senior engineer, you will lead complex team level projects from ambiguous customer problems to delivered technical solutions.
• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence across Intercom.

What skills do I need?

• 5+ years industry experience in a software engineering role. You can demonstrate significant impact that your work has had on the product and/or the team.
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)
• Proficient with standard software engineering methodologies, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation, and utilising observability tooling.
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
• Understanding of modern web apps and distributed systems, along with an ability to articulate technical challenges and solutions.
• Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved.
• Experience modeling data to solve problems in elegant and efficient ways
• Experience with creating and consuming APIs and API documentation.
• Some hands-on cloud provider experience (preferably AWS).
• Strong problem-solving skills and a collaborative mindset.
• Experience as a technical lead for team level projects

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

At Intercom, you will be a Senior Software Engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. 

What will I be doing?

As an experienced engineer you will:

• Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
  
• Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure
  
• Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.
• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
• Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
  
  

What skills do I need?

• 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
  
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don't know a language we use, that's okay! We think great people can learn quickly or introduce us to better ways of working.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
  
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
  
• Experience with Distributed systems 

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.

Learn more about our engineering culture at intercom.engineering

What will I be doing?

As an experienced engineer you will:

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

What skills do I need?

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity?

As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.

Learn more about our engineering culture at intercom.engineering

What will I be doing?

As an experienced engineer you will:

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

What skills do I need?

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity? 

We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. 

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! 

What will I be doing? 

Product Engineers in the AI Group

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.
• Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.
• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..
• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

These are meant to be indicative, not hard requirements.

• 10+ years of experience shipping high-quality products.
• No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.
• You can demonstrate significant impact in the work that you have done.
• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!
• Strong willingness to fight for good outcomes
• Bias towards progress over perfection
• BSc in Computer Science, Maths or Statistics or related discipline 

Bonus skills & attributes 

• Previous experience in data analytics, or statistical role

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Intercom’s next generation of AI products.

Intercom is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. 

You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI.

We’re particularly interested in engineers who have:

• A track record of working on model training or model inference at scale, or on low‑level GPU coding (e.g. CUDA, Triton). Experience with one is great, multiple is even better.

What will I be doing?

As a Senior AI Infrastructure Engineer focused on model training and inference, you will:

• Implement and scale training pipelines for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.
• Build and optimize inference services that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.
• Work on GPU‑level performance: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.
• Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.
• Play an active role in hiring, mentoring, and developing other engineers on the team.
• Raise the bar for technical standards, reliability, and operational excellence across Intercom’s AI platform.

Profile we’re looking for:

These are indicative, not hard requirements

We’re looking to hire Senior+ AI Infrastructure Engineers. You’re likely a great fit if:

• You have 5+ years of experience in software engineering, with a strong track record of shipping high‑quality products or platforms.
• You hold a degree in Computer Science, Computer Engineering, or a related field (or you have equivalent experience with very strong fundamentals).
• You have hands‑on experience with one or more of the following:
• Model training (especially transformers and LLMs).
• Model inference at scale (again, especially transformers and LLMs).
• Low‑level GPU work, such as writing CUDA or Triton kernels.
• Comfortable working in production environments at meaningful scale (traffic, data, or organizational).
• You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.
• You take pride in strong technical fundamentals, love learning, and are willing to invest in your own development.
• Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.

Bonus skills & attributes

None of these are required, but they’re nice to have:

• Experience at AI native companies that train and/or run inference for their own models (e.g. modern AI labs or AI‑native product companies).
• Experience running training or inference workloads on Kubernetes.
• Experience with AWS or other major cloud providers.
• Production experience with Python in ML or infrastructure contexts.
• Demonstrated passion for technology through personal projects, open source, meetups, or publishing content about your work and learnings

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Intercom’s next generation of AI products.

Intercom is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. 

You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI.

We’re particularly interested in engineers who have:

• A track record of working on model training or model inference at scale, or on low‑level GPU coding (e.g. CUDA, Triton). Experience with one is great, multiple is even better.

What will I be doing?

As a Senior AI Infrastructure Engineer focused on model training and inference, you will:

• Implement and scale training pipelines for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.
• Build and optimize inference services that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.
• Work on GPU‑level performance: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.
• Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.
• Play an active role in hiring, mentoring, and developing other engineers on the team.
• Raise the bar for technical standards, reliability, and operational excellence across Intercom’s AI platform.

Profile we’re looking for:

These are indicative, not hard requirements

We’re looking to hire Senior+ AI Infrastructure Engineers. You’re likely a great fit if:

• You have 5+ years of experience in software engineering, with a strong track record of shipping high‑quality products or platforms.
• You hold a degree in Computer Science, Computer Engineering, or a related field (or you have equivalent experience with very strong fundamentals).
• You have hands‑on experience with one or more of the following:
• Model training (especially transformers and LLMs).
• Model inference at scale (again, especially transformers and LLMs).
• Low‑level GPU work, such as writing CUDA or Triton kernels.
• Comfortable working in production environments at meaningful scale (traffic, data, or organizational).
• You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.
• You take pride in strong technical fundamentals, love learning, and are willing to invest in your own development.
• Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.

Bonus skills & attributes

None of these are required, but they’re nice to have:

• Experience at AI native companies that train and/or run inference for their own models (e.g. modern AI labs or AI‑native product companies).
• Experience running training or inference workloads on Kubernetes.
• Experience with AWS or other major cloud providers.
• Production experience with Python in ML or infrastructure contexts.
• Demonstrated passion for technology through personal projects, open source, meetups, or publishing content about your work and learnings

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Intercom’s next generation of AI products.

Intercom is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. 

You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI.

We’re particularly interested in engineers who have:

• A track record of working on model training or model inference at scale, or on low‑level GPU coding (e.g. CUDA, Triton). Experience with one is great, multiple is even better.

What will I be doing?

As a Senior AI Infrastructure Engineer focused on model training and inference, you will:

• Implement and scale training pipelines for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.
• Build and optimize inference services that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.
• Work on GPU‑level performance: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.
• Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.
• Play an active role in hiring, mentoring, and developing other engineers on the team.
• Raise the bar for technical standards, reliability, and operational excellence across Intercom’s AI platform.

Profile we’re looking for:

These are indicative, not hard requirements

We’re looking to hire Senior+ AI Infrastructure Engineers. You’re likely a great fit if:

• You have 5+ years of experience in software engineering, with a strong track record of shipping high‑quality products or platforms.
• You hold a degree in Computer Science, Computer Engineering, or a related field (or you have equivalent experience with very strong fundamentals).
• You have hands‑on experience with one or more of the following:
• Model training (especially transformers and LLMs).
• Model inference at scale (again, especially transformers and LLMs).
• Low‑level GPU work, such as writing CUDA or Triton kernels.
• Comfortable working in production environments at meaningful scale (traffic, data, or organizational).
• You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.
• You take pride in strong technical fundamentals, love learning, and are willing to invest in your own development.
• Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.

Bonus skills & attributes

None of these are required, but they’re nice to have:

• Experience at AI native companies that train and/or run inference for their own models (e.g. modern AI labs or AI‑native product companies).
• Experience running training or inference workloads on Kubernetes.
• Experience with AWS or other major cloud providers.
• Production experience with Python in ML or infrastructure contexts.
• Demonstrated passion for technology through personal projects, open source, meetups, or publishing content about your work and learnings

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

#LI-Hybrid