About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Growth Marketing is a team of performance-driven marketers and channel specialists. We partner closely with growth, creative, analytics and regional marketing to drive revenue through self-serve and sales motions. We work globally, across all Stripe offerings and with all company segments - from startups to the largest enterprises.

What you’ll do

Stripe is seeking an SEO to lead the SEO strategy for Stripe Docs, in close partnership with the Global SEO Lead. This individual will play a key role in growing the SEO channel by developing and executing efforts to increase Stripe’s revenue and visibility. The scope includes on-site optimization, content development, international SEO, and technical SEO.

While the ideal candidate is well-versed in all SEO disciplines, sensibilities around user-experience, design, engineering, copywriting, data, product management, and marketing are also required. In this role, you will work closely with cross-functional partners, including Growth Marketing, Product Marketing, Content Marketing, Engineering, Developer Relations, Design, Product, and Analytics. 

Responsibilities

• On-site optimization: enhance the website’s content and structure to improve search engine rankings and user experience.
• International SEO: develop strategies to optimize the website for multiple countries and languages, driving global visibility and engagement.
• Technical SEO: address backend improvements to ensure the website is compatible and optimized for search engine technologies and LLM agents.
• Roadmap development: develop strategic plans outlining key SEO initiatives and timelines to achieve short-term and long-term objectives.
• Performance reporting: analyze and report on KPIs to track progress and identify opportunities for further enhancement.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4+ years of experience crafting and executing SEO strategies.
• Motivated self-starter with high attention to detail, strong follow-through, and the ability to problem-solve independently and carry out tasks with autonomy.
• Tech savvy and cognizant of developments in technology/fintech. 
• Deep expertise in researching and interpreting search queries for developer audiences.
• Basic experience with HTML, CSS, and other web programming acumens.
• Deep expertise in all disciplines of SEO, including technical, on-site, and off-site SEO.
• Ability to develop and prioritize content roadmaps to build net new pages that drive incremental business performance.
• Data-driven, and results-oriented leader that’s proficient in B2B and SEO performance data.
• Proven track record of building scalable systems to successfully execute SEO plans.
• Deep expertise in IA and site architecture.
• Ability to develop exhaustive creative briefs for cross-functional execution. 
• Excellent communication, presentation, and soft skills (written and verbal) to effectively evangelize and educate on SEO internally.
• Strong cross-functional collaborator with the ability to build relationships and simplify complex topics for partners. Must possess intermediate sensibilities in user-experience, design, engineering, copywriting, conversion rate optimization, data, product management, and marketing
• Ability to develop and prioritize roadmaps that successfully deliver on business objectives.
• Excellent international SEO skills.
• Strong experience creating performance reporting and measuring success.
• Ability to work extensively in Google Drive apps (Docs, Sheets, Slides), Excel, Looker, Tableau, Google Analytics and other reporting software.
• Experience managing stakeholders, with the ability to handle multiple work streams and requests from a variety of stakeholders, balancing each of them to deliver on the true north objectives of the channel and business.
• Strong experience using a variety of SEO tools, including Google Search Console, Google Keyword Planner, SEMRush, and ScreamingFrog.
• Proficient in professional English literacy.

Preferred qualifications

• Experience crafting SEO strategies to acquire technical users (i.e. engineers) and/or partnering closely with Developer Marketing or Developer Relations is highly preferred.
• In-house, enterprise SEO experience is highly preferred.
• Intermediate software engineering background.
• Experience in the following industries: payments, fintech, billing, accounting, tax, startups, enterprise business, and platforms.
• Experience optimizing YouTube video content for search. 
• Multilingual literacy is advantageous in any of: German, French, Japanese, Italian, and/or Spanish.
• Experience with localization / translation.
• B2B experience.
• SQL experience and ability to gather data.
• Experience with telemetry and web analytics.
• Bachelor's degree or 4 years relevant experience.

PlayStation Game Analytics

In Game Analytics, we partner with product, design, engineering, and marketing teams to improve player experiences through data. Our focus is on helping teams make better decisions by embedding experimentation, lifecycle thinking, and player/customer insights into how products evolve over time. We work across PlayStation Studios and platform teams to support rapid iteration, personalisation, and long-term engagement in live service environments.

As a Lifecycle Data Analyst, you will work as part of a cross‑disciplinary team focused on improving player/customer journeys through experimentation and lifecycle optimisation. This role is heavily oriented toward experiment design, scalable measurement frameworks, and exploratory analysis that inform personalised lifecycle content and messaging.

As a Data Analyst, you will work closely with cross-functional partners to support analytics initiatives across one or more game titles. You will support a broad range of game analytics projects from early feature evaluation through live performance optimisation. You will contribute to experimentation, feature analysis, performance reporting, and exploratory research that informs product and business decisions.

You will:

• Design and analyse experiments (A/B tests, holdouts, quasi-experiments) to evaluate features, content, and player-facing initiatives.
• Conduct exploratory analysis of player behavior, engagement, and monetisation data to uncover insights and inform recommendations.
• Define and track KPIs related to engagement, retention, progression, and revenue.
• Build repeatable analytical frameworks, dashboards, and data products that enable consistent measurement across teams.
• Translate ambiguous product or business questions into clear analytical approaches and actionable insights.
• Partner with Product Managers, Designers, Engineers, and Publishing teams to align on success metrics and measurement strategies.
• Support both short-term analysis needs (e.g., feature readouts) and longer-term performance tracking.
• Ensure analytical rigor and data quality across all workstreams.

What We Are Looking For

We’re looking for an analyst who thrives in collaborative, fast-moving environments and enjoys solving complex problems with data.

You have:

• Strong experience in experiment design and analysis, including hypothesis definition, metric selection, and interpretation of results.
• Advanced SQL skills and experience working with large-scale behavioural datasets.
• Experience creating scalable analytical frameworks or standardised reporting tools.
• Strong exploratory analysis skills and the ability to generate clear, structured insights.
• Experience translating business questions into analytical plans and recommendations.
• Experience working cross-functionally with Product, Design, Engineering, or Marketing teams.
• Experience with data visualisation tools such as Looker or Tableau and strong written communication skills.

Domain Experience

Experience working on live or rapidly iterated digital products is required (gaming experience is strongly preferred but not mandatory).

Relevant backgrounds include:

• Console or mobile games
• Live service products
• Ecommerce or subscription platforms
• Other digital products where experimentation and engagement measurement are core

Familiarity with player engagement, retention, progression systems, and monetization models is preferred.

Bonus Points If You Have

• Experience supporting live service games or ongoing content releases.
• Experience with Python or statistical tooling for deeper analysis.
• Experience building dashboards or scalable analytics products used by non-technical stakeholders.
• Curiosity-driven mindset and a strong desire to improve how teams learn from data.

Job Title: Director of Product Management 

Location: Remote 

Company: PlayStation Studios 

As the Director of Product Management, you will work as part of the central Live Services team, reporting to the Head of Product Management for Live Service games at PlayStation Studios. Your primary responsibility is to work as a subject matter expert, leading a small central team collaborating with European game studios and other partners (analytics, marketing, etc.) to help build, launch, and manage successful live service games, while helping studios to build out top-notch embedded capabilities. 

Responsibilities

• Work across multiple live and upcoming titles from PlayStation Studios, partnering closely with game studios and other partners to build capabilities and successfully launch and manage live service titles. 
• Engage with game teams on everything from high-level product and commercial strategy to evaluating design specs and mockups, with a focus on product prioritization and roadmaps. 
• Identify opportunities for product performance growth for various titles, influence key stakeholders, and drive initiatives to a successful outcome through strong relationships. 
• Develop and share best practices to help game studios stand up and evolve their processes and capabilities. 
• Define product strategy frameworks and standards for live service titles, tailoring approaches to the needs of individual games and studios. 
• Define and evolve core KPIs in partnership with other publishing resources (analytics, research, marketing, etc), ensuring consistent measurement and actionable insights across titles. 
• Establish and evolve live service operating rhythms (goal setting, performance reviews, experimentation, roadmap planning, decision trees) across titles. 
• Partner with finance and forecasting teams to refine revenue models, ensuring assumptions align with product strategy and core KPIs. 
• Manage, develop, and grow a small team of product management and live service design talent, leading and inspiring a highly skilled team. 
• Connect development teams across PlayStation studios to the latest competitive research, analyze industry trends, and define best practices. 
• Function as a conduit between multiple studios to foster knowledge sharing and deeper collaboration. 
• Help define the processes and methodologies used centrally to level up our product management craft and improve the way we build and operate live service games. 

Qualifications & Skills

• Strong experience in product management and/or live service design focused on feature development and live operations. 
• Proven track record working in complex, matrixed development/publishing organizations to deliver outsized results on successful live games. 
• Seasoned people leader with an ability to manage, lead and inspire a highly skilled team. 
• Demonstrated track record of success driving initiatives that positively impact core KPIs. 
• Expert data fluency and track record of partnering with analytics, research, and insights groups. 
• Experience with game economy and/or monetization modeling and experience with analytical tools (e.g. Looker, Tableau, etc.). 
• Diverse development experience spanning different types of games, genres, and business models (F2P, paid, cosmetic economy, etc.). 
• Expert ability to connect creative vision, analytics, and business goals – turning data into actionable product and design decisions. 
• Deep understanding of industry trends and the competitive landscape, including player motivations and audience segments across genres. 
• Ability to understand, conceptualize, and improve the design of game systems, features, and mechanics, providing recommendations to shape the direction of the product. 
• Experience working across products at different development stages (incubation, live operations, etc.). 
• Strong business and financial acumen, with experience driving revenue forecasting and KPI frameworks for live service products. 
• Experience working with publishing partners (marketing, release management, store, etc.). 
• Experience partnering with leadership/executives at a studio and publishing level. 

Role: Data Engineer

Location: London office / Hybrid (2 days per week in the office)

Reporting to: Head of Data Engineering

The Role

Millions of people visit the Rightmove website every month. We have a huge amount of data about how people use the site, and what this means to our customers.

You’ll be joining our growing Data Engineer & Infrastructure team - a collaborative, high-performing group of engineers that uses this data to build the infrastructure that powers the UK’s favourite property site.

This is a hands-on engineering role, where you will implement and maintain the technical foundations on a modern GCP based data platform: from writing robust Python and SQL, to deploying infrastructure with Terraform, and ensuring our pipelines are reliable, secure, and efficient.

You take pride on executing the delivery of data engineering to the highest standards: building and maintaining batch and streaming data pipelines, managing ingestion and egress processes, supporting the analytics data layer that drives and powers all our reporting and insights to power our Products across the entire business.

This is an opportunity to join an inclusive, tight knit, high calibre engineering culture. Deepen your technical experience with a modern GCP stack, and apply your data engineering expertise to a platform used by millions every day.

What You’ll Be Doing

• Build and manage data pipelines that ingest, transform, and serve data across the business
• Contribute to the design and implementation of cloud-based infrastructure using Terraform
• Work on complex data challenges, balancing short-term delivery with long-term platform evolution
• Collaborate with data product owners and stakeholders to collect and refine data requirements
• Optimise data storage, infrastructure performance, and cost within our data platform
• Support the analytics data layer by enabling clean, reliable data for downstream use in Looker and BigQuery
• Collaborate with analytics engineers, analysts, and data scientists to support their data use cases
• Contribute to the evolution of our self-serve data platform and the implementation of our data strategy
• Participate in agile ceremonies, including sprint planning, refinement, and retrospectives
• Promote and practice excellent data and cloud engineering best practices, including testing, documentation, and observability
  
  

We're Looking For Someone Who

• Has 3–5 years of proven experience in data engineering, working on production-grade data pipelines and infrastructure within a large-scale, cloud-based data platform
• Has worked in a complex organisation with a mature or evolving data platform (e.g. BigQuery, Looker)
• Has strong Python coding skills and is confident writing complex SQL queries
• Has demonstratable experience, using Terraform to successfully manage infrastructure as code in a large scale platform
• Has hands-on experience with GCP (BigQuery, GCS, Dataflow, Cloud Composer) or AWS (Redshift, S3, AWS Glue)
• Experience with dbt and understands data modelling principles and best practices
• Deep understanding of data storage, modelling, and orchestration concepts
• Has demonstratable experience setting up and managing data pipelines end-to-end
• Brings a collaborative and curious mindset, and enjoys working in cross-functional teams
• Optimistic, curious and gets excited by tech, enjoys keeping up with current trends. Actively gets involved and enjoys contributing to tech events
• Is proactive, communicative, and comfortable contributing to technical discussions and design decisions
• Experience working with version control (Git) and CI/CD practices
• Awareness of data quality, privacy, and security best practices
• Knowledge of GDPR and data security best practices, as well as frameworks for testing, monitoring, and alerting in relation to data pipelines

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This position sits in our Creative & Media team based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award-winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. 

Here at DEPT®, we are proud of the award winning, creative campaigns and content that we produce for a range of exciting and well known brands and we believe that our Media Team is pivotal in the success of those campaigns. Our Media Team is made up of both paid and organic media specialists and we are looking for a new Junior SEO/GEO Specialist to join the team to service an exciting new client.

Joining this team means that you will become part of our growing UK & Ireland team, and our wider EMEA SEO team which spans a number of offices across Europe. Our EMEA SEO team, which consists of 40+ specialists, empowers clients to develop and grow their online businesses through organic search in all its shapes and forms. You will go beyond simply executing SEO tasks; together with more experienced consultants, you will function as a strategic advisor to our clients by understanding their needs and proposing hands-on solutions.

This role requires a strong foundation and interest in SEO (and GEO), along with solid execution skills and a results-oriented approach. The ideal candidate effectively applies existing knowledge to support the team in solving practical, less-defined tasks and must be capable of providing clear input to both colleagues and clients. A strong focus on continuous learning and expanding expertise is essential. The candidate is expected to deliver operational work of excellent quality. Furthermore, the ability to communicate clearly and proactively is a core requirement.

As an SEO/GEO Specialist, you are a true expert when it comes to improving the organic visibility of brands online, and have an interest in optimising content for AI models (LLMs). You will work with the SEO/GEO Lead on projects from start to finish. Based on data and with the help of multiple tools, you will help create, analyse and implement long-term SEO strategies to ensure our clients are being serviced as effectively as possible.

WHAT YOU'LL DO

• Contribute to SEO/GEO projects from planning through delivery, collaborating with clients and internal teams
• Assist in developing long-term SEO (and GEO) strategies to support client growth
• Conduct technical, content, and authority analyses with guidance from senior team members
• Help set up implementation plans and workflows for clients and internal projects
• Respond to internal and external briefs with clear, actionable input
• Support reporting on SEO (and GEO) activity (weekly, monthly, quarterly)
• Deliver work to a high standard and meet agreed deadlines
• Share ideas and contribute to the team’s creative process
• Present work and updates internally and, when needed, externally

WHAT YOU BRING

• At least 2 years of hands-on experience with SEO, ideally from an agency or through personal web projects
• Experience using SEO tools such as Ahrefs, Screaming Frog, Moz, or Semrush
• Strong understanding of SEO basics, with interest in broader digital marketing (including paid media)
• Experience using AI search tools such as Profound, Peec.aI, Scrunch or similar to measure AI visibility
• Basic understanding of social media platforms, social search (TikTok and Instagram SEO) or experience optimising social content for organic discovery.
• Comfortable working in an international environment and are motivated to build expertise in SEO, GEO and beyond
• Comfortable working with Excel/Google Sheets, Word/Google Docs, PowerPoint/ Google Slides, and Google Looker Studio or equivalent
• Analytical, detail-oriented, and eager to learn, while also being proactive and communicative
• Strong organisational skills and ability to manage time effectively
• Confident in preparing and delivering presentations
• Flexible and able to adapt quickly in a fast-paced environment

WE OFFER

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash) 
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme 
• EAP scheme
• Ride to work scheme 
• Enhanced family friendly policies
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact 

We are seeking an exceptional Effectiveness Senior Manager to join WPP Media Solutions’ UK Marketing Science team. Reporting into the Associate Director, Insight & Effectiveness, this role will play a pivotal part in shaping the way we measure success for both individual client campaigns and WPP Media as a whole. 

The successful candidate will turn rich effectiveness evidence (brand, performance, A/B tests, MMM/attribution signals) and media delivery data into clear, actionable stories about how we perform—by client, channel, audience, and creative. You will own the insights layer that connects campaign outcomes to business outcomes, guiding smarter planning, sharper optimisation, and stronger commercial performance. 

This is a strategic, hybrid London-based role requiring analytical thinking, storytelling skills, and the ability to collaborate across teams and stakeholders. 

Responsibilities 

As an Insights & Effectiveness Senior Manager, you will play a key role in delivering high-quality insights, shaping measurement strategies, and supporting the development of WPP Media Solutions’ insight generation. 

Key responsibilities include: 

Campaign Effectiveness 

• Evangelise our measurement offering and advocate for the appropriate use of our suite of measurement tools across client campaigns. 

• Collaborate with Media Planning, Channel Development, and Activation teams to shape the right measurement strategy and implementation aligned with campaign objectives and target audiences. 

• Support in synthesising findings from measurement solutions into learnings that can be shared across the business and feed into future campaign planning. 

 Analytics 

• Support analysts in the Marketing Science team to develop new insights capabilities, such as identifying leading indicators of performance, attribution modelling, and developing MMM solutions. 

• Provide input into the measurement roadmap and collaborate with internal teams to identify areas for innovation and development. 

• Lead analysis workstreams to aggregate findings from effectiveness studies, transforming them into quantifiable value produced for clients 

 Projects & Process 

• Manage relationships with external measurement and research partners, ensuring smooth project delivery and clear communication of key outcomes. 

• Collaborate on go-to-market implementation for new or enhanced measurement solutions. 

• Partner closely with the Channel Development team to ensure measurement solutions align with client needs and cover all channels across WPP Media Solutions. 

• Contribute to broader initiatives within the Marketing Science team when required. 

Required Skills 

The role requires strong analytical and storytelling skills, along with the ability to manage multiple projects simultaneously and collaborate effectively with stakeholders. 

1. Analytical & Technical Skills

• Strong experience interpreting campaign effectiveness data and connecting insights into compelling narratives. 

• Comfortable manipulating datasets and drawing actionable insights. 

• Experience with data visualisation tools such as Tableau, Looker, or Google Data Studio. 

• Relevant experience in the media landscape, particularly across biddable channels. 

1. Communication & Storytelling

• Proven track record of delivering impactful presentations to stakeholders. 

• Excellent communication skills, with the ability to translate complex data into clear, actionable recommendations. 

• Strong collaboration skills, working effectively with internal and external partners. 

1. Organisational & Project Management

• Rigorous attention to detail, with the ability to identify and correct issues before they escalate. 

• Experience managing multiple projects simultaneously in a fast-paced environment. 

• Ability to manage external partner relationships and ensure successful project delivery. 

1. Strategic Thinking & Innovation

• Ability to connect campaign outcomes to broader business objectives, enabling smarter planning and optimisation. 

• Flexible and creative mindset, capable of turning challenges into business opportunities. 

• Determination and curiosity, with a proactive attitude towards continuous learning and improvement. 

1. Desirable Skills (Not Essential)

• Familiarity with campaign effectiveness and measurement techniques such as reach & frequency modelling, incrementality testing, A/B testing, creative testing, MMM, or attribution modelling (modelling experience preferred but not mandatory). 

• Experience working across multiple MarTech platforms (DSPs, ad servers, analytics tools). 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

#LI-Promoted

📍London | UK remote | 💰 £55,000 to £75,000 + Incentive Awards tied to your performance + Benefits | Hear from the team

About our Data Science Team:

We're looking for a Product Data Scientist excited to help build the bank of the future. You'll have the opportunity to super charge our user engagement in 2025 and help us to build a bank that customers truly love.

At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have over four and half million customers in the UK, with over 100,000 new people joining every month. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals.

Enable Monzo to Make Better Decisions, Faster

We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses.

How we hire

We are excited to be expanding and are hiring for multiple roles across our Data Science teams! Whether your interests lie in Borrowing, Growth, Payments, Fincrime, Wealth, or Core, we are looking for talented individuals with a versatile skill set to contribute across our squads. While we allocate teams after the interview process, we aim to match your skills and aspirations with the most suitable role. Throughout the process, you will meet team members from across our Data Science collectives, who will guide you through the opportunities available. Join us and be part of shaping our future!

What you’ll be working on 

We work in cross-functional squads where every data scientist is a member of a central data discipline and fully embedded into one product squad alongside engineers, designers, marketers, product managers etc.

Your day-to-day   

• Applying your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our products and how those insights can inform our product strategy
• Guide and enable product teams to measure things that matter; initiate or help run A/B experiments to keep improving everything we do
• Drive together with the finance team a unified company-wide understanding of the lifetime value of our users and how different product features are impacting user profitability
• Liaise with engineers to keep making sure we collect the right data to produce relevant business insights

You should apply if:

• You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well
• You're commercially minded and can put numbers into business perspective
• You’re as comfortable getting hands-on as taking a step back and thinking strategically
• You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so
• You're a team player whom your colleagues can rely on
• You have solid grounding in SQL and preferably Python
• You have experience in conducting large scale A/B experiments

The Interview Process:

Our average process takes around 2-3 weeks but we will always work around your availability. 

You will have the chance to speak to our recruitment team at various points during your process but if you 

do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on tech-hiring@monzo.com 

What’s in it for you:

💰 £55,000 to £75,000 + Incentive Awards tied to your performance + Benefits

✈️ We can help you relocate to the UK 

✅ We can sponsor visas 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

About the Opportunity

We’re a mid-sized, globally distributed B2B SaaS company empowering organizations with innovative digital solutions. With a strong product-led culture and international customer base, we’re scaling rapidly—and we’re looking for a Senior Product Operations Manager to bring structure, clarity, and strategic visibility to our growing product organization.

What to Expect

• Drive operational excellence by optimizing product development workflows, team rituals, and cross-functional coordination
• Lead program execution for complex product operations initiatives, ensuring alignment with company objectives and timely delivery
• Improve tooling and automation by identifying, implementing, and maintaining systems that streamline workflows and reduce manual effort
• Analyze reporting and metrics to generate insights and partner with Business Analysts on improvement initiatives
• Manage risks and dependencies by proactively identifying roadblocks and driving resolution across teams
• Develop training and enablement resources, including documentation and onboarding materials for product teams
• Facilitate cross-functional communication across product, design, engineering, marketing, and customer success
• Advocate for product operations to increase alignment, transparency, and collaboration across the organization
• Collaborate globally with distributed teams across time zones and cultural contexts
• Step into a high-impact, visible role within a growing SaaS organization
• Join a collaborative, empowered product team with a strong global culture
• Remote work

What You Need to Be Successful

• 5+ years of experience in Product Operations, Program Management, or a similar role, ideally in a B2B SaaS company
• Proven track record of leading and scaling operational processes in cross-functional product organizations
• Experience with tools such as Jira, Confluence, Asana, and Coupa, plus data/reporting platforms (e.g., Looker, Tableau, Google Sheets)
• Strong analytical skills with the ability to define and track operational KPIs
• Systems-thinking mindset with strong organizational skills, attention to detail, and strategic perspective
• Excellent communication and stakeholder management skills, with the ability to influence across all levels
• Experience working with globally distributed teams
• Familiarity with change management practices
• Exposure to technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus

What’s in It for You

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive stock options to share in the success of our company
• Comprehensive healthcare (health/dental/vision) coverage for you and your dependents
• Fertility and family-building benefits to support your growing family
• Generous paid time off, including vacation days, sick days, education days, compassion days, and volunteer days
• Time off to care for and focus on your growing family
• Annual education budget to support your career growth
• Access to virtual and in-person events, workshops, and team activities for learning and networking
• Wellbeing stipend to support your physical, financial, and emotional health
• Monthly communication (phone/internet) stipend and hardware reimbursement
• New hire office equipment stipend to help you work at your best  

About the Opportunity

We’re a mid-sized, globally distributed B2B SaaS company empowering organizations with innovative digital solutions. With a strong product-led culture and international customer base, we’re scaling rapidly—and we’re looking for a Senior Product Operations Manager to bring structure, clarity, and strategic visibility to our growing product organization.

What to Expect

• Drive operational excellence by optimizing product development workflows, team rituals, and cross-functional coordination
• Lead program execution for complex product operations initiatives, ensuring alignment with company objectives and timely delivery
• Improve tooling and automation by identifying, implementing, and maintaining systems that streamline workflows and reduce manual effort
• Analyze reporting and metrics to generate insights and partner with Business Analysts on improvement initiatives
• Manage risks and dependencies by proactively identifying roadblocks and driving resolution across teams
• Develop training and enablement resources, including documentation and onboarding materials for product teams
• Facilitate cross-functional communication across product, design, engineering, marketing, and customer success
• Advocate for product operations to increase alignment, transparency, and collaboration across the organization
• Collaborate globally with distributed teams across time zones and cultural contexts
• Step into a high-impact, visible role within a growing SaaS organization
• Join a collaborative, empowered product team with a strong global culture
• Benefit from a flexible hybrid work setup

What You Need to Be Successful

• 5+ years of experience in Product Operations, Program Management, or a similar role, ideally in a B2B SaaS company
• Proven track record of leading and scaling operational processes in cross-functional product organizations
• Experience with tools such as Jira, Confluence, Asana, and Coupa, plus data/reporting platforms (e.g., Looker, Tableau, Google Sheets)
• Strong analytical skills with the ability to define and track operational KPIs
• Systems-thinking mindset with strong organizational skills, attention to detail, and strategic perspective
• Excellent communication and stakeholder management skills, with the ability to influence across all levels
• Experience working with globally distributed teams
• Familiarity with change management practices
• Exposure to technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus

What’s in It for You

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive stock options to share in the success of our company
• Comprehensive healthcare (health/dental/vision) coverage for you and your dependents
• Fertility and family-building benefits to support your growing family
• Generous paid time off, including vacation days, sick days, education days, compassion days, and volunteer days
• Time off to care for and focus on your growing family
• Annual education budget to support your career growth
• Access to virtual and in-person events, workshops, and team activities for learning and networking
• Wellbeing stipend to support your physical, financial, and emotional health
• Monthly communication (phone/internet) stipend and hardware reimbursement
• New hire office equipment stipend to help you work at your best  

We are seeking an experienced Manager to join our Finance & Strategy (F&S) team and support the Global Courier function.

The Logistics (Courier) function is responsible for our operations globally as well as trust & safety. The function ensures we have the right courier supply balance, growing efficiency across our courier operations, and helps courier partners deliver more with fair compensation. The function also drives the development and execution of comprehensive strategies, policies and initiatives as we’re pushing to have the best real-time customer support in the world.

The Courier Finance & Strategy team plays a key role in the success of Wolt, strategically and financially. The team owns the P&L and ensures the right capital allocation within given constraints to hit the operational targets. You will support the function leadership in establishing a vision forward, setting ambitious targets and supporting the organization in reaching them. Your work will cover performance tracking, capital allocation proposals, developing advanced financial models, analyzing data and providing valuable business insights for decision making. As part of the Team, you will be a financial and strategic partner for the Courier functions leadership globally.

The team is part of the global Finance & Strategy team, closely partnering up with our Global Head of Operations. In your work, you will also collaborate closely with accounting, analytics, product and local market teams. Our finance and analytics teams provide the treasure trove of high quality data for you to base your work on, and you will jointly develop our reporting and data structures with them to enable us to do even more. There are exciting opportunities in product development, and you will participate in that work, helping us prioritize our efforts as we unlock even more possibilities for us and our partners to succeed through technology. Ultimately, our regions and local markets are executing the plans and you will work closely with them to make our visions become reality.

What you’ll be doing

• Support and drive the process of providing financial and strategic targets in close collaboration with the Courier leadership
• Identify and analyze trends, variances, and key performance indicators to provide insights and recommendations on strategic capital allocation to management
• Develop advanced financial models to support business planning and decision-making
• Help prepare and analyze financial reports, including weekly, monthly and quarterly management reports, forecasts and budgets for Courier function
• Collaborate with cross-functional teams, including sales, marketing, and operations to understand business drivers and influence decision making
• Participate in developing and maintaining financial reporting and analysis tools to enhance the accuracy and efficiency of financial analysis
• Ad-hoc financial analysis and reporting requests as needed
• Participate in the continued development of accurate and effective financial reporting for Courier, ensuring accuracy and completeness of financial data and compliance with accounting standards and policies

Our humble expectations

• Bachelor's degree in Finance, Accounting, Economics, or a related field
• Relevant experience in a highly analytical role like Investment Banking, Consulting, FP&A in Tech company or similar
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Very strong analytical skills and proficiency in financial modeling and analysis tools (e.g. Google Sheets, Excel, Looker). Experience and ability to work with large amounts of data.
• Knowledge of accounting principles and financial reporting standards
• Good communication skills, with the ability to present complex financial information in a clear and concise manner

Next steps

If you are excited about working in a high-growth environment, taking ownership of things you care about, and being part of an ambitious group of professionals, then click below to apply and get the conversation going!

Salary: £50,000 - £55,000 (dependent upon experience) 

Soho, London 
Hybrid working: 3 days in the office Tues - Thurs

The Role

Leading our advertising technology initiatives and campaign optimization strategies, this is an exceptional opportunity for an experienced ad operations professional to drive revenue growth and operational excellence. You'll spearhead complex programmatic campaigns, mentor junior team members, and work strategically with our account management, sales, and product teams across our diverse portfolio of global advertising partnerships.

We're seeking a seasoned ad operations expert with deep Ad Operations knowledge and a passion for innovation. You'll need to be strategic, analytically driven, and capable of managing high-stakes campaigns while developing scalable processes that support our continued growth.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities 

Campaign Management & Strategy

• Lead end-to-end campaign management in Google Ad Manager (GAM), including complex programmatic deals setup.
• Architect and implement advanced trafficking solutions for premium direct, programmatic guaranteed, and private marketplace deals

Technical Implementation & Troubleshooting

• Troubleshoot and optimize ad code implementation, including GPT (Google Publisher Tags), ad path configurations, and creative rendering issues across web and mobile environments
• Diagnose and resolve complex ad serving problems, including passback chains, ad unit hierarchy conflicts, targeting parameter mismatches, and creative approval workflows
• Implement and troubleshoot advanced ad code integrations, including SafeFrame configurations, lazy loading implementations, and cross-domain tracking solutions
• Resolve ad path and inventory mapping issues, debug JavaScript errors, and optimize ad request parameters to maximize fill rates and minimize latency

Analytics & Performance Optimization

• Develop and maintain sophisticated reporting dashboards using GAM, Google Analytics 4, and third-party analytics platforms to drive data-driven optimizations
• Execute comprehensive campaign performance analysis, identifying optimization opportunities across viewability, CTR, completion rates, and revenue metrics
• Drive revenue optimization through advanced yield management, price floor strategies, and inventory forecasting.

Quality Assurance & Leadership

• Lead quality assurance protocols across all digital touchpoints, including mobile apps, web platforms, and emerging channels
• Line manage junior ad operations staff and establish best practices for campaign setup, testing, and optimization procedures

Skills, Knowledge and Experience

• Proven experience with Google Ad Manager (GAM) and programmatic advertising platforms.
• Deep understanding of the programmatic and direct campaign management
• Proficiency with ad serving technologies, tracking pixels, and campaign measurement methodologies.
• Advanced analytical skills with experience in data visualization tools (Tableau, Looker, or similar).
• Proven ability to manage multiple stakeholders and high-pressure campaign deliveries.
• Experience with mobile app monetization and in-app advertising optimization.

What can we offer? 

• Fridays Off: Say goodbye to Friday meetings and hello to a three-day weekend! This benefit is part of a trial, to be reviewed in 2026
• Company Performance Bonus
• Flexible Working Agreements where applicable
• Private Healthcare Scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised Gym Membership
• Annual Travel Card Loan & Ride to Work Scheme
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Virgin Family: Giving you access to exclusive Virgin offers and experiences
• Thursday drinks in the office and regular socials

Overview

At ALO, we’re inspired by movement — of bodies, ideas, and energy. The Operations Planning Analyst plays a pivotal role in enabling that movement by translating business strategy into operational readiness across the Distribution & Logistics network.

This role sits within European Operations and reports to the Director of Operations, Europe. The Analyst directly supports the Director in driving strategic planning initiatives, ensuring demand forecasts, promotional strategies, and growth initiatives are supported by aligned capacity, labor, and fulfillment plans.

Partnering closely with Channel Planning, Inventory, Supply Chain, and Operations teams, you will proactively identify risks, evaluate trade-offs, and help position the network for service excellence, cost efficiency, and scalable growth.

Responsibilities

Strategic Operations Planning

• Translate sales forecasts, promotional calendars, and product launch plans into operational capacity and fulfillment requirements.
• Support mid- and long-range operational planning to ensure alignment between demand, storage capacity, labor, and throughput capabilities.
• Build scenario models to evaluate trade-offs across service levels, cost, labor, and network constraints.
• Identify operational risks and bottlenecks in advance and propose mitigation strategies.
• Support network scalability planning as business volume and complexity grow.

Cross-Functional Planning Partnership

• Support cross-functional planning efforts with Channel, Inventory, Supply Chain, and Regional Operations teams.
• Participate in structured planning discussions to align stakeholders on priorities, timing, and execution readiness.
• Prepare scenario models and capacity impact analyses to inform planning decisions.
• Summarize findings and provide clear, data-driven insights to support operational decision-making.
• Work closely with 3PL partners to collaborate on both input and output datasets to improve KPI’s.

Peak & Event Readiness

• Support operational planning for peak seasons, major promotional events, and new product launches (e.g., Seasonal Peak Planning).
• Assess network readiness and highlight capacity, labor, storage, or fulfillment risks.
• Evaluate pre-event capacity plans and contingency scenarios.
• Conduct post-event reviews to refine planning assumptions and improve future readiness.

Performance Monitoring & Planning Adjustments

• Monitor key operational KPIs (service levels, throughput, storage utilization, labor performance) to identify emerging risks.
• Translate performance trends into forward-looking planning adjustments.
• Partner with Reporting & Analytics to ensure planning metrics are clearly defined and actionable.
• Use post-performance analysis to continuously refine forecasting assumptions and capacity models.

Continuous Improvement & Scalability

• Identify opportunities to improve planning accuracy and support operational scalability.
• Contribute to automation and tool enhancements that improve visibility and planning effectiveness.
• Support development of standardized planning frameworks that can scale with network growth.

Qualifications

• 5+ years of experience in Operations, Supply Chain, Planning, or Analytics roles.
• Demonstrated experience supporting operational capacity planning, forecasting, or network decision-making.
• Strong analytical and modeling skills with the ability to translate complex data into clear business insights.
• Experience supporting retail, eCommerce, or wholesale environments preferred.
• Advanced Excel proficiency required; experience with BI tools (Power BI, Tableau, Looker, etc.) preferred.
• Strong communication and stakeholder management skills; able to simplify complexity and drive alignment.
• Proven ability to influence cross-functional partners and support executive-level discussions.
• Bachelor’s degree in business, Supply Chain, Operations, Analytics, or related field required.
• Passion for ALO’s mission and values — wellness, mindfulness, and inspiring movement.

As our Digital Experience Manager, you will be the architect of Trustpilot’s customer-facing Help Centre and self-service ecosystem. Sitting within our Digital Customer Support team, your mission is to bring our "Smart Tools, Trusted Help" vision to life by combining front-end development with cutting-edge UX thinking. You’ll be the driving force behind how our customers find answers, utilising AI-ready structures and Salesforce Experience Cloud to ensure every interaction is effortless and intuitive. If you’re ready to own the end-to-end digital support experience in a fast-paced SaaS environment, we want to hear from you.

What you'll be doing

• Develop, customise, and maintain Help Centre templates and components, acting as our internal super-user for Salesforce Experience Cloud and Agentforce capabilities.
• Implement layout, navigation, and usability improvements using HTML, CSS, and JavaScript to enhance the overall user journey.
• Design and run A/B or multivariate tests to validate hypotheses, using data-backed insights to reduce customer friction.
• Research and implement modern AIEO (AI Engine Optimisation) practices to improve content discoverability and search performance across all digital channels. 
• Build structural standards and page layouts that ensure content is accessible, coherent, and aligned with our global brand guidelines.
• Own the governance structures that keep our cross-functional knowledge ecosystem running smoothly. evaluating, prioritising, and overseeing knowledge and Help Centre developments at scale.

Who you are

• You have proven experience developing and optimising self-service platforms or customer-facing Help Centres. While deep, hands-on experience with Salesforce Experience Cloud, Lightning Web Components (LWC), and Salesforce Knowledge, is a significant advantage, we are open to experts who have managed similar help desk ecosystems and are ready to apply those skills to our stack.
• You are proficient in front-end development (HTML, CSS, and JavaScript) and comfortable translating UI/UX designs into functional components.
• You have a proven track record of running A/B tests and using analytics tools (like GA4, Looker, or Hotjar) to inform design decisions.
• You have a strong sensibility for UI/UX and can create simple graphical assets or layouts using tools like Figma.
• You are familiar with SEO/AIEO concepts and stay ahead of emerging digital CX technologies.
• You're comfortable owning structured working processes and bringing cross-functional teams together around a shared roadmap.

What's in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!

Join our Health, Localisation, and Internationalisation team as a Senior Product Analyst. You will focus on scaling our reach into new territories and optimizing the product journey to ensure it resonates with users in every region.

You'll be responsible for:

• Working closely with Product Managers, UX Researchers, Designers, and Engineers to support data-driven decision-making across the product.
• Identifying new growth opportunities, including underserved user segments, use cases, and regions with high potential for product expansion.
• Helping the team understand which company-level goals can be influenced through experimentation, defining relevant proxy metrics, and monitoring them over time.
• Supporting hypothesis formulation and prioritization using data: estimating segment sizes, potential impact, expected uplift, and defining clear success metrics, while accounting for user behavior patterns.
• Helping the team prioritize ideas and initiatives based on expected impact, confidence level, and effort.
• Participating in product planning and roadmap discussions, providing analytical input to shape priorities and investment decisions.
• Evaluating experiment results in terms of their overall impact on core product metrics, not just local effects.
• Translating analysis results into clear, actionable recommendations for the team and stakeholders.

Your Experience

Must have:

• At least 5+ years of work experience as a Data/ Product Analyst;
• Experience with A/B testing, knowledge of statistics for A/B testing;
• Advanced SQL/Python / R for data analysis;
• Experience in data visualization in Python/ Looker /Tableau or similar.

Nice to have:

• Experience in subscription business;

Ranges may vary depending on your skills, competencies and experience.

#LI-KP1 #LI-Hybrid 

• Develop and monitor credit risk strategies, balancing risk against returns. These strategies may cover a variety of different channels and products, and cover the full credit lifecycle, from new business to Collections
• Develop and maintain frameworks to monitor portfolio risk performance, ensuring it’s within agreed risk appetite; transforming data into recommendations
• Lead analytical deep-dives into portfolio trends and emerging risks
• Represent risk to the wider business, driving changes via the product team and
• presenting analytical work to senior management
• Identify and deliver risk performance improvements across Liberis’s existing and new products globally - from pricing adjustments to policy changes
• Closely collaborate with colleagues across Liberis, especially in the Analytics, Data Science, Partnerships, Pricing and UK/US/European teams

• 2–4 years of experience in an analytical role working on credit risk strategies, portfolio analysis, or lending products
• Demonstrated ability to identify emerging risks and propose practical actions or strategy changes based on data
• Evidence of taking ownership of analyses and driving work through to recommendations and outcomes
• Good commercial awareness - able to balance risk and return when forming recommendations
• Experience working across functions - comfortable managing stakeholders at different levels, presenting risk recommendations to product, commercial, or leadership teams, and adapting your message to the audience
• Hands-on experience with data (SQL, Python, SAS or similar), strong Excel skills, Google Cloud Platform tools (Looker, dbt, Big Query) or Power BI
• Clear communication skills, with the ability to explain complex findings simply and persuasively

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

Our hybrid approach

Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.

 #LI-CG1 

About Wunderkind:

Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.

About the Role:

Wunderkind is seeking a driven and detail-oriented Customer Success Associate (CSA) to join our dynamic post-sale team. This is an exciting opportunity to gain hands-on experience in digital marketing while working with top eCommerce brands.

As part of a team managing a diverse portfolio, you’ll handle client requests, reporting, and data analysis. A primary function of this role is contributing to campaign execution, project management, and cross-functional collaboration to drive measurable results. This role is highly technical and requires in-depth training in our proprietary platform.

Key Responsibilities

• Data Analysis & Insights: Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs.
• Campaign Execution: Set up and optimize marketing campaigns, including SMS, email, and onsite strategies in the back-end of the Wunderkind platform.
• Project Management: Coordinate with cross-functional teams (Design, Engineering, Professional Services) to ensure timely and accurate execution.
• Presentation & Strategy Support: Assist in creating data-driven presentations and reports to optimize client strategies.
• Cross-Team Collaboration: Work closely with internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes.
• Product Feedback & Testing: Participate in testing new features and supporting special projects or pilot programs.

Responsibilities and Level of Effort (LOE)

Data Reporting & Analysis (40%)

• Pull and analyze performance data from internal reporting tools (e.g., Wunderkind Analytics, Looker, Google Analytics, and Adobe Analytics) to identify trends and actionable insights. 
• Develop and maintain custom reports tailored to client needs, ensuring accuracy and clarity in reporting.
• Provide data-backed recommendations to optimize marketing strategies and enhance customer engagement.
• Work closely with internal teams to ensure data integrity and support data-driven decision-making. 
• Build compelling decks and presentations to effectively communicate insights and strategic recommendations to clients and stakeholders.

Campaign Ideation & Execution (30%) 

• Facilitate the end-to-end execution of client campaigns, from concept to launch, ensuring alignment with business goals and maintaining high analytical standards.
• Collaborate with Professional Services, Product, and Analytics teams to deploy campaigns, troubleshoot issues, and implement optimizations for maximum impact.
• Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement.
• Maintain detailed client documentation, including performance reports, action plans, and feedback summaries

Project Management (30%)

• Assist with maintaining project timelines, ensuring all deliverables are met on schedule.
• Coordinate with cross-functional teams, including Design,Engineering, and Professional Services, to manage project workflows efficiently.
• Identify potential roadblocks and proactively develop solutions to mitigate risks.
• Track progress against milestones, adjusting plans and timelines as necessary to accommodate evolving priorities.
• Ensure clear and effective communication between all stakeholders, facilitating regular check-ins and updates.
• Manage documentation and reporting related to project execution and performance

What We’re Looking For

• Detail-oriented & organized: Capable of managing multiple projects, meeting deadlines, and ensuring campaign accuracy.
• Analytical mindset: Comfortable working with data, pulling reports, and drawing logical conclusions.
• Curious & eager to learn: Excited to build expertise in digital marketing, data analysis, and campaign execution.
• Technical: Familiarity with marketing software, analytics tools, and digital marketing platforms (e.g., Google Analytics, email/SMS marketing tools) is a plus.
• Strong communicator: Ability to convey insights clearly through written and verbal communication, including presentations and reports

Required Qualifications:

• 0-2 years of experience or previous internship in Marketing, Client Services, or a related field.
• Experience with eCommerce, email marketing, or website analytics (e.g., Google Analytics, Looker) is preferred but not required.
• Bachelor's degree minimum, preferably in a related area.
   

This role is ideal for someone looking to build a career in customer success, technical account management, or digital marketing. You’ll gain hands-on experience with marketing technology and performance data while working alongside senior team members to serve leading consumer brands.

We are looking for a driven individual with excellent business acumen, significant experience in the AdTech / MarTech space, and a commitment to professional growth to join our team as a Strategic Customer Success Manager. 

As a part of a team focused on customer experience, adoption and success, you will act as a trusted advisor for customers. As a Strategic Customer Success Manager you will be focused on building strong relationships with your customers as a customer advocate, driving adoption through value, consumption growth, and ensuring retention. 

You will collaborate with Technical Specialists, Field Sales, Support, Product, and Engineering to strategize and plan customer engagements. You will provide use case recommendations, share your product expertise through custom demos and presentations, and help onboard and enable customers on the Branch platform.

This position requires excellent client management skills, ownership, and a proven track record to understand customer business objectives. You will have a passion for problem-solving, building relationships, and customer engagement.

As a Strategic Customer Success Manager, you’ll get to:

• Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth.
• Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customers’ needs.
• Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured.
• Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users.
• Build compelling demonstrations, presentations, and business value documents.
• Identify and resolve business issues.  
• Assist and support with technical issue resolution.
• Accelerate adoption, manage engagement, and lead value creation.

You’ll be a good fit if you have:

• 6+ years of professional experience in Customer Success or Account Management roles.
• 2+ years of professional experience in the AdTech / MarTech space working with large enterprise / strategic clients. 
• Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams.
• Experience supporting customers with cloud-based SaaS solutions.
• Problem-solving skills around business and technical product questions.
• Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption.
• Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle.
• A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
• Excellent written and verbal communication skills.
• Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.

This role will be based at our London, England office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. This role does not qualify for visa sponsorship or relocation. Some travel will be required. 

The Mangopay product organization is organized into 5 areas: Payment Acceptance, Wallet, Banking, Payouts, and User Identity. Together, our mission is to reimagine and create the infrastructure that is going to fuel the success of our customers and Mangopay in the coming years. The delivery of the best possible product is a critical mission due to the central role each of these teams have in supporting our customers.

Mission

The Product Manager (Payments Platform) is responsible for the discovery and delivery of new features built in the Payments Platform for our customers. The Payments Platform is the “brain” of the Payment Acceptance product; it manages everything from card vaulting to 3DS, security, and the orchestration required to manage the complex multi-party payment flows which define Mangopay.

What will you be responsible for?

• Technical Product Ownership: as Product Manager, perform the Product Owner Scrum role within the Payments Platform team. You’ll translate high-level product vision into granular, developer-ready user stories. As an API-first company, you should be as comfortable testing payment flows in Postman as you are discussing card payments conversion rate with customers.
• Bridge the Gap: Work closely with Product leadership and Engineering teams to transform discovery work and customer insights into seamless, scalable API experiences for our clients.
• Discovery and Delivery: prepare thorough discovery work, and own the delivery of that work into live features which bring real value to our customers.
• Optimize for Performance: You are data-native. You don’t just launch and leave; you monitor authorization rates, latency, and adoption metrics to iterate and improve.
• Customer mindset: You obsess over outcomes for customers and everything you create and deliver is customer-centric.
• Jira & Sprint Mastery: Maintain a high-velocity delivery pace. You’ll maintain the Payments Platform team backlog with precision, ensuring that the engineering squad is unblocked and that technical debt is balanced against new feature delivery.
• Establish metrics: Develop processes and dashboards for monitoring and evaluating the performance and success of the Payments Platform product and its features.
• Own Transversal Feature Delivery: Lead the implementation of high-value features like Network Tokens and Click to Pay. You’ll ensure these capabilities are built as core platform microservices that work seamlessly across our entire ecosystem, regardless of the underlying processor used.
• Architect the "Connector" Strategy: Collaborate with Engineering leadership to define how our microservices interact with external PSPs.
• Standardize Global Logic: Ensure that transversal functions - such as 3DS orchestration, fraud signals, card vaulting, payments reconciliation, and token lifecycle management - are standardized. Your goal is to make the complexity of the global payment landscape invisible to our customers through a clean, robust API.

What do we expect from you?

• 5+ Years of Fintech/API Experience: You’ve spent significant time in the trenches of Fintech, specifically working on API-first products, ideally in card payments or similar. You know the difference between a 3DS challenge and a frictionless flow by heart.
• A "Technical PO" Mindset: You are comfortable sitting in on deep-dive engineering sessions. You can talk architecture one minute and user experience the next.
• Scrum Fluency: You have a proven track record of working in high-velocity Agile environments.
• Customer mindset: You can demonstrate that customer outcomes are top of mind in everything you build.
• Data-Native DNA: "I think" isn't in your vocabulary; "the data shows" is. You’re proficient and independent with SQL and Looker (or similar) BI tools to drive your decision making.
• Execution Focus: You’re a closer. You have a reputation for taking complex, nebulous projects and getting them across the finish line.
• AI proficiency: You have used AI to solve tangible problems in your current role or have created a personal project leveraging it.
• Communication Skills: Excellent written and verbal communication with the ability to articulate complex technical concepts to a broad range of technical and business audiences in a simple and compelling way.

Process: 

• HR Call
• Interview with Manager
• Interview with Engineering team
• Case Study
• Call with CPO

If this role sounds of interest to you, and matches your experience, get in touch via the apply button!

Spaulding Ridge is an advisory and IT implementation firm. We help global organisations get financial clarity into the complex, daily sales and operational decisions that impact profitable revenue generation, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values are our relationships with our clients, business partners, team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.

We are looking for a Data Engineer to join our excellent Data Solutions team in London.

We implement data analytics platforms for our customers based on the Modern Data Stack approach, leveraging tools like Workato/Boomi, Snowflake/BigQuery/Microsoft Fabric/Databricks, dbt and Sigma/Omni/Looker. We are a Consulting Partner of those technologies, so we are in close contact with their Sales and Solutions teams to support customers in testing, implementing and adopting those tools.

Our clients range from the hottest scale-ups in Europe to famous public enterprise companies.

The role

• Model data as an Analytics Engineer in tools like dbt to create business logic from raw data.
• Assess clients' data infrastructure, identify improvements, and propose creative solutions and designs to tackle their challenges.
• Evaluate and design several data model pipelines for specific use cases and deliver technical presentations.
• Understand and manage modern Data Warehouses like BigQuery and Snowflake (schema structures, access control, performance, costs).
• Manage data ingestion through managed ELT tools like Workato, Boomi, and Fivetran as a first approach to data integration; custom data pipelines deployment based on cloud services is a plus.
• Get certified in our core technologies if you aren’t yet, mainly Snowflake SnowPro Core, Google Cloud Professional Data Engineer, and/or dbt Certified Developer.
• Deliver training, technical presentations, and co-development sessions with customers to help them implement a Data Stack.
• Participate in pre-sales conversations with prospective clients to define the scope and estimate the work for the project.
• Stay up-to-date to help customers prepare for using new features. Learn new tools at the advanced level and help customers do the same.
• Think beyond the task at hand; understand how our customers define their own success with the tool and help them work toward that goal.
• Share your knowledge, support the internal team, and learn from your peers on internal office hours and individual sessions.

You have

• Relevant experience modelling data, manipulating datasets, managing data warehouses, and high proficiency in SQL.
• Programming experience, ideally in Python, but other languages considered.
• Experience with any Cloud Provider (Azure and GCP preferred) and their respective data services.
• Experience with Git, CI/CD, and Infrastructure as code (like Terraform).
• Knowledge of any BI tool such as Omni, Sigma, Looker, PoweBI, etc.
• Self-motivation to study, discover new products and technologies in the data landscape.
• Ability to speak and write in English (fluently). The vast majority of our projects are delivered in English.
• Experience in delivering technical presentations.

#LI-DR1

📍Cardiff, London or Remote (UK)  | 💰 £76,000 to £95,000 + Incentive Awards tied to your performance + Benefits | Data Team, Borrowing 

About our Financial Health Team:

We are scaling up our Data and Credit team to support the rapid growth and evolution of our portfolio. We are looking for a Senior Data Analyst to join our Financial Health squad who are focused on supporting customers in financial difficulty. 

As a Senior Data Analyst, you’ll be working in collaboration with Product, Data Science and Analytical Engineering peers on data-driven insights and initiatives. We’re looking for an experienced Senior Data Analyst with hands-on experience who can bring fresh thinking and new ways to inspire the team and our customers.

What you’ll be working on:

As a Senior Data Analyst you will partner with Product Managers, Engineers, and Data Scientists in an agile product environment. You’ll champion the use of data and bring ideas to life through a rigorous analytical approach. Your work will focus on improving the support we offer to customers in financial difficulty, ensure our operational processes are well controlled and we meet regulatory requirements.

At Monzo we believe there’s a better way to do banking - we care deeply about our customers, are innovative and execute quickly. 

Our mission is to revolutionise the way people manage their finances by putting them in control and promoting their financial wellbeing. Our Borrowing business is growing rapidly (both on our existing products, and with the planned launch of new products). We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal. 

Your day-to-day:

• Generate insights that can drive the direction of our Financial Health strategy through proactive analysis
• Bring data-driven rigour to our approach to product development and build a strategic understanding of the business while structuring complex projects to bring them to life
• Work and advise on Financial Health’s global expansion strategy
• Develop and maintain Looker dashboards, reports and metrics that assess business and customer outcomes within Financial Health
• Ensure accurate reporting to third parties and regulators
• Build and maintain controls to ensure our business processes are running as intended 
• Lead projects to improve the accuracy, efficiency and accessibility of our data

Locations & flexible working:

Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles.

We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable.

We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most.

Work the way that works for you at Monzo! 💼

Our technology stack:

Our Data team's mission is to Enable Monzo to Make Better Decisions, Faster

At the core of this mission sits our data platform. We're great believers in powerful, real-time analytics and empowerment of the wider business. Our engineers collect analytics events from their microservices, and upload these into our Data stack for analysis. We optimise for simplicity and re-usability – all our data lives in one place and is made available via our data warehouse in Google BigQuery.

We rely heavily on the following tools and technologies (note we do not expect applicants to have prior experience of all them):

• Google Cloud Platform for all of our analytics infrastructure
• dbt and BigQuery SQL for our data modelling and warehousing
• Python for data science
• Go to write our application code
• AWS for most of our backend infrastructure

You should apply if:

• What we’re doing here at Monzo excites you!
• You are passionate about using data to improve and inform business decisions
• You’re motivated by solving challenging problems, and communicating and collaborating closely with subject matter experts on those solutions
• You’re excited by the opportunity to work autonomously to impact the future of a fast growing, ever evolving business
• You’re as comfortable getting hands-on as taking a step back and thinking strategically
• You are experienced with using a variety of Data Analysis tools. You know when to pick the right tool, and can help others do the same
• You have a solid grounding in SQL 
• Experience in Financial Health is a plus, but not required.

We're on the look out for L40 Senior Data Analysts at the moment, you can read more in our Data Progression Framework

The interview process:

Our interview process involves 4 main stages. We promise not to ask you any brain teasers or trick questions!

• 30 minute recruiter call 
• 45 minute initial call 
• Take home task
• 2 x 1-hour video calls, including a technical case study

Our average process takes around 3-4 weeks but we will always work around your availability. 

What’s in it for you:

💰 £76,000 to £95,000 + Incentive Awards tied to your performance + Benefits 

✈️ We can help you relocate to the UK 

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

#LI-LG1  #LI-Remote

📍Cardiff, London or Remote (UK)  | 💰 £76,000 to £95,000 + Incentive Awards tied to your performance + Benefits | Data Team, Borrowing 

About our Financial Health Team:

We are scaling up our Data and Credit team to support the rapid growth and evolution of our portfolio. We are looking for a Senior Data Analyst to join our Financial Health squad who are focused on supporting customers in financial difficulty. 

As a Senior Data Analyst, you’ll be working in collaboration with Product, Data Science and Analytical Engineering peers on data-driven insights and initiatives. We’re looking for an experienced Senior Data Analyst with hands-on experience who can bring fresh thinking and new ways to inspire the team and our customers.

What you’ll be working on:

As a Senior Data Analyst you will partner with Product Managers, Engineers, and Data Scientists in an agile product environment. You’ll champion the use of data and bring ideas to life through a rigorous analytical approach. Your work will focus on improving the support we offer to customers in financial difficulty, ensure our operational processes are well controlled and we meet regulatory requirements.

At Monzo we believe there’s a better way to do banking - we care deeply about our customers, are innovative and execute quickly. 

Our mission is to revolutionise the way people manage their finances by putting them in control and promoting their financial wellbeing. Our Borrowing business is growing rapidly (both on our existing products, and with the planned launch of new products). We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal. 

Your day-to-day:

• Generate insights that can drive the direction of our Financial Health strategy through proactive analysis
• Bring data-driven rigour to our approach to product development and build a strategic understanding of the business while structuring complex projects to bring them to life
• Work and advise on Financial Health’s global expansion strategy
• Develop and maintain Looker dashboards, reports and metrics that assess business and customer outcomes within Financial Health
• Ensure accurate reporting to third parties and regulators
• Build and maintain controls to ensure our business processes are running as intended 
• Lead projects to improve the accuracy, efficiency and accessibility of our data

Locations & flexible working 

Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles.

We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable.

We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most.

Work the way that works for you at Monzo! 💼

Our technology stack:

Our Data team's mission is to Enable Monzo to Make Better Decisions, Faster

At the core of this mission sits our data platform. We're great believers in powerful, real-time analytics and empowerment of the wider business. Our engineers collect analytics events from their microservices, and upload these into our Data stack for analysis. We optimise for simplicity and re-usability – all our data lives in one place and is made available via our data warehouse in Google BigQuery.

We rely heavily on the following tools and technologies (note we do not expect applicants to have prior experience of all them):

• Google Cloud Platform for all of our analytics infrastructure
• dbt and BigQuery SQL for our data modelling and warehousing
• Python for data science
• Go to write our application code
• AWS for most of our backend infrastructure

You should apply if:

• What we’re doing here at Monzo excites you!
• You are passionate about using data to improve and inform business decisions
• You’re motivated by solving challenging problems, and communicating and collaborating closely with subject matter experts on those solutions
• You’re excited by the opportunity to work autonomously to impact the future of a fast growing, ever evolving business
• You’re as comfortable getting hands-on as taking a step back and thinking strategically
• You are experienced with using a variety of Data Analysis tools. You know when to pick the right tool, and can help others do the same
• You have a solid grounding in SQL 
• Experience in Financial Health is a plus, but not required.

We're on the look out for L40 Senior Data Analysts at the moment, you can read more in our Data Progression Framework

The Interview Process:

Our interview process involves 4 main stages. We promise not to ask you any brain teasers or trick questions!

• 30 minute recruiter call 
• 45 minute initial call 
• Take home task
• 2 x 1-hour video calls, including a technical case study

Our average process takes around 3-4 weeks but we will always work around your availability. 

What’s in it for you:

💰 £76,000 to £95,000 + Incentive Awards tied to your performance + Benefits 

✈️ We can help you relocate to the UK 

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

#LI-LG1  #LI-Remote

📍Cardiff, London or Remote (UK)  | 💰 £76,500 to £95,000 + Incentive Awards tied to your performance + Benefits | Data Team, Borrowing 

Our team

Our Borrowing business is growing rapidly across both existing products and the planned launch of new initiatives. Flex is an innovative credit card that gives our customers unprecedented visibility and control over their spending, offering features like flexible instalment plans and instant app management. If you are passionate about using data and agile technology to solve real-world financial problems and create a genuine feel-good factor around borrowing, this is your chance to contribute to a product that is defining the future of flexible finance.

This is a high-impact, cross-functional environment where you’ll partner closely with Product, Engineering, Data Science, Finance, and Risk & Control to deliver sustainable, profitable, and responsible growth across our credit card offerings.

You’ll operate at the intersection of credit risk, commercial performance, and customer experience, ensuring Monzo’s credit card products remain sustainable, competitive, and customer-focused as they scale.

Your day-to-day

As a Senior Credit Analyst, you’ll play a critical role in shaping Monzo’s credit strategy across credit card products. Your responsibilities will include:

• Design and refine credit underwriting and limit strategies to optimise risk and growth
• Analyse portfolio performance (arrears, utilisation, revenue, losses, vintage curves) and identify actionable insights
• Build and interpret NPV and profitability models to inform strategic decisions
• Develop segmentation frameworks to identify revenue and risk pressure points
• Lead analytical deep-dives into portfolio trends and emerging risks
• Partner with Product and Engineering teams to design and test new features and strategy changes
• Evaluate the commercial and customer impact of pricing, eligibility, and limit decisions
• Present clear, structured recommendations to senior stakeholders
• Support regulatory and governance requirements, ensuring strategies align with policy and risk appetite

Locations & flexible working: 

Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles.

We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable.

We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most.

Work the way that works for you at Monzo! 💼

You should apply if

You have:

• Experience in unsecured lending, ideally within credit cards
• A strong understanding of credit card economics (APR, utilisation, interchange, revolving behaviour, cost of funds, losses). Experience of modelling rewards cards is a plus.
• Experience building or influencing credit strategies (e.g. underwriting, limit management, pricing)
• Strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus
• Experience working with NPV models, profitability analysis, and portfolio forecasting
• Confidence communicating complex analysis clearly to non-technical stakeholders
• Experience collaborating cross-functionally in a fast-paced environment
• An interest in balancing risk, growth, and customer outcomes

We're on the look out for L40 Senior Credit Analysts at the moment, you can read more in our Data Progression Framework

What’s in it for you

💰£76,500 to £95,000 + Incentive Awards tied to your performance + Benefits 

✈️ We can help you relocate to the UK

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

Interview process

Our typical process is structured as:

1. Recruiter call
2. Initial hiring manager call
3. Take-home task
4. Final interviews - (3x) including case study, role-specific, and behavioural interviews

Our average process takes around 3-4 weeks but we will always work around your availability. 

#LI-LG1  #LI-Remote

📣 A bit about the role:

We’re looking for someone who genuinely enjoys working with data, spotting patterns, and making things run more smoothly. You are curious, detail-obsessed, and love figuring out how things work. You’ll play a key role behind the scenes, improving the systems, workflows, and content that power our customer support.

This role is ideal for someone who naturally gravitates towards numbers and problem-solving (you were probably the kind of person who had maths as their favourite subject at school). You love digging into spreadsheets, analysing trends, and turning messy information into clear, useful insights. You’ll spend time building reports, refining processes, and making sure our tools and content are accurate, consistent, and effective.

You’ll also support the ongoing development of our automation and support tools, using real customer data to identify improvements and ensure everything is working as intended. Everything you do will have a big impact on our customer experience.

Some of your day-to-day activities will include:

• Producing regular reports to track performance metrics of our tools, identify trends, and uncover areas for improvement. Delivering insights to inform strategic decisions and enhance the overall customer experience.
• Analysing customer interaction data to uncover patterns, root causes of issues, and areas where we can improve processes or reduce contact volume.
• Owning and improving the performance of our support tools by reviewing outputs, identifying errors or inconsistencies, and refining workflows to improve accuracy and quality.
• Managing all aspects of our Help Centre to ensure our customers have access to clear, up-to-date information about everything to do with Butternut and Marro.
• Working closely with Product and Engineering teams to ensure our systems and tools are set up effectively and being used to their full potential to deliver the best possible experience for our customers and the team.
• Taking ownership of customer satisfaction (CSAT) consistently monitoring performance and uncovering opportunities to improve the quality and impact of every customer interaction.
• Acting as the main point of contact with Intercom, troubleshooting issues, attending meetings with our Intercom Account Manager, and exploring new features.
  
  

👋 A bit about you

The ideal Customer Love Tooling Manager is a data-fluent problem solver who views every messy process as an opportunity for elegant automation.

Technical Skills & Experience

• Data Literacy: A natural affinity for numbers, charts, and dashboards. You can construct complex formulas, build accurate forecasts, and analyse historical data to extract actionable insights.
• Platform Expertise: Previous experience with Intercom, Zendesk, Dixa, or similar CX stacks (including their native AI features) is a significant asset.
• AI Fluency: Highly desirable is a demonstrated understanding of AI fundamentals and a track record of applying AI-powered tools to real-world workflows.
• The Toolkit: Proficiency in Google Sheets, Notion, and ideally Looker, paired with an appetite for mastering any tool that helps the team work smarter.

Mindset & Approach

• Systems Thinker: Motivated by the challenge of simplifying workflows! 
• Root-Cause Resolution: A curious mind that naturally asks “why”. You don’t just patch a leak; you look for the root cause to prevent it from happening again.
• Unrivalled Attention to Detail: An innate ability to spot patterns and inconsistencies before they impact the team, ensuring high-quality outputs every time.
• Scalability Champion: You find genuine satisfaction in refining a messy process into something smooth, repeatable, and scalable.

Behaviours

• Insight-Driven: You thrive on turning raw quantitative data into tangible business improvements and enjoy providing insights to those around you.
• People-First Optimisation: You care deeply about the experience of our customers and our team. You’re always looking for ways to make things smoother and more efficient for the people around you.
• Radical Candour: A believer in the power of honest, thoughtful feedback. You aren’t afraid to speak up when something isn’t working, and you do it with care.
• Resilient Problem Solving: Progress is your primary motivator. Whether building a new workflow or unblocking a data issue, you stay focused on finding a better way, even when things get tricky.
• Reliability & Ownership: You hold yourself to high standards and take pride in following through. If something is on your plate, it gets done or is communicated clearly if it can’t be.
• Cultural Ambition: You want to make Butternut and Marro the best place we’ve ever worked. You know that well-designed tools, clear data, and smart processes can transform a team’s day-to-day, and you’re excited to lead that charge.

Our interview process:

• Application review
• Initial call (30 minutes): Introductory chat with our Recruiter.
• Take home task: This will be sent to you via email and will be used to understand more about your technical skills.
• A brief 10–15 minute follow-up with the Hiring Manager to discuss your submitted task.
• Skills interview (60 minutes) - In person interview in our office in White City to discuss your experience managing customer service workflows and AI-driven support tools.
• Behaviours interview (45 minutes) where we will want to understand how your values align with our business values.

A bit about what we offer:

• Equity option package
• 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service
• £500 personal learning & development budget
• Butternut Box / Marro employee discount
• Subsidised Private Medical Insurance with Vitality
• Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave)
• Cycle to work scheme
• Flexible working with hybrid remote working
• Team socials, plus company-wide summer and winter parties

❗️ A few things to note:

• There is no specific timeframe this role will be live for, but we normally experience a high volume of applications. So, if you are interested, we suggest applying as soon as possible.
• We aim to respond to all applicants personally and provide valuable feedback.
• We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career.

Job Details

• 💼 Sales Operations | Business Operations
• 📍 Spain | Barcelona (open to any location is Spain)
• 🕜 Full-Time/Hybrid | Full-Time Remote

What you will do

As a Senior Manager, Sales Operations, you will be leading our global team of dedicated tactical specialists and analysts responsible for the data, systems and insights that empower our sales organization and you will be reporting to our Director, Sales Operations. You will be a key player in our commercial success, providing support and strategic guidance to our sales teams. This role requires a leader who can manage day-to-day execution, delegate effectively, and help the team prioritize in a fast-paced environment. Your expertise will be important in shaping sales strategies and capitalizing on revenue opportunities across the global business.

Where you will have impact

• Lead, mentor, and develop a team of 5 (and growing) sales operations professionals in a supportive environment.
• Evaluate our current structures, and implement the changes necessary to create a unified, scalable tactical sales operations team
• Execute the sales operations strategy by identifying process enhancements and translating data analysis into actionable business recommendations to the Revenue Team.
• Oversee the development and maintenance of key reports and dashboards for sales leadership, including forecasting, pipeline management, and quota attainment.
• Partner with Sales Enablement to manage and enforce global sales processes, ensuring adherence and a smooth roll-out of new procedures.
• Act as a key point of contact for the sales team, providing support on the Salesforce lead-to-quote-to-cash process and coordinating with cross-functional teams.
• Manage stakeholder expectations by effectively prioritizing tasks and communicating progress on key initiatives to senior leadership.
• You will help define the 'Lighthouse way' of working by integrating AI into your role—whether it’s using AI to prioritize your sales pipeline, automate routine financial reconciliations, or extract faster insights from our commercial data to drive business growth.

About our team

You'll be joining our Sales Operations team, reporting to the Director, Sales Operations within the wider Business Operations department. We are a collaborative and essential crew that acts as the operational backbone for our global sales organization. You'll work closely with other teams and senior leadership, providing the insights and support that keep our commercial teams running.

What's in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven experience in a sales operations or revenue operations role.
• Experience working within a complex sales organization with multiple roles (e.g., SDRs, AEs, AMs).
• Experience in a high-growth Tech or SaaS company, particularly one that has undergone M&A activity.
• Demonstrated team management experience, with a passion for leading and developing high-performing individuals.
• Mandatory, in-depth experience with Salesforce, including reporting and dashboard creation.
• Strong analytical skills with the ability to translate data and analysis into actionable business insights.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and stakeholder management skills, with a collaborative mindset to work effectively across teams.
• Fluent in both written and spoken English.
• You are an AI-curious professional who actively explores how generative AI and automation can optimize your daily workflows. You don't just follow processes; you look for ways to augment them using the latest tech tools to increase your personal impact.

We welcome

• Familiarity with Looker or other data visualization tools.

Job Details

• 💼 Sales Operations | Business Operations
• 📍 United Kingdom
• 🕜 Full-Time Remote

What you will do

As a Senior Manager, Sales Operations, you will be leading our global team of dedicated tactical specialists and analysts responsible for the data, systems and insights that empower our sales organization and you will be reporting to our Director, Sales Operations. You will be a key player in our commercial success, providing support and strategic guidance to our sales teams. This role requires a leader who can manage day-to-day execution, delegate effectively, and help the team prioritize in a fast-paced environment. Your expertise will be important in shaping sales strategies and capitalizing on revenue opportunities across the global business.

Where you will have impact

• Lead, mentor, and develop a team of 5 (and growing) sales operations professionals in a supportive environment.
• Evaluate our current structures, and implement the changes necessary to create a unified, scalable tactical sales operations team
• Execute the sales operations strategy by identifying process enhancements and translating data analysis into actionable business recommendations to the Revenue Team.
• Oversee the development and maintenance of key reports and dashboards for sales leadership, including forecasting, pipeline management, and quota attainment.
• Partner with Sales Enablement to manage and enforce global sales processes, ensuring adherence and a smooth roll-out of new procedures.
• Act as a key point of contact for the sales team, providing support on the Salesforce lead-to-quote-to-cash process and coordinating with cross-functional teams.
• Manage stakeholder expectations by effectively prioritizing tasks and communicating progress on key initiatives to senior leadership.
• You will help define the 'Lighthouse way' of working by integrating AI into your role—whether it’s using AI to prioritize your sales pipeline, automate routine financial reconciliations, or extract faster insights from our commercial data to drive business growth.

About our team

You'll be joining our Sales Operations team, reporting to the Director, Sales Operations within the wider Business Operations department. We are a collaborative and essential crew that acts as the operational backbone for our global sales organization. You'll work closely with other teams and senior leadership, providing the insights and support that keep our commercial teams running.

What's in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven experience in a sales operations or revenue operations role.
• Experience working within a complex sales organization with multiple roles (e.g., SDRs, AEs, AMs).
• Experience in a high-growth Tech or SaaS company, particularly one that has undergone M&A activity.
• Demonstrated team management experience, with a passion for leading and developing high-performing individuals.
• Mandatory, in-depth experience with Salesforce, including reporting and dashboard creation.
• Strong analytical skills with the ability to translate data and analysis into actionable business insights.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and stakeholder management skills, with a collaborative mindset to work effectively across teams.
• Fluent in both written and spoken English.
• You are an AI-curious professional who actively explores how generative AI and automation can optimize your daily workflows. You don't just follow processes; you look for ways to augment them using the latest tech tools to increase your personal impact.

We welcome

• Familiarity with Looker or other data visualization tools.

Job Details

• 💼 Sales Operations | Business Operations
• 📍 Belgium
• 🕜 Full-Time Remote

What you will do

As a Senior Manager, Sales Operations, you will be leading our global team of dedicated tactical specialists and analysts responsible for the data, systems and insights that empower our sales organization and you will be reporting to our Director, Sales Operations. You will be a key player in our commercial success, providing support and strategic guidance to our sales teams. This role requires a leader who can manage day-to-day execution, delegate effectively, and help the team prioritize in a fast-paced environment. Your expertise will be important in shaping sales strategies and capitalizing on revenue opportunities across the global business.

Where you will have impact

• Lead, mentor, and develop a team of 5 (and growing) sales operations professionals in a supportive environment.
• Evaluate our current structures, and implement the changes necessary to create a unified, scalable tactical sales operations team
• Execute the sales operations strategy by identifying process enhancements and translating data analysis into actionable business recommendations to the Revenue Team.
• Oversee the development and maintenance of key reports and dashboards for sales leadership, including forecasting, pipeline management, and quota attainment.
• Partner with Sales Enablement to manage and enforce global sales processes, ensuring adherence and a smooth roll-out of new procedures.
• Act as a key point of contact for the sales team, providing support on the Salesforce lead-to-quote-to-cash process and coordinating with cross-functional teams.
• Manage stakeholder expectations by effectively prioritizing tasks and communicating progress on key initiatives to senior leadership.
• You will help define the 'Lighthouse way' of working by integrating AI into your role—whether it’s using AI to prioritize your sales pipeline, automate routine financial reconciliations, or extract faster insights from our commercial data to drive business growth.

About our team

You'll be joining our Sales Operations team, reporting to the Director, Sales Operations within the wider Business Operations department. We are a collaborative and essential crew that acts as the operational backbone for our global sales organization. You'll work closely with other teams and senior leadership, providing the insights and support that keep our commercial teams running.

What's in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Mobility options: Mobility budget or company car (based on your job category).
• Competitive compensation: Proactively maintained to value your work.
• Net allowance: to support home office related expenses.
• Vouchers: lunch vouchers & eco vouchers.
• Comprehensive health insurance: Extensive coverage for you and your dependents.
• Pension funding: Group insurance to secure your future.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven experience in a sales operations or revenue operations role.
• Experience working within a complex sales organization with multiple roles (e.g., SDRs, AEs, AMs).
• Experience in a high-growth Tech or SaaS company, particularly one that has undergone M&A activity.
• Demonstrated team management experience, with a passion for leading and developing high-performing individuals.
• Mandatory, in-depth experience with Salesforce, including reporting and dashboard creation.
• Strong analytical skills with the ability to translate data and analysis into actionable business insights.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and stakeholder management skills, with a collaborative mindset to work effectively across teams.
• Fluent in both written and spoken English.
• You are an AI-curious professional who actively explores how generative AI and automation can optimize your daily workflows. You don't just follow processes; you look for ways to augment them using the latest tech tools to increase your personal impact.

We welcome

• Familiarity with Looker or other data visualization tools.

WHAT YOU'LL DO:

We are seeking a dynamic and experienced Senior Manager of Talent Acquisition Operations to design, implement, and optimize the infrastructure and processes that drive our global talent acquisition function. As a Senior Manager, you will act as a strategic partner to the TA leadership team and broader People team, focusing on process excellence, system optimization, and data integrity to enhance Braze’s talent strategy. You will be an expert in TA technology, compliance, and developing scalable, efficient processes. You are highly skilled in utilizing data to drive operational insights and solutions.

• Lead, mentor, and performance manage a team of 2+ direct reports (e.g., TA Generalists and Specialist), fostering a culture of operational excellence and continuous improvement.
• Own and optimize the end-to-end recruitment process, identifying areas for efficiency and standardization while ensuring a high-quality candidate and stakeholder experience.
• Serve as the primary system administrator and subject matter expert for all TA technology (e.g., ATS, CRM, assessment tools), including implementation, maintenance, and integration, in addition to acting as a steward for data integrity and system hygiene.
• Partner with the People Analytics team to design, develop, and deliver consistent reporting, dashboards, and metrics to provide strategic insights on TA performance, pipeline health, and process effectiveness to leadership.
• Collaborate with other people systems owners and primary users to execute a centralized data governance and system security strategy and process
• Ensure TA compliance, governance, and adherence to regulatory requirements across all hiring processes.
• Develop comprehensive strategies and guardrails for evaluating new TA software, ensuring that selections prioritize efficiency gains, include thorough market research and trial evaluations, and align with budgetary constraints with a special focus on AI.
• Manage and curate a centralized knowledge hub for software vendor contracts, agency agreements, and job board subscriptions, ensuring all documentation is current and complete.
• Provide continuous training and enablement for the team regarding system updates, new software, process revisions, and compensation program changes.
• Utilize both qualitative and quantitative research to pinpoint areas for growth, guide strategic choices, and evaluate results. 
• Establish a high-performance recruiting ecosystem by developing and executing a transparent, strategic roadmap focused on improving systems, tools, and workflows to ensure long-term scalability and operational efficiency.
• Act as a solutions-oriented leader, taking a thoughtful and strategic approach to developing a business case for new tools and operational changes, evaluating risks, and presenting to executive stakeholders.
• Versatile in tailoring communication and style to a wide range of audiences including direct reports, TA and People Team leadership, and senior leaders and stakeholders.
• Exemplify and promote the Braze core values within both the TA and People Team.

WHO YOU ARE:

• 5+ years of experience in Talent Acquisition Operations or People Operations with proven experience leading major implementations and system overhauls. 
• Proven experience leading and managing direct reports, such as coordinators, analysts, or operations specialists.
• Expertise in leveraging TA systems (Greenhouse, Workday, Looker or similar platforms) for configuration, maintenance, reporting, and integration.
• Strong organizational and time management skills and meticulous attention to detail.
• Ability to act as a strategic and consultative partner to senior leadership across the organization.
• Experience designing and implementing initiatives related to TA process improvement and operational efficiency.
• Proven ability to own and manage large-scale projects from start to finish with little supervision.
• Strong written and verbal English communication skills are essential.
• Role must be based in our Chicago, New York, or London office requiring hybrid in-office attendance.

📍London, Cardiff or Remote (UK) | 💰£40,400 to £51,050 + Benefits 

⭐ Our Workforce Management (WFM) team

This is an excellent opportunity to step into a key Senior WFM Analyst role on a 9-month fixed-term contract. You'll report to the WFM Service Manager and be instrumental in using data-driven insights to perfectly staff our customer operations and service teams.

You will be crucial in predicting our resource needs, proactively identifying risks, and translating those findings into clear, actionable strategies for our senior leaders. You’ll be a guiding voice for leaders, constantly improving WFM processes, and collaborating closely with Operations, People, Hiring, and L&D to boost efficiency and enhance the customer experience at Monzo.

🔑 You’ll play a key role...

• Preparing clear, concise, and actionable executive-level reports and presentations on WFM performance, trends, and resource requirements for senior leadership.
• Analysing large datasets, identifying patterns and trends, and communicating key insights to stakeholders. You'll use Google Sheets and Looker to create visualisations and reports, with a basic knowledge of BigQuery being a bonus.
• Creating and reviewing shift offerings to support business growth and improve our flexible working employee rating.
• Showing the operational impact of supply and demand for potential changes to shift patterns across all required domains.
• Working closely with the forecasting, People, Operations, and WFM data teams to continuously improve schedule quality, shift offerings, and reduce errors.
• Ensuring holiday utilisation remains within budget and at expected quarterly levels, factoring in seasonality.
• Deep-diving into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain.
• Managing mappings, service goals, and overall Verint backend configuration and setup.
• Collaborating with the People team (for FWRs), Hiring, L&D (for New Hires), Operations (for schedules, skills, and shifts), and Forecasting for schedule accuracy.

🤩 We’d love to hear from you if…

• You have demonstrable experience in workforce management, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations).
• You possess expertise in WFM software and tools, with Verint experience preferred.
• You have strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis).
• You have experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication.
• You have excellent analytical skills with the ability to synthesise data, identify trends, and translate insights into actionable strategies.
• It's a bonus if you have familiarity with Looker, basic knowledge of BigQuery, or experience with scenario planning, resource modelling, and strategic capacity planning.
• You can work autonomously, manage multiple priorities, and thrive in a dynamic environment.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰 £40,400 - £51,050 + Benefits 

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4 key steps

• Application Questions 
• Recruiter Call 
• Take home task
• Final stage interview (Presentation + interview questions)

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-REMOTE #LI-MY1

Partnerships are one of the most important ways Anthropic brings Claude to the enterprises that will define how AI is deployed at scale. We're hiring a leader to run Partnership Strategy & Operations for our International business — the markets outside North America, spanning UKI, EMEA, India, Japan, and the broader APAC footprint.

You'll be the strategic partner to International partnerships leadership: responsible for the regional GTM plan, the targets and the forecast, and the operating architecture that keeps the motion accountable. You'll also carry a horizontal mandate across the global Partnerships function, leading a small number of cross-regional initiatives that shape how the organization operates end-to-end.

This is a builder's seat. You'll set the strategic agenda for the region, shape GTM across heterogeneous markets, and establish the operating system that turns ambition into a funded, sequenced plan. Success looks like an International partner motion that is strategic and accountable, under your leadership and horizontal initiatives that raise the bar globally.

Key responsibilities

• Author the International Partnership GTM strategy and the commercial thesis for how the region contributes to the global plan
• Own the regional plan end-to-end: partner coverage, quota design, capacity modelling, and target-setting across markets
• Own the regional forecast -stage definitions, conversion economics, and forecast accuracy you stand behind
• Run the regional operating rhythm — weekly reviews, MBRs, QBRs, executive readouts — calibrated across time zones
• Codify the regional operating handbook: SOPs, runbooks, and escalation playbooks localized to market realities
• Lead cross-regional strategic initiatives that shape the architecture of the global Partnerships function (e.g., OKR design, investment cases, long-range planning inputs)
• Co-own executive reporting for Partnerships across regions — materials for GTM leadership, the CEO, and the Board that are honest, defensible, and sharp
• Maintain the global decision log and operating calendar: what's been decided, what it unblocks, and when the next forcing function hits

Minimum qualifications

• Experience in GTM Strategy & Operations, Revenue Operations, or Partner Operations at the regional or business-unit level
• Track record of building and owning regional GTM plans end-to-end across international markets, with direct experience in at least two of UKI, EMEA, India, Japan, or broader APAC
• Proficiency with the RevOps stack end-to-end — SQL, Looker or Tableau, and Salesforce or a comparable PRM
• Demonstrated ability to lead horizontal strategic initiatives across a commercial organization (e.g., OKR frameworks, investment cases, executive narrative)

Preferred qualifications

• 7+ years of experience in GTM Strategy & Operations, Revenue Operations, or Partner Strategy & Operations
• Experience as the partner to a regional or international sales or partnerships leader — trusted to carry the number, shape the agenda, and work through the hardest conversations
• Deep fluency in consumption or usage-based revenue businesses
• Strong grasp of the cross-geographic realities that break single-market playbooks: regulatory divergence, data residency, channel maturity, and partner economics by region
• Comfort adapting style and pace across business cultures, and building credibility with stakeholders in very different markets
• Strategy and operations experience inside a high-growth technology company
• A Startup or strategy consulting background paired with meaningful operating experience
• Experience preparing materials for Boards or other senior governance forums
• Working understanding of how indirect revenue models operate at scale — commercial mechanics, measurement challenges, and organizational dynamics
• Time spent in the enterprise AI, cloud, or developer infrastructure markets
• A bias for execution — hands-on, driven to ship, and energized by building rather than deliberating

The Community You Will Be Part Of: 

Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.

The Difference You Will Make:

This Advanced Analytics role will develop and lead initiatives focused on ensuring we have the right international growth strategy. They will lead measurement, build tools, and develop insights leveraging a wide range of internal and external data sources to ensure the business is making the right decisions for both strategic direction and tactical execution.

The ideal candidate is someone with a strong data and analytics background. This person is curious, engaged, positive, and detail- and solutions-oriented. The world— and thus our industry— is changing quickly so the ideal candidate will be comfortable with responding promptly and changing course as needed when priorities and reporting needs shift. 

This role will be expected to be highly collaborative, and work regularly with multiple stakeholders and cross functional partners across Regional Teams, Policy, Supply, Finance, Data Science, Operations, Engineering, and Marketing.

The right candidate will already be recognized as a leader in the data and analytics field at this level, with a proven track record of using a range of strategies and disciplines to solve complex and ambiguous measurement problems for business teams. This person will also use their considerable experience with data and insights storytelling to influence large-scale strategic programs, and  be adept at leveraging AI technologies to accelerate and raise their craft.

You must be comfortable working in a global company, delivering counsel and guidance to senior leadership across the team and organization. The successful candidate will have solid experience creating internal advocacy and influencing multiple senior audiences on hard to communicate topics.

The Team You Will Join: 

The Global Markets & Policy Advanced Analytics team is building the data infrastructure, measurement systems, and self-service tools that will power Airbnb's international growth in 2026 and beyond. This is a greenfield opportunity to shape how global teams make nimbler decisions, moving from HQ-dependent reporting cycles to fast, local, data-driven action.

This role will partner directly with Global Markets regional teams combined with Finance and Supply to surface local insights, build scalable tooling, and drive measurable impact on core business metrics. The ideal candidate brings deep technical rigor, strong business instincts, and a bias toward proactively building things—not just analyzing them.

A Typical Day:                    

• Build and maintain self-service analytics tools and dashboards that help country teams monitor performance and act on local signals                                    
• Partner with regional leads to translate business questions into clear analytical frameworks and actionable insights                                                    
• Support measurement for local marketing programs — campaign tracking, incrementality testing, and MMM contributions                                                     
• Analyze international market data to identify and size growth opportunities across supply, demand, and behavioral signals                                               
• Collaborate with Engineering, Marketing, and Research to deliver on data and tooling needs within shared roadmaps                                                       
• Provide analytical support for local growth levers (incentives, promotions, merchandising) including targeting and measurement                                                                                                                                         

Your Expertise:                                                                                                                                                                                                                                                                                                                                 

• 4+ years in data science, analytics, or business intelligence — marketplace, e-commerce, or global consumer tech preferred
• Expert SQL; proficiency in Python or R                                                                                                                             
• Hands-on experience with A/B testing, causal inference, and incrementality measurement                                                                                  
• Experience building self-service data products used by non-technical stakeholders                                                                                      
• Familiarity with international / multi-market analytics contexts                                                                                                        
• Strong data storytelling — able to communicate findings clearly to business and senior audiences                                                                        
• Collaborative, low-ego, and execution-oriented; you measure success by the decisions your work influences                                                               
• Comfortable with modern data stack tools (dbt, Airflow, Tableau, Looker, or equivalent)                                                                                                                                                                                          

Nice to Have:                                                                                                                                                             

• Supply/demand or geo-based analytics experience                                                                                                                         
• Growth marketing analytics (SEM, paid social, performance channels)
• Familiarity with MMM, attribution, or campaign measurement frameworks                                                                                                   
• Awareness of AI/LLM trends and implications for organic traffic and demand      

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Be Part Of: 

Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.

The Difference You Will Make:

This Advanced Analytics role will develop and lead initiatives focused on ensuring we have the right international growth strategy. They will lead measurement, build tools, and develop insights leveraging a wide range of internal and external data sources to ensure the business is making the right decisions for both strategic direction and tactical execution.

The ideal candidate is someone with a strong data and analytics background. This person is curious, engaged, positive, and detail- and solutions-oriented. The world— and thus our industry— is changing quickly so the ideal candidate will be comfortable with responding promptly and changing course as needed when priorities and reporting needs shift. 

This role will be expected to be highly collaborative, and work regularly with multiple stakeholders and cross functional partners across Regional Teams, Policy, Supply, Finance, Data Science, Operations, Engineering, and Marketing.

The right candidate will already be recognized as a leader in the data and analytics field at this level, with a proven track record of using a range of strategies and disciplines to solve complex and ambiguous measurement problems for business teams. This person will also use their considerable experience with data and insights storytelling to influence large-scale strategic programs, and  be adept at leveraging AI technologies to accelerate and raise their craft.

You must be comfortable working in a global company, delivering counsel and guidance to senior leadership across the team and organization. The successful candidate will have solid experience creating internal advocacy and influencing multiple senior audiences on hard to communicate topics.

The Team You Will Join: 

The Global Markets & Policy Advanced Analytics team is building the data infrastructure, measurement systems, and self-service tools that will power Airbnb's international growth in 2026 and beyond. This is a greenfield opportunity to shape how global teams make nimbler decisions, moving from HQ-dependent reporting cycles to fast, local, data-driven action.

This role will partner directly with Global Markets regional teams combined with Finance and Supply to surface local insights, build scalable tooling, and drive measurable impact on core business metrics. The ideal candidate brings deep technical rigor, strong business instincts, and a bias toward proactively building things—not just analyzing them.

A Typical Day:                    

• Build and maintain self-service analytics tools and dashboards that help country teams monitor performance and act on local signals                                    
• Partner with regional leads to translate business questions into clear analytical frameworks and actionable insights                                                    
• Support measurement for local marketing programs — campaign tracking, incrementality testing, and MMM contributions                                                     
• Analyze international market data to identify and size growth opportunities across supply, demand, and behavioral signals                                               
• Collaborate with Engineering, Marketing, and Research to deliver on data and tooling needs within shared roadmaps                                                       
• Provide analytical support for local growth levers (incentives, promotions, merchandising) including targeting and measurement                                                                                                                                         

Your Expertise:                                                                                                                                                                                                                                                                                                                                 

• 4+ years in data science, analytics, or business intelligence — marketplace, e-commerce, or global consumer tech preferred
• Expert SQL; proficiency in Python or R                                                                                                                             
• Hands-on experience with A/B testing, causal inference, and incrementality measurement                                                                                  
• Experience building self-service data products used by non-technical stakeholders                                                                                      
• Familiarity with international / multi-market analytics contexts                                                                                                        
• Strong data storytelling — able to communicate findings clearly to business and senior audiences                                                                        
• Collaborative, low-ego, and execution-oriented; you measure success by the decisions your work influences                                                               
• Comfortable with modern data stack tools (dbt, Airflow, Tableau, Looker, or equivalent)                                                                                                                                                                                          

Nice to Have:                                                                                                                                                             

• Supply/demand or geo-based analytics experience                                                                                                                         
• Growth marketing analytics (SEM, paid social, performance channels)
• Familiarity with MMM, attribution, or campaign measurement frameworks                                                                                                   
• Awareness of AI/LLM trends and implications for organic traffic and demand      

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

About the Team

Research isn't an afterthought at Nothing—it's baked into how we build. Our Research team sits right at the heart of product development, working directly with Product, Engineering, Design, and Marketing to turn assumptions into evidence. We validate everything: from core software features to hardware performance to how the entire product experience lands in users' hands. We're solving three hard problems right now: understanding how hardware and software work together in the real world, turning messy datasets into insights that actually change how we build, and scaling our validation engine so fast-moving teams can stay grounded in data without waiting weeks for answers.

What You'll Do

• Execute, analyse and automate statistically rigorous pre- and post-launch research that delivers granular insights per product and per function, shaping the next generation of our products.
• Translate complex datasets into clear, evidence-based narratives that inform critical product and business decisions—turning numbers into stories people actually act on.
• Build interactive dashboards that allow stakeholders to explore, compare and filter data independently, reducing reliance on research bottlenecks.
• Run product validation and lifecycle research across our portfolio, blending quantitative rigour with qualitative methods (interviews, usability testing, in-person sessions) to provide context behind the numbers.
• Use SQL fluently to extract, manipulate and analyse data, alongside other analytical languages or tools where relevant.
• Collaborate with Product Managers, engineers, designers and marketing teams to plan, execute and scale research initiatives across a fast-moving product environment.
• Embed research thinking within product teams, promoting data-driven decision-making across the organisation.

What We're Looking For

• Comfort operating in fast-moving product environments where priorities shift and speed matters—you thrive in scrappy, evolving teams rather than rigid processes.
• Ownership mentality: you design research from hypothesis through insight delivery, taking end-to-end responsibility without needing to be prompted or managed.
• Experience combining quantitative and qualitative research methods, understanding when to dig into stats and when to sit down with real users.
• Solid grounding in quantitative product research, statistical thinking, and high proficiency in SQL—you're comfortable in spreadsheets and databases.
• Strong data visualisation skills (Looker Studio, Whatagraph or similar) paired with excellent communication and storytelling—you make complex findings clear and compelling.
• Pragmatism: you know when a quick study beats perfect analysis, and you're not afraid to iterate or challenge assumptions if the evidence points elsewhere.
• A track record in consumer software, mobile or electronic products; startup or scale-up environments; or fields like HCI, Psychology, Cognitive Science, or Sociology—any background that's taught you how people actually use things.

Why Nothing

You'll have direct influence on products used by millions. Research here isn't a support function—it shapes roadmaps, kills bad ideas early, and gives teams the clarity to move fast. You'll work with people who care deeply about evidence and quality, and you'll have the autonomy to own your work from start to finish. We move quickly because we're small and independent, which means your insights land faster and you'll see the impact of your work reflected in shipping products. If you're energised by the intersection of rigorous research and real-world product iteration, and you want to grow your craft in a company that genuinely listens to data, this is the role.

How We Work

We build better tech by moving fast. That speed demands direct collaboration and shared creative energy. We believe the best work happens when we're together. 

• Location: London (Kings Cross & Farringdon offices). 
• Working Pattern: This is a full-time, in-office role (5 days a week). We move fast, and that means being physically present. We offer flexibility around personal needs, but we focus on the magic that sparks when we’re all in the same room. 

The Community You Will Join:

The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.

The Difference You will Make:

This role requires candidates to be based in Barcelona, London, Paris. This role is not eligible for relocation support.

As a EMEA Supply Business Operations, you are entrusted with the Strategy and Planning activities for the region, working closely with the Territory Managers, Acquisition Lead, as well as many cross-functional teams.

A Typical Day: 

Strategic Planning & Analysis

• Partner with the EMEA Homes Director to define and execute regional strategy, goals, and key initiatives
• Build and maintain frameworks for tracking business performance against OKRs and company priorities
• Conduct deep-dive analyses on market trends, competitive landscape, and growth opportunities across EMEA

Operational Excellence

• Design and improve operational processes to increase efficiency, transparency, and cross-functional alignment
• Own the cadence of business reviews (WBRs, MBRs, QBRs), ensuring the leadership team has clear visibility into performance
• Identify bottlenecks, risks, and opportunities — and drive action plans to resolution

Cross-Functional Collaboration

• Act as a connective tissue between the EMEA Homes team and key partners including Product, Marketing, Policy, Finance, Data Science, and Customer Service
• Facilitate alignment across stakeholders on high-priority projects and regional launches
• Represent EMEA Homes perspectives in global Biz Ops forums and planning cycles

Insights & Storytelling

• Translate complex data into clear, compelling narratives for leadership audiences
• Build dashboards, reports, and presentations that drive informed decision-making
• Champion a culture of data-driven thinking within the team

Your Expertise:

• 10+ years of experience in business operations, strategy, management consulting, or a related analytical role
• Strong analytical skills with proficiency in SQL, Excel/Sheets, and data visualization tools (e.g., Tableau, Looker, Superset); AI knowledge. . 
• Proven ability to manage complex, cross-functional projects from ideation to execution
• Excellent communication and presentation skills — both written and verbal
• Comfort operating in ambiguity with a bias toward action and ownership
• Experience working in a fast-paced, global environment

Additional

• Experience in a two-sided marketplace, travel/hospitality, or tech industry
• Familiarity with Airbnb's business model and the EMEA market landscape

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join:

The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.

The Difference You will Make:

This role requires candidates to be based in Barcelona, London, Paris. This role is not eligible for relocation support.

As a EMEA Supply Business Operations, you are entrusted with the Strategy and Planning activities for the region, working closely with the Territory Managers, Acquisition Lead, as well as many cross-functional teams.

A Typical Day: 

Strategic Planning & Analysis

• Partner with the EMEA Homes Director to define and execute regional strategy, goals, and key initiatives
• Build and maintain frameworks for tracking business performance against OKRs and company priorities
• Conduct deep-dive analyses on market trends, competitive landscape, and growth opportunities across EMEA

Operational Excellence

• Design and improve operational processes to increase efficiency, transparency, and cross-functional alignment
• Own the cadence of business reviews (WBRs, MBRs, QBRs), ensuring the leadership team has clear visibility into performance
• Identify bottlenecks, risks, and opportunities — and drive action plans to resolution

Cross-Functional Collaboration

• Act as a connective tissue between the EMEA Homes team and key partners including Product, Marketing, Policy, Finance, Data Science, and Customer Service
• Facilitate alignment across stakeholders on high-priority projects and regional launches
• Represent EMEA Homes perspectives in global Biz Ops forums and planning cycles

Insights & Storytelling

• Translate complex data into clear, compelling narratives for leadership audiences
• Build dashboards, reports, and presentations that drive informed decision-making
• Champion a culture of data-driven thinking within the team

Your Expertise:

• 10+ years of experience in business operations, strategy, management consulting, or a related analytical role
• Strong analytical skills with proficiency in SQL, Excel/Sheets, and data visualization tools (e.g., Tableau, Looker, Superset); AI knowledge. . 
• Proven ability to manage complex, cross-functional projects from ideation to execution
• Excellent communication and presentation skills — both written and verbal
• Comfort operating in ambiguity with a bias toward action and ownership
• Experience working in a fast-paced, global environment

Additional

• Experience in a two-sided marketplace, travel/hospitality, or tech industry
• Familiarity with Airbnb's business model and the EMEA market landscape

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join:

The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.

The Difference You will Make:

This role requires candidates to be based in Barcelona, London, Paris. This role is not eligible for relocation support.

As a EMEA Supply Business Operations, you are entrusted with the Strategy and Planning activities for the region, working closely with the Territory Managers, Acquisition Lead, as well as many cross-functional teams.

A Typical Day: 

Strategic Planning & Analysis

• Partner with the EMEA Homes Director to define and execute regional strategy, goals, and key initiatives
• Build and maintain frameworks for tracking business performance against OKRs and company priorities
• Conduct deep-dive analyses on market trends, competitive landscape, and growth opportunities across EMEA

Operational Excellence

• Design and improve operational processes to increase efficiency, transparency, and cross-functional alignment
• Own the cadence of business reviews (WBRs, MBRs, QBRs), ensuring the leadership team has clear visibility into performance
• Identify bottlenecks, risks, and opportunities — and drive action plans to resolution

Cross-Functional Collaboration

• Act as a connective tissue between the EMEA Homes team and key partners including Product, Marketing, Policy, Finance, Data Science, and Customer Service
• Facilitate alignment across stakeholders on high-priority projects and regional launches
• Represent EMEA Homes perspectives in global Biz Ops forums and planning cycles

Insights & Storytelling

• Translate complex data into clear, compelling narratives for leadership audiences
• Build dashboards, reports, and presentations that drive informed decision-making
• Champion a culture of data-driven thinking within the team

Your Expertise:

• 10+ years of experience in business operations, strategy, management consulting, or a related analytical role
• Strong analytical skills with proficiency in SQL, Excel/Sheets, and data visualization tools (e.g., Tableau, Looker, Superset); AI knowledge. . 
• Proven ability to manage complex, cross-functional projects from ideation to execution
• Excellent communication and presentation skills — both written and verbal
• Comfort operating in ambiguity with a bias toward action and ownership
• Experience working in a fast-paced, global environment

Additional

• Experience in a two-sided marketplace, travel/hospitality, or tech industry
• Familiarity with Airbnb's business model and the EMEA market landscape

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Senior Analyst, Financial Crime Compliance

Department: Compliance Reporting To: Manager, Financial Crime Compliance

Ebury London Victoria Office - Hybrid: 4 days in the office, 1 day working from home per week

About the Role:

We are looking for a sharp, analytical, and detail-oriented Senior Analyst, Financial Crime Compliance to join our team. Reporting to the Manager, Financial Crime Compliance, you will play a central supporting role in the design, drafting, and continual evolution of Ebury's global Financial Crime framework (AML, CTF, ABC).

This is a hands-on delivery role with significant exposure to senior stakeholders. You will support the Manager across policy and framework drafting, business advisory, automation and AI initiatives, executive reporting, MI production, and training. The role suits someone who is technically curious, comfortable with data, and keen to develop into a programme owner over time.

Key Responsibilities:

I. Policy, Framework Drafting & Regulatory Research

• Drafting Support: Prepare first drafts and updates of group-wide Financial Crime policies, standards, and frameworks under the direction of the Manager, ensuring drafts are technically accurate, well-referenced, and consistent across jurisdictions, entities, and product lines.
• Regulatory Research & Benchmarking: Conduct detailed regulatory research and benchmarking across UK, EU, and other relevant jurisdictions to inform framework design and evolution. Produce concise briefing notes summarising findings.
• Vertical-Specific Inputs: Support the development of frameworks for new client verticals by gathering risk inputs, mapping typologies, and drafting initial control sections.
• Advisory Support: Handle day-to-day policy queries from the business, providing well-reasoned interpretations and escalating complex matters to the Manager with a recommended position.
• Document Hygiene: Maintain version control, change logs, and the central library of financial crime policies and frameworks.

II. Business Partnership & Control Reviews

• Control Mapping: Map existing financial crime controls across business units, identifying friction points, duplication, and inefficiency for the Manager's review.
• Enhancement Log Ownership: Maintain a live enhancement log of identified opportunities, prioritised by risk and business impact, and track progress to closure.
• Process Documentation: Document current-state processes and support workshops on redesign with Operations, Product, and Technology teams, ensuring compliance outcomes are preserved or improved.

III. Automation & AI Support

• Use Case Identification: Help identify and assess automation and AI use cases across the financial crime function, gathering business requirements and quantifying expected benefits.
• Tooling Rollout Support: Support the rollout of AI agents and AI-assisted tooling — including user testing, documentation of controls, performance monitoring, and feedback loops with Technology and Data teams.
• AI Governance Operations: Maintain testing logs, model monitoring records, and supporting documentation in line with the firm's AI governance requirements (model risk, explainability, human oversight).

IV. Risk Assessment & Executive Reporting Support

• BWRA Support: Support the annual Business Wide Risk Assessment by coordinating data gathering, performing risk analysis, drafting allocated sections, and consolidating regional inputs into the master document.
• MLRO Report Collation: Collate inputs from local MLRO reports, format them into a consistent structure, and fact-check against source data.
• Executive Pack Preparation: Prepare data, charts, and draft sections for Compliance and Risk Committee papers, ensuring accuracy, clarity, and consistency of message.
• Horizon Scanning: Monitor regulatory developments across in-scope jurisdictions and prepare briefing notes flagging changes that may require strategic response.

V. Management Information & Analysis

• MI Production: Produce ongoing MI on the health of the Financial Crime Programme — monthly, quarterly, and ad-hoc — across operational and Board-level audiences.
• Dashboard Development: Build and maintain dashboards and recurring reports, working with Data teams where needed.
• Trend Analysis: Analyse data to identify trends, outliers, and anomalies, surfacing observations that support the Manager's narrative commentary and programme opinion.

VI. Training & Culture Support

• Training Coordination: Support the development and rollout of Ebury's Financial Crime Training Plan and Academy, including drafting modules, coordinating delivery, and tracking completion.
• Module Updates: Update training content to reflect regulatory developments, policy changes, and insights from the BWRA and advisory work.

Required Qualifications

• Experience: 3+ years of experience in AML/CTF Compliance, Financial Crime, or Regulatory Risk within financial services — ideally payments, FX, banking, or FinTech.
• Drafting Skills: Proven ability to draft clear, technically accurate compliance documentation (policies, procedures, risk assessments, committee papers, briefing notes).
• Regulatory Knowledge: Working knowledge of UK and/or EU financial crime regulation, with appetite to deepen jurisdictional expertise.
• Analytical & Data Skills: Strong analytical mindset with demonstrable comfort working with data. Excel to a high standard is essential; exposure to BI tools (Tableau, Power BI, Looker) and/or SQL is strongly preferred.
• Automation & AI Curiosity: Genuine interest in control automation, RegTech, and AI-enabled compliance, and willingness to partner closely with Technology and Data teams on delivery.
• Communication: Excellent written and verbal communication skills, able to translate complex regulatory or technical concepts into clear narrative for both operational and executive audiences.
• Self-Starter: Comfortable managing multiple workstreams in parallel, taking initiative, and operating with limited supervision.
• Education / Certification: A Bachelor's Degree (preferably in Law or a related discipline) is required. A recognised Financial Crime qualification (e.g., CAMS, ICA Diploma) — held or actively in progress — is strongly preferred.

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

📍Cardiff, London or Remote (UK)  | 💰 £76,500 to £95,000 + Incentive Awards tied to your performance + Benefits | Data Team, Borrowing 

Our team

Our Borrowing Collective is building innovative, responsible lending products that give customers greater transparency, flexibility, and control over their money. You’ll be working on Monzo’s credit card products, helping to design, optimise, and grow our lending strategies.

This is a high-impact, cross-functional environment where you’ll partner closely with Product, Engineering, Data Science, Finance, and Risk & Control to deliver sustainable, profitable, and responsible growth across our credit card offerings.

You’ll operate at the intersection of credit risk, commercial performance, and customer experience, ensuring Monzo’s credit card products remain sustainable, competitive, and customer-focused as they scale.

Your day-to-day

As a Senior Credit Analyst, you’ll play a critical role in shaping Monzo’s credit strategy across credit card products. Your responsibilities will include:

• Design and refine credit underwriting and limit strategies to optimise risk and growth
• Analyse portfolio performance (arrears, utilisation, revenue, losses, vintage curves) and identify actionable insights
• Build and interpret NPV and profitability models to inform strategic decisions
• Develop segmentation frameworks to identify revenue and risk pressure points
• Lead analytical deep-dives into portfolio trends and emerging risks
• Partner with Product and Engineering teams to design and test new features and strategy changes
• Evaluate the commercial and customer impact of pricing, eligibility, and limit decisions
• Present clear, structured recommendations to senior stakeholders
• Support regulatory and governance requirements, ensuring strategies align with policy and risk appetite

Locations & flexible working 

Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles.

We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable.

We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most.

Work the way that works for you at Monzo! 💼

You should apply if

You have:

• Experience in unsecured lending, ideally within credit cards
• A strong understanding of credit card economics (APR, utilisation, interchange, revolving behaviour, cost of funds, losses). Experience of modelling rewards cards is a plus.
• Experience building or influencing credit strategies (e.g. underwriting, limit management, pricing)
• Strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus
• Experience working with NPV models, profitability analysis, and portfolio forecasting
• Confidence communicating complex analysis clearly to non-technical stakeholders
• Experience collaborating cross-functionally in a fast-paced environment
• An interest in balancing risk, growth, and customer outcomes

Bonus points if you have:

• Experience working in a regulated UK lending environment
• Exposure to IFRS9, stress testing, or capital modelling
• Experience in experimentation or strategy testing frameworks
• Experience working on business lending products

We're on the look out for L40 Senior Credit Analysts at the moment, you can read more in our Data Progression Framework

Interview process

Our typical process is structured as:

1. Recruiter call
2. Initial hiring manager call
3. Take-home task
4. Final interviews - (3x) including case study, role-specific, and behavioural interviews

Our average process takes around 3-4 weeks but we will always work around your availability. 

What’s in it for you

💰£76,500 to £95,000 + Incentive Awards tied to your performance + Benefits 

✈️ We can help you relocate to the UK

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

#LI-LG1  #LI-Remote

ABOUT THE TEAM:

Member Engagement’s role within Tide is to help our members discover the right products to ensure they save time & money. We do this by telling the right story, to the right member, at the right time, in the right place. 
We move fast, with a depth of personalisation and automation. We use brilliant, engaging, and relevant content displayed to our members across an ever-increasing media estate. We do this using best practice campaign structure, utilising live data flows and, increasingly, AI decision models. The end goal is driving increased and measurable impact to revenue, engagement and product usage from our members across the UK and EU. 

ABOUT THE ROLE:

As Engagement Lead - Retention/Reactivation, you’ll take the ‘big picture’ for your area, identify the trends within it and break it down to define the required actions to deliver an ambitious growth plan around our core revenue generating activity. The key focus of this role is to re-engage and retain members across UK and EU markets, rebuilding habits and encouraging sustained, long-term usage.

You’ll own the contact strategy and planning process while enabling, developing and motivating your team to deliver a first class automation and personalisation programme. This will incorporate multiple marketing channels and touchpoints, with the end goal to engage, nudge and nurture our members. 

You’ll build out a fantastic, experienced team with a passion and established track record for testing and delivering their KPIs.  We are a highly capable team who believe passionately in the problem we are solving, collaborating closely with direct feedback, and encouraging action over deliberation.

Some of the things you’ll be doing: 

• Enabling your team by setting clear direction and clearing any roadblocks that may occur.
• Providing coaching and direction, and taking pride in supporting your team in their development.
• Setting and launching the campaign strategy across retention and reactivation.
• Monitoring, reporting and presenting on KPIs and campaign performance to Tide senior management and wider stakeholders. 
• Supporting the team with building, executing and optimising campaign workflows.    
• Defining a full testing and personalisation roadmap.
• Supporting finance forecasting across Tide’s strategic modes of discovery.
• Managing stakeholder relationships and supporting strategic thinking across Accession marketing, Engagement marketing, Marketing Analytics and product development. 
• Driving wider cross-CRM best practice.

You’ll be a great fit if: 

• You have a passion for marketing in a scale-up environment, and have 8+ yrs of relevant experience.
• You have a proven track record in CRM, and of using targeting, automation and personalisation across multiple channels to deliver significant upweights in revenue.
• You love data, and are comfortable spotting trends. You have an ability to dig deeper, to analyse and report on overall area performance against multiple KPIs, campaign inputs, and industry benchmarks to ensure the overall programme meets (and exceeds!) business objectives.
• You have excellent communication skills – you can persuade and inspire colleagues across all levels of the business, and are able to pitch the message differently, and clearly, to all.
• You are well organised with a passion for speed, efficiency and people management.
• You are able to adapt quickly and efficiently to changing priorities, while supporting your own team and the wider department.
• Experience of Banking, Financial Services, Insurance or Small Business Marketing are beneficial but not essential.
• Experience using  Salesforce Marketing Cloud is beneficial.
• Experience using the Looker reporting suite is beneficial. 

WHAT YOU’LL GET IN RETURN: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Commission based bonus structure
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

We are seeking a strategic operator to serve as the force multiplier for our CTO and Engineering Leadership Team. Our 800-person SaaS organization has reached a pivotal scale, product-market fit is strong, velocity is high, and our next stage of growth depends on maturing our internal engine. This role sits at the intersection of strategy, data, delivery, and culture, ensuring that Engineering operates with clarity, efficiency, and alignment.

The Director of Engineering Operations will architect the operational rhythm of the Engineering organization, elevate decision quality through data, drive cross-functional initiatives, and build the systems that enable predictable, high-quality delivery at scale. This is a highly visible, career-accelerating role for a leader who thrives at the point where people, process, and technology meet.

Key Responsibilities

Operational Mechanics & Rhythm of Business (RoB)

· Architect and own the Engineering operating cadence, including QBRs, Monthly Business Reviews, strategic planning sessions, and org-wide communications.

· Drive fiscal and resource governance, partnering with Finance and HR on budgeting, headcount planning, workforce strategy, and cloud cost optimization (FinOps).

· Act as the communication conduit for the CTO—drafting strategic memos, board-facing narratives, and alignment messages for 400+ engineers.

Engineering Intelligence, Metrics & Insights

· Define Engineering “success” metrics, moving beyond vanity KPIs to track velocity, quality, efficiency, and people health (e.g, capital allocation, retention, eNPS).

· Own the Engineering Performance Dashboard, synthesizing complex data sets into clear, actionable insights for senior leadership.

· Lead data-driven interventions, proactively identifying bottlenecks, risks, or delivery challenges and recommending solutions.

Delivery Assurance & Portfolio Management

· Maintain a portfolio-level view of all major engineering initiatives, serving as the CTO’s early warning system for slippage, dependency risks, and scope creep.

· Standardize delivery frameworks—create lightweight yet high-compliance definitions of "Ready" and "Done" to drive consistent execution across teams.

· Oversee major cross-functional programs, ensuring alignment on scope, priorities, and timelines.

Tools, Systems & Workflow Optimization

· Optimize engineering tooling, workflows, and automation, driving adoption of systems (Jira, Confluence, GitHub, CI/CD) that increase velocity and output quality.

· Partner with Engineering and Product to evaluate and implement AI-driven tools and practices that improve productivity, automation, and decision-making.

· Establish training, communication, and safe-use guidelines for responsible and effective AI integration.

Horizontal Initiatives & Cross-Functional Leadership

· Serve as the cross-functional glue between Engineering, Product, Design, QA, Customer Success, and other partners.

· Lead complex, horizontal initiatives such as GRC framework implementations, cloud migrations, or GenAI adoption programs.

· Act as a change agent, driving organizational adoption of new processes, structures, and operating models.

Engineering Business Operations

· Manage operational budgets, vendor relationships, and resource planning.

· Partner with Finance, Talent Acquisition, and HR on hiring priorities, onboarding, and retention efforts.

· Prepare operational dashboards and reporting for executive leadership and the Board.

Leadership & Culture

· Mentor and develop Engineering Operations and Program Management staff.

· Foster a culture of accountability, continuous improvement, operational rigor, and data-driven decision making.

· Strengthen clarity, communication, and alignment across the Engineering org.

· Demonstrate diplomatic authority, the ability to influence without formal power, hold senior leaders (including VPs of Engineering) accountable to commitments, and preserve strong, trust-based    relationship.

Required Experience/Skills

· 8–10+ years in Engineering Operations, Technical Program Management, Strategy/Business Operations, or Software Engineering leadership within a high-growth SaaS environment.

· Strong understanding of SDLC, agile methodologies, CI/CD, DevOps, and microservices architecture.

· Advanced analytical skills with expertise in Excel, Looker, Tableau, or similar tools—able to convert data into executive-ready narratives.

· Demonstrated experience driving AI-related innovation across engineering teams, including evaluating AI opportunities, implementing tools, and influencing change at scale.

· Exceptional communication and stakeholder management skills; ability to influence without authority and build trust across all levels.

· Demonstrated success improving engineering processes, delivery predictability, and cross-functional alignment at scale.

· Experience defining operational frameworks, delivery standards, and KPI systems within a Global Organization.

· Preferred: experience with OKR frameworks, people leadership, or certifications (PMP, Agile, Lean).

This is a rare opportunity to operate at the right hand of the CTO and influence how a large-scale technology organization is steered. You'll gain exposure to executive decision-making, board-level communication, and enterprise-wide strategic architecture.

📍 Barcelona, Spain | 💰€93,500 - €126,500 + Benefits | Hear from the team ✨

⭐Our Borrowing team

Our Mission in Borrowing is to enable people's financial goals through better borrowing. Our customers look to borrow money to enable them to achieve something in their lives - whether that’s making a big life event affordable, buying something they need now without affecting their monthly budget, or getting by until payday. And we’re looking to shape this mission by building products that our customers love, whilst scaling those top revenue lines across the business safely. 

Data is crucial to the success of this mission and Borrowing Analytics Engineers are at the core of how we build, scale and re-architect our Borrowing Data Warehouse to enable Monzo to make better decisions, faster, and help serve Monzo’s customers better. 

⭐ Our Analytics Engineering team

Our Analytics Engineering discipline works in the intersection between data, engineering and our collectives - Money, Borrowing, Operations and Financial Crime and beyond. 

The AE teams are responsible for building downstream data models from backend services with the desire to make our Data Warehouse a genuine competitive advantage for Monzo. We want a discipline capable of building a reliable and scalable Data Warehouse to support decision making in a cost effective and performant manner. 

Managers within Data have two primary responsibilities; people and technical products. Your focus will be on helping engineers with their personal and professional development, listening and guiding them through hard times and celebrating their successes. You will also be leading and participating directly in technical initiatives and helping Monzo shape its Data organisation, ensuring the team focuses on valuable work, shipping things with a level of care and attention to detail.

There will be a strong focus on delivering best practice across all of our data discipline and helping bring a new level of maturity around Data Governance principles, working in collaboration with others to deliver this.

🔑 You’ll play a key role by...

Working in a multi-disciplinary team, you will:

• Be a hands on leader in building a discipline of exceptional analytics working to make Data at Monzo the gold standard within the industry.
• Nurture between 6  and 7 engineers, supporting, coaching and developing high performing engineers through regular 1:1s, continuous feedback and relationships with others.
• Aid prioritisation of initiatives and projects, working closely with other leads for each of our Monzo collectives.
• Be hands on through participating in the review cycle, architecture and design leadership and development of your own changes to the pipelines
• Be part of the hiring team within Analytics Engineering
• Work closely with other leads to deliver a scalable, consistent approach to governance and best practices.
• Drive effective project management of central Analytics Engineering projects, ensuring they’re well scoped and delivered to deadlines.
• Establish yourself as a trusted partner to various collectives and the leadership team, with the capacity for getting things done, be it either hands-on or by leading others.
• We all own and support the pipelines we contribute to, and on call support out of hours will be expected from time to time as part of this role

🤩 We’d love to hear from you if…

You have experience managing or mentoring the performance and development of high-performing engineers.

• You have strong experience in data warehousing architecture at scale
• You have experience and a passion for leading data warehousing, data visualisation, big data or ETL projects as an analyst, developer, designer or architect.
• You know what it takes to hire great engineers within the data space.
• You’re equally comfortable working hands on and leading a team.

Nice To Haves:

• Any experience working within a finance or banking environment
• Experience working in a highly regulated environment (e.g. finance, insurance, gaming, food, health care).
• Experience with any of our stack of dbt, BigQuery and Looker

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything thats listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰Base salary range for this role is dependent on experience + benefits 

📍Barcelona, Spain

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

Recruiter Screening Call

Initial Call

Final Loop (3 sessions - case study, collaboration and people leadership)

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

For more insight into the AE team at Monzo, check out our podcast with John Azzopardi one of our Senior Leaders in AE 

#LI-AS #LI-Remote

📍London  | 💰 £78,000 to £95,000 + Incentive Awards tied to your performance + Benefits | Data Team, Borrowing 

Our Capital, Impairments & Forecasting Team

Our Capital, Impairments & Forecasting team (CIF) sits at the intersection of our Borrowing and Finance collectives, responsible for developing, executing and managing the models used to calculate IFRS 9 ECL, and credit risk capital through the annual ICAAP. We work alongside our first line credit teams who design the products, decide who to lend to, set underwriting policy, identify customers who need help, manage the portfolio and report and measure credit risk.

Within CIF, we are scaling up our Forecasting modelling and execution team to support the rapid growth and evolution of our portfolio. This role is pivotal for the team as the successful candidate will help develop and further enhance our suite of forecasting and stress testing models across both well established and emerging products.  Additionally the successful individual will have a key role in executing these models across high profile budgeting & stress-test exercises and building up our toolkit to quantify the impact of various strategic decisions for senior management.

Strong data and analytical skills are a must, as is experience in credit risk modelling.  Prior experience developing credit risk forecasting models is desirable, but relevant model development / validation experience in IRB modelling, IFRS9 or scorecard models will also be considered. Experience as a ‘model user’ of forecasting models in the context of budgeting or stress-testing would be helpful but is not required.

We rely heavily on the following tools and technologies (note we do not expect applicants to have prior experience of all them):

• Google Cloud Platform for all of our analytics infrastructure
• dbt and BigQuery SQL for our data modelling and warehousing
• Python for data science and predictive modelling, model implementation and data visualisation (via streamlit)
• Github for version control

Your day-to-day responsibilities:   

• Assist with continuous improvement of forecasting models via new developments or recalibrations.
• Construction of grounded overlays, where required, to quantify effects of future strategy changes or address known model limitations
• Furthering the development and execution of forecast model monitoring to inform an effective prioritisation of model improvements
• Presenting forecast model results to senior management
• Close collaboration with portfolio strategy, model validation, finance and external audit teams

You should apply if:

• You have a background in forecast modelling or execution
• You have relevant experience in the development and implementation of credit models (e.g IFRS9 / Forecasting / IRB)
• You have strong analytical skills and a track record of using these to deliver technical projects
• You have a solid technical toolkit. SQL and Python are our desired coding languages but experience in SAS/R will be considered. A data visualisation tool (such as Streamlit or Looker) is a plus
• You can convey problems and solutions using clear and simple language, both written and verbal (see Monzo’s tone of voice guide). This is particularly important for communicating complex issues and priorities to non-experts
• You're impact driven and eager to have a real positive impact on the company, our products, our users and your team-mates
• You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so
• You're a team player whom your colleagues can rely on

The Interview Process:

Our interview process involves 4 main stages: 

1. Initial call with a member of the Forecasting team
2. Technical modelling interview 
3. Values and collaboration behavioural interview
4. A live case study problem solving interview

Our average process takes around 3-4 weeks but we will always work around your availability. 

What’s in it for you:

💰 £78,000 to £95,000 +  Incentive Awards tied to your performance + Benefits

📍 London (one to two days a week)

✈️ We can help you relocate to the UK

✅ We can sponsor visas

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here 

#LI-LG1  #LI-Remote

 📍London  | 💰 £58,000 to £78,000 +  Incentive Awards tied to your performance + Benefits | Data Team, Borrowing 

About our Capital, Impairments & Forecasting Team

Our Capital, Impairments & Forecasting team sits at the intersection of our Borrowing and Finance collectives, responsible for developing, executing and managing the models used to calculate IFRS 9 ECL, and credit risk capital through the annual ICAAP. We work alongside our first line credit teams who design the products, decide who to lend to, set underwriting policy, identify customers who need help, manage the portfolio and report and measure credit risk.

We are scaling up our Impairments modelling team to support the rapid growth and evolution of our portfolio. This role is pivotal for the team as the successful candidate will help develop and further enhance our suite of IFRS 9 models (PD, LGD, EAD, macroeconomic models) across both well established and emerging products.  Additionally the successful individual will have oversight of model performance, construction of PMAs/model overlays where required, model implementation, and impairment analytics for senior management.

Strong data and analytical skills are a must, as is experience in credit risk modelling and IFRS 9 provision methodology.  Prior experience developing IFRS 9 models is desirable, but model development experience in IRB modelling, stress testing or scorecard models will also be considered.

We rely heavily on the following tools and technologies (note we do not expect applicants to have prior experience of all them):

• Google Cloud Platform for all of our analytics infrastructure
• dbt and BigQuery SQL for our data modelling and warehousing
• Python for data science and predictive modelling, and model implementation

Your day-to-day responsibilities:   

• Assist with end-to-end development and maintenance of IFRS 9 models (PD, EAD, LGD)
• Construction of post-model adjustments / model overlays as and when required
• Implementation of new models 
• Development and maintenance of economic-response models for scenario simulation and impairment 
• Enhancement of model monitoring and month-end ECL reporting and analytics
• Presenting modelling results to 1LOD and 2LOD risk forums/committees 
• Close collaboration with portfolio strategy, model validation, finance and external audit teams

How we work:

Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles.

We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable.

We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most.

Work the way that works for you at Monzo! 💼

You should apply if:

• You have a background in IFRS 9 impairments
• You have end to end experience in the development and implementation of credit models (e.g PD, LGD, EAD). 
• You have experience in monitoring ECLs and conducting driver analyses 
• You have strong analytical skills and a track record of using these to deliver technical projects
• You have a solid technical toolkit. SQL and either Python or R is a must-have, a data visualisation tool (such as Tableau, PowerBI, Looker) is a plus
• You can convey problems and solutions using clear and simple language, both written and verbal (see Monzo’s tone of voice guide). This is particularly important for communicating complex issues and priorities to non-experts
• You're impact driven and eager to have a real positive impact on the company, our products, our users and your team-mates
• You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so
• You're a team player whom your colleagues can rely on

The Interview Process:

Our interview process involves 4 main stages: 

1. Initial call with a member of the impairments team
2. Technical IFRS 9 interview 
3. Values and collaboration behavioural interview
4. A live case study problem solving interview

Our average process takes around 3-4 weeks but we will always work around your availability. 

What’s in it for you:

💰 £58,000 to £78,000 +  Incentive Awards tied to your performance + Benefits

📍 London (one to two days a week)

✅ We can sponsor visas

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here 

📍London or Remote (UK)  | 💰 £58,000 to £78,000 + Incentive Awards tied to your performance + Benefits | Data Team, Borrowing 

Our team:

Our Borrowing collective is growing across Personal Loans and Financial Health. We’re building innovative, responsible lending products that give customers greater transparency, flexibility, and control over their money.

Personal Loans provides simple, transparent borrowing, while Financial Health focuses on sustainable growth and better customer outcomes.

As part of the team, you’ll develop and optimise unsecured credit risk and pricing strategies, partnering closely with Product, Engineering, and Data to build profitable portfolios and outstanding customer experiences.

If you’re excited by data-led decision-making, experimentation, and shaping the future of modern lending, we’d love to hear from you.

Your day-to-day:

• Working on initiatives to improve our credit underwriting, boost growth and/or manage portfolio risk
• Supporting the design and roll-out of new lending strategies by finding patterns in the data and translating these into insights
• Monitoring the performance of our existing strategies, and iterating to improve them
• Working alongside people from engineering, marketing, product, risk and control to design and deliver product changes
• Developing, maintaining and monitoring our credit models to assess net present value of new lending cohorts to drive strategic business decisions
• Building and maintaining the database tables and dashboards that provide insights and promote rapid, data-driven decisions
• Supporting the design and roll-out of new products and customer journeys
• Assessing how the lending portfolio of particular products will perform over time

How we work:

Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles.

We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable.

We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most.

Work the way that works for you at Monzo! 💼

You should apply if:

• You have experience in unsecured retail lending (e.g. personal loans, credit cards, overdrafts, buy now pay later etc.)
• You have an understanding of how the unsecured retail lending market works including the impact of pricing dynamics on portfolio performance
• You have an understanding of lending economics and have experience developing and deploying underwriting strategies
• You have strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus.
• You have a working understanding of the regulations that apply to lending in the UK.
• You thrive in a fast-paced environment and are keen for the chance to improve our products and help ship changes to our customers
• You are a strong communicator, able to cut through complex problems and articulate decision points
• You have some experience in project management and coordination across teams
• You work well collaborating in a team with diverse skill-sets and personality types
• You are highly motivated and energised by the idea of bringing positive impact to our customers and Monzo

We're on the look out for Credit Analysts (L30) at the moment, you can read more in our Data Progression Framework

The interview process:

Our interview process involves 4 main stages:

1. Recruiter call
2. Initial call
3. Take home task
4. Final stage (x3 interviews) consisting of a case study, role specific interview and collaboration interview

Our average process takes around 3-4 weeks but we will always work around your availability. 

What’s in it for you:

💰 £58,000 to £78,000 + Incentive Awards tied to your performance + Benefits 

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

#LI-LG1  #LI-Remote

📍London or Remote (UK)  | 💰 £58,000 to £78,000 + Incentive Awards tied to your performance + Benefits | Data Team, Borrowing 

Our team:

Our Borrowing collective is growing across Personal Loans and Financial Health. We’re building innovative, responsible lending products that give customers greater transparency, flexibility, and control over their money.

Personal Loans provides simple, transparent borrowing, while Financial Health focuses on sustainable growth and better customer outcomes.

As part of the team, you’ll develop and optimise unsecured credit risk and pricing strategies, partnering closely with Product, Engineering, and Data to build profitable portfolios and outstanding customer experiences.

If you’re excited by data-led decision-making, experimentation, and shaping the future of modern lending, we’d love to hear from you.

Your day-to-day:

• Working on initiatives to improve our credit underwriting, boost growth and/or manage portfolio risk
• Supporting the design and roll-out of new lending strategies by finding patterns in the data and translating these into insights
• Monitoring the performance of our existing strategies, and iterating to improve them
• Working alongside people from engineering, marketing, product, risk and control to design and deliver product changes
• Developing, maintaining and monitoring our credit models to assess net present value of new lending cohorts to drive strategic business decisions
• Building and maintaining the database tables and dashboards that provide insights and promote rapid, data-driven decisions
• Supporting the design and roll-out of new products and customer journeys
• Assessing how the lending portfolio of particular products will perform over time

How we work:

Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles.

We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable.

We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most.

Work the way that works for you at Monzo! 💼

You should apply if:

• You have experience in unsecured retail lending (e.g. personal loans, credit cards, overdrafts, buy now pay later etc.)
• You have an understanding of how the unsecured retail lending market works including the impact of pricing dynamics on portfolio performance
• You have an understanding of lending economics and have experience developing and deploying underwriting strategies
• You have strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus.
• You have a working understanding of the regulations that apply to lending in the UK.
• You thrive in a fast-paced environment and are keen for the chance to improve our products and help ship changes to our customers
• You are a strong communicator, able to cut through complex problems and articulate decision points
• You have some experience in project management and coordination across teams
• You work well collaborating in a team with diverse skill-sets and personality types
• You are highly motivated and energised by the idea of bringing positive impact to our customers and Monzo

We're on the look out for Credit Analysts (L30) at the moment, you can read more in our Data Progression Framework

The interview process:

Our interview process involves 4 main stages:

1. Recruiter call
2. Initial call
3. Take home task
4. Final stage (x3 interviews) consisting of a case study, role specific interview and collaboration interview

Our average process takes around 3-4 weeks but we will always work around your availability. 

What’s in it for you:

💰 £58,000 to £78,000 + Incentive Awards tied to your performance + Benefits 

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

#LI-LG1  #LI-Remote

About the Role:

OMD EMEA are recruiting for a Senior Manager within their Data Operations Team to work on Sony and SharkNinja! In this role you will;

Drive operational excellence:

• Act as the first point of contact for clients and internal stakeholders to address issues relating to data collection, reporting, delivery and dashboard queries. Operating with the support of subject matter experts in all areas across data & tech, activation and client leadership.

 Lead on dashboard development  and promote good data governance by:

• Create visual solutions for dashboards and reports
• Ensure compliance across taxonomy structures with the Performance Media team across various markets
• Developing new and iterating existing processes to reflect best practice
• Identifying and highlighting where processes are not duly followed and proactively propose solutions
• Embedding a culture of continuous process improvements
• Safeguard resources by identifying and managing out inefficiencies, making sure opportunities are realised, removing bottlenecks that may hinder the team from performing at its best
• Conduct risk and impact analysis and identify mitigating actions
• Develop and implement strategic solutions to address operational challenges and offer possible workarounds and long-term solutions and be responsible for delivering agreed improvements

Provide operational support, and act as the bridge between the client and the account team

• Proactively identify operational challenges and opportunities, and defining solutions for these
• Work with subject matter experts to streamline their areas of delivery
• Establish KPIs which can be used to demonstrate the value of the operations function to the client and internal audiences

Skills required:

• Excellent communication skills
• Ability to work as across a range of concurrent workstreams, with appropriate support
• Strong experience of using data visualisation tools (PowerBi, Looker, Tableau) as well as a strong working knowledge of Excel.
• Experience in SQL and automation (Power Automate, etc) is desirable.
• Proven ability to deliver process improvement, both in terms of building new solutions and improving existing ones
• Ability to assess problems and prioritise fixes, ideally with a Lean mindset.
• Ability to take unstructured work and build out a defined, documented and replicable process, both solo and alongside a wider team depending on the nature of the task. Optimally processes would be developed in a way which could be transferred and scaled with other OMD/OMG clients
• Good understanding of media and underlying principles of media buying
• Experience implementing and working within project management systems, e.g Trello/Jira/Hive preferable

About the Agency:

At OMD EMEA, we strive to deliver on our promise of ‘better decisions, faster‘ for our clients, partners and all 6,000+ OMDers across our region every day. As part of the world’s largest media network, our business is staging experiences for consumers who have more choice and less attention than ever before. The key to the process is empathy. Empathy to see the world through the eyes of the consumer, to recognise the needs of our clients and to identify aspirations of our talent.

Learn Fast, Act Fast. To help navigate the road to a ‘new normal’, learning from, and acting upon data signals at scale and speed is crucial. Visit Why OMD? to learn more about our unique Act Fast Framework.

Our working pattern for colleagues is to be present in the office three days a week at our offices in London with the other days available to work remotely. Let us know if you have any questions about our working pattern as part of your application and interview process.

About the Role:

We’re looking for a proactive and collaborative Product Manager with a background in digital marketing or media agencies to join the Annalect UK team. In this role, you’ll support product development across multiple initiatives, taking ownership of day-to-day product delivery - from discovery and definition through to launch, iteration and adoption.

You’ll work closely with project management, engineering, data science, and UX teams to support product delivery, write clear requirements, and help ensure products are usable, valuable and aligned with our wider strategy. You’ll also contribute to research, QA and enablement, helping us build better products that meet user and business needs.

This is a hands-on role focused on execution and collaboration, which would suit someone with solid product experience who’s keen to deepen their expertise across delivery, stakeholder engagement and user-centred design.

You will report into a Product Director and work across initiatives that span planning, activation, measurement and operations, primarily within the UK, with opportunities to contribute to global collaboration.

KEY RESPONSIBILITIES:

As an integral support for the UK Product team, you will have the following responsibilities:

End-to-End Product Ownership

• Own the full product lifecycle including discovery/research, scoping, backlog prioritisation, delivery, optimisation, and sunsetting.
• Define product requirements and product roadmaps, ensuring alignment with omni-first and global development goals.
• Comfortable working in Agile product teams, including sprint planning, backlog management, and iterative development.
• Champion ID-led and ID-less data workflows, ensuring your products can flexibly support evolving privacy, identity, and platform conditions.

Strategic Planning and Roadmap Execution

• Support the Product Director in delivering the Omni-first product strategy by contributing to strategic and long-term planning, business cases, and ensuring alignment across technical teams, agency stakeholders, and global product partners.
• Support in shaping and prioritising quarterly product roadmaps in collaboration with key stakeholders and technical leads.
• Evaluate trade-offs across competing business needs, user value, and delivery constraints.
• Ensure UK-led product initiatives can scale globally where applicable.
• Develop and maintain a strong understanding of data privacy and compliance (e.g. GDPR, ePrivacy, cookie-less tracking implications).

Team Collaboration and Leadership

• Act as a mentor or informal lead for more junior team members, sharing knowledge and supporting skill development across the product, UX, and product marketing teams.
• Take initiative to improve team processes, documentation standards, and cross-functional collaboration.

User, Market and Competitor Insights

• Conduct ongoing user research, competitor analysis and market reviews to inform prioritisation.
• Champion a user-centric approach by establishing and maintaining continuous feedback loops, gathering insights through user interviews, surveys, and performance data to inform prioritisation, and shape feature development, and ensure products deliver meaningful value to end users.
• Translate insights into clear, measurable feature recommendations that meet user needs and deliver commercial value.

Go-to-Market (GTM) and Enablement

• Lead GTM planning and execution for your products, working with product marketing and channel leads to develop user training, collateral and adoption strategies.
• Deliver internal onboarding, live demos, and agency enablement sessions to drive engagement and activation, supported by the wider Enablement community as appropriate.

Testing, QA and Documentation

• Own UAT cycles and QA reviews, ensuring deliverables meet both business and user expectations.
• Write detailed user stories, epics, PRDs and maintain accurate documentation across all stages of the lifecycle.
• Ensure strong UX alignment and usability standards across products, collaborating with UX leads where needed.

Stakeholder Collaboration and Management

• Act as a cross-functional hub for product initiatives - engaging closely with engineering, marketing, commercial leads, and agency users.
• Present progress and roadmap updates to senior stakeholders and contribute to strategic discussions across the product team.

Product Analytics and Commercial Thinking

• Define KPIs and success metrics for your products, tracking and reporting on performance regularly.
• Use analytics tools and user feedback loops to inform continuous product improvement and iteration.
• Support agency leads in demonstrating the value and ROI of product usage.
• Able to assess product performance through a commercial lense and contribute to business case development or ROI thinking.
• Lead the identification of commercial opportunities and work with stakeholders to define success criteria and monetisation potential.
• Take responsibility for driving measurable business impact through your product work, not just feature delivery.

ABOUT YOU:

You’ll thrive in this role if you have:

• Product management experience, within media, marketing, data, or martech environments.
• A strong working knowledge of how ID-led and ID-less data flows across planning, activation, and measurement tools within the agency workflow.
• Proven experience driving complex product initiatives from strategy through to delivery and iteration, including 0–1 launches and optimisation of mature products.
• Experience influencing product strategy and roadmap decisions, balancing short-term priorities with long-term vision.
• Able to clearly communicate the "why" behind product decisions to both technical and non-technical stakeholders.
• Confident leading cross-functional workstreams and owning stakeholder engagement across all levels, including executive stakeholders.
• Familiarity with campaign workflows across AV, social, search, programmatic or data planning tools.
• Strong stakeholder management skills, including presenting to senior internal and client-facing teams.
• A self-starter mindset with excellent prioritisation and organisational skills; able to work independently and manage multiple initiatives.
• Empathy for users and a passion for solving real-world agency problems with innovative product solutions.
• Excellent written and verbal communication skills, with a keen eye for detail in documentation and QA.
• A collaborative and open approach to cross-functional teamwork, with an eagerness to support peers and contribute to the wider product culture.

Bonus Experience (Nice to Have):

• Exposure to identity resolution, clean rooms, or consent frameworks in martech environments.
• Experience managing measurement or attribution products.
• Experience owning products with measurable impact on revenue, adoption, or engagement KPIs.
• Familiar with Confluence, Looker Studio, GA4 etc.
• Experience working across markets or geographies is a plus, particularly within global-to-local product ecosystems.

About the Agency:

Omnicom Media Group UK (OMG UK) is the media division of Omnicom Group Inc., headquartered in London with offices in Manchester and Newcastle. OMG UK exists to power its four UK agencies – OMD UK, MG OMD, PHD UK, and Hearts & Science. The four agencies have open access to OMG UK’s Centres of Excellence which provide market-leading capabilities across Digital Marketing, Creative Solutions, Investment and Futures.

OMG UK agencies are holders of numerous Agency and Network of the Year accolades, alongside multiple awards at the Global Festival of Media Awards, Cannes Lions, The Drum Awards, and IPA Effectiveness Awards.

https://omgukcareers.com/working-at-omg/

Scopely is looking for a Senior Director, Data & Insights  to help power the continued success of Monopoly GO! This opportunity is open to candidates working remotely across the UK, Ireland, or Portugal, or in a hybrid setup from our Barcelona or Seville hubs.

At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.      

Monopoly GO! is a global phenomenon and the biggest mobile game launch in history, captivating millions of players worldwide. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.     

As Sr. Director of Data & Insights, you'll lead three teams — Analytics Engineering, Data Science, and Product Analytics — each owned by a Director or Lead reporting to you. Your job is to operate above the day-to-day: set strategy, drive cross-functional alignment, and deliver a step-change in how the studio uses data.

Your north stars: speed (time-to-insight in minutes and hours, not days), access (every PM, designer, and marketer answers their own data questions without a ticket queue), and impact (translating data insight into actionable software improvements) 

AI-Forward Mandate

You'll set the AI vision and hold your organization accountable for embedding it across the org. We expect this leader to build the future of insight delivery, not just manage the present.

What You'll Own

You are the ultimate craft leader for Data & Insight and drive impact through the following areas: 

Analytics Engineering — via Director/Lead

• Define the vision and operating model for Analytics Engineering as the company scales
• Set the direction for the data platform (pipelines, warehouse, semantic layer), focusing on speed, reliability, and ease of use
• Drive the adoption of a data product mindset across all areas
• Push the shift toward AI-enabled workflows in analytics, both for how data is built and how it’s used
• Define how AI systems interact with our data, enabling simple, self-serve access for both technical and non-technical users
• Own the principles behind the metrics layer as a single source of truth across the company
• Maintain a strategic relationship with the central Scopely data function 

Data Science — via Director/Lead

• Set direction and provide feedback for the Data Science roadmap 
• Identify and bridge the gap in missing Data Science models and frameworks 
• Set expectations for how AI should enhance decision-making and operational workflows, and increase the ceiling is what’s possible with Data Science 

Product Analytics — via Director/Lead

• Align Product Analytics direction and roadmap with product strategy, ensuring insights directly inform roadmap decisions and prioritization
• Define the Product Analytics operating model (team structure, embedding, ways of working) to maximize impact and enable proactive, high-quality decision-making
• Set expectations for AI-enabled analytics, improving insight generation, scalability, and team productivity while maintaining rigor

Leadership Scope

• Directly manage 3 Director/Lead-level reports; indirectly lead 40+ analysts, engineers, and data scientists
• Coach and develop your direct reports
• Own the data roadmap and OKRs; serve as the data voice at the product executive level
• Build data literacy programs so non-technical partners can self-serve confidently

What We're Looking For

• 10+ years in data, analytics, or data science; 5+ years managing director-level leaders
• Proven track record in live-service mobile games or high-scale consumer apps
• Deep expertise in the modern data stack: dbt, Snowflake/BigQuery, Looker/Tableau/Hex
• Hands-on fluency with LLM patterns (RAG, agents, prompt engineering) and AI tooling deployment
• Strong command of experimentation design, causal inference, and ML systems in production
• Leads through delegation — comfortable owning strategy and outcomes without owning execution
• Exceptional communicator from SQL to C-suite; player-first and outcome-first mindset

Please ensure that the résumé/CV you attach is written in English.

📍London | UK remote | 💰 £80,000 to £95,000 + Incentive Awards tied to your performance + Benefits | Hear from the team

About our Data Science Team:

We're looking for a Senior Product Data Scientist excited to help build the bank of the future. You'll have the opportunity to super charge our user engagement in 2025 and help us to build a bank that customers truly love.

At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have over 11 million customers in the UK. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals.

Enable Monzo to Make Better Decisions, Faster

We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses.

How we hire

We are excited to be expanding and are hiring for multiple roles across our Data Science teams! Whether your interests lie in Borrowing, Growth, Payments, Fincrime, Wealth, or Core, we are looking for talented individuals with a versatile skill set to contribute across our squads. While we allocate teams after the interview process, we aim to match your skills and aspirations with the most suitable role. Throughout the process, you will meet team members from across our Data Science collectives, who will guide you through the opportunities available. Join us and be part of shaping our future!

What you’ll be working on 

We work in cross-functional squads where every data scientist is a member of a central data discipline and fully embedded into 1 product squad alongside engineers, designers, marketers, product managers etc.

Your day-to-day   

• Applying your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our products and how those insights can inform our product strategy
• Guide and enable product teams to measure things that matter; initiate or help run A/B experiments to keep improving everything we do
• Drive together with the finance team a unified company-wide understanding of the lifetime value of our users and how different product features are impacting user profitability
• Liaise with engineers to keep making sure we collect the right data to produce relevant business insights

You should apply if:

What we’re doing here at Monzo excites you!

• You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well
• You're commercially minded and can put numbers into business perspective
• You’re as comfortable getting hands-on as taking a step back and thinking strategically
• You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so
• You're a team player whom your colleagues can rely on
• You have solid grounding in SQL and preferably Python
• You have experience in conducting large scale A/B experiments

The Interview Process:

Our interview process involves three main stages: 

1. Recruiter Call
2. Initial Call 
3. Technical Interview
4. Final Interview including a case study and collaboration interview 

Our average process takes around 2-3 weeks but we will always work around your availability. 

You will have the chance to speak to our recruitment team at various points during your process.

What’s in it for you:

💰 £80,000 to £95,000 + Incentive Awards tied to your performance + Benefits

✈️ We can help you relocate to the UK 

✅ We can sponsor visas 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

#LI-NB2 #LI-Remote

📍London or Barcelona | UK remote | 💰 £95,000 to £130,000 + Incentive Awards tied to your performance + Benefits| Technology - Data  

About our Data Science Teams:

We're looking for a Lead Data Scientist excited to help build the bank of the future. You'll have the opportunity to super charge our user engagement in 2026 and help us to build a bank that customers truly love.

At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have over 11 million customers in the UK. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals.

Enable Monzo to Make Better Decisions, Faster

We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses.

How we hire

We are excited to be expanding and are hiring for multiple roles across our Data Science teams! Whether your interests lie in Borrowing, Growth, Payments, Fincrime, Wealth, or Core, we are looking for talented individuals with a versatile skill set to contribute across our squads. While we allocate teams after the interview process, we aim to match your skills and aspirations with the most suitable role. Throughout the process, you will meet team members from across our Data Science collectives, who will guide you through the opportunities available. Join us and be part of shaping our future!

What you’ll be working on:

• Lead the data strategy and continue to evolve Monzo for our customers to make it magically simple to manage money day-to-day
• Develop and execute best practices for experimentation enabling our team to make data informed decisions
• Collaboratively set standards and work with data across Monzo, fostering knowledge sharing and continuously improving data practices.
• Work closely with leaders in product, engineering, design and research to build and iterate on product ideas 

You should apply if:

• You enjoy working with cross functional fast moving teams
• You are able to think strategically about commercial products and how decisions using data can unlock more value for our customers
• You are excited about mentoring other data scientists and analytics engineers 
• You are excited by experimentation and utilising new data techniques to solve challenging problems 
• You want to understand the nuances of our data and are excited about laying the key foundational knowledge for our new products and features
• You are opinionated about how to think about measuring success and are willing to challenge the status quo

The interview process:

Our interview process involves: 

• Recruiter Call
• Initial Call 
• Technical assessment
• Final Interviews
• Business Fit/Collaboration
• Case Study
• Technical Interview

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process.

One of our recruiters has written a blog on the process, for extra details, hints and tips please see Data Hiring at Monzo

What’s in it for you:

💰 £95,000 to £130,000 + Incentive Awards tied to your performance + Benefits

✈️ We can help you relocate to the UK or Spain

✅ We can sponsor visas 

📍This role can be based in our London or Barcelona offices, but we're also open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

#LI-NB2 #LI-Remote

📍 London | 🏢 Hybrid- 3 days a week in the office.

Product Operations 🚀

Our Product Operations team sits at the heart of our product delivery, ensuring our card programmes and new product launches work seamlessly for our customers. The team works closely with Engineering, Compliance, and external partners to drive improvements, manage incidents, and keep our products running at their best. We are hiring for two roles within this growing team across Cards & Payments and Banking.

What You’ll Be Doing

• Design, own, and continuously improve end-to-end operational processes - driving down manual toil and building towards scalable, automated solutions
• Monitor and analyse product performance data (approval rates, acceptance rates, failure rates, SLA metrics) to identify issues and inform optimisation
• Own incident response for your product area - from initial triage and customer impact assessment through to resolution and post-incident review
• Partner with Engineering, Compliance, and Customer Operations to investigate escalated issues and drive fixes
• Manage relationships with external scheme partners and vendors, escalating and resolving issues on behalf of Capital on Tap
• Ensure ongoing compliance with relevant scheme rules and regulatory requirements
• Act as the voice of the customer within your product area - translating operational data into improvements that directly benefit our customers

In the Cards role, you will additionally:

• Lead our authorisation and authentication strategy, resolving merchant acceptance and clearing issues to ensure our card is accepted globally
• Monitor card-specific KPIs including approval rates, dispute rates, and 3DS performance
• Support global card programme management in partnership with scheme partners (Visa/Mastercard)

Our Values & Culture 🌞

• Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
• Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We're Looking For 🔎

• A proven ability to build and scale robust, complex operational systems.
• Strong strategic and analytical skills, enabling you to use data to make decisions, balance short and long-term trade-offs, and manage complex, multi-stakeholder projects
• A proactive, self-starting mindset with a strong sense of ownership, and are comfortable engaging with the technical details of systems alongside engineering teams
• Card payments and card scheme knowledge / experience in the debit or credit card industry 
• Comfortable with data analysis, Looker & SQL (Bonus)
• Previous experience of relevant payment schemes is preferred 
• Excellent stakeholder and vendor management skills
• Hardworking, results-driven individual with a bias for action 
• Knack for identifying problems and driving solutions 

Even if you don't have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝

• Stage 1: 30 minute intro and values call with Talent Partner.
• Stage 2: 60 minute interview with the hiring manager and a member of the Product Operations team, covering operational processes, payments experience, and decision-making.
• Stage 3: 45 minute final interview with 1–2 members of the broader product team, focusing on values, strategic thinking, and AI in your day-to-day work.

Diversity & Inclusion 🌈

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

🏥 Private Healthcare including dental and opticians services through Vitality

✈️ Worldwide travel insurance through Vitality

🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)

👛 Salary Sacrifice Pension Scheme up to 7% match

🚘 Octopus EV Salary Sacrifice Scheme

🏖️ 28 days holiday (plus bank holidays)

📖 Annual Learning and Wellbeing Budget

👪 Enhanced Parental Leave

🚲 Cycle to Work Scheme

🚂 Season Ticket Loan

💬 6 free therapy sessions per year

🐶 Dog Friendly Offices

🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Useful Info

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📧 Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!

If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)