We are seeking an experienced Store Manager with a passion for luxury to lead our Liverpool store!

Position: Store Manager – Full Time

Location: Liverpool

Hours per Week: 37.5 (Permanent)

Salary: £32,000

What we offer to our Store Managers:

• A 50% staff discount to use on all of your favourite Molton Brown products
• 25 days holiday + Bank Holidays
• A day off for your birthday!
• A quarterly store bonus scheme up to 1.25% of retail sales if store targets are reached
• Free product allocation every quarter up to 5 Molton Brown eligible items!
• Access to discounts/cashbacks from high street retailers
• Enhanced family leave
• Private Medical / Healthcare Plan
• Wellbeing Support
• Season Ticket Loans / Cycle To Work Scheme
• Company Pension Scheme
• Ongoing development and the opportunity to enhance your skills
• A company where your voice will be heard and your opinion matters!
• Exclusive access to our e-Learning platform (including access to qualifications, certifications and memberships)

The Store Manager role: 

• A Store Manager for Molton Brown will be the driving force of our business demonstrating a will to win, passion for people, is future focused and demonstrates exceptional standards of execution
• Has strong strategic and analytical thinking in seeking activity to maximise all business opportunities and actively drives and achieves store sales, KPI’s and business profit through inspirational motivation
• Ensures the customer journey is a sensorial experience tailored to the individual, delivering the principles of our customer service programme, knowing what excellence looks like and will always strive to deliver
• Builds and develops a highly effective team through engaging communication, coaching and training, empowering individuals to reach their full potential

The Perfect Store Manager Candidate:

• Minimum of 2 years retail management experience
• Experience within the fragrance and beauty retail environment is desirable
• An excellent communicator
• An engaging and successful leader
• Proven commercial acumen and P&L accountability
• Customer Centric approach
• Flexibility in working arrangements to suit business requirements including some travel to meetings and to support other locations

#LI-KW1

About Blank Street

At Blank Street, we're building the defining food and beverage brand of our generation.

We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury.

It all starts with our people and their commitment to make magic happen each and every day.

Sound like you? Keep reading.

The Role

We're opening in Liverpool and we're looking for a General Manager to lead it from the ground up.

This won't be one store among many. For now, this is Blank Street in your city. A single, high-volume flagship location which will be the highest expression of our brand.

You'll build the team, launch the store, and own the full experience. You're the person who represents Blank Street in your city.

Who You Are

We're looking for someone who is equal parts hospitality-first operator and entrepreneur.

As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection.

As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We're still building Blank Street as we go, and we look for people who are excited to build it with us.

What You'll Own

Hospitality Leader

• Own every drink that leaves your store. Crafted to perfection, every time.
• Keep your store immaculate, front and back of house.
• Lead from the front and set the pace of every shift by jumping in where it matters most

People Leader

• Own recruitment and hire only the highest-potential talent.
• Train your team to become exceptional Blank Street baristas.
• Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in.
• Build a connected, engaged team through a welcoming environment and thoughtful team events.

PnL Owner

• Design each shift by station with precision, balancing labour productivity with demand.
• Oversee inventory, ordering, and waste with discipline.
• Spot and execute tactical levers to drive store sales.

Change Maker

• Lead rollout of new initiatives in your store(s). Land the "why" and "how" with your team, driving real adoption and enthusiasm.
• Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine

Who are you

• 2+ years of experience leading operations in high-growth hospitality/consumer brands
• Experienced hospitality manager with a background in high-volume environments.
• Proven ability to build, train, and lead a team from the ground up.
• Strong P&L understanding, from labour planning to inventory management.
• Hands-on and highly action-oriented.
• Genuine passion for coffee, matcha, and delivering great customer experiences

Benefits & Perks

• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
• Great culture with regular team events