Product Manager – Sport Activities

Mission

The CIAM (Customer Identity and Access Management) team is seeking a dedicated Product Manager to lead the Sport Activities ecosystem. This role is at the heart of Decathlon’s strategy to transition from a pure retailer to a partner in our customers' sporting lives.

As the PM for this scope, you will oversee a portfolio of four foundational products: Sport Tracking Data (STD), Body (morphology), Favorite Sport and the Partner Hub (integrations with Strava, Garmin, etc.). Your mission is to transform these high-traffic backend services from a maintenance state into a high-performing engine that powers global personalization, the Membership loyalty program and cross-selling across all Decathlon digital platforms.

You will be the architect of how we capture, enrich, and utilize sporting data to create a fluid, data-driven customer journey.

Key Responsibilities

1. Co-design and Product Animation (Agile)

• Animate User Needs: Animate the expression of user needs within the product team.
• Backlog & User Stories: Co-write the user stories and maintain the backlog of new features.
• Prioritization: Co-prioritize new features, knowing how to "say no" to keep the team focused on the essentials.
• Acceptance Criteria: Define the acceptance criteria for new features.

2. Delivery and Product Quality

• Validation & Compliance: Validate and verify the compliance of features with user needs.
• Impact & Satisfaction: Measure the impact of product enhancements on users satisfaction.
• Adoption: Make the product known and develop its use (the "sell it").
• Technical Excellence: Contribute to the team effort to deliver a high-quality product that is maintainable, scalable, and reliable in production.

3. Collaboration and Ecosystem

• Privileged Interface: Be the privileged interface between users and the technical team.
• Agile Ceremonies: Help with collaboration within the team by leading agile ceremonies.
• Transversal Collaboration: Work closely with the other CIAM product teams as well as with the Sports Experience teams and Connected Sport Products to collaboratively define priorities and impact. Easily collaborate with Tech, Data, Support and Design teams to improve the product.

4. Data-Driven Steering: Backend Instrumentation & Optimization

• Observability: Design and maintain robust logging and event tracking to monitor the performances. Identify system bottlenecks and latency issues within the communication delivery.
• System Performance & Alignment: Partner with Tech leads, Support and Data team as well as with other product people in charge of the end-user experiences to translate business KPIs into high-performance backend requirements, ensuring that technical implementations are both scalable and measurable.
• Logic Experimentation: Architect and execute server-side A/B tests to validate changes in verification workflows

Profile Sought

Product & Technical Expertise

• Experience: At least one year of Product Management or Product Owner experience in a B2C digital environment, ideally with a focus on APIs or data-heavy products.
• Stakeholder Management: Ability to navigate and lead at the intersection of multiple cross-functional teams, ensuring alignment and effective collaboration across the organization.
• Vision & Strategy: Proven ability to define a clear product path forward and develop a long-term strategy that goes beyond simple maintenance to deliver significant new value.
• Business Acumen: A strong focus on the business impact of products, with the ability to balance technical requirements with broader commercial goals and KPIs.
• Technical Literacy: Strong understanding of API design, Webhooks, and Kafka. You should be comfortable discussing technical constraints with engineers.
• Legacy Management: Experience or a strong interest in managing technical migrations and modernizing backend infrastructure.
• Methodology: Proficient in Agile/Scrum and capable of maintaining a clean, prioritized backlog.

Soft Skills

• Investigative Mindset: A "detective" approach to uncovering how data moves through a global organization.
• Communication: Ability to synthesize complex technical topics into simple, persuasive narratives for diverse stakeholders in order to influence and convince them.
• Resilience: Comfortable managing high-traffic products where stability and performance are critical.
• English: Fluent English is mandatory.

Assets (Nice to have)

• Passion for Sport: A personal interest in sport tracking and an understanding of why biometric and performance data matter to athletes.
• Data Science Interest: Familiarity with how behavioral data fuels personalization and recommendation engines.

BUZZATTACK, l’expérience de jeu télévisé personnalisée, s'apprête à ouvrir ses portes à Lille en juin 2026, et nous cherchons une personne dynamique et passionnée pour rejoindre notre équipe en tant que Manager de Site ! 🚀

Votre mission : En tant que Manager de site, vous êtes le cœur battant de BUZZATTACK Lille. Vous serez responsable de la gestion quotidienne du centre, garantissant une expérience incroyable pour nos clients tout en veillant à ce que tout fonctionne à la perfection. Vous serez également le leader de l’équipe, recrutant, formant et inspirant vos collaborateurs pour offrir des moments inoubliables aux participants.

Vos responsabilités :

• Gestion de l’activité : Attirer et fidéliser les clients B2B et B2C, en offrant un service impeccable et en garantissant un bouche-à-oreille positif.
• Leadership inspirant : Recruter, former et motiver une équipe enthousiaste de maîtres du jeu.
• Optimisation des processus : Améliorer les processus internes pour rendre l’entreprise encore plus efficace.
• Satisfaction client et sécurité : Assurer que le site soit un lieu sûr et accueillant pour tous.
• Développement des partenariats : Entretenir d’excellentes relations avec nos partenaires, clients et nos relais de communications.
• Vision à long terme : Contribuer à renforcer la position de BUZZATTACK Lille pour soutenir l’ouverture de nouveaux centres en France.

Votre profil : Ce poste est fait pour vous si vous avez :

• Une formation Bac+2 en management, tourisme, commerce ou gestion de projets.
• Une expérience en management et une bonne connaissance des réseaux sociaux.
• Des compétences en leadership, organisation et gestion du temps.
• Une attitude positive et proactive avec une forte capacité d’adaptation.
• De solides compétences en service client et une attention particulière aux détails.
• Une grande flexibilité et disponibilité.
• La maîtrise de l'anglais est un gros plus
• Si vous n'avez pas encore occupé un poste similaire, ne vous inquiétez pas, votre motivation et votre capacité à apprendre sont les plus importantes pour nous !

Détails du contrat :

• Type de contrat : CDD de 6 mois renouvelable, puis CDI à 38h/semaine.
• Démarrage : Dès Juin 2026.
• Lieu du poste : Plein centre, Lille.
• Rémunération : Salaire compétitif de 2,500 € brut par mois + Variable de 0,75% du CA mensuel (entre 300€ et 400€).

Avantages : Prise en charge de 50% des frais du pass ilévia mensuel

OUR BUSINESS UNIT: FULFILMENT LOGISTIC TRANSPORT & CUSTOM

Our Business Unit’s mission is to guarantee the fluidity and reliability of logistics flows, transport, and customs operations, serving both customer experience and sustainable performance. By joining this BU, you will enter a constantly evolving international environment where technical excellence meets team spirit and a culture of simplicity.

JOIN THE INFRALOG TEAM

The INFRALOG team designs, deploys, and maintains the infrastructure and networks at the heart of our logistics activities. Our role is to ensure the robustness, security, and scalability of the systems that allow us to deliver to customers worldwide. We work hand-in-hand with business teams and suppliers to guarantee availability, performance, and innovation.

The team is organized into three complementary pillars:

• Network / Infra: Handles the design, deployment, and maintenance of network infrastructures (LAN, WAN, Wi-Fi, cybersecurity) and core systems (Workstations, Cloud, Monitoring).
• Devices & RFID: Manages connected equipment and RFID technologies used in our warehouses and stores to ensure traceability and automation efficiency.
• Partners: Drives the relationship and performance of our mechanized and robotic logistics systems. This pillar acts as the bridge between innovation, operations, and external collaboration.

YOUR MISSIONS

As part of the Partners pillar within the INFRALOG team, your playground will be the "nervous system" of our warehouses.

DESIGN & ARCHITECTURE (Build)

• Steering Mechanization Partners: You are the primary technical contact for our strategic partners (Exotec, TGW, Dematic, Falcon) to ensure their solutions are maintained in operational condition (MCO).
• Architectural Design: You define and validate interconnection solutions (LAN/WAN, SD-WAN, MPLS) between the Decathlon network and mechanized partner ecosystems, ensuring they align with our standards (Cisco, Meraki).
• Technical Audit: You qualify architectures proposed by new robotic partners before global deployment.
• Project Leadership: You orchestrate the Infra/Network aspects of site openings, extensions, or retrofits (e.g., WAN3 migration, new robot integration).
• Innovation: You maintain a technology watch to propose evolutions (IoT, Edge Computing) that bring value to our logistics sites.

MAINTENANCE & RESILIENCE (Run)

• High Availability: Your goal is clear: zero critical incidents. You ensure partner solutions remain robust and high-performing daily.
• DRP Steering (Disaster Recovery Plan): You organize and supervise resilience tests (network failover, crash tests) with partners to ensure logistics operations never stop.
• Obsolescence Management: You manage the hardware and software lifecycle (LCM) to eliminate technical debt.
• Crisis Management: In the event of a major incident, you stay cool-headed. You lead the crisis cell with partners and internal teams to restore service as quickly as possible.

SECURITY & COMPLIANCE (Protect)

• Security by Design: You ensure partner solutions are compliant (network segmentation, SSO deployment, identity management on WCS interfaces) to protect our flows against cyber threats.
• Audit & Remediate: You regularly monitor the security levels of partner installations and lead remediation plans when vulnerabilities are detected.

PROXIMITY (Field Focus)

• Field Culture: Because reality happens in the warehouse, regular travel (France and International) is expected to meet local teams, supervise deployments, and maintain a strong bond with our field colleagues.

YOUR TECHNICAL ENVIRONMENT

Network & Infra: LAN, WAN, Wi-Fi, Security, Monitoring.
Supplier Management: Project Management, Contract follow-up, technical committees, external coordination.
Support & Operations: Ticketing and monitoring tools, incident and problem management.
Methodology: Agile project management, Crisis management, DRP/BCP.

WHAT YOU NEED TO SUCCEED

• Significant experience in Network and Infrastructure (knowledge of logistics environments is a major plus).
• A true passion for Security (IT & OT). You instinctively think "data protection" and "access security" in every project.
• English Proficiency: Minimum B2 level required for daily collaboration with international partners and our "United" teams.
• Strong communication skills, autonomy, rigor, and the ability to stay calm under pressure (crisis management).
• A collaborative mindset and a continuous desire to learn.