• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

• Natural instinct to empathize with users
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts
• Strong technical and analytical skills
• Bachelor’s degree is required
• Internet requirement of at least 50 Mbps wired internet connection

About the Role:

Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer’s journey with Motive. This position involves effectively onboarding new customers by implementing motive technology, ensuring early product adoption, and educating customers on the value of our motive product, features, and AI technology.

A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.

What You'll Do:

• Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.
• Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption
• Monitor customer progress and activities to ensure adoption and timely activation
• Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, financial products team to resolve complex issues and improve customer experience
• Handle a large volume of phone conversations and email inquiries
• Build customer loyalty by delivering exceptional customer service 

What We're Looking For:

• 3+ years prior experience in a customer-facing role (sales or support)
• Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
• Demonstrate a clear understanding of what success looks like for customers and Motive
• Effective listening and problem-solving skills
• Excellent communication (both written and verbal) and presentation skills
• Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
• Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
• Experience with fintech and spend management technology is a plus
• Ability to build and maintain relationships with clients and their key personnel
• Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on it
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills
• Receptive to feedback, willingness to learn and embrace continuous improvement

Lahore | Hybrid | Full-time

What you’ll do 

• Develop and implement the country growth strategy to take Payoneer Pakistan to the next level. Ensuring alignment with the overall global business growth plan. Drive initiatives to achieve and exceed customer performance, growth, and penetration targets across existing and new product lines.
• Lead and guide the country’s strategy both in the short and long term and ensure it translates into the execution of new Business Development, customer engagement and improved processes.
• Identifying the next growth opportunities, partnerships and solutions that will unlock the next phase of growth in Pakistan.
• Comfortable operating in a matrix environment while providing strategic leadership.
• Business & Customer Diversification: Foster a curious and creative mindset to explore new business opportunities in untapped verticals. Engage with customers and prospects, gain insights into various industries, and leverage problem-solving abilities to drive growth.
• Market Expansion: Drive the development of new verticals and business lines to unlock opportunities to collaborate with larger customers and enterprises in Pakistan.
• Partnerships and Distribution Channels: Identify and develop new SMB acquisition opportunities through potential distribution channels like mobile wallets, affiliates, platforms, banks, and industry associations.
• Cross-Functional Collaboration: Effectively communicate market needs and growth potential to APAC and global organizational functions, ensuring alignment with product, marketing, customer journey, revenue operations, FP&A, and other relevant departments.
• Operational Support: Be well-versed in all aspects of the business, including operations, data analytics, marketing, and partnerships. Provide support as required, aligning with the company's corporate functions.
• Market Leadership and brand representation: Serve as the main point of contact for Pakistan in collaboration with other company business lines. Act as the face of Payoneer in Pakistan, monitoring competitive activities, and actively representing the company at events, in local media, on social networks, exhibitions, and other relevant occasions. Proactively providing thought leadership internally and externally.
• Executive Collaboration: Demonstrate exceptional leadership and collaboration skills within the executive team, contributing to the overall success and growth of the organization.

Who you are 

• Bachelor's degree in Business Administration, or a related field. MBA is an asset.
• Proven track record of successfully developing and executing business growth strategies in a similar leadership role. Strong executional mindset balanced with a commercial growth orientation.
• Experience in leading and motivating high-performing sales and account management teams.
• Proven experience in sales and/or business development in one or more of the following industries: payments, digital marketing/advertise-Commerce and/or cross-border logistics or cross-border business.
• Strong understanding of the Pakistan market and industry trends.
• Excellent communication and presentation skills, both in English and Urdu.
• Experience in growing business via direct sales, channels, and partnerships
• Strong marketing and businesses development capabilities
• Stakeholder management experience - Demonstrated ability to build and maintain strategic partnerships with key stakeholders.
• Ability to see the bigger picture.
• Excellent communication and presentation skills (written, listening, speaking, and reading)
• Ability to make decisions in a changing environment, anticipate future needs and drive results
• Creative problem-solving skills with a focus on innovation and business expansion.
• Proficiency in data analytics, sales motions and mechanics, and marketing strategies.
• Knowledge of the fintech industry and payment solutions is a plus.

For this role you are also:

• Commercial focus (numbers, data analytics).
• Good relationship management skills (Relationships builder).
• Problem solver – working cross functionally with stakeholders regionally and globally.
• High level of organization flexibility and focus and ability to work under pressure.
• Flexibility to travel within the country and internationally as relevant.

Not a must but a great advantage:

• MBA degree
• 8+ years of experience in a growth oriented role
• Experience in the Consulting or Business/Market development a plus
• Experience in multi-national working environment (collaborating with remote teams) an advantage
• Experience using salesforce.com or a similar CRM system a plus
• Experience with data analytics & BI tools a plus

#LI-SL3

Who We Are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Onboarding Project Manager - SMB  is responsible for building relationships with customers and delivering value in the first 90 days of their journey with Motive. This position involves effectively onboarding the customers, ensuring early product adoption, and educating customers on the value of our products.

A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.

What You'll Do:

• Serve as the primary point of contact for new SMB customers during their implementation phase
• Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption
• Monitor customer progress and activities to ensure adoption and timely activation
• Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, to resolve complex issues and improve customer experience
• Handle a large volume of phone conversations and email inquiries
• Build customer loyalty by delivering exceptional customer service 

What We're Looking For:

• 2+ years prior experience in a customer-facing role (sales and/or support)
• Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
• Demonstrate a clear understanding of what success looks like for customers and Motive
• Effective listening and problem-solving skills
• Excellent communication (both written and verbal) and presentation skills
• Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
• Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
• Ability to build and maintain relationships with clients and their key personnel
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills
• Receptive to feedback, willingness to learn and embrace continuous improvement

About the Role: 

Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team’s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace

What You’ll Do: 

• Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.
• Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.
• Advocating for customers and defining ways to contribute to the customer experience continually.
• Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.
• Partner with the support operations and delivery teams to identify, monitor, and report trends.
• Build, implement, and improve internal reporting and other processes to optimize team productivity.
• Serve as the top-line escalation point for high-priority support cases, including overall triage and management.
• Deliver strategic projects on a timely basis.
• Report metrics and case management updates to the Technical Support Manager and Director
• Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn
• Provide a 360 loopback to Product and Engineering
• Create & Contribute to the knowledge base & documentation of the resources and processes
• Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.
• Proven ability to showcase change and impact on key org-level initiatives. 
• Learn quickly and adapt to Motive’s process and translate it into their own interactions with the team. 

What We’re Looking For: 

• Minimum 2-3 years of experience in a leadership role. 
• Excellent verbal and written communication skills and the ability to work effectively in a team environment.
• Knowledge in the Motives product line.
• Excellent presentation skills coupled with a strong leadership presence.
• Communication is a core strength. Heavy focus on using data to articulate a story or an issue.
• Excellent time management skills and a strong sense of urgency.
• Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.
• Experience working with and improving Support ticketing systems, tools, and processes
• Flexibility to handle critical cases after hours as needed.
• Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.
• Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.
  
  

About the team

The Careem Data Science team’s mission is to drive competitive value from data at scale through building AI models to optimize user experiences, decision making, operational efficiencies, and lead the region’s AI ecosystem. As one of the leaders in this team, you will be at the forefront of fulfilling this mission. You will be working with and leading the top data science talent of the region, leveraging AI to solve the region’s day-to-day problems, through state-of-the-art machine learning, optimization, deep learning, and RL models, that are deployed on top of our own in-house AI platform, serving users in real-time.

What you'll do

• Build a long-term vision on how we can rethink our customer acquisition and engagement strategies, leveraging data in our decision making.
• Drive exploratory analysis to understand the ecosystem, user behavior, identify new levers to help move metrics, and build models of user behaviors for analysis and product enhancements.
• Shape and influence data/ML models and instrumentation to optimize the product experience and generate insights on new areas of opportunity and new products.
• Provide product leadership by sharing data-based recommendations to communicate state of business, root cause of change in metrics, and experimentation results influencing product and business decisions
• Implement scalable machine learning algorithms that will be used in production on big data.
• Embark on exploratory data analysis projects to achievea  better understanding of phenomena as well as to discover untapped areas of growth and optimization. 
• Answer complex analytic questions from big data sets to help Careem shape its products and services in a better way.
• Help define and track the appropriate key metrics for specific projects. 
• Design and run randomized controlled experiments, analyze the resulting data, and communicate results with other teams.
• You will always challenge the status quo and continually investigate new data processing technologies and seek to ensure that we follow the industry best practices.

What you'll need

• Experience in data mining, predictive modeling, time series analysis, machine learning, Big Data methodologies, transformation and cleaning of both structured and unstructured data.
• Advanced degree in a quantitative discipline such as Physics, Statistics, Mathematics, Engineering or Computer Science.
• Strong problem solving and coding skills.
• Solid knowledge of and experience with marketplace problems in ride hailing and delivery services. 
• Solid knowledge of AB testing, classic ML and DL
• Solid understanding of recommendations, learning to rank, uplift modeling and matching problems. 
• Fluency in English along with excellent oral and written communication skills.
• Proficiency and demonstrated experience in: Python, SQL, Spark, Hive.
• Demonstrated experience with database technologies (e.g. Hadoop, BigQuery, Amazon EMR, Hive, Oracle, SAP, DB2, Teradata, MS SQL Server, MySQL).
• Demonstrated experience with business intelligence and visualization tools (Tableau, MicroStrategy, ChartIO, Qlik) along with geospatial data processing skills is a plus.
• Knowledge of Agile methodologies.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

• Prospect, educate & qualify leads to create sales-ready opportunities 
• Master the ability to evangelize the Podium story 
• Align Podium solutions with prospect business objectives & needs 
• Collaborate with sales reps to schedule prospect calls, meetings and demos 
• Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers 
• Make strategic outbound calls & emails daily 
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM 
• Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed

• Geographically located in LAHORE and MUST come into our office
• Speak English fluently
• 4-year degree preferred in Business or related field 
• Two years B2B technical sales experience (or other qualified sales experience) 
• Proven success in prospecting new markets and setting appointments with new business

Please note that candidates who have interviewed with our team within the past 6 months are not eligible for reevaluation at this time.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

About the Role

We’re looking for a Product Operations Lead to join our team and play an instrumental role in ensuring customers find what they need in app while driving growth. Reporting to the Lead Product Manager, you will work at the intersection of product, engineering, marketing, commercial, and operations, helping shape the in-app experience through content configuration, segmentation, and optimization. This role is based in Karachi or Lahore under Tenants (Laundry, Home & Spa, Cleaning) squad. 

Key Responsibilities

• Content Management & Strategy – Set up, manage, and optimize in-app content, ensuring relevance and consistency to improve conversion and engagement.
• Personalization & Segmentation – Ensure content is tailored to different customer cohorts, maximizing relevance and impact.
• Performance Monitoring & Optimization – Track content performance, analyse data, and iterate based on insights to improve customer experience and drive growth.
• Cross-functional Collaboration – Work closely with Product, Engineering, Marketing, Commercial, Analytics, and Operations teams to align on content strategy and execution.
• Process Improvement – Identify inefficiencies, recommend solutions, and implement scalable processes for content management.
• Project Management – Manage multiple initiatives across product, operations, and marketing, ensuring smooth execution and impact.
• Data-Driven Insights – Analyze customer behavior, content performance, and industry trends to refine content and enhance user experience.

What We’re Looking For

• Experience: A minimum of 0 to 2 years of experience in product operations and execution.
• Education: Bachelor’s degree in related quantitative field (MBA preferred).
• Problem Solver – Ability to proactively identify challenges and work collaboratively on solutions.
• Attention to Detail – Meticulous in managing content, tracking performance, and analyzing data.
• Strong Communicator – Effective in working across teams, gathering feedback, and driving alignment.
• Analytical Mindset – Comfortable interpreting data and turning insights into actionable improvements.
• Project Management Skills – Organized, able to prioritize multiple initiatives, and meet deadlines.
• Tech Enthusiast – Nice to have: App Engine (Internal Tool), SQL (Basic reading/writing), Data Segmentation tools experience
• Customer-Centric – Passionate about delivering a great experience and putting the customer first.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

More About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

•  Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
•  Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
•  Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role and Impact:

WPP Media Pk is seeking Assistant Manager Billing. You will be responsible for all tasks and billing activities. You will support billing operations and ensuring smooth processes within the company.

Reporting of the role

This role reports to the Senior Manager Billing.

3 best things about the job:

1. A competitive yet fun environment that combines the best of being excellent media planners of creative media thinking and at the same time being part of the largest media company in the world.
2. Opportunity to learn and create leading work, working alongside specialist departments, who are evolving experts in the field.
3. Be an expert billing operation.

In this role, what your goals will be:

In three months, you would have:

• Able to assist the team in recording vendors’ invoices and perform cost of sales reconciliation (costing function).
• Able to handle billing functions and post journal entries with close supervision by Team Leader.

In six months, you would have:

• Able to handle billing, costing and collection of a portfolio of client accounts with moderate level of supervision.
• Perform journal entries posting independently.

What will your day look like at WPP Media:

• Raising Invoices and send to client (Invoice costing invoice tracking rate card verification, plan reconciliation, approval confirmation generate invoice, invoices verification, scanning of invoices and dispatch to client).
• Maintain Billing WIP (Ensure all RO are billed in time)
• Payment follows up (To ensure that all above mention billed paid by client on time)
• Supporting Role to business team both at client & internal (preparing reports providing useful analysis data)  

Experience & Qualification:
• Bachelor’s degree in finance, Accounting, or a related field
 • 2–3 years of relevant experience in billing, finance operations, or accounting
 • Strong understanding of invoicing, reconciliation, and collections
 • Good analytical and coordination skills
 • Ability to work with cross-functional teams and manage multiple tasks

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, vision, and dental insurance, significant paid time off, employee wellbeing facilities, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodation or flexibility, please discuss this with the hiring team during the interview process. 

About Pakistan

WPP Media Pakistan is the leading global media investment management operation in Pakistan. We see major growth coming on Digital platforms with internet penetration growing to 87 million broadband users and 85 million 3G/4G subscribers. Social media platforms have also grown substantially in Pakistan where Facebook stands at 34 million subscribers and Tik Tok has replaced Instagram to become the second most penetrated social platform. While the digitalization of the market is happening at a fast pace, it has also opened up opportunities for specializations like e-commerce, Digital Content, Video Planning solutions, Technology and Data & Analytics in Pakistan. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

About the Team:

Part of Careem NextGen Team, the mission of the program is to train the new Analysts to build Analytical excellence foundations with high standards. You will have access to some of the most exciting projects and advanced tech for accelerated learning and exposure, leveraging modern analysis and visualization tools to solve the region’s day to day problems.

The Careem Analytics team’s mission is to build and track the full lively picture for Careem businesses and experiences, uphold the experience bar, provide actionable insights, formulate problems and contribute to solving them. 

Responsibilities

• Collect, clean, and analyze structured and unstructured data from various internal and external sources.
• Build and maintain dashboards and reports to track KPIs and business performance.
• Work with cross-functional teams (product, engineering, and operations) to understand data needs and deliver actionable insights.
• Conduct exploratory data analysis (EDA) to identify trends, patterns, and anomalies.
• Support experimentation (A/B testing) and data-driven decision-making.
• Write SQL queries and use analytical tools to extract, transform, and analyze data efficiently.
• Leverage AI and automation tools to streamline recurring analytical tasks, improve data workflows, and enhance productivity.
• Explore opportunities to integrate AI-assisted insights (e.g., anomaly detection, trend forecasting, text summarization) into dashboards and reports.
• Document data definitions, methodologies, and analysis processes.
• Ensure data quality, integrity, and accuracy in reporting systems.
• Present findings clearly through visualizations and storytelling to both technical and non-technical stakeholders.
  
  

Qualifications

• Bachelor’s degree in Computer Science, Data Science, Statistics, Economics, or a related field.
• 0–2 years of experience as a Data Analyst or in a similar analytical role.
• Strong SQL skills and proficiency in at least one analytical language (Python or R).
• Strong SQL and Python skills, with experience in analytical libraries (e.g., pandas, NumPy, SciPy).
• Hands-on experience with BI and visualization tools (e.g., Power BI, Tableau, Looker, or Metabase).
• Understanding of data modeling, ETL processes, and database concepts.
• Basic knowledge of statistics and hypothesis testing.
• Familiarity with AI tools (e.g., ChatGPT, Gemini, Copilot) and an understanding of how to apply them to automate analyses, improve data exploration, and enhance decision-making.
• Curiosity to experiment with emerging AI capabilities for workflow optimization and insight generation.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent communication and presentation skills with the ability to explain insights effectively.
• Strong attention to detail, analytical curiosity, and a bias for driving measurable impact.
• Experience with version control (Git) and data warehouses (BigQuery, Redshift, Snowflake) is a plus.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Team:

At Careem, the mission for the NextGen Programme is to help grow our engineers by learning how to write Clean Code, use SOLID principle techniques, and design reliable systems. The ultimate goal is to train new engineers to build excellent foundations with high standards. Our Programme covers vast areas in engineering:  Backend, Frontend, Web, Mobile, Data Analysis, MLOps, Infrastructure, Cyber Security and QA.

Part of Careem NextGen Team, the mission of the program is to train the new Analysts to build Analytical excellence foundations with high standards.You will have access to some of the most exciting projects and advanced tech for accelerated learning and exposure, leveraging modern analysis and visualization tools to solve the region’s day to day problems.

The Careem Analytics team’s mission is to build and track the full lively picture for Careem businesses and experiences, uphold the experience bar, provide actionable insights, formulate problems and contribute to solving them. 

Responsibilities:

• Act as the first point of contact to answer all business data queries
• Develop effective reporting solutions by utilizing engineering best practices and various reporting tools
• Participate in continuous improvement of these reporting solutions
•  Ability to quickly understand business requirements and questions and find innovative ways to answer those through data analysis
• Drive and support your designated business unit by converting complex data and findings into understandable tables, graphs, and written reports 
• Present appropriate analysis and commentary to technical and non-technical audience 
• Gain subject matter expertise and help define appropriate key metrics for the business unit and discover untapped areas for business improvement 
• Run regular data integrity audits 
• Devise and evaluate methods for collecting data, such as surveys, questionnaires, and opinion polls 
• Gather data about consumers, competitors, and market conditions

Qualifications:

• 2-4 years of demonstrated experience working in an analytical role 
• 1+ years of demonstrated experience with business intelligence and visualization tools creating management dashboards 
• Strong analytical skills with expertise in SQL and large datasets 
• Passion for learning new technologies and working on large-scale, impactful products.
• Expert at writing SQL queries against large amounts of data 
• Self-starter with excellent communication, organizational skills, and the ability to work in complex operational environments.   
• Ability to get hands-on in a complex operational environment 
• Must be process oriented and a logical thinker with good attention to detail 
• Experience with BI tools (e.g., Tableau, MicroStrategy, Looker) for dashboards 
• Knowledge of Python, R, Spark, Hive, and data lakes (preferred)

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.

What you'll do

• Work closely with other engineers on the team to build highly scalable and robust backend applications and services.
• Write high quality, performant and reliable code while working on defined tasks/bugs independently.
• Work independently to understand functional specifications and deliver complete features.
• Participate in the on-call rotation and be willing to jump in and help resolve any incidents within the defined SLA.
• Participate in team agile and engineering practices and contribute to their continuous evolution.

What you'll need

• 4+ years of professional software development experience.
• Bachelor's Degree in Computer Science or other related technical field.
• Working experience with at least one modern object-oriented programming language:  Java OR Golang
• Working knowledge of Computer Science fundamentals including: object-oriented design, data structures and algorithms.
• Experience operating online systems reliably including deploying changes to production in live systems.

Preferred skills & qualifications

• Master's Degree in Computer Science or other related technical field.
• Experience with Java Spring, Golang and Cloud platforms such as Azure, Google Cloud Platform and AWS.
• Experience working with container technology including Docker and Kubernetes.
• Experience working with relational and non-relational database systems.
• Experience applying professional software engineering best practices, including coding standards, code reviews, source control management, build processes, testing, and operations. 

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in the office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities, including gym, health club, and training classes.

What you'll do

• Design and build advanced, scalable applications written in Kotlin, Java and Kotlin Multiplatform.
• Work with the product and design teams to understand end-user requirements and use cases and translate them into pragmatic and effective technical solutions.
• Integrate with our backend services to make sure we are delivering a great
  mobile user experience that is super-fast for end users.
• Own end-to-end product modules and features from requirements to going live.
• Design and review code, troubleshoot and act as a consultant to your peers on technical matters.
• Gather requirements by interacting directly with the end-users and advocate delightful user experiences.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Participate in team agile and engineering practices and lead their continuous evolution.

What you’ll need 

• 5+ years of Android application development with extensive use of Kotlin Multi Platform and well-known DI frameworks.
• Experience building well architected applications that follow well established design patterns independently and without supervision. 
• Good understanding of the full mobile development life cycle. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Strong understanding of interactive application development paradigm under Android, memory management, file I/O, network programming, concurrency and multithreading and publishing Android apps in the Play Store.
• Experience working with remote teams in an Agile/Scrum environment to deliver high-quality software against aggressive schedules.
• Excellent communication skills (written and verbal, formal and informal). 
• Reactive programming (Rx, ReactiveCocoa, ReactiveSwift etc.) experience is a big plus.
• Experience in Navigation based applications is a big plus.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the team

Join us as we solve some of the most difficult problems that our region faces at scale while creating stellar experiences for our Customers, Captains (drivers) and Merchants. You will have a chance to work on cutting edge technology and with a diverse set of talented individuals across many geographies.

By applying here you will be considered for multiple similar positions within Careem across several teams and if you are successful we will match you to the best fit role based on your career and personal preferences.

What you'll do

• Design and build advanced, scalable applications in Swift.
• Write high quality, performant and reliable code while working on defined tasks/bugs independently.
• Work with the product and design teams to understand end-user requirements and use cases, and translate them into pragmatic and effective technical solutions.
• Unit-test code for robustness including edge cases, usability, and general reliability.
• Participate in the on-call rotation and be willing to jump in and help resolve any incidents within the defined SLA.
• Participate in the team’s agile and engineering practices and contribute to their continuous evolution.

What you'll need

• 4+ years of iOS application development with extensive use of Swift
• Bachelor's Degree in Computer Science or other related technical field.
• Full understanding of the mobile development life cycle. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Strong understanding of interactive application development paradigm under iOS, memory management, file I/O, network programming, concurrency and multithreading, and publishing iOS apps in the Appstore.
• Reactive programming (RxSwift/Combine) is necessary.
• Excellent debugging skills.
• Experience working with remote teams in an Agile/Scrum environment to deliver high-quality software.
• Excellent communication skills (written and verbal, formal and informal).

Preferred qualifications

• Experience with CI/CD pipelines similar to Bitrise.
• Experience with SwiftUI and structured concurrency.
• Working knowledge of developing scalable SDKs and libraries.
• Experience applying professional software engineering best practices, including coding standards, code reviews, source control management, build processes, testing, and operations.

About the team

At Careem, the mission for the NextGen Programme is to help grow our engineers by learning how to write Clean Code, use SOLID principle techniques, and design reliable systems. The ultimate goal is to train new engineers to build excellent foundations with high standards. Our Programme covers vast areas in engineering:  Backend, Frontend, Web, Mobile, Data Analysis, MLOps, Infrastructure, Cyber Security and QA.

We are looking for software engineers to join our team of talented engineers that share a common interest in distributed backend systems, their scalability, and continued development. You will work alongside a top talent for an accelerated learning path. You will have access to some of the most exciting projects and advanced tech for accelerated learning and exposure.

You will be responsible for maintaining some of our services that power the Careem. Engine, scaling highly distributed systems, and continuously documenting and improving our engineering practices. These large-scale, distributed systems handle everything from user requests to payment processing.

What you'll do:

Our tech stack is Java 8 and Spring Boot, Micro-Service Architecture, SQL and no-SQL DBs and AWS infrastructure. Key responsibilities include:

• Development of our distributed backend system to meet the challenging functional, scalability, and reliability requirements for our fast-growing business.
• Maintain features and systems, with an emphasis on code quality, maintainability, readability, and testing.
• Facilitate collaboration with other engineers, product owners, and designers to solve interesting and challenging problems across our platform.
• Be a valued member of an autonomous, cross-functional agile team.
• You care about quality and you know what it means to ship high-quality code.

What you'll need:

• 2-4 Years of Experience required.
• The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.

Must have:

• Bachelor's Degree in Computer Science or other related technical fields.
• Understanding of Object-oriented design, data structures, and algorithms.
• Ability to solve complex problems.
• Must be able to write clean and maintainable code (must love coding!).
• Ability to effectively articulate technical challenges and solutions; deal with loosely defined problems and fast-changing requirements & think abstractly.
• Passionate about learning new technologies and working on a product of massive scale and impact.
• Able to communicate effectively.
• Attention to detail.

Nice to have:

• Knowledge of AWS
• Knowledge of clean code principles
• Deep understanding of design patterns
• Demonstrated ability of test-driven development

Location: PK - Lahore (On-Site)( Timing 6pm-3am)

Job Type: Full-Time

Who We Are: 

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

Job Description:

As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.

Role Overview

We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows

What You’ll Do

• Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
• Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
• Provide IT Support for MDM platforms such as Kandji and Microsoft Intune 
• Hands-on MacOS support and advanced troubleshooting for Windows OS issues
• Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
• Provide onsite support for office users and remote support via Jira tickets, email, and Slack
• Maintain accurate IT asset inventory and device lifecycle records
• Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
• Basic understanding of current AI trends and how AI can assist in IT support ticket management

What We’re Looking For

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 1–6 years of IT support experience in a corporate or fast-paced environment
• Strong working knowledge of MacOS and Windows, with basic Linux familiarity
• Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
• Solid understanding of ticketing systems such as Jira Service Management
• Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
• Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
• Awareness of modern IT security concepts and tools, including next-generation firewalls
• Understanding of how AI and automation are applied in IT support workflows
• Strong communication and customer-handling skills with a problem-solving mindset
• Flexibility to work varying hours or shifts when required
• Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus

About the Role

As a Commercial Account Manager, you will work with growing and strategically important customers. Professionals in this role generally build on their SMB experience, handling larger, more complex accounts that require a nuanced understanding of the Motive platform and the customer’s operational challenges. We are looking for individuals with a track record of success, strong motivation, exposure to US customers, and a commitment to refining their sales and account management skillset.

A successful Commercial Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, and a high attention to detail are essential. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. Expect a fast-paced, quota-driven environment where adaptability is key.

What You'll Do

• Develop strong executive relationships and a deep understanding of your commercial clients’ businesses in order to identify opportunities for growth and expansion.
• Conduct thorough needs analysis to align customer pain points with the Motive solution.
• Perform compelling product demos tailored to the unique needs of your commercial accounts.
• Collaborate with cross-functional teams—customer success, support, product specialists, sales engineers, analytics, and more—to optimize growth opportunities for your customers.
• Manage contract renewals and minimize churn, ensuring maximum revenue retention through proactive communication and strategic account planning.
• Proactively resolve issues by identifying root causes, determining the best course of action, and implementing solutions.
• Strategically plan to meet and exceed sales goals and revenue quotas.
• Deepen your understanding of the Motive platform and market trends to provide consultative insight to customers and internal teams.

What We're Looking For

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 4+ years of relevant or transferable work experience (post a higher education degree).
• Demonstrated success in an end-to-end sales or account management environment, including complex deal management.
• Effective leadership or influencing skills with the capacity to manage both internal stakeholders and customer executives.
• Strong relationship-building skills with the ability to engage decision-makers by understanding their business challenges and mapping them to Motive’s offerings.
• Excellent communication skills for presenting, negotiating, and overcoming objections in a consultative environment.
• Proven experience managing contract renewals and mitigating churn to drive revenue retention.

About the Role

As a Manager, SMB Account Management, you’ll have the opportunity to work with Motive’s largest volume of customers, who collectively represent the majority of Motive’s revenue stream. Our technology solutions create efficiencies and drive revenue growth for businesses in the physical economy—trucking, freight & logistics, construction, oil and gas, local delivery/services, and more.

We’re looking for a seasoned sales leader who is driven, an exceptional communicator, and a strong people manager. In this role, you will scale and manage a global team of SMB Account Managers, guiding them to achieve monthly and quarterly revenue targets by selling Motive’s products and services into existing SMB customer accounts. While this role is primarily remote, you’ll oversee day-to-day operations of the SMB Account Management team and should be willing and able to travel occasionally to one of our Pakistan offices (Islamabad or Lahore).

What You’ll Do

• Lead and exceed bookings and revenue targets through a team of SMB Account Executives who focus on growing existing customer accounts.
• Define inbound/outbound appointment and pipeline targets, ensuring consistent execution, accountability, and performance metrics (KPIs).
• Drive consistent execution of Motive’s sales playbook, collaborating with sales operations to align CRM processes, training, and coaching programs.
• Coach and measure the team’s effectiveness in prospecting, qualifying, selling, and closing upsell or cross-sell opportunities with SMB customers to achieve quota.
• Oversee disciplined pipeline planning, ensuring accurate forecasts and clear deal status for leadership visibility.
• Leverage Motive’s portfolio (VG, Dashcam, Motive Card, new products) in every sales pursuit, emphasizing best practices in negotiation and value-based selling.
• Regularly review calls and coach Account Executives to continuously improve their sales capabilities, focusing on shorter sales cycles typical in SMB segments.
• Track, audit, and forecast business performance to leadership, highlighting trends, risks, and opportunities.
• Step in to support demos and negotiate larger or more complex deals as needed.

What We’re Looking For

• 4+ years in international sales (US market preferred).
• 2+ years in sales leadership (plus), ideally within a technology or product-driven company.
• Proven B2B sales track record with short sales cycles in a fast-paced, highly competitive market.
• Outstanding contractual and negotiation skills.
• Demonstrated ability to enforce pipeline management best practices.
• A self-starter mindset—comfortable taking on ambiguous projects and leveraging resources to drive them to completion.

About the Role

As a Mid-Market Account Manager, you will leverage your experience to manage a select group of large US-based customers within a specialized book of business. Building on success in SMB or Commercial roles, this position requires an advanced skill set in selling software solutions and navigating more complex organizational structures. Familiarity with relevant industries for Motive is strongly preferred.

A successful Mid-Market Account Manager is dedicated to continuous learning, has robust interpersonal skills, and can strategically guide customers toward solutions that best address their operational, safety, and financial goals. You’ll thrive in a fast-paced, quota-driven environment and benefit from a close collaboration with cross-functional teams.

What You'll Do

• Build lasting executive relationships with larger US-based clients to drive growth and expansion within a more focused book of business.
• Conduct in-depth discovery to align Motive’s offerings to customers’ operational and strategic challenges.
• Present comprehensive product demos and proposals for customers with complex needs and decision-making processes.
• Collaborate with customer success, support, product specialists, sales engineers, and data analysts to tailor solutions and improve customer satisfaction and retention.
• Own the contract renewal process and implement advanced retention strategies, leveraging insights and data to minimize churn and maximize revenue growth.
• Troubleshoot issues promptly, identifying the best course of action in line with both customer success and Motive’s business objectives.
• Drive strategic account planning to achieve and exceed higher-value revenue targets.
• Continuously refine your understanding of the Motive platform, industry trends, and best practices to offer proactive, consultative insights.

What We're Looking For

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 6+ years of relevant work experience, particularly in managing larger US-based accounts with a smaller book of business (around 50 or fewer high-value customers).
• Proven software sales experience and ideally relevant industry experience in Motive’s verticals (e.g., transportation, logistics, construction).
• Demonstrated skill in complex deal management, from discovery and demonstration to negotiation and closing.
• In-depth experience driving contract renewals and revenue retention within mid-market or enterprise customer segments.
• Leadership or influencing capability to effectively manage internal and external stakeholders, including executive-level customer contacts.
• Exceptional communication, presentation, and negotiation skills, with an emphasis on consultative sales approaches.

What You'll Do:

• Meet and exceed bookings and revenue targets with a team of Sales Managers each managing their own team of Account Executives
• Establish inbound/outbound appointment and pipeline targets, ensure consistent execution and accountability, and track KPIs and other operating metrics to assess team effectiveness.
• Ensure consistent execution of end-to-end sales playbook, and work closely with sales operations to align CRM process.
• Deliver sales management training and coaching programs to ensure consistency and effectiveness across the organization
• Teach and measure your sales teams key responsibilities which include prospecting, qualifying, selling and closing new business to existing customers and assist in achieving / exceeding quota targets on a monthly, quarterly, annual basis
• Follow a disciplined approach to maintaining a current pipeline
• Be proficient in and leverage all Motive offerings in sales pursuits, including ELD, Dashcam, Motive Card, and new products. Share best practices in sales and negotiation skills, highlighting Motive’s value and benefits.
• Listening to calls and coach Account Executives/Sales Managers to improve skills
• Understand, audit, and forecast business to leadership

What We're Looking For:

• 4+ years in International Sales, US Market preferred
• 2+ years in Sales leadership (2nd line leadership preferred), technology/product company preferred
• Proven track record in B2B sales and demonstrated success with a short sales cycle in a fast-paced competitive market
• Exceptional contractual and negotiation skills
• Ability to understand and hold team accountable for pipeline management
• Self-starter who can take on an ambiguous project and be resourceful to get it done

About the Role

As a Senior Manager, Commercial Account Management, you will lead a team responsible for fast-growing accounts that sit between SMB and Mid-Market, often requiring more nuanced account management strategies. Your team of Commercial Account Managers will own monthly and quarterly revenue targets by expanding and retaining customers who have grown beyond the SMB stage but are not yet in Mid-Market.

You’ll shape and scale a global commercial sales team through coaching and structured processes. While the role is primarily remote, you will oversee Commercial Account Managers based in Pakistan (Islamabad or Lahore) and should be willing to travel periodically for strategic planning and in-person collaboration.

What You’ll Do

• Meet and exceed commercial revenue goals through a team of Account Managers focused on growing and retaining existing commercial accounts.
• Set and optimize pipeline targets (both inbound and outbound), ensuring that KPIs align with organizational and revenue objectives.
• Drive consistent execution of Motive’s sales methodologies, partnering with sales operations to ensure CRM alignment, training, and coaching programs.
• Guide your team on prospecting, qualifying, selling, and closing upsell or cross-sell deals within existing commercial accounts, helping them hit monthly, quarterly, and annual quotas.
• Implement and maintain disciplined pipeline planning, collaborating with leadership for accurate forecasting.
• Oversee the team’s effective use of Motive’s product suite (VG, Dashcam, Motive Card, new solutions), reinforcing best practices in negotiation and value positioning.
• Coach Account Executives through regular call reviews, deal strategy sessions, and performance evaluations to continuously enhance sales performance.
• Provide leadership with clear forecasts and trend analyses, highlighting growth opportunities and potential risks within the Commercial segment.
• Step in as needed to support demos and negotiate more complex or higher-value Commercial deals.

What We’re Looking For

• 5+ years of international sales experience (US market strongly preferred).
• 2+ years of proven success in sales leadership (managing or mentoring teams), ideally in a tech or product-focused environment.
• A strong track record in B2B sales with moderate to complex deal structures.
• Exceptional contractual and negotiation skills, effective at mid-tier transaction sizes.
• Proficiency in pipeline management and holding teams accountable for accurate forecasting.
• Excellent communication and leadership abilities; comfortable motivating and directing a diverse commercial team.
• A resourceful mentality, adept at thriving in fast-paced and ambiguous market conditions.

About the Role:

As an SMB Outbound Account Executive, you’ll have the opportunity to work with our largest line of revenue. SMB customers make up the majority of our customer base and are our largest revenue stream. We are looking for sales professionals who are competitive, driven, strong communicators, and consistently practice refining their skillset. You should be coachable and relentless towards hitting your goals and targets.

What You'll Do:

• High volume cold calling, prospecting new business and making outbound calls. Expect to have a high volume of outbound calls with a small number of qualified prospects responding. This is a cold-calling full-cycle sales role.
• Demo Motive software to prospective fleet managers and drivers. 
• Survey prospects to understand pain points within their business so you can align those business needs with the Motive solution.
• Educate fleet managers and drivers about Motive, understand their requirements, and help them get started with Motive.
• Maintain a consistent pipeline of qualified prospects and provide accurate forecasts for revenue.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For:

• Preferably 2+ years of outbound sales experience preferably with B2B international clients (US/Canada/UK)
• Repeated success with a full sales motion - strong track record of hunting, exceeding quotas and rapidly growing your book over time, backed up by data
• Strong end-to-end ownership attitude from prospecting, demonstrations, to closing.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver
• History of working independently with a data-driven mindset for charting a path to short, medium, and long-term sales goals
• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections
• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or exposure to US/Canada/UK B2B customers. #LI-MS3

About the Role:

As an SMB Outbound Account Executive, you’ll have the opportunity to work with our largest line of revenue. SMB customers make up the majority of our customer base and are our largest revenue stream. We are looking for sales professionals who are competitive, driven, strong communicators, and consistently practice refining their skillset. You should be coachable and relentless towards hitting your goals and targets.

What You'll Do:

• High volume cold calling, prospecting new business and making outbound calls. Expect to have a high volume of outbound calls with a small number of qualified prospects responding. This is a cold-calling full-cycle sales role.
• Demo Motive software to prospective fleet managers and drivers. 
• Survey prospects to understand pain points within their business so you can align those business needs with the Motive solution.
• Educate fleet managers and drivers about Motive, understand their requirements, and help them get started with Motive.
• Maintain a consistent pipeline of qualified prospects and provide accurate forecasts for revenue.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For:

• 2+ years of outbound sales experience preferably with B2B international clients (US/Canada/UK)
• Repeated success with a full sales motion - strong track record of hunting, exceeding quotas and rapidly growing your book over time, backed up by data
• Strong end-to-end ownership attitude from prospecting, demonstrations, to closing.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver
• History of working independently with a data-driven mindset for charting a path to short, medium, and long-term sales goals
• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections
• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or exposure to US/Canada/UK B2B customers. #LI-MS3

About the Role

As an SMB Account Manager, you’ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.

A successful SMB Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.

What You'll Do

• Develop strong executive relationships and a deep understanding of each client’s business in order to identify opportunities for growth and expansion within your SMB customer base.
• Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
• Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
• Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers.
• Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 2+ years of relevant or transferable work experience (post a higher education degree).
• Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
• Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver.
• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections.

Please review our Candidate Privacy Notice here.

About The Role:

As a Spanish speaking Account Manager, you’ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.

A successful Spanish Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.

 What You'll Do:

• Develop strong executive relationships and a deep understanding of each client’s business in order to identify opportunities for growth and expansion within your SMB customer base.
• Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
• Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
• Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers.
• Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For:

• Proficiency in both English & Spanish languages (written and verbal)
• 2+ years of relevant or transferable work experience (post a higher education degree).
• Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
• Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver.

About the Role: 

Motive is looking for an experienced Technical Account Manager (TAM)  to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment. Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices. 

What You’ll Do: 

• Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.
• Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
• Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
• Proactive Programs: Operate and drive account health campaigns for your portfolio of customers. 
• Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.
• Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
• Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
• Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.
• Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.
• Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.  
• Query Development: Create SQL-based queries to identify and address emerging technical issues.
• On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management. 

What We’re Looking For: 

Professional Experience & Performance

• 1 to 2 years of experience in Technical Support with a permanent employment status.
• Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.

Communication & Collaboration

• Full professional fluency in spoken and written English.
• Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
• Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
• A collaborative partner capable of working effectively in a professional, cross-functional environment.

Technical Expertise

• Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
• Systems & Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
• Deep familiarity with Motive’s product suite, specifically focusing on Compliance, Asset, and Safety.
• Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms. 
• API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
• Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.

Strategic Problem Solving

• Ability to identify technical trends and implement solutions that prevent field failures.
• Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
• Strong analytical skills with the ability to manage critical escalations in high-pressure environments.

Education & Availability

• Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
• Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.

About the Role:

As a Technical Program Analyst, you will report to the Manager of Technology Operations and will be responsible for overseeing the systems and tools powering our Global Solutions Engineering Organization, including Salesforce, Slack, Jira, Scoro and others. We’re looking for an experienced, dynamic, and growth-oriented individual to drive a state-of-the-art agent experience that is rooted in Salesforce and its supporting ecosystem. You're a good fit if you have an interest and aptitude in understanding the business needs deeply and designing thoughtfully for efficiency, the highest quality, and scalability. You think about the customer and user experience first as you think through solutions and help identify ways to drive improvements.

What You'll Do:

• Learn about the business needs and utilize your deep knowledge of technology to design processes and automation to create the most efficient tool configuration possible
• Participate in the evaluation and selection of technology tools used by Internal teams
• Support the members of the management team to accomplish technology goals
• Manage incoming tools/system access and configuration requests
• Triage day-to-day issues that arise for internal and external tools
• Partner with IT and engineering to implement and troubleshoot new processes and workflows

What We're Looking For:

• 5+ years of experience in a Technology operations role or as a Salesforce Business Analyst
• A deep and ever-improving understanding of Salesforce Sales Cloud and the surrounding ecosystem, including 3rd party products
• Strong project management and process improvement skills
• Effectively juggled multiple priorities in a fast-paced, dynamic environment and has a passion for learning new technologies and quickly becoming the resident expert
• Strong communication that partners effectively with different teams to drive results
• Proven experience implementing and improving systems powering Sales Engineering Teams
• Preferred one of the following certifications:
  • Salesforce Administrator
  • Salesforce Business Analyst
  • Sales Cloud Consultant