Manager, Sales Development

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

The Opportunity:

We are seeking a dynamic, results-driven leader with exceptional energy, passion, and initiative to oversee a team of Sales Development Managers for MongoDB, the world’s fastest-growing database.As the Manager of Sales Development, this role will emphasize developing top-tier talent, driving team performance, and advancing sales pipeline goals to support MongoDB’s continued momentum. Qualified candidates will be based in our Kuala Lumpur office and are open to a flexible, hybrid work schedule that includes regular in-office collaboration.

Day to Day

• Attract, hire, retain, and develop talent 
• Provide strong coaching and mentoring through a deep understanding of sales, our business model, and our sales methodology. 
• Be involved in prospect qualification and discovery calls/meetings 
• Provide weekly team performance summary as well as timely and accurate forecast to senior management based 
• Cross functional collaboration to establish scalable processes for incoming lead management and follow-up SLAs and conversions
• Develop and own KPI’s, supervise the activity of the team, track the results and drive team execution based on those metrics
• Work closely with Field Sales and Inside Sales management to drive increased performance and align pipeline production to our Sales team's needs

• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

What You Will Bring to the Table

• 2+ years experience prospecting as an individual contributor and closing
• 2+ years experience leading/managing with a track record in hiring, developing and promoting is a plus
• Complex enterprise software experience in a comparable company (technical and multi- level decision making)
• Experience in open source software sales is a distinct advantage
• Excellent verbal, written, listening, and presentation skills. You must be credible with direct reports, customers, recruitment candidates, and internally across the organization at all levels including senior management
• Top performer, Results oriented, with a track record of overachievement (President’s Club, Rep of the Year, etc.)
• Experience using and implementing a sales methodology (MEDDICC, SPIN, Challenger…)

Things We Love

• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

Why You Should Apply

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)
• Friendly and inclusive workplace culture - Learn more about what it’s like to work at MongoDB
• To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ well-being and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
• MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

"MongoDB is an equal opportunities employer."

At MongoDB, our Account Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. ADR reps are responsible for identifying and qualifying new opportunities for our sales organization.

We view our Account Development program as the best way to turbocharge a long and successful career in sales and view our Account Development Representatives (ADRs) as the next wave of Account Executives at MongoDB.

The Opportunity

Being an ADR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our ADRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here.

Our ADRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification. The team is a crucial resource for sales teams across MongoDB to get great talent from. This helps us scale our teams, as well as ensure that we have a culture of meritocracy.

We are looking to speak to candidates who are based in Malaysia for our hybrid working model.

Day to Day

• Identify high-potential businesses that would be a good fit to work with MongoDB across your region
• Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call
• Develop strong sales and product knowledge
• Interact with IT and business decision makers via telephone and email
• Update lead and prospect activity in Salesforce to ensure effective lead management
• Set qualified introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

What You Will Bring to the Table

• A self-starter with a track record of hitting and exceeding goals
• Outstanding communication skills
• Time management skills and ability to work either independently or through coaching
• Desire to work in a fast-paced and high growth environment
• Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly

Things We Love

• Strong and progressive academic background
• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

Why You Should Apply

• Great Earning Potential
• Welcoming and inclusive workplace Meet MongoDB’s Employee Affinity Groups!
• Continuous career development
• Sales training in MEDDIC and Command of the Message
• Benefits include:
• Sales Bootcamp
• Internal mentor and buddy program cross-departmentally

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426082

We are looking for an experienced and driven leader, with great energy, passion and initiative to manage a highly motivated Pre-Sales Solutions Architecture team.

MongoDB Pre-Sales Solution Architects partner with the rest of the go to market team to help our customers craft and build solutions to address their business needs. Our team is made up of top-tier software architects, entrepreneurs, and developers who take direct responsibility for customer success. As an integral component of the sales team, they help shoulder the responsibility of generating revenue, by strategically interfacing with the customer and becoming the trusted advisor. 

As a leader in Pre-Sales Solutions Architecture, you will cultivate a stellar team. You will partner closely with our sales counterparts to define, improve and execute our sales initiatives in the enterprise market.  You will be integral  to driving the business forward, by developing  both our pre-sales and sales practices and by bringing the voice of experience.

This role can be based remotely in the Kuala Lumpur region.

Candidate Profile

• 4+ years of pre-sales experience, with strong commercial skills
• 3+ years Management experience, ideally in pre-sales, distributed team management preferred
• Results oriented, with a track record of overachievement (Circle of Excellence, Leader of the Year, etc.)
• Driven – you possess a strong desire to be successful
• Focused – you are skilled in managing time and resources and have a sound approach to technically qualifying opportunities
• Intelligent – you possess an aptitude to learn quickly and establish credibility
• Excellent presentation and interpersonal skills
• Database industry background a plus
• Software development background a plus
• The ability to travel up to 30%
• A Bachelor’s degree or equivalent work experience

Position Expectations

• Recruit, retain, and develop top pre-sales talent across multiple countries
• Partner with our sales teams to help ensure success in accounts ranging from mid-to-large enterprises
• Work closely with the Professional Services team to achieve customer happiness and with Marketing to conduct seminars, trade shows and other marketing related events
• Foster strong and effective relationships with customers, resulting in growth opportunities
• Coach the team to exceed monthly, quarterly and annual bookings objectives

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.

This role will be based remotely in Kuala Lumpur, Malaysia.

As an ideal candidate, you will have

• 8 to 11  years of related industry experience, ideally 5-7 years of experience in a customer facing role
• Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership 
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• A Bachelor’s degree or equivalent work experience 
• Must have fluency in Mandarin language both verbal and written

You may also have

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273408586

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.

This role will be based remotely in Kuala Lumpur, Malaysia.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership 
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• A Bachelor’s degree or equivalent work experience 
• Must have fluency in Mandarin language both verbal and written

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

At MongoDB, our Business Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. Sales Development Representatives are responsible for identifying and qualifying new opportunities for our sales organization.

We view our Business Development program as the best way to turbocharge a long and successful career in sales and view our Sales Development Representatives (SDRs) as the next wave of Account Executives at MongoDB.

The Opportunity

Being a SDR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our SDRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here.

Our SDRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to execute on good discovery and qualification. 

This role is a hybrid working model in our Kuala Lumpur office long-term.

Day to Day

• Identify high-potential businesses that would be a good fit to work with MongoDB across your region
• Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call
• Develop strong sales and product knowledge
• Interact with IT and business decision makers via telephone and email
• Update lead and prospect activity in Salesforce to ensure effective lead management
• Set qualified introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

What You Will Bring to the Table

• A self-starter with a track record of hitting and exceeding goals
• Outstanding communication skills
• Time management skills and ability to work either independently or through coaching
• Desire to work in a fast-paced and high growth environment
• Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly

Things We Love

• Strong and progressive academic background
• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

Why You Should Apply

• Great Earning Potential
• Welcoming and inclusive workplace Meet MongoDB’s Employee Affinity Groups!
• Continuous career development
• Sales training in MEDDIC and Command of the Message
• Benefits include:
• Sales Bootcamp
• Internal mentor and buddy program cross-departmentally

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426203

Job Details

• 💼 Growth Operations - Customer Operations
• 📍 Kuala Lumpur - Malaysia
• 🕜 Full-Time Remote)

What you will do

You will join as a Customer Success Specialist for the growing APAC region. You will be responsible for managing your own portfolio of mid-market clients, ensuring their success from implementation to renewal. You will act as a trusted advisor, helping our hospitality clients maximize the value of our platform and achieve their full revenue potential.

Where you will have impact

• You will manage a portfolio of clients in the APAC region, building strong, lasting relationships.
• You will lead the implementation process for new clients, ensuring a smooth transition and rapid adoption of our products.
• You will identify and execute upsell opportunities to drive revenue growth within your portfolio.
• You will focus on client retention, monitoring account health and proactively mitigating churn risks.
• You will act as the voice of the customer internally, collaborating with product and sales teams to enhance our offering.
• You will provide exceptional service, managing client requests and becoming an expert in our products.
• You will contribute to team efficiency by actively seeking ways to automate processes and apply new technologies like AI.

About our team

Our Customer Growth team is led by one of the founders of Lighthouse. Our team has two primary objectives: retain clients' business and grow those opportunities. They accomplish these objectives by learning what their clients' goals are and helping their clients achieve them. You will be part of our dynamic and growing Customer Success team for APAC. Our team has a strong hospitality background and understands the importance of delivering exceptional customer experiences.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Demonstrable experience in the hospitality industry.
• Previous experience in a Customer Success, Account Management, or similar role in a SaaS environment.
• Ability to manage a client portfolio.
• Excellent communication, negotiation, and emotional intelligence skills.
• Resilience and a proactive mindset for problem-solving and overcoming obstacles.
• Residency in the APAC region to understand cultural market dynamics.
• Fluency in English, both spoken and written.
• A strong collaborative spirit and a desire to grow within a team.

Valued

• Proficiency in an Asian language, with a preference for Mandarin (Cantonese) or Japanese.
• Curiosity and interest in artificial intelligence and how it can improve efficiency and customer service.
• Previous experience working in a startup or fast-growing environment.

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

Role Summary

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Job Details

• 💼 Revenue
• 📍 Kuala Lumpur, Malaysia
• 🕜 Full-Time/Hybrid 

What you will do

As a Business Development Manager for Malaysia, you will be responsible for our international expansion by identifying and closing new business within the Malaysian market. Reporting to our Regional Sales Director, you will manage the full sales cycle, from initial prospecting and cold calling to contract negotiations. You will act as a consultant to our clients, creating proposals that meet their needs while supporting Lighthouse’s commercial goals. This role is for a proactive individual who enjoys building a territory and providing a feedback loop between the market and our Product Development team.

Where you will have impact

• Identify and secure new client opportunities through cold calling, email campaigns, and networking within industry groups across Malaysia.
• Manage the end to end sales process, with a strong focus on outbound prospecting, including reaching out to new prospects, conducting product demonstrations, and preparing tailored proposals.
• Create and execute a business development plan to meet sales targets and improve local processes.
• Act as a link between the Malaysian market and our internal Product teams by sharing client feedback.
• Find and close opportunities to upsell within our existing client base.
• Attend industry conferences and organize regional roadshows to build our presence in the APAC region.
• Help define the 'Lighthouse way' by using AI insights and automation within our CRM to improve forecast accuracy and daily efficiency.

About our team

You’ll be joining our Sales team within the wider Revenue department. We are a global team of over 150 sales professionals across 24 countries. You will be part of our APAC hiring department—a team of 36 people focused on growing our market share in both mature and emerging territories. We work closely with hotels and short-term rental providers to help them improve their revenue through our technology.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Proven years of experience in SaaS sales or business development, ideally within hospitality (tech).
•  A 'hunter' mentality with a strong track record of achieving and exceeding sales targets.
• Demonstrated drive, hunger, and proactivity; you are a self-starter who thrives in a fast-paced, challenging environment.
• Experienced managing the full sales cycle, lead generation, pipeline management, and delivering clear product presentations or webinars.
• Excellent relationship-building and negotiation skills with the ability to balance client value and commercial goals.
• Fluent in written and spoken English and Malay. Other Asian languages are plus.
• Interested in how automation and generative AI can improve your daily workflow, such as forecasting and deal execution.

We welcome

• Experience using Salesforce or similar CRM tools.
• A strong interest in the travel and hospitality industry.

Job Details

• 💼 Customer Care | Customer Operations
• 📍 Kuala Lumpur - Malaysia 
• 🕜 Full-Time Hybrid 

What you will do

As a Product Support Specialist, you will be a key member of our Customer Care team and the face of Lighthouse to our diverse customers. You will be entrusted with building strong relationships and ensuring our clients' success by guiding them through our platform. As an experience-maker for our customers, you will help hotels transform their business by becoming an expert on our products and their unique needs.

Where you will have impact

• Educate and empower our users to help them achieve the most out of the Lighthouse products.
• Respond to, investigate, and resolve cases logged by customers via chat or email in a timely and professional manner.
• Provide technical troubleshooting for client questions and escalate complex issues or bugs to the Engineering team.
• Help customers adopt and optimize their use of Lighthouse products efficiently.
• Prepare supporting materials and product user manuals to enhance the customer experience.
• Collaborate with internal teams, including Business Development, on customer-related questions to ensure a seamless experience.
• Develop a deep understanding of all Lighthouse products to assist our varied user profiles.

About our team

Join our global and collaborative Customer Care team, the dedicated faces of Lighthouse for our users. We are a passionate group of strategic-minded professionals who advise and guide a wide array of customers from around the world. Our team is entrusted with nurturing client relationships and ensuring product health. We are the first point of contact, focused on problem-solving and helping our clients achieve their goals by making Lighthouse the common thread that transforms their business.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Professional fluency in both English and Japanese (business-level or native) is a mandatory requirement.
  
• Proven success in a customer-facing environment with a strong customer-first mentality.
  
• Exceptional written and verbal communication skills.
  
• An independent and accountable worker who can manage their own queue and escalate issues appropriately.
  
• Strong time management skills with the ability to prioritize across multiple open tickets and meet SLAs.
  
• Resourceful and adaptable, with proactive problem-solving skills and comfort working in a fast-pivoting environment.
  
• AI-savvy, with experience or comfort using AI tools to improve efficiency and resolution speed.
  
• Tech-savvy and proficient with business tools such as Google Apps.
• Knowledge of the hospitality industry 

Job Details

• 💼 Customer Operations | Customer Success Team
• 📍 Malaysia 
• 🕜 Full-Time/Remote 

What you will do

As a Manager, Client Success, you will be the crucial link between our company's strategy and your team's daily execution. You will lead and empower a regional team of Client Success Specialists, coaching them to deliver outstanding results for our hotelier clients. Your focus will be on driving key success metrics, including client retention, churn prevention, and upsell performance. This role requires a blend of hands-on, empowering leadership and a sharp, data-driven approach to ensure your team and our clients succeed.

Where you will have impact

• Lead, coach, and develop a high-performing team of Client Success Specialists, empowering them to grow professionally and achieve their goals.
• Take full ownership of your team's key success metrics, including upsell pipelines, churn prevention, and client retention, using data to drive accountability and results.
• Manage your own book of business, overseeing the full client lifecycle for a portfolio of key accounts. From seamless onboarding and account setup to building long-term, impactful relationships that drive continuous success.
• Ensure a world-class client experience by overseeing high-quality onboarding, continuous enablement, and proactive engagement strategies across both your own accounts and your team's portfolio.
• Act as the primary escalation point for complex client issues, coordinating swiftly with Product and Tech teams to find effective resolutions.
• Partner closely with the Sales team to ensure seamless client handoffs and identify commercial growth opportunities within your portfolio.
• Proactively identify and implement process improvements that enhance efficiency and elevate the performance of the entire global Client Success organization.
• Champion the voice of the customer internally, ensuring client feedback is channeled effectively to shape our product roadmap and service delivery.

About our team

You'll be joining our diverse, globally distributed Client Success team, a group of strategic advisors united by a passion for the tech and travel industries. Our team operates in regional pods, and you will be the anchor for your team, bridging company strategy with on-the-ground client excellence. We are driven by one shared goal: empowering hoteliers to succeed. This is a highly collaborative role where you will work closely not only with your direct reports but also with key partners in Sales, Product, and Tech to ensure a seamless and valuable client journey.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Deep knowledge of the hospitality industry and familiarity with hospitality SaaS solutions.
• Proven leadership experience with a track record of managing or leading a team.
• Proven experience in a Client Success or Account Management role within a SaaS or tech company. 
• A data-driven and commercially-aware mindset, comfortable tracking and acting on metrics like upsells, churn, and retention.
• Exceptional resilience and composure when handling client escalations.
• Excellent written and spoken communication skills in English.
• Legal right to work Malaysia.
• An interest in leveraging AI and productivity tools to improve team workflows.

We welcome

• Experience leading a remote or distributed team.
• Fluency in additional languages relevant to your region.
• Exposure to upsell or commercial targets within a Client Success of Account Management role.

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

Role Summary

The Data Migration Developer will be responsible for planning, developing, and executing data migration activities from legacy systems to new target platforms. The role ensures data accuracy, completeness, and integrity throughout the migration lifecycle within a regulated enterprise environment.

Key Responsibilities

• Design and develop data migration scripts, programs, and workflows
• Extract, transform, and load (ETL) data from legacy systems to target platforms
• Perform data profiling, cleansing, validation, and reconciliation
• Collaborate with business users and data owners to understand data definitions and rules
• Identify data quality issues and propose remediation solutions
• Support migration testing cycles (dry runs, UAT, production migration)
• Document migration logic, mappings, and reconciliation reports
• Ensure compliance with data governance, security, and audit requirements

Required Skills & Experience

• Strong experience in data migration and ETL development in financial service/banking industry
• Excellent SQL skills and experience handling large datasets
• Experience with relational databases and/or data warehouses
• Proficiency in scripting or programming languages (Python, Java, etc.)
• Understanding of data validation, reconciliation, and audit controls
• Experience working with legacy systems and complex data models
• Strong analytical and problem‑solving skills

Nice to Have

• Experience with cloud data platforms or modern data lakes
• Financial services or insurance data migration experience
• Familiarity with data governance and regulatory compliance principles

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

Role Summary

The Integration Developer will be responsible for designing, developing, and maintaining system integrations across multiple enterprise platforms. The role focuses on enabling seamless data and process flows between internal systems and external partners while ensuring security, reliability, and scalability.

Key Responsibilities

• Design and develop system‑to‑system integrations using APIs, middleware, and messaging platforms
• Build and maintain REST/SOAP services and integration workflows
• Implement data transformation, validation, and orchestration logic
• Collaborate with application, data, and infrastructure teams
• Ensure integrations comply with security, regulatory, and data governance standards
• Monitor and troubleshoot integration issues and performance bottlenecks
• Support deployment and environment configurations across development and production
• Produce technical documentation and integration specifications

Required Skills & Experience

• Strong experience in Java or similar enterprise integration technologies
• Hands‑on experience with API design and development (REST, SOAP)
• Experience with integration platforms or middleware (e.g., ESB, API Gateway)
• Familiarity with messaging systems (Kafka, MQ, JMS)
• Experience with XML, JSON, XSD, data mapping and transformations
• Understanding of enterprise security standards (authentication, encryption)
• Experience working in Agile delivery environments
• Experience with projects in banking or financial service industry.

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

Role Summary

The Frontend Developer will be responsible for designing and developing responsive, secure, and high‑performance user interfaces for enterprise applications. The role requires close collaboration with backend, integration, and UX teams to deliver scalable solutions aligned with Prudential’s digital standards and security requirements.

Key Responsibilities

• Develop and maintain frontend applications using React.js, Java‑based backend integration, and modern UI frameworks
• Translate UX/UI designs and business requirements into high‑quality, reusable code
• Integrate frontend applications with backend services and APIs
• Ensure cross‑browser compatibility, responsiveness, and accessibility compliance
• Optimize application performance, scalability, and security
• Participate in code reviews, testing, and CI/CD pipelines
• Collaborate with product owners, architects, and QA teams
• Adhere to enterprise development standards, security, and regulatory requirements

Required Skills & Experience

• Strong experience in React.js, JavaScript (ES6+), HTML5, CSS3
• Working knowledge of Java backend integration (RESTful APIs)
• Experience with state management libraries (Redux, Context API)
• Experience in responsive design and UI performance optimization
• Familiarity with enterprise authentication mechanisms (OAuth, SSO)
• Experience with Git, CI/CD pipelines, and Agile/Scrum delivery
• Strong debugging, problem‑solving, and communication skills
• Experience in banking/financial service industry 

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Digital Product Owner

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

Role Overview

This role holder is accountable for the end to end product management of Payments & Transfers capabilities and features. The Payments & Transfers team designs, builds and manages global browser, mobile and staff channels capabilities enabling our customers to manage their payments domestically and internationally, all over the world.

The role covers a wide range of product capabilities across our Client's Wealth & Personal Banking business including domestic and international account to account transfers, domestic and international payments to others, payee and biller management. You will be part of and key to orchestrating the activities of cross functional teams (composed of analysts, designers, UX writers, scrum teams) across different locations operating in a lean agile product development environment. Working with in market teams and global teams, you will define and create product capabilities that delight customers and satisfy a complex compliance and regulatory agenda.

We’re looking for a high calibre, enthusiastic & customer focused product owner, who has experience delivering great products and experiences across multiple channels, for retail products. 

Key Responsibilities

• Be passionate about customers, both internal and external. You’ll enjoy connecting with them, to understand their needs and working with them to design the best customer experiences.
• You’ll lead on market and customer discovery efforts, to understand customer needs to drive the long term vision for your product, using a range of research points to understand needs and opportunities.
• You’ll ensure the global product journey is aligned with the commercial needs of the market, and adequate flexibility-control is left with site for BAU campaign operations, while also ensuring scalability of the product for a multi-market delivery
• Act as product owner for one or more product features, designing and driving delivery for customer experiences that are intuitive and scalable across the globe. Leading for your product, and across the wider product owner team(s), quarterly reviews of the vision, strategy and roadmap.
• You will deliver against a product roadmap and vision to meet and exceed customer and business outcomes. You will collaborate with the cross functional team and with your stakeholders to successfully deliver on the portfolio/product vision, understanding the importance of a minimum viable product, whilst not losing sight of opportunities for journey and delivery optimisation as the product scales.
• You’ll take an ‘Idea’ through discovery, design & development to ‘Done’ through collaboration with Payment & Transfers Product & Proposition product owners & the across the wider team to shape the end-to-end customer experience
• Use product management best practice to enable your product area to meet its OKRs (objectives and key results).
• Have a focus on customer personalisation and engagement; identifying and owning initiatives to personalise the experience for your products, to drive deeper engagement and commercialisation.
• Build strong partnerships with Markets, Transformation and Technology teams to deliver at pace and create an environment where teams thrive, working closely with cross-functional teams to ensure that all the right resources are aligned to ensure success, and everyone understands the priorities and end state vision of your product.
• Be a key member within the multi-disciplined Payments & Transfers team (Product Managers, Analysts, Design & UX Writers); exhibiting product management best practices and going the extra mile to delight our customers with amazing journeys.

SKILLS AND EXPERIENCE

• Experience of optimising on customer satisfaction, journey quality and consistency and revenue growth, across multiple channels with a focus on digital channels
• Experience leading on new product development and commercialisation, ideally with experience across digital and non-digital channels
• Proven experience in product management, working with cross functional teams in an agile development process. 
• Preferred experience in Payments or related products within a banking or Fintech environment
• Proven experience working with Confluence/Jira/Rally or similar product management tooling
• Passionate about customer experience and engagement
• Advocate of Design Thinking to take an idea to ‘done’
• Strong strategy, analytical and problem solving skills
• Experience translating business strategy and analysis into consumer facing digital products
• Team leadership & people management skills
• Strong thought leadership and influencing skills

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

A work culture focused on innovation and building lasting value for our clients and employees

Ongoing learning opportunities to help you acquire new skills or deepen existing expertise

A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients

A diverse, inclusive, meritocratic culture

Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

Key Responsibilities:

• Lead PMO with strong financial and project governance across Transaction Banking.
• Govern multiple QPR initiatives dealing with Bank’s top 5 programmes.
• Lead Portfolio PMO profiles with generic skills to supplement their current portfolio that already has Tech centric talent (PM, PMO).

Experience & Skills:

• Strong PM, PMO and people management experience in consulting/banking environment and accountability for complex projects especially in Insurance Industry/Project
• Ideal candidate to have exp in handling Regulatory, ISO programmes with robust project mgmt skills in X-QPR environment.
• Solid experience in project governance, quality assurance, RAID (Risks, Assumptions, Issues, Dependency) management, change control, communications, programme planning, reporting, and budgeting.
• Ability to analyse data and manage carding or re-carding initiatives
• Strong experience reporting to and dealing with senior internal stakeholders

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

A work culture focused on innovation and building lasting value for our clients and employees

Ongoing learning opportunities to help you acquire new skills or deepen existing expertise

A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients

A diverse, inclusive, meritocratic culture

Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

THE ROLE

As a Data Management Consultant, you’ll join Capco’s Data Strategy & Advisory team, part of our global Data Practice of 800+ data professionals. You’ll work with leading financial services clients to design, implement and embed modern data management capabilities that support scalable, sustainable and data-driven transformation.

This role blends strategic advisory with hands-on delivery, supporting clients as they move toward intelligent, automated and adaptive data management models.

What You’ll Do

• Design and implement modern data management frameworks, incorporating automation and AI where appropriate
• Define and embed data governance, ownership, and operating models aligned to business and regulatory objectives
• Deliver core data management capabilities, including data quality, metadata and lineage solutions
• Support the rollout and adoption of data management frameworks, working with stakeholders across business and technology
• Contribute to Capco thought leadership, exploring how agentic and automated data management is shaping financial services

What We’re Looking For

• Strong experience in data management, data quality or data strategy, ideally within financial services
• Practical knowledge of data governance frameworks such as DAMA, DCAM or CDMC
• Experience designing or operationalising data management capabilities, including DQ, lineage and metadata management
• Familiarity with data management tooling such as Collibra, Solidatus, Ataccama, or Informatica
• Clear communication skills, with the ability to translate complex concepts for a range of stakeholders

Bonus Points For

• Exposure to AI-enabled or automated data management solutions
• Understanding of regulatory drivers such as GDPR, BCBS 239, EU AI Governance Act or ESG reporting
• Experience supporting vendor selection, roadmaps or business cases for data initiatives
• Consulting experience in dynamic, cross-functional environments
• Experience supporting small teams or workstreams

 WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

The Role Join Capco’s rapidly growing Data & Analytics team as an AI Governance Consultant. You’ll drive the development and implementation of responsible, ethical AI governance frameworks across some of the world’s leading financial institutions. This is your opportunity to influence how cutting-edge AI technologies are designed, adopted, and governed—bringing value, trust, and accountability to the forefront of digital innovation.

What You’ll Do

• Design and implement AI governance frameworks including ethical policies, risk mitigation protocols, and compliance standards
• Advise clients on regulatory and legal frameworks including GDPR, CCPA, and the EU AI Act
• Define strategic AI governance roadmaps and business cases to enable scalable, responsible AI adoption
• Facilitate stakeholder workshops and interviews to identify governance gaps, risks, and improvement opportunities
• Review and enhance existing governance models to improve transparency, accountability, and compliance

What We’re Looking For

• At least 5 years’ experience in AI governance, data science, or a related field such as data strategy or digital transformation
• Strong understanding of AI lifecycle, data ethics, algorithmic bias, and regulatory frameworks
• Excellent ability to translate technical and regulatory insights into business-relevant guidance
• Proven experience engaging cross-functional teams across legal, compliance, tech, and business functions
• Ability to assess AI readiness and craft clear, actionable governance strategies

Bonus Points For

• Prior consulting experience in a top-tier firm or internal transformation role within Financial Services
• Familiarity with AI tools or platforms such as Azure AI, AWS SageMaker, or TensorFlow
• Hands-on experience implementing AI use cases in regulated environments
• Knowledge of frameworks like NIST AI RMF, ISO 38507, or DAMA DMBOK
• Relevant certifications in Responsible AI, AI Ethics, Risk Management, or Data Governance

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

A work culture focused on innovation and building lasting value for our clients and employees

Ongoing learning opportunities to help you acquire new skills or deepen existing expertise

A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients

A diverse, inclusive, meritocratic culture

Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

The Role Capco is seeking a Data Architect to lead and deliver complex data architecture initiatives across our financial services clients. In this senior consulting role, you’ll guide clients through their data transformation journeys—defining strategy, designing architecture, and building scalable, cloud-based platforms. You’ll also contribute to shaping Capco’s modern data architecture offerings.

Responsibilities

• Lead agile consulting projects focused on modern data architecture, cloud transformation, and data management
• Define and implement scalable enterprise data strategies across programmes and business units
• Design and deliver data platforms using hybrid or cloud-native technologies on AWS, Azure, or GCP
• Drive integration of data governance, cataloguing, privacy, and metadata capabilities in line with enterprise standards
• Participate in data architecture and data governance forums
• Act as a data subject matter expert to clients, presenting technical concepts in a business context

What We’re Looking For

• Proven experience in data architecture, cloud data engineering, and enterprise platform design
• Deep knowledge of modelling practices including contextual, logical, and physical data modelling
• Hands-on experience with cloud-based data ecosystems (AWS, Azure, GCP) and modern data stacks
• Understanding of cloud data migration, data governance and data management principles, and security frameworks
• Strong communication skills to engage stakeholders across technical and non-technical teams

Bonus Points For

• Data or cloud architecture certifications (e.g., AWS, Azure, GCP, Databricks)
• Experience in data lake design and large-scale data migrations
• Familiarity with graph computing and semantic data modelling
• Background in Financial Services with stakeholder management in complex environments
• Ability to lead teams and contribute to the development of Capco’s data architecture propositions

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

A work culture focused on innovation and building lasting value for our clients and employees

Ongoing learning opportunities to help you acquire new skills or deepen existing expertise

A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients

A diverse, inclusive, meritocratic culture

Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

As an Enterprise Data Modeler, you'll work with clients on designing and developing their enterprise data models. You'll collaborate with both subject matter experts and senior stakeholders across the organisation, breaking down complex challenges and developing innovative data modelling solutions.

Responsibilities

• Lead the design and development of conceptual, logical, and application data models in line with the organization’s enterprise data strategy.
• Collaborate with business teams to enhance understanding, interpretation, design, and implementation.
• Continuously improve the data modelling estate, ensuring adherence to risk management, control measures, security protocols, and regulatory compliance standards.
• Seek opportunities to simplify, automate, rationalize, and improve the efficiency of domain and enterprise modelling solutions.
• Participate in data modelling and data architecture governance forums.
• Serve as a subject matter expert in data modelling.

Requirements

• Demonstrated expertise in designing data models (conceptual, logical, and application/messaging) with appropriate phasing, transitions, and migrations.
• Strong understanding of managing data as a product across various enterprise domains and technology landscapes.
• Solid knowledge of business, data, application, and technology architectural domains.
• Excellent communication skills with the ability to influence and present data models and concepts to both technical and business stakeholders.
• Proven ability to work effectively in a matrixed environment, collaborating with data modellers from other domains to create shared and reusable data assets.
• Proficiency with data modelling tools such as Visual Paradigm, ERwin, PowerDesigner, ER Studio, etc.

Bonus Points For

• Proven experience in a large, global banking setting is highly valued.
• Familiarity with data standards, governance, strategy, and lineage is a plus.
• Exposure to cloud platforms (GCP, AWS, Azure) and big data solutions is advantageous.
• Knowledge of issue and data quality management, prioritization, business case development, remediation planning, and solution delivery.
• Experience with data governance initiatives like lineage, masking, retention policies, and data quality.
• Strong analytical and problem-solving skills, with the ability to work independently and take ownership of key deliverables.
• Open-minded approach to problem-solving, ensuring pragmatic and effective designs.
• Familiarity with ETL architectures and tools, including data virtualization and API integration, is desirable.

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

A work culture focused on innovation and building lasting value for our clients and employees

Ongoing learning opportunities to help you acquire new skills or deepen existing expertise

A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients

A diverse, inclusive, meritocratic culture

Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

Role Overview

The Senior PMO/PMO Lead will play a critical role in supporting programme delivery excellence across the Wealth, Retail & Business Banking (WRB) portfolio. This role is responsible for overseeing multiple programmes, ensuring adherence to governance standards, driving delivery consistency, and supporting programme managers with high-quality execution. The ideal candidate possesses strong strategic thinking, analytical ability, and the agility to operate in a fast-paced, dynamic environment.

Key Responsibilities

1. Programme Governance & Delivery Oversight

• Oversee multiple programme deliveries and ensure alignment with Change Delivery Standards (CDS), governance policies, and assurance frameworks.
• Monitor programme performance, delivery health, and adherence to key milestones, identifying areas for improvement or intervention as needed.
• Conduct quality reviews of programme artefacts including business cases, project plans, RAID logs, governance papers, and closure reports.
• Support phase-gate reviews, programme audits, and governance checkpoint processes.

1. PMO Operations & Reporting

• Maintain programme dashboards, scorecards, and performance metrics to measure delivery effectiveness across programmes.
• Consolidate reporting for Steering Committees and senior leadership, including progress updates, KPIs, financials, risks, and dependencies.
• Ensure accuracy and completeness of programme data in relevant tools such as Clarity, Azure DevOps, and other governance platforms.
• Drive standardisation and continuous improvement of PMO processes, frameworks, templates, and best practices.

1. Strategic Planning & Decision Support

• Partner with Programme Managers and senior stakeholders to support prioritisation, resource planning, financial forecasting, and investment management.
• Provide insights and strategic recommendations based on programme performance, risk patterns, and delivery trends.
• Support annual investment budget cycles and ensure alignment with strategic objectives.

1. Stakeholder Engagement & Collaboration

• Engage and collaborate with cross-functional stakeholders across Group, Region, and Country teams to ensure smooth programme execution.
• Support leadership forums, governance committees, and delivery excellence initiatives with high-quality materials and structured insights.
• Facilitate communication and alignment between Programme Managers, Change Delivery teams, and business stakeholders.

1. Capability Building & Delivery Excellence

• Coach project and programme managers on governance standards, delivery quality, and best practices in project management.
• Support training initiatives, knowledge-sharing forums, and capability uplift activities across Change Delivery CoE.
• Promote a culture of continuous improvement and operational discipline.

1. Process Improvement & Risk Management

• Monitor the effectiveness of delivery processes and controls, identifying gaps and driving process enhancements where needed.
• Review Change Request Approvals (CRAs), go-live readiness parameters, and key control checkpoints to ensure risk is effectively managed.
• Escalate and track issues, risks, and dependencies with urgency and clarity.

1. Conduct, Ethics & Compliance

• Uphold the highest standards of conduct and ethics, ensuring full adherence to applicable laws, regulations, and the Group Code of Conduct.
• Champion responsible delivery, transparency, and integrity across WRB programmes.

Required Skills & Experience

• 8+ years of experience in programme/project management or PMO roles within banking, financial services, or complex global organisations.
• Demonstrated experience in managing multiple programme deliveries concurrently.
• Strong ability to apply and embed project management frameworks while measuring delivery effectiveness.
• Excellent strategic thinking, analytical reasoning, and structured problem-solving skills.
• Proven ability to work in fast-moving, dynamic environments with shifting priorities.
• Strong stakeholder engagement and communication skills, especially in partnering with Programme Managers and senior leaders.
• Proficiency in PM tools such as Clarity, Azure DevOps, JIRA, or similar.

Nice-to-Have

• Consulting background (management consulting, delivery excellence, transformation, or PMO advisory experience).
• Experience in Agile delivery environments.
• Professional certifications (PMP, PRINCE2, Agile, SAFe, or equivalent).