Who We Are:
Dynamite Games is at the forefront of creating unparalleled gaming experiences for digital natives and the next generation of gamers. Our commitment to innovation and quality drives us to develop games that are not only visually stunning but also deeply engaging. Leveraging cutting-edge technology, we strive to deliver experiences that resonate with modern gamers, offering unique narratives and immersive gameplay.

What We Need:
We are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producer, game developers, artists and designer to create and operationalize HTML5 games. We have a vibrant and fun work environment, there are plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small to midsize game projects, if you think that you have what it takes to develop a successful product line of mobile games, we encourage you to apply now and find out more about what we have to offer.

Key Responsibilities
● Assist to answer customer support requests via our Jira ticketing system
● Follow a planned schedule to monitor and manage live games configuration
● Assist with product smoke testing and pre-production Testing tasks
● Taking ownership of customer issues reported and seeing problems through to resolution
● Provide prompt and accurate feedback to customers
● Assist the QA (Quality Assurance) Team to verify and report bug
● Liaise with the Development Team to ensure game releases run smoothly
● Conduct risk assessment for games in development
● Plan and design fraud tools for high-risk games
● Processes and workflows enhancement as assigned, including documentation
● Rotate 8-hour night shifts or other shifts, as and when required
● Occasional on-call escalation duties may be required

Who We Think Will Be A Great Fit:
● A Diploma or Degree in Software/Computer Science/Computing/Computer Engineering/IT discipline or equivalent.
● You have worked at least 1-3 years in an operations or technology support role
● Willingness to learn and stay informed about evolving industry trends and game standards
● You are an avid gamer and passionate about learning more about the industry
● Driven and self-motivated, proactive and work well within a team
● Excellent problem-solving and communication skills
(The candidate should be comfortable working on night and other rotating shifts, as and when required)

Role: Integrated Project Manager 

Location: Kuala Lumpur, Malaysia 

About the role: 

Join our dynamic team as an Integrated Project Manager (Account Manager), where you'll have the opportunity to drive creative adaptation media production for a leading fashion brand in Kuala Lumpur - Malaysia. Working from one of our regional satellite studios, you’ll be instrumental in delivering projects for numerous markets in region. Reporting to the Regional Producer, you'll collaborate closely with regional teams, fostering strong relationships with key stakeholders driving impactful content production. 

The Integrated Project Manager (Account Manager) understands the complexities of global brand campaign production cycles and has a comprehensive knowledge of universal print and moving image terminology. You will possess experience across POS, OOH, Social Media, Online Video, TV and Cinema production, specifications and best practice. As a pivotal member of our team, you will assess upcoming campaign volumes and scope, reviewing SLA timings plans created by the Regional Producer, adapting where necessary to meet the nuanced lead times of the markets in your region to meet key milestones. 

You will review global and local pipeline activations across print and moving image channels and assessing resource requirements ahead of time, ensuring campaigns are briefed to the creative team in a timely and accurate manner, identifying production overlaps and relaying regular status updates the Regional Producer. 

As Integrated Project Manager (Account Manager), you will motivate your direct team to excel in their roles and ensure effective communication across regional teams, aligning on overarching objectives. The Integrated Project manager oversees the end-to-end production, actively tracking key milestones such as translation requests, in market price validation, client approvals and delivery, ensuring creative teams are working efficiently, managing status, risks and challenges of all the campaign deliverables and resource, escalating production issues to the Regional Producer. A vital responsibility will be quality control, a keen eye and comprehensive understanding of brand guidelines is essential to delivery precision. The integrated Project Manager will be responsible for final delivery of campaign assets, performing a full pre-delivery audit of all files ensuring all relevant stakeholders receive proof of delivery. 

This role is right for you if you’re someone who thrives on shared successes, especially as part of a team that’s making waves with innovative processes & high-volume delivery.  Your organisational and communication skills set you apart from the crowd. You are methodical and take pride in being able to apply agile methodologies to the task at hand, adapting accordingly based on your ability to foresee risk. 

You’ll be the kind of person who is driven by producing large volume multi-media campaigns, and understands how to plan, track and execute multiple projects simultaneously. 

You’ll have experience across print and moving image with a comprehensive knowledge of common specs, ratios, resource needs and final deliverable output formats. 

You’ll already be an Integrated Project Manager looking for bigger challenges on a larger account where you can hone your existing skills and cultivate new ones. 

What you will be doing: 

• Creating bespoke timelines based on channel and market specific lead times. 
• Briefing creative studio on campaign specifics, timings, and scope. 
• Holding daily stand-ups with creative team for live status tracking. 
• Communicating translation, creative adaptation, approvals, and approval deadlines to relevant stakeholders. 
• Proactively assessing resource needs upstream to identify potential shortfall. 
• Conducting real time risk assessment, providing a campaign feedback loop to the Regional Producer, ensuring they are properly informed on status. 
• Build and nurture strong relationships with key stakeholders such a Media Agencies. 
• Support the Regional Producer on project planning, status, risks, and challenges. 
• Triage any production issues from creative team, escalating to the Regional Producer and Channel Leads. 
• Oversee digital and print campaigns covering owned and bought media, managing multiple campaigns, languages, and channels. 
• Drive precise campaign execution, monitoring progress, controlling deadlines, engaging relevant stakeholders and ensuring successful delivery. 
• Support the Producer on daily stand-up calls with offshore teams, ensuring production is on track and providing an escalation point to the studio manager/PMs. 
• Review global campaigns, familiarise yourself with forecast data, to drive foresight of production. 
• Assess resource needs for out-of-scope projects supporting Regional Producer in producing resource and cost estimates. 
• Ensure brand guardianship of local briefs and global guideline changes, while rolling out local campaigns in the sales market and re-iterating local SLAs. 
• Perform robust QC on all deliverables ensuring all are produced on brand, taking ownership of any piece of creative submitted to the client for review. 
• Final delivery of campaign deliverables to media vendors and notifying all relevant stakeholders. 
• Champion automation and future-facing ways of working. 

What you need to be great in this role: 

• 4+ years of relevant experience in digital, print and motion, covering owned and bought media. 
• Experience working with multiple campaigns, languages, and channels. 
• Demonstrated production experience on global brands with line management experience 
• Strong account & project management skills, with experience managing onsite and offshore teams. 
• Excellent communication and relationship-building abilities. 
• Proven ability to drive successful campaign production lifecycles, with an ability to assess risk in real time adapt using agile methodology. 
• Proficient forecasting, resource management and project burn rate. 
• Keen eye for detail and commitment to innovation and new business growth. 
• Passion for and inquisitive about AI and new technologies. 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical. 

Req ID: 16958

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