We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.

This role will be based remotely in Kuala Lumpur, Malaysia.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership 
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• A Bachelor’s degree or equivalent work experience 
• Must have fluency in Mandarin language both verbal and written

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.

This role will be based remotely in Kuala Lumpur, Malaysia.

As an ideal candidate, you will have

• 8 to 11  years of related industry experience, ideally 5-7 years of experience in a customer facing role
• Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership 
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• A Bachelor’s degree or equivalent work experience 
• Must have fluency in Mandarin language both verbal and written

You may also have

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273408586

Job Details

• 💼 Growth Operations - Customer Operations
• 📍 Kuala Lumpur - Malaysia
• 🕜 Full-Time Remote)

What you will do

You will join as a Customer Success Specialist for the growing APAC region. You will be responsible for managing your own portfolio of mid-market clients, ensuring their success from implementation to renewal. You will act as a trusted advisor, helping our hospitality clients maximize the value of our platform and achieve their full revenue potential.

Where you will have impact

• You will manage a portfolio of clients in the APAC region, building strong, lasting relationships.
• You will lead the implementation process for new clients, ensuring a smooth transition and rapid adoption of our products.
• You will identify and execute upsell opportunities to drive revenue growth within your portfolio.
• You will focus on client retention, monitoring account health and proactively mitigating churn risks.
• You will act as the voice of the customer internally, collaborating with product and sales teams to enhance our offering.
• You will provide exceptional service, managing client requests and becoming an expert in our products.
• You will contribute to team efficiency by actively seeking ways to automate processes and apply new technologies like AI.

About our team

Our Customer Growth team is led by one of the founders of Lighthouse. Our team has two primary objectives: retain clients' business and grow those opportunities. They accomplish these objectives by learning what their clients' goals are and helping their clients achieve them. You will be part of our dynamic and growing Customer Success team for APAC. Our team has a strong hospitality background and understands the importance of delivering exceptional customer experiences.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Demonstrable experience in the hospitality industry.
• Previous experience in a Customer Success, Account Management, or similar role in a SaaS environment.
• Ability to manage a client portfolio.
• Excellent communication, negotiation, and emotional intelligence skills.
• Resilience and a proactive mindset for problem-solving and overcoming obstacles.
• Residency in the APAC region to understand cultural market dynamics.
• Fluency in English, both spoken and written.
• A strong collaborative spirit and a desire to grow within a team.

Valued

• Proficiency in an Asian language, with a preference for Mandarin (Cantonese) or Japanese.
• Curiosity and interest in artificial intelligence and how it can improve efficiency and customer service.
• Previous experience working in a startup or fast-growing environment.

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

Role Summary

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

The opportunity:

The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be char

Scope of Duties:

• To execute end-to-end shipments handling (FCL, LCL, Export, Import), including booking, documentation, and milestone updates, ensuring key performance indicators are met.
• To create/manage the shipment details and maintain high data quality, ensuring that all systems are kept up to date promptly.
• To coordinate and communicate directly with all involved stakeholders to ensure shipments are on time based on the customer promise.
• To monitor, troubleshoot and escalate exceptions or discrepancies as required to ensure smooth operations at origin and destination
• To address root causes proactively and notify relevant person to prevent the recurrence of service gaps.
• To analyze operational data and provide reports to management with actionable insights.

What you will need:

• BA/BS degree in Supply Chain Management, Logistics, or related field.
• Minimum 2-5 years of experience in professional logistics, freight forwarding, ocean operations (Seafreight knowledge is a plus)
• Language requirements: Bahasa Malay + English + Mandarin
• Experience or Exposure to handle special cargo (reefer, DG, oversized) will be an advantage
• High attention to detail and accuracy in documentation, billing, and data entry
• Effective communication and interpersonal abilities
• A proactive, organized team player who thrives in a fast-paced, collaborative environment.

The Opportunity

Monks is a new breed of media consultancy that partners with global brands and agencies seeking transformative marketing results in a time of significant disruption and opportunity. Recognized as a global leader in advanced marketing and advertising technologies, MightyHive provides consulting and services in the areas of media operations and training, data strategy, and analytics. 

The Role

We’re seeking an Accountant to join the Corporate team. This busy, hands-on role will be a key part of the regional Finance team and offers a range of responsibilities including managing the day-to-day financial operations, month end accounting and compliance. This is a full-time position and you’ll enjoy being part of a collaborative, supportive and results driven team that thrives in a dynamic and fast paced environment.  

Responsibilities include(but not limited to):

Accounting and Reporting 

• Maintain the General Ledger Accounts
• Manage Fixed Asset/Prepayment/Expense Accrual schedules
• Manage Balance Sheet reconciliations
• Reconcile COGS accrual and bills on a monthly basis
• Manage month end closing and statutory financial reporting accurately to meet reporting deadlines
• Review and analysis of the Balance Sheet and Profit and Loss accounts
• Preparation and lodgement of payroll tax and BAS/IAS/GST/VAT
• Assist with consolidating quarter/half year/year end accounts and prepare papers for the S4 group
• Assist with financial analysis

Tax and Audit

• Liaise with the external tax advisory for any withholding tax (GST/CIT) implications in the existing and new markets
• Assist with statutory tax lodgement
• Assist with the Global and local statutory audit

Governance 

• Maintain and improve process and internal controls, following up the mitigating action of internal control weaknesses 
• Work with the external bookkeepers/vendors

Other 

• Assist with ad hoc tasks and any other activities directed by Management

What you bring to it

• Bachelors in Finance/Accounting or related fields 
• 3+ years accounting experience, 1+ years post qualification experience with a similar role
• APAC experience preferred
• CPA preferred
• Ability to work under pressure to meet deadlines
• Year-end reporting and audit experience
• Month-end experience involving complex accounting treatments
• Proven experience in consolidation to International Group Company financial reporting
• Experience in AdTech or technology startups preferred
• Excellent verbal and written communication skills
• Excel in analytical and problem solving skills
• Strong work ethic and ability to adapt to rapidly-changing environments
• Ability to multi-task with attention to details and minimal supervision
• Available immediately (preferred)

#LI-LL1

As a Senior Solutions Engineer (Channel), you will expand SentinelOne’s technical sales presence across ASEAN, Hong Kong, and Taiwan by leading technical enablement, knowledge transfer, and evangelism within the partner community. You will support the full partner sales cycle—including demos, PoCs, and competitive intelligence—while training partners to effectively sell and launch SentinelOne-based solutions. By collaborating with partners, field sales, and internal SE teams, you will align with partner business models to identify and capture high-value opportunities through our cybersecurity platform.

What will you do? 

• Primary responsibilities can be broken into three main facets within the partner community.
• Relationship management
• Technical enablement
• Tech Marketing/sales activities
• Visit local/regional partner offices with regular cadence
• Attend and coordinate offsite social events with partners
• Attend internal sales and sales engineering calls
• Facilitate meetings with SentinelOne field sales and sales engineers and partner resources
• Support sales cycle of SentinelOne products to new partner prospects through demos, POCs, etc.
• Introduce partner sales and technologists to technology
• Deliver roadmap and product updates
• Train for demos and proof-of-concepts (POC)
• Provide regular market updates including competitive intelligence
• Set up regular best practices and how to sessions
• Enable partners to develop, launch and support S1 based Solutions

What Skills and Knowledge Will You Bring?

• Minimum 4 years pre-sales working expertise on one of the following technical topics: Cloud computing (private, public, hybrid) , Endpoint Protection / EDR, OT-IoT, Cloud SIEM solutions, Security Operations, IR, Mobile Security.
• Strong client facing skills (incl. C-level) and a successful track record of engagement management
• Having excellent technical Presentation Skills
• Fluency in English is a requirement for this role and a Second language in Thai, Chinese, and/or Bahasa is an advantage.

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

The Executive, Customer Service will be responsible for:

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience. 
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

In this role, we are looking for someone with:

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Good to have:

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as ticketing tool

#MoneyHeroGroup #LI-RR1 #LI-Remote

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

The Procurement team plays a critical role in sourcing and managing digital rewards across key Asia markets.  We ensure a strong, competitive catalog of incentives by partnering with leading brands, platforms and retailers, enabling the business to deliver compelling rewards to customers at optimal cost and value.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are seeking a Senior Associate, Procurement to lead sourcing, negotiation, and supplier management for digital rewards across Singapore, Hong Kong, Taiwan and the Philippines. This role is focused on building a high-quality, market-relevant rewards portfolio by securing competitive commercial terms with global brands, digital platforms and regional partners.  The ideal candidate brings strong regional procurement experience across digital rewards ecosystems, including e-vouchers, gift cards, loyalty currencies (i.e. miles) and digital assets (i.e. stablecoins).

The Senior Associate, Procurement will be responsible for:

Strategic Sourcing (Digital Rewards)

• Develop and execute procurement strategies for digital rewards, ensuring competitive pricing and strong market relevance.

Supplier Negotiation & Management

• Lead commercial negotiations with global brands, digital platforms, and regional partners to secure best-in-class pricing, margins, and exclusive offers.  Build and maintain long-term supplier relationships.

Market & Category Expansion

• Identify and onboard new digital reward partners to expand and localize the rewards catalog across target markets, ensuring alignment with customer preferences.

Regional Procurement Optimization

• Drive procurement KPIs including cost savings, margin improvement, supplier performance, and contract optimization across all four markets.

Cross-functional Collaboration

• Partner closely with the marketing, product, and finance teams to align reward sourcing with campaign needs, customer demand, and business objectives.

Procurement Operations & Governance

• Ensure accurate documentation of procurement activities, including contracts, pricing structures, and supplier performance tracking.  Maintain compliance with internal procurement policies.

Project Management

• Lead the evaluation and onboarding of new digital reward platforms and design, implement, and standardize procurement processes to support these initiatives.

In this role, we are looking for someone with:

• 3-5 years of procurement experience, preferably in digital rewards, e-commerce, fintech, or loyalty programs.
• Proven track record in negotiating with regional or global brands for digital products (i.e. Apple, Grab, Telco, or e-wallet platforms)
• Strong network of suppliers across Singapore, Hong Kong, Taiwan and the Philippines.
• Experience managing multi-market procurement strategies and supplier portfolios.
• Demonstrated ability to drive cost efficiency, margin improvement, and supplier performance.
• Strong analytical and problem solving skills with a data driven approach.
• Excellent stakeholder management and communication skills across cross-functional teams.

#MoneyHero #LI-RR1 #LI-Remote

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

The Rewards Operations Team plays a critical role in ensuring the seamless and timely delivery of rewards and incentives to our valued customers. As a member of the Rewards Operations Team, you will be responsible for managing the end-to-end process of reward fulfillment, maintaining inventory, and providing exceptional customer service.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Five-day work week, Remote working arrangement
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

The Associate, Rewards Operations will play a crucial role in ensuring our customers receive their rewards efficiently and effectively. You will be responsible for managing the end-to-end fulfillment process, from coordinating with the procurement team to handling customer inquiries and resolving issues. This role requires a meticulous eye for detail, excellent organizational skills, and a customer-centric mindset.

The Associate, Rewards Operations will be responsible for:

• Support the end-to-end rewards fulfillment process, ensuring timely and accurate delivery of rewards to customers.
• Build and maintain relationships with vendors and redemption centers, ensuring timely delivery and quality of rewards.
• Track and update inventory levels, flagging low stock and supporting the Procurement team to maintain adequate supply.
• Collaborate with the Customer Service team to address inquiries and resolve escalations related to reward fulfillment within SLAs.
• Maintain fulfillment performance data and assist in generating reports to provide operational insights.
• Assist in identifying areas for optimization to enhance efficiency and customer satisfaction.
• Ensure fulfillment processes align with company policies and applicable regulations.
• Work with teams such as procurement, marketing, and customer service to ensure smooth operations.
• Provide support for weekly team updates, KPI tracking, and resolving blockers as needed.

In this role, we are looking for someone with:

• Experience: Minimum of 1-2 years of  experience in business administration, operations, or a related field.
• Fluency in written and spoken Hong Kong Cantonese is a must to work with local stakeholders in Hong Kong, along with strong English communication skills.
• Strong Microsoft Excel and Google Sheets skills to handle data
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Experience in using fulfillment and inventory management software.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Customer-focused with a commitment to delivering exceptional service.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proven ability to work independently and remotely, with strong self-discipline and time management skills.
• Embraces a startup culture and thrives in a fast-paced environment, taking initiative and ownership of tasks.
• Highly organized with meticulous attention to detail.
• Excellent verbal and written communication skills.
• Collaborative and flexible approach to work, able to contribute effectively as part of a team.
• Effective problem-solving skills, including decision-making, time management, and prioritization.

#MoneyHeroGroup #LI-RR1 #LI-Remote

Job Details

• 💼 Customer Care | Customer Operations
• 📍 Kuala Lumpur - Malaysia 
• 🕜 Full-Time Hybrid 

What you will do

As a Product Support Specialist, you will be a key member of our Customer Care team and the face of Lighthouse to our diverse customers. You will be entrusted with building strong relationships and ensuring our clients' success by guiding them through our platform. As an experience-maker for our customers, you will help hotels transform their business by becoming an expert on our products and their unique needs.

Where you will have impact

• Educate and empower our users to help them achieve the most out of the Lighthouse products.
• Respond to, investigate, and resolve cases logged by customers via chat or email in a timely and professional manner.
• Provide technical troubleshooting for client questions and escalate complex issues or bugs to the Engineering team.
• Help customers adopt and optimize their use of Lighthouse products efficiently.
• Prepare supporting materials and product user manuals to enhance the customer experience.
• Collaborate with internal teams, including Business Development, on customer-related questions to ensure a seamless experience.
• Develop a deep understanding of all Lighthouse products to assist our varied user profiles.

About our team

Join our global and collaborative Customer Care team, the dedicated faces of Lighthouse for our users. We are a passionate group of strategic-minded professionals who advise and guide a wide array of customers from around the world. Our team is entrusted with nurturing client relationships and ensuring product health. We are the first point of contact, focused on problem-solving and helping our clients achieve their goals by making Lighthouse the common thread that transforms their business.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Professional fluency in both English and Japanese (business-level or native) is a mandatory requirement.
  
• Proven success in a customer-facing environment with a strong customer-first mentality.
  
• Exceptional written and verbal communication skills.
  
• An independent and accountable worker who can manage their own queue and escalate issues appropriately.
  
• Strong time management skills with the ability to prioritize across multiple open tickets and meet SLAs.
  
• Resourceful and adaptable, with proactive problem-solving skills and comfort working in a fast-pivoting environment.
  
• AI-savvy, with experience or comfort using AI tools to improve efficiency and resolution speed.
  
• Tech-savvy and proficient with business tools such as Google Apps.
• Knowledge of the hospitality industry 

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

The People & Talent team consists of passionate and driven individuals looking to make a positive impact within the organisation's culture, talent and people experience. We offer a diverse, flexible and international working environment where you can grow and develop your career while solving interesting problems every day.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are looking for a detail-oriented and execution-driven Senior Executive, People Operations, based in Malaysia. This role plays a key part in supporting payroll and HR operations for Malaysia and Singapore, ensuring accuracy, compliance, and a great employee experience. You’ll also help manage local office administration and collaborate on regional initiatives.

The Senior Executive, People Operations will be responsible for:

Payroll & Compliance (Malaysia & Singapore)

• Manage end-to-end payroll processes for Malaysia and Singapore, ensuring timely and accurate execution in collaboration with Multiplier and internal stakeholders.
• Oversee monthly payroll processing, including base salary, variable components, statutory deductions, and off-cycle payments, with a strong focus on accuracy and confidentiality and update employee records in line with local requirements, ensuring alignment between HR systems and payroll data.
• Administer employee benefits such as insurance, allowances, and statutory contributions in accordance with company policy and country-specific laws.
• Manage work pass applications and renewals for Singapore, including Employment Pass (EP), S Pass, and Dependant Passes, in coordination with relevant authorities and internal teams.
• Ensure full compliance with statutory regulations, including but not limited to:
• Malaysia: EPF, SOCSO, EIS, and PCB
• Singapore: CPF, IRAS, and MOM requirements
• Process final payments for resigning employees, including pro-rated salary, leave encashment, and tax clearance where applicable.
• Respond to employee queries related to payslips, statutory contributions, offboarding payments, and other payroll-related matters in a timely and professional manner.
• Coordinate closely with Multiplier on payroll calendars, monthly employee data updates, and accurate documentation submission to ensure smooth payroll execution.

Employee Lifecycle Support

• Prepare and maintain accurate employee records, offers, contracts, and related documentation in Workday, ensuring data integrity and timely updates across the employee lifecycle.
• Coordinate end-to-end onboarding and offboarding processes, including IT access setup, workspace allocation, equipment distribution/return, and orientation coordination to ensure a smooth employee experience.
• Assist in the administration of probation reviews, contract amendments, internal transfers, and other employment changes, including preparation of relevant letters and system updates.
• Ensure all statutory and compliance-related filings are submitted accurately and on time, including documentation for audits or regulatory requirements.
• Provide operational support during performance review cycles, including data consolidation, system input, and coordination with managers and HRBPs for compensation planning and employee movement tracking.

Office & Vendor Administration (Malaysia ad-hoc)

• Manage day-to-day office needs: pantry, stationery, courier, and vendor coordination
• Liaise with building management for facilities, security, and maintenance
• Support internal events and office activities in collaboration with regional teams

Benefits & Insurance

• Assist employees with enrollment, changes, and claims related to company-sponsored insurance plans, wellness programs, and other employee benefits, ensuring clear communication and timely support.
• Maintain accurate records of benefits eligibility, entitlements, and utilization in accordance with local regulations and internal policies for both Malaysia and Singapore.
• Liaise with insurance brokers, third-party administrators, and wellness vendors to resolve claims-related queries, track service issues, and enhance employee experience.
• Monitor benefit plan usage, flag anomalies, and support periodic reviews to ensure competitiveness, compliance, and operational efficiency.
• Provide guidance to employees on benefit offerings and assist with documentation required for claims or benefit updates.

HR Systems & Data Management

• Maintain accurate and up-to-date employee data in Workday, ensuring consistency across platforms by aligning changes with external systems such as Multiplier.
• Drive improvements in data accuracy and process efficiency by reducing reliance on manual trackers and promoting automation and standardized workflows.
• Support internal and external audits, compliance checks, and HR reporting requirements by ensuring documentation and records are properly organized, complete, and accessible.
• Collaborate with relevant stakeholders to identify system gaps and support continuous process improvement initiatives across the employee lifecycle.
• Ensure confidentiality and data protection protocols are strictly followed in handling employee information.

In this role, we are looking for someone with:

• 3–5 years of experience in HR operations or payroll, ideally in a regional or cross-border role
• Solid knowledge of MY & SG payroll, statutory filings, and EOR platforms (Multiplier experience is a plus)
• Strong proficiency in Excel, including use of formulas, pivot tables, and functions for reconciliation and reporting
• Hands-on experience with HRIS systems (Workday preferred) and spreadsheet tools
• Strong attention to detail, organization skills, and ability to multitask
• Excellent communication skills and comfort working across teams and time zones
• A proactive, service-oriented mindset with a focus on continuous improvement

#MoneyHeroGroup #LI-BP1 #LI-Remote

Role Summary and Impact 

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients. 

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career. 

This is a hands-on execution role responsible for supporting the day-to-day activation, optimisation, and reporting of paid media campaigns across social and search platforms. You ensure campaigns are set up correctly, monitored closely, and optimised effectively, while delivering accurate reporting and actionable insights.  

Work closely with your Senior Executive and Performance Manager, you will build foundational excellence in campaign operations within luxury's brand portfolio. 

Key Deliverables 

• Daily campaign monitoring logs and pacing updates. 

• Weekly performance summaries for internal and client WIP calls. 

• Campaign QA checklists ensuring zero-error setup. 

• Weekly reporting reports with data accuracy checks. 

• Support for post-campaign reports (PCRs) and test summaries. 

Success Measures 

• Zero-error campaign setup and launch. 

• Timely and accurate reporting across all assigned campaigns. 

• Proactive identification of delivery risks and performance anomalies. 

• Consistent execution quality across markets and platforms. 

• Positive contribution to team knowledge-sharing and operational improvement. 

Skills and Experience 

• 0–1 year of experience in digital media, paid performance, or media agency environment; fresh graduates with strong internship experience welcome. 

• Foundational knowledge of social and search advertising platforms (Meta, TikTok, Google Ads). 

• Strong attention to detail with high standards for accuracy in data and reporting. 

• Proactive communicator who flags issues early and follows through on actions. 

• Ability to manage multiple tasks across clients and markets in a fast-paced environment. 

• Curiosity about the digital media landscape and eagerness to learn. 

• Interest in luxury and premium brands is a plus. 

• Empowered to bring your authentic self to work, contribute to great teamwork and be a great human being. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.   

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.   

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

Role Summary and Impact 

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients. 

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career. 

This is a hands-on execution role responsible for supporting the day-to-day activation, optimisation, and reporting of paid media campaigns across social and search platforms. You ensure campaigns are set up correctly, monitored closely, and optimised effectively, while delivering accurate reporting and actionable insights.  

Work closely with your Senior Executive and Performance Manager, you will build foundational excellence in campaign operations within luxury's brand portfolio. 

Key Deliverables 

• Daily campaign monitoring logs and pacing updates. 

• Weekly performance summaries for internal and client WIP calls. 

• Campaign QA checklists ensuring zero-error setup. 

• Weekly reporting reports with data accuracy checks. 

• Support for post-campaign reports (PCRs) and test summaries. 

Success Measures 

• Zero-error campaign setup and launch. 

• Timely and accurate reporting across all assigned campaigns. 

• Proactive identification of delivery risks and performance anomalies. 

• Consistent execution quality across markets and platforms. 

• Positive contribution to team knowledge-sharing and operational improvement. 

Skills and Experience 

• 0–1 year of experience in digital media, paid performance, or media agency environment; fresh graduates with strong internship experience welcome. 

• Foundational knowledge of social and search advertising platforms (Meta, TikTok, Google Ads). 

• Strong attention to detail with high standards for accuracy in data and reporting. 

• Proactive communicator who flags issues early and follows through on actions. 

• Ability to manage multiple tasks across clients and markets in a fast-paced environment. 

• Curiosity about the digital media landscape and eagerness to learn. 

• Interest in luxury and premium brands is a plus. 

• Empowered to bring your authentic self to work, contribute to great teamwork and be a great human being. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.   

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.   

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

Executive, Implementation & Activation  

Role Summary and Impact 

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients. 

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career. 

This is a hands-on execution role responsible for supporting the day-to-day activation, optimisation, and reporting of paid media campaigns across social and search platforms. You ensure campaigns are set up correctly, monitored closely, and optimised effectively, while delivering accurate reporting and actionable insights.  

Work closely with your Senior Executive and Performance Manager, you will build foundational excellence in campaign operations within luxury's brand portfolio. 

Key Deliverables 

• Daily campaign monitoring logs and pacing updates. 

• Weekly performance summaries for internal and client WIP calls. 

• Campaign QA checklists ensuring zero-error setup. 

• Weekly reporting reports with data accuracy checks. 

• Support for post-campaign reports (PCRs) and test summaries. 

Success Measures 

• Zero-error campaign setup and launch. 

• Timely and accurate reporting across all assigned campaigns. 

• Proactive identification of delivery risks and performance anomalies. 

• Consistent execution quality across markets and platforms. 

• Positive contribution to team knowledge-sharing and operational improvement. 

Skills and Experience 

• 0–1 year of experience in digital media, paid performance, or media agency environment; fresh graduates with strong internship experience welcome. 

• Foundational knowledge of social and search advertising platforms (Meta, TikTok, Google Ads). 

• Strong attention to detail with high standards for accuracy in data and reporting. 

• Proactive communicator who flags issues early and follows through on actions. 

• Ability to manage multiple tasks across clients and markets in a fast-paced environment. 

• Curiosity about the digital media landscape and eagerness to learn. 

• Interest in luxury and premium brands is a plus. 

• Empowered to bring your authentic self to work, contribute to great teamwork and be a great human being. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.   

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.   

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

Role Summary and Impact 

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients. 

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career. 

This is a hands-on execution role responsible for supporting the day-to-day activation, optimisation, and reporting of paid media campaigns across social and search platforms. You ensure campaigns are set up correctly, monitored closely, and optimised effectively, while delivering accurate reporting and actionable insights.  

Work closely with your Senior Executive and Performance Manager, you will build foundational excellence in campaign operations within luxury's brand portfolio. 

Key Deliverables 

• Daily campaign monitoring logs and pacing updates. 

• Weekly performance summaries for internal and client WIP calls. 

• Campaign QA checklists ensuring zero-error setup. 

• Weekly reporting reports with data accuracy checks. 

• Support for post-campaign reports (PCRs) and test summaries. 

Success Measures 

• Zero-error campaign setup and launch. 

• Timely and accurate reporting across all assigned campaigns. 

• Proactive identification of delivery risks and performance anomalies. 

• Consistent execution quality across markets and platforms. 

• Positive contribution to team knowledge-sharing and operational improvement. 

Skills and Experience 

• 0–1 year of experience in digital media, paid performance, or media agency environment; fresh graduates with strong internship experience welcome. 

• Foundational knowledge of social and search advertising platforms (Meta, TikTok, Google Ads). 

• Strong attention to detail with high standards for accuracy in data and reporting. 

• Proactive communicator who flags issues early and follows through on actions. 

• Ability to manage multiple tasks across clients and markets in a fast-paced environment. 

• Curiosity about the digital media landscape and eagerness to learn. 

• Interest in luxury and premium brands is a plus. 

• Empowered to bring your authentic self to work, contribute to great teamwork and be a great human being. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.   

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.   

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-promoted

Role Summary and Impact 

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients. 

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career. 

This is a hands-on execution role responsible for supporting the day-to-day activation, optimisation, and reporting of paid media campaigns across social and search platforms. You ensure campaigns are set up correctly, monitored closely, and optimised effectively, while delivering accurate reporting and actionable insights.  

Work closely with your Senior Executive and Performance Manager, you will build foundational excellence in campaign operations within luxury's brand portfolio. 

Key Deliverables 

• Daily campaign monitoring logs and pacing updates. 

• Weekly performance summaries for internal and client WIP calls. 

• Campaign QA checklists ensuring zero-error setup. 

• Weekly reporting reports with data accuracy checks. 

• Support for post-campaign reports (PCRs) and test summaries. 

Success Measures 

• Zero-error campaign setup and launch. 

• Timely and accurate reporting across all assigned campaigns. 

• Proactive identification of delivery risks and performance anomalies. 

• Consistent execution quality across markets and platforms. 

• Positive contribution to team knowledge-sharing and operational improvement. 

Skills and Experience 

• 0–1 year of experience in digital media, paid performance, or media agency environment; fresh graduates with strong internship experience welcome. 

• Foundational knowledge of social and search advertising platforms (Meta, TikTok, Google Ads). 

• Strong attention to detail with high standards for accuracy in data and reporting. 

• Proactive communicator who flags issues early and follows through on actions. 

• Ability to manage multiple tasks across clients and markets in a fast-paced environment. 

• Curiosity about the digital media landscape and eagerness to learn. 

• Interest in luxury and premium brands is a plus. 

• Empowered to bring your authentic self to work, contribute to great teamwork and be a great human being. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.   

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.   

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-promoted

Role Summary and Impact 

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients. 

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career. 

This is a hands-on execution role responsible for supporting the day-to-day activation, optimisation, and reporting of paid media campaigns across social and search platforms. You ensure campaigns are set up correctly, monitored closely, and optimised effectively, while delivering accurate reporting and actionable insights.  

Work closely with your Senior Executive and Performance Manager, you will build foundational excellence in campaign operations within luxury's brand portfolio. 

Key Deliverables 

• Daily campaign monitoring logs and pacing updates. 

• Weekly performance summaries for internal and client WIP calls. 

• Campaign QA checklists ensuring zero-error setup. 

• Weekly reporting reports with data accuracy checks. 

• Support for post-campaign reports (PCRs) and test summaries. 

Success Measures 

• Zero-error campaign setup and launch. 

• Timely and accurate reporting across all assigned campaigns. 

• Proactive identification of delivery risks and performance anomalies. 

• Consistent execution quality across markets and platforms. 

• Positive contribution to team knowledge-sharing and operational improvement. 

Skills and Experience 

• 0–1 year of experience in digital media, paid performance, or media agency environment; fresh graduates with strong internship experience welcome. 

• Foundational knowledge of social and search advertising platforms (Meta, TikTok, Google Ads). 

• Strong attention to detail with high standards for accuracy in data and reporting. 

• Proactive communicator who flags issues early and follows through on actions. 

• Ability to manage multiple tasks across clients and markets in a fast-paced environment. 

• Curiosity about the digital media landscape and eagerness to learn. 

• Interest in luxury and premium brands is a plus. 

• Empowered to bring your authentic self to work, contribute to great teamwork and be a great human being. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.   

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.   

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-promoted

Job Details

• 💼 Customer Operations | Customer Success Team
• 📍 Malaysia 
• 🕜 Full-Time/Remote 

What you will do

As a Manager, Client Success, you will be the crucial link between our company's strategy and your team's daily execution. You will lead and empower a regional team of Client Success Specialists, coaching them to deliver outstanding results for our hotelier clients. Your focus will be on driving key success metrics, including client retention, churn prevention, and upsell performance. This role requires a blend of hands-on, empowering leadership and a sharp, data-driven approach to ensure your team and our clients succeed.

Where you will have impact

• Lead, coach, and develop a high-performing team of Client Success Specialists, empowering them to grow professionally and achieve their goals.
• Take full ownership of your team's key success metrics, including upsell pipelines, churn prevention, and client retention, using data to drive accountability and results.
• Manage your own book of business, overseeing the full client lifecycle for a portfolio of key accounts. From seamless onboarding and account setup to building long-term, impactful relationships that drive continuous success.
• Ensure a world-class client experience by overseeing high-quality onboarding, continuous enablement, and proactive engagement strategies across both your own accounts and your team's portfolio.
• Act as the primary escalation point for complex client issues, coordinating swiftly with Product and Tech teams to find effective resolutions.
• Partner closely with the Sales team to ensure seamless client handoffs and identify commercial growth opportunities within your portfolio.
• Proactively identify and implement process improvements that enhance efficiency and elevate the performance of the entire global Client Success organization.
• Champion the voice of the customer internally, ensuring client feedback is channeled effectively to shape our product roadmap and service delivery.

About our team

You'll be joining our diverse, globally distributed Client Success team, a group of strategic advisors united by a passion for the tech and travel industries. Our team operates in regional pods, and you will be the anchor for your team, bridging company strategy with on-the-ground client excellence. We are driven by one shared goal: empowering hoteliers to succeed. This is a highly collaborative role where you will work closely not only with your direct reports but also with key partners in Sales, Product, and Tech to ensure a seamless and valuable client journey.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Deep knowledge of the hospitality industry and familiarity with hospitality SaaS solutions.
• Proven leadership experience with a track record of managing or leading a team.
• Proven experience in a Client Success or Account Management role within a SaaS or tech company. 
• A data-driven and commercially-aware mindset, comfortable tracking and acting on metrics like upsells, churn, and retention.
• Exceptional resilience and composure when handling client escalations.
• Excellent written and spoken communication skills in English.
• Legal right to work Malaysia.
• An interest in leveraging AI and productivity tools to improve team workflows.

We welcome

• Experience leading a remote or distributed team.
• Fluency in additional languages relevant to your region.
• Exposure to upsell or commercial targets within a Client Success of Account Management role.

Digital Product Owner

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

Role Overview

This role holder is accountable for the end to end product management of Payments & Transfers capabilities and features. The Payments & Transfers team designs, builds and manages global browser, mobile and staff channels capabilities enabling our customers to manage their payments domestically and internationally, all over the world.

The role covers a wide range of product capabilities across our Client's Wealth & Personal Banking business including domestic and international account to account transfers, domestic and international payments to others, payee and biller management. You will be part of and key to orchestrating the activities of cross functional teams (composed of analysts, designers, UX writers, scrum teams) across different locations operating in a lean agile product development environment. Working with in market teams and global teams, you will define and create product capabilities that delight customers and satisfy a complex compliance and regulatory agenda.

We’re looking for a high calibre, enthusiastic & customer focused product owner, who has experience delivering great products and experiences across multiple channels, for retail products. 

Key Responsibilities

• Be passionate about customers, both internal and external. You’ll enjoy connecting with them, to understand their needs and working with them to design the best customer experiences.
• You’ll lead on market and customer discovery efforts, to understand customer needs to drive the long term vision for your product, using a range of research points to understand needs and opportunities.
• You’ll ensure the global product journey is aligned with the commercial needs of the market, and adequate flexibility-control is left with site for BAU campaign operations, while also ensuring scalability of the product for a multi-market delivery
• Act as product owner for one or more product features, designing and driving delivery for customer experiences that are intuitive and scalable across the globe. Leading for your product, and across the wider product owner team(s), quarterly reviews of the vision, strategy and roadmap.
• You will deliver against a product roadmap and vision to meet and exceed customer and business outcomes. You will collaborate with the cross functional team and with your stakeholders to successfully deliver on the portfolio/product vision, understanding the importance of a minimum viable product, whilst not losing sight of opportunities for journey and delivery optimisation as the product scales.
• You’ll take an ‘Idea’ through discovery, design & development to ‘Done’ through collaboration with Payment & Transfers Product & Proposition product owners & the across the wider team to shape the end-to-end customer experience
• Use product management best practice to enable your product area to meet its OKRs (objectives and key results).
• Have a focus on customer personalisation and engagement; identifying and owning initiatives to personalise the experience for your products, to drive deeper engagement and commercialisation.
• Build strong partnerships with Markets, Transformation and Technology teams to deliver at pace and create an environment where teams thrive, working closely with cross-functional teams to ensure that all the right resources are aligned to ensure success, and everyone understands the priorities and end state vision of your product.
• Be a key member within the multi-disciplined Payments & Transfers team (Product Managers, Analysts, Design & UX Writers); exhibiting product management best practices and going the extra mile to delight our customers with amazing journeys.

SKILLS AND EXPERIENCE

• Experience of optimising on customer satisfaction, journey quality and consistency and revenue growth, across multiple channels with a focus on digital channels
• Experience leading on new product development and commercialisation, ideally with experience across digital and non-digital channels
• Proven experience in product management, working with cross functional teams in an agile development process. 
• Preferred experience in Payments or related products within a banking or Fintech environment
• Proven experience working with Confluence/Jira/Rally or similar product management tooling
• Passionate about customer experience and engagement
• Advocate of Design Thinking to take an idea to ‘done’
• Strong strategy, analytical and problem solving skills
• Experience translating business strategy and analysis into consumer facing digital products
• Team leadership & people management skills
• Strong thought leadership and influencing skills

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

A work culture focused on innovation and building lasting value for our clients and employees

Ongoing learning opportunities to help you acquire new skills or deepen existing expertise

A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients

A diverse, inclusive, meritocratic culture

Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Role Summary and Impact

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients.

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.

 WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career.

The Senior Manager, Cross-Channel Implementation & Activation is a senior delivery role responsible for the overall quality, consistency, and strategic direction of implementation planning and campaign activation across a larger client portfolio. Working within a pod structure, you operate with a high degree of autonomy — owning the end-to-end campaign workflow, setting the standard for implementation best practice, and serving as the escalation point for complex delivery challenges within your pod.

You work closely with your Director and collaborate across client servicing, planning, and specialist teams to ensure every campaign is planned with rigour, activated with precision, and reported with clarity. Your seniority is reflected not through layers of management but through the depth of your expertise, the scale of your accountability, and your ability to drive quality and innovation across a broader portfolio.

Responsibilities

Brief Management & Planning

• Review incoming briefs from the client servicing team, ensure all gaps and questions are addressed, and confirm the brief is ready for planning.
• Lead the end-to-end implementation planning process across the portfolio — overseeing Senior Executive output, reviewing plans at each stage, and ensuring strategic alignment throughout.
• Serve as the quality gate on implementation plans before they are shared with client servicing for client distribution — ensuring accuracy, strategic cohesion, and consistency with agreed objectives.
• Receive consolidated client feedback, direct plan revisions with the Senior Executive, and ensure updated plans are returned promptly to client servicing.
• Communicate plan approvals from client servicing to the Senior Executive and ensure the team is ready to move to build.
• Set and continuously refine implementation planning standards and frameworks across the pod, ensuring a consistently high-quality approach.

Campaign Build, Activation & QA

• Receive campaign structure from client servicing, ensure the team is fully briefed, and confirm SLA timelines are in place and achievable.
• Maintain oversight of campaign build progress, staying informed of any risks to delivery or timelines and acting swiftly to resolve them.
• Check budgets across all active campaigns to ensure full alignment with the approved media plan before going live.
• Conduct final QA review and sign-off on all campaign builds before previews are passed to client servicing for client review.
• Receive client approval or feedback from client servicing, coordinate all required changes with the team, and confirm final campaign activation.
• Serve as the escalation point for complex QA issues, activation discrepancies, or delivery challenges within the pod.

Optimisation & Performance

• Maintain a portfolio-level view of campaign pacing, performance, and delivery risks — proactively identifying issues and directing the team to address them.
• Lead in-flight optimisation decisions across accounts, ensuring campaigns are consistently delivering against client KPIs.
• Drive a structured testing culture within the pod — championing experimentation across channels, formats, audiences, and bidding strategies, and ensuring learnings inform future planning.
• Conduct the final review and sign-off on all performance and post-campaign reports before they are shared with client servicing, ensuring reports are insightful, accurate, and go beyond surface-level metrics.

Platform & Innovation

• Maintain expert-level knowledge across key platforms — programmatic, paid social, paid search, and emerging channels — and act as the senior platform authority within the pod.
• Lead engagement with media partners, platform representatives, and WPP Media's internal product teams to identify innovations and new capabilities relevant to client needs.
• Drive the adoption of new platforms, betas, and activation approaches across the pod, keeping the agency ahead of the curve.

Client & Stakeholder Engagement

• Engage with clients on escalated delivery matters, complex planning questions, and senior performance conversations — providing clear direction and senior-level assurance.
• Partner with client servicing leads to ensure the pod is well-aligned with client expectations across all accounts.
• Contribute to QBRs, planning presentations, and senior client meetings where implementation expertise and campaign performance insight is required.

Team & Collaboration

• Provide day-to-day direction and guidance to the Senior Executive within the pod, supporting their development through clear feedback and coaching in the flow of work.
• Collaborate closely with client servicing, planning, data, and specialist teams to ensure seamless delivery across the full campaign lifecycle.
• Contribute positively to broader team initiatives, best practice sharing, and ways of working improvements across the implementation and activation function.

Finance & Compliance

• Ensure all bookings, loadings, budget reconciliations, proforma checks, and billing processes across the pod are completed accurately and on time.
• Maintain full financial compliance across active accounts and escalate discrepancies promptly.

Skills and Experience

• 6–8 years of media agency experience with a strong background in implementation planning and campaign activation.
• Proven ability to independently own and elevate implementation planning and activation output across a broader client portfolio.
• Expert-level platform knowledge across multiple channels — programmatic (DV360, The Trade Desk), paid social (Meta, TikTok, LinkedIn, Snapchat), paid search (Google Ads, SA360), and ad serving (CM360, Flashtalking).
• Track record of setting implementation standards and driving consistent quality across a team or portfolio.
• Comfortable engaging with senior clients and internal stakeholders on complex delivery, planning, and performance matters.
• Strong commercial awareness — able to connect campaign performance to client business outcomes.
• Excellent analytical and problem-solving skills — comfortable operating at portfolio level and diving into detail when required.
• Strong communicator — able to represent the pod credibly in senior forums and client settings.
• A balance of strategic thinking and hands-on delivery — equally at home shaping a planning framework as resolving an in-flight issue.
• Genuine passion for platforms, innovation, and staying ahead of the media landscape.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Role Summary and Impact

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients.

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.

 WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career.

The Senior Executive is the operational backbone of the performance pod, accountable for end-to-end campaign delivery from brief interpretation through to campaign close.

This is not a pure oversight role: you are hands-on across platforms while also leading execution quality, owning reporting integrity, and directing optimisation decisions across assigned Maisons.

You translate the media plan into campaigns across platforms, build and QA campaigns personally, oversee activation, drive optimisation, and QC reports before it reaches the performance and client growth team.

Work closely with the executive as a team to deliver efficiently and troubleshoots operation hurdles, and ensures every deliverable meets the standard.

Key Deliverables

• Internal briefs translating client requirements into implementation-ready direction.
• Understand Media planning across channels with audience, budget, and phasing logic if needed
• Hands on Campaign Execution across all platforms ( Meta, Tiktok, Pinterest, Google) with tagging details done accurately.
• Campaign QA ensuring zero-error activation.
• Weekly pacing notes and campaign health updates.
• Weekly performance reports with insights, optimisation recommendations, and strategic commentary.
• A/B test summaries with documented learnings.
• Post-campaign reports (PCRs) with actionable insights.

Success Looks like:

• End-to-end campaign execution delivered on-time with zero critical errors.
• Reporting signed off with accurate data, clear insights, and actionable recommendations.
• Proactive identification and resolution of optimisation opportunities before they become escalations.
• Demonstrated upskilling impact on Executives within the pod.
• Strong client confidence at working level with trusted as the go-to for performance updates and operational questions.
• Evidence-based optimisation decisions that drive measurable improvements in campaign KPIs.

Skills and Experience

• 2–4 years of experience in digital media, paid performance, or media agency environment with demonstrated campaign lifecycle ownership.
• Hands-on proficiency across Meta Ads Manager, Google Ads, TikTok Ads, and/or programmatic platforms (DV360, TTD).
• Strong analytical skills with the ability to translate data into performance narratives and strategic recommendations.
• Proven ability to manage multiple campaigns across clients and markets simultaneously with high accuracy.
• Well-developed media landscape knowledge; confidently able to articulate current audience insights and platform capabilities.
• Experience mentoring or guiding junior team members on execution quality and reporting standards.
• Proactive, solutions-oriented communicator who leads with recommendations, not just flags.
• Passion for the luxury and premium brand space is a plus.
• Empowered to bring your authentic self to work, and contribute to great teamwork.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

#L1-Promoted

Role Summary and Impact

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients.

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.

 WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career.

The Manager, Cross-Channel Implementation & Activation is a core delivery role responsible for shaping and executing best-in-class implementation plans and campaign activation across multiple channels and platforms. You own the quality, accuracy, and performance of campaign output across your client portfolio — from reviewing briefs and leading the planning process, through to campaign build oversight, QA sign-off, and final reporting.

You are the central point of accountability across the implementation and activation workflow, ensuring every stage — from brief to live to wrap — is delivered with precision, strategic alignment, and clear communication with the client servicing team. You work closely with your Senior Manager/Performance lead and develop and direct your Senior Executive to maintain standards and meet SLAs throughout.

Responsibilities

Brief Management & Planning

• Review incoming briefs from the client servicing team, address any gaps or questions, and confirm the brief is ready to move into planning.
• Lead and oversee the end-to-end media planning process — directing the Senior Executive, reviewing output at each stage, and ensuring strategic alignment throughout.
• Review completed media plans, confirm they are accurate and ready for distribution, and share with the client servicing team for client review.
• Receive consolidated client feedback from the client servicing team, direct plan revisions with the Senior Executive, and ensure the updated plan is returned promptly for client distribution.
• Receive and communicate plan approval confirmation from client servicing to the Senior Executive, ensuring the team is aligned and ready to move to build.

Campaign Build & Activation

• Receive campaign structure from the client servicing team, ensure the team is fully briefed, and confirm SLA timelines are understood and achievable.
• Stay informed of campaign build progress, proactively flagging any risks to delivery or timelines.
• Check budgets across all active campaigns to ensure full alignment with the approved media plan before going live.
• Conduct the final QA review and sign-off on all campaign builds before previews are shared with the client servicing team for client review.
• Receive client approval or feedback from client servicing, coordinate all required changes with the team, and confirm final campaign activation.

Optimisation & Performance

• Remain informed on pacing performance and any budget or delivery risks across active campaigns, taking action or escalating where necessary.
• Lead in-flight optimisation decisions — monitoring campaign performance, diagnosing issues, and directing the team to make adjustments that maximise delivery against client KPIs.
• Drive a culture of testing — identifying opportunities across audiences, formats, placements, and bidding strategies to continuously improve performance.

Reporting

• Conduct the final review and sign-off on all post-campaign and performance reports before they are shared externally.
• Ensure reports are accurate, insight-driven, and clearly articulate performance, learnings, and recommendations.
• Share approved reports with the client servicing team in a timely manner, in line with agreed reporting cadences.

Platform & Partner Expertise

• Maintain deep, up-to-date knowledge of platform capabilities, product updates, betas, and best practices across key channels — programmatic, paid social, paid search, and beyond.
• Build and maintain strong relationships with media partners and publishers to stay ahead of innovation and surface opportunities for clients.
• Engage with WPP Media's internal product and technology teams to identify and apply proprietary solutions where relevant to client briefs.

People & Team Leadership

• Manage and develop the Senior Executive, providing clear direction, regular feedback, and stretch opportunities.
• Manage team workload across the full campaign lifecycle, ensuring quality, accuracy, and SLA compliance at every stage.
• Collaborate effectively with client servicing, planning, data, and specialist teams to ensure seamless end-to-end delivery.

Finance & Compliance

• Ensure all bookings, loadings, budget reconciliations, account queries, and monthly proforma checks are completed accurately and on time.
• Maintain oversight of financial compliance across all active accounts, escalating discrepancies promptly.

Skills and Experience

• 4–5 years of media agency experience with a strong focus on implementation planning and campaign activation.
• Proven ability to lead the end-to-end implementation planning process — from brief review through plan sign-off, build oversight, and final QA.
• Deep hands-on platform expertise across two or more channels —paid social (Meta, TikTok, LinkedIn, Snapchat), paid search (Google Ads, SA360), or programmatic (DV360, The Trade Desk).
• Experience working within a structured workflow involving client servicing, planning, and activation teams — comfortable owning your stage of the process and collaborating effectively across functions.
• Strong QA mindset — high attention to detail with a zero-tolerance approach to errors in plans, campaign builds, and reports before they reach clients.
• Confident managing and directing junior team members, with clear communication and a coaching approach.
• Analytical ability to monitor pacing, identify delivery risks, and make timely optimisation decisions.
• Well-organised with the ability to manage multiple campaigns, briefs, and team priorities simultaneously without compromising on quality.
• Proactive problem-solver who takes ownership and drives resolution.
• Genuine passion for platforms, ad tech, and the craft of implementation.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

#L1-Promoted

Role Summary and Impact

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients.

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.

 WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career.

The Senior Implementation & Activation Executive plays a crucial role in delivering client success across all aspects of campaign implementation, platform planning, optimisation, monitoring, and reporting. Working closely with your Manager, you will produce best-in-class activation solutions, bring platform expertise to the table, and deliver consistently against client targets.

Responsibilities

Clients

• Develop a solid understanding of client challenges, objectives, and initiatives.
• Build relationships with clients at the activation level and contribute to a reputation for outstanding service.
• Maintain clear knowledge of in-scope services and the process for managing work beyond scope.

Platform Planning & Activation

• Support the development of integrated media plans including channel strategy, audience targeting, and budget allocation.
• Lead the booking, loading, optimising, and tracking of client campaigns with immaculate attention to detail and in line with best practice.
• Serve as a platform expert across key channels —paid social, paid search, Programmatic and emerging media.
• Engage with media partners and internal product teams (including WPP Media proprietary solutions) to stay current and identify opportunities for clients.
• Bring innovation to planning and activation by leveraging market insights, platform betas, and new formats.
• Contribute to post-campaign analysis reports with meaningful channel-level insights and recommendations.

Finance & Compliance

• Ensure all financial and compliance processes — bookings, loadings, account queries, and monthly proforma checks — are completed with 100% accuracy.

People

• Communicate and collaborate openly with internal & external stakeholders on delivery and reporting.
• Contribute positively to team meetings, leading relevant sections and owning follow-ups.

Skills and Experience

• 2–3 years of media agency experience in implementation, activation, or media planning.
• Hands-on platform knowledge across one or more of: paid social (Meta, TikTok, LinkedIn), paid search (Google Ads, SA360), DSPs (DV360, The Trade Desk)
• Up-to-date understanding of the media landscape and audience insights across channels.
• Strong attention to detail and accuracy — essential for both campaign execution and financial compliance.
• Proficient in Microsoft Excel (pivot tables, formulas, dashboards); comfortable working with data to surface insights.
• Good communicator — clear, confident, and collaborative across client and internal interactions.
• Proactive, organised, and calm under pressure with strong time management skills. Experience in luxury is a big plus
• Genuine passion for media, platforms, and staying ahead of industry developments .

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

#L1-Promoted

Role: Delivery Director

Location: Kuala Lumpur, Malaysia

About the role: 

As OLIVER continues to expand across APAC, our clients are asking for more than “delivery”. They want a partner who can operationalise their marketing vision, modernise ways of working, and reliably deliver at speed and scale across channels, markets and time zones.

This role exists to elevate APAC’s capability to deliver this by:

• Translating client strategy into workable operating models and execution systems.
• Driving account transformation (ways of working, tooling, governance, talent models).
• Embedding GenAI-enabled delivery to improve speed, quality, consistency and knowledge reuse.
• Leading a shared services hub that improves scalability, standardisation and capacity access across accounts.
• Partner with New Biz, Client Leadership, Strategy, Creative & Technology to design compelling solutions for pitches, renewals, and RFP responses.
• Ensuring work is delivered on brief, on time, and to the expected quality, with strong stakeholder confidence

The Regional Delivery Director sets the regional standard for delivery excellence, supporting account leadership teams to transform how work gets done, and enables mobility of work and people across studios and accounts.

What you will be doing: 

1) Operationalise Client Vision & Improve Delivery Outcomes

• Partner with client and account leadership to translate vision, strategy and roadmaps into delivery plans, operating rhythms, and measurable outcomes.
• Ensure delivery approaches are fit-for-purpose across retained, project, high-volume, and “follow-the-sun” models.
• Establish and maintain regional delivery standards (brief quality, planning, prioritisation, estimation, QA, approvals, handoffs, and reporting).

2) Lead Account Transformation (Ways of Working + Operating Models)

• Diagnose delivery pain points and maturity.
• Design and implement account-specific operating model improvements: intake, triage, prioritisation, sprint/cadence models, SLAs, resourcing models, QA and release management.
• Lead change management: adoption plans, comms, training, stakeholder alignment, and ongoing optimisation.

3) Lead a Shared Services Hub

• Define the hub vision, scope (services offered), service catalogue, SLAs, and engagement model with accounts.
• Set up hub governance
• Enable cross-account load balancing to improve speed to delivery and reduce bottlenecks.
• Standardise repeatable delivery components (templates, playbooks, reusable assets, production patterns).

4) GenAI Enablement & Responsible Adoption

• Identify and prioritise GenAI use cases that improve delivery (e.g., versioning, localisation support, content QA, summarisation, briefing, knowledge retrieval, production acceleration).
• Partner with global and regional stakeholders to embed GenAI into workflows with proper governance.
• Build training and adoption programs so delivery and craft teams can use GenAI confidently and consistently.

5) New Business Solutioning (Pitches, RFPs, and Go-to-Market Delivery Design)

• Lead the delivery and operating model design for new opportunities including service model and scope definition, tooling and GenAI workflow designs, resource models, etc. (roles, capabilities, ramp plans, onboarding approach)
• Provide operational due diligence on proposed solutions: identify delivery risks, dependencies, assumptions, and mitigation plans.
• Ensure estimates, timelines, and delivery commitments are realistic, transparent, and execution-ready, aligned to client expectations and internal capacity.

6) Regional Delivery Governance & Ownership

• Create and maintain documentation that tracks delivery status, dependencies, risks and mitigations across key engagements.
• Ensure project lifecycle management is maintained and continuously improved.
• Oversee regional capacity planning, mobility of talent, and cross-studio collaboration.
• Monitor utilisation as an indicator of planning health and scalability and address chronic under/overload patterns.
• Mentor and develop delivery leadership: coaching, capability frameworks, training paths, succession planning.

Measures of Success: 

• Regional Account Health Score above 90%
• Aggregate Net Promoter Score (NPS) above 45 and Client Sat Score (CSAT) above 90
• Client Retention above 95%

What you need to be great in this role: 

• 15+ years in delivery/operations leadership roles
• 10+ years in agency environments
• Extensive experience leading multi-market, multi-disciplinary delivery models
• Proven track record operationalising strategy into scalable delivery systems and governance
• Demonstrated success in account transformation / change leadership
• Strong client leadership: trusted operator, confident communicator, escalation management
• Deep understanding of delivery tooling, workflow design, and capacity planning
• Practical understanding of GenAI applications in marketing operations and production (and governance implications)
• Comfortable operating across regions, cultures and time zones
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical  

The Right Fit: 

• Chief Operating Officer / Vice President / Head of Operations of an independent agency managing teams and complex processes, focusing on efficiency and delivery.
• Managing Director at an independent or network agency with oversight of projects, clients, and delivery processes who bring strategic and operational expertise to the table.
• Senior Delivery Director / Head of PMO / VP of Project Management at a network agency overseeing the delivery of client projects and campaigns to ensure client satisfaction.
• Global / Regional Programme Directors at a network agency or consulting firm, managing large-scale projects with strategic oversight.

Req ID: 16666

#LI-DB1 #LI-Remote

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact 

Reporting of the role: This role reports to the Head of Media Practices &  works closely with Head of ecommerce, WPP Media APAC 

Role Description 

The Director of ecommerce brings thought leadership in full funnel commerce strategy and planning, ecommerce campaign management, DTC, and retail media expertise to the WPP Media, delivering best-in-class solutions across our client teams. 

This role will understand the capabilities of commerce platforms including retail media networks and AdTech partners and will assist in solving complex business problems through simplified POVs. The role will identify product, process, or solution opportunities based on client needs and unlocking new growth opportunities across channels for clients. 

This role will have the opportunity to work across multiple client accounts, Affiliate and influencer marketing teams, performance marketing, retail, tech and analytics partners, and support highly dynamic cross-functional project teams.  This role is designed to deliver Commerce strategic support to our clients and WPP client teams. The role is responsible for operationalizing best practices, developing commerce solutions, and delivering client business objectives. 

Job Responsibilities: 

Strategic Leadership: 

• Champion the adoption of WPP Commerce across existing and new business 

• Support client teams (investment, performance, planning, data, and analytics) to deliver comprehensive solutions that accomplish client’s business objectives. 

• Support the integration between commerce and brand media to develop end-to-end media strategy for clients. 

• Stay up to date on the latest trends and best practices in retail media. Develop and cascade POVs on changing industry dynamics. 

• Assist in developing commerce and retail media content for the organization, including educational trainings, POVs, and frameworks. 

• Develop robust partnerships with key marketplaces (Lazada, Shopee etc.), affiliates (shopback, involve asia etc.), other retail partners (Foodpanda, Grab etc.) 

• Define priorities, targets, and budgets, adapting global playbooks and guidelines into actionable local plans. 

• Collaborate with planning and buying teams to create comprehensive playbooks outlining how to integrate digital/non-digital retail media formats into overall client campaigns.  

Client Success: 

• Collaborate closely with client teams to execute best-in-class campaigns aligned with client objectives. 

• Consult with agencies and clients, translating business briefs into actionable retail media strategies. 

• Drive performance across marketplace accounts, ensuring alignment with broader commerce strategies. 

• Design measurement frameworks for all retail media formats, considering factors like lift studies, in-store traffic data, and promotional code tracking, to track effectiveness and client ROI. 

 Operational Excellence: 

• Build and refine internal tools, processes, and reporting dashboards to streamline retail media operations, enhance performance tracking, and enable data-driven decision-making. Proactively streamline processes for enhanced collaboration within GroupM Commerce and with our clients. 

• Develop frameworks, case studies, and training materials to continuously elevate biddable commerce media buying. 

• Proactively identify and evaluate emerging platform capabilities, pilot new ad products, and negotiate favourable partnership terms to maintain our competitive edge. 

• Develop and run training program to raise group capability across key Commerce capability. 

 Commercial 

• Take ownership on pipelining, forecasting and delivery of group Commerce solutions and projects. 

• Provide accountability across the assigned Group for commercial outcomes of all projects, products and services. 

• To report against the business growth targets, working closely with the client and market leads to deliver them. 

What it takes to be successful 

• Expert knowledge on the Retail landscape and relevant topics within the industry 

• Be a strategic problem solver, with the ability to understand client business challenges and develop creative, effective & measurable solutions. 

• Agile and collaborative approach to designing and developing capabilities with strong sales, business, and commercial acumen. 

• High-level stakeholder management capabilities, who can influence a diverse range of teams and individuals. 

• Effective in both verbal and writing when presenting / packaging projects to the clients and internal stakeholders is a much. 

• Experienced trainer, having worked with marketing teams to deliver learning & development programs. 

• Strong data & tech partner management capabilities, with established relationships in place with key partners 

• Highly organised, detail orientated, QA-focused with demonstrated project management capabilities. 

• Ability to work in a matrix organisation, managing complexity and challenges. 

• Flexibility to work in a cross-functional team but also have the initiative to problem solve independently. 

• Deep understanding of retail commercial elements such as profit margin, inventory levels, forecasting, and demand planning to inform media decisions. 

• 10+ years of experience in ecommerce/retail strategy, partner management, ecommerce campaign management and client relationship management 

• Experience in campaign management and optimization across multiple retail platforms (Lazada, Shopee, Foodpanda, Criteo, Google, Meta, Tiktok shop etc.). 

• Experience with retail bid management platforms, such as Pacvue or Skai 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted 

• Welcome and assist drivers with inquiries, complaints, and requests politely and professionally
• Prioritize driver needs and deliver tailored solutions with empathy and patience
• Provide accurate, up-to-date information on Bolt’s products, services, and policies
• Resolve issues on the spot where possible, escalating complex cases to Tier 2 or the DEC Manager when needed
• Support our office-based CS Team when needed
• Manage a high volume of interactions efficiently to reduce wait times and improve satisfaction

• You have C1 English proficiency and at least B2 proficiency in Malay
• You have excellent communication and interpersonal skills, with a natural customer-first mindset
• You demonstrate strong problem-solving skills and the ability to stay calm under pressure
• You are flexible and adaptable to changing needs in a fast-paced environment
• You are well-organized and capable of managing multiple priorities at once
• You have strong attention to detail and ensure accuracy when handling driver requests and cases

• Directly shape the driver experience and build long-term loyalty within our community
• Join a global team making an impact in 50+ countries and 600+ cities worldwide
• Work in an energetic, fast-moving environment with endless learning opportunities
• Accelerate your career growth with structured training and cross-functional exposure
• Competitive compensation and the opportunity to grow within Bolt
• Collaborate daily with a diverse, international, and inclusive team
• Be part of a company that is redefining mobility and making cities better for people

Purpose of the role

The WFM Senior Schedule Planner (Senior SP)/ Schedule Planner operates as senior level role within CEG’s WFM Schedule Planning team, with responsibilities in creating and publishing accurate agent and Team Manager schedules.

The Senior SP/Schedule Planner will organize schedules to optimize balanced SLA delivery and comply with legal and operations constraints. This role also has responsibilities in BAU schedule activities, such as shift assignment, training, meeting and coaching as well as JIRA ticket requests, for agent pull-out. This role is also a ‘subject matter expert’ in Verint setup and maintain Verint profile.

As a senior role in the schedule planning team, the senior SP/Schedule Planner is a support to the WFM management team. The senior SP also provide coaching to team members, as well as leading projects and task.

Activities Performed on the Job

The activities of the Senior Schedule Planner/Schedule Planner will have responsibilities of supporting team management and project management.

1. Shift and specialization planning based on demand need.
2. Design schedule patterns that is non-bias, best fit with demand need and complying to local regulation
3. Upload and publish rosters into Verint.
4. Review changes in demand need, suggest and complete shift change adjustment based on agreed timeline.
5. On time Scheduling and publishing of planned shrinkages to ‘best’ time
   • Training, meeting, and coaching (TMC) planning and mapping to the ‘best’ time in schedule
6. Managing additional shrinkage requests
   • Manage additional shrinkage requests coming from different department, based on priority, and agreed timelines.
7. Complete Work Requests and Ticketed Work Items
   • Manage agents’ user profile based on skillset updates from L&D and reflect reporting alignment based on HC profile updates.
   • Manage and support stakeholders’ requests through JIRA service desk.
   • Update time off pool settings in Verint based on HC profile updates.
8. Stakeholder Engagement
   • Participate with added value in meetings and engagements with key stakeholders (e.g., CEG tech Team, CST Regional Customer Deliver Managers and wider WFM team)
   • Maintain clear communication to all parties in all kinds of communication channel.

The WFM Senior Schedule Planner/Schedule Planner have activities & expectation as below:

1. Strong Personal Performance
   • Always be a role model to Schedule Planners and wider WFM.
   • Perform and complete SP responsibilities with high standard.
2. Supporting Team management
   • Lead/ organize the team in projects/ tasks
   • Provide feedback and support to scheduling team on errors and best practice
3. Project Management
   • Opportunity to guide the team in OKR, projects and tasks with Manager's supervision.
4. Other non-core tasks
   • Support new team members and interns.
   • Other activities as defined by Team Manager and WFM Manager

Expectations – Behaviors and Values

1. Curious mind with a good ability to understand technical concepts
2. Proactive attitude towards both adapting and instigating change
3. Passion to support, help and do the right thing.
4. Understanding Agoda’s business priorities

Competencies Required

The Senior Schedule Planners requires competencies of Schedule Planners and additional competency to excel in presentation is expected:

Qualifications, Experience and Trainings Required

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.  

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com  

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:  

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.  

Reporting of the role:

This role reports to: Ad Ops Lead             

Role Summary:

As an Executive, Ad Ops – you will support day-to-day Ad Operations for assigned accounts, aiding campaign planning, scheduling, implementation and tracking. This role involves managing relationships with third-party vendors and media teams to ensure the proper delivery of digital ad campaigns. You will be responsible for helping provide various tagging and technical recommendations internally.

What your day job looks like at WPP Media: 

• Set up campaigns, placements and creative assets through our in-house campaign management system (DCM), third-party ad serving partners, and publisher interfaces.
• Expand trafficking knowledge advancing from simple creative setups, encompassing standard desktop display, mobile, and 1x1 tracking, to more intricate creative setups, encompassing but not limited to video and dynamic creative.
• Monitor campaign delivery to ensure campaigns are running as expected and targeting objectives are met. Check daily reports, providing updates in team meetings, and providing troubleshooting support for trafficking issues related to creative and publisher implementation.
• Maintain regular checks and analysis of campaigns to ensure 100% accuracy.
• Liaison with the Account Management team ensuring a timely launch and correct campaign implementation; addressing any questions/issues that may arise.
• Present in internal team meetings and participate in client meetings on an ad hoc basis.
• Support senior team members on complex campaign setups and escalations to third party vendors when necessary
• Support senior team members on projects.

A bit about you:

• Computer literate with superior knowledge of Excel.
• Able and eager to learn new concepts.
• Diligent with a strong attention to detail.
• A self-starter with the ability to manage your own workload.
• Able to multitask, prioritise and manage expectations.
• Strong quantitative, analytical and problem-solving skills.
• An active interest in everything digital, ideally with an understanding of online advertising industry trends.
• Excellent verbal and written communication skills.
• Experience of working with Campaign Manager 360, Sizmek, AdForm, Flashtalking and/or third-party ad servers would be a distinct advantage.

#LI-Promoted

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Agoda   

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.    

Get to Know our Team:   

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.  

The Opportunity:  

We are looking for a WFM Senior Planner - Forecasting to support our growing CEG team. You will help manage workforce planning & forecasting , ensure strategic goals are met through forecast modeling, collaborative planning, and effective communication with various teams within CEG and other departments.  

You also need to have good story telling abilities to be able to explain and drive conversations with senior leaders within CEG.  

ACTIVITIES PERFORMED ON THE JOB:  

• Lead Planning and forecasting for one product in CEG which could include HC Forecast, Attrition forecast, BPO forecast, etc. 

• Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/messaging, and future additional channels.  

• Analyze contact volume, handle time data from multiple point of views to understand and explain the potential gaps and next steps. (SQL expertise may be needed) 

• Communicate proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary.  

• Work with Analytics team to drive dashboarding, gap analysis, etc. to ensure WFM dashboards are always error free. 

• Collaborate with other departments, team managers, and operations leaders to identify opportunities for improvement of resource utilization.  

• Communicate and recommend actions related to forecasting and resource planning to CEG leadership team.  

• Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve.  

EXPECTATIONS - BEHAVIORS AND VALUES  

 COMPETENCIES REQUIRED  

 It’s Great If You Have:  

• Strong Excel and SQL skills.  

• Experience in Python or R is good to have.  

• Understanding of data visualization tools like Tableau.  

We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.   

About Agoda  

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.   

Get to Know our Team:  

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are in a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. 

The Opportunity: 

We are looking for a WFM Senior Associate Manager to support our growing CEG team. You will help manage the long-term forecasting, ensure strategic goals are met through forecast modeling, collaborative planning, and effective communication with various teams within CEG and other departments.

You also need to have good story telling abilities to be able to explain and drive conversations with senior leaders within CEG. 

ACTIVITIES PERFORMED ON THE JOB: 

• Lead Planning and forecasting for one or more products in CEG and manage end-to-end interactions with Senior leadership, Operations, Finance, etc. 

• Lead/participate in workforce management-related projects with various teams within and outside CEG. 

• Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/Messaging, and future additional channels.

• Review & communicate necessary real-time and proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary. 

• Collaborate with other departments, team managers, and operations leaders to identify opportunities for improvement of resource utilization. 

• Communicate and recommend actions related to forecasting and resource planning to CEG leadership team.  

• Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve. 

EXPECTATIONS - BEHAVIORS AND VALUES 

COMPETENCIES REQUIRED 

It’s Great If You Have: 

• Strong Excel skills and beginner SQL skills. 

• Experience in Python or R is good to have. 

• Understanding of data visualization tools like Tableau. 

We welcome both local and international applications for this role.

New hires will be based in Kuala Lumpur, Pune or Gurgaon Only. Full visa sponsorship and relocation assistance available. 

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more 
information, visit wppmedia.com   

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:   

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.   
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.   
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.   

About WPP Media Clients Team: 
WPP Media Clients team is a business unit within WPP Media Malaysia that services our local Growth led clients which are performance oriented, need agile team and require fast turnaround operations. The team 
consists of media specialists that perform a hybrid role cutting across the entire campaign lifecycle, namely end-to-end client engagement, strategic planning and campaign management.   

About the Role:  
We are looking for a highly motivated Associate to join the WPP Media Clients Team based out of Malaysia. As an Associate in this team, you should come with about 1-2 years of total work experience in the media industry, and fresh graduates are welcome.

You will be reporting to Associate Director in this role. 

As the primary point of contact for your clients, you will manage their advertising needs end to end across all channels. This includes developing and maintaining strong relationships with clients, understanding their 
business goals, and translating these into effective advertising strategies. You will be required to oversee the entire campaign lifecycle, from initial strategy and planning to setup, execution, and ongoing optimization.

Your role is crucial in ensuring that campaigns are delivered on time, within budget, and meet or exceed client expectations. Through meticulous planning and continuous performance analysis, you will drive successful 
outcomes and deliver exceptional value to our clients.   

Key Responsibilities:  

1. Client Relationship & Servicing:   
• Client Champion: Communicate with clients, providing regular updates on campaign performance, industry trends, and new opportunities in a timely manner.   
• Trusted Advisor: Maintain strong, long-lasting relationships with clients based on trust, transparency, and timely communication. Provide recommendations to help clients achieve their business goals.   
• Strategic Insight: Develop an understanding of client businesses, target audiences, competitive landscapes, and industry trends.  

2. Account Management:   
• Goal-Oriented Planning: Collaborate with clients to define clear and measurable campaign objectives, 
aligning advertising strategies with overall business goals.   
• Cross-Channel Expertise: Develop comprehensive advertising strategies and media plans across all 
relevant channels with the guidance of platform experts within your team.   
• Campaign Management: Use WPP Media workflow management tool to capture and guide campaign requirements and allocate resources effectively across different channels for effective campaign delivery.  

3. Implementation & Operations:   
• Seamless Execution: Implementation of advertising campaigns across all channels, ensuring timely launch and accurate setup. Continuous learnings, new technologies/tools and media know-how. 
• Budget Control: Manage campaign budgets and track spending meticulously to ensure optimal ROI.   
• Team Collaboration: Leverage internal teams (e.g., creative, analytics) to ensure seamless campaign execution and alignment with client expectations.   
• Performance Monitoring: Monitor and optimize campaign performance closely, using WPP Media and/or other relevant tools to track key metrics and identify areas for improvement.   
• Billing and Reconciliation: Ensure client spends are reconciled post campaign and supporting documents are maintained. Liaising with Finance to ensure client billing and vendor invoicing are up to date.  

4. Optimization & Reporting:   
• Data-Driven Optimization: Regularly analyse data to uncover insights, adjust strategies, and implement changes that enhance campaign performance. Liaison with champions within your team to progressively improve the performance of your client campaigns.  
• A/B Testing: Conduct A/B testing to identify the most effective campaign elements and optimize for conversions, engagement, and other key performance indicators.   
• Insightful Reporting: Generate reports from WPP Media proprietary dashboard that clearly communicate campaign performance, insights, and recommendations to clients in a digestible and actionable format.   
• Strategic Analysis: Analyse campaign data to identify trends, opportunities, and areas for improvement, providing strategic recommendations to clients for future campaigns.   

Skill Sets:   
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment. Individuals with a ‘can-do’ attitude will thrive.  
• Good communication, presentation, and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.   
• Strong analytical and problem-solving abilities, with a meticulous data-driven approach to campaign planning, management and optimization.  
• Some understanding and hands-on experience across several advertising channels (biddable and non-biddable media) would be ideal.   
• Prior experience in using analytics tools, e.g., Google Analytics, Adobe Analytics, Evogenious (TV), Clear Decisions, Microsoft Excel, Microsoft PowerBI is a good to have.   

Three best things about the job:   
• You will build knowledge across all phases of client delivery, starting from strategic planning all the way to campaign execution and reporting widening opportunities for professional development and 
growth.  
• You will build experience across different platforms, be exposed to what’s latest across all media types and be the first to use the latest technologies and tools as part of your day-to-day work.  
• You will have opportunities to develop your client servicing skills as you will be front facing your client and engaging directly with them from briefing all the way to reporting.  

Role: Executive, Client Growth

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

About WPP Media  

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.  

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:  

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.  

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.  

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.  

Reporting of the role:

Director, Client Growth, WPP Media Solutions

3 best things about the job: 

• Working with the industry’s leading team of media performance experts in digital channels and platforms, search, social and programmatic, AI, cross-channel optimization, and data driven technologies and software.  

• Working closely with agency client leads, planners and clients themselves to strategically expand their use of WPP Media Solutions both in terms of revenue and footprint. 

• Working closely with Media Solutions and expert Practice leaders to drive excellence in client development, strategic proposals so as to present WPP Media Solutions to the best potential. 

Measures of Success 

In 3 Months:  

• An in-depth knowledge of WPP Media Solutions offerings and process. 

• Contribute to campaign planning and proposals. 

 In 6 Months:  

• Independently manage campaign planning and proposals. 

• Oversee day-to-day management of campaigns. 

• Coordinate communication with the Operations team before, during, and after the campaigns, co-work with the wider team, regional client growth team, marketing science team and marketing team. 

In 12 Months:  

• Become a Subject Matter Expert (SME) on WPP Media Media Solutions offerings and process. 

• Develop long term relationships with all your designated media buying agencies & clients.  

• Contribute to strategy building for campaign to best deploy cross-channel solutions for clients. 

What your day job looks like at WPP Media Solutions:  

• Collaborate with planning team to develop and execute media plan based on client’s brief. 

• Evangelize Nexus Media Solutions, it’s values and act as an NMS campaign planning expert. 

• Work closely with internal teams to ensure cohesive and effective media planning and execution. 

• Ensure the sales administration process adhere to best practice and see that all service levels are optimum. 

• Ensure your client base have updated information including sales collateral and information on new solutions and capabilities. 

What you’ll bring:  

• Results/goal-oriented 

• Good communication skills – verbal and written. 

• Excellent planning and self-organization discipline 

• Attitude: Pursues work with energy, drive, and a strong accomplishment orientation 

• Attention to detail: Ensures that all tasks are completed with 100% accuracy. 

• Strong initiative, resourcefulness & willingness to learn. 

• Takes ownership of KPIs and OKRs.

Desired Qualifications, Skills & Abilities:

• 1-year professional experience with digital marketing agency, ad network or other digital media company. Fresh graduates are also encouraged to apply.  

• Bachelor’s degree, or equivalent diploma in disciplines such as Mass Communications, Advertising/Media, Business Studies or relevant experience. 

• Proficiency with Microsoft Office, especially Outlook and Excel 

• Passionate about Media and Advertising and eager to keep learning 

• Ability to work within a fast-paced deadline driven environment.  

• Strong interpersonal skills  

#LI-Promoted

Get to Know our Team:

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.

The Opportunity:

The Capacity Planner role (CP) operates as a specialist role within CEG’s WFM team. Providing support, through forecasting and operational capacity performance analysis, to the CEG front line operations. The CP is a ‘subject matter expert’ in WFM, in this way the role holders support CEG balance the demands to customer SLA targets and business objectives.

The goal of this role is to forecast the contact center contact demand, executing and recommending appropriate resource and demand interventions, to enable SLAs to be realized in line with strategic business guidance, and providing support to Associate Capacity Planners and Capacity Planners.

The CP plays an important role across the broader WFM team and CEG operations, to enable a continuous improvement culture. In doing this, it is common that the CP will be involved in collecting and providing feedback on common challenges, supporting change initiatives, and providing input and feedback to enable a smoother and more consistent delivery of SLAs.

Activities Performed on the job: 

• Medium and short-term forecasting  
  • Create medium term forecast (4-12 weeks) based on latest HC model FC, considering latest demand and AHT trends  
  • Calculate daily and hourly HC requirement (per channel) to be used by Schedule Planners in roster planning  
  • Create short-term forecast (0-4 weeks) to see possible short falls on staffing based on actual scheduled HC 
• Shrinkage planning  
  • Manage planned shrinkage (external and internal) based on team’s capacity  
  • Communicating any increase or decrease in planned shrinkages to stakeholders e.g., Ops teams, LnD, etc. '
• Levers planning  
  • Planning overflow of supply (FL support, Chameleon) based on over or under supply of HC vs requirement  
  • Planning of demand suppression in the form of demand levers  
• Stakeholder Engagement:   
  • Collaborate with key stakeholders (e.g., CST Service Delivery Managers, LnD, wider WFM team) outside bi-weekly meetings regarding medium and short-term forecasting, shrinkage planning, possible agent behavior issue based on data.  
  • Present in bi-weekly meetings discussing the review and learnings in the past 2 weeks and preview of what to expect in the next 8 weeks, including recommendations on how to eliminate/minimize possible pain points in delivering business requirements.  
  • Participate with added value in meetings and engagements with key stakeholders (e.g., CEG tech Team, Regional Managers and wider WFM team).  
• Other non-core tasks:   
  • Support new team members and interns.  
  • Process improvement  
  • Other activities as defined by WFM Manager.  
  • Prepare related WFM report 

Nice to have 

• Experience in capacity planning within/outside contact center environment 

Competencies Required:

Expectations - Behaviors and Values:

Qualifications, Experience and Training Required:

Location: The role is to be based out of Bangkok or Kuala Lumpur Only. Visa & relocation will be provided.

Get to Know our Team: 

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. 

The Opportunity:

The Associate Director of Customer Support will lead a region of the Customer Service Delivery team supporting ~25% of our 18 language teams across Accommodation, Flights & Activities as they provide support to customers across voice, email, messaging/chat and back-office activities. This role is based in Kuala Lumpur, Malaysia and supports teams across multiple sites.

This role requires a high level of personal and professional skills associated with running global operations teams. First and foremost, this is a people leader role and enabling local teams to be successful is core to the role. In addition to being a great people leader and communicator, the ideal candidate will bring a vision, a sense of curiosity, a passion for travel, keen analytical skills, a tech-centric mindset, and a willingness to lead by example. 

This position is open to both local and foreign candidates and we will provide a relocation package for the right candidate.

In this Role, you'll get to: 

• Empower Your Team: Lead and inspire your team by committing to coaching, providing constructive feedback, and recognizing achievements. Facilitate brilliant outcomes to help your direct reports, their teams, and the entire organization succeed.
• Drive Continuous Improvement: Proactively identify opportunities for process enhancements and optimizations. Be willing to experiment, iterate, and learn along the way to drive operational efficiency and effectiveness.
• Partner with win/win mindset: Successfully partner with supporting functions and senior internal stakeholder in the wider Customer Experience Group (CEG) for overall team success. Align vision for servicing and ensure teams are collaborating towards shared goals with a customer/partner first mindset.
• Collaborate Across Boundaries: Work closely with global colleagues and internal teams to ensure seamless integration and alignment between operational processes and business objectives, delivering better outcomes together.
• Align with Strategic Vision: Communicate and connect your team to the company's vision and strategy, making these relevant and digestible for local teams to ensure alignment and understanding.
• Lead with Purpose: Guide your team in achieving key outcomes related to customer experience, process improvement, and data-driven decision-making, ensuring high performance and customer satisfaction.
• Cultivate a Positive Culture: Create and nurture a team culture that is highly engaged and effective. Encourage open communication, idea sharing, and challenging the status quo to foster innovation and growth.
• Embrace Risk and Learning: Be unafraid to ask for help, willing to fail-fast, and ready to take calculated risks when necessary to drive progress and innovation.
• Ensure a Supportive Environment: Maintain a safe, friendly working environment that encourages team members to speak up, share ideas, and challenge existing processes for continuous improvement.
• Uphold Compliance and Values: Ensure company compliance requirements and initiatives are upheld and supported 100%, while embracing and promoting the organization's mission and values.
• Embrace the Agoda Mission and Values

What you'll Need to Succeed:

• Significant leadership experience is essential
• Strong background in multi-channel Contact Center, Multiple sites and geographies experience preferred
• Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance
• Excellent listening skills, critical-thinker, and problem solver with attention to detail
• Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments
• Must be able to handle multiple projects and effectively manage different timelines
• Must be an assertive team player with high energy to work in fast-paced environment

Good to have

• Familiarity with Agile methodologies for managing multiple projects in a fast-paced environment.
• Proficiency in CRM tools and contact center software, WFM tolls and data visualization tools are a plus
• Experience with predictive analytics and AI-driven tools will be helpful
• Familiarity with Agile methodologies for managing multiple projects in a fast-paced environment.
• Fluency in additional languages (depending on the regions served) could be a plus
• Open for Malaysia based applicants only, no relocation support provided