Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

Support our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! We’re looking for a customer experience manager who will  deliver reliable service for shops and customers, drive engagement and lead growth initiatives. This role focuses on service level outcomes, district shop health, and cross site consistency, while reducing churn drivers and improving the overall shop experience. 

The Role

This role calls  for performance and consistency across sites and regions. You’ll lead supervisors and people managers, drive outcomes, and strengthen execution across quality, training, people development and day to day operations. You will own KPI outcomes across assigned regions and partners, including service level, answer rate, QA, error rate, and shop churn. You’ll run an operating structure that drives accountability, including weekly data driven reviews and calibrations and improve org health through leadership development, engagement, retention, and schedule reliability. This role drives capacity planning and people  strategy, including coverage, hiring, and routing efficiency and ensures consistent execution of standard processes,  escalations, and service standards across all sites. Ultimately, you’ll turn performance insights into clear action plans that improve speed, accuracy, and customer experience.

Working hours for this role are Monday to Friday from 4pm to 12am.

The Team

You’ll lead supervisors and people managers through clear goals, coaching, and performance management. You will strengthen the operating model across training and quality by partnering with Training, QA, People Partner, and Data. You’ll also partner cross functionally to reduce churn and reduce recurring shop and customer friction

The Winning Recipe

These are the core competencies this role calls for:

• 3 to 5 years experience in call center operations, with at least 2 years leading supervisors or managers with clear KPI ownership and sustained performance improvement
• Excellent verbal and written English skills
• Strong analytical skills and comfort using dashboards, spreadsheets, and QA reporting
• Demonstrated ability to coach, develop and collaborate cross functionally with Product, Ops, People Partner, QA, Training 
• Strong communication, problem solving and decision making skills
• Ability to prioritise, time-manage and stay calm and effective in a high paced environment
• Must be able to travel to Slice sites and BPO partner locations

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Private healthcare insurance
• International environment and great teamwork 
• Opportunity to grow and develop

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• 30 minute meeting with Recruiter
• 45 minute meeting with Hiring Manager
• 30 minute meeting with Director of Customer/Restaurant Support
• 30 minute meeting with VP of Customer Service
• 30 minute meeting with HR
• Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com

Turn it up to 11 as a Software Development Engineer in Test

Do you want to be utilizing the latest technology to solve some of the biggest challenges that companies are facing?  Do you want the opportunity to work with a team of incredibly intelligent, fun-loving, and collaborative engineers and architects?  Are you looking to grow and develop your skills across a variety of technologies?

If you answered yes to any of those questions, then Inspire11 could be a great fit for you!  We are a full services local consulting firm that is building out customized solutions to help our clients stay relevant in an ever-changing technological environment.  Our project work spans across a variety of specialties including app development, software development, cloud migrations, completely greenfield projects, feature enhancement, etc. and a variety of industries. 

We partner with our clients to optimize their business, and ultimately blow their minds with the solutions we’re able to implement.  Our team is always tackling the most difficult problems that client teams face, and are never stuck in maintenance mode.  This means that they are working on exciting projects like building out the world’s first smart trailer. 

Our team is always learning from each other and pushing the boundaries of what’s possible. 

You’re still not sold?  There’s more:

• Growth opportunity: We are always learning new technologies and educating our clients on what’s available in the tech space. You also will have the opportunity to engage in growing the team and there are ample opportunities to take ownership
• Work life balance: We are respectful of people’s boundaries and have unlimited time off so that our team has time to recharge and do their best work
• Flexible hours: We understand that our team members have different needs and do our best to work with their schedules
• Inclusive environment: We are committed to building an inclusive environment where all teammates feel comfortable and supported
• Fun! We love to keep things fun, both within our client work and at companywide events

So what do I have to do to join?

• Build and maintain automated tests at various levels within application stacks for clients across Agile squads
• Mentor and influence SDET on automation architectures, methodologies, coding standards, and best practices through code reviews and architecture designs
• Partner with development teams to evangelize the best test practices from the SDET community
• Ensure correct executions for automated test cases in the CI/CD pipeline
• Produce reports on KPIs of testing results, loggings, and coverages
• Collaborate with Agile teams to determine testing plans that cover testing paths for all business functionalities
• Provide sign-off for release activities
• Work seamlessly with off-shore team to finish testing requirements collaboratively

I can do that!  Any other skills that I need?  

• Bachelor's degree plus a minimum 5 years of experience in writing automated tests at the unit, integration, and system levels
• Having a proven track record of career progression is ideal
• Excellent understanding and knowledge of software quality assurance principles and practice
• Experience in implementing entire Software Test Life Cycle (STLC) including identifying & designing test plans, test cases, and execution of test cases in an Agile Environment
• Experience in TDD, continuous integration and delivery, and code review practice
• Hands-on experience with JavaScript/TypeScript, Node, or Java.
• Understanding of OOP concepts
• Hands-on experience in end-to-end test automation framework development using Nightwatch.js, Selenium, TestCafe, or Cypress
• Experience using a test case manager such as TestRail or Zephyr
• Hands-on experience writing integration tests using Postman or similar tool/library
• Hands on experience writing unit tests using JUnit/TestNG, Chai, Mocha, Mockito or similar mocking framework
• Familiarity with Amazon Web Services and Docker
• Experience incorporating automated tests into CI/CD pipeline
• Writing integration test suites for model training against an API
• Knowledge with Agile/SCRUM/Kanban
• Experience in leading/mentoring offshore teams is a big plus

At Inspire11, we believe our values make a difference:  

• We value, support, and help each other grow
• We are committed to active inclusion and diversity
• We are transparent and believe the best idea wins
• We succeed when our customers succeed
• And we keep it fun!

We believe that everyone drives change, and everyone is an owner. Nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of the digital and analytics space.