Hourly Rate: $18 to $25

Factory Direct Enterprises LLC (FDE) proudly represents Ashley, the #1 selling furniture brand in the world and the leading retailer of furniture and bedding in the United States. We are committed to "Amazing" our Team Members by supporting their journey toward becoming their best selves through competitive pay, benefits, a strong culture, and growth opportunities. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025.

Who We Are

• #1 Selling Furniture Brand in the World
  
  
• #1 Retailer of Furniture and Bedding in the United States
  
  

Our Culture & Team Member Programs

At FDE, we pride ourselves on a culture of recognition and growth. We invest in our team and value feedback through programs like Employee Surveys.

Our Ashley Cares programs highlight our commitment to our team, guests, and communities:

• Hope to Dream: For every mattress sold, a portion of proceeds is used to purchase and donate beds to children in need (ages 3–16)
  
  
• Give a Day: Paid volunteer day annually with an approved organization
  
  
• Corporate Chaplains: Support for grief care, hospital visits, marriage/parenting, aging parents, and stress management
  
  
• Life Resources: Quarterly events supporting finances, relationships, health, and wellness
  
  
• Team Member Relief Fund: Financial assistance for unexpected life events
  
  
• SmartDollar: FREE financial wellness program for budgeting, debt reduction, and saving

Position Overview

The SM is responsible for assisting in executing and achieving all corporate visual merchandising strategies and business goals. The SM effectively assists with all day-to-day functions of stores including the guest experience, visual merchandising, and operational excellence.  This role also also has eligibility for the FDE G3 Profit-Sharing Program, rewarding team members based on company and store performance outcomes.

Essential Functions:  

SALES GENERATION 

• Seek ways to support the sales team and drive overall sales 

• Deliver exceptional performance while assisting in the sales (TO) process 

• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge 

• Maximize all in store marketing events, i.e. VIP Events, Private Events 

OPERATIONS 

• Manage and drive 100% compliance of all visual processes 

• Control store payroll and expenses and maintain budgets, continually striving to reduce costs 

• Manage store inventory 

• Assist in training staff in all areas of responsibility 

• Build and maintain good communication with members of corporate office, property management and other stores 

• Facilitate the prompt repair of store equipment as required 

• Exhibit proficiency in computer programs used by the Company including Word, Excel 

MERCHANDISING/VISUAL 

• Implement and maintain all corporate merchandising directives and ensure execution of effective merchandising strategies 

• Ensuring proper signage is being utilized to effectively market in-store products 

• Take pride and accountability for the visual appearance of the store 

• Responsible to maintain a selling floor that is neat, clean, organized and reflects the correct visual image at all times 

• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction. 

The SM may occasionally perform duties such as unloading trailers or merchandising as needed for proper store operation.  The SM will also perform other duties as assigned from time to time; have the ability to lift, lower, push or pull furniture up to and in excess of 100lbs and to stand for long periods of time. 

Schedule Expectations 

• This is a full time role, with a scheduled 40 hours per week with open availability working holidays and weekend.   

• During peak times, they may be asked to work overtime hours to support the store. 

• Regular attendance at the home store for business needs is an essential function of this position. 

• Occasional Travel for special projects at other regional stores. 

Education & Experience Preferred 

• Degree in retail management, visual merchandising, graphic design, interior design, marketing or related field required; Equivalent experience may be considered in lieu of education. 

• 1-year experience in retail visual merchandising or design.  

Join Us Today:

If you are seeking a rewarding career with industry-leading benefits, professional growth opportunities, and a culture that values its people, we invite you to apply today. At FDE, we are committed to supporting our Team Members in becoming their best selves. This commitment is reflected in our competitive compensation, benefits, and development programs, as well as our vision of being the employer of choice in every community we serve. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025.

About Us

Factory Direct Enterprises LLC is a leading licensee of Ashley, the number one selling furniture brand in the world and the top retailer of furniture and bedding in the United States.

Compensation and Benefits

We offer one of the most competitive compensation packages in the furniture industry:

• Commission-based salary ranging from $40,000 to $90,000 per year, based on performance
• Annual bonus structure tied to individual performance and company success
• Weekly commission and bonus opportunities on written sales
• Presidents and Premier Programs that offer additional weekly bonus incentives
• Paid, comprehensive two-week training through the Ashley Sales Academy
• 401(k) retirement plan with company match
• Paid time off, holiday pay, and your birthday off
• Medical, dental, and vision insurance starting as low as $25 per week
• Employee discounts on furniture and accessories
• Referral bonuses up to $1,000 for recommending successful candidates
• Eligibility for the FDE G3 Profit-Sharing Program, rewarding team members based on company and store performance outcomes

Our Culture and Team Member Programs:

FDE maintains a culture of recognition, service, and growth. We actively invest in the well-being of our team and welcome employee feedback through programs like Peakon Surveys. Our Ashley Cares initiatives support our employees and communities, including:

• Hope to Dream: A portion of mattress sales funds beds for children in need
• Give a Day: Paid volunteer day annually with an approved non-profit organization
• Corporate Chaplains: Confidential support for personal challenges such as grief, family needs, and stress
• Life Resources: Quarterly educational events focusing on financial literacy, health, and wellness
• Team Member Relief Fund: Financial assistance during unexpected life events
• SmartDollar: A free financial wellness platform to help manage budgets and plan for the future

Position Overview: Home Furnishings Advisor

The Home Furnishings Advisor is responsible for delivering a unique and personalized guest experience. You will act as a representative of our brand, guiding customers through their home furnishing journey. As a subject matter expert, you will leverage your product knowledge and customer service skills to drive sales and ensure customer satisfaction.

Key Responsibilities:

Sales and Customer Experience
• Sell a wide range of Ashley home furnishings, accessories, and warranties using the Ashley Sales Approach
• Welcome and engage with every guest professionally and attentively
• Deliver compelling product presentations and offer complete solutions including protection plans and financing
• Build and maintain customer relationships through proactive communication during and after the sales process

Post-Sales Administration
• Accurately complete post-sale documentation and ensure order details meet customer expectations
• Provide all necessary paperwork to the Customer Service Department
• Enter accurate customer information into the UPs system, including contact details for future follow-up
• Record advertising efforts and maintain a lead database using customer information forms

Showroom Presentation
• Support store appearance through regular floor recovery and adherence to safety and cleanliness standards
• Ensure every customer has a professional and welcoming in-store experience

Professional Development
• Use company-provided tools and training to enhance sales performance
• Stay informed about product updates and company initiatives
• Participate in sales meetings, training sessions, and one-on-one coaching

Performance Expectations:

You will be evaluated on a variety of key performance indicators including:

• Total sales volume and sales per guest
• Bedding sales, close rate, protection plan sales, and average transaction value
• Number of credit applications submitted
• Net gross margin and guest satisfaction (Net Promoter Score)
• Total Piece Exception Rate and related inventory accuracy metrics

Additional Duties:

• Assist with cashiering or merchandise tasks as needed
• Participate in inventory and other operational processes
• Travel to other store locations for training or meetings as required

Schedule Requirements:

• Must be available to work at least 40 hours per week, including weekends
• Additional hours may be required during holiday or peak seasons
• Regular attendance at the assigned store is required
• Two days off per week are scheduled except during holiday periods

Qualifications:

• Highly motivated with a positive attitude and strong interpersonal skills
• Previous sales experience is helpful but not required
• Comfortable in a performance-driven, customer-focused retail environment
• Strong attention to detail and commitment to delivering exceptional service

Job Type:

Full-time

Benefits:

Health insurance, dental insurance, vision insurance, life insurance, paid time off, 401(k) with employer match, employee discount