Pick a job to read the details

Tap any role on the left — its description and apply link will open here.

CL

Senior Data Scientist

Clarity Innovations · Bluegrass Station, Lexington, Kentucky

Data Engineering Bluegrass Station, Kentucky Posted May 6, 2026

Clarity Innovations is a trusted national security partner, dedicated to safeguarding our nation’s interests and delivering innovative solutions that empower the Intelligence Community (IC) and Department of Defense (DoD) to transform data into actionable intelligence, ensuring mission success in an evolving world.

Our mission-first software and data engineering platform modernizes data operations, utilizing advanced workflows, CI/CD, and secure DevSecOps practices. We focus on challenges in Information Warfare, Cyber Operations, Operational Security, and Data Structuring, enabling end-to-end solutions that drive operational impact.

We are committed to delivering cutting-edge tools and capabilities that address the most complex national security challenges, empowering our partners to stay ahead of emerging threats and ensuring the success of their critical missions. At Clarity, we are people-focused and set on being a destination employer for top talent, offering an environment where innovation thrives, careers grow, and individuals are valued. Join us as we continue to lead innovation and tackle the most pressing challenges in national security.

Role
This role is for a Senior Data Scientist on a close-knit team supporting Special Operations Forces Support Activity (SOFSA), a U.S. Special Operations Command program at Bluegrass Station in Lexington Kentucky. SOFSA provides flexible and highly responsive logistics support services to ensure that the equipment readiness requirements of the special operations war fighter are met. As a subject matter expert, the Senior Data Scientist will leverage their experience to gather and derive insights from complex data, assist the command with development initiatives, and facilitate digital transformation efforts. The work done in this role has a direct impact on mission readiness as the team's efforts go toward making a more resilient and data-driven organization.

Responsibilities

A Senior data scientist will have skills sets of both data analysts and data engineers. Senior Data scientists are responsible for designing, implementing, and maintaining a data pipeline. In addition, Senior Data Scientists shall interpret and analyze complex sets of data, as well as plan, execute, and manage ML projects with cloud-native platforms and advanced ML solutions. They understand some of the most challenging processes, technologies, and can leverage a vast array of methodologies in the field, such as data mining, natural language programming, and machine learning. Senior Data scientists must have a combination of skills that includes programming, mathematical modeling, statistics, and domain knowledge. They must combine an advanced math and statistics background with programming, domain knowledge, and communication skills to analyze data, create applied mathematical models, and present results in a form useful to the organization. They must also be able to understand and manipulate structured and unstructured large data sets, which requires proficiency in distributed SQL programming, relational and non-relational data queries, general programming languages (such as Python and R,) and machine learning techniques.

The Senior Data Scientist shall perform the following tasks:
• Interpret and analyze data using exploratory mathematic and statistical techniques based on the scientific method.
• Coordinate research and analytic activities utilizing various data points (unstructured and structured) and employ programming to clean, massage, and organize the data.
• Experiment against data points, provide information based on experiment results and provide previously undiscovered solutions to command data challenges.
• Coordinate with Data Engineers to build Data environments providing data identified by other data professionals.
• Apply and develop scientific methodology, statistics, and algorithms to discover and frame relevant problems, hypotheses, and opportunities.
• Develop predictive and prescriptive modeling, natural language processing (NLP), Robotic Process Automation (RPA), text mining and processing, clustering, forecasting methods, and other advanced statistical techniques.
• Design and automate processes to facilitate the manipulation and analysis of data. Manage and integrate data across dissimilar data sets. Analyze large-scale structured and unstructured data.
• Use frameworks such as Spark and Hadoop to conduct large-scale data processing. Perform statistical modeling and create data visualizations using products like Tableau, Microsoft Power BI and R Shiny.
• Research, design, and implement algorithms to solve complex problems. Program using R, Python (NumPy, SciPy, Pandas) or similar analytical languages.
• Perform data engineering, data processing and modeling techniques using cloud-based data management, data science, and ML platforms such as Databricks, IBM Cloud Pak, Cloudera, and Snowflake.
• Communicate complex concepts and hypothesis to a non-technical audience through digital storytelling.
• Be capable of instructing others on the use of Data Science practices and capabilities.

Requirements

A minimum of 6 years of hands-on Data Science experience is required.
A Bachelor's degree in a STEM field is required.
Proficiency in one or more programming languages (Java, C++, Python, R, etc.)
Demonstrated experience applying data science methods to real-world data problems.
Proficiency in Agile Development and GIT Operations
Secret Clearance minimum – Top Secret is preferred with SCI eligibility.

Preferred Qualifications

Master's degree in Operations Research, Industrial Engineering, Applied Mathematics, Statistics, Physics, Computer Science, or related fields.
Top Secret Clearance with SCI Eligibility

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Ready to apply?

Apply to Clarity Innovations

CL

Clarity Innovations

View all jobs →

SH

Sr. Customer Service Representative

ShipMonk · Louisville, Kentucky, United States

Apply now

Customer Service Louisville, Kentucky Posted May 1, 2026

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.

● Own it: We take ownership of our work, our mistakes, and our successes.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.

About The Role: Be a customer hero!

Are you a customer service superstar ready to take your skills to the next level? ShipMonk is on the hunt for a dynamic and ingenious Senior Customer Service Representative to be a cornerstone of our merchant success! In this pivotal role, you're more than just support; you're a strategic partner, a problem-solver, and a direct contributor to our merchants' "Happiness." You'll leverage your advanced account management and customer service expertise to provide exceptional training, proactive support, and build lasting relationships. If you thrive on expertly juggling tasks, from tracking down product details to coordinating with warehouse teams and developers, all while making our merchants feel valued and understood – then this is the role for YOU. You're the expert who knows how to get sh*t done, and we can't wait for you to join our crew.

What will you be doing? Driving customer success and happiness!

Merchant Advocacy & Proactive Problem-Solving:

Serve as the primary, trusted point of contact for our valued merchants, championing their needs and facilitating swift issue resolution.
Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations.
Forge strong partnerships with our warehouse management, operational staff, and development teams to ensure merchant requests are executed flawlessly and professionally.
Build and nurture sustainable, long-term relationships with merchants, becoming an indispensable part of their growth journey.

Strategic Support & Value Creation:

Educate merchants on ShipMonk’s diverse service offerings, helping them proactively plan and leverage our solutions to minimize issues and maximize efficiency.
Actively support merchants' special projects, guiding them through the entire lifecycle with expertise and enthusiasm.
Identify opportunities to enhance the merchant experience, proactively proposing service upgrades and new product solutions tailored to their evolving needs.
Perform insightful data analyses to evaluate merchant credits and identify trends for continuous improvement.
Prepare for and confidently lead regular client meetings, showcasing value and strengthening partnerships.

Team Leadership & Expertise Development:

Become a sought-after Subject Matter Expert (SME) within the Customer Service team.
Hold regular office hours and provide mentorship to support and uplift fellow Customer Service Representatives, fostering a collaborative and high-performing environment.
Continuously deepen your understanding of ShipMonk's services, internal processes, and the e-commerce landscape.

What are we looking for?

Communication & Relationship Pro: You possess exceptional verbal and written communication skills, with a natural ability to articulate complex information clearly, empathetically, and persuasively. You're a master at building rapport and trust.
Problem-Solving Guru: You have a knack for dissecting complex issues, identifying root causes, and implementing effective solutions. You thrive in a fast-paced environment where quick thinking is key.
Organizational Mastermind: You are highly organized, detail-oriented, and can juggle multiple priorities and merchant needs with grace and efficiency.
Logistics & E-commerce Savvy: You have a solid understanding of logistics, supply chain dynamics, or e-commerce operations, allowing you to speak our merchants' language.
Initiative & Drive: You're self-motivated, possess a relentless work ethic, and are driven to not just meet, but exceed goals and merchant expectations. You see challenges as opportunities.
Team Collaborator & Mentor: You are a supportive and inspiring team player who contributes positively to team morale and is eager to share knowledge and help others grow.
Tech-Comfortable & Analytical: You are comfortable learning and utilizing new software and tools, including CRM systems. You can analyze data to drive informed decisions.
Customer Obsessed: You are passionate about delivering unparalleled customer experiences and are genuinely invested in our merchants' success. You go the extra mile every time.

Requirements

3-5 years of proven experience in a dynamic Customer Service or Account Management role.
2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred.
Bachelor's Degree or equivalent relevant work experience.
Stellar verbal communication, active listening, and de-escalation skills.
Strong written communication skills for crafting professional and effective emails and chat interactions.
Proficiency in basic computer applications and a willingness to master new software.
Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus.
A positive, can-do attitude, a robust work ethic, and an unwavering desire to create "Happiness" for our merchants.

Work at ShipMonk: Perks That Pack a Punch!

PTO: Take control of your work-life balance with paid time off.
Paid Holidays: Enjoy 9 paid holidays throughout the year in the US.
401k Matching: We invest in your future with a generous 401k match.
Merit Reviews: Get rewarded for your hard work and dedication.
Company Events: Work hard, and play hard with regular team-building events.
Referral Program: Get rewarded for helping us find amazing talent.
Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.
Health Benefits: We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ready to apply?

Apply to ShipMonk

SH

ShipMonk

View all jobs →

NLP Jobs in Kentucky.

Senior Data Scientist

Sr. Customer Service Representative