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Restaurant Development Specialist
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About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a talented account manager with 1-3 years of experience (ideally around 2 years) and a genuine passion for building thriving restaurant partnerships and driving sustainable growth? Do you get energized by the challenge of unlocking untapped potential within your portfolio and watching venues flourish under your stewardship? If this resonates with you, then we have an incredible opportunity waiting for you!
What you’ll be doing
As the ideal candidate, you will be an ambitious and strategic account manager at a pivotal point in your career, driven by exceeding your revenue targets and constantly seeking ways to elevate your partners' performance. Your ability to build genuine relationships with restaurant owners will be your superpower—you're the person who understands that great partnerships are built on trust, service excellence, and shared success.
You must also be a team player and willing to chip in with tasks outside of the day-to-day - it’s important that we keep the ‘hands on’ ethos that has made our team what it is!
Day-to-day in this role you’ll:
- Own and grow your restaurant portfolio: Strategically manage a diverse set of venue partners, identifying growth opportunities and driving Gross Order Value (GOV) expansion through targeted upselling initiatives.
- Be the growth catalyst: Partner closely with restaurant owners and managers to understand their business needs, analyze their performance data, and co-create strategies that boost their success.
- Master the data: Leverage analytical dashboards (Looker, Power BI) to uncover performance insights, identify trends, and present compelling reports that drive decision-making.
- Collaborate across teams: Work hand-in-hand with Marketing, Operations, and other departments to execute campaigns and operational improvements that directly impact your accounts' bottom line.
- Navigate the local market: Stay ahead of market trends, competitive dynamics, and partnership opportunities in Almaty's vibrant restaurant scene.
- Nurture relationships that matter: Conduct regular partner meetings, provide exceptional service, and adapt your approach to suit each partner's unique personality and business model.
Our humble expectations
- Solid track record: 1-3 years of proven account management experience, ideally with restaurant, retail, or hospitality partners. We're looking for someone with commercial account management experience (revenue-focused, upselling, partnership growth)—not purely operational or customer support roles. A mix of commercial strategy and operational understanding is ideal.
- Commercial acumen: You understand (or are eager to master) P&Ls, revenue drivers, and how to translate data into actionable growth strategies. Even if you're still building this skillset, your analytical mindset and hunger to learn make you a strong fit.
- Upselling mindset: A natural ability to identify expansion opportunities and effectively communicate value propositions that excite your partners.
- Negotiation skills: You're comfortable diving into commercial discussions with business owners, confidently discussing terms, and finding win-win solutions. You're not afraid to have tough conversations when needed.
- Data-savvy: Strong analytical skills with hands-on experience using business intelligence tools (Looker, Power BI, or similar). You speak the language of dashboards and KPIs.
- Relationship wizard: Exceptional interpersonal skills with the ability to adapt your communication style—equally comfortable discussing operations with a head chef or business strategy with an owner.
- True service first: Structured, detail-oriented, and genuinely committed to your partners' success. You're the person they want on their team.
- Communication excellence: You know how to convey complex ideas clearly, both in writing and face-to-face, with stakeholders at all levels.
- Marketing mindset: You have a solid understanding of how marketing works and thrive collaborating on campaigns with creative teams. Experience in trade marketing (especially in FMCG) is a big plus—if not, your account management background combined with genuine curiosity about marketing strategy will set you apart.
- Passion for food & hospitality: A genuine love for restaurants and the ambition to help the best venues in Almaty reach their full potential.
- CRM experience: Familiarity with CRM systems is a plus—you're organized and data-driven by nature.
- Sales DNA: A demonstrated track record in sales or business development is a strong plus.
- Language skills: Fluent in Russian and Kazakh; ability to work in English
Why you'll love it
- 🚀 Growth at scale: Be part of a fast-moving, ambitious team building the future of food delivery in Central Asia.
- 💪 Instant impact: Own your portfolio and directly influence partner success—your work drives real, measurable results.
- 🤝 Build something together: Move beyond transactional relationships and create genuine partnerships where both sides win.
- 🧠 Continuous learning: Develop deep expertise in restaurant operations, data analytics, and commercial strategy.
- 💙 Big hearts, small egos: Work alongside smart, friendly, and driven people who celebrate your wins.
What we offer
- 🌍 Independent work in a dynamic, international team
- 🩺 Medical Insurance and strengthened sick leaves
- 🚀 Career growth and development opportunities
- 💙 Employee Assistance Program—therapy and wellbeing support
- 🍽️ Discount on your Wolt orders
- 🧑🎓 Wolt-wide training programs
- 🎉 Team budgets for celebrations and bonding
- 🍊 Fruits and drinks at the office
Next steps*
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please make sure to submit your application in English.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Ready to apply?
Apply to Wolt - English
Retail Development Specialist
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About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a talented account manager with 1-3 years of experience (ideally around 2 years) and a genuine passion for building thriving retail partnerships and driving sustainable growth? Do you get energized by the challenge of unlocking untapped potential within your portfolio and watching retail stores flourish under your stewardship? If this resonates with you, then we have an incredible opportunity waiting for you!
What you’ll be doing
As the ideal candidate, you will be an ambitious and strategic account specialist at a pivotal point in your career, driven by exceeding your revenue targets and constantly seeking ways to elevate your partners' performance. Your ability to build genuine relationships with retail owners will be your superpower—you're the person who understands that great partnerships are built on trust, service excellence, and shared success.
You must also be a team player and willing to chip in with tasks outside of the day-to-day - it's important that we keep the 'hands on' ethos that has made our team what it is!
Day-to-day in this role:
- Own and grow your retail portfolio: Strategically manage a diverse set of retail partners, identifying growth opportunities and driving Gross Order Value (GOV) expansion through targeted upselling initiatives.
- Be the growth catalyst: Partner closely with retail owners and store managers to understand their business needs, analyze their performance data, and co-create strategies that boost their success.
- Master the data: Leverage analytical dashboards (Looker, Power BI) to uncover performance insights, identify trends, and present compelling reports that drive decision-making.
- Collaborate across teams: Work hand-in-hand with Marketing, Operations, and other departments to execute campaigns and operational improvements that directly impact your accounts' bottom line.
- Navigate the local market: Stay ahead of market trends, competitive dynamics, and partnership opportunities in the retail sector across your region.
- Nurture relationships that matter: Conduct regular partner meetings, provide exceptional service, and adapt your approach to suit each partner's unique personality and business model.
Our humble expectations:
- Solid track record: 1-3 years of proven account management experience, ideally with retail, FMCG, or SMB partners. We're looking for someone with commercial account management experience (revenue-focused, upselling, partnership growth)—not purely operational or customer support roles. A mix of commercial strategy and operational understanding is ideal.
- Commercial acumen: You understand (or are eager to master) P&Ls, revenue drivers, and how to translate data into actionable growth strategies. Even if you're still building this skillset, your analytical mindset and hunger to learn make you a strong fit.
- Upselling mindset: A natural ability to identify expansion opportunities and effectively communicate value propositions that excite your partners.
- Negotiation skills: You're comfortable diving into commercial discussions with store owners, confidently discussing terms, and finding win-win solutions. You're not afraid to have tough conversations when needed.
- Data-savvy: Strong analytical skills with hands-on experience using business intelligence tools (Looker, Power BI, or similar). You speak the language of dashboards and KPIs.
- Relationship wizard: Exceptional interpersonal skills with the ability to adapt your communication style—equally comfortable discussing operations with a store manager or business strategy with an owner.
- True service first: Structured, detail-oriented, and genuinely committed to your partners' success. You're the person they want on their team.
- Communication excellence: You know how to convey complex ideas clearly, both in writing and face-to-face, with stakeholders at all levels.
- Marketing mindset: You have a solid understanding of how marketing works and thrive collaborating on campaigns with creative teams. Experience in trade marketing (especially in FMCG or retail) is a big plus—if not, your account management background combined with genuine curiosity about marketing strategy will set you apart.
- Passion for retail & SMB growth: A genuine love for supporting local retail businesses and the ambition to help the best stores in your region reach their full potential.
- CRM experience: Familiarity with CRM systems is a plus—you're organized and data-driven by nature.
- Sales DNA: A demonstrated track record in sales or business development is a strong plus.
- Language skills: Fluent in Russian and Kazakh; ability to work in English
Why you'll love it:
- 🚀 Growth at scale: Be part of a fast-moving, ambitious team building the future of retail commerce in Central Asia.
- 💪 Instant impact: Own your portfolio and directly influence partner success—your work drives real, measurable results.
- 🤝 Build something together: Move beyond transactional relationships and create genuine partnerships where both sides win.
- 🧠 Continuous learning: Develop deep expertise in retail operations, data analytics, and commercial strategy.
- 💙 Big hearts, small egos: Work alongside smart, friendly, and driven people who celebrate your wins.
What we offer
- 🌍 Independent work in a dynamic, international team
- 🩺 Medical Insurance and strengthened sick leaves
- 🚀 Career growth and development opportunities
- 💙 Employee Assistance Program—therapy and wellbeing support
- 🍽️ Discount on your Wolt orders
- 🧑🎓 Wolt-wide training programs
- 🎉 Team budgets for celebrations and bonding
- 🍊 Fruits and drinks at the office
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team, then we’d love to hear from you!
Please note that we do not accept applications coming in via email. Please submit your application via our jobs portal.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Ready to apply?
Apply to Wolt - English