About the Role: 

Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team’s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace

What You’ll Do: 

• Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.
• Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.
• Advocating for customers and defining ways to contribute to the customer experience continually.
• Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.
• Partner with the support operations and delivery teams to identify, monitor, and report trends.
• Build, implement, and improve internal reporting and other processes to optimize team productivity.
• Serve as the top-line escalation point for high-priority support cases, including overall triage and management.
• Deliver strategic projects on a timely basis.
• Report metrics and case management updates to the Technical Support Manager and Director
• Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn
• Provide a 360 loopback to Product and Engineering
• Create & Contribute to the knowledge base & documentation of the resources and processes
• Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.
• Proven ability to showcase change and impact on key org-level initiatives. 
• Learn quickly and adapt to Motive’s process and translate it into their own interactions with the team. 

What We’re Looking For: 

• Minimum 2-3 years of experience in a leadership role. 
• Excellent verbal and written communication skills and the ability to work effectively in a team environment.
• Knowledge in the Motives product line.
• Excellent presentation skills coupled with a strong leadership presence.
• Communication is a core strength. Heavy focus on using data to articulate a story or an issue.
• Excellent time management skills and a strong sense of urgency.
• Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.
• Experience working with and improving Support ticketing systems, tools, and processes
• Flexibility to handle critical cases after hours as needed.
• Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.
• Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.
  
  

About the Role

We’re looking for a Product Operations Lead to join our team and play an instrumental role in ensuring customers find what they need in app while driving growth. Reporting to the Lead Product Manager, you will work at the intersection of product, engineering, marketing, commercial, and operations, helping shape the in-app experience through content configuration, segmentation, and optimization. This role is based in Karachi or Lahore under Tenants (Laundry, Home & Spa, Cleaning) squad. 

Key Responsibilities

• Content Management & Strategy – Set up, manage, and optimize in-app content, ensuring relevance and consistency to improve conversion and engagement.
• Personalization & Segmentation – Ensure content is tailored to different customer cohorts, maximizing relevance and impact.
• Performance Monitoring & Optimization – Track content performance, analyse data, and iterate based on insights to improve customer experience and drive growth.
• Cross-functional Collaboration – Work closely with Product, Engineering, Marketing, Commercial, Analytics, and Operations teams to align on content strategy and execution.
• Process Improvement – Identify inefficiencies, recommend solutions, and implement scalable processes for content management.
• Project Management – Manage multiple initiatives across product, operations, and marketing, ensuring smooth execution and impact.
• Data-Driven Insights – Analyze customer behavior, content performance, and industry trends to refine content and enhance user experience.

What We’re Looking For

• Experience: A minimum of 0 to 2 years of experience in product operations and execution.
• Education: Bachelor’s degree in related quantitative field (MBA preferred).
• Problem Solver – Ability to proactively identify challenges and work collaboratively on solutions.
• Attention to Detail – Meticulous in managing content, tracking performance, and analyzing data.
• Strong Communicator – Effective in working across teams, gathering feedback, and driving alignment.
• Analytical Mindset – Comfortable interpreting data and turning insights into actionable improvements.
• Project Management Skills – Organized, able to prioritize multiple initiatives, and meet deadlines.
• Tech Enthusiast – Nice to have: App Engine (Internal Tool), SQL (Basic reading/writing), Data Segmentation tools experience
• Customer-Centric – Passionate about delivering a great experience and putting the customer first.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the team

At Careem, the mission of the NextGen Programme is to develop our next generation of engineers through a structured learning journey in Clean Code, SOLID design principles, and scalable system architecture. This programme spans all areas of engineering at Careem, including Backend, Frontend, Web, Mobile, Data Analysis, MLOps, Infrastructure, Cyber Security, and QA. The goal is to build a strong foundation of engineering excellence from day one.

We are looking for a Senior Software Engineering Manager to lead a team of talented engineers and graduates who are embarking on their journey in software engineering. You’ll play a critical role in shaping the learning and technical growth of the team, mentoring them through real-world projects and helping them become world-class engineers.

You will be responsible for leading and scaling highly distributed systems, mentoring engineers in best practices, and continuously improving engineering processes. The systems you oversee will be core to Careem’s operations — powering everything from user interactions to payment processing.

What you'll do:

• Lead a team of engineers within the NextGen Programme, focusing on high-quality service delivery and strong engineering foundations.
• Drive the design, development, and deployment of scalable distributed systems in a microservices-based architecture.
• Guide and mentor engineers in applying Clean Code, SOLID principles, and test-driven development.
• Collaborate with cross-functional teams to solve technical challenges and improve engineering efficiency.
• Partner with other leaders to shape the technical roadmap and evolve the programme structure.
• Foster a strong team culture of learning, accountability, and engineering excellence.
• Maintain a high level of engagement and support across the team through regular feedback and coaching.

What you'll need

• 10+ years of experience in software development, min 3 years in a management/senior engineering team lead role.
• You have strong software engineering skills with strong competencies in data structures, algorithms, software design and OOP.
• Working knowledge of at least one of these Java, Go, Python, .NET.
• Deep understanding of how to build scalable distributed systems.
• Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.
• You’re a leader who is passionate about growing talent.
• Demonstrate ability to run and improve technical development processes.
• Passion for developing people and building strong, collaborative teams.
• Demonstrated ability to run and improve technical development processes.

About WPP Media

WPP is a creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what helps us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

•  Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
•  Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
•  Lead Optimistically by Championing Growth and Development to Mobilize Enterprise. 

Role Summary and Impact:

We are currently looking for a Manager Programmatic to join us. In this role, you will be responsible for handling media vendors and facilitating clients throughout the digital media process and additional duties as assigned. The role includes both independent and coordinated planning initiatives.

Reporting of the role     

This role reports to Senior Manager Programmatic

3 best things about the job:     

• Being part of a talented and passionate team.
• Working and interacting closely with top media corporations
• Opportunity to implement and execute industry first initiatives

In this role, your goals will be:     

In three months:     

• Complete knowledge of planning and digital systems.
• Understanding of the programmatic buying/planning, open market exchange process – includes basic understanding and importance of trading tools like DSP and SSP.
• Execute basic programmatic campaigns.

In six months:     

• Understand new developments in the digital market
• Deliver exceptional value from negotiations with media owners against KPI.
• Ensure all specified audit/digital guarantees are met.

In 12 months:     

• Ensure close relationships are developed with all key media owners.
• Display strong ability and knowledge for all day-to-day systems.
• Close negotiation deals and manage assigned tasks, regional/local.

What your day job looks like at WPP Media:     

• Supplier selection based on KPIs, trading deals and maximizing value for client and agency
• Hands-on experience of digital planning & buying
• Hands-on experience of tracking tools like: Sizmek, Double Click, others.
• Excellent understanding of GA and UTM working through different campaign tracking tools.
• Setting up campaigns with DMP and audience data
• Overseeing trafficking and implementation with the regional team
• Co-ordination with suppliers, tech team and agencies to get campaigns live
• Creating PCA's with data from operations.
• Preparation of negotiation reports, post closure and inventory management report with team.
• Negotiating campaigns to hit KPIs based on view ability and performance.
• Learning about programmatic buying, barter, inventory value trading
• Learn mobile networks execution (secondary media)

What you’ll bring:     

• Superior time management and prioritization skills.
• Excellent communication skills.
• Strong analytical and number skills.
• A proactive approach with excellent negotiation and communication skills.
• Excellent working skills on excel and PowerPoint presentation development.
• Media knowledge and understanding of systems.

Minimum qualifications:    

• Must be a BBA / MBA from a reputable university or equivalent. 
• Must have at least 2 years’ experience in digital media planning, programmatic & strategy.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, vision, and dental insurance, significant paid time off, employee wellbeing facilities, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

About Pakistan

WPP Media Pakistan is the leading global media investment management operation in Pakistan. We see major growth coming on Digital platforms with internet penetration growing to 87 million broadband users and 85 million 3G/4G subscribers. Social media platforms have also grown substantially in Pakistan where Facebook stands at 34 million subscribers and Tik Tok has replaced Instagram to become the second most penetrated social platform. While the digitalization of the market is happening at a fast pace, it has also opened up opportunities for specializations like e-commerce, Digital Content, Video Planning solutions, Technology and Data & Analytics in Pakistan. 

#LI-Promoted

More About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

•  Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
•  Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
•  Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role and Impact:

WPP Media Pk is seeking for a Business Manager - Commercial. You will provide strong commercial & financial advice on capital investment and ensuring overall billing operations that the senior management is appropriately communicated with on actual & forecast performance.

Reporting of the role

This role reports to Director Commercial.

3 best things about the job:

1. A competitive yet fun environment that combines the best of being part of the largest media company in the world.
2. Opportunity to learn, create & strategize leading work, working alongside specialist departments, who are evolving experts in the field.
3. Be an expert hybrid financial advisor in both traditional and emerging markets.

In this role, what your goals will be:

In three months:

• You will be in pace with the GroupM’s value proposition and familiar with the company culture.
• To review in compiling budgeting, quarterly forecasting and monthly rolling forecast for agencies and WPP Media.
• Assuming the commercial role of the agencies assigned, on track to becoming the trusted business partner to agencies.

In six months:

• You will be able to make analysis on the agency’s financial performance and involve in the daily operation of the business and operational finance.
• Being a valued team member in supporting to drive growth of the company.  

In 12 months:

• You will be able to advise the management team on the commercial strategy and deployment of resources in order to facilitate the management of the business.
• Ability to plan, strategize and execute mid to long term plan to improve the overall financials margins for agencies and group.

What your day will look like at WPP Media:

• Oversee Validation of WIP invoices report within date of release.
• Oversee and monitor all billed invoices supported by RO, Media Plan and Client Approval.
• Managing all billing & print issues.
• Reviewing financial, planning & analysis of half yearly and yearly audits of all fees-based clients
• Monitoring PE Raised as per governance in AXON & SOX control at regular intervals with proper documentation, client reporting, audits & agreements.
• Ensuring working capital by reviewing receivables/recovery of client’s invoices covering gross, media, commission and applicable taxes followed by the agreement.
• Monitoring the reconciliations of receivables and bulk discounts on monthly basis based upon the BD utilization status.
• Evaluating all client contracting & management i.e. credit notes & debit notes based on CFO approval.
• Evaluating the billing staff performance appraisal, taking feedback and provide coaching to raise the bar and ensure maximum efficiency.
• Supervising the employees in terms of billing procedures, policies and monthly targets to maintain the discipline and ensure that the work is timely & well-managed.
• Supporting Human resources with internal client reporting, budgeting & analysis.

Experience & Qualification:

• MBA (Finance)/ACCA qualified/CA part qualified with articleship completed from a reputed firm of Chartered Accountant.
• 5+ years of in similar position, people, team management skill is essential.
• Self-driven, forward looking, results-oriented with a positive outlook and a clear focus.
• Ability to lead, plan and manage change.
• Management of Internal Reporting & forecasting for the operational aspects of the business, including management of operations risks & opportunities.
• Flexibility and comfortable working in a fast-paced matrix reporting environment.
• Excellent interpersonal and communication skills.
• Positive thinking, motivated and collaborative team player.
• In depth knowledge of processes, tools, techniques and deliverance of commercial strategy.