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Sr. Security Engineer
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Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
As a Senior Security Engineer at Lucid, you will serve as a key defender of Lucid's corporate assets, world-class web applications, and employees. You'll bring depth of experience and technical leadership to a security team that enables innovation in line with Lucid’s risk tolerance.
Lucid's customers trust us with their data, and that trust is foundational to our mission. A successful Senior Security Engineer not only identifies risks, but drives the strategy, design, and execution of solutions that protect customer and corporate data at scale.
Responsibilities:
- Lead the design, implementation, and maintenance of security controls across Lucid's information systems.
- Evaluate, recommend, and configure security technologies and business tools with a risk-based lens, including reviewing and hardening SaaS applications to ensure they meet Lucid's security standards.
- Conduct in-depth security design reviews on complex and evolving system architecture proposals with a bias to enable and accelerate high-value business projects.
- Proactively identify threats, vulnerabilities, and opportunities to strengthen security controls and processes across the organization.
- Drive the development of scalable, automated solutions to mitigate risk and support business objectives.
- Mentor and guide other security engineers, raising the overall security posture and expertise of the team.
- Serve as a security subject matter expert and trusted partner for IT and other business stakeholders.
- Champion Lucid's core values and foster a culture of practical, risk-informed security.
Requirements:
- 5+ years of experience in a Security or IT-related field within a SaaS environment.
- Proven ability to lead security initiatives independently, from threat identification through solution delivery.
- Adversarial mindset: you enjoy breaking, testing, and improving security controls by challenging assumptions and surfacing gaps others overlook.
- Demonstrated experience building a culture of practical security over security theater, tying controls to specific, measurable risks.
- Strong automation skills using Python, Bash, Workato, Claude, or other tools
- Deep familiarity with identity management solutions such as Active Directory, Azure AD, and Okta, including their advanced security controls.
- Solid understanding of AWS infrastructure, particularly security-focused services (e.g., IAM, GuardDuty, Security Hub, CloudTrail).
- Familiarity with AI security risks and emerging attack surfaces, including securing agentic systems, MCP, and LLM-powered workflows against new and evolving threats.
- Able to translate complex security concepts for both technical and non-technical audiences.
- Experience leading effective incident response, including cross-team collaboration in stressful situations.
- Collaborative and effective working style across multiple internal teams.
Preferred Qualifications:
- 2+ years of hands-on experience with security controls in business systems (e.g., Google Workspace, Okta, endpoint protection platforms).
- Strong working knowledge of risk management principles and practices, with experience applying them in a fast-moving environment.
- Practical expertise with common security frameworks and compliance standards (e.g., NIST 800-53, ISO 27001, SOC 2, GDPR, CCPA).
- Relevant security certifications such as CISSP, OSCP, or security certifications with similar intensity.
- Bachelor's degree in Computer Science, Information Security, or a related field.
- Experience with fleet management systems such as Jamf or Intune.
#LI-MK1
Ready to apply?
Apply to Lucid Software
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Sales Operations Specialist – META Region
The Sales Operations Specialist will be a key member of the Axon META team, playing an essential role in enabling the team and our customers to succeed in their partnerships. This position focuses on driving operational excellence through business intelligence, logistics coordination, permits and licensing management, and process improvement — ensuring Axon’s commercial efforts are fully supported across the region.
At Axon, our mission is to protect life, and we aim to make every individual feel valued for their contributions to that mission. We seek intelligent, motivated professionals who want to do remarkable work and grow with a purpose-driven company.
What You’ll Do
Support local sales teams by engaging with all stakeholders - including distributors, customers, and local service partners - acting as the central point of coordination for all joint activities and operational processes. Your responsibilities will include:
- Managing export and import licenses, permits, and compliance documentation (including RMA, vendor registration, and licensing).
- Overseeing logistics follow-up to ensure smooth order execution and timely delivery.
- Supporting distributor onboarding and maintaining vendor records and documentation.
- Handling bank guarantees, letters of credit, and financial settlements in coordination with the finance team.
- Assisting with public tender processing, including preparation, compilation, and submission of documentation in coordination with local teams.
- Drafting and reviewing commercial offers, reports, and solvency studies.
- Managing invoicing processes and ensuring alignment with internal financial protocols.
- Supporting project management and continuous improvement initiatives across internal processes.
- Performing light Salesforce maintenance, data updates, and reporting to support business operations.
- Providing event coordination and operational support for Axon’s participation in regional events.
- Defining and monitoring KPIs in collaboration with the Sales Organization and collecting market intelligence and customer feedback.
What You’ll Bring
- Strong working knowledge of compliance programs, Comex, sales operations, and logistics.
- Bilingual proficiency in English and Arabic.
- Excellent analytical skills and attention to detail.
- A collaborative, team-oriented mindset focused on achieving long-term success.
- Background in marketing and business intelligence.
- Familiarity with service management processes.
- Experience with law enforcement technology solutions is a strong plus.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonCorporate Implementation Specialist
Canopy, South Jordan, UT
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
Our goal is to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
What you’ll do:
- Guide our new customers through their initial account configurations and ensure proper setup of their Canopy accounts.
- Provide world-class onboarding and training experiences in the form of feature-specific training calls, screen shares, and email communications that help customers achieve value from our software right out of the gate.
- Be accountable for tracking personal and customer goals and progress, and provide data-driven insights from your implementation clients.
- Proactively reach out to users during implementation to encourage adoption of the software by providing value, use cases, and best practices throughout their first 30-60 days (and/or coordinate with CSM’s).
- Provide a comprehensive introduction to a customer’s assigned CSM (when applicable) and facilitate a hand-off post-implementation to ensure the client feels supported moving on from the onboarding experience.
- Be a product & industry expert at all times by staying on top of product development, competition, and industry benchmarks & happenings.
- Work with other teams within Canopy to ensure data/file migration success.
- Be able to provide on-the-fly technical troubleshooting or basic configuration services while the customer is live & engaged on your calls.
- Thoroughly understand and document confirmation of use cases, firm demographics, pain points, opportunities, etc. from the onboarding POC.
- Project-manage your action and advocacy items to completion, share ideas for operational improvements, and use seasonal ‘downtime’ to execute on said initiatives or hone and develop your technical support skills.
- Go above and beyond to serve our customers and your team, provide a world-class customer experience, and be a shining, standard-setting example of what it means to be a “Canopian.”
The skills you’ll need:
- 3-5+ years of Implementation experience
- 2+ years of SaaS industry experience
- Ownership. Craving responsibility and accountability to the role's above description
- Project management. Organizational skills, creativity, curiosity, and a solution-oriented focus are a must
- Be a self-starter with the ability to drive your own productivity
- Keep a positive outlook, with the ability to maintain a hungry and enthusiastic approach in a complex, challenging, and open-ended environment
- Excellent written and verbal communication skills in the English language
Bonus Points If You Have:
- Amazing MS Excel skills
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here:
🌴 Flexible Paid Time Off - that you’re actually encouraged to use plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - drive initiatives around education, community outreach, recruiting, and onboarding, fostering an inclusive workplace and diverse employee engagement.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values:
We approach our work every day with a few things in mind:
🔑 Own - we own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - we win by delighting our customers with the very best products and services.
👍 Do Good - we work hard to be good people!
💡 Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
🚀 Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy:
We know application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20 minute phone call with the People Team
- 45-60 minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Ready to apply?
Apply to Canopy
Customer Support Specialist - Payments Specialist
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Customer Support Specialist - Payments Specialist
Canopy, Utah
Location: South Jordan, UT
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
Our goal is to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
As a member of the Customer Support team, you will provide top-tier service and support primarily to users of our software via email, in-app chat, and phone channels. In this support role, you will become an expert in our subscription model and manage any specific subscription-related customer needs that arise.
Canopy has earned a reputation for fast, friendly and efficient customer support. Through earnest desire to learn and progress, you will build upon this reputation. This is not a role in which you simply answer phones and read from a script. You will think critically to help to create new pathways for our customers, outline solutions, and form the foundation of a rapidly-growing company and team.
What You'll Do:
- Answer any client payment questions that come in, and redirect to the correct team when necessary.
- Partner with the finance team to ensure payment escalations are being resolved.
- Anticipate and resolve customer issues in a professional and timely manner.
- Provide superior customer service and remote troubleshooting assistance.
- Take ownership of customer issues and be the customer advocate.
- Develop sound understanding of Canopy’s current and upcoming features.
- Identify opportunities to answer questions, even before they are asked.
- Explain step-by-step instructions and assist users in navigation through software.
- Drive value to customers by informing them of new resources and products that will make an impact on their businesses.
- Maintain a positive and patient attitude with all customers.
- Coordinate cross-functionally for technical and account level issues.
- Help improve processes across the support organization.
- Identify expansion opportunities and work with the Customer Success Managers to work those expansion opportunities.
- Identify opportunities to implement training best practices with customers and take action as necessary.
- Support other Tier 2 Support issues, as requested by your manager.
What we’re Looking For:
- 3+ years of customer support experience in a tech environment
- A self-starter with a desire to take ownership of the role and above responsibilities
- Tech-savvy with the ability to learn software and new tools quickly
- Organizational skills, creativity, and a solution-oriented focus
- Willingness to learn about tax resolution industry and IRS forms as they relate to the software and its functions
- Excellent written and verbal communication skills in the English language
- Ability to pivot with a growing company and accept new challenges
- Be able to type at 50 wpm or faster
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Bonus Points If You Have:
- Previous payments or billing experience
- 2-3 years experience in a customer-centric environment
- Experience in the accounting & tax software space
Why You Want to Work Here:
🌴 Flexible Paid Time Off - that you’re actually encouraged to use plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values:
We approach our work every day with a few things in mind:
🔑 Own - we own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - we win by delighting our customers with the very best products and services.
👍 Do Good - we work hard to be good people!
💡 Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
🚀 Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy:
We know application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20 minute phone call with the People Team
- 45-60 minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Ready to apply?
Apply to Canopy
Director of Account Management
Canopy, South Jordan, UT
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. And we just secured $70M in Series C funding to help us fulfill that mission.
Click here to see why our clients (and investors) love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
We are hiring a Director of Account Management to build and lead the next evolution of our customer-facing organization. You’ll have the opportunity to continue to build the Account Management function, define processes, shape the customer journey, and scale a growing team of high-performing Account Managers.
Account Management plays a critical role in helping our customers unlock the full value of our Practice Management Suite. In this role, you’ll be responsible for retention, expansion, customer health, and delivering exceptional client experiences. We’re looking for someone who is strategic, scrappy, and energized by building new programs, systems, and teams. You should be deeply familiar with B2B SaaS, passionate about customer success outcomes, and excited to leverage AI-driven workflows to increase team efficiency, predict customer needs, and elevate account performance.
This is a hybrid position in South Jordan, Utah (M, W, F in-office).
What You’ll Do
- Build, lead, mentor, and scale the Account Management team from the ground up.
- Establish the Account Management strategy, including customer segmentation, engagement models, renewal & expansion motions, and success metrics.
- Own customer retention and expansion outcomes, partnering with Sales, Product, Support, and Marketing to deliver a seamless customer experience.
- Develop data-driven processes to monitor account health, anticipate risks, and identify growth opportunities.
- Implement and optimize AI-driven workflows to improve forecasting, customer insights, team efficiency, and communication quality.
- Meet regularly with strategic accounts to understand goals, deepen relationships, and drive continued product adoption.
- Collaborate cross-functionally to advocate for customer needs and inform product roadmap priorities.
- Work with RevOps to build reporting, dashboards, and forecasting models to track team performance and KPIs.
- Create training, playbooks, and onboarding programs to support AM team growth and quality.
- Establish a culture of accountability, continuous improvement, and excellent customer stewardship.
What We’re Looking For
- 8+ years of experience in Account Management or Sales in a B2B SaaS environment.
- 5+ years of experience leading Account Management or Sales teams; experience building a team from scratch strongly preferred.
- Strong understanding of SaaS customer lifecycles, renewal and expansion motions, and account health measurement.
- Proven experience owning retention, churn mitigation, and expansion targets.
- Ability to leverage AI tools (e.g., for forecasting, insights, automation, and communication augmentation) to enhance team performance.
- Excellent leadership, coaching, and people development skills.
- Strong strategic thinking, operational rigor, and a bias toward action.
- Exceptional communication and relationship-building abilities.
- Bachelor’s degree or equivalent experience.
Bonus Points If You Have
- Experience working with accounting, fintech, or workflow automation products.
- Experience leading teams through rapid scale or high-growth environments.
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here
🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values
We approach our work every day with a few things in mind:
🔑 Own - we own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - we win by delighting our customers with the very best products and services.
👍 Do Good - we work hard to be good people!
💡 Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
To learn more about us & our values, click here.
Interviewing @ Canopy
Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20-minute phone call with the People Team
- 45-60-minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews, depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
Ready to apply?
Apply to Canopy
Cloud Engineer - Platform Engineering
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Company Overview:
We're seeking a Cloud Engineer to join our platform engineering team as an embedded member of development squads. In this role, you'll work directly alongside application developers, enabling their success through self-service infrastructure platforms, GitOps automation, and AI-powered tooling. You'll manage infrastructure supporting 4,000+ EKS workloads in AWS while building the next generation of developer-focused platforms that dramatically increase velocity.
This isn't a traditional infrastructure role. You'll be a strategic partner to developers, guiding cloud architecture decisions, building automation that eliminates toil, and leveraging AI to accelerate both infrastructure and application delivery.
What you'll do:
Platform Development & Developer Enablement
- Build and maintain self-service infrastructure platforms that empower developers to provision and manage their own AWS resources
- Work embedded within development squads as their cloud infrastructure guide and strategic partner
- Design and implement reusable Terraform modules that enable consistent, scalable infrastructure patterns
- Develop AI-powered automation tools that increase team velocity and reduce manual operational overhead
- Create developer-friendly abstractions over complex infrastructure using GitOps workflows
Infrastructure as Code & GitOps
- Implement GitOps practices using ArgoCD and Helm for automated deployments across EKS clusters
- Build and maintain modular Terraform infrastructure supporting EKS, RDS PostgreSQL, Aurora PostgreSQL, and core AWS services
- Leverage AI tools to accelerate Terraform module development, code review, and documentation
- Design Terraform module libraries that balance flexibility with guardrails
- Establish CI/CD pipelines that enable developers to safely deploy infrastructure changes
Cloud Architecture & Collaboration
- Partner with developers to design cloud-native architectures optimized for AWS
- Guide infrastructure decisions within development squads, translating application requirements into scalable AWS solutions
- Collaborate with Cloud Architects and Security teams on infrastructure patterns and best practices
- Implement highly available, scalable, and self-healing systems
Automation & Velocity
- Develop Python and Bash automation that eliminates repetitive operational tasks
- Strategically apply AI tools (code generation, infrastructure optimization) to accelerate delivery
- Build monitoring, logging, and observability solutions that provide developers insight into their infrastructure
- Continuously improve speed, efficiency, and scalability through automation-first thinking
What you should have:
Technical Skills
- 5+ years in Cloud/Platform Engineering/SRE/DevOps roles with production AWS experience
- Strong GitOps mindset with hands-on experience using ArgoCD, FluxCD, or similar tools
- Kubernetes expertise (4+ years) managing EKS clusters in production environments
- PostgreSQL experience with RDS PostgreSQL and Aurora PostgreSQL in production
- Experience using AI coding assistants (GitHub Copilot, Claude, Cursor, or similar) for infrastructure code development
- Advanced Terraform skills including:
Designing and implementing modular, reusable Terraform code
Building Terraform module libraries
Managing complex AWS infrastructure as code
Understanding of Terraform best practices and state management
- Deep AWS knowledge: VPC, IAM, EKS, RDS, Aurora, S3, Security Groups, networking
- Proficient in Helm chart development and management
- Advanced Python scripting for automation and tooling (beyond basic scripts)
- Bash/Shell scripting proficiency
- CI/CD pipeline experience (GitLab CI preferred)
- Linux administration background (4+ years)
Essential Mindset & Approach
- Self-service platform thinking - instinct to build tools that enable others
- Cloud-native design mindset - architecting for AWS from the ground up
- Automation-first approach - proven track record of eliminating toil through tooling
- Systems thinking - understanding how components interact in complex distributed systems
Soft Skills (Critical)
- Exceptional communication with developers - ability to translate technical concepts and collaborate effectively · Embedded squad experience - comfortable working directly within development teams as their infrastructure guide
- Excellent follow-through - strong task completion orientation and reliability
- Collaborative mindset - team-first approach, not siloed thinking
- Strategic guidance ability - can help developers make informed AWS infrastructure decisions
- Experience working in Agile development environments
Preferred Qualifications
- Experience building developer self-service platforms or internal developer platforms (IDP)
- Hands-on experience with AI coding assistants for Terraform/Python development, AI-driven infrastructure analysis, or LLM-based automation workflows
- AWS Well-Architected Framework knowledge
- Experience with observability platforms (Datadog, Prometheus, Grafana)
- Background in platform engineering or SRE disciplines
- Understanding of building and managing large-scale distributed systems
- Experience with messaging technologies (AmazonMQ, RabbitMQ, Kafka)
- Incident management and root cause analysis experience
- Prior experience as an embedded infrastructure engineer within development teams
- What Makes This Role Different
- You'll be a force multiplier for development teams, building platforms and automation that let developers move fast while maintaining reliability and security. Your success is measured by developer velocity, reduced operational toil, and the quality of self-service tools you create.
- Work Requirements
- Hybrid or Remote (Utah preferred, open to other locations)
- Occasional availability during maintenance windows
- On-call rotation support for production infrastructure
We're looking for engineers who are excited about empowering developers, obsessed with automation, and think in terms of platforms. If you love building tools that make others more productive, we want to talk to you.
Inclusion and Diversity at Lightspeed:
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement:
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note:
Applicants must be authorized to work in the U.S.
Ready to apply?
Take the next step in your career—apply today and join a team where your skills will make an impact!
Ready to apply?
Apply to Lightspeed DMS
Director of Customer Support
Canopy, South Jordan, UT
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
Our goal is to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
We are seeking an experienced Director of Customer Support to lead and grow our Technical Support Specialists and Tier I and Tier II support teams. As a growing organization, we need someone with experience in scaling customer support operations in a dynamic software environment. You'll be responsible for driving excellent customer experiences, ensuring our support teams deliver timely and effective solutions, and continuously improving processes to support our expanding customer base.
This is a hybrid position based in South Jordan, Utah (M, W, F in-office).
What You’ll Do:
- Lead, mentor, and manage a team of Tier I and Tier II support agents, ensuring they deliver high-quality customer service across multiple channels (email, chat, phone).
- Develop and implement scalable processes and best practices to improve team efficiency and customer satisfaction.
- Identify and implement opportunities to leverage AI for process enhancement.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and report on these metrics regularly.
- Collaborate with other departments (Product, Engineering, Sales) to ensure the support team is equipped with the necessary knowledge and tools.
- Manage escalation processes to ensure timely resolution of complex or high-priority issues.
- Identify trends in support cases to proactively address common customer challenges and suggest product improvements.
- Maintain and enhance customer support platforms and tools, ensuring they are optimized for a growing team.
- Ensure proper documentation of support workflows, troubleshooting guides, and internal processes.
- Oversee training and development programs for the support team to continuously improve their technical knowledge and customer service skills.
- Advocate for customer needs within the organization and help align support efforts with broader company goals.
What We’re Looking For:
- 6+ years of experience managing customer support teams, ideally in a SaaS or software-focused environment.
- Proven track record of scaling support teams and improving operational efficiencies in a fast-paced, high-growth setting.
- Experience with AI tools to better Customer Support.
- Strong leadership and coaching skills, with the ability to foster a collaborative, results-driven team culture.
- Experience working with customer support platforms
- Excellent problem-solving and analytical skills, with the ability to derive insights from data and apply them to improve support performance.
- Strong communication skills, both verbal and written, with the ability to interact effectively across teams and with customers.
- Ability to adapt and thrive in a constantly evolving software environment.
- Bachelor’s degree in a related field preferred.
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here:
🌴 Flexible Paid Time Off - that you’re actually encouraged to use plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 DEIB Committee - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values:
We approach our work every day with a few things in mind:
🔑 Own - we own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - we win by delighting our customers with the very best products and services.
👍 Do Good - we work hard to be good people!
💡 Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
To learn more about us & our values, click here.
Interviewing @ Canopy:
We know application processes can be a little stressful. Here’s are the stages of a typical interview process:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20 minute phone call with the People Team
- 45-60 minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Ready to apply?
Apply to Canopy
Senior Business Systems Manager
Canopy, South Jordan, UT, Hybrid
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
We're seeking a technical, strategic, execution-focused Senior Business Systems Manager to join our G&A team. This role will initially be as a hands-on IC: you'll personally design data flows, own integrations, and govern the systems that run our business. Over time, you'll have the opportunity to build and lead the Business Systems team as the function matures.
Canopy's core business systems (Zuora, Stripe, Asana, Pendo, Rippling, and more) are owned by the functional teams that adopted them. That's worked until now. As AI-powered workflows, multi-system product launches, and growing integration demands push the limits of that model, we need someone to own the platform layer end-to-end.
This role requires someone who can sit with a stakeholder, extract messy requirements, and personally produce a clean system design, data flow, and process spec — not just manage others who do. This is a high-impact role ideal for someone who thrives in a fast-paced environment, enjoys owning and solving complex business problems, and can build alignment across diverse stakeholders.
This is a hybrid position in South Jordan, Utah (M, W, F in-office).
What You’ll Do:
System Ownership
- Own day-to-day administration and overall architecture for cross-functional platforms, including Zuora, Stripe, Asana, Pendo, and more.
- Own the integration layer between core platforms, ensuring data flows between systems are reliable, documented, and governed.
- Design data models, system specs, and process flows from scratch based on stakeholder input.
- Translate business requirements into clear, actionable system features, integrations, and enhancements.
- Evaluate build vs. buy tradeoffs with enough technical depth to defend your recommendation.
- Manage vendor governance, including consolidated procurement, license management, and renewal tracking across all platforms.
Program Management
- Own the internal systems roadmap and serve as the single intake point for system changes, new tool evaluations, and cross-functional automation requests.
- Create technical documentation, decision logs, and retrospectives that individual contributors can act on without a follow-up meeting.
- Manage large, cross-functional initiatives by establishing clear timelines, ownership, and outcomes.
- Lead program cadences such as standups, roadmap reviews, retrospectives, and stakeholder updates.
Partnership & Strategy
- Partner closely with Finance, RevOps, and BI to understand their roadmaps, identify pain points, and proactively propose solutions.
- Reinforce internal data integrity by helping to define systems of record, enforcing data hygiene, and resolving conflicting definitions.
- Communicate project statuses and solutions to leadership both in-person and asynchronously via rigorous documentation.
- Build and maintain dashboards and reporting tools to track system health and performance metrics.
What We’re Looking For
- Bachelor’s degree in Business Administration, Information Systems, or a related field.
- 5+ years of experience in program management, product ownership, business systems, or operations roles in a SaaS environment.
- Demonstrated ability to personally produce technical artifacts (ERDs, flow diagrams, business requirements docs), and not just manage others who do.
- Hands-on experience with SQL and data modeling; you're comfortable querying systems directly to diagnose data integrity issues.
- Proven, deep familiarity with internal G&A domains (Finance, BI, RevOps, etc.)
- Experience with Zuora
- 2+ years of people management experience
- Proven experience with Salesforce, Pendo, Rippling, and Stripe is a plus.
- Track record of leading cross-functional initiatives from idea to execution.
- Clear, confident communicator able to translate technical constraints into business language and vice versa for audiences of all levels.
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway
Why You Want to Work Here
🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values
We approach our work every day with a few things in mind:
🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - We win by delighting our customers with the very best products and services.
👍 Do Good - We work hard to be good people!
💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy
Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20-minute phone call with the People Team
- 45-60-minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews, depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
Ready to apply?
Apply to Canopy
Senior Full Stack Engineer
Canopy, South Jordan, UT
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, powerful software for accounting firms. We're on a mission to help accountants build an autonomous firm — giving them back the time and tools they need to focus on what matters most: their clients.
We believe the accounting industry deserves world-class software, and we're building exactly that. Our Practice Management Suite is purpose-built for firms that want to work smarter, grow faster, and deliver more value to the people they serve. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients (and investors) love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
Canopy is a fast-growing SaaS startup in Draper, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
We're hiring a Senior Full Stack Engineer to help make our world-class practice management platform for accounting professionals even better. You'll work on a highly collaborative squad alongside other engineers, a product manager, UX designer, and QA engineer, with the autonomy to research, hypothesize, build, test, and iterate on the best solutions for our customers. Our microservices backend and micro-frontend architecture support independent deployments, letting our teams ship to production multiple times a day. If you want to have a meaningful impact at a company that means "agile" when we say it, we'd love to hear from you.
What You’ll Do
- Partner with your PM, UX designer, fellow engineers, QA, and customers to define and validate new features end-to-end
- Build user-facing experiences in JavaScript/TypeScript and React that delight our customers
- Design and implement REST API endpoints and microservices using Python with FastAPI or Java with Vert.x, backed by PostgreSQL
- Write unit tests, participate in code reviews, and help maintain quality across the codebase
- Own builds and deployments to staging and production using Docker, GitLab, and Kubernetes
- Identify, prioritize, and resolve bugs and technical debt across the stack
- Share what you learn through mentoring, trainings, and interviewing future teammates
- Contribute to effective AI driven engineering tooling that improves quality and efficiency for every engineer
What We’re Looking For
- 5+ years of professional software development experience, with meaningful exposure to both frontend and backend work (we don't expect equal depth in both)
- Strong proficiency in JavaScript, with experience in React or a similar modern framework
- Strong proficiency in at least one of the following backend languages (Python, Java, or Kotlin) and comfort with SQL and RESTful API design
- Familiarity with modern tooling: TypeScript, Git, and testing frameworks for both front end and back end code
- Hands-on experience with AI coding assistants like Claude Code or Cursor, an eagerness to adopt the latest advancements and best practices, and the judgment to steer AI toward high-quality code you fully understand and can stand behind
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience
- Strong communication skills and the ability to collaborate well with both technical and non-technical teammates
- A passion for building scalable solutions that have real customer impact
Bonus Points
- Proficiency with microservices architecture or micro-frontend infrastructure
- Experience with observability tooling (logging, metrics, tracing)
- Hands-on experience building features that integrate LLMs or AI capabilities into a product
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here
🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values
We approach our work every day with a few things in mind:
🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - We win by delighting our customers with the very best products and services.
👍 Do Good - We work hard to be good people!
💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
🚀 Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy
Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20-minute phone call with the People Team
- 45-60-minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews, depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
Ready to apply?
Apply to Canopy
SMB Implementation Specialist
Canopy, South Jordan
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
Our goal is to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
What you’ll do:
- Guide our new customers through their initial account configurations and ensure proper setup of their Canopy accounts.
- Provide world-class onboarding and training experiences in the form of feature-specific training calls, screen shares, and email communications that help customers achieve value from our software right out of the gate.
- Be accountable for tracking personal and customer goals and progress, and provide data-driven insights from your implementation clients.
- Proactively reach out to users during implementation to encourage adoption of the software by providing value, use cases, and best practices throughout their first 30-60 days (and/or coordinate with CSM’s).
- Provide a comprehensive introduction to a customer’s assigned CSM (when applicable) and facilitate a hand-off post-implementation to ensure the client feels supported moving on from the onboarding experience.
- Be a product & industry expert at all times by staying on top of product development, competition, and industry benchmarks & happenings.
- Work with other teams within Canopy to ensure data/file migration success.
- Be able to provide on-the-fly technical troubleshooting or basic configuration services while the customer is live & engaged on your calls.
- Thoroughly understand and document confirmation of use cases, firm demographics, pain points, opportunities, etc. from the onboarding POC.
- Project-manage your action and advocacy items to completion, share ideas for operational improvements, and use seasonal ‘downtime’ to execute on said initiatives or hone and develop your technical support skills.
- Go above and beyond to serve our customers and your team, provide a world-class customer experience, and be a shining, standard-setting example of what it means to be a “Canopian.”
The skills you’ll need:
- 1-2+ years of Implementation experience
- 1-2+ years of SaaS industry experience
- Ownership. Craving responsibility and accountability to the role's above description
- Project management. Organizational skills, creativity, curiosity, and a solution-oriented focus are a must
- Be a self-starter with the ability to drive your own productivity
- Keep a positive outlook, with the ability to maintain a hungry and enthusiastic approach in a complex, challenging, and open-ended environment
- Excellent written and verbal communication skills in the English language
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Bonus Points If You Have:
- Amazing MS Excel skills
Why You Want to Work Here:
🌴 Flexible Paid Time Off - that you’re actually encouraged to use plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - drive initiatives around education, community outreach, recruiting, and onboarding, fostering an inclusive workplace and diverse employee engagement.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values:
We approach our work every day with a few things in mind:
🔑 Own - we own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - we win by delighting our customers with the very best products and services.
👍 Do Good - we work hard to be good people!
💡 Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
🚀 Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy:
We know application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20 minute phone call with the People Team
- 45-60 minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Ready to apply?
Apply to Canopy
Customer Support Specialist - Tier 1
Canopy, Utah
About Us
Canopy is a fast-growing SaaS company in Draper, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
Our goal is to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
As a member of the Customer Support team, you will provide top-tier service and support primarily to users of our software via email, in-app chat, and phone channels.
Canopy has earned a reputation for fast, friendly and efficient customer support. Through earnest desire to learn and progress, you will build upon this reputation. This is not a role in which you simply answer phones and read from a script. You will think critically to help to create new pathways for our customers, outline solutions, and form the foundation of a rapidly-growing company and team.
What You'll Do
- Anticipate and resolve customer issues in a professional and timely manner
- Provide superior customer service and remote troubleshooting assistance
- Take ownership of customer issues and advocate for their needs, adjusting urgency and escalation based on customer context and issue severity
- Develop sound understanding of Canopy’s current and upcoming features
- Identify opportunities to answer questions, even before they are asked
- Explain step-by-step instructions and assist users in navigation through software
- Drive value to customers by informing them of new resources and products that will make an impact on their businesses
- Maintain a positive and patient attitude with all customers
- Coordinate within the organization for technical and account level issues
- Help improve and perfect processes across the support organization
What we’re Looking For
- A self-starter with desire to take ownership of the role and above responsibilities
- Tech-savvy with the ability to learn software and new tools quickly
- Organizational skills, creativity, and a solution-oriented focus
- Willingness to learn about tax resolution industry and IRS forms as they relate to the software and its functions
- Excellent written and verbal communication skills in the English language
- Ability to pivot with a growing company and accept new challenges
- Be able to type at 50 wpm or faster
- Excitement about implementing and utilizing AI in day to day work flows
Essential Functions
- Work a consistent and reliable full-time schedule, including adherence to assigned shifts, breaks, and attendance expectations.
- Schedule: Typically 40 hours per week, Monday through Friday. In-office, MWF. Individual schedules may vary slightly based on team needs and role responsibilities. May require evening or weekend coverage depending on team rotation and seasonality.
- Ability to sit or stand at a desk for extended periods of time, while using a computer for extended periods.
- Ability to operate a computer throughout the day.
- Ability to communicate clearly and professionally in writing and verbally, with external customers and internal employees, via phone and computer systems (with or without reasonable accommodations).
- Ability to use sales tools such as Salesforce, Intercom, Google Suite, Slack.
- Maintain focus and professionalism in high-pressure situations.
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Bonus Points If You Have:
- Experience in support ticketing systems
- Previous customer service and support experience
- 2-3 years experience in a call center environment
- Experience in the accounting & tax software space
Why You Want to Work Here:
🌴 Flexible Paid Time Off - that you’re actually encouraged to use plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 DEIB Committee - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values:
We approach our work every day with a few things in mind:
🔑 Own - we own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - we win by delighting our customers with the very best products and services.
👍 Do Good - we work hard to be good people!
💡 Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
🚀 Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy:
We know application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20 minute phone call with the People Team
- 45-60 minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Ready to apply?
Apply to Canopy
Deal Desk Manager
Canopy, South Jordan, UT
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
We’re looking for a strategic and collaborative Deal Desk Manager, to build and scale our deal desk operations from the ground up. Reporting to the Controller, you’ll be a key player in driving efficient deal execution while ensuring strong financial outcomes. This is a high-impact role that partners closely with Sales, Finance, and Legal to guide deal structure, pricing strategy, and contract processes.
If you’re energized by building systems, aligning cross-functional teams, and helping deals move faster and smarter, this is your opportunity to lead the charge.
This is a hybrid position in South Jordan, Utah (M, W, F in-office).
What You’ll Do
- Design the Deal Desk Function: Build out deal desk strategy, frameworks, and workflows—including approval policies, escalation paths, and discounting guidelines.
- Lead Day-to-Day Operations: Manage the review and approval of inbound deal requests, ensuring accuracy, compliance, and timely support to Sales teams.
- Serve as a Strategic Advisor: Partner closely with Account Executives and Sales leadership to structure competitive, scalable, and financially sound deals.
- Support Financial Analysis: Collaborate with the Controller and FP&A team to assess deal profitability, ARR impact, and revenue recognition considerations.
- Drive Process Improvement: Identify bottlenecks and implement improvements to reduce deal cycle time, improve accuracy, and enhance visibility.
- Ensure Cross-Functional Alignment: Liaise between Finance, Sales, RevOps, and Legal to align on pricing strategies and contract requirements.
- Develop Reporting & Insights: Track key deal metrics (e.g., approval turnaround, discounting trends, margin impact) and present findings to leadership.
- Lay the Foundation for Scale: Document deal desk playbooks, approval policies, and training resources to support company growth.
What We’re Looking For
- Experience: 5+ years of experience in deal desk—preferably in SaaS or recurring-revenue businesses.
- Leadership: Experience building or leading a deal desk function or similar cross-functional initiative.
- Technical & Financial Acumen: Strong understanding of SaaS contracts, pricing structures, ARR, revenue recognition principles, and financial modeling.
- Tools Knowledge: Proficient in Salesforce and Excel/Google Sheets; experience with CPQ tools or contract lifecycle management (CLM) systems a plus.
- Strong Communicator: Ability to synthesize complex information and influence stakeholders across departments.
- Operational Mindset: Detail-oriented with a drive to streamline, standardize, and scale business processes.
- Education: Bachelor’s degree in Finance, Business, Accounting, or a related field required; MBA or advanced degree is a plus.
Bonus Points If You:
- Have supported or built a deal desk function at a growth-stage SaaS company
- Can translate between Sales speak and Finance speak without missing a beat
- Thrive in environments where you can build, iterate, and optimize from scratch
- Bring a collaborative, low-ego approach to cross-functional problem solving
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here
🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values
We approach our work every day with a few things in mind:
🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - We win by delighting our customers with the very best products and services.
👍 Do Good - We work hard to be good people!
💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
🚀 Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy
Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20-minute phone call with the People Team
- 45-60-minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews, depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
Ready to apply?
Apply to Canopy
Implementation Specialist, Mid Market
Canopy, South Jordan
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
Our goal is to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
What you’ll do:
- Guide our new customers through their initial account configurations and ensure proper setup of their Canopy accounts
- Provide world-class onboarding and training experiences in the form of feature-specific training calls, screen shares, and email communications that help customers achieve value from our software right out of the gate
- Be accountable for tracking personal and customer goals and progress, and provide data-driven insights from your implementation clients
- Proactively reach out to users during implementation to encourage adoption of the software by providing value, use cases, and best practices throughout their first 30-60 days (and/or coordinate with CSM’s)
- Provide a comprehensive introduction to a customer’s assigned CSM (when applicable) and facilitate a hand-off post-implementation to ensure the client feels supported moving on from the onboarding experience.
- Be a product & industry expert at all times by staying on top of product development, competition, and industry benchmarks & happenings
- Work with other teams within Canopy to ensure data/file migration success
- Be able to provide on-the-fly technical troubleshooting or basic configuration services while the customer is live & engaged on your calls
- Thoroughly understand and document confirmation of use cases, firm demographics, pain points, opportunities, etc. from the onboarding POC
- Project-manage your action and advocacy items to completion, share ideas for operational improvements, and use seasonal ‘downtime’ to execute on said initiatives or hone and develop your technical support skills
- Go above and beyond to serve our customers and your team, provide a world-class customer experience, and be a shining, standard-setting example of what it means to be a “Canopian”
The skills you’ll need:
- 1-2+ years of Implementation experience
- 1-2+ years of SaaS industry experience
- Ownership. Craving responsibility and accountability to the role's above description
- Project management. Organizational skills, creativity, curiosity, and a solution-oriented focus are a must
- Be a self-starter with the ability to drive your own productivity
- Keep a positive outlook, with the ability to maintain a hungry and enthusiastic approach in a complex, challenging, and open-ended environment
- Excellent written and verbal communication skills in the English language
Bonus Points If You Have:
- Amazing MS Excel skills
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here:
🌴 Flexible Paid Time Off - that you’re actually encouraged to use plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - drive initiatives around education, community outreach, recruiting, and onboarding, fostering an inclusive workplace and diverse employee engagement.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values
We approach our work every day with a few things in mind:
🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - We win by delighting our customers with the very best products and services.
👍 Do Good - We work hard to be good people!
💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
🚀 Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy:
We know application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20 minute phone call with the People Team
- 45-60 minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Ready to apply?
Apply to Canopy
Strategic Partnerships Director (Private Equity)
Canopy, South Jordan, UT
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. And we just secured $70M in Series C funding to help us fulfill that mission.
Click here to see why our clients (and investors) love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
We are hiring a Strategic Partnership Director to own and grow Canopy's relationships with private equity firms that acquire and operate accounting firm portfolios. This is a net-new, high-impact role at the intersection of enterprise sales, channel strategy, and the rapidly evolving PE-backed accounting landscape.
Private equity has fundamentally reshaped the accounting industry — over 250 of the top 750 CPA firms in the U.S. now operate under a PE platform, and deal activity is accelerating into 2026. Canopy is uniquely positioned to become the practice management standard across these consolidated portfolios. This role exists to make that happen.
You'll build relationships at the PE firm level, with operating partners, portfolio operations teams, and deal professionals to drive standardized Canopy adoption across every firm in their portfolio. When a PE group acquires a new accounting firm, your job is to make sure Canopy is the first software decision they make.
Travel Requirements: This individual will travel at least once per month.
This is a hybrid position in South Jordan, Utah (M, W, F in-office) or fully remote for the right candidate.
What You’ll Do
- Build and manage a pipeline of PE firms actively acquiring or operating accounting firm portfolios, targeting firms across all tiers from large platforms to regional roll-ups.
- Develop and close enterprise partnership agreements that establish Canopy as the preferred or mandated practice management platform across a PE group's accounting portfolio.
- Own the full partnership lifecycle from initial outreach and relationship-building with operating partners, to deal structuring, onboarding coordination, and ongoing expansion.
- Collaborate with Canopy's sales, customer success, and product teams to build a repeatable PE partnership motion: playbooks, onboarding materials, co-sell resources, and portfolio deployment frameworks.
- Serve as the internal voice of the PE channel, bringing market intelligence on portfolio firm needs, competitive dynamics, and technology consolidation trends back to the product and go-to-market teams.
- Track and report on partnership pipeline, ARR influenced, portfolio penetration rates, and expansion metrics.
- Report on metrics to the executive team on how the partnership program is progressing.
What We’re Looking For
- 5+ years of experience in enterprise sales, strategic partnerships, or business development in a SaaS or professional services technology company.
- Demonstrated experience selling into or partnering with Private Equity or Venture Capital firms, accounting firms, or professional services organizations.
- Proven ability to navigate complex, multi-stakeholder deals. Comfortable working with operating partners, C-suite executives, and portfolio firm leadership simultaneously.
- Strong commercial instincts: you can structure a deal, negotiate terms, and close.
- Exceptional communication and executive presence; you represent Canopy credibly in boardrooms and partner conversations.
- Self-directed and entrepreneurial, this is a greenfield motion and you'll be building the playbook, not inheriting one.
Bonus Points If You Have
- Direct experience working at or closely with a PE-backed accounting firm or professional services roll-up.
- An existing network within the PE firms actively acquiring accounting practices
- Familiarity with practice management software.
- Experience structuring portfolio-wide or enterprise license agreements with volume-based or per-firm pricing.
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here
🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values
We approach our work every day with a few things in mind:
🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - We win by delighting our customers with the very best products and services.
👍 Do Good - We work hard to be good people!
💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy
Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20-minute phone call with the People Team
- 45-60-minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews, depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
Ready to apply?
Apply to Canopy
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