Role:  Senior Project Manager 

Location:  Johannesburg, South Africa 

About the role:

We are seeking a visionary Integrated Project Manager renowned for their outstanding work in the CPG sector to join our dynamic team. This is an exciting opportunity to elevate our brand's presence and impact across Europe. 

Our ideal candidate will excel in both integrated creative and high-volume adaptation work ensuring compliance, consistency, and competitiveness. We deliver across the purchase funnel producing broadcast, social, ecomm assets. As the Senior Project Manager, you will manage multiple projects simultaneously, ensuring the brand consistency and quality from the initial concept through to execution and delivery. Experience in CPG and integrated comms is essential, along with proficiency in utilizing the necessary tools and software to manage complex projects efficiently. 

This role offers the chance to work with iconic CPG brands as we launch a groundbreaking new global hub based in South Africa. By integrating automation and AI, we aim to revolutionize content creation and set new digital standards for the CPG consumer experiences. 

What you will be doing: 

• Overall responsible for integrated campaigns working with the Account Lead to deliver a high volume of localized assets, ensuring alignment with client objectives and brand guidelines. 

• Support Regional Account Lead on project planning, status, risks, and challenges. 

• Onsite client communicator for detailed timeline-specific project queries. 

• Creating production timelines according to SLA’s, building pipeline campaign forecasts to identify production peaks to resource PMs accordingly. 

• As well as owning E2E delivery, you will have offshore capacity to support volumes of work where you will need to brief designers on campaign specifics, timings and scope. 

• Overseeing and signing off IPMs adapted timings based on local market nuance. 

• Tracking regional pre-production tasks such as translations, price validation, global master approvals and market participation. 

• Escalating resource shortfalls to Account Lead and Project Director. 

• Overseeing and tracking PMs delivery progress, feeding status reports to regional and channel leads. 

• Build and nurture strong relationships with key stakeholders. 

• Lead regional production, localisation and delivery, ensuring direction, control, and effective communication throughout the process. Managing multiple campaigns, languages, and channels. 

• Provide PM team leadership, line managing up to 2-3 reports. 

• Drive campaign execution, and closure, monitoring progress, controlling deadlines, engaging relevant stakeholders and ensuring successful delivery and ensure data is accurately captured at every step.  

• Support the Account Lead to produce data-lead monthly reporting and strategic QBRs, as well as support across invoicing and out-of-scope work. 

• Lead daily stand-up calls with internal team ensuring production is on track and providing an escalation point to the relevant parties.  

• Review global campaigns, familiarise yourself with forecast data, to drive foresight of production. 

• Support the Account Lead on campaign kick-off calls, assisting on out-of-scope and out-of-guideline conversations as needed. 

• Ensure brand guardianship of local briefs and global guideline changes, while rolling out local campaigns in the sales market and re-iterating local SLAs. 

• Support Regional Lead with cost estimates for additional resource where needed. 
• Champion automation and future-facing ways of working.  

What you need to be great in this role: 

• 7+ years of relevant experience in digital, print and motion, covering owned and bought media. 

• CPG experience preferably personal care.  

• A detail-oriented professional with exemplary organizational skills, able to manage multiple projects simultaneously in a deadline-driven environment. 

• Skilled in risk management and problem-solving, with the ability to pivot and adapt strategies as needed to ensure project success. 

• An effective communicator who can foster collaboration across teams, ensuring clarity and alignment in project goals. 

• Experience working with multiple campaigns, languages, and channels. 

• Worked with automation and Gen AI tools to deliver content at speed and scale.  

• Demonstrated production experience on global brands with line management experience.  

• Strong account and project management skills, with experience managing onsite and offshore teams. 

• Proven ability to drive successful campaign production lifecycles, with an ability to assess risk in real time adapt using agile methodology. 

• Proficiency forecasting, resource management and project burn rate. 

• Keen eye for detail and commitment to innovation and new business growth. 
• Proficient in Adobe WF (or similar), Microsoft Office, and other related software. 

Req ID: 17081

#LI-MR1 #LI-ONSITE #LI-MIDSENIOR

Senior Designer  

Attention, passionate digital designers! Are you a creative genius skilled in both digital and print design? We're on the hunt for a dynamic, detail-oriented leader to join our team.

As a super-talented Digital / AI designer, your unique style will shine, creating exceptional solutions for various brands. No more just following a brief; let's collaborate, generate exciting ideas, and craft beautiful campaigns together!

Time management is key, as you’ll be handling multiple accounts with finesse. Own your workload, meet deadlines, and keep the team in sync.

Got 5+ years of diverse client experience? Mastery of Adobe Creative Suite? Perfect! Extra points for After Effects know-how, adding motion magic to your designs.

As a senior designer, mentor juniors, provide stellar feedback, and lead cross-functional teams. Let's make an impactful creative direction together!

About you

You're the life of the design party, making friends with pixels and people alike! Your thought ducks in a row, and your action game is top-notch! You can wrangle tasks like a pro, juggling them with style and pizzazz and don't just handle big projects, you conquer them with multiple priorities like a design superhero!

If you're the master of these skills, you're the creative powerhouse we're looking for! 🎉💪

Responsibilities

• Show your digital and AI design skills with a portfolio that highlights your creativity.
• Lead and inspire a design team, providing guidance.
• Pay attention to detail for accurate and quality design work.
• Collaborate effectively in a diverse team, contributing innovative ideas.
• Handle multiple projects in a fast-paced environment, maintaining high standards.
• Organize, meet deadlines, and communicate well with clients.
• Understand digital design principles and user interface.
• Stay updated on design trends and emerging tech, incorporating as needed.
• Bonus: Experience with After Effects for added visual impact.

Qualifications and Experience

• Minimum 5 years of diverse design experience.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Portfolio showcasing creative solutions in both digital and print design.
• Experience leading, mentoring, and collaborating with a design team.
• Worked on projects that highlight a strong attention to detail producing accurate, high-quality work.
• Effective collaboration in a fast-paced environment.
• Experience managing multiple projects and deadlines.
• Have a proven understanding of digital design principles and UI.
• Experience with art direction, including collaboration with photographers and illustrators.

Offer

• Full-time job within a growing and trendsetting agency
• Global client portfolio
• Attractive package and benefits
• Continuous trainings. Career conversation and growing opportunities
• Flexible homeworking policy

We are looking for a Senior Integrated Project Manager

Ogilvy Social.Lab seeks an experienced Senior Integrated Project Manager with a strong digital background to lead and grow key international brands.

The Project Manager at Ogilvy Social.Lab is a pivotal leadership role within the Client Service team. You will oversee and manage the successful execution of projects and client deliverables, ensuring seamless project delivery while maintaining the highest standards of quality, client satisfaction, and client growth. You will manage a team of team members across multiple disciplines mainly content, intelligence and media, guiding them to meet client deliverables and success. This role requires a deep understanding of digital project management principles, strong leadership skills, and a proven ability to navigate complex projects and client relationships. Ideally, candidates will have 5+ years of experience.

Project Delivery & Client Management:

• Oversee execution, coordination, and delivery across Media, Content, and/or Intelligence, ensuring timelines, deadlines, and budget objectives are met.
• Understand project briefs and objectives, managing timelines, resources, and scope to deliver successful, quality outcomes on time and within budget.
• Manage client expectations and communication effectively, building trust with key client stakeholders.
• Manage external stakeholder expectations and communication effectively.
• Lead case study development and contribute to building strong client relationships.
• Manage change requests, assess their impact on project objectives, and implement changes efficiently.

Team Leadership & Mentorship:

• Manage the internal team from an operational workflow.
• Mentor and develop Project Managers, providing guidance and support for their growth.
• Foster a positive and collaborative project team environment, focusing on individual growth and skill development of direct reports.
• Champion the vision within project teams and ensure project alignment with C2 vision.

Innovation & Process Improvement:

• Candidate needs to be open to working with AI workflows and integration across a campaign lifetime.
• Identify process improvements and innovative delivery approaches.
• Drive best practice initiatives and explore/implement new project management tools/techniques.
• Encourage experimentation and continuous improvement within the team.

Financial & Resource Management:

• Manage project resources and budgets across multiple projects, ensuring efficient resource allocation.
• Monitor project profitability and identify opportunities for cost optimisation.
• Manage SOWs and client revenue/finance functions.
• Manage Work in Progress (WIP) adjustments and support revenue forecasting for the portfolio.
• Analyse financial performance and identify opportunities to improve efficiency and profitability.
• Manage all the internal finance administrative duties such as WIP notes, reconciliation documentation, generating PQs, POs and invoices.
• Ensure efficient project delivery and accurate tracking of time and effort.

Role Requirements:

• Proven ability to manage multiple projects concurrently, demonstrating strong organisational and prioritisation skills.
• Excellent communication (written and verbal), interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively under pressure and meet tight deadlines.
• Proven ability to lead and motivate a team.
• Proficiency in project management methodologies (e.g., Agile, Waterfall).

Reporting & Analysis:

• Develop and deliver strategic client reports, providing insights into campaign performance, market trends, and competitive activity.
• Proactively monitor industry trends and share relevant insights with clients and internal teams.

Desired Skills & Experiences:

• Bachelor's degree in marketing, Communications, Business Administration, or a related field.
• 3+ years of experience in a project management role within an agency setting, with at least 2 years of experience managing a team.
• Strong understanding of digital marketing across content creation, media, and strategy/intelligence.
• Experience working with cross-functional teams.
• Proficiency in project management tools (e.g., Asana, Monday.com, Jira) and Microsoft Office Suite.
• Experience with budget management and financial reporting.
• Understanding of Ogilvy's values and culture.

More about the role:

Join our dynamic English Editorial Team as a Junior Editor for a 12-month fixed-term contract. In this entry-level role, you will be instrumental in ensuring the accuracy and consistency of our content, while actively learning and applying agency style and processes. This position is designed to develop your core agency writing and editorial skills, laying a strong foundation for your career progression within the communications industry.

You will play a crucial part in the quality assurance of our client-facing materials, working under guidance to proofread and edit diverse content. This is an excellent opportunity to gain hands-on experience, support larger projects, and contribute to our commitment to excellence in reputation management.

What you'll do:

• Proofread and edit content for grammar, spelling, punctuation, and basic adherence to brand guidelines.
• Support Editors and Senior Editors on larger projects, learning best practices in content creation and quality control.
• Begin drafting simpler content types, such as social media copy and internal communications, under supervision.
• Actively participate in mandatory writing training sessions to enhance your skills and knowledge.

Experience that contributes to success:

• Foundational understanding of editing and proofreading principles.
• Strong command of English grammar, spelling, and punctuation.
• Eagerness to learn and adapt to agency-specific writing styles and processes.
• Ability to work collaboratively and support team members.
• Attention to detail and a commitment to producing high-quality work.
• A keen interest in developing a career in communications and content creation.

#LI-RE1

The eCommerce Lead should have strong analytical skills and a deep understanding of ecommerce product management. Through managing the overall web process, this individual will own and execute the product assortment strategy needed to maximize sales, customer acquisition and retention. 

Responsibilities: 

o Work closely with Regional and Global Marketing on social media channels utilization, paid advertising campaigns, on -platform as well as online campaigns development to increase digital sales

o Responsible for regular reporting on digital and app performance and customer experience metrics -optimizing site operations, identifying opportunities, and suggesting strategies to achieve sales growth

o Own daily reporting for app performance -tracking all major KPI to plan

o Responsible for optimizations to navigation, collections, search, and homepage 

o Plan marketing calendar 

o Support paid social team and  eCommerce Lead with updates around product launches, collaborations, selling reports

o Oversee and execute strategic site AB tests to improve KPIs, revenue, and overall customer experience 

o Monitor competitive landscape and site benchmarks

o Collaborate with and project manage FSA ’s

o Work with the creative team to ensure all correct creative required for campaigns is done 

o Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

Requirements and Qualifications of the role:

o Bachelor's degree required o 3+ years of related experience in Ecommerce or data/analytical field required

o Previous retail and/or ecommerce experience required

o Expert understanding of Excel (advanced reporting), PC Skills, including MS Office, and MS Outlook Understanding of Strategy

o Merchandising, accounting, and/or business experience a plus

o Flexibility to adapt to changing business needs, dealing with ambiguity

o Must be able to think strategically and see the big picture while knowing how to execute it tactically

o Excellent communication skills, both written and oral

o Strong project management/time management skills

o Extremely detail oriented

Job Title: Senior Audience Planner/Data and Insights Specialist

Company: WPP Media South Africa

Location: Johannesburg, South Africa

Reports To: Client lead 

About the Role

As the senior audience planner/ data and insights specialist, your role will encompass working in both the data and tech space, as well as designing and delivering audience strategies.

Core Responsibilities

• Data and Tech Requirements

You will be the core support arm to the broader agency team in providing ongoing data and tech solutions relevant to the requirements of the client, this includes but is not limited to:

• Supplying of any data requirement for strategy and insight work
• Conduct market research on media consumption patterns for different markets and audiences.
• Adoption and localization of regional and/or global tools or data solutions
• Building of internal capabilities of data strategy, data analytics and data solution products/tools
• Responsible for driving innovation and new technology topics for the client business.
• On-going thought leadership in relevant industry & category initiatives such as white papers / public speaking / landscape & trend reports / awards judging
• Audience Planning Requirements
• Lead the development and delivery of audience strategy and champion audience-first thinking within the planning and strategy teams; providing a consultative approach to driving business outcomes using data and technology platforms.
• Build a cohesive 360 view of the customer profile using 1st party, 2nd party, 3rd party and research data inclusive of online and offline data sources.
• Utilize all available technologies to drive audience-based planning, buying, targeting, measurement and optimization
• Develop strategic audience segmentation to drive omnichannel personalization.
• Build audience targeting strategies based on campaign goals, run audience insight analysis, collaborate with data partners to create custom audiences, and establish connection with media partners to configure, test, and validate destination across all channels.
• Supervise the end-to-end process of audience planning, activation, and measurement for clients and/or campaigns.
• Analyse performance by audience segment & provide audience optimization recommendations.
• Develop a deep expertise in the data ecosystem including 3rd party data providers, publisher and supply direct relationships, and WPP companies.
• Drive adoption and success of data and technology platform partnerships as well as ensure that global team understands market needs and priorities.
• Lean into data strategy conversations and work with clients, partners and other stakeholders to forge new and interesting data connections and trials.
• Assist in closing the measurement loop to improve incrementality, working with specialist teams as needed.

Key Skills and Competencies

• Have an in-depth understanding of communication channels and platforms, including but not limited to CRM, CDP, DMP, programmatic, social, EC, new retail and how they interrelate.
• Familiar with how data could be used in driving business outcome and how business outcome could be measured by data.
• Excellent written and verbal communication skills with evolved present-to-persuade and facilitation skills. Strong analytics skills and can see business implications beyond data
• Have the ability to demonstrate a depth of understanding of the industry, the client’s business and brands as well as changes to consumer and media in senior level client conversations.
• Excel at ability to influence without authority but with the organization’s support to ensure that even without authority there is accountability.
• Collaboration, accountability, persuasive attitudes are critical for this role.

Experience

• Minimum of (5 years+) experience in data and analytics
• Experience working in cross functional teams and geographies.
• Experience connecting Audience segmentation with the realities of delivering in addressable media platforms.
• Sound understanding of the marketing technology stack required to delivery on Audience planning through to execution.
• Strong experience working with digital platforms and ad solutions with knowledge of targeting capabilities.
• Experience delivering campaigns with a real time dynamic creative element.
• Executed campaigns with omnichannel user journeys and media targeting.
• Needs to have worked in roles that have developed both strategic and operations capability within media marketing.
• Change agent mindset and risk-taking capabilities with examples of projects that have landed successful business transformation.
• Must be comfortable leading change and spearhead effectiveness and efficiency in media operations.
• Build competitively advantaged skills around audience planning.

Mastery of (Required):

• Precision Planning and Activation
• Audience Segmentation
• 1P / 2P / 3P Data Collection, Integration (including Data Onboarding) and Activation
• MarTech / AdTech
• Biddable Media Buying & Optimization Solutions

Broad Expertise in (Good to Have):

• Brand and Campaign Strategy
• Category Experience
• Agency and Client Background
• Marketing Analytics
• Marketing Effectiveness & Measurement Solution

Job Title: Social Biddable Lead

Company: WPP Media South Africa

Location: Johannesburg, South Africa

Reports To: Biddable Media Lead

About the Role

The Social Biddable Lead is responsible for driving strategic direction and performance across Paid Social for a portfolio of leading brands. This role combines leadership, data-driven decision-making, and client engagement to deliver impactful, results-oriented campaigns. The Social Media Lead will guide a team of specialists, ensuring best-in-class execution while aligning Paid Social strategies with broader digital and business objectives.

Key Focus Areas:

• Lead and develop a high-performing Paid Social team
• Drive Paid Social strategy aligned to business and digital objectives
• Oversee campaign performance and optimise against KPIs
• Translate data into actionable insights and improvements
• Manage client relationships and stakeholder communication
• Ensure best practices and continuous team upskilling

Core Responsibilities:

1. You will be leading a team of Paid Social Specialists, servicing some of the biggest brands in SA.
2. Driving excellence and performance within Paid/Biddable Social.

You will be required to:

• Work with digital strategic planners to develop overall Paid Social strategies
  Conduct research using social and biddable media tools to inform paid media strategies and audience targeting.
• Understand the client’s overall digital strategy and the role that Paid Social plays within the broader media mix
• Present Paid Social strategies and performance insights both internally and to clients
• Have a strong understanding of Google Analytics, website tagging, and data interpretation to inform optimisation and strategy
• Translate data and performance trends into actionable biddable media insights
• Supply digital audit information when required
• Assist in preparing competitive analysis across paid media channels
• Work closely with Agency Delivery Managers to ensure agency satisfaction and KPI delivery, while managing key relationships

Key Skills and Competencies:

• Strong leadership ability to grow and support a team of Paid Social Specialists
• Ability to mentor, train, and elevate the standard of Paid Social delivery
• 5–8 years of proven experience in Paid/Biddable Social Media
• 2+ years of management experience (advantageous)
• Client-facing experience within a performance or biddable media environment
• Social platform certifications (e.g. Meta, TikTok, LinkedIn) and ability to drive team certification
• Experience managing large budgets and blue-chip client accounts
• Strong experience with Google Analytics and data-driven decision making
• Experience with eCommerce and Cost Per Acquisition (CPA) strategies
• Highly self-motivated, organised, and detail-oriented

Purpose: Analytics and Insights is accountable for ensuring that we are translating business and communication objectives into an actionable and measurable media framework for the client.  This role is responsible for analysing trends and data in order to effectively develop both innovative and practical solutions for client.  

Insights & Learnings: 

 Support the team with the development & presentation of media strategies through: 

• Channel evaluation and selection.   

• Providing target market insights and recommendations  

• Analysing benchmarks and KPIS  

• Posting campaign presentations with clear insights and learnings to positively impact future campaigns. 

• Monitoring competitive media and spend activity, and delivering key learnings, thus ensuring competitive media strategies.  

• Provide ROI opportunities for clients’ e.g., modeling, integration of strategy & implementation learnings.  

• Be the custodian of both quantitative and qualitative insight at all stages throughout the strategic planning process.  

• Think critically and be discerning about information sources. 

• Understand and predict the dynamics of the market and its implications for the client. 

• Conduct quarterly media landscape updates & regular media reviews (Competitor analysis and media environment scans)   

• Assist in developing, updating, and generating data for Interactive Dashboards. 

• Keep up to date in using media measurement tools.   

• Analyze website, social media platforms, online stats, trends. 

• Interpret digital metrics, for a fast-paced and dynamic television environment.    

• Pull data from Facebook, Twitter, Instagram, Google Analytics and other sources and aggregate results into a proprietary database. 
• Monitor activity on an ongoing basis to identify optimization opportunities. 

The Ideal Candidate  

• At least 6 years of through-the-line media experience preferred.  

• Minimum of 4 years of experience in media analytics.  

• Familiar with online and social media platforms and publishing in a professional environment (i.e. Websites, Facebook, Twitter, YouTube, Instagram, Google Plus, Vine etc.)  

• Strong analytical and numeracy abilities required.  

• Skilled in industry related research and stats tools. 

• A good understanding of SEO and digital marketing.   

• Strong up to date understanding of tracking and tagging, attribution modelling, behavioral marketing, database modelling, retargeting, addressability, viewability, brand safety  

• Strong organizational skills, multi-tasking capabilities and detail oriented.  

• Good understanding of media channels, both digital and traditional   

• Problem-solver 

• Proven experience using data to generate insights and demonstrate their value to influence business decisions. 

• Experience with MarTech, social analytics (listening and native platforms), reporting dashboard technology and digital media whilst strategically focusing on business objectives. 

• High attention to detail 

Role: Senior Conceptual Copywriter 

Location: Johannesburg, South Africa

About the role: 

Join our dynamic and innovative in-house creative agency, working with our client. Our team is dedicated to crafting engaging and persuasive content that resonates with audiences across both social and digital platforms. We collaborate with diverse departments to ensure our campaigns amplify our brand voice and presence. As a Senior Conceptual Copywriter, you will play a pivotal role in driving creative concepts and optimising content for various platforms, all while working in an energetic and fast-paced environment.

What you will be doing: 

• Develop original, engaging and innovative concepts and copy for short term and long-term campaigns, digital, social media and instore campaigns, adapting writing to match a different brand guidelines and tone of voices.
• Ability to learn quickly and adapt to new situations. You’ll be someone who is open to new ideas and approaches, able to quickly grasp new concepts, and able to adapt to changing circumstances.
• Adapting copy across assets and platforms for roll out locally in South Africa.
• Present and communicate ideas effectively to clients and colleagues, working collaboratively to achieve project goals. 
• Working in Collaboration with the Senior Art Director Design and the lead Account Director for the client leading and setting up the studio for success.
• Assist with crafting case studies, awards scripts on work.
• Willingness to work across big conceptual jobs as well as small adaption and content roll out. 

What you need to be great in this role: 

• A Bachelor’s degree in Marketing, Communications, English, or a related field.
• 8+ years of experience in a copywriting role, with a strong portfolio highlighting conceptual creativity, preferably in the FMCG or similar industry.
• Understanding of consumer behaviour and target audience.
• Excellent written, editing, proofreading, verbal communication skills, with strong attention to detail.
• Ability to work well under pressure and handle multiple projects at once.
• Desire to be a team player with a client centric focus and the ability to build strong and effective working relationships.
• Experience working collaboratively with a design team.
• A proactive and adaptable mindset, capable of working independently and within a team.
• Experience in presenting ideas confidently in a professional environment.
• Strong writing portfolio demonstrating conceptual skillsets.
• AI experience using various platforms. 

Req ID: 16840

#LI-MR1 #LI-HYBRID #LI-DIRECTOR

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Anti-Money Laundering (“AML”) Operations team based in South Africa, and you will report to the AML Operations Manager. Our AML Operations team looks after our global business and consists of a growing team of enthusiastic, energetic Lunauts. You will work in a fast paced environment, collaborating with other business units, including Customer Support, Onboarding, Engineering, Product and Legal teams, servicing the business on an international level together with the teams from Africa, Asia Pacific and Europe.

About the team: 

The AML Operations team takes care of the operational aspects of financial crime risk identification matters for Luno's global business. Our mission is to create a world class compliance experience for Luno as well as our customers. We make sure we have the processes and information available that enable us to truly understand our customer risk, we monitor for any external red flags customers may raise when they use Luno and we deal with any questions our business or customers may have on what good looks like. We operate in regional teams around the world with our central team in South Africa.

Your mission will involve: 

• Management and oversight of the Screening Team on all functional and people management aspects;
• Managing and supervising Screening Team members, including:
• providing guidance on execution of functional duties and as required, become actively involved to meet schedules and resolve problems;
• supporting personal development;
• building relationships with and between team members, set expectations, define and delegate tasks and help remove obstacles;
• Managing team member onboarding and role based training;
• Conducts regular 1-1s with team members and raise performance matters with key stakeholders;
• Maintain open lines of communication with team members, including on priorities, policy and processes;
• Managing all aspects of customer screening and the outcomes thereof in respect of:
• sanctions, adverse media and political exposure; 
• private watch lists;
• geolocation and geofencing; 
• perform a QA function and
• any other AML risk identifiers and typologies as appropriate;
• Management, fine tuning and reporting on screening rules, thresholds and outcomes;
• Governance and reporting in respect of team performance, progress tracking, service level agreements, key risk indicators and operational metrics;
• Oversight over the drafting and, where appropriate, filing of regulatory reports and responding to regulatory requests;
• Establishing processes for, review of and managing of quality assurance; 
• Drafting and implementing standard operating procedures, including in respect of account closures, exits and the unverifying of customer accounts, and guidance to ensure compliance with regulations;
• Coordination and management of senior management approvals;
• Creating, implementing and managing role based training;
• Collaborate with AML Operations Manager in developing, planning and managing the Screening Team’s operational plans and strategic goals, including in relation to Smart Goals;
• Collaborating with the wider Anti-Financial Crime team to support ongoing investigations, queries and analytics;
• Supporting the AML Operations Manager in the planning and oversight of day to day team tasks;
• Working with the Compliance Advisory team to ensure that our operations are regulatory compliant and manage the implementation of new regulations or changes to existing regulations;
• External and internal stakeholder management in conjunction with the AML Operations Manager and Head of Anti-Financial Crime;
• Supporting external and internal compliance audits; 
• Supporting Luno’s compliance efforts across multiple geographies; and
• Supporting the business with AML operations related queries, including triaging received queries and resolution of questions pertaining to Luno’s compliance procedures.

The ideal candidate will have:

• A degree or diploma from a recognised tertiary institution
• A minimum of 5 years work experience in an Anti-Money Laundering and Countering Terrorist Financing related field
• Strong analytical mindset 
• Ability to adapt within a fast-paced environment
• Strong attention to detail and experience in process writing and documenting outcomes of reviews and investigations 
• High proficiency in English (please ensure that your application is in English)
• If not a South African citizen, an existing, valid permit to work in South Africa
• Entrepreneurial, strong sense of responsibility and very high level of integrity
• Solid interpersonal, communication and negotiation skills
• Friendly, transparent, articulate and driven to succeed
• Familiarity with crypto-currencies will be highly advantageous

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.