Job mission

As a Senior Engineer II, Field Process, you play a critical role in enabling our customers’ success at the most advanced semiconductor technology nodes. Based in Higashi Hiroshima, you will work hands‑on at customer sites, leading complex process qualifications, resolving high‑impact tool and process issues, and partnering closely with customers and internal teams across the globe. Your expertise directly contributes to ASM’s reputation for technical excellence, reliability, and long‑term customer partnerships.

What you will be working on

• Plan, execute, oversee, and document process qualifications for new installations, conversions, and continuous improvement retrofits for PE‑CVD, PE‑ALD, ALD, CVD, and epitaxy reactors at customer sites
• Lead structured problem‑solving activities to identify root causes, develop robust solutions, and support rapid closure of tool excursion escalations during install and sustaining phases
• Act as a senior technical interface for customers, understanding current needs, identifying new opportunities, and anticipating future process requirements to build long‑term, trusted partnerships
• Develop, maintain, and standardize process recipes, experimental data, and technical documentation for use by internal teams and external stakeholders
• Drive continuous improvement initiatives focused on customer experience, tool performance, productivity, cost reduction, and process robustness
• Provide hands‑on field engineering support when required, including assembly, disassembly, calibration, decommissioning, and troubleshooting of advanced electro‑mechanical semiconductor capital equipment
• Collaborate closely with global hardware, process, R&D, and service teams to align field feedback with product and process improvements

What we are looking for

• Valid work authorization to work in Japan
• Master’s degree or higher in a materials‑focused STEM discipline such as materials science or engineering, physics, chemistry, electronic engineering, or nanotechnology
• Or a Bachelor’s degree in a STEM discipline with relevant professional experience in semiconductor processing or capital equipment
• Strong experience or solid technical foundation in one or more of the following: PE‑CVD, PE‑ALD, ALD, CVD, epitaxy, etch, PVD, surface preparation, photolithography, high‑temperature processing, or materials characterization
• Applied experience using data or signal processing tools such as Python, R, MATLAB, JMP, Tableau, Power BI, or equivalent
• Commitment to strong safety and quality cultures, both internally and at customer sites
• Good mechanical and electrical troubleshooting skills
• Ability to work effectively in cleanroom and office environments for extended periods, both on‑site and remotely
• Strong collaboration skills and the ability to work across organizations, cultures, and disciplines while managing multiple priorities

What sets you apart

• Experience in customer‑facing roles within the semiconductor, capital equipment, or advanced manufacturing industries
• Proven ability to lead complex technical discussions with customers and internal stakeholders
• Willingness to travel domestically and internationally (typically 10–40%) to support customer sites across Japan, Asia, the US, and Europe
• Professional fluency in English
• Japanese language proficiency suitable for customer and on‑site collaboration is highly valued; additional languages are a plus

About the Role

As a member of our JAPAC Sales Strategy and Operations team, you will have an integral role in driving the insights, operations, and strategy that enables our JAPAC Sales Region to run better, faster, and smarter as we expand throughout the region. Sales Strategy and Operations is an excellent platform to learn how a business really runs. 

You will be joining the Sales Strategy and Operations team as a high impact contributor, gaining exposure to a wide variety of challenges, processes, and data that makes the engine of this Sales organization hum. As a Manager on the Sales strategy and operations team in JAPAC, you will lead cross-functional initiatives from ideation to analytics to recommendations to drive impact across the sales organization.

We are committed to a thriving in-office culture. This role requires that you be on-site at our office in Tokyo, Japan office 5 days a week.

What You'll Do

• Strategy & reporting: pulling ongoing and ad hoc reporting for weekly / quarterly business reviews, and providing insights to inform business decisions. 
• Strategic planning: work with business stakeholders to develop, implement, and operationalize the sales plan for the JAPAC region. 
• Territories & accounts: drive planning and implementation of new territories to support the expansion of new teams, reps, geographies, and segments. 
• Systems and operations: identifying and implementing improvements in current workflows and processes that can help improve efficiency and visibility - this might be in Salesforce.com or other tools.
• Critical business partner: act as an extension of the existing Sales Strategy and Operations team to provide day to day business support for the JAPAC team on various items such as data, system processes and approval flows. 
• Sales enablement: building programming and content to help new hires get up to speed as quickly as possible, as well as tracking the right effectiveness metrics to see what makes someone a top (or bottom) performer and how we scale those learnings.
• Since we're still in building mode, there's a lot of rolling up your sleeves and getting into the weeds to drive direct impact on a daily basis. We knock out today's problems while also balancing our need to build for the long-term. 
• You’ll be working in Salesforce and Google Sheets / Excel on a daily basis, while also talking frequently with our stakeholders in sales, marketing, ops, product, finance, and more to help troubleshoot systems issues, review insights from our analyses, and build future-state processes and systems.

What You Bring

• High-impact self-starter: you take initiative to move projects forward and can operate well with little guidance. You’re excited by the possibility of leading cross-functional workstreams and generating buy-in among senior leadership. 
• Raw smarts: we are looking for people who can look at complex problems and solve them start to finish.
• Strong analytical skills: you nerd out about data, can quickly structure analyses to answer key business questions to drive decision-making, and will also have perspectives on building the right data architecture. Excel skills are a must; SQL / Tableau / Looker experience a plus.
• Process and operational thinking: you can tackle a problem independently and quickly iterate to a solution, and then also document it in a way that's easy to understand for all audiences. Previous salesforce experience is a plus.
• Communication and stakeholder management: you'll need to be able to connect with sales reps and engineers alike to figure out how we build the right processes and workflows to drive efficiency while also giving us the data to measure how we're doing. Strong written and verbal communication skills are a must.
• Flexibility and hustle: you manage change and ambiguity well, and have no problems juggling multiple priorities while executing in a fast-paced environment. You’re comfortable pivoting quickly and often.
• 5+ years of professional experience, ideally in consulting, banking, private equity, corporate strategy, or a startup. Bachelors or masters from a top school preferred.
• Previous experience with Salesforce, Sales Operations & Strategy are a plus.
• Native or fluent in Japanese.
• Must be willing and able to commute 5 days in office.

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs 
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

The Opportunity

We are looking for an experienced Revenue Operations Manager to join our team in the Asia-Pacific and Japan (APJ) region. This is a critical role that serves as the strategic bridge between our operational initiatives and regional execution.

While this position acts as the primary operational partner for the APJ territory, it is not solely a regional support role. You will be a vital member of the Revenue Operations team, overseeing projects and initiatives, driving system enhancements, and serving as a subject matter expert on processes that impact the entire organization.

What You’ll Do

• Own APJ territory execution, ensuring bookings adhere to company policy, maintain accuracy, and meet compliance requirements throughout the process. Serve as a subject matter expert for complex, high-value, and non-standard transactions.
• Serve as a primary execution and escalation partner for the Finance Global Capability Center (FGCC), providing guidance on complex scenarios and supporting consistent application of policy and process.
• Partner closely with Sales, Deal Desk, Finance, and related teams to support complex deal structures and ensure transactions are executed in line with defined processes and controls.
• Support month-end and quarter-end close activities, including preparing, reviewing, improving, and troubleshooting reconciliations as required.
• Proactively identify discrepancies, trends, and opportunities for process improvement through ongoing review of operational data and workflows.
• Develop and analyze business performance reporting to ensure an accurate reflection of operational results, creating reports and dashboards that support planning and decision-making.
• Oversee and support multiple operational and process improvement initiatives, ensuring work is completed efficiently and aligned to expected outcomes.
• Work with Business Technology, and Finance Transformation teams to support system enhancements, including UAT participation, validation of changes, and issue resolution as needed.
• Support training and enablement efforts both within the team and cross-functionally on processes, complex scenarios, and operational best practices.
• Utilize automation and AI-enabled tools, where appropriate, to improve efficiency, accuracy, and scalability across Revenue Operations workflows.

Who You Are

You are a strong operational contributor with a solid understanding of end-to-end quote-to-cash processes and how upstream and downstream decisions impact outcomes.

You bring:

• Strategic curiosity and a practical approach to identifying issues and supporting continuous improvement.
• Operational strength, with experience working through complex processes, policies, and systems.
• Sound judgment when evaluating information, prioritizing work, and handling non-standard scenarios.
• Clear and effective communication skills, with the ability to work across teams and explain processes or decisions.
• Adaptability and comfort managing multiple priorities in a dynamic environment.
• A forward-looking mindset, including openness to using automation and AI-enabled tools to improve how work is done.

Qualifications

• 6–8+ years of experience in Order Management, Sales Operations, Deal Desk, or a related role 
• Advanced knowledge of operations systems and tools such as Salesforce, CPQ, NetSuite, Tableau, or similar platforms preferred
• Ability to move fast, adapt, and thrive in a dynamic and fast changing environment
• Fluent in English and Japanese language 
  
  

#LI-Hybrid

#LI-YH1

シニアアナリスト – セールスオペレーション（Senior Analyst – Sales Operations） 勤務地：日本、東京（ハイブリッド/リモート勤務可） 雇用形態：正社員

ルーブリック（Rubrik）ジャパンの営業組織では、地域成長の戦略的カタリスト（促進剤）として貢献いただける、極めて優秀なセールスオペレーション・パートナーを募集しています。本職務では、日次のオペレーショナル・ケイデンス（業務リズム）を構築し、厳格なSalesforceガバナンスの監督、複雑なデータアーキテクチャの統合、およびエキスパートレベルのテクニカル・トラブルシューティングを担います。フィールドチームに対する主要なコンサルタントとして、クロスファンクショナルなリーダーシップ層と連携し、ビジネスワークフローの改善や業務上の障壁の除去を行い、営業組織の生産性を最大化させることがミッションです。

役割と責任

シニア・セールスオペレーション・アナリストとして、日本のフィールド組織における戦略的なオペレーショナル・アーキテクト（運用設計者）の役割を担います。日本のセールスリーダーシップ、営業担当者、システムエンジニア、および各機能部門と直接連携し、「ゴー・トゥ・マーケット（GTM）」エンジンを最適化します。本職務には、高度なCRMエコシステムを使いこなしながら、日本市場特有の要件とグローバルな企業フレームワークを調和させることができる、プロアクティブなコンサルタントとしての能力が求められます。

• 戦略的なフィールド支援（Field Advocacy）: 日本の営業責任者（VP of Sales）およびフィールドチームに対する主要なオペレーショナル・アドバイザーとして、セールスメソドロジー、ポリシーコンプライアンス、システム最適化に関する複雑な課題を解決します。また、グローバルおよびAPJのセールスオペレーション・マネジメントと連携し、営業担当者のクォータ（割当目標）設定を管理します。

• CRMおよび予測のオーケストレーション: Salesforce.com (SFDC) のライフサイクル活動全般を指揮し、Clariを用いた厳格なフォアキャスト（予測）の管理、リードの自動割り当て、案件登録（Deal Registration）の整合性維持、およびアカウント/商談の緻密なガバナンスを徹底します。

• パイプライン・インテリジェンスと分析: Clariを活用して週次のフォアキャスト・ケイデンスを促進し、リーダーシップ層に対してパイプラインの健全性と収益の予測可能性に関する高精度な可視性を提供します。

• ディールデスクおよび商務連絡: 営業組織とグローバル・ディールデスク/価格設定チーム間の戦略的な架け橋として機能します。日本向けのインセンティブプログラムや四半期ごとのSPIFF（特別販売奨励金）のローカライズ、価格設定およびパッケージングの展開推進、複雑な見積もりワークフローの合理化、および契約の正確性の確保を担います。

• 業務の最適化: 地域内のセールスサイクルにおけるボトルネックをプロアクティブに診断し、営業速度とスケーラビリティを加速させるための体系的なプロセス改善を設計・提案・導入します。

• テリトリーおよびデータ管理（Stewardship）: 戦略的なレビュー・ケイデンス（テリトリー・プランニング等）を主導し、ETM（Enterprise Territory Management）を用いたSFDC上の厳格なデータガバナンスを通じて地域のアカウントとテリトリーの割り当てを管理し、CRMのカスタマーマスターデータの正確性と品質を向上させます。

• マーケット・インテリジェンスの統合: プレミアムデータベース（HG Insights/D&B等）を活用してAPJのデータ拡充イニシアチブを推進し、地域のリードおよびアカウントの範囲を拡大・精緻化します。

• エグゼクティブ・レポート: 経営幹部の意思決定のために、データに基づいた実用的なインサイトを提供するカスタマイズされたアドホック・レポートやTableauダッシュボードを構築します。

応募要件

• 業界の専門知識: セールスオペレーションにおける6年以上の進歩的な経験。急成長中のSaaSまたはエンタープライズ・テクノロジー環境での経験が望ましい。

• 言語能力: 日本語ネイティブまたはビジネスレベル（JLPT N1保持者が望ましい）、および国境を越えた円滑なコラボレーションを確実に行えるプロフェッショナルレベルの英語力。

• テクニカル・マスタリー: Salesforceエコシステム、Clari、およびTableau（または同様のシステム）における高度な実務習熟度。

• 優れた分析能力: データ操作（高度なExcel、複雑なモデリング）に関する卓越したスキルと、細部および正確性に対する揺るぎないコミットメント。

• グローバルなコラボレーション: 多様なタイムゾーンや文化にまたがるマトリックス型のグローバル組織において、周囲をナビゲートし、影響を与える実証済みの能力。

• プロフェッショナルとしてのプレゼンス: プレッシャーの高い環境下で卓越した成果を出し、最小限の監督下で優先順位を管理できるエグゼクティブ・プレゼンスを備えた、自己完結型のスペシャリストであること。

システムに関する知識と経験

• CRM: Salesforce.com (SFDC)

• フォアキャスト（予測管理）: Clari

• BIツール: Tableau, Qlik

• ERP: NetSuite, Oracle, または SAP

• データソース: D&B, Hoovers, または同様のマーケット・インテリジェンス・データベース

学歴要件

• 学士号（Bachelor’s degree）必須

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Senior Analyst – Sales Operations
Location: Tokyo, Japan (Hybrid/Remote options available)
Type: Full-time

The Rubrik Japan Sales organization seeks a high-caliber Sales Operations partner to serve as a strategic catalyst for regional growth. In this capacity, you will orchestrate the daily operational cadence,overseeing rigorous Salesforce governance, synthesizing complex data architectures, and providing expert-level technical troubleshooting. Acting as a primary consultant to the field, you will collaborate with cross-functional leadership to refine business workflows and dismantle operational barriers, ensuring peak productivity for our sales organization.

Role and Responsibilities
As a Senior Sales Operations Analyst, you will serve as the strategic operational architect for the Japan Field Organization. You will partner directly with Japan Sales Leadership, Sales Representatives, Systems Engineers and functional teams, to optimize the "Go-to-Market" engine. This role demands a proactive consultant capable of navigating sophisticated CRM ecosystems while harmonizing local Japanese market requirements with global corporate frameworks.
   - Strategic Field Advocacy: Act as the primary operational advisor to the Japan VP of Sales and field teams—resolving complex questions on sales methodology, policy compliance, and system
optimization; and manage sales rep quota setting with Global/APJ sales ops management.
   - CRM & Forecast Orchestration: Direct all Salesforce.com (SFDC) lifecycle activities, ensuring rigorous forecast hygiene through Clari, automated lead distribution, deal registration integrity,
and meticulous account/opportunity governance.
  - Pipeline Intelligence & Analytics: Leverage Clari to facilitate weekly forecasting cadences, providing leadership with high-fidelity visibility into pipeline health and revenue predictability.
  - Deal Desk & Commercial Liaison: Act as the strategic bridge between the Sales organization and Global Deal Desk/Pricing teams—localizing incentive programs and quarterly SPIFFs for Japan, driving pricing and packaging rollouts, streamlining complex quoting workflows, and ensuring contract accuracy.
  - Operational Optimization: Proactively diagnose bottlenecks within the regional sales cycle; design, justify, and deploy systematic process enhancements to accelerate velocity and scalability.
  - Territory & Data Stewardship: Lead strategic review cadences (e.g., Territory Planning), manage regional account-to-territory alignment through ETM with rigorous SFDC data governance, and
enhance the accuracy and quality of CRM customer master data.
  - Market Intelligence Synthesis: Champion APJ data enrichment initiatives by leveraging premium databases (HG Insights/D&B) to expand and refine the regional lead and account universe.
  - Executive Reporting: Engineer bespoke ad-hoc reports and Tableau dashboards to deliver data-
driven, actionable insights for senior executive decision-making.

Requirement:
  - Industry Expertise: 6+ years of progressive experience in Sales Operations, ideally within a high-growth SaaS or Enterprise Technology environment.
  - Linguistic Versatility: Native or Business-level Japanese (JLPT N1 preferred) and professional English proficiency to ensure seamless cross-border collaboration.
  - Technical Mastery: Advanced, hands-on proficiency in the Salesforce ecosystem, Clari, and Tableau (or similar systems).
  - Analytical Excellence: Demonstrated mastery of data manipulation (Advanced Excel, complex modeling) with an unwavering commitment to detail and accuracy.
  - Global Collaboration: A proven ability to navigate and influence within a matrixed global organization across diverse time zones and cultures.
  - Professional Presence: A self-motivated specialist who excels in high-pressure environments, possessing the executive presence to manage competing priorities with minimal oversight.

Systems Knowledge and experience:
  - CRM: Salesforce.com (SFDC)
  - Forecasting: Clari
  - BI Tools: Tableau, Qlik
  - ERP: NetSuite, Oracle, or SAP
  - Data Sources: D&B, Hoovers, or similar market intelligence databases

Educational Requirement:
Bachelor’s degree is mandatory

#LI-FT1

Responsibilities

Workato is looking for a Business Operations Manager to join our Japan team.
In this role, you will serve as both a strategic partner to the Head of Japan and a Sales Operations hub for the region. On one side, you will create executive-ready strategic content, managing execution of key priorities, and ensuring cross-functional alignment. On the other, you will own Sales Operations — from reporting and pricing facilitation to Salesforce administration and sales enablement. This is a high-impact, dual-function role that requires both strategic thinking and operational rigor.

In this role, you will also be responsible to:

Business Management
Executive Support & Strategy Execution

• Create high-quality strategic content — executive presentations, business reviews, and briefing documents — for leadership and global audiences.

Cross-Functional Coordination

• Support cross-functional initiatives across Sales, Marketing, Professional Services, and Customer Success to drive Japan-wide alignment.
• Lead business readiness activities for new product launches, GTM initiatives, and organizational changes.

Sales Operations
Reporting & Analytics

• Build and maintain reporting frameworks and dashboards to track pipeline health, team performance, and operational KPIs.
• Produce data-driven insights and actionable recommendations for weekly, monthly, and quarterly business reviews.
• Own QBR content creation — design and prepare high-quality materials for Japan leadership and global reporting.

Sales Enablement

• Support Sales Enablement activities including training materials, process documentation, and tool readiness.
• Drive standardization of sales processes and support onboarding programs to improve team-wide performance.
• Collaborate with global Enablement teams to localize and implement programs for the Japan market.

Pricing & Pricing Operations

• Facilitate Japan pricing decisions in collaboration with the global Pricing team and business leadership, ensuring alignment between market needs and pricing strategy.
• Prepare, maintain, and update Pricing Tools to ensure the sales team has accurate and current information for customer engagements.
• Support pricing escalation processes and provide analysis to inform local pricing decisions.

Sales Segmentation & Territory Support

• Support Sales Segmentation and Territory design exercises with data analysis and market insights.
• Provide segment-level analysis (customer characteristics, competitive landscape, growth potential) to inform resource allocation and GTM strategy.

Salesforce Administration (CRM)

• Manage Salesforce administration for Japan — including data quality management, user support, and report/dashboard creation.
• Drive Salesforce configuration and workflow improvements aligned with changes in the sales process.
• Partner with global RevOps/CRM teams to implement and localize system enhancements.

Requirements
Qualifications / Experience / Technical Skills

• 5+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, preferably within a B2B SaaS or technology company.
• Hands-on experience in Sales Operations — covering at least one of: reporting/dashboards, pricing operations, or CRM administration.
• Proven track record of supporting senior leadership (GM, Country Head, or C-suite) in strategy execution and executive content creation.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable recommendations.
• Salesforce administration experience required; Salesforce Admin certification is a plus.
• Proficiency with BI and reporting tools (Sigma, Tableau, Looker, Google Sheets, Excel, etc.).
• Experience with business planning processes — annual planning, QBRs, OKR/KPI frameworks.
• Familiarity with sales enablement platforms is a plus.
• Fluency in both Japanese and English (written and spoken); ability to operate effectively in a bilingual, cross-cultural environment.
• Bachelor's degree in Business Administration, Economics, or a related field; MBA is a plus.

Soft Skills / Personal Characteristics

• Execution-focused ownership — drives multiple priorities in parallel through to completion without being directed.
• Analytical yet action-oriented — derives insight from data and converts it into practical recommendations quickly.
• Strong communicator — presents complex information clearly and concisely to both Japanese and global stakeholders at all levels.
• Collaborative & relationship-oriented — builds trust and consensus across teams and functions; navigates cross-cultural dynamics with ease.
• Proactive & adaptable — takes initiative and thrives in ambiguous, fast-moving environments.

職務内容

WorkatoはJapanチームに加わるBusiness Operations Managerを募集しています。

本ポジションでは、Head of Japanの戦略パートナーとして、また地域のSales Operationsハブとして、二つの役割を担います。一方では、経営幹部向けの戦略コンテンツの作成、重要優先事項の実行管理、クロスファンクショナルな連携を推進します。もう一方では、レポーティングや価格設定のサポートからSalesforce管理・セールスイネーブルメントに至るまで、Sales Operationsを一手に担います。本ポジションは、戦略的思考と運営上の厳密さの双方が求められる、インパクトの大きなデュアルファンクション職です。

ビジネスマネジメント
エグゼクティブサポート・戦略実行

• リーダーシップおよびグローバルの聴衆向けに、エグゼクティブプレゼンテーション・ビジネスレビュー・ブリーフィング資料など、高品質な戦略コンテンツを作成する。

クロスファンクショナルコーディネーション

• Sales・Marketing・Professional Services・Customer Successにまたがるクロスファンクショナルな取り組みを支援し、Japan全体のアライメントを推進する。
• 新製品ローンチ・GTMイニシアティブ・組織変更に向けたビジネスレディネス活動をリードする。

セールスオペレーションズ
レポーティング・アナリティクス

• パイプラインの健全性・チームパフォーマンス・オペレーショナルKPIを追跡するレポーティングフレームワークおよびダッシュボードを構築・維持する。
• 週次・月次・四半期ビジネスレビューに向けて、データドリブンなインサイトと実行可能な提言を提供する。
• QBRコンテンツの作成を担当し、Japanリーダーシップおよびグローバルレポーティング向けの高品質な資料を設計・準備する。

セールスイネーブルメント

• トレーニング資料・プロセスドキュメント・ツール整備など、セールスイネーブルメント活動を支援する。
• 営業プロセスの標準化を推進し、チーム全体のパフォーマンス向上を目的としたオンボーディングプログラムをサポートする。
• グローバルイネーブルメントチームと連携し、Japanマーケット向けにプログラムをローカライズ・実装する。

プライシング・プライシングオペレーション

• グローバルPricingチームおよびビジネスリーダーシップと連携し、市場ニーズと価格戦略のアライメントを確保しながら、Japanの価格決定を支援する。
• 営業チームが顧客対応において正確かつ最新の情報を活用できるよう、Pricing Toolsを準備・維持・更新する。
• 価格エスカレーションプロセスをサポートし、ローカルの価格決定に資する分析を提供する。

セールスセグメンテーション・テリトリーサポート

• データ分析および市場インサイトを活用し、Sales SegmentationおよびTerritoryデザインの取り組みを支援する。
• リソース配分とGTM戦略の検討に向けて、セグメント別分析（顧客特性・競合状況・成長ポテンシャル）を提供する。

Salesforce管理（CRM）

• Japan向けのSalesforce管理を担当し、データ品質管理・ユーザーサポート・レポート/ダッシュボードの作成を行う。
• 営業プロセスの変化に合わせたSalesforceの設定およびワークフロー改善を推進する。
• グローバルRevOps/CRMチームと連携し、システム強化のローカライズと実装を行う。

応募要件
資格・経験・技術スキル

• Sales Operations・Revenue Operations・Business Operations、または関連分野における5年以上の経験（B2B SaaSまたはテクノロジー企業での経験があれば尚可）。
• Sales Operationsの実務経験（レポーティング/ダッシュボード、プライシングオペレーション、CRM管理のいずれか一つ以上）。
• GM・Country Head・C-suiteなど上級リーダーシップの戦略実行およびエグゼクティブコンテンツ作成を支援した実績。
• 複雑なデータを解釈し、実行可能な提言に落とし込む高い分析力。
• Salesforce管理経験必須。Salesforce Admin認定資格があれば尚可。
• BIおよびレポーティングツール（Sigma・Tableau・Looker・Google Sheets・Excelなど）の利用経験。
• ビジネスプランニングプロセス（年次計画・QBR・OKR/KPIフレームワーク）の経験。
• セールスイネーブルメントプラットフォームの知識があれば尚可。
• 日本語・英語ともに高い流暢性（読み書き・会話）。バイリンガルかつクロスカルチャーな環境での業務遂行能力。
• ビジネス管理・経済学または関連分野の学士号。MBAがあれば尚可。

ソフトスキル

• 実行力と当事者意識 — 指示を待たず、複数の優先事項を並行して最後まで推進できる。
• 分析力と行動力の両立 — データからインサイトを導き、実践的な提言に素早く変換できる。
• 高いコミュニケーション能力 — 複雑な情報を日本・グローバル双方のあらゆるレベルのステークホルダーに対して、明確かつ簡潔に伝えられる。
• 協調性と関係構築力 — チームや部門横断的に信頼とコンセンサスを築き、クロスカルチャーなダイナミクスをスムーズに乗りこなせる。
• プロアクティブさと適応力 — 自ら主体的に行動し、曖昧でスピーディーな環境においても力を発揮できる。

(REQ ID: 2670)

About the Team:

The North Asia Regional Management Office partners closely with Agoda’s regional leadership to deliver actionable insights, align cross-functional objectives, and drive high-impact strategic initiatives. Our mandate is to translate top-level priorities into operational excellence, transforming early-stage concepts into scalable business opportunities that accelerate local and regional growth. 

Why Join Us? 

This is a unique opportunity to drive strategic impact at scale, working at the intersection of analytics, strategy, and operations in one of the most dynamic regions for Agoda. If you are passionate about solving complex business problems and thrive in a collaborative, high-performance environment, we invite you to join our team and shape the future of travel in North Asia. 

The Opportunity:

As Senior Manager / Lead of Strategy & Operations, North Asia, you will play a pivotal role in shaping Agoda’s strategic direction across the region. You will lead mission-critical projects, working alongside senior leaders in product, supply, marketing, and finance to deliver on our most important business objectives. Your expertise in market and data analysis will inform executive decision-making and unlock new avenues for growth. 

Key Responsibilities:

• Strategic Planning: Design and implement long-term strategies that drive sustainable business growth and competitive advantage. 
• Performance Management: Define and track key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability. 
• Program Execution: Lead the end-to-end delivery of strategic programs, ensuring alignment with business goals, timely execution, and continuous improvement. 
• Stakeholder Engagement: Build trusted relationships with senior stakeholders, facilitating clear communication and cross-functional collaboration to advance shared objectives. 
• Market & Competitive Analysis: Conduct rigorous market research and competitor benchmarking to identify emerging trends and inform strategic priorities. 
• Data-Driven Insights: Leverage advanced analytics to evaluate business performance and guide data-driven decision-making. 

What We’re Looking For:

• Experience: Experience in strategy, management consulting, or a related discipline, with a proven record of leading complex, high-impact initiatives.
• Analytical Acumen: Exceptional quantitative and analytical skills, with the ability to distill complex data into actionable insights.
• Leadership: Demonstrated ability to lead cross-functional teams and drive projects to successful outcomes in a fast-paced environment.
• Communication: Outstanding verbal and written communication skills, with the ability to influence and engage senior stakeholders.
• Problem-Solving: Strong strategic and creative problem-solving capabilities, with a track record of addressing complex business challenges.
• Project Management: Advanced project management skills, including the ability to manage multiple priorities and deliver results under tight deadlines.
• Stakeholder Management: Experience building and maintaining relationships with key internal and external stakeholders.
• Technical Proficiency: Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and financial modeling.

Job Description

Key Responsibilities:
•Monitor real-time performance dashboards (e.g. SLA, supply quality, on-time delivery, etc.).
•Take immediate corrective actions (e.g. trigger alerts, escalate issues) to maintain service standards.
•Collaborate with workforce management, customer support, delivery operations, or field teams to address bottlenecks.
•Analyze root causes of service disruptions and implement real-time quality improvement actions.
• Lead daily service quality briefings and provide insight to management on performance trends and anomalies.
•Develop and maintain SOPs for real-time quality interventions and escalations.
•Use real-time data to support decision-making and optimize staffing and capacity planning.
•Train and support front-line teams on best practices for maintaining service quality.
• Participate in continuous improvement initiatives and service recovery planning.

Requirements:
• 1+ years experience in service operations, quality management, or real-time monitoring.
• Strong analytical skills and experience with dashboards, KPI tracking tools, and root cause analysis.
• Excellent communication and crisis management skills.
• Experience in high-volume environments (e.g. logistics, customer support, call centers).
• Familiarity with tools like Genesys, NICE, Salesforce, Tableau, or other real-time monitoring platforms
• Possibility of Weekend/Night shift work

Preferred:
• Bachelor’s degree in Business, Operations
• Lean Six Sigma or quality certification is a plus.
• Knowledge of industry-specific SLAs and service metrics.

採用プロセス

書類選考 → 電話／Zoom面接 → オンライン面接 → 内定

※職種や状況により、プロセスが変更される場合があります。

※面接日程や結果は、応募時にご提出いただいたメールアドレス宛にご連絡いたします。

留意事項

• 本求人は、募集枠が充足された場合、掲載終了日より前に募集を終了する可能性があります。
• 応募プロセスにおいて虚偽の情報が提出された場合、Coupangは採用内定を取り消す権利を有します。
• 法令に基づき、雇用保護の対象となる方（例：退役軍人給付受給者、障がい者等）には、優先的な選考を行う場合があります。
• 入社時または入社後の業務内容・職位は、候補者の経験や事業上の必要性に応じて変更となる可能性があります。変更後の職務内容・職位については、特別な制限を設けないものとし、入社前に適切なタイミングでご案内いたします。
• 応募後の詳細は、メールまたは面接時に別途ご案内いたします。

プライバシー通知

ご応募に際してご提供いただく個人情報は、以下のプライバシーポリシーに基づき、Coupangが収集・管理いたします：https://www.coupang.jobs/jp/privacy-policy/

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

What You Will Do

• Monitor real-time performance dashboards (e.g. SLA, supply quality, on-time delivery, etc.).
• Take immediate corrective actions (e.g. trigger alerts, escalate issues) to maintain service standards.
• Collaborate with workforce management, customer support, delivery operations, or field teams to address bottlenecks.
• Analyze root causes of service disruptions and implement real-time quality improvement actions.
• Lead daily service quality briefings and provide insight to management on performance trends and anomalies.
• Develop and maintain SOPs for real-time quality interventions and escalations.
• Use real-time data to support decision-making and optimize staffing and capacity planning.
• Train and support front-line teams on best practices for maintaining service quality.
• Participate in continuous improvement initiatives and service recovery planning.

Basic Qualifications

• 1+ years experience in service operations, quality management, or real-time monitoring.
• Strong analytical skills and experience with dashboards, KPI tracking tools, and root cause analysis.
• Excellent communication and crisis management skills.
• Experience in high-volume environments (e.g. logistics, customer support, call centers).
• Familiarity with tools like Genesys, NICE, Salesforce, Tableau, or other real-time monitoring platforms
• Possibility of Weekend/Night shift work

Preferred Qualifications

• Bachelor’s degree in Business, Operations
• Lean Six Sigma or quality certification is a plus.
• Knowledge of industry-specific SLAs and service metrics.

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.  
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.  
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.  
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.  
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.  

https://privacy.coupang.com/en/land/jobs/  

About the Role:

At PitchBook, a Morningstar company, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!

The Customer Success Manager supports accounts that are of strategic importance to PitchBook and works with a team to complete all account-related requests and activities. They will develop a deep knowledge of their clients’ industries, sectors, and strategic business needs and help optimize usage of the PitchBook platform. They will maintain relationships with key contacts, encourage engagement with underutilized product elements, and drive client retention and expansion.

Primary Job Responsibilities:

• Achieve retention and expansion goals measured quarterly while providing excellent support to clients
• Act as the go-to product expert for a dedicated portfolio of clients to ensure they derive value from the PitchBook platform
• Onboard new clients, identify client goals, and conduct training sessions, including in-person sessions, designed to meet the individual business needs of each client
• Proactively go above and beyond to ensure client satisfaction and success throughout the entire client lifecycle
• Conduct formal business reviews with each client designed to measure renewal probability, client achievement of pre-set goals, client satisfaction, and to provide continual product education
• Serve as an advocate for your clients by analyzing customer health and usage data to identify trends and opportunities to improve adoption
• Engage regularly with Account Managers to strategize on account retention and growth opportunities
• Use Catalyst and Tableau to effectively manage client relationships through call logging, usage data monitoring, and task management
• Work continuously to document the details of each client interaction in Catalyst to improve customer information and drive retention
• Drive engagement with clients through personally crafted emails and/or marketing provided materials via Highspot
• Comprehend and demonstrate why and how each of our client types engages with our product and our data
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor’s degree preferred
• 2+ years of customer success management or account management experience
• Fluency in Japanese and English
• Excellent verbal and written communication skills with a keen eye for detail
• Enjoys relationship building and comfortable engaging with a diverse array of clients to learn their business needs and provide value
• Exemplary presentation skills
• An appreciation for the private equity and venture capital marketplace and the ability to learn and demonstrate how clients can benefit from engaging with new product features and new data
• Curious, able, and interested to learn about client needs
• Organized with terrific prioritization skills
• Self-motivated, persistent, and goal-oriented attitude and can work effectively as part of a team
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Must be authorized to work in Japan without the need for visa sponsorship now or in the future

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

About the Role:

At PitchBook, a Morningstar company, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!

The Senior Customer Success Manager supports accounts that are of strategic importance to PitchBook and works with a team to complete all account-related requests and activities. They will develop a deep knowledge of their clients’ industries, sectors, and strategic business needs and help optimize usage of the PitchBook platform. They will maintain relationships with key contacts, encourage engagement with underutilized product elements, and drive client retention and expansion.

Primary Job Responsibilities:

• Achieve retention and expansion goals measured quarterly while providing excellent support to clients
• Act as the go-to product expert for a dedicated portfolio of clients to ensure they derive value from the PitchBook platform
• Onboard new clients, identify client goals, and conduct training sessions, including in-person sessions, designed to meet the individual business needs of each client
• Proactively go above and beyond to ensure client satisfaction and success throughout the entire client lifecycle
• Conduct formal business reviews with each client designed to measure renewal probability, client achievement of pre-set goals, client satisfaction, and to provide continual product education
• Serve as an advocate for your clients by analyzing customer health and usage data to identify trends and opportunities to improve adoption
• Engage regularly with Account Managers to strategize on account retention and growth opportunities
• Use Catalyst and Tableau to effectively manage client relationships through call logging, usage data monitoring, and task management
• Work continuously to document the details of each client interaction in Catalyst to improve customer information and drive retention
• Drive engagement with clients through personally crafted emails and/or marketing provided materials via Highspot
• Comprehend and demonstrate why and how each of our client types engages with our product and our data
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor’s degree preferred
• 4+ years of customer success management or account management experience
• Fluency in Japanese and English
• Excellent verbal and written communication skills with a keen eye for detail
• Enjoys relationship building and comfortable engaging with a diverse array of clients to learn their business needs and provide value
• Exemplary presentation skills
• An appreciation for the private equity and venture capital marketplace and the ability to learn and demonstrate how clients can benefit from engaging with new product features and new data
• Curious, able, and interested to learn about client needs
• Organized with terrific prioritization skills
• Self-motivated, persistent, and goal-oriented attitude and can work effectively as part of a team
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Must be authorized to work in Japan without the need for visa sponsorship now or in the future

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We are looking for an experienced marketing leader to own and accelerate Zuora’s growth across Asia-Pacific & Japan (APJ). As Head of APJ Marketing, you will be the marketing face of Zuora in the region, responsible for driving brand awareness, demand generation, pipeline creation, and customer advocacy at scale.

This is a highly strategic and visible role that combines regional ownership with tight alignment to our global field and product marketing teams based in HQ (Redwood City, CA).

Key Responsibilities

• Develop and execute the annual APJ marketing strategy and plan aligned to regional revenue goals (new logo acquisition, expansion, and retention)
• Own regional pipeline generation targets in collaboration with APJ Sales leadership and centralized demand generation teams
• Build and scale awareness of the Zuora brand across APJ through thought leadership, PR, events, digital programs, partnerships, and localized content
• Lead customer marketing and advocacy programs in-region (case studies, references, user groups, executive roundtables, Zuora Subscribed events)
• Localize global campaigns and assets (product launches, industry solutions, ABM plays) for maximum relevance and impact in APJ markets
• Plan and execute high-impact owned and third-party events (Subscribed APJ, regional roadshows, industry conferences)
• Manage the APJ marketing budget, agency relationships, and a small regional team (with opportunity to grow headcount)
• Serve as the primary marketing partner to the GM APJ and regional sales leaders 
• Act as the voice of APJ into global marketing; provide market insights, competitive intelligence, and customer feedback to influence global strategy and product roadmaps

Who You Are

• 12+ years of B2B marketing experience, with at least 5 years in a senior regional marketing leadership role covering APJ
• Proven track record of building pipeline and hitting demand generation targets in complex, multi-country regions
• Deep experience in enterprise SaaS / software marketing; familiarity with finance, billing, or subscription business models is a strong plus
• Strong blend of strategic planning and hands-on execution – comfortable both building the plan and rolling up sleeves when needed
• Experience managing distributed teams and agencies across multiple APJ countries and time zones
• Exceptional stakeholder management skills; able to influence and align with HQ-based centralized marketing teams
• Data-driven mindset with proficiency in marketing analytics, attribution, and tools (Salesforce, Marketo or similar, Tableau, 6sense, etc.)
• Outstanding communication and presentation skills; fluent in English (Japanese language skills highly valued)
• Willingness to travel frequently across APJ (20%)

Why Zuora?

• Be part of a category-defining company that is shaping the future of how the world does business
• High-impact role with direct influence on one of Zuora’s fastest-growing regions
• Competitive compensation package including base, bonus, equity, comprehensive benefits, and flexible time-off
• Collaborative, high-energy culture that values bold ideas and ownership

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About the Role:

At PitchBook, a Morningstar company, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!

The Senior Account Manager manages PitchBook’s core customer relationships. They work to build a sales strategy that leads to expansion, renewals, and customer satisfaction. The Account Manager will be dedicated to finding additional opportunities within current client accounts, addressing client needs on an ongoing basis, and establishing lasting relationships with crucial decision makers.

Primary Job Responsibilities:

• Achieve sales and retention goals measured quarterly while providing excellent support to clients
• Act as primary point of contact and business partner for a dedicated portfolio of PitchBook’s core clients via in-person meetings, phone, and/or email
• Identify growth opportunities to expand existing user base within a portfolio of accounts to achieve and consistently exceed sales and retention goals
• Develop and own the long-term strategy; define growth goals and execution plans to increase engagement and footprint with clients over a multi-year time horizon
• Conduct client demonstration sessions designed to highlight how the PitchBook platform addresses the needs of the account and individual end users with a consultative approach
• Work collaboratively with designated Customer Success Managers and Customer Success Associates to strategize on account retention and growth opportunities
• Go above and beyond to ensure customer satisfaction with business reviews and continual product education
• Efficiently and thoroughly manage your pipeline and oversee the end to end sales cycle
• Use Catalyst and Salesforce to effectively manage client relationship through client interactions, account mapping, and pipeline and task management
• Drive engagement with prospective clients through personally crafted sequences and/or marketing provided materials via Highspot
• Use Tableau to effectively manage client relationship through call logging, usage data monitoring, and task management
• Use Gong regularly to review client calls, provide product feedback, and self-evaluate
• Effectively prospect new accounts as needed, creatively leveraging various channels including events, Salesforce, LinkedIn Navigator, and others
• Participate in monthly global account manager meetings to share learnings, success stories, and to improve processes
• Adhere to Salesforce best practices and understand the importance of data hygiene and pipeline management
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor’s degree preferred
• 4+ years of sales or account management experience
• Fluency in Japanese and English
• Proven ability to close complex deals with relevant stakeholders and oversee the end to end sales process
• Prior experience with Catalyst, Salesforce, or similar CRM to forecast sales and maintain updated records of client interactions
• Excellent verbal and written communication skills with a keen eye for detail
• Exemplary presentation skills and comfortable to engage a diverse array of clients
• Interest in the private equity and venture capital marketplace preferred
• Curious, able, and interested to learn about client needs
• Organized with terrific prioritization skills
• Self-motivated, persistent, and goal-oriented attitude and can work effectively as part of a team
• Possess strong negotiation skills, persistence, and resiliency
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Must be authorized to work in Japan without the need for visa sponsorship now or in the future

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-MW1

#LI-Onsite

About the Role:

At PitchBook, a Morningstar company, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!

The Account Manager manages PitchBook’s core customer relationships. They work to build a sales strategy that leads to expansion, renewals, and customer satisfaction. The Account Manager will be dedicated to finding additional opportunities within current client accounts, addressing client needs on an ongoing basis, and establishing lasting relationships with crucial decision makers.

Primary Job Responsibilities:

• Achieve sales and retention goals measured quarterly while providing excellent support to clients
• Act as primary point of contact and business partner for a dedicated portfolio of PitchBook’s core clients via in-person meetings, phone, and/or email
• Identify growth opportunities to expand existing user base within a portfolio of accounts to achieve and consistently exceed sales and retention goals
• Develop and own the long-term strategy; define growth goals and execution plans to increase engagement and footprint with clients over a multi-year time horizon
• Conduct client demonstration sessions designed to highlight how the PitchBook platform addresses the needs of the account and individual end users with a consultative approach
• Work collaboratively with designated Customer Success Managers and Customer Success Associates to strategize on account retention and growth opportunities
• Go above and beyond to ensure customer satisfaction with business reviews and continual product education
• Efficiently and thoroughly manage your pipeline and oversee the end to end sales cycle
• Use Catalyst and Salesforce to effectively manage client relationship through client interactions, account mapping, and pipeline and task management
• Drive engagement with prospective clients through personally crafted sequences and/or marketing provided materials via Highspot
• Use Tableau to effectively manage client relationship through call logging, usage data monitoring, and task management
• Use Gong regularly to review client calls, provide product feedback, and self-evaluate
• Effectively prospect new accounts as needed, creatively leveraging various channels including events, Salesforce, LinkedIn Navigator, and others
• Participate in monthly global account manager meetings to share learnings, success stories, and to improve processes
• Adhere to Salesforce best practices and understand the importance of data hygiene and pipeline management
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor’s degree preferred
• 2+ years of sales or account management experience
• Fluency in Japanese and English
• Proven ability to close complex deals with relevant stakeholders and oversee the end to end sales process
• Prior experience with Catalyst, Salesforce, or similar CRM to forecast sales and maintain updated records of client interactions
• Excellent verbal and written communication skills with a keen eye for detail
• Exemplary presentation skills and comfortable to engage a diverse array of clients
• Interest in the private equity and venture capital marketplace preferred
• Curious, able, and interested to learn about client needs
• Organized with terrific prioritization skills
• Self-motivated, persistent, and goal-oriented attitude and can work effectively as part of a team
• Possess strong negotiation skills, persistence, and resiliency
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Must be authorized to work in Japan without the need for visa sponsorship now or in the future
  

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-MW1

#LI-Onsite

We are a decentralized protocol committed to the radical transparency of market data. In an industry where "Code is Law," we ensure that the spirit of fair play is upheld through rigorous analysis. As a Market Integrity Analyst, you will be the lead investigator and architect of our surveillance systems, identifying sophisticated manipulation and ensuring our ecosystem remains a trusted foundation for global finance.

Your Core Responsibilities

• Monitor on-chain and off-chain trading activity to detect, investigate, and prevent market abuse, including wash trading, spoofing, layering, and front-running.

• Develop and refine statistical models and heuristics to identify anomalous behavior that traditional rule-based systems might miss.

• Conduct deep-dive investigations into flagged transactions, tracing the flow of funds and correlating cross-platform activity to uncover coordinated manipulation.

• Design and maintain real-time dashboards and comprehensive reports on market health for protocol governance and community transparency.

• Collaborate with the engineering team to integrate advanced surveillance tools and automate the detection of emerging threat typologies.

Who You Are

• You have a keen eye for detail and a "sixth sense" for identifying when market data doesn't add up.

• You are comfortable working with large datasets and using Python or SQL to extract actionable insights from raw blockchain data.

• You understand the mechanics of AMMs, order-book DEXs, and the specific incentives that drive malicious actors in a decentralized environment.

• You operate with the highest level of integrity, providing neutral, evidence-based assessments that protect the protocol's reputation.

Requirements

• 3+ years of experience in financial surveillance, market oversight, or data science within a high-frequency trading or exchange environment.

• Proven proficiency in Python, SQL, and data visualization tools (e.g., Dune Analytics, Tableau, or Grafana).

• Deep understanding of market manipulation schemes and the regulatory landscape surrounding digital assets.

• Experience with blockchain analytics platforms (e.g., Chainalysis, Elliptic, or Solidus Labs) is a significant plus.

• Bachelor’s degree in Finance, Mathematics, Computer Science, or a related quantitative field.

Description

Keeper is seeking a motivated Affiliate Marketing Manager to join our global marketing team. This role will be based in Japan and will focus on driving affiliate marketing efforts across the APAC region. Candidates must be able to work from our Tokyo, Japan office for eligibility.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and manage communications with our affiliate partners. You’ll play a key role in establishing Keeper’s brand voice, highlighting product features, and optimizing marketing strategies to maximize visibility and impact.

About Keeper

Keeper Security APAC 株式会社 ("Keeper") is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

For this Affiliate Marketing Manager role, you will be responsible for developing and managing relationships with affiliate partners across the APAC region. You’ll drive partner acquisition, optimize campaign performance, and ensure brand consistency across all affiliate communications. This role requires strong communication skills and a results-driven mindset.

Responsibilities

• Manage the day-to-day needs and growth of the affiliate program, which is inclusive of
• evaluating, forecasting, and executing current and new revenue driving opportunities
• Collect and distribute assets to publishers, adding screenshots of ongoing placements to the calendar/tracker, and auditing current campaigns to make sure they are live within the network and on publisher sites
• Manage weekly and monthly calls with vendors to discuss program growth and exposure opportunities
• Develop and deliver weekly performance reports during internal meetings, highlighting progress against goals, key affiliate placements secured, and upcoming promotional opportunities
• Book upcoming placements in accordance with allocated budget
• Communicate in Japanese and English, both verbally and in writing
• Identify new partnership opportunities and proactively reach out to and follow up with potential partners on a daily basis
• Manage operational aspects of the affiliate program, including but not limited to billing, reporting, publisher screening/approvals, offer creation and creative asset management

Requirements

• 2+ years of affiliate marketing experience with a strong understanding of affiliate networks, tracking platforms, and performance-based marketing strategies
• Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills
• Proven ability to build and manage relationships with affiliate partners and publishers, specifically within the APAC region
• Proficiency in tools such as Google Analytics, Excel, Tableau and affiliate tracking platforms (e.g., Rakuten, Impact, CJ, Awin)
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Excellent organizational and project management skills, with the ability to manage multiple campaigns and deadlines
• Comfortable presenting performance updates and insights to stakeholders
• Self-motivated, detail-oriented and capable of working independently in a remote or hybrid environment
• Bachelor’s degree in Marketing, Business, Communications, or a related field (preferred)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The difference you will make:

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager.The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full-time position based in Japan.

The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.      

A Typical Day:

• Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
• Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
• Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).
• Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.
• Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.
• For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling
• Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work

• Drive performance at the ambassador, team, and service level
• Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way
• Manage both ambassador  and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans
• Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings
• Share input and recommendations about service target setting.
• Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director

• Build and nurture an engaged and diverse team
• Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale
• Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching
• Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.
• Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues
• Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves 
• Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company

• Support strategic initiatives within Delivery and your service as needed
• Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback
• Support, as needed, internal Delivery performance & operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners
• Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community

Your expertise:

• 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff & the employee lifecycle
• Demonstrable experience in driving improved performance of teams as a line manager
• Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
• Experience in data analysis and reporting to identify performance trends, as well as  developing and implementing performance management standards
• Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals 
• Ability to work weekend days, holidays, and on-call required

Your skills and competencies:

• Fluent in English and Japanese
• Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues
• Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure
• Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations
• In-depth understanding of customer service operations and processes; able to translate that to your team
• Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement
• Ability to cascade with context and lead your team through changes
• Exceptional coaching skills, you have high EQ and know how to tailor your feedback & communication style to meet the needs of your coachee or mentee
• Cultural competency and a strong commitment to fostering diversity and inclusion within the team
• Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application

#ind