The  Opportunity

We are looking for someone to join our team who has a passion for technology, strategic problem solving, and providing thought leadership to help our customers on their Identity journey. 

You are a continuous learner, building your product knowledge, and industry knowledge as well as building relationships with customer stakeholders to be their trusted advisor.  You will guide our customers to rapid adoption, expansion, and identify churn risks. 

As a CSM you play an important role in working with and connecting the customer's needs to the Sales team, Product Management team, Support, Renewals, Professional Services, and Engineering teams.

Below outlines some key attributes for a Customer Success Manager:

• Customer Success and Growth: Develop roadmaps and strategies to accelerate customers' strategic direction, track goals and progress, and identify opportunities for improvement.
• Ownership: Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders.
• Research and Insights: Conduct regular research on industry trends, customer needs, and preferences to develop thought leadership through industry trends and insights to drive customer innovation.
• Proactive engagement and Strategic Success Plans: Create strategic success plans aligned with the customers goals, track progress, and provide high value assets to be reused by our customer champions to communicate the value of Okta. 
• Communication: Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams. Enhance customer satisfaction, improve collaboration, and understand customer problems and goals.
• Problem-Solving: Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams to find suitable solutions.
• Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be willing to drive initiatives that can positively impact many customers.
• Build and Maintain Executive Relationships: Build strong relationships with key decision-makers, identify and map the organisation's decision making hierarchy. Engage a range of strategic customer personnel in order to influence larger customer decisions.
• Product Knowledge: CSMs need to have a deep understanding of Okta's products and services, as well as excellent time management skills, in order to provide customers with insights and direction. Build knowledge through achieving minimum certification levels and spending time staying up to date on solutions and roadmap.

You would be Ideal for this role if you have: 

• Experience in customer success management, ideally working with customers to drive adoption of a technical platform or solution. 
• Customer-centric and proactive team player that is focused on driving customer loyalty and adoption
• Success in working in and navigating enterprise environments, building trusted relationships at all levels in the organization. 
• Experienced in driving product adoption and expansion, through understanding the customer’s current situation and desired outcomes. Being able to utilise consulting style questions to engage and discover the information we need to support our customers
• Able to operate in a fast-paced environment and manage multiple customers and projects, adapt to changing priorities, think ahead, and solve problems.
• Ability to take on feedback, be willing to learn new things, have a growth mindset and align to Okta core values
• Strong oral, written and presentation skills 
• Ability to organize, prioritize, complete activities and meet deadlines on a daily basis

#P6545_3432332

#LI - hybrid

Overview:

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Interview Process: 

• Meet your Guidepoint Recruiter! 
  • Initial Candidate Screen 
• Meet the Guidepoint Teams! 
  • Hiring Manager Interview 
• Hiring Team Interview 
• Mock Assessment
  • Complete a stimulated client request and gain more insight into the role 
• Mock Review Interview
• Interview Process Outcome 

Who We Are: 

• Team-oriented and collaborative 
• Hard-working professionals who strive for excellence 
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients 
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint 
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. 

What you will own: 

•  Work with Project Managers and other team members to develop strategies for satisfying each client project request 
• Operate in a sales environment to identify the best experts to join our network who provide consultant for client projects 
• Utilize LinkedIn, press releases, case studies and the internet to identify the best experts for clients to get their strategic or investment questions answered 
• Screen experts for their suitability for specific client projects and create professional profiles for client consideration  
• Operate with a global teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors  

Experience you will bring:

• Bachelor’s degree or above 
• Previous internship, volunteering or extracurriculars

Skills you will bring:

• Desire to work in a sales/ lead generation role that is KPI and metrics-driven 
• Ability to work in a fast-paced entrepreneurial environment 
• Excellent time management and organizational skills 
• Outgoing personality with the ability to speak with people at all professional levels 
• Intellectual curiosity and desire to learn 
• Excellent written and verbal communication skills in Japanese and English 
• Demonstrated ability to work both individually and as part of a team 

What We Offer: 

Client Service Associates can earn up to ¥7,180,000 (for strong performance) over a twelve-month period. The compensation package consists of an annual base salary which includes a fixed overtime allowance, and variable compensation linked to individual performance.

• Hybrid work environment, 2 days work from home 
• International exposure to the global Guidepoint client service teams 
• Monthly commissions paid in USD 
• Generous paid annual leave 
• Casual and entrepreneurial work environment 
• Social and team-building events 
• Central office location in Marunouchi, located near Otemachi and Tokyo stations

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-JL1

#LI-Hybrid 

Overview:

Guidepoint’s Business Development teams are passionate about expanding our reach with both new and existing clients. We support all Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint.

The Tokyo team is looking for a Business Development Associate to further develop our business with major Corporations within the region. The Associate will be responsible for assisting in building a pipeline of prospects across various industries. This is an exciting opportunity for a self-starter who wants to learn more about the Corporate sector and make a significant contribution to our business model.

What You’ll Do:

• Conduct outbound prospecting to qualify new business leads and help source new business opportunities
• Partner with senior sales team members schedule meetings with new prospects, set up meetings with existing strategic accounts to identify growth and cross selling opportunities, and manage client feedback calls.
• Meet designated prospecting and meeting targets through cold calling and other lead generation efforts.
• Assist in the development of marketing materials and client presentations.
• Develop a working knowledge of the primary research methods, the competitor landscape, and the institutional investment industry investment process and investment strategies.

What You Have:

• High level of fluency in Japanese and English.
• Bachelor's degree from a tertiary institution
• Broad base knowledge of the sales process from lead generation to relationship management.
• Excellent communicator capable of handling high-profile clients
• Demonstrated ability to work in a team atmosphere.
• Desire to work in a sales/ lead generation role that is KPI and metrics-driven.
• A desire to work in a fast-paced, results-oriented environment.

What We Offer:

• Hybrid work environment 
• Competitive compensation 
• Entrepreneurial, driven, and ambitious team environment 
• Generous paid annual leave 
• Central office location 

ABOUT GUIDEPOINT:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-HYBRID

Position

Senior Principal, Account Management (SMB)

Company Introduction

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Overview 

We are seeking a strategic and results‑driven sales strategy leader to support the next phase of growth for our food delivery business in Japan. This role will play a critical part in shaping how we scale our Small and Medium‑sized Business (SMB) sales organization from Tokyo to nationwide, while supporting a large, multi‑hundred‑person Field Sales team. You will translate complex data into clear insights and practical sales strategies, partnering closely with senior stakeholders and cross‑functional teams. This is a highly visible role that combines strategic thinking, execution excellence, and people leadership in a fast‑growing, dynamic environment.

What You Will Do

• Develop and refine sales strategies and execution plans for a large‑scale Field Sales organization
• Plan and lead key projects related to merchant acquisition and regional expansion initiatives
• Analyze market trends and competitive dynamics to generate actionable insights
• Conduct performance analysis and provide consultative recommendations by merchant, region, and sales channel
• Prepare, manage, and present project and performance reports to support leadership decision‑making
• Partner closely with cross‑functional teams (Sales, Marketing, Operations, Product, Finance) to ensure smooth project execution
• Collect, structure, and analyze large datasets to support strategic and operational decision‑making
• Manage and lead team members while aligning priorities across a complex stakeholder landscape

Basic Qualifications

• Fluent‑level proficiency in Japanese
• 15+ years of experience in strategic planning, program management, sales operations, sales analysis, or field sales
• 3+ years of people management experience, including leading senior or experienced team members
• Strong logical thinking and problem‑solving skills with a structured, data‑driven approach
• High proficiency in MS Office tools (Excel, PowerPoint, etc.), with strong presentation capabilities
• Proven ability to extract insights from data and translate them into practical business strategies

Preferred Qualifications

• Business‑level proficiency in English and/or Korean
• Experience working in startup or high‑growth environments
• Strong sense of ownership with the ability to manage multiple priorities simultaneously
• Ability to thrive in fast‑paced, evolving organizations with changing business needs
• Experience working with large sales organizations and senior executive stakeholders

Recruitment Process and Others  
 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Working Conditions 

• Employment Type: Full time employee
• Probationary Period: 3 Months
• Other details will be provided separately

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.  
• Details will be provided separately after receiving your application by email and/or during the job interview.

Equal Opportunities 

Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: 

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. 
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. 
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. 
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. 
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. 

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add) 

• Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

Position

Senior Principal, Account Management (SMB)

Company Introduction

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Overview 

We are seeking a strategic and results‑driven sales strategy leader to support the next phase of growth for our food delivery business in Japan. This role will play a critical part in shaping how we scale our Small and Medium‑sized Business (SMB) sales organization from Tokyo to nationwide, while supporting a large, multi‑hundred‑person Field Sales team. You will translate complex data into clear insights and practical sales strategies, partnering closely with senior stakeholders and cross‑functional teams. This is a highly visible role that combines strategic thinking, execution excellence, and people leadership in a fast‑growing, dynamic environment.

What You Will Do

• Develop and refine sales strategies and execution plans for a large‑scale Field Sales organization
• Plan and lead key projects related to merchant acquisition and regional expansion initiatives
• Analyze market trends and competitive dynamics to generate actionable insights
• Conduct performance analysis and provide consultative recommendations by merchant, region, and sales channel
• Prepare, manage, and present project and performance reports to support leadership decision‑making
• Partner closely with cross‑functional teams (Sales, Marketing, Operations, Product, Finance) to ensure smooth project execution
• Collect, structure, and analyze large datasets to support strategic and operational decision‑making
• Manage and lead team members while aligning priorities across a complex stakeholder landscape

Basic Qualifications

• Fluent‑level proficiency in Japanese
• 15+ years of experience in strategic planning, program management, sales operations, sales analysis, or field sales
• 3+ years of people management experience, including leading senior or experienced team members
• Strong logical thinking and problem‑solving skills with a structured, data‑driven approach
• High proficiency in MS Office tools (Excel, PowerPoint, etc.), with strong presentation capabilities
• Proven ability to extract insights from data and translate them into practical business strategies

Preferred Qualifications

• Business‑level proficiency in English and/or Korean
• Experience working in startup or high‑growth environments
• Strong sense of ownership with the ability to manage multiple priorities simultaneously
• Ability to thrive in fast‑paced, evolving organizations with changing business needs
• Experience working with large sales organizations and senior executive stakeholders

Recruitment Process and Others  
 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Working Conditions 

• Employment Type: Full time employee
• Probationary Period: 3 Months
• Other details will be provided separately

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.  
• Details will be provided separately after receiving your application by email and/or during the job interview.

Equal Opportunities 

Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: 

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. 
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. 
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. 
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. 
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. 

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add) 

• Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

As a Customer Success Associate, you will  focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them

What You’ll Do:

• Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.  
• Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
• Act as an advisor to customers to ensure they’re leveraging the solution effectively
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Who You Are:

• Customer-minded, always trying to provide the most value possible
• Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
• A strong communicator (written and verbal) with excellent attention to detail
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
• 0-2 years of experience in a customer account facing role and desire to grow a career in Customer Success
• Passionate about building long term and lasting relationships

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message 
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking 
• Continuous professional development, product training, and career pathing 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM (Enterprise) is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities.

Responsibilities:

• Forge  relationships with new and existing customers, including management and executive stakeholders, and understand their objectives
• From a consultative approach, develop a strategy and plan for  achieving customer objectives
• Continually assess and identify customer’s SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture
• Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations
• Maintain a high level of professionalism in the handling and managing of enterprise accounts
• Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization
• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
• Coordinate with technical support for technically complex questions 
• Monitor customer usage, adoption, and customer health metrics 
• Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction 
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist your Renewal Specialist with customer renewals
• Do discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products
• Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products
• Meet and exceed targets for performance metrics
• Maintain impeccable administration of your accounts in the Company’s CRM

Minimum Qualifications:

• Associate’s Degree or equivalent work experience and education  preferred 
• Experience managing accounts with complex IT systems
• Experience managing accounts with 1000+ employees
• Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• Experience with web Browsers (Chrome, Internet Explorer, etc.)
• IT experience/exposure is a plus
• Prior experience as a Customer Success Manager
• SACP Certification
• Excellent verbal and written communications
• Superior Customer Service skills
• Excellent time management and organization skills
• Ability to build a rapport through phone calls,email and video conferencing
• Strong collaborative and teamwork skills
• Strong negotiation skills
• Must be able to work with minimal supervision

Location: Looking for Japanese citizens / visa holders, fluent in Japanese, willing to stay in Madrid for 12 months before having the view to relocate to Tokyo. Customer base will be in Japan, involving travel to meet clients in person.

The Team

As an Associate AI Applied Engineer, you are part of our Value Engineering team and are the trusted advisor for customers working on the intersection of technology and business. As a so-called Value Engineer (VE), you partner with sales and customers to create compelling and innovative technical solutions to critical business problems leveraging cutting edge (AI) capabilities within our Celonis Process Intelligence Platform. A great VE understands the customer, the technology, and the sales cycle making it what may be the most interesting, challenging, and fulfilling role in Enterprise Software

You will be joining the Global VE Center of Excellence which is an international, diverse, and dynamic organization at the core of the Celonis Value Engineering team supporting our local field teams. As a team, we enjoy working in a fast-paced environment and share a sense of belonging to a community that wants to learn and grow together. The team culture is one based on building trust, continuous development, and improvement through coaching & mentoring. 

The Role

Talented individuals launch their careers in the enterprise software world by joining the Orbit Graduate Program as an Associate Value Engineer.

The 12-month program is a unique experience to fast start your career in the SaaS Industry that highlights hands-on learning, mentorship, and a team culture where we rely on each other to learn, grow and achieve. The program is designed to develop essential VE skills & competencies and establish strong lasting relationships allowing you to grow your career at Celonis. 

Your journey will start with onboarding & enablement to develop your business and Celonis skills through a combination of hands-on experience in customer engagements and different pieces of training which cover amongst others the Celonis Process Intelligence, domain knowledge, presentation & demo skills, discovery & objection handling as well as value selling. 

The work you’ll do:

• Work as part of the Global VE CoE to support the Japan Value Engineering team on customer engagements
• Collaborate with customers to uncover their core business challenges and determine how Celonis Process Intelligence can help them achieve their business objectives and AI Strategy
• Execute proof projects showcasing the value of Celonis Process Intelligence, frame a quantitative business value and deliver presentations to senior executives to drive investment decisions
• Prototype and develop AI solutions tailored to customer needs, including both traditional machine learning, LLM-based solutions and orchestration technology
• Drive change management and value realisation and ensure a positive return on investment
• Build strong relationships with our customers by winning their trust through technical, product expertise, and business acumen to act as a trusted advisor
• Collaborate and share customer insights & feedback with internal Product and Engineering teams to influence and co-develop (AI) product innovations
• Create re-usable collateral, best practices & tools within the Global VE Center of Excellence and feed them back to the regional Value Engineering team
• Travel to the Japan region to meet clients in person to ensure the success of customer engagements

The qualifications you need:

We are looking for people who enjoy solving problems, think outside the box, and are not afraid to make and learn from mistakes. In particular, we seek “builders” who thrive in fast-paced environments and can rapidly develop solutions and pilots using our platform and AI technologies.

You have a bachelors and/or masters degree in (Industrial) Engineering, Computer Science, Data Science / Business Analytics, AI/ML, Mathematics or other related fields, as well as valuable work/internship experience. You’re curious, self-motivated, enjoy continuous learning, and you want to work in a lively environment characterized by high growth.

You are successful as a Value Engineer if you:

• Have a passion for technology, data and AI and the impact it can have on the world
• Have a hunger to learn new technologies and bring at least basic knowledge or hands-on experience in SQL and/or Python
• Any exposure to process mining principles and completion of Celonis "Rising Star" modules would be a welcome indicator of your eagerness to develop in this field
• Are able to think analytically and creatively, especially in applying technology solutions to core business problems
• Are focused on creating and adding value for customers
• Have an entrepreneurial mindset and the ability to multi-task, prioritize and execute
• Are able to build relationships with senior management and influence decision-makers
• Are confident to present to C-level executives and larger audiences
• Are willing to travel to the Japan region to meet clients in person
• Are an effective communicator and fluent in English and Japanese

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

About the role

As the Content Acquisitions Associate, you will secure a pipeline of content to satisfy Crunchyroll's seasonal simulcast slate and catalog lineups, while strengthening its relationships with our Japanese partners' teams and augmenting our reputation as the most trusted international distributor for Japanese anime abroad.

Core Areas of Responsibility

• Contact Japanese and international partners to receive the latest information on their production schedule and discuss opportunities to grow and foster our distribution partnership.
• Foster relationships with Japanese partners and manage account relationships, including daily business.
• Work with other departments to deliver top tier service for our partners and to ensure that contractual obligations are performed.
• Acquire in-depth knowledge of our business in each internal department to address important issues, situations, industry trends, and market dynamics.
• Maintain an open dialogue with licensors to respond to requests, bid submissions, and help implement solutions and reporting of our activities.
• Collaborate with the Content Evaluation team to assess the value of content.
• Collaborate with the Business Affairs team to close contracts and secure delivery of assets.
• Collaborate with the Marketing team to procure marketing materials needed to support successful title launches.

In the role of Content Acquisitions Associate, you will report to the Director, Content Acquisitions.

We are considering applicants for the location of Tokyo, Japan.

About You

We get excited about candidates, like you, because...

• 2+ years of experience in successful account management, partner management, business development, or licensing sales experience in Entertainment or Anime industry.
• Experience in establishing and nurturing long-term, mutually beneficial partnerships, working with a Japanese client base.
• Experience negotiating with partners to represent organizational interests.
• Experience winning a high percentage of the targeted content.
• Experience dissecting proposals and legal agreements surrounding IP.
• Native to Business level Japanese language skills (speaking/reading/writing)
• Native to Business level English language skills (speaking/reading/writing)
• Experience working within a globally matrixed organization.
• Experience building creative solutions in an evolving business environment and media landscape.

About the Team

The Content Acquisition team's two biggest partners for our business are our licensors and subscribers. The team's mission is to acquire the best content that our global anime fans want from our licensors and to develop a long-term relationship with them. We collaborate with the Business Affairs and Legal team from the contractual perspective, the team will negotiate with the licensors after receiving their evaluation until the deal is successful.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Health Insurance through Sony Kenko Hoken Kumiai
• 401(k) Retirement Plan
• Allowances for Gym & Wellness, Cellphone, Meals, Commuting
• Crunchyroll Premium account
• Professional Development
• Company's Paid Parental Leave
• up to 22 weeks for birthing parents
• up to 12 weeks for non-birthing parents
• Hybrid Work Schedule
• Paid Time Off
• Flex Time Off
• 5 Yasumi Days
• Half-Day Fridays during the summer
• 3 Obon Summer Yasumi Days
• Winter Break

#LifeAtCrunchyroll #LI-Hybrid

会社概要

ロケットナウ（Rocket Now）について ロケットナウは、送料とサービス料が無料のフードデリバリーサービスです。和食、洋食、ヘルシー志向の料理など多彩なジャンルの料理から、デザートやドリンクまで迅速かつお得にお楽しみいただけます。サービスは、北海道、東北（仙台）、関東（東京・神奈川・埼玉・千葉）、中部（愛知・静岡）、関西（大阪・京都・兵庫）、広島、九州（福岡）を中心に展開中です。 
ロケットナウアプリは、グローバルマーケットインテリジェンス企業の「センサータワー（Sensor Tower）」が主催する「Sensor Tower APAC Awards 2025」にて、「2025年に世界でローンチされた飲食店注文・フードデリバリーアプリ部門」で「世界最多ダウンロード数を記録」したアプリに認定されました。また、『Best App Award 2025』において、カテゴリ別部門ショッピングカテゴリ優秀賞を受賞。iOS／Androidの両アプリストアのダウンロード数は、フードデリバリーアプリ部門9カ月連続1位を獲得しました*1。アプリはサービス開始*2から15カ月で500万ダウンロードを突破するなど成長を続けています。
＊1 2025年7〜2026年3月 iOS、Android 統合ベース ＊2 2025年3月30日 サービスリリース時点 （出所：Global Market Intelligence: Sensor Tower）

CP One Japanについて

CP One Japan合同会社は、NYSE（ニューヨーク証券取引所）に上場しているFortune 150のテクノロジー企業Coupang, Inc.（NYSE: CPNG）の日本法人です。CP One Japanは、日本国内で「ロケットナウ（Rocket Now）」ブランドのフードデリバリーサービスを運営しており、Coupangの技術力と革新的な物流ソリューションを生かして、迅速で信頼性の高い顧客志向のフードデリバリーサービスを日本の消費者に提供することに尽力しています。

職務概要

急成長中の当社フードデリバリープラットフォームを利用するフランチャイズチェーン、レストラングループ、法人顧客の開拓・獲得・管理を担当します。
日本文化への深い理解、優れたB2B交渉スキル、そしてプラットフォーム産業への情熱を持つバイリンガル営業のプロフェッショナルに最適なポジションです。

主な業務内容

• 日本国内の主要フードフランチャイズ、レストランチェーン、法人パートナーの特定と優先順位付け
• 意思決定権者（本社フランチャイズ担当者、経営者など）との関係構築および維持
• 潜在顧客への営業プレゼンテーション・製品デモの提供
• 長期的価値を重視した条件交渉およびパートナー契約の締結
• 他部署との連携によるフランチャイズ・オンボーディングの最適化
• 競合他社の分析および市場動向調査による進出戦略の調整

必須スキル・資格

• 経営学、マーケティング、または関連分野の学士学位
• 日本語での高いコミュニケーション能力
• 食品・テクノロジーまたは関連分野での3年以上のB2B営業経験
• 日本のビジネスマナーおよび交渉スタイルに関する深い理解
• Salesforce、HubSpotなどのCRMツールの活用スキル
• 高度な営業プレゼンテーション能力と自主的な商談推進力

ソフトスキル

• 優れた異文化コミュニケーションおよび対人関係能力
• 成長と革新への情熱を持つ起業家的マインドセット
• KPI達成実績があり、粘り強く目標志向的な姿勢
• 高度な問題解決力と戦略的思考力
• チーム志向でありつつ、自律的に業務を遂行できる能力
• 変化への適応力、機転、曖昧な状況への柔軟な対応力

歓迎条件

• 日本の外食サービス業界での勤務・販売経験
• フードデリバリー、POS、レストランSaaSプラットフォームでの勤務経験
• 日本のフランチャイズまたはF&B分野での人脈・ネットワークをお持ちの方
• 新市場での製品・サービスの立ち上げや拡張経験
• スタートアップや急成長するテック企業での勤務経験

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.
• Details will be provided separately after receiving your application by email and/or during the job interview. 

Equal Opportunities

CP One Japan/Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

About Rocket Now

Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,　Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Purpose

What You Will Do 

1. Business Development Project Ownership

Basic Qualifications

• 5–10+ years of experience in Business Development, Consulting, Account Management, Partner Marketing, or other commercial roles.
• Proven experience leading cross-functional projects with strong ownership.
• Strong communication and negotiation skills with brand or partner stakeholders.
• Ability to thrive in a fast-paced, execution-driven environment.
• Fluent-level Japanese (English proficiency is a plus).

Preferred Qualifications

• Experience in F&B, retail, delivery/marketplace platforms, or digital marketing.
• Understanding of Ads products, performance metrics, and co-funding models.
• Demonstrated track record of delivering measurable commercial results.

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.
• Details will be provided separately after receiving your application by email and/or during the job interview. 

Equal Opportunities

CP One Japan/Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

About Rocket Now

 Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,

Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

 CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Overview  

What You Will Do 

• Define and lead the mid- to long-term strategy for Rocket Now’s ads business, including revenue growth roadmap and structural initiatives to maximize monetization efficiency.

• Establish key performance indicators (KPIs) across product, sales, and operations; build executive-level reporting frameworks and performance governance mechanisms

• Drive advanced quantitative analysis to identify revenue opportunities, pricing strategies, yield optimization, and operational efficiency improvements

• Partner with Product teams to shape ad products (sponsored listings, performance ads, display formats, etc.), ensuring scalability and measurable advertiser outcomes

• Lead cross-functional initiatives to improve advertiser acquisition, retention, and lifecycle value

• Identify structural bottlenecks, proactively solve high-impact business issues, and influence executive-level decision-making

Basic Qualifications 

• Bachelor’s degree required; MBA or advanced degree preferred

• 10+ years of experience in strategy, business planning, ads monetization, consulting, or related fields

• Proven experience leading advertising or marketplace monetization strategy within a platform, e-commerce, delivery, or digital media company

• Strong track record of owning large-scale initiatives and driving measurable financial impact

• Exceptional analytical skills with deep comfort in data-driven decision making and financial modeling

• Demonstrated ability to influence senior stakeholders and lead complex, cross-functional initiatives

• Ability to operate effectively in a fast-paced, high-growth, and ambiguous environment

• Excellent communication in both Japanese and English

Preferred Qualifications 

• Direct experience building or scaling performance advertising products

• Experience managing advertising P&L or revenue strategy at scale

• Background in consulting (strategy/operations) or high-growth tech environments

• Experience leading and developing high-performing teams

• Strong intellectual curiosity — consistently asking “why” to uncover root causes and scalable solutions

• Entrepreneurial mindset with resilience and ownership mentality

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Virtual Onsite Interviews – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Working Conditions 

• Employment Type: Full time employment
• Other details will be provided separately 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.
• Details will be provided separately after receiving your application by email and/or during the job interview. 

Equal Opportunities (Drafter: Need to select corresponding company name based on company hiring)

{{CP One Japan/Rocket Now}} is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

会社概要

ロケットナウ（Rocket Now）について ロケットナウは、送料とサービス料が無料のフードデリバリーサービスです。和食、洋食、ヘルシー志向の料理など多彩なジャンルの料理から、デザートやドリンクまで迅速かつお得にお楽しみいただけます。サービスは、北海道、東北（仙台）、関東（東京・神奈川・埼玉・千葉）、中部（愛知・静岡）、関西（大阪・京都・兵庫）、広島、九州（福岡）を中心に展開中です。 
ロケットナウアプリは、グローバルマーケットインテリジェンス企業の「センサータワー（Sensor Tower）」が主催する「Sensor Tower APAC Awards 2025」にて、「2025年に世界でローンチされた飲食店注文・フードデリバリーアプリ部門」で「世界最多ダウンロード数を記録」したアプリに認定されました。また、『Best App Award 2025』において、カテゴリ別部門ショッピングカテゴリ優秀賞を受賞。iOS／Androidの両アプリストアのダウンロード数は、フードデリバリーアプリ部門9カ月連続1位を獲得しました*1。アプリはサービス開始*2から15カ月で500万ダウンロードを突破するなど成長を続けています。
＊1 2025年7〜2026年3月 iOS、Android 統合ベース ＊2 2025年3月30日 サービスリリース時点 （出所：Global Market Intelligence: Sensor Tower）

CP One Japanについて

CP One Japan合同会社は、NYSE（ニューヨーク証券取引所）に上場しているFortune 150のテクノロジー企業Coupang, Inc.（NYSE: CPNG）の日本法人です。CP One Japanは、日本国内で「ロケットナウ（Rocket Now）」ブランドのフードデリバリーサービスを運営しており、Coupangの技術力と革新的な物流ソリューションを生かして、迅速で信頼性の高い顧客志向のフードデリバリーサービスを日本の消費者に提供することに尽力しています。

職務概要

急成長中の当社フードデリバリープラットフォームを利用するフランチャイズチェーン、レストラングループ、法人顧客の開拓・獲得・管理を担当します。
日本文化への深い理解、優れたB2B交渉スキル、そしてプラットフォーム産業への情熱を持つバイリンガル営業のプロフェッショナルに最適なポジションです。

主な業務内容

• 日本国内の主要フードフランチャイズ、レストランチェーン、法人パートナーの特定と優先順位付け
• 意思決定権者（本社フランチャイズ担当者、経営者など）との関係構築および維持
• 潜在顧客への営業プレゼンテーション・製品デモの提供
• 長期的価値を重視した条件交渉およびパートナー契約の締結
• 他部署との連携によるフランチャイズ・オンボーディングの最適化
• 競合他社の分析および市場動向調査による進出戦略の調整

必須スキル・資格

• 経営学、マーケティング、または関連分野の学士学位
• 日本語での高いコミュニケーション能力
• 食品・テクノロジーまたは関連分野での3年以上のB2B営業経験
• 日本のビジネスマナーおよび交渉スタイルに関する深い理解
• Salesforce、HubSpotなどのCRMツールの活用スキル
• 高度な営業プレゼンテーション能力と自主的な商談推進力

ソフトスキル

• 優れた異文化コミュニケーションおよび対人関係能力
• 成長と革新への情熱を持つ起業家的マインドセット
• KPI達成実績があり、粘り強く目標志向的な姿勢
• 高度な問題解決力と戦略的思考力
• チーム志向でありつつ、自律的に業務を遂行できる能力
• 変化への適応力、機転、曖昧な状況への柔軟な対応力

歓迎条件

• 日本の外食サービス業界での勤務・販売経験
• フードデリバリー、POS、レストランSaaSプラットフォームでの勤務経験
• 日本のフランチャイズまたはF&B分野での人脈・ネットワークをお持ちの方
• 新市場での製品・サービスの立ち上げや拡張経験
• スタートアップや急成長するテック企業での勤務経験

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.
• Details will be provided separately after receiving your application by email and/or during the job interview. 

Equal Opportunities

CP One Japan/Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/