Job mission

As a Senior Engineer II, Field Process, you play a critical role in enabling our customers’ success at the most advanced semiconductor technology nodes. Based in Higashi Hiroshima, you will work hands‑on at customer sites, leading complex process qualifications, resolving high‑impact tool and process issues, and partnering closely with customers and internal teams across the globe. Your expertise directly contributes to ASM’s reputation for technical excellence, reliability, and long‑term customer partnerships.

What you will be working on

• Plan, execute, oversee, and document process qualifications for new installations, conversions, and continuous improvement retrofits for PE‑CVD, PE‑ALD, ALD, CVD, and epitaxy reactors at customer sites
• Lead structured problem‑solving activities to identify root causes, develop robust solutions, and support rapid closure of tool excursion escalations during install and sustaining phases
• Act as a senior technical interface for customers, understanding current needs, identifying new opportunities, and anticipating future process requirements to build long‑term, trusted partnerships
• Develop, maintain, and standardize process recipes, experimental data, and technical documentation for use by internal teams and external stakeholders
• Drive continuous improvement initiatives focused on customer experience, tool performance, productivity, cost reduction, and process robustness
• Provide hands‑on field engineering support when required, including assembly, disassembly, calibration, decommissioning, and troubleshooting of advanced electro‑mechanical semiconductor capital equipment
• Collaborate closely with global hardware, process, R&D, and service teams to align field feedback with product and process improvements

What we are looking for

• Valid work authorization to work in Japan
• Master’s degree or higher in a materials‑focused STEM discipline such as materials science or engineering, physics, chemistry, electronic engineering, or nanotechnology
• Or a Bachelor’s degree in a STEM discipline with relevant professional experience in semiconductor processing or capital equipment
• Strong experience or solid technical foundation in one or more of the following: PE‑CVD, PE‑ALD, ALD, CVD, epitaxy, etch, PVD, surface preparation, photolithography, high‑temperature processing, or materials characterization
• Applied experience using data or signal processing tools such as Python, R, MATLAB, JMP, Tableau, Power BI, or equivalent
• Commitment to strong safety and quality cultures, both internally and at customer sites
• Good mechanical and electrical troubleshooting skills
• Ability to work effectively in cleanroom and office environments for extended periods, both on‑site and remotely
• Strong collaboration skills and the ability to work across organizations, cultures, and disciplines while managing multiple priorities

What sets you apart

• Experience in customer‑facing roles within the semiconductor, capital equipment, or advanced manufacturing industries
• Proven ability to lead complex technical discussions with customers and internal stakeholders
• Willingness to travel domestically and internationally (typically 10–40%) to support customer sites across Japan, Asia, the US, and Europe
• Professional fluency in English
• Japanese language proficiency suitable for customer and on‑site collaboration is highly valued; additional languages are a plus

Key Responsibilities

[Support]

• Gather information to investigate reported issues, reproduce the problems, and create bug reports for customer site tools.
• Troubleshoot and resolve software issues, including embedded software for control systems for customer site tools.
  Able to triage mechanical, electrical, and software-related problems.
• Work with QA to add reproduced issues to regression testing.
• Travel to customer sites to support installation, training, and troubleshooting of ASM products.
• When investigating reported issues, coordinate with the account team and GPS group rather than communicating directly with the customer.

[QA]

• Test pre-release software as part of QA activities and create bug reports for any issues found.

• Promote business improvement using Global QA tools.
• Evaluate designed/developed software with simulator and the actual tool.

• Work with support to add reproduced issues to regression testing.
• Responsible for setting up and managing the in-house software test environment.

Key Requirements

• 3 years+ of experience as software QA tester.
• Experience with JIRA and TestRail.
• Ability to work across cultural barriers.
• Language Requirements:

Japanese: Fluent

English: Business level

Preferred Qualifications

• Experience in the semiconductor or FPD (Flat Panel Display) industry.
• Knowledge of semiconductor standards SEMI
• Programming experience in Pascal (Delphi), C, or C++.

Job's mission

Join a team that transforms ideas into real-world solutions. As a System Engineer at ASM, you’ll contribute to the development and integration of advanced technologies that power the semiconductor industry. Your work will ensure our systems are designed, tested, and delivered with precision and purpose.

What you will be working on

• Apply design engineering principles, product specifications and research data to create designs for systems and products for semiconductor industry.
• Develop fail safe, cost effective designs for lower level sub-assemblies used in microprocessor controlled semiconductor equipment.
• Integrate lower level assemblies to obtain a desired system level configuration.
• Adapt digital and analog I/O requirements to achieve customer specific configurations.
• Provide technical support for capital orders, expense projects, retrofits and development projects.
• Evaluate engineering change requests and implement changes as necessary following established procedures and schedules.
• Participate in design reviews prior to releasing new designs to production.
• Support testing of hardware for cost reduction and product improvement projects to verify performance objectives. Design and build test equipment, support basic instrumentation with hardware, create test procedures, perform electro-mechanical tests as required and maintain reliability data and records of all evaluations performed.
• Assess feasibility of product proposals, resolve technical issues, develop new systems, tools, and units while adhering to product design safety criteria.
• Report generation, schedule creation and maintenance, and inter-team coordination.

Key Requirements

• Master’s or PhD in Electrical and Electronics Engineering.
• Ast least 5 years of work experience as a System Engineer in a semiconductor equipment manufacturing company, with expertise in equipment electrical hardware design or development of units/systems like Reactor or Plasma Source, etc.
• Proficiency in Auto CAD technique and also in JMP
• Ability to thrive in a fast-paced, team-oriented environment supporting a global customer base.
• Clear communication skills in English (Dongtan and Tama both) and Korea (Dongtan) or Japanese (Tama).
• A person with fundamental knowledge that enables learning about future processes and mechanisms.
• A person with basic knowledge and aptitude to grow into a system engineer in the future.
• A person who has the motivation to develop into a system engineer in the future.

Mechanical Engineer — Hardware Integration and Reliability (Japan)

Location: Tsukuba, Japan (AIST)   •   Department: Hardware Engineering

Summary

QuEra Computing Japan is hiring our first dedicated Mechanical Engineer in Japan to design, prototype, integrate, and maintain mechanical systems for the current and next generation neutral atom quantum computers, and the facility around them. This is a hybrid designer-builder role: equally comfortable proposing a solution in CAD and picking up tools to build, install, and iterate on it in the lab. You will own problems end-to-end — identify the issue, design the fix, coordinate local fabrication, install and validate it — and serve as the local technical bridge to Japanese machine shops, contract manufacturers, and NEDO-supported suppliers, working alongside teams in the US and UK. Professional fluency in both English and Japanese is essential.

Key Responsibilities

• Design precision mechanical assemblies — frames, mounts, enclosures, opto-mechanical hardware, shrouds — with attention to rigidity, vibration, and thermal stability.
• Update and own CAD models and 2D drawings for QuEra’s Gemini system at AIST, to match the as-built machine.
• Design and install water cooling loops, leak containment, and thermal management for laser and electronic subsystems.
• Design and install laser safety engineering controls: beam shrouds, periscopes, beam blocks, light-tight enclosures.
• Identify performance, safety, and ergonomics issues; propose options with tradeoffs; implement the fix (braces, maintenance steps, rack accessibility).
• Inspect, assemble, and install quantum computer modules; build unit testing benches for R&D supplier components; apply root-cause and preventive thinking to the product.
• Coordinate with Japanese machine shops and contract manufacturers; translate Boston/UK designs to local standards; support component validation.
• Apply DfM/DfA and maintain technical documentation — specs, drawings, assembly and maintenance instructions.
• General hands-on technical work: wiring, assembling, cleaning, plugging light leaks, deburring, small fabrication fixes. We are a startup.

Required Qualifications

• Degree in Mechanical Engineering or equivalent practical experience.
• Proficiency in Autodesk Inventor or comparable 3D CAD, with willingness to work primarily in Inventor.
• Experience designing precision mechanical systems; strong grasp of structural mechanics, tolerancing, materials, manufacturing, and thermal management.
• Hands-on prototyping and lab experience; comfort with shop tools, benchwork, and installing your own designs.
• Professional English and Japanese, including “mechanical engineer” Japanese for specifications and supplier communication.

Preferred Qualifications

• Scientific instrumentation, precision optics, opto-mechanical design; experience with optics, lasers, and laser safety.
• Thermal management and liquid cooling; power electronics; GD&T; PDM/PLM (Autodesk Vault preferred).
• DfM/DfA and prior work with machine shops, particularly in Japan; experience in international, distributed engineering teams.

メカニカルエンジニア — Hardware Integration and Reliability

勤務地: つくば市    部門: ハードウェアエンジニアリング

概要

QuEra Computing Japanでは、現行および次世代の中性原子量子コンピュータと、それを支える設備のメカニカルシステムを設計・試作・統合・保守する、日本における初の専任メカニカルエンジニアを募集します。本ポジションは「設計者」と「実装者」を兼ねるハイブリッドな役割であり、CADで解決策を提案することはもちろん、自ら工具を手に取り、ラボで構築・設置・改良を重ねていくことにも同じくらい意欲的に取り組んでいただきます。課題の特定、修正案の設計、現地での製作調整、設置および検証まで、一連のプロセスをエンドツーエンドで担っていただきます。また、米国および英国のチームと連携しつつ、日本国内の機械加工業者、受託製造業者、NEDO支援先サプライヤーとの現地技術窓口としてもご活躍いただきます。英語および日本語の双方でビジネスレベルの語学力が必須です。

主な職務内容

• 剛性、振動、熱的安定性に配慮した精密機械アセンブリ(フレーム、マウント、筐体、オプトメカニカルハードウェア、シュラウド等)の設計
• QuEraの「Gemini」システムについて、現物(as-built)に整合したCADモデルおよび2D図面の更新・管理
• レーザーおよび電子サブシステム向けの水冷ループ、漏水対策、熱管理システムの設計および設置
• レーザー安全のためのエンジニアリング対策(ビームシュラウド、ペリスコープ、ビームブロック、遮光筐体)の設計および設置
• 性能・安全性・人間工学(エルゴノミクス)に関する課題の特定、トレードオフを明示した複数案の提案、修正の実装(補強、メンテナンス手順の整備、ラックへのアクセス性向上 等)
• 量子コンピュータモジュールの検査・組立・設置、R&D向けサプライヤー部品の単体試験ベンチの構築、製品に対する根本原因分析および予防的アプローチの適用
• 日本国内の機械加工業者および受託製造業者との調整、ボストン/英国側の設計を日本のローカル標準に落とし込む作業、部品検証のサポート
• DfM/DfA(製造性・組立性を考慮した設計)の適用、ならびに技術文書(仕様書、図面、組立・保守手順書)の整備および維持
• 配線、組立、清掃、漏光箇所の塞ぎ込み、バリ取り、小規模な工作・修繕など、現場でのハンズオンな技術作業全般。当社はスタートアップです。

応募要件(必須)

• 機械工学分野の学位、または同等の実務経験
• Autodesk Inventorまたは同等の3D CADの実務スキル(主にInventorを使用することに前向きな方)
• 精密機械システムの設計経験。構造力学、公差設計、材料、製造プロセス、熱管理に関する確かな理解
• ハンズオンでの試作およびラボでの実務経験。工作機械、ベンチワーク、自ら設計したものを自ら設置することへの抵抗がないこと
• 英語および日本語のビジネスレベルの語学力。仕様書作成やサプライヤーとのやり取りに必要な、メカニカルエンジニアとしての専門日本語を含む

歓迎要件

• 科学計測機器、精密光学、オプトメカニカル設計の経験。光学、レーザー、およびレーザー安全に関する経験
• 熱管理および液冷、パワーエレクトロニクス、GD&T(幾何公差設計)、PDM/PLM(Autodesk Vault推奨)
• DfM/DfAの実務経験、および機械加工業者(特に日本国内)との協業経験。国際的に分散したエンジニアリングチームでの業務経験

About Tokyo

Applied Intuition entered the Japan market in 2019. The company has rapidly grown and established strategic relationships with major Japanese automotive OEM customers. Based in Otemachi area, the Tokyo site consists of more than 60 employees who previously come from Woven by Toyota, Mobileye, TIER IV, Google, Siemens and other renowned companies. We are hiring our first new graduate class - want to learn more?

About the role

At Applied Intuition, you will:

• Support the mechanical engineering development of Applied Vehicles.
• Contribute to the mechanical design of the external sensor suite, compute assembly, and interior of the vehicles.
• Perform structural and thermal analysis of mechanical designs
• Own the design, analysis, and validation of the system from the component level, assembly level, and the fully integrated vehicle
• Design with a focus on scalability and manufacturability 
• Work cross-functionally to ensure the requirements and mechanical designs meet the needs of all the teams within the organization
• Verify that the designed components can be properly installed on the vehicle without issues through hands-on validation

We're looking for someone who has:

• BS/MS in Mechanical Engineering
• Fluency in both English and Japanese (written and verbal), with the ability to operate effectively in a bilingual business environment
• 2+ year of experience designing hardware and shipping products
• Demonstrated experience in FEA/CAE
• Experience with hardware reliability and testing
• NVH experience is a plus
• Perform incoming IQC on design hardware including visual inspection, pressure testing, and firmware flashing
• CNC, Machining, Metal Working and Welding experience
• Experience with Automotive Repair and Maintenance
• Experience working with AV Components Lidars, Radars, Camera etc
• Design, draw and prototype custom harness cable
• Familiarity using CAD (Solidworks Preferred) to navigate, design or modify 3D  models
• Setup device under test and execute test scripts provided by test engineers
• Produce and develop detailed documentation for test, maintenance, safety, and team processes
• Work directly with engineers to design, fabricate, and assemble custom test fixtures

Benefits and perks:

• Lunch and dinner allowance
• Equity (RSU) offering
• English / Japanese language allowance
• Company sponsored housing program
• Pension plan (確定拠出年金)

About Tokyo

Applied Intuition entered the Japan market in 2019. The company has rapidly grown and established strategic relationships with major Japanese automotive OEM customers. Based in the Otemachi area, the Tokyo site consists of more than 60 employees who previously come from Google, Mobileye, TIER IV, Woven by Toyota, Tesla and other renowned companies.

We are continuing to look for experienced and motivated talents across the world to come join our Tokyo team! We are open to considering anyone interested in pursuing a career at Applied Intuition Tokyo office.

About the role

As a Hardware Integration Engineer you will be an integral part of the commissioning of new vehicles for our various projects at Applied Intuition. Your contributions will enable and make more effective broader hardware integration work being done on our vehicle fleets and drive quality and stability improvements for our vehicles being released for the road. You will primarily be responsible for the provisioning of new vehicle hardware, including sensors and computers, and then conducting validation testing at multiple stages of the vehicle build lifecycle.

At Applied Intuition, you will:

• Support hardware integration efforts and development of Applied vehicles.
• Conduct component provisioning, ensuring that a wide variety of components are ready for integration into a vehicle.
• Validate integrated vehicle builds at the system and vehicle level.
• Scale our provisioning and validation efforts to support larger vehicle fleets.
• Work cross-functionally to ensure that the provisioning and validation needs of various teams and projects are being met.

We're looking for someone who has:

• BS/MS in Electrical Engineering, Mechanical Engineering, or similar
• 2+ years experience working with automotive hardware and software
• Experience with hardware reliability and testing
• Experience with AV components (LiDAR, RADAR, Cameras, etc.)
• Experience creating and executing test plans

Nice to have:

• Knowledge of automotive communication (CAN/CAN FD, LIN, Automotive Ethernet)
• Knowledge/Experience with common CAN/CAN FD tools (Vector, PCAN View/Explorer)
• Experience flashing software/firmware updates on hardware (ECUs, etc)

Job Summary:​

We are looking for a Technical Program Manager (TPM) to lead and drive complex hardware-focusedproduct programs through the full product lifecycle from concept and feasibility to high-volumemanufacturing (HVM).​

The TPM will work cross-functionally with product management, process development, engineering,manufacturing, supply chain, and global product support teams to ensure programs are delivered ontime, within cost targets, and in alignment with customer and business requirements.​

This role requires strong program execution skills, technical understanding of hardware development,and the ability to manage multiple stakeholders across global teams.​

Responsibilities:​

Own and manage the NPI (new product introduction) program through the PLM development process from concept and feasibility to release.​

1. Drive tollgate-based product life cycle (PLC) management by reviewing stage-specific development tasks with functional owners, tracking milestones, managing risks, and ensuring schedule adherence.​
2. Coordinate with stakeholders on NPI products to meet required specifications, including SEMI standards and hardware requirements.​
3. Track NPI builds and assist with demo lab procurement of new chambers or major retrofits.​
4. Analyze and manage new product costs against ROI targets.​
5. Lead cross-functional teams and act as a communication bridge among R&D, manufacturing, quality, Marketing and sales.​
6. Ensure resource allocation aligns with divisional priorities to meet project timelines for assigned programs.​
7. Define product specifications and identify key hardware changes with stakeholders during the C&F stage.

   Experience & education:​

   1. BS degree in material science, electrical, mechanical, chemical, or industrial engineering, orequivalent technical education.​
   2. More than 3 years of experience in semiconductor marketing, supply chain management, or sales;experience in project management is a strong plus.​
   3. Working knowledge of project management and semiconductor equipment commercialization, withexperience supporting MRS, ROI analysis, cost tracking, and milestone management activities.​
   4. Proficient in learning complex technical subjects.​
   5. Effective communication, negotiation, and written skills; English and Japanese required.​
   6. Demonstrated ability to support effective internal and external collaboration and contribute toresource planning and execution.​
   7. Positive, energetic attitude with a strong work ethic.
   ​

Supply Base Engineer - Japan

Position Overview

We are seeking a highly motivated Supply Base Engineer (SBE) to join QuEra's Hardware Engineering team in Japan. This role will be responsible for developing and managing relationships with key suppliers in Japan, working closely with the US SBE team to ensure robust quality systems and drive continuous improvement across the supply base. The ideal candidate will have a strong background in supplier management, manufacturing processes, and cross-functional collaboration to support product development and lifecycle requirements.

Key Responsibilities

Supplier Development & Management

• Identify, qualify, and onboard suppliers that meet technical, quality, and business requirements.
• Develop and support partnerships with Japanese suppliers
• Act as the primary technical interface between engineering teams and suppliers, ensuring alignment on specifications, manufacturability, and timelines.
• Work with the engineering team to ensure documentation packages are complete and up to date, including 3D models, drawings, assembly procedures, test procedures, test reports, etc.
• Monitor supplier performance through KPIs (quality, delivery, cost) and implement corrective actions when needed.
• Support supplier business reviews and drive continuous improvement initiatives.

Quality & Compliance

• Partner with Quality Engineer to establish supplier quality standards, inspection criteria, and audit plans.
• Ensure suppliers comply with industry regulations, safety standards, and internal policies.
• Lead root cause analysis and corrective action efforts for supplier-related issues.

Risk Management

• Collaborate with the US SBE Team and Supply Chain Team to identify high risk items and develop mitigation plans
• Identify acceptable alternate components
• Help supply chain team identify and manage risks and develop mitigation plans for critical components.
• Collaborate with sourcing and procurement teams to negotiate contracts and optimize total cost of ownership.

Cross-Functional Collaboration

• Work closely with QuEra internal stakeholders to ensure supplier readiness during new product introduction (NPI).
• Support Engineering Change Orders (ECOs) and manage supplier transitions with minimal impact to production.
• Act as a liaison between internal teams and suppliers during issue resolution.

Qualifications

Required

• Bachelor’s degree in Mechanical, Industrial, Manufacturing Engineering, or a related field.
• 6+ years of experience in supplier quality, supply base engineering, or sourcing in a manufacturing environment.
• Strong knowledge of manufacturing processes (machining, sheet metal, optical assembly, electronics assembly, etc.).
• Proficiency with quality tools (PPAP, FMEA, SPC, 8D, CAPA).
• Excellent communication, negotiation, and problem-solving skills.
• Ability to travel domestically and internationally (up to 30%).
• Excellent verbal and written communication skills in English and Japanese

Preferred

• Experience with optical systems, precision metrology systems, high performance test equipment, or similar
• Working knowledge of PLM/ERP/MRP systems and supplier performance dashboards.
• Lean Six Sigma certification or experience with lean manufacturing principles.

QuEra is committed to cultivating a diverse work environment and is proud to be an equal opportunity employer. We highly value diversity in our current and future employees and do not discriminate (including in our hiring and promotion practices) based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

Supply Base Engineer 

供給基盤エンジニア 

勤務地：茨城県つくば市 

職務概要 

 
QuEra Computing社の日本拠点ハードウェアエンジニアリングチームでは、高いモチベーションを持つ供給基盤エンジニア（SBE）を募集しています。本ポジションは、日本国内の主要サプライヤーとの関係構築および管理を担当し、米国SBEチームと緊密に連携しながら、堅牢な品質管理システムの維持とサプライチェーン全体での継続的な改善を推進します。本ポジションの候補者は、製品開発を支援し、ライフサイクル要件を満たすために、サプライヤー管理、製造プロセス、そして部門横断的な連携において豊富な経験を有していることが理想的です。 

主な業務内容 

サプライヤー開拓・管理 

技術・品質・ビジネス要件を満たすサプライヤーを特定し、評価し、提携する。 

日本国内のサプライヤーとのパートナーシップを構築し支援する。 

エンジニアリングチームとサプライヤー間の主要な技術窓口として、仕様、製造性、スケジュールに関する合意形成を確実に行う。 

エンジニアリングチームと連携し、3Dモデル、図面、組立手順書、試験手順書、試験報告書など、関連ドキュメントが最新かつ完全であることを確認する。 

サプライヤーのパフォーマンス（品質、納期、コスト）をKPIでモニタリングし、必要に応じて是正措置を実施する。 

サプライヤーのビジネスレビューを支援し、継続的な改善に向けた活動を推進する。 

品質・コンプライアンス 

品質エンジニアと連携し、サプライヤーの品質基準、検査基準、監査計画を策定する。 

サプライヤーが業界規制、安全基準、社内ポリシーを遵守するよう管理する。 

サプライヤー関連の問題に対して、根本原因分析（RCA）および是正措置（CAPA）を主導する。 

リスクマネジメント 

米国SBEチームおよびサプライチェーンチームと連携し、高リスク品目を特定し、リスク低減計画を策定する。 

許容可能な代替部品を特定する。 

サプライチェーンチームと協力して、重要部品のリスクを特定・管理し、リスク軽減策を策定する。 

調達・購買チームと連携して契約交渉を行い、総保有コスト（TCO）の最適化を図る。 

部門間連携 

新製品導入（NPI）時におけるサプライヤー準備態勢を確保するために、社内関係者と緊密に連携する。 

設計変更指示（ECO）をサポートし、生産への影響を最小限に抑えるようサプライヤー移行を管理する。 

問題発生時には、社内チームとサプライヤーの間で調整役を務める。 

応募資格 

必須要件 

機械工学、産業工学、製造工学、または関連分野の学士号を有すること。 

製造業において、サプライヤー品質管理、供給基盤エンジニアリング、または調達関連の実務経験が6年以上あること。 

機械加工、板金、光学アセンブリ、電子機器組立などの製造プロセスに関する深い知識を有すること。 

品質管理ツール（PPAP、FMEA、SPC、8D、CAPA）に精通していること。 

優れたコミュニケーション能力、交渉力、問題解決能力を持つこと。 

国内外への出張が可能であること（最大30%程度）。 

英語および日本語での優れた口頭・書面コミュニケーション能力。 

歓迎要件 

光学システム、精密計測システム、高性能試験装置などの使用経験。 

PLM／ERP／MRPシステムおよびサプライヤーパフォーマンスダッシュボードに関する実務知識。 

リーンシックスシグマ（LSS）認定、またはリーン生産方式の実務経験。 

本ポジションは、QuEraの国際的なハードウェア開発チームの一員として、日本国内のサプライヤーネットワークを最前線で支える重要な役割を担います。 

********************** 

QuEra社は多様性に富んだ労働環境を育むことを使命としており、機会均等な雇用者であることを誇りとしています。現在および将来の従業員の多様性に高い価値を見出し、採用と昇進のプロセスにおいて、人種、宗教、肌の色、国籍、性別、性自認、性的嗜好、年齢、配偶者の有無、兵役経験の有無、障害の有無、およびその他法律で保護された特性による差別を行いません。 

About the Role

As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritization. Ensure the timely completion of all required service documentation. Follow up with customers regarding instrument performance post service intervention. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the success of 10x Genomics.

As a Field Service Engineer, you will perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment. Effectively and safely utilize test equipment, hand tools and power tools when needed. 

You’ll be responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies and support the loading and updating of software, calibrations, preventive maintenance, and Pre-staging of new equipment. Additionally, you will also monitor personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments. Conduct advanced, complex service tasks and instrument configurations.

You’ll actively contribute to the Service Knowledge Base and support increased utilization of the knowledge management database. Recommend methods to improve field service efficiency and identify opportunities to improve overall service delivery processes, remote tools, support capabilities, and customer satisfaction.

What you will be doing

• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level
• Analyze complex situations and apply independent judgment when resolving problems
• Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues
• Assemble and disassemble instruments and equipment
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
• Perform electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment
• Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments
• Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures

 Minimum Requirements    

• Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
• Multi-year experience with the service and repair of analytical laboratory instruments
• Demonstrated ability to operate independently and manage multiple priorities

• Understanding of critical customer experience factors and after sales service
• Excellent customer facing communication and interpersonal skills
• Detail oriented and able to effectively collaborate within a cross functional team
• Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
• Fluent Japanese and English language skills written and spoken
• Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time

Preferred Qualifications and/or Experience

• Proficiency in Microsoft Suite, in particular Excel and PowerPoint
• Familiarity with microfluidic systems
• Experience working with optical systems
• Working knowledge of Linux operating system

#LI-DM1

#LI-REMOTE

About the Role

As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritization. Ensure the timely completion of all required service documentation. Follow up with customers regarding instrument performance post service intervention. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the success of 10x Genomics.

As a Field Service Engineer, you will perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment. Effectively and safely utilize test equipment, hand tools and power tools when needed. 

You’ll be responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies and support the loading and updating of software, calibrations, preventive maintenance, and Pre-staging of new equipment. Additionally, you will also monitor personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments. Conduct advanced, complex service tasks and instrument configurations.

You’ll actively contribute to the Service Knowledge Base and support increased utilization of the knowledge management database. Recommend methods to improve field service efficiency and identify opportunities to improve overall service delivery processes, remote tools, support capabilities, and customer satisfaction.

What you will be doing

• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level
• Analyze complex situations and apply independent judgment when resolving problems
• Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues
• Assemble and disassemble instruments and equipment
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
• Perform electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment
• Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments
• Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures

 Minimum Requirements    

• Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
• Multi-year experience with the service and repair of analytical laboratory instruments
• Demonstrated ability to operate independently and manage multiple priorities

• Understanding of critical customer experience factors and after sales service
• Excellent customer facing communication and interpersonal skills
• Detail oriented and able to effectively collaborate within a cross functional team
• Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
• Fluent Japanese and English language skills written and spoken
• Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time

Preferred Qualifications and/or Experience

• Proficiency in Microsoft Suite, in particular Excel and PowerPoint
• Familiarity with microfluidic systems
• Experience working with optical systems
• Working knowledge of Linux operating system

#LI-DM1

#LI-REMOTE

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our primary goal is to give our customers the best tools with an amazing experience. At Formlabs, that means answering every question, no matter how small, and providing the resources to empower our users to innovate and create.

If you love new technology and are a natural problem-solver and a great communicator in Japanese and English we want you on the Customer Service team.

The Job:

• Support users in learning the ins and outs of 3D printing via phone and email 
• Can go on-site fix missions to fix critical hardware issues
• Make our business partners an expert in our product
• Keep customers ridiculously happy
• Feed customer reports back to our international engineering team

You:

• Are business-fluent in spoken and written Japanese and English, additional languages are a bonus
• Experienced in electronic and mechanical product servicing process with strong hands-on ability
• You care about customers and are a communication expert
• Like to demonstrate expertise and are capable of leading the customer to a resolution
• Know how to avoid or solve conflicts and have great analytical skills
• Are good in administrative tasks and are not afraid of long to-do lists

Bonus Skills:

• Experience with 3D modeling, printing and digital fabrication
• Experience providing technical support for hardware products
• Familiarity with ticket or case management systems (e.g. ServiceCloud)
• Experience in fast growing start up environment

We Offer:

• An inclusive work environment with inspiring colleagues
• An exceptionally fast growing company in a highly disruptive industry
• Shares in the company for full-time employees
• Unlimited 3D prints

We build amazing things.  Come join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

We are seeking a highly skilled Mechanical Design Engineer to join our team in the development and improvement of semiconductor manufacturing equipment, specifically focusing on chambers, gas/vacuum units, and other critical components and mechanisms.

Key Responsibilities:

• Design chambers, gas parts, vacuum parts, RF parts, control parts and etc. for the tool.
• Develop new tools and functionalities, as well as improve existing tool.
• Evaluate new tools and newly designed parts.
• Troubleshoot problems occurred on lab tool and customer tool.
• Interact with other teams and also customers to develop new tool and/or resolve issues.
• Analize failed part to find the root cause.
• Simulate part’s strength, gas flow, plasma and etc.
• Prepare instruction manuals and documentation.

Key Requirements:

A university graduate with a degree in mechanical engineering or above in relevant field.

• More than three years of 3D CAD experience.
• More than five years of experience in mechanical design.
• Strong logical thinking skills and the ability to communicate concisely.
• Ability to communicate effectively in English.
• Available for oversees business travel approximately five times per year (Around two weeks each).

Work Location : Tama, Tokyo Japan

The intern will undertake a comprehensive evaluation of the Building Block Structure associated with the XP8 DCM product line, with the objective of attaining an in‑depth understanding of the configuration framework governing DCM process modules. Following this evaluation, the intern will delineate the common components and the specification variances across the various applications. Ultimately, the intern will conduct a structural analysis of each application and develop a detailed report outlining the principal design considerations.

What you will be working on

The intern will perform a structured review of the multi‑tiered Bill of Materials (BOM) for the DCM tool. The analysis will commence with the identification of components that are universally employed across the DCM product portfolio. Subsequently, the intern will assess component‑level differences to determine whether functionally interchangeable alternatives exist.
Upon completion of the classification of components into common, functionally equivalent, and application‑specific categories, the intern will collaborate with relevant stakeholder groups (including, but not limited to, the Process Development Team) to evaluate the rationale for such variations and to consider the implications of applying these variations uniformly across all applications.
The overarching objective of this project is to formulate viable recommendations for standardization.

What we are looking for

This project is ideally suited for interns majoring in Mechanical Engineering, Manufacturing Engineering, or other engineering disciplines.  A bachelor’s‑level academic background provides adequate technical preparation to execute the responsibilities associated with this project.

Software Support Engineer

​ Role overview

At ASM, the Software Engineering team works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware. Come join our team and have the opportunity to:

• Support Advance software for cutting edge tech
• See your work have real results by driving the most advanced HW in the SEMI industry
• Work with a global team full of talented Field Software Engineers
• Be part to the team that leads the next generation of SEMI manufacture control Software technology and trends
• Work where the customers are present

Responsibilities

• Support SW Design Engineers in development, testing, deployment, maintenance and improve software for our semiconductor manufacturing equipment
• Able to triage mechanical, electrical and software bugs
• Responsible to manage escalation calls with field support engineers and customers at local level
• Work with QA / Support team to add replicated bugs to regression
• Work with customer to write correct specs for features and help with fixing bugs and develop small features if possible
• Author, revise, and review system specifications, software designs, test plans, and other software documentation.
• Investigate & troubleshoot both internal and external inquiries, questions and problem reports. Offer problem analysis, solutions, or alternatives as a result of these investigations.
• Participate in system design teams.
• Be the eyes and ears of the customer, align on priorities
• Work with customer to upgrade tools to the latest SW version and help with the qualification

Minimum Qualifications

• Strong analytical and problem solving skills
• Some software development skills in one or more general purpose programming languages: C++, C#
• Being able to read code and step through a debugger/IDE
• Business level English and Japanese

Preferred Qualifications

• Educational background in Computer Science/Computer Engineering or equivalent
• 10+ years’ in software problem solving
• Experience working with multiple items listed below desirable
• Software for Machine Control (including Semiconductor equipment) 
• Developing for Windows and Real-time Operating Systems
• Multi-threaded applications
• Real-time software
• Graphical User Interfaces
• Device drivers or other interrupt driven software
• Data Communications, Networking and EtherCAT
• Complex dynamic scheduling algorithms with deadlocks avoidance
• Knowledge of programming tools such as text editors, debuggers, application builders and configuration management tools.
• Ability to read code and understand the functionality implemented and the ability to translate the functionality into another piece of software
• Comprehend software documentation including specification and design documents, communication interface specific and API description

Working Location - Hiroshima, Japan or Taiwan 

Job's mission

As a Process Integration Engineer (Mechanical focus), you’ll be at the heart of innovation, designing and refining the mechanical systems that power our advanced semiconductor equipment. From chambers to gas and vacuum units, your work will directly impact the performance and reliability of the tools used by leading tech companies around the world. This is a hands-on role where your expertise will shape the future of semiconductor manufacturing.

What you will be working on

• Lead R&D for mechanical components and systems, including concept creation, feasibility analysis, and hands-on testing.
• Design and develop new equipment and functionalities and enhance existing systems from specification review through implementation. Perform engineering calculations including structural, thermal and fluid dynamics problems.
• Create and revise Creo Parametric CAD models and detail drawings, ranging in complexity from simple piece parts to large assemblies
• Select parts and control devices, performing technical evaluations to ensure compliance with design and performance standards.
• Prepare detailed documentation including instruction manuals, technical specifications, and design reports.
• Project management duties include report generation, schedule creation and maintenance, design reviews and interdepartmental coordination.

What we are looking for

• Master’s degree or above in Mechanical engineering or related degree.
• 3+ years of experience with 3D CAD software / 5+ years of hands-on experience in mechanical engineering.
• Experience in engineering, design, and development of complex mechanical systems including reactors, vacuum chambers, gas delivery systems, pneumatics, water cooling circuits, and vacuum systems required.
• Prior experience in the semiconductor manufacturing equipment industry. Deposition product knowledge a plus (CVD, ALD, EPI, PVD).
• Excellent verbal and written communication; ability to present design concepts to peers and management in a professional and effective manner.
• Strong cross-functional communication and project execution skills.
• Good command of written and spoken English (Korea is a plus), able to read technical documents.
• Experience in customer technical support or project management is a plus.
• Willingness to travel frequently, both domestically and internationally.

Job's mission

You will play a key role in ensuring the performance, reliability, and success of our advanced plasma-based semiconductor equipment.
This role places you at the center of customer-facing technical support, working closely with key global customers, while partnering with engineering teams in Tama and collaborating with global colleagues across Japan, Korea, and the United States. Through deep technical expertise, strong ownership, and clear communication, you will directly contribute to ASM’s ability to deliver world-class support in a fast-moving, innovative environment.

What you will be working on

• Provide expert-level technical support for advanced PECVD and plasma-based equipment
• Diagnose, troubleshoot, and resolve complex electro-mechanical, plasma, and software-related issues escalated beyond first-line support
• Lead root cause analysis and clearly communicate issues, countermeasures, and expectations to customers and internal teams
• Work closely with engineering teams in Tama on design feedback, reliability improvements, and maintenance enhancements
• Support system installations, upgrades, engineering change implementations, and customer technical training
• Coordinate technical and administrative support activities including installation, repair, preventive maintenance, and upgrades at customer sites
• Report design, reliability, and maintenance issues to design and software engineering teams
• Communicate directly with customers (engineers through management-level stakeholders such as Directors and VPs)
• Collaborate with a global support team across Japan, Korea, and Arizona
• Travel globally up to 50% of the time (up to approximately six months per year)

What we are looking for

• Bachelor’s degree in Mechanical, Electrical, Aeronautical Engineering, or related science (practical experience is considered more important than formal education)
• At least 5 years of hands-on experience with PECVD / plasma technologies preferred
• Strong background in troubleshooting semiconductor manufacturing equipment
• Experience with plasma-related processes (e.g., PECVD, etching); experience at semiconductor companies preferred
• Ability to communicate effectively in English and Japanese for internal and external discussions, including U.S.-based customers
• Proven customer-facing experience with the ability to explain issues, root causes, and manage expectations
• Strong sense of ownership with the ability to drive issues end to end and follow through to resolution
• Willingness and ability to travel globally (up to 50%)
• Eligible to work in Japan (working visa acceptable)

What sets you apart

• Mandarin proficiency, beneficial for supporting our largest customer
• Experience working with senior stakeholders 
• Strong presentation and expectation-management skills
• Experience collaborating in cross-functional, global teams
• A mindset driven by teamwork, clear communication, accountability, perseverance, and problem-solving ownership

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, manufacturer and artist in the world.

Formlabs is looking for a highly motivated leader to join us as we grow our account management team and bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution, throughout the world! Companies like Google, Tesla, Gillette, and New Balance rely on the products and services that Formlabs provides, and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless, innovation is at the core of what we do, and we strive to solve unique customer challenges.

Are you a dynamic sales leader ready to scale new heights in revenue generation? Do you thrive on driving growth, strengthening customer relationships, and leading strategic sales initiatives? Join Formlabs as our Key Account Manager in our Tokyo office and play a key role in expanding our Japan business.

The Job:

• Develop and implement sales strategies that drive customer growth and retention
• Personally engage with large accounts and major deals to secure high-value opportunities
• Design and execute structured sales plays to expand customer relationships and drive revenue
• Independently build the funnel to grow sales opportunities 

You:

• 5+ years in sales roles (majority in B2B and hardware-related)
• Proven experience managing $5M+ in revenue
• Proven experience working with large customers in Japan
• Experience developing and executing go-to-market strategies
• Strategic thinker with strong business acumen
• Humble, coachable, and committed to continuous learning
• STEM degree, especially Mechanical Engineering degrees
• Effectively conversant in English 
• Willingness to travel domestically

Bonus Skills:

• Experience with hardware sales 
• Enterprise level account management

We Offer:

• A people-first company culture
• Access to unlimited 3D printing
• Regular team lunches
• Annual health screening
• Last but not least, an inspiring working environment with diverse, international colleagues.

Perks are subject to adjustments and may vary from team to team.

We build amazing things.  Come join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, manufacturer and artist in the world.

Formlabs is looking for a highly motivated leader to join us as we grow our account management team and bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution, throughout the world! Companies like Google, Tesla, Gillette, and New Balance rely on the products and services that Formlabs provides, and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless, innovation is at the core of what we do, and we strive to solve unique customer challenges.

Are you a dynamic sales leader ready to scale new heights in revenue generation? Do you thrive on driving growth, strengthening customer relationships, and leading strategic sales initiatives? Join Formlabs as our Overlay Sales Manager in our Tokyo office and play a key role in expanding our Japan business.

The Job:

• Develop and implement sales strategies that drive customer growth and retention
• Personally engage with large accounts and major deals to secure high-value opportunities
• Design and execute structured sales plays to expand customer relationships and drive revenue
• Independently build the funnel to grow sales opportunities 

You:

• 5+ years in sales roles (majority in B2B and hardware-related)
• Proven experience managing $5M+ in revenue
• Proven experience working with large customers in Japan
• Experience developing and executing go-to-market strategies
• Strategic thinker with strong business acumen
• Humble, coachable, and committed to continuous learning
• STEM degree, especially Mechanical Engineering degrees
• Effectively conversant in English 
• Willingness to travel domestically

Bonus Skills:

• Experience with hardware sales 
• Enterprise level account management

We Offer:

• A people-first company culture
• Access to unlimited 3D printing
• Regular team lunches
• Annual health screening
• Last but not least, an inspiring working environment with diverse, international colleagues.

Perks are subject to adjustments and may vary from team to team.

We build amazing things.  Come join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.