■組織・チーム紹介

Sony Interactive Entertainment（SIE）のTalent Acquisitionチームは、プレイステーションビジネスを通じて世界中の人が楽しむ「エンタテインメント体験」を創造するチームに入社される方を中途採用・新卒採用・派遣・契約社員・アルバイト採用という形で採用しています。ハードウェア・システムソフトウェアエンジニアやAI/MLなどの先端技術を持つエンジニアから、セールス・マーケティングなどのビジネス系の職種、管理部門のポジションなど多様な職種およびレイヤーの採用を行っています。

採用チームは現状8名の少数精鋭チームで、大きくは新卒採用チームと経験者採用チームに分かれておりますが、時期による業務のピークシーズンやプライオリティの変化に応じ、また採用チームとして共通する施策なども鑑み、状況に応じて垣根を越えて協力し業務を進めています。

また採用実務だけでなく、採用プロセス改善、母集団形成施策の立案、オンボーディングプロセス改善、入社後アンケート結果分析と職場への提言、面接官向け研修プログラムの共同設計など、人事内外の様々な部署とも協業しながら、採用実務を超えた施策立案と実行にも携わっています。常に変化し続ける環境に応じ、採用のあり方・やり方を常にアップグレードしていくことを求められており、そこに対する新しいアイデアや提案も積極的に求める環境です。

今回のポジションは、新卒採用・中途採用両方の小チームを束ねる採用チーム全体のシニアマネージャーとして、採用実務のサポートはもちろんですが、上司であるJapan HR VP、各組織のHRBP DirectorやビジネスチームのVPクラスとも連携し、採用のプロフェッショナルとして組織全体を見据えた中長期的採用戦略の提案と実務リードを行います。

また人事内のPeople Operation Team、Talent Development Team、Total Reward Teamや、IT Team、経営管理チームなど各チームのリーダーと協業しての採用周辺のプロセス改善とシステム・ツールのUpdate、研修エリアでの協業、報酬トレンド共有など、ご自身の余力次第で、採用のみに限らずかなり幅広い人事エリアに踏み込んでのプロジェクトに関わることも可能です。

採用エリアのスペシャリストである強みを生かしつつも、採用だけに留まることなくSIEの中長期を見据えたより良い組織づくりに貢献したい、そういった想いや情熱を持つ方にぜひご応募いただきたいなと思っています。

■職務内容

Talent Acquisition Senior Managerとして、SIEの中長期的な成長に必要なタレントの採用を実現するためのチームの運営をする立場として、以下の業務を担っていただきます。

【主な業務内容】

• 中長期採用戦略の立案と推進
  • SIEにおける中長期的採用課題を捉え、戦略を立案していきます。
  • 採用チーム（新卒採用チームリーダー・中途採用チームマネジャー）のみならず、HRBP、他人事部門リーダー（報酬、労務、研修など）、ビジネス部門のシニアリーダーたちと協業しながら上記戦略を立案し、進めていきます。
    
    
• 採用チームのチームマネジメント
  • 新卒・中途採用両チームのマネジメントと、各チームのリーダー育成、リソースアロケーションの最適化
  • また採用チームメンバーが担っているアルバイト採用・契約社員採用／契約更新、オンボーディングプロセスなどについてもメンバーが滞りなく業務を進められるようサポート
  • チームメンバーの目標設定およびパフォーマンスレビュー、目標達成に向けた支援
  • 採用チームの戦略に応じた年間予算の策定とクォーターごとの予実管理
  • Tableauでの採用データの収集と分析結果に応じた課題の特定＆課題解決
    
    
• 採用とその周辺プロセス（オンボーディング、契約関連など）の最適化と改善
  • HRBP、人事の各部門リーダー（報酬、労務、研修チームなど）、経営管理、経理、法務など各チームとの横断的な連携
  • グローバルTAチームや他グローバル人事組織との連携と情報収集・連携
  • 採用広報・ブランディング施策、DE&I施策などの推進
  • Sony Group各社との連携（主に新卒採用エリア）
    
    
• 経営層・ステークホルダーへの情報提供とより良い採用に向けた提案
  • 経営層や部門責任者（VPレベル）への採用状況のレポーティング、それに加え効率的で効果のある採用プロセスの提案、及び合意形成と実行

■応募資格

【必須要件】

• 企業内（In House）の中途採用業務経験 5年以上、採用エージェント含めた採用エリアの業務経験10年以上　※新卒採用経験は尚可
• 5名以上のチームマネジメント経験 5年以上
• グローバル企業、日本企業両方での勤務経験（数百名〜の規模が望ましい）
• HRBP、およびビジネスチームの部門長、VPクラスとの協業経験
• 日本語：ネイティブレベル　（尚可）英語：ビジネスレベル（読み書き＋会議でのやりとり）

【歓迎要件】

•  新卒採用や他のHR領域（組織開発、人材開発等）の経験

【求められるソフトスキル】

• 採用チーム内のみならず、ビジネスチームや他人事、Global組織のステークホルダーなど、他者を巻き込み新しい取り組みを推進する力
• 単にポジションをFillするのではなく、組織を成長させるための採用を心がけ、ビジネスを深く理解しようとする姿勢
• 不確確実性が高く、変化の多い環境でも適応できる柔軟性とポジティブなマインドセット
• チームの成長を支えるバランスの良いマネジメント力とコーチング力

Job Details

• 💼 Revenue team 
• 📍 Japan
• 🕜 Full-Time Remote
  
• 🌐 Fluent in English and Japanese
  

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your

About our team

You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

The role 

In this role, you will be responsible for leading and overseeing programs with OEM customers, spanning from early-stage advanced development initiatives to full-scale production programs. You will collaborate closely with the customer to define and manage project plans, ensuring that requirements are seamlessly integrated into the internal development pipeline and delivered on schedule. A deep understanding of the automotive industry and the development of embodied AI systems is essential to effectively guide these programs, identify and report potential risks, and implement a robust change management. You will be at the forefront of delivering meaningful impact to real-world customers.

Key responsibilities:

• Lead and support cross-functional teams in executing complex customer programs, ensuring the successful achievement of program objectives.
• Establish and maintain a comprehensive project management framework, including project planning, risk management, change management, and task coordination.
• Engage with customers to understand and address their technical requirements and needs.
• Collaborate closely with teams across Product, R&D, and other departments to translate customer demands into clear, actionable technical requirements.
• Ensure efficient reporting both externally to customers and internally within the organisation.
• Work closely with internal development teams to align customer requirements with internal milestone planning and execution.
• Provide first-level support to customers, ensuring their needs are met promptly and effectively.

About you  

In order to set you up for success as a Customer Program Manager at Wayve, we’re looking for the following skills and experience.  

Essential 

• Extensive program management experience in complex automotive software development.
• Proficient in utilising program management tools (e.g., Jira) to optimise workflow efficiency and ensure seamless project execution.
• Robust technical expertise with comprehensive knowledge of the automotive industry.
• A proactive problem-solving mindset.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to collaborate effectively across multidisciplinary teams.
• Willingness to travel as needed.
• Fluent Japanese and business-level English are required for collaboration with international teams and stakeholders

Desirable 

• Knowledge of current AI advancements, including Generative AI, AV 2.0, and Large Language Models (LLMs).
• Hands-on experience in software development.
• A Master’s degree in Engineering or Computer Science.

This is a full-time, office-based role located in Yokohama or Tokyo, depending on the candidate's place of residence. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home. We operate core working hours so you can determine the schedule that works best for you and your team. 

About the Role

The Senior Channel Sales Manager will be responsible for driving business growth across the Japan SMB market through strategic partner engagement and channel development. This role focuses on building strong relationships with distributors, resellers, and SMB-focused partners to expand Veeam’s market presence and generate pipeline within the small and mid-sized business segment. The ideal candidate is proactive, relationship-oriented, and familiar with the Japan IT channel ecosystem.

What You’ll Do

• Drive SMB business growth and achieve regional revenue targets through channel and partner engagement
• Develop and execute SMB-focused channel business plans with distributors and resellers
• Build and strengthen relationships with SMB-focused channel partners across Japan
• Identify new business opportunities and support partner-led pipeline generation activities
• Conduct regular partner business reviews, forecast discussions, and pipeline management
• Support partner enablement through training, product updates, and joint customer engagement
• Collaborate closely with internal sales, marketing, and regional teams to drive go-to-market initiatives
• Monitor partner performance and maintain pipeline updates through Salesforce or related CRM tools
• Support channel marketing programs, campaigns, and partner events targeting the SMB segment

What You’ll Bring

• Minimum 7 years of experience in Channel Sales, or Partner Sales within the IT industry
• Proven track record of driving revenue growth through channel partners in a competitive market
• Strong understanding of the Japan IT partner ecosystem and go-to-market models
• Experience working with distributors, resellers, and strategic alliance partners
• Knowledge of virtualization, cloud, backup, or infrastructure technologies is preferred
• Excellent communication, relationship-building, and stakeholder management skills
• Self-motivated and able to work independently in a fast-paced environment
• Experience using Salesforce.com or similar CRM tools
• Strong analytical and business planning skills
• Willingness to travel within Japan as required

What You’ll Get 

• Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-Hybrid #LI-EL1

Anaplanについて 

Anaplanでは、営業革新を推進するプロフェッショナルチームが、業界をリードするシナリオプランニングおよび分析プラットフォームを活用し、企業の意思決定を高度化することに注力しています。これにより、お客様は市場や競合に対して優位性を確保することができます。 

Anaplan社員は部門や地域を超えて連携し、お客様の成功と「Winning Culture（勝利の文化）」の実現に共に取り組んでいます。 

Anaplanのお客様には、グローバルのトップ企業が含まれ、Fortune 50の44%のお客様にAnaplanをご活用いただいます。コカ・コーラ、グーグル、アマゾンウェブサービス、マイクロソフト、リンクトイン、エヌビディア、アドビ、モエ・ヘネシー・ルイ・ヴィトン、ジャガーランドローバー、バイエル、みずほフィナンシャルグループ、富士通、デンソー、三井物産、パナソニックなど、2,400社以上が当社のプラットフォームに信頼を寄せています。 

Anaplanの「Winning Culture」は、営業革新を担う私たちの原動力です。多様な考え方やバックグラウンドを尊重し、役職に関係なくリーダーシップを発揮し、高い目標を達成した際にはチームで成果を共に共に讃え合います。 

「戦略主導」「バリュー（価値観）に基づく」「実行における規律」という運営原則のもと、Anaplanは個々の成長を支援し、挑戦と成果が正当に評価される環境を提供します。あなたならではの個性と経験を活かし、私たちと共に次の成功を築いてください。 

募集職種 

Anaplanでは、製造業の大手戦略アカウント営業（Enterprise Strategic Account Executive for Manufacturing Industry） を募集しています。このポジションでは、大手企業向けの複雑なテクノロジーソリューションの営業およびアカウントマネジメント経験を活かし、高度な柔軟性を持つAnaplanプラットフォームの提案活動をリードしていただきます。 

Anaplanの営業チームは、各インダストリーを代表する企業の意思決定者に対し、Anaplanが提供するディシジョンエクセレンス・ソリューションの価値を明確に伝え、ファイナンスとオペレーションの連携を促進することで、短期的な目標達成と将来の成長支援を両立させています。 

このポジションは、Anaplanの成長とお客様の変革を加速するキーポジションです。クロスファンクショナルチームと連携しながら、お客様への価値提供と売上拡大を担っていただきます。 

主な業務内容 

• 製造業の大手戦略アカウントに対する業務課題の特定と、Anaplanのソリューション提案 

• VP〜Cレベルの経営層（CEO, CFO, CRO, CIO, サプライチェーン責任者, HR責任者等）への戦略的プレゼンテーションの実施 

• アカウントプランとオポチュニティ管理プロセスの構築・推進 

• Anaplanのバリューベースセールスメソドロジーを活用したセールス活動と正確なビジネス予測 

• クロスセル・アップセル機会の発見と拡大 

• 戦略的セールスプランの策定と正確な売上フォーキャストの実行 

• セールスディベロップメント、マーケティング、ソリューションコンサルタント、カスタマーサクセスチームとの連携 

応募資格 

• Fortune 2000企業へのSaaSソリューションのコンサルティング型セールス経験（8年以上） 

• Cレベルのステークホルダーへの営業経験と実績 

• 年間契約価値（ACV）1億円以上の大型契約を複数成功させた実績 

• 顧客およびパートナーとの信頼性の高いエグゼクティブネットワーク 

• 複雑な社内外チームを調整・推進した経験 

• 製造業における部門長〜Cレベルとの接点・人脈 

• 製造業に対する深い理解と営業経験 

• 業務知識や実務経験 (サプライチェーン、ファイナンス、HR、セールス&マーケティングのプランニング、プロセス、意思決定) 

• ビジネス、ファイナンス、エコノミックス等に関する学士号、または同等の実務経験 

• ネイティブレベルの日本語力（会話・文書） 

※応募資格の一部のスキル・経験が不足している場合には、入社後に必要なイネーブルメント支援を提供します。 

Job Summary:

The Manager, APAC Social Media & Influencer Marketing role will  lead and scale our social and influencer strategy across key APAC markets including Japan, Korea, Hong Kong, Singapore, Taiwan, and Southeast Asia.

This role will be responsible for driving brand awareness, engagement, and performance outcomes through social media and influencer marketing. This position plays a critical role in shaping APAC growth strategy, operating at both a strategic and tactical level. The ideal candidate will elevate agency performance, develop localized strategies, and translate social and influencer initiatives into measurable business impact.

This role requires close collaboration with cross-functional stakeholders internally, as well as external agency and creator partners across the region.

Job Expectations:

• Develop and execute APAC social media and influencer marketing strategies aligned with global brand and business objectives

• Build scalable frameworks that drive both brand equity and performance outcomes across diverse APAC markets

• Identify growth opportunities across established and emerging markets including Japan, Korea, Hong Kong, Singapore, Taiwan, and Southeast Asia

• Lead and manage external social and influencer agencies across multiple APAC markets, ensuring high-quality execution and strategic alignment

• Establish clear KPIs, performance expectations, and reporting structures for agency partners

• Conduct regular business reviews and performance audits to optimize ROI and elevate agency output from execution to strategic partnership

• Ensure strong localization while maintaining global brand consistency

• Develop and guide influencer strategies across tiers (macro, mid, micro, affiliate) based on market needs and maturity

• Drive best-in-class campaign execution, content storytelling, and community engagement

• Identify emerging creator trends, platforms, and partnership models to continuously innovate

• Build and scale long-term influencer ecosystems rather than one-off activations

• Define success metrics and optimize campaigns based on performance data and insights

• Translate analytics into actionable recommendations for budget allocation and strategy refinement

• Partner with Performance Marketing and E-commerce teams to align influencer impact with revenue outcomes

• Collaborate with Marketing, Creative, and Global Brand teams to support integrated campaign execution

• Serve as the APAC subject matter expert for social media and influencer marketing

• Ensure alignment between regional strategy and local market execution

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required: 

• Proven experience managing agencies across multiple markets

• Strong understanding of Japan and/or Korea social ecosystems (additional APAC experience highly preferred)

• Demonstrated ability to drive measurable business results through social and influencer programs

• Highly organized with strong project management skills

• Strong analytical mindset with the ability to translate data into actionable insights

• Comfortable balancing strategic thinking with hands-on execution oversight

• Excellent stakeholder management and communication skills

• Strong passion for social media and influencer marketing

• Proven ability to drive performance-based outcomes across multiple APAC markets. This individual is highly strategic, data-driven, and capable of managing complexity across diverse regions

• This role is based in Tokyo, Japan or Seoul, South Korea (Hybrid)

• Fluent in English; fluency in Japanese, Korean, or Chinese required depending on location

Experience Requirements:

Generally requires a minimum of ten (10)+ years of experience in social media and/or influencer marketing, preferably with regional (APAC) scope.

Education Requirements:

Bachelor’s degree in Marketing or equivalent professional experience required

#LI-LR1

Job Summary:

We are seeking a Senior Manager, APAC Marketing to lead and execute regional marketing strategies across Hong Kong, Singapore, and Southeast Asia. This role will be responsible for driving brand awareness, accelerating customer acquisition, and improving retention across key APAC markets.

This position plays a critical role in shaping APAC growth strategy, operating at both strategic and tactical levels. The ideal candidate will build and scale regional partnerships while optimizing existing marketing channels including influencers, social media, affiliates, media, and offline activations. This role requires close collaboration with cross-functional stakeholders internally, as well as external partners and agencies.

Job Expectations:

• Develop and execute comprehensive marketing strategies to drive brand awareness, customer acquisition, and retention across APAC markets (Hong Kong, Singapore, SEA)

• Define and optimize paid media strategies aligned with business goals; negotiate media buys, explore new channels, and launch strategic partnerships to expand reach

• Oversee end-to-end campaign execution, including promotions, localization, operations, customer experience, and in-market communications

• Own relationships with local creative, media, PR, and influencer agencies to ensure strong regional relevance and performance

• Analyze daily and weekly performance against sales and marketing targets; translate insights into actionable growth initiatives

• Lead influencer marketing strategy, expanding and diversifying the regional creator ecosystem

• Manage and allocate regional marketing budgets across channels to maximize ROI and efficiency

• Plan and execute PR initiatives, brand activations, and events to strengthen market presence

• Partner with central CRM teams to optimize lifecycle marketing, loyalty programs, and retention strategies

• Ensure accuracy and quality of localized content across partner platforms, continuously improving brand positioning

• Collaborate with regional and global stakeholders to define commercial strategies and trade marketing calendars that drive growth

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Proven track record in performance marketing and data-driven decision making

• Strong understanding of APAC consumer behavior, with experience in Hong Kong, Singapore, and/or Southeast Asia markets

• Experience managing agencies and external partners across multiple markets

• Demonstrated ability to operate both strategically and hands-on in a fast-paced environment

• Business level fluency in English and Cantonese or Mandarin

• Strong analytical mindset with the ability to translate data into actionable insights

• This role is based in Tokyo, Japan or Seoul, South Korea (Hybrid)

Experience Requirements:

Generally requires eight (8) + years of relevant experience in e-commerce or digital marketing, preferably with regional (APAC) scope. Experience with influencer marketing and social commerce in APAC markets preferred.

Preferred Skills

• Strong analytical mindset with the ability to translate data into actionable insights

• Excellent stakeholder management and cross-functional collaboration skills

• Experience with influencer marketing and social commerce in APAC markets

• Ability to navigate cultural nuances and localize campaigns effectively across diverse markets

Education Requirements:

Bachelor’s degree in Marketing or equivalent professional experience required

Judgment/Reasoning Ability:  

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

#LI-LR1

We’re looking for Bilingual Enterprise Customer Support Advocate, fluent in English and Japanese, to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner. This is a hybrid position, open to applicants located in Tokyo, Japan. In this role, you will report to the Senior Manager, Enterprise Customer Support.

WHAT YOU’LL DO:

• Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)]
• Embrace a customer first mindset to address and resolve customer questions, issues, and concerns 
• Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers.
• Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
• Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity)
• Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
• Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones.
• Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns.
• Maintain a focus on excellence by meeting or exceeding monthly/quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/ATHT), Customer First Proactive Outbound Calls, Adherence and Occupancy.
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Fully fluent in Japanese and English (verbal and written)
• Some relevant experience in a product or customer technical support role.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to multitask, attention to detail and time management are essential.
• Knowledge of ticketing platforms i.e. ZenDesk and Jira is a plus.
• Experience in a multi-channel environment (Phone/Chat/Email).
• Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products.
• Strong work ethic to handle multiple requests with exceptional follow-through
• Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc].
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Priority Setting: Focuses time/energy on the most important issues/opportunities. 
• Clearly understand how to assess the importance of tasks and decisions.
• Interpersonal Savvy: relates openly and comfortably with diverse groups of people. 
  

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-IA

Job's mission

Shape the future of semiconductor innovation through strategic customer partnerships. As an Account Management (snr) manager at ASM, you’ll lead global engagement with a key customer, aligning business opportunities with long-term technology needs. Your work will connect ASM’s innovations with customer success through insight, collaboration, and execution.

What you will be working on

• Manage a key account for all the business issues, all ASM products and services with clear execution metrics
• Drive increased share growth at a key customer for all the product segments
• Product and innovation introduction to the customer
• Communicate with customers and find future application
• Make presentation materials for internal/external use
• Make strategic list of opportunities aligned with Sales/KAT/Process
• Create JDP opportunity for new products and new application engagement
• Achieve minimum of one new application penetration per year
• Communicate with Product Management and Development Management to find a way to engage with customers.
• Develop deep customer relationships across the customers’ organization
• Build a high performing local commercial organization
• Identify emerging regional growth opportunities and develop business strategy
• Build strong relationships within key customer functions and tier suppliers
• Must be able to effectively coordinate strategic efforts of various internal multi-regional sales and technical support teams
• Develop short/long-term partnership programs with key customer's fab and procurement div., by doing that, improve sales revenue

What we are looking for

• At least 10 years of experience in semiconductor capital equipment sales for key account - Sales / Marketing / Purchasing
• B.S. in an engineering discipline is plus
• Large account management experience
• Knowledge of thin film deposition systems
• Having a superior ability to drive the strategy within a global matrixed organization is preferred
• Deep and extensive professional network with key account executives
• Good communication skill with customer R&D, Manufacturing & Purchasing understanding technology and the Products
• Continuous interest in new Technology
• Keep interest in new technology in semiconductor device manufacturing
• Bilingual / Fluent in English and Japanese

Job's mission

As our Regional EHS Manager for Japan, you’ll be the driving force behind creating a safe, compliant, and proactive work environment across our local service operations. In this strategic role, you’ll lead health and safety programs that protect our people, ensure customer trust, and align with ASM’s global vision. You’ll work closely with regional leadership and global counterparts to ensure our safety standards stay ahead of evolving industry regulations and customer expectations.

What you will be working on

• Lead the execution and continuous improvement of ASM’s Health & Safety (H&S) programs across Japan’s Service region
• Serve as the main safety leader for the region, partnering with management, service teams, and customer sites to ensure safe work environments
• Ensure compliance with all applicable local/regional regulations, ASM policies, SEMI standards, and customer-specific safety procedures
• Provide strategic and tactical guidance on H&S matters to Japan Service Management and Global EHS leaders
• Serve as a subject matter expert to regional teams on safety-related issues and workplace risk mitigation
• Analyze safety data and metrics, identify trends, and implement action plans that drive performance and reduce risk
• Coordinate and enhance safety incident investigations, emergency response planning, and health case reporting
• Develop, maintain, and deliver safety training programs for service engineers and office personnel
• Build and maintain trusted relationships with customer EHS counterparts to align programs and ensure seamless compliance
• Organize and lead safety committee meetings, representing the voice of the service organization
• Contribute to global alignment by working with other regional Service Safety Managers to define and standardize H&S procedures and documentation
• Provide leadership and technical guidance to a local team of EHS Engineers
• Travel up to 50% within Japan to support service offices and customer fab sites

What we are looking for

• Bachelor’s or Master’s degree in Health & Safety Engineering, Industrial Engineering, Chemical Engineering, Chemistry, or a related field
• Minimum of 7 years of progressive H&S experience in high-tech industries such as semiconductor manufacturing, equipment service, or design
• Deep knowledge of ISO 45001 standards and Japanese regulatory frameworks
• Experience working in or supporting semiconductor fabs or high-containment facilities
• Strong verbal and written communication skills in English and Japanese
• Comfortable working in cleanroom environments and around hazardous materials and systems

What sets you apart

• Knowledge of the semiconductor equipment industry, especially CVD/EPI wafer processing equipment and service ergonomics standards
• Experience with industrial hygiene methods and standards applicable to semiconductor environments
• Excellent written and verbal communication skills for interacting with customers and internal teams
• Strong analytical skills and demonstrated ability to identify risks and solve complex problems
• Ability to influence and collaborate across diverse levels of an organization
• Adapts well to fast-paced environments with evolving priorities, strategy, and growth

General Responsibilities

The  Service Manager reports to the Account Director and is responsible for all customer service of ASM products that are installed within the assigned region for Japan.  Support activities include equipment installation, qualification and service of ALD, PEALD, CVD, PECVD, and EPI equipment.  In addition to managing support of ASM equipment, the service manager has ownership of regional spare parts depots and consignment inventory levels.  The service manager is accountable to meet all financial targets for the region including service and spares businesses.  Managing and developing field service engineers.

Objectives

• Stay informed as needed relative to account goals, roadmaps, financial results, personnel issues, and supplier/customer/community concerns
• Motivate and communicate with direct reports to do superior work within allowed costs and schedule
• Measure results on a continuous basis, and take corrective actions
• Report completions, progress, problems, and opportunities to their manager
• Annual Goals (To be updated every year) Creating a professional service-organization for products in the region
• Creating a professional service-organization for the products in the region
• Improving the service organization structure for both customer and ASM
• Initiating standardization and guidelines
• Creating optimum environment for product support (installation tools/procedures, etc.)
• Give inputs to improve to the product organizations, especially concerning ease of maintenance and uptime. Introduces and improves reporting structures
• Developing new processes and procedures

Specific Duties

• Establish and maintain a “Safety and Quality First” culture while achieving customer required service goals
• Participate as early as possible in new product development activities so that Field Service Engineers (FSE’s) are able to support product introduction
• Advises site personnel on routine and non-routine tasks
• Resource scheduling
• Manages service jobs to completion within scheduled timeframes
• Ensure ASM meets all support contractual agreements
• Work with Sales to close on Spares and Service contracts
• Interacts with high level customers and internal personnel
• Participates in departmental policy making decisions
• Thinks strategically, with the ability to implement tactics
• Drive customer satisfaction
• Manage FSE utilization
• People management for the various departments
• Career development for direct reports
• Conducts Annual reviews for direct reports
• Manage FSE’s/group leaders to achieve maximum performance and maximize job satisfaction
• Interprets and executes policy and procedures to subordinates (drive adherence to Service Bulletins R&U, FSM usage, accurate time reporting, etc.)
• Ensure on-line documentation is being utilized by FSE’s to drive CIP
• Plans organization’s work and schedule work completions
• Organize the workforce to accomplish the plan
• Integrate their activities in cooperation with other organizations
• Define annual goals for the FSE’s to assist in achieving account objectives

Education Requirements

• Minimum -Bachelor’s degree or higher in Engineering or a related technical field.

Experience Requirements

• 5–10 years of experience in Field Service Management, preferably in the semiconductor capital equipment industry.

Skills & Competencies

• Business-level proficiency in both Japanese and English
• Must be able to interact and influence senior management levels; both internally and externally
• Experience with P&L management and general business processes
• Extensive knowledge and experience within a related service industry, customer satisfaction and account management, preferably in semiconductor industry
• Should have knowledge of semiconductor industry, related ASM applications and technology
• Good project and time management skills
• Good verbal and written communication skills
• Previous experience as People manager
• Experience with Forecasting revenue generation
• SAP knowledge required

THE ROLE

As a strategic cornerstone of our Japan team, you will empower our Go-to-Market (GTM) functions to scale and succeed. You will act as a trusted advisor to Japan’s leadership, blending high-touch coaching with sophisticated data analytics to drive business results. By bridging local site needs with global HR programs, you ensure our Sales and Systems Engineering teams are optimized for peak performance. This is a high-visibility mission where your influence shapes the culture and effectiveness of the "Best People Team on the Planet."

WHAT YOU'LL DO

• Anchor Strategic Site Leadership: Forge deep partnerships with the Japan Leadership team to diagnose organizational needs, identify talent gaps, and drive workforce strategies that align with our global GTM objectives.

• Elevate Manager Capability: Design and deliver scalable coaching frameworks for corrective performance management, enabling managers to navigate complex employee relations and documentation with confidence and consistency.

• Engineer Data-Driven Insights: Develop sophisticated dashboards and analytics to track workforce trends and program effectiveness, providing executives with the "story behind the data" to influence critical business decisions.

• Lead Transformational Change: Proactively identify organizational hurdles and implement scalable HR solutions, leading cross-functional projects that improve team dynamics and operational efficiency across Japan.

• Scale HR Excellence: Drive the implementation of global HR programs and policies within the region, ensuring they are localized for impact while maintaining the high standards of our global People team.

WHAT YOU BRING

• Bilingual Communication Mastery: Professional fluency in reading, writing, and speaking both Japanese and English is essential to bridge communication between local leadership and global stakeholders.

• Strategic HR Business Partnering: Extensive experience navigating organizational complexity and influencing executive-level decisions through a "business-first" lens, particularly within high-growth or technology environments.

• Performance & Coaching Expertise: A proven ability to mentor leaders through performance management and organizational design, with the agility to shift between high-level strategy and hands-on operational execution.

• Analytical & Technical Acumen: Strong proficiency in workforce data technology and analytics platforms, with the ability to translate raw data into compelling recommendations and actionable people solutions.

• Change Leadership: Demonstrated competence in leading change management initiatives and thriving in unstructured environments where you can build scalable processes from the ground up.

We are primarily an in-office environment and therefore, you will be expected to work from the Tokyo office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

POS-P252

We are a team of enthusiastic Solutions Engineers working from different offices and remotely across the globe. We support each other and we share our knowledge - within our own team but also across the global Presales organisation at HubSpot. We strive to do this in a psychologically safe and inclusive environment where everybody’s opinion is equally valued and heard and where we have some fun along the way :-). As our CTO and Co-founder Dharmesh Shah said during his keynote at INBOUND 2020: "Diverse teams are the best performing teams!". You might also find the following article interesting from our EMEA SE manager: How we value Diversity in Pre-sales.

We are looking for someone who knows how to collaborate well in a team environment, who is sensitive to clients’ needs and who can develop relationships. In this role, you will mostly work with our sales teams but also with many other stakeholders, incl. our Solutions Architect, local sales leadership, our post-sales technical consultants and our regional solutions partners. 

Life at HubSpot is certainly busy and it can be a bit hectic sometimes but we respect the boundaries people set for themselves to manage both life and work. You might enjoy this short video on Linkedin by Dan, the manager of the JAPAC SE team, about how much this flexibility means to him as a parent.

In this role, you will:

• Work closely with our Account Executives in the selling team to solve the prospects needs pre-sales
• Develop strategies with our Account Executives to understand how to help their customers/prospects 
• Strategically manage complex uses cases and the stakeholders on a deal
• Lead and drive technical pre-sales conversations around integration and data migration
• Provide valuable feedback to our product team by being the voice of the prospect
• Coach the sales teams on HubSpot’s functionalities to help come up with strategic value-oriented solutions for our prospects
• Collaborate with other SEs across the globe on local, regional and global initiatives and projects

What are the role requirements?

• Excellent reading and writing communication skills in Japanese and English (verbal communication is not necessary required)
• Experience in a customer-facing role
• For example as a Pre-Sales Consultant, Solutions/Sales Engineer or as an Implementation, Onboarding or Technical Consultant or in a technical sales role. 
• Ability to conceptually understand technical concepts and overall technologies 
• Such as how API works and backend/front end systems

Who succeeds in this role?

• A team player who loves autonomy in their role with great collaboration and communication skills
• Someone who is curious, eager to learn, and open to admitting mistakes #growthmindset
• Someone who exemplifies HEART
• Someone who is great at time management
• A problem solver with a consultative and strategic mindset
• Someone with a business and value-oriented mindset

We don’t expect you to be an expert at everything. Extensive on-the-job training will be provided to the successful candidate.

The Senior Manager, Customer Success - Japan will be responsible for leading and managing HubSpot's Japanese-speaking Upmarket and Scaled teams while driving strategic customer success initiatives across the JAPAC region. This role requires exceptional leadership skills, deep customer success expertise, and native-level Japanese fluency to ensure our Japanese customers receive world-class support and strategic guidance. The position reports directly to the Director, Upmarket Customer Success in JAPAC (based in Sydney) and is a leader of leaders.

This is a senior leadership role requiring an individual who can build and scale high-performing teams, navigate complex customer relationships in the Japanese market, and drive strategic initiatives that impact customer outcomes and business growth. This position brings strategic oversight, team leadership, and operational excellence to our most important Japanese customer relationships.

In this role, you'll get to:

Team Leadership & Development:

• Lead, mentor, and develop a team of managers and some individual contributors across Upmarket and Scaled functions
• Build and scale teams to support a growing Japanese customer base and evolving business needs
• Establish performance metrics, goals, and development plans for team members
• Foster a culture of customer obsession and continuous improvement within the Japanese CS teams

Strategic Customer Success Management:

• Oversee customer success strategies for Japanese enterprise and mid-market accounts
• Drive customer retention, expansion, and advocacy initiatives across the Japanese market, owning and managing revenue for the team in Japan
• Analyze customer health metrics and develop action plans to improve customer outcomes
• Partner with Japanese customers on strategic initiatives and business transformation projects

Cross-Functional Collaboration:

• Work closely with Sales, Marketing, Support and Product teams to ensure a seamless customer experience
• Collaborate with global Customer Success leadership on best practices and strategic initiatives
• Partner with JAPAC leadership team on regional growth strategies and market expansion
• Coordinate with Product and Engineering teams on Japanese market requirements and feedback

Operational Excellence:

• Develop and refine processes for customer success operations in the Japanese market
• Analyze team performance metrics and drive continuous improvement initiatives
• Implement scalable solutions for customer onboarding, adoption, and expansion
• Support pricing and packaging decisions specific to the Japanese market

We are looking for people who:

• Have 7+ years of experience in customer success, account management, or related customer-facing roles
• Have 4+ years of people management experience, preferably leading Customer Success management teams (second-line management)
• Native-level Japanese fluency and business-level English proficiency
• Have demonstrated success building and scaling customer success programs
• Are comfortable managing complex customer relationships and high-value accounts
• Have strong analytical skills and experience with customer success metrics and KPIs
• Can work effectively in a fast-paced, high-growth SaaS environment
• Have experience with change management and driving organizational alignment
• Are comfortable operating across time zones and collaborating with global teams
• Have owned and managed a revenue number

What You'll Bring:

The ideal candidate will have a strong background in customer success leadership within a SaaS company, with specific experience managing teams and driving customer outcomes in the Japanese market. You should be comfortable operating in ambiguous situations, making strategic decisions, and driving results through team leadership and cross-functional collaboration.

This role offers the opportunity to directly impact HubSpot's growth in the Japanese market while building and leading a world-class customer success organization. You'll work closely with regional leadership, cross-functional teams, and our most important Japanese customers to ensure exceptional outcomes and continued business growth.

Language Requirements: Native or near-native fluency in Japanese is required. Strong English communication skills are also essential for collaboration with global teams.

Location: This role is based in our Tokyo or Singapore office with regular collaboration with JAPAC leadership in Sydney.

Overview:

The Strategic Research team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions.

The Intern will work alongside Associates, Research Managers and Project Managers in the Strategic Research team to support them with delivery on multiple projects in different industries. If you enjoy learning about different industry sectors and the opportunity to hone your communication and interpersonal skills; then look no further. 

Who We Are: 

• Team-oriented and collaborative 
• Hard-working professionals who strive for excellence 
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients 
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint 

What You’ll Do:

• Data entry and updating of the CRM database
• Assist in onboarding administration and compliance of top industry subject matter experts into the Guidepoint network
• Assist the team and Project Managers with other administration and / or operational tasks
• Coordination of phone consultation sessions for subject matter experts in Japan
  
• Assist with occasional industry research across multiple sectors based on project needs in the team
• Assist the Strategic Research team with their outreach strategy to approach relevant subject matter experts
• Operate with a teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint colleagues

What You Have:

• High level fluency in both Japanese and English
• Must be able to work at least 3 days a week and commit to a minimum of 3 months
  
• Pursuing a Bachelor's degree and above
  
• Intellectual curiosity and desire to learn
• Hard working and diligent
• Ability to work independently
• Strong written and verbal communication skills
• Ability to work in a fast-paced entrepreneurial environment
• Effective time management skills

 Skills You Will Learn:

• Project / Time Management 
• Innovative / Strategic Problem Solving 
• Public Speaking / Elevator Pitches 
• Business acumen

 What We Have: 

• Flexible work arrangement
• Development opportunities through the LinkedIn Learning platform
• Casual and entrepreneurial work environment 
• Social and team-building events 
• Central office location in Otemachi, located near Otemachi and Tokyo stations

 Interview Process: 

• Meet your Guidepoint Recruiter! 
  • Virtual Initial Candidate Screen 
• Meet the Guidepoint Teams! 
  • Virtual Hiring Manager Interview
  • Onsite HR Interview
• Interview Process Outcome

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-JL1

#LI-HYBRID 

About the Role

Fivetran is scaling its Japan business. We already have a small Tokyo office, an APJ hub, a tight-knit GTM team in Japan, and 100+ customers there. The Account Manager, Enterprise  will be the primary point of contact for over half of those customers and will directly influence customer satisfaction, adoption, and ARR growth. Success is measured by excellent customer outcomes (CSAT / advocacy) and measurable revenue expansion tied to adoption.

If you are a thoughtful, customer-obsessed GTM professional with a mix of sales and post-sales experience — and you want to join a values-driven, collaborative company that is demonstrably committed to Japan — this role is for you.

This is a full-time position based remotely out of Japan.

Technologies You’ll Use

• Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira

What you’ll Do

• Be the primary relationship owner for a book of existing customers in Japan: retention, renewals, upsells and adoption-driven expansion.
• Build trusted executive and technical relationships with customers (in Japanese and English). Run regular business reviews and create expansion roadmaps tied to business outcomes.
• Drive customer adoption of Fivetran connectors and platform features through consultative, use-case driven conversations — translate technical capability into measurable business value.
• Manage the full contracting lifecycle for your book: planning, strategy, negotiation, amendments and execution (working closely with Legal and Sales Ops).
• Provide timely and accurate forecasts for renewals, expansions and amendments; keep Salesforce and forecasting tools up to date.
• Partner cross-functionally with Customer Success Managers, Sales Engineers, Product, Marketing and Partners/SIs to deliver excellent outcomes and smooth implementation/migration projects.
• Act as the escalation owner when issues arise; resolve problems quickly and transparently while protecting the customer relationship.
• Capture and communicate customer feedback, competitive intelligence and product requests to influence product and go-to-market strategy.
• Create customer advocates and referenceable success stories for the Japan market.
• High customer satisfaction (CSAT / NPS) and strong customer health metrics across your book.
• Consistent, predictable renewals and measurable ARR expansion driven by adoption and consumption.
• Accurate, timely forecasting and clean CRM hygiene.
• Strong, long-term partnerships with customers and local partners/SIs.
• As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process.

Skills We’re Looking For

• Native Japanese speaker with strong professional English (daily business and executive communication).
• 3+ years (preferably 4–7) of demonstrated success in SaaS Account Management, Customer Success, or Enterprise AE roles managing renewals, upsells and contracting.
• Strong project management skills — able to coordinate multi-stakeholder technical projects, migrations and onboarding programs end-to-end.
• Exceptional personal integrity and customer centricity — you build trust and act with transparency.
• Highly detail-oriented: excellent contract/review discipline, accurate forecasting, and clear documentation.
• Proven negotiation experience handling renewals, amendments and commercial conversations.
• Experience with CRM and forecasting tools (Salesforce preferred) and strong organizational skills to manage many concurrent accounts.
• Comfort working cross-functionally and influencing without formal authority.
• Familiarity with data platforms, ETL, analytics, or engineering teams is strongly preferred (ability to have technical conversations with architects and analytics leaders).
• Ability to travel domestically as customer needs require.

Bonus Skills

• Previous experience working for a US-based cloud/SaaS company or within an international organization.
• Experience working with Systems Integrators / Partners in Japan.
• Knowledge of SaaS financial metrics and how adoption maps to consumption/ARR.

#LI-REMOTE

#LI-LA1 

About the Role

The Technical Account Manager is a key technical partner responsible for leading the planning, architecture, coordination, and delivery of professional services engagements. This role focuses on designing and managing high-impact availability solutions, with a strong emphasis on data protection and monitoring, while ensuring successful outcomes for customers.

What You’ll Do

• Contribute to proposals and Statements of Work (SOW)
• Deliver implementation and consulting services aligned with Veeam solutions
• Manage projects including planning, scheduling, and stakeholder communication
• Support solution design, assessment, and implementation effort estimation
• Troubleshoot post-implementation issues and optimize customer environments
• Develop technical documentation and best practices
• Deliver customer training and knowledge transfer sessions
• Support pre-sales activities and identify opportunities to expand Veeam solutions
• Act as a liaison between customers and Veeam Support
• Drive continuous improvement of processes and documentation

What You’ll Bring

• Experience with virtualization technologies such as VMware and/or Hyper-V
• Hands-on experience with Veeam solutions or other backup/data protection technologies
• Good understanding of storage and backup architectures (e.g., NetApp, Dell, HPE, etc.)
• Exposure to cloud platforms (AWS, Azure, or similar) and modern IT environments
• Familiarity with cybersecurity fundamentals (e.g., common threats, backup/DR best practices)
• Experience in consulting, implementation, or project delivery
• Ability to manage multiple projects and stakeholders in parallel
• Strong communication and stakeholder management skills
• Ability to understand customer requirements and propose suitable technical solutions
• Business-level Japanese and conversational English proficiency (ability to communicate with global teams)
• Bachelor’s degree in a relevant field, or equivalent practical experience
• Relevant certifications (e.g., VMware, Microsoft, or similar) are a plus, not mandatory

What You’ll Get 

• Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-Hybrid #LI-EL1

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As part of Datadog’s GTM Enablement department, the Technical Solutions (TS) Enablement team helps share knowledge, provide ongoing education, create training materials, and maintain processes for our internal product experts including sales engineers, technical support engineers, technical customer enablement, and technical account managers. Our team supports a top-tier product that truly solves customer problems. We share technical and product expertise with the technical solutions team through demos, e-learning, live training, documentation, and ongoing support.

Datadog continues to grow at a rapid rate and with this exciting growth, our onboarding and ongoing training is also quickly increasing in scale and complexity. Technical Solutions Field Enablement Managers play a key part in fostering a highly engaging, positive, and professional learning environment for our technical learners. This position is responsible for providing onboarding and ongoing enablement training to our TS teams in the APJ region. We are looking for a structured communicator with a knack for simplifying the complex to develop and deliver the training content, curriculum, and programs that enable our technical solutions people to be successful in their jobs. This position is based in our Tokyo office, offering the opportunity to collaborate with local and global teams, while working at the forefront of cloud monitoring and observability.

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. These capabilities are provided on a SaaS-based data analytics platform that enables DevOps and other teams to accelerate go-to-market efforts, ensure application uptime, and successfully complete digital transformation initiatives.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Implement and facilitate effective in-person and virtual onboarding and technical training programs that will improve the performance and productivity of the regional technical solutions teams.
• Regionalize training programs by incorporating APJ- or Japan-specific deals, customers, competitors, etc. into the content and talk tracks, and translate into Japanese as needed.
• Partner with the Curriculum team to give feedback, and pilot new programs in development, co-building when appropriate.
• Work closely with first line technical solutions leaders to identify, develop, and deliver ad hoc training as needed.
• Work closely with technical solutions teams to observe and assess their processes, empathize with the realities of troubleshooting and demonstrating Datadog products, evaluate the impact of enablement programs and provide coaching to individual contributors, supporting TS leadership.
• Utilize understanding of Datadog products, technical solutions team performance metrics, and key relationships with cross functional partners to contribute to enablement strategy.
  
  

Who You Are:

• 3-5 years in learning and development or technical enablement, in a training or teaching role working with technical concepts 
• Experience presenting day-long or multi-day trainings
• Demonstrated history of coaching and mentoring colleagues around key role elements 
• Experience developing dynamic and engaging trainings for various audiences
• A self-starter, tech-savvy professional who can easily understand a company’s business requirements and explain Datadog’s value and technical details to C-level executives, a technical guru and everyone in between 
• Outstanding verbal and written communicator; you make the complex simple
• General knowledge of cloud technologies
• Fluency in English and Japanese

Bonus Points:

• Experience at a high growth Software-as-a-Service or technology company
• Experienced with AWS, Azure or GCP
• Knowledge of DevOps
• Experience enabling support or sales engineers with a structured methodology

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on individual performance
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global Spring Health benefits for employees and dependents age 6+
• Competitive global benefits
• Giving programs

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As a Manager, Commercial Sales, you will provide strategy, mentorship, and guidance for a team of Commercial Account Executives. This role impacts one of the largest lines of business in the company, ultimately bringing a proven product to a multi-billion dollar market.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Motivate your team to exceed objectives
• Develop and maintain accurate team forecasts
• Hire, oversee, and train a team of Account Executives
• Drive lead generation, high activity standards, and pipeline management
• Facilitate the ramp up for all new team members, coaching them to success
• Monitor the sales funnel from prospect to close and create metrics to improve performance

Who You Are:

• Experienced in hi-tech direct sales
• Familiar with SaaS/Cloud and Salesforce 
• Able to accurately forecast team performance 
• Passionate about coaching, mentorship, and team management
• Motivated by helping people grow with a desire to continue learning
• A self-starter who thrives in a high-growth, rapidly changing marketplace
• Proven in overseeing an outbound sales team in all areas of the sales cycle

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on performance
• Opportunity for Presidents Club
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

コマーシャル・セールス部門のチームマネージャーとして、中小企業をターゲットにした新規顧客（ロゴ）の開拓とクロージングに取り組むコマーシャル・アカウント・エグゼクティブたちに戦略やメンターシップを提供し、成功までの確実な道のりをハンズオンでリードします。Datadogにとって最大の事業分野のひとつで、長期的には、高い実績と評価を誇る Datadog 製品を数十億ドル規模の市場にもたらします。

Datadogでは、オフィスカルチャーによって築かれる人間関係やコラボレーション、そこからもたらされる創造性を大切にしています。私たちは、従業員それぞれに合ったワーク・ライフ・ハーモニーを実現できるよう、ハイブリッド・ワークプレイスとして運営しています。

業務内容：

• チームのモチベーションを高め、目標を達成させる
• フォーキャスティングにおける高い正確性と一貫性を保つ
• チームメンバー（アカウント・エグゼクティブ）の採用と育成
• アウトバウンド活動によるリードジェネレーションなどのセールス・アクティビティと、健全なパイプラインの作成・維持の促進
• 新メンバーの立ち上げをサポートし、成功まで導く
• 見込顧客から契約に至るまでのセールス・ファネルをモニタリングし、パフォーマンス改善のためのメトリクスを作成する

募集要項：

• 革新的なテクノロジーを有する企業での直販営業経験（SaaS、Cloud、インフラストラクチャーまたは類似の領域が望ましい）
• クロージングを含めたアウトバウンドセールスチームをマネジメントした実績
• チームメンバーの業績に対する正確なフォーキャスティング能力
• コーチング、メンターシップ、チームマネジメントの重要性を理解している
• 継続的な学習意欲と、メンバーの成長をサポートすることへの高いモチベーション
• 成長速度が早く、変化の激しい市場で活躍するセルフスターター

Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。

福利厚生と成長機会： 

• 個々のパフォーマンスと成果に基づく豊かな報酬体系
• 新入社員への株式付与（RSU / 譲渡制限付株式ユニット）および従業員株式購入制度（ESPP）
• プレジデント・クラブへの参加機会
• 継続的な専門能力開発、製品トレーニング、キャリアパスの提供 
• MEDDICとCommand of Messageに関する丁寧な営業研修 
• 社内ネットワーク構築のためのメンターおよびバディ・プログラム 
• インクルーシブな企業文化、コミュニティ・ギルドへの参加機会
• 幅広く手厚い医療関連の福利厚生制度
• 企業型確定拠出年金（401K）
• ペットの養子縁組と保険プログラム

上記の内容は、就業する国やDatadogでの雇用内容によって異なる場合があります。

世界中のすべての候補者様にご理解頂けるよう、応募情報に関する項目は一部、英語のままで記載されています。全ての求人情報を英語でご確認されたい場合は、こちらをご覧ください。

#LI-Hybrid

Datadog is seeking a Manager, Sales Engineering to join our high-growth organization and world-class pre-sales team. You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). This is a hands-on management role where you will take an active technical role in your region supporting customer facing activities and engagements for key accounts.  You will also enable and nurture strong partnership between the SE team and other organizations within Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Partner with the Sales Team to articulate the overall Datadog value proposition, vision and strategy to customers.
• Manage a team of individual contributors, working to expand usage of Datadog in customer accounts
• Manage resource allocation of your team and ensure their maximum productivity and engagement.
• Assist recruiting efforts to find and hire top talent within your region. Mentor/coach new hires during on-boarding to ensure proper ramping of skills and capabilities
• Ensure that your team is enabled to support all required Datadog solutions along with key technical and soft skills
• Develop a close working relationship with Product Management, Support, and Enablement to ensure continuity between pre and post sales activities
• Deliver performance reviews along with collaborating on and executing individual development plans

Who You Are:

• Experienced with 1-3+ years in a Sales Engineering team lead or mentorship role and 3+ years in a Sales Engineering or other equivalent client facing role
• Coachable, with a strong desire to improve and grow as a professional and a demonstrated ability to navigate through change
• Proven in your ability to grow and develop a team 
• Experienced in recruiting both individual contributors and front line leaders
• Knowledgeable in current infrastructure and monitoring solutions and technologies
• Able to build and execute an evaluation plan with a customer and mentor others on how to do so
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering while also coaching others how to do so
• Able to think strategically and creatively about a wide variety of challenges

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks 

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 1000+ integrations that Datadog works with
• Ensure successful onboarding of new Solutions Engineers
• Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters 
• Review and help prioritize Solutions Engineering escalations, and follow up with customers in Japan
• Dispatch customer requests throughout the day as part of a queue rotation schedule
• Oversee demo training and assist in demo certification
• Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers
• Build out documentation and knowledge base articles for a variety of technologies

 Who You Are:

• Passionate about people management and/or mentorship with previous experience leading a team
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• A tinkerer with some programming experience and a basic knowledge of Linux
• Fluency in English and Japanese (both spoken and written) at a business or native level is required for this role.
• Able to work a rotating schedule that requires weekend availability

 Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. 

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

ミッドマーケット・セールス担当マネージャー

ミッドマーケットセールス担当マネージャーとして、ミッドマーケットアカウントエグゼクティブのチームに戦略、指導、ガイダンスを提供します。最終的には数十億ドル規模の市場に実績のある製品を提供し、従業員数1,000人から5,000人規模の企業を担当していただきます。

Datadogでは、人間関係やコラボレーション、そして創造性といったオフィスカルチャーを大切にしています。Datadogが自分に合ったワーク・ライフ・ハーモニーを実現できるよう、ハイブリッド・ワークプレイスとして運営しています。

何をするか

• チームのモチベーションを高め、目標を達成させる
• 正確なチーム予測値の作成と維持
• ミッドマーケット・アカウント・エグゼクティブのチームの雇用、監督、育成
• リードジェネレーション、高い活動基準、パイプライン管理を推進する
• 新メンバーの立ち上げを促進し、成功に導く。
• 見込み客から成約までのセールスファネルをモニタリングし、パフォーマンスを改善するためのメトリクスを作成する。

あなたは何者か：

• テクノロジー業界での直販の経験
• SaaS/クラウドとSalesforceに精通 
• チームの業績を正確に予測する能力 
• コーチング、メンターシップ、チームの管理に情熱を持っている
• 学び続ける意欲を持ち、人々の成長をお問合せすることに意欲を持つ
• 高成長で変化の激しい市場で活躍するセルフスターター
• 営業サイクルの全領域において、アウトバウンドセールスチームをマネージまたはコーチした実績がある

Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、自分の経験を成長させたいと考えている方は、ぜひご応募ください。

利益と成長：

• 業績に応じて高収入を得るチャンス
• プレジデンツ・クラブの機会
• 新規雇用株式（RSU）および従業員株式購入制度（ESPP）
• 継続的な専門能力開発、製品トレーニング、キャリアパスの提供 
• MEDDICとCommand of Messageの営業研修 
• 社内ネットワークのための部門内メンターおよびバディ・プログラム 
• 包括的な企業文化、コミュニティ・ギルドに参加する機会
• 手厚いグローバル・ベネフィット

上記の福利厚生と成長は、雇用国やDatadogでの雇用内容によって異なる場合があります。

#LI-Hybrid

As a Manager, Mid-Market Sales, you will provide strategy, mentorship, and guidance for a team of Mid-Market Account Executives. This role impacts one of the largest lines of business in the company, ultimately bringing a proven product to a multi-billion dollar market and selling into companies from 1,000 to 5,000 employees.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Motivate your team to exceed objectives
• Develop and maintain accurate team forecasts
• Hire, oversee, and train a team of Mid-Market Account Executives
• Drive lead generation, high activity standards, and pipeline management
• Facilitate the ramp up for all new team members, coaching them to success
• Monitor the sales funnel from prospect to close and create metrics to improve performance

Who You Are:

• Experienced in hi-tech direct sales
• Familiar with SaaS/Cloud and Salesforce 
• Able to accurately forecast team performance 
• Passionate about coaching, mentorship, and team management
• Motivated by helping people grow with a desire to continue learning
• A self-starter who thrives in a high-growth, rapidly changing marketplace
• Proven in overseeing an outbound sales team in all areas of the sales cycle

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on performance
• Opportunity for Presidents Club
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Datadog is seeking a Partner Marketing Manager to lead the execution of partner marketing initiatives across Japan. This role will focus primarily on strengthening relationships with local channel partners while also supporting key cloud partnerships such as AWS and Google Cloud.

The ideal candidate has a strong understanding of Japan’s IT ecosystem and channel landscape, and thrives in a hands-on execution role that directly drives pipeline growth, partner engagement, and market expansion.

This role sits within the Japan Marketing team and collaborates closely with Japan Sales, C&A, Field Marketing, as well as APJ and Global teams to deliver partner marketing programs tailored to the Japan market.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Lead and execute joint marketing programs with Japan-based local channel partners to drive pipeline growth and partner engagement
• Plan and deliver partner-driven campaigns, including events, webinars, and co-branded initiatives
• Own end-to-end program execution, including planning, KPI definition, performance tracking, and ROI optimization
• Build and strengthen partner relationships while expanding partner coverage and engagement across the Japan ecosystem
• Support cloud partner marketing initiatives (AWS, Google Cloud) by localizing and executing global programs in Japan
• Operate effectively in a cross-functional environment, collaborating with Sales, C&A, Field Marketing, and Global teams to drive partner-sourced and influenced pipeline

Who You Are:

• Bachelor’s degree required
• 5+ years of experience in B2B or partner marketing
• Strong understanding of Japan’s IT industry and channel ecosystem
• Native-level or business-fluent Japanese (written and spoken); working proficiency in English
• Proven ability to execute marketing programs that deliver measurable business outcomes
• Strong project management and stakeholder collaboration skills, with the ability to operate in a fast-paced, cross-functional environment

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Enterprise Customer Success Managerとして、Datadogの中でも最大規模かつ戦略的に重要な顧客を担当し、プロダクトの健全な活用促進と、ポジティブな顧客体験の実現をリードしていただきます。

Datadogでは、オフィスカルチャーを大切にしています。人と人との関係性やコラボレーション、そこから生まれる創造性を重視し、ハイブリッドワークを通じて、一人ひとりに合ったワークライフバランスを実現しています。

主な業務内容（What You’ll Do）

• SalesおよびTechnical Solutionsと連携し、オンボーディングから活用成熟フェーズまでのプロダクト利用促進を主体的に推進
• 新規顧客のオンボーディングプロセスをオーナーとして設計・推進・プロジェクト管理
• 顧客のサクセスプランを策定し、主体的に管理・実行
• Datadogへの投資価値・成果について、意思決定者と継続的に認識をすり合わせ
• 顧客組織内のキーパーソン・影響力のあるステークホルダーとの関係構築・維持
• 社内の各部門（Sales、Support、Enablement、Product、Finance、Legal）との密な連携
• 利用状況データをモニタリング・分析し、更新機会やリスクの早期把握
• 顧客のプロダクト活用および健全性（Customer Health）の最終的な責任者として対応

求める人物像（Who You Are）

• B2B SaaSにおけるCustomer SuccessまたはAccount Managementの実務経験3年以上
• 大手エンタープライズ顧客を含むアカウントポートフォリオの担当経験
• 顧客の課題・目的・優先順位を理解するためのディスカバリーを主導できる方
• 複雑な内容を分かりやすく伝え、顧客の課題・目的と結びつけて説明できる高いコミュニケーション力
• また、相手に応じてメッセージを柔軟に調整できる方
• スピード感のある環境で、自身のスキルを継続的に高めながら、チームのベストプラクティス形成にも積極的に関与できる方
• 必要に応じて顧客訪問やイベント対応のための出張が可能な方
• 日本語：読み書き・会話ともにビジネスレベル
• 英語：読み書きは流暢、会話はビジネスレベル以上

Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。

利益と成長：

• 最高のオンボーディング
• MEDDICとCommand of Messageの営業研修 
• 包括的な企業文化、コミュニティ・ギルドに参加する機会
• 社内ネットワークのための部門内メンターおよびバディ・プログラム 
• 継続的な専門能力開発、製品トレーニング、キャリアパスの提供 
• 新規雇用株式（RSU）および従業員株式購入制度（ESPP）
• 手厚く競争力のある福利厚生パッケージ

上記の福利厚生と成長は、雇用国やDatadogでの雇用内容によって異なる場合があります。

#LI-Hybrid

As an Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity.
• Own and project manage the on-boarding process for new customers.
• Discover, own and manage the customer’s success plan.
• Ensure consistent alignment with decision makers on the impact of their investment in Datadog.
• Proactively build and maintain targeted relationships with people of influence throughout the customer base.
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal).
• Monitor and analyze usage trends to uncover potential renewal opportunities and risks. 
• Act as the primary owner of customer adoption and health.

Who You Are:

• 3+ years in a Customer Success or Account Management role in B2B SaaS.
• Experience working with a portfolio of accounts that included large Enterprise.
• Experienced in driving discovery to understand your customers key pain points, objectives and priorities. 
• Excellent in communicating complex concepts and aligning them to the pains and objectives of your customers. Experienced in shifting your message effectively to align with the expectations of the audience. 
• You’re excited to work in a fast paced environment, where you’re expected to consistently develop your skill set and play an active role in the development of the team’s best practices. 
• Able to travel for customer onsite visits and events as required.
• Fluent in written and spoken Japanese, Fluent in written English and at least high conversational level in spoken English and X

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message 
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking 
• Continuous professional development, product training, and career pathing 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

What You’ll Do

As Operations and Talent Manager, you will coordinate and oversee all administrative and operational duties in our Japan office. This position has dual reports to the Operations and HR team in region to ensure all business needs are appropriately met. To be successful in this role, the ideal candidate is well organized, has the ability to multi-task, is able to work in a fast-paced environment and is a team player who takes the initiative to resolve operational challenges and improve processes.

What you’ll be working on

• Oversee the day-to-day activities of the office as the main point of contact 
• Assist in all regulatory compliance matters, including but not limited to company/branches setup/deregistration, regulatory filings, licensing maintenance and renewals
• Provide direct administrative support as needed, including scheduling appointments, meetings, and events, booking travel, maintaining filing system, mailing and shipping packages, and employee list
• Oversee and maintain office equipment for uninterrupted function, identify and fulfill office supply needs, maintain and manage vendors, and coordinate food delivery as needed
• Manage office budget and coordinate with finance to ensure timely payment to vendors
• Collaborate with the building facilities team for office maintenance needs
• Provide first-level IT support to executive team and onsite staff
• Support operations safety management and policies and procedures
• Coordinate internal and external resources, and cultivate relationships with vendors
• Provide executive and administrative support and coordination as needed including managing calendar.
• Provide high-touch support to the staff throughout the workday, ensuring colleagues have the resources and a comfortable environment to do their best work.
• New Entity Setup: Assists in the preparation of any documents necessary for new company and branches setup
• Upkeep and maintain all business licenses and certificates necessary and assist in annual inspection with government agencies
• Liaise with regional contact to upkeep all company insurance information and renew company insurances before expiry date
• Work with team members to liaise with government officials in compliance with local regulations
• Office Lease Maintenance
• Act as the local point of contact for HR-related matters, coordinating between the Japan office and regional HR team
• Support recruitment processes, including coordinating interviews, communicating with candidates, and assisting with onboarding logistics
• Support day-to-day HR operations, including onboarding, offboarding, and employee documentation
• Coordinate with external vendors (e.g., payroll, benefits providers) to ensure smooth HR administration
• Ensure compliance with local labor requirements and maintain accurate, confidential employee records

Must Haves: 

• Bilingual spoken & written Japanese & English.
• 5+ years of office or operations management experience 
• Ability to operate effectively & efficiently in a fast-paced environment
• Must exhibit excellent attention to detail and good organizational skills
• Must be energetic, highly motivated and able to multi-task
• Must take ownership of tasks and be able to follow through independently
• A self-starter who provides white glove customer service.
• Must be an adaptable problem-solver with the curiosity to learn
• Excellent written, interpersonal and communication skills
• Advanced computer skills and experience using email tools and online platforms (Dropbox, Zoom)
• Proficiency in Microsoft Office, with aptitude to learn new software and systems
• Proficient in planning and executing operational initiatives

Get to Know our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of Agoda.

 The Opportunity:

We’re looking for a Senior Manager or Principal, HR Business Partner (HRBP) to lead the People agenda for our North Asia Region (Japan and South Korea) as the sole on-site HR leader. In this high-impact role, you’ll be a trusted advisor to Agoda’s Commercial teams, helping drive revenue growth by building high-performing, customer-focused teams and strengthening key B2B partnerships.

You’ll spend about 40% of your time on strategic partnering and talent management, with the remainder focused on performance management, employee relations, people operations, and learning & development. You’ll work hands-on with leaders and employees, balancing big-picture thinking with practical day-to-day support.

In this Role, you’ll get to:

• Partner as a senior advisor to regional leaders and managers, shaping business and people strategies through a deep understanding of goals, team culture, and talent needs to drive commercial success.
• Shape and deliver a People Roadmap that aligns with both company-wide and local business priorities.
• Lead and influence cross-functional initiatives that support business transformation and organizational growth.
• Anticipate business needs and implement proactive, scalable HR solutions that add long-term value.
• Use data and insights to inform decisions, measure impact, and provide actionable recommendations (e.g., retention, engagement, performance trends).
• Lead talent identification, development, and succession planning to build a strong leadership pipeline.
• Support organizational design, workforce planning, and change management to keep Agoda agile and competitive.
• Drive effective change management and communication for key business initiatives, ensuring smooth transitions and high engagement.
• Manage, in partnership with People Centre of Expertise,  employee relations cases, ensuring fair and timely resolution, and provide guidance on complex or sensitive matters.
• Oversee people operations, including onboarding, policy guidance, and compliance with local labor laws.
• Drive learning and development initiatives to build skills and support career growth.
• Mentor and coach HR colleagues and business leaders, building people leadership capability across the region.
• Champion a culture of feedback, continuous learning, and high performance.
• Ensure strong governance, compliance, and risk management in all people practices.

This is a hands-on, high-impact role for someone who enjoys both strategic work and rolling up their sleeves to get things done.

 What you’ll Need to Succeed:

• Bachelor’s Degree in Human Resources or a related field is required.
• 8-10 years of progressive HR experience, with at least 3–5 years in a senior HRBP or HR leadership role, ideally in a fast-paced, multinational, or matrixed environment.
• Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment.
• Ability to flex between company-wide strategy and tailored solutions for specific region, with a strong business partnership mindset.
• Skilled at aligning and connecting HR functions, building strong relationships, and driving collaboration across teams.
• Expertise in leadership effectiveness, engagement, talent management, rewards, succession planning, and organizational design.
• Experience with workforce planning, organizational agility, and leading change initiatives.
• Outstanding ability to communicate with influence, use data to inform decisions, and engage stakeholders at all levels.
• Ability to cope well with ambiguity and change.
• Willingness to get hands-on and tackle operational HR tasks as needed. Especially during transformation. You’re not afraid to roll up your sleeves and support the team wherever needed to drive results.
• Fluency in written and spoken Japanese and English, with strong communication skills to effectively convey complex information. Korean language skills are a strong plus.

It’s Great if you Have:

• Curiosity, ready to challenge current practices and perspectives.
• Experience creating and rolling out people programs or ways of working that make the company a better place to work and help teams perform at their best.
• Great sense of ownership and reliability.
• Multicultural or International Experience.
• Humility, flexibility, good interpersonal skills.

#Seoul #Tokyo 

An overview of this role

As a Customer Success Manager, you’ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices. In this role, you’ll connect customer goals with GitLab capabilities, lead workshops and Centers of Excellence efforts, and translate product usage data into clear, actionable recommendations for both customers and GitLab account teams. You’ll collaborate closely with Product Management, Engineering, Sales, and Professional Services, with success in your first year measured by customer satisfaction, retention, and the strength of the strategic relationships you build.

What you’ll do

• Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
• Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
• Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
• Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.
• Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.
• Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed.
• Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.

What you’ll bring

• Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
• Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
• Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
• Knowledge of the software development lifecycle, including typical development pipelines and tooling.
• Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
• Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.
• Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.
• Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships.

About the team

The Customer Success Management team at GitLab works with customers across regions to drive adoption of the GitLab DevSecOps platform, measure and communicate outcomes, and build long-term advocacy. As a globally distributed, all-remote team, we collaborate asynchronously with Product Management, Engineering, Sales, Professional Services, and other groups to connect customer needs with GitLab’s product and services. We focus on helping our customers establish GitLab best practices, including Centers of Excellence, and on turning usage data into actionable insights that support strategic and technical objectives.

Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
• Dataiku platform architecture and deployment
• Platform operations and upgrades
• Best practices for platform usage
• Security, data management, and compute resources
• ML-Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing

What you'll need to be successful

• 7+ years of experience in a customer-facing technical role
• Native or bilingual proficiency in Japanese
• Fluent English communication 
• Strong communication and client relationship skills
• Experience supporting both pre- and post-sales engagements
• Proficiency in Linux system administration, including networking
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Familiarity with the Hadoop and/or Spark ecosystems

How you'll stand out 

• Experience with Python
• Data-Science knowledge
• Basic knowledge of Java
• Familiarity with ML-Ops practices and tools

What does the hiring process look like? #LI-Hybrid #LI-AN1

• Initial call with a member of our Technical Recruiting team
• Video call with the TAM Hiring Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with TAM Team members
• Final Interview with the VP Field Engineering

#LI-AH1

#LI-JR1

An overview of this role

We are seeking a Security Manager, Application Security to drive the AppSec team at the tactical and operational level within the Security Platforms & Architecture (SPA) sub-department. The Application Security team is a key and critical stakeholder in securing GitLab’s product offerings.

In this role, you will manage and develop a team of Application Security Engineers (Intermediate through Staff) who perform security reviews, threat modeling, vulnerability triage, and secure design consultations across GitLab’s product surface. Your team is the front line of Product Security: the people reading the merge requests, talking to engineers, and evaluating features’ security posture before they are released to customers.

You will operate in an environment where feature delivery and platform capabilities are accelerating, architectures and technologies are evolving, and teams are continually balancing ambitious product goals with a strong security posture. In this context, you will help Product Security:

• Ensure that material product security risks and tradeoffs are surfaced, acknowledged, and decided at the right leadership levels
• Own operational execution for the team and ensure it operates through operational excellence.
• Build capability across every team member through coaching, mentoring, and career development
• Drive automation and AI-assisted enhancements of repeatable and time consuming work.

What you’ll do

• Lead, develop, and mentor a team of Application Security Engineers focused on clearing roadblocks, career growth and development, coaching and mentoring.
• Own the team’s operational cadence end to end: triage rotations, Application Security review queues, milestone planning.
• Drive tactical execution of the Application Security program: scaling the team for non linear security gains, security reviews enhancements and secure design consultations for high-risk changes.
• Lead AI adoption within the Application Security team: leverage AI-assisted/automated workflows for review triage, threat model generation, code analysis, and operational toil reduction. Champion practical AI use without losing critical thinking rigor.
• Recommend and drive security-related technical and process improvements.
• Author and execute project plans for security initiatives. Set schedules and assignments, anticipate roadblocks, and measure performance against goals.
• Provide input on security architecture, features, and issues. Serve as a partner and enabler to Product and Engineering teams on application security decisions.
• Partner with Security Architecture, Infrastructure Security, Security Research, and Security Operations on end-to-end risk reduction, aligning Application Security work with broader Product Security objectives.
• Prepare and deliver meaningful, actionable metrics to Product Security leadership.
• Hire and build a world-class team. Train team members to screen candidates and conduct structured interviews. Build the team’s ability to grow itself.

What you’ll bring

• Demonstrable prior people management experience in application security or a closely related security engineering discipline, preferably in high-velocity R&D organizations.
• Deep familiarity with application security domains: secure code review, threat modeling, vulnerability management, secure SDLC, and common vulnerability classes (OWASP Top 10, CWE), whether from direct Application Security roles or from owning secure delivery of complex systems.
• Demonstrated success building trust with Product and Engineering peers, influencing security related decisions, and co-owning outcomes rather than acting solely as a gate.
• Comfort with AI-augmented workflows and enthusiasm for leveraging tools like GitLab Duo to scale the Application Security function, along with strong alignment to GitLab’s values and a track record of thriving in a highly collaborative, remote-first culture.
• Good at establishing clear guidance and distributing the workload appropriately. Lays out work in a well-planned and organized manner, maintains two-way dialogue with others on work and results and is a clear communicator.
• Accurately scopes the length and difficulty of projects, breaks them into clear process steps with owners and timelines, anticipates problems before they stall progress, and consistently measures performance against goals to evaluate what worked and what didn't.
• Breaks down complex problems with rigorous analysis, surfacing hidden risks and delivering conclusions that withstand scrutiny.
• Excellent written and verbal communication skills, with demonstrated experience in executive-level communications in an all-remote, asynchronous environment.
• Consistently delivers above expectations, drives measurable results and raises the performance bar for the entire team.
• Nice to have: Experience with security requirements and frameworks relevant to GitLab’s customers (e.g., FedRAMP, ISO 27001, SOC 2, PCI-DSS); experience in DevSecOps or shift-left security models in SaaS or open-source environments; deep familiarity with CI/CD pipeline security, software supply chain security, or identity and access management (AuthN/Z).

About the team

Application Security Engineers are part of our Security Platforms & Architecture team, which protects GitLab’s platform and products by identifying, prioritizing, and mitigating security risks across the entire product lifecycle. Composed of Security Architecture, Application Security, and Security Research, we combine strategic security architecture with operational application security to enable GitLab to be the most secure software factory platform on the market.

The AppSec team operates on a set of guiding principles rooted in the leader-leader model: decisions belong where the information lives, every team member is a leader, not a task executor, and operational hygiene is non-negotiable. The manager is the primary steward of these principles.

An overview of this role

As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers in Japan helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape.

What you’ll do

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams in Japan to shape and execute account strategies that support new customer acquisition and expansion.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

What you’ll bring

• Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

About the team

We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in Japan and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape.

このポジションでは、Anaplanソリューションの導入成功、ユーザー定着、継続的な利用促進を通じて、お客様のビジネス成果を最大化することが主な役割です。
お客様の主要な技術的窓口として、トレーニング、導入支援、サポート対応、課題のエスカレーションなどを行い、Anaplanの活用推進と顧客満足度の向上を担います。

課題の本質を見極め、最適な解決策を描くことに情熱をお持ちですか？
自らの取り組みでお客様のビジネスを前進させることにやりがいを感じますか？
体系的な思考で社内外の関係者をリードし、顧客の成功を実現できる方をお待ちしています。
そんなあなたに、このポジションは最適です。

主な業務内容

• 主要顧客アカウントにおけるプロジェクトデリバリー、成長、利用促進、ロードマップ策定をリードし、顧客体験を重視した支援を行う

• 社内外のコンサルタントで構成されるプロジェクトチームをリードする

• アジャイル手法を用いてプロジェクトのスコープ策定、設計、実行を行う

• 大規模なConnected Planningソリューションにおける**アーキテクチャ領域の専門家（SME）**として活動する

• 営業チームおよびプロダクトチームと連携し、顧客のライフサイクル全体を通じた成功をサポートする

応募要件

• 5年以上のビジネスコンサルティングまたはシステム導入経験（Cognos、Hyperion、Business Objects、TM1など多次元分析系システムの経験歓迎）

• 日本企業（エンタープライズ顧客）向けのリード・コンサルティング経験

• 顧客の業務プロセスを理解・翻訳・最適化する能力

• 計画・モデリング分野の専門知識（特にサプライチェーン、財務、営業領域のいずれかに強みがあれば尚可）

• **データ連携（インバウンド・アウトバウンド）**に関する深い理解

• 必要に応じた出張対応が可能な方

Anaplanは計画業務と経営管理を目的とした業務アプリケーションプラットフォームであり、これを用いたプリセールス職に従事いただきます。役職名はプリンシパルソリューションコンサルタントです。

Anaplanのソリューションコンサルティングチームは急成長するクラウドソリューションプロバイダーの一員として顧客の経営課題・業務課題の解決を目指します。
セールスチームと密に連携したソリューションコンサルタントとしてAnaplanソリューションを顧客の計画業務基盤・経営管理基盤としてポジションし、優れたコミッション制度に基づく報酬を手にしていただきます。

対象となる業務テーマは幅広い（FP&A, HR, Sales等）ですが、誰しもが初めから全てに精通している訳ではありません。
Anaplanでは充実したトレーニングと商談活動を通じて、ご自身の業務アプリケーションプリセールスとしての業界・業務・IT経験を拡張・拡大することが期待できます。
日本の大手顧客を対象とし経営層~現場担当者に及ぶキーマンとの対話・価値訴求を伴うダイナミックな商談に従事いただきますが、ワークライフバランスも同時に考慮に入れています。

【担当業務：プリセールス活動全般】
■主に日本市場の大手・中堅企業を対象としたプリセールス活動に従事します。本求人では、特に以下の業種・業態を担当するメンバーを対象としています。

• 組立製造業（自動車・ハイテク機器・産業機械など）
• プロセス製造業（石油・化学・消費財・製薬など）

■商談で取り扱う顧客の主要な対象業務には次のようなテーマがあります。
・FP&A業務：中期事業計画、年間予算編成（収益・経費など）、予実分析、管理会計、業績指標管理（P/L、ROIC、CCCなど）など
・HR業務：要員計画、人件費予算立案、人的資本情報管理など
・Sales業務：案件フォーキャスト、営業予算管理、販促計画、テリトリ管理など
・SCM業務：需要計画、供給計画、需給調整、調達計画など
・計画業務は業種・業態によって異なり、Anaplanは幅広い計画業務エリアに適用ができる為、自然と幅広い商談テーマに従事することができます。

■主要なミッションは次の通りです。
・顧客の計画業務、経営管理業務を中心としたコアとなる業務プロセスの課題を特定し、Anaplanを活用して改善された姿を価値提案を作ります。
・大手の製造業を中心とした顧客の業界・企業特性を考慮に入れ、Anaplanソリューション固有の機能・特徴を適用するアプローチと差別化された価値提案・メッセージを検討します。
・Anaplanを顧客のITランドスケープにおいて計画プラットフォーム・経営管理プラットフォームとしてポジションします。また、最新の業務・業種別計画アプリケーションの価値を顧客に訴求します。
・セールスチームと密に連携することで商談プロセスを加速し、付加価値の最大化を通じて商談の拡大を目指します。
・業務・業界・製品の専門知識について、チームでのクロストレーニングやイネーブルメントの受講により自身の専門分野の深化を行います。
・市場でのAnaplanソリューションの認知度を向上します。

■主要なプリセールスサイクルとタスクは次の通りです。
1. 案件創出（デマンドジェネレーション）への貢献
　・マーケティングイベントでの講演・デモンストレーションの実施
　・セールスコラテラルの作成や営業用デモンストレーションの構築
　・セールスチームのアカウントプランニング・ディールプランニングへの協力
2. 営業活動への貢献
　・顧客についての理解
　　・経営計画や外部情報を通じた顧客の理解
　　・課題仮説の検討
　・コンセプチャルデモの実施
　　・予め用意されたAnaplanデモンストレーションを通じて、新しい計画業務・経営管理の姿を提示
　　・デモンストレーションを通じて、顧客課題の特定・深堀りや潜在課題についての対話を実施
　・ワークショップの実施
　　・顧客業務の理解と、検討対象範囲の特定（スコーピング）
　　・As Is業務上の課題の理解と、Anaplanが支えるTo Be業務の姿の検討・作成
　　・ROIや経営効果の検討・作成
　　・Anaplanを中心としたシステムランドスケープ全体の把握
　・経営層~現場担当者に及ぶ顧客キーマンへの価値訴求・対話・折衝
　　・RFI/RFPへの回答書やワークショップアウトプットの作成
　　・セールスチームとの協力
　・カスタムデモンストレーションの構築とハンズオンの実施
　　・Excelライクな関数を利用したノーコードプラットフォーム上での計画アプリケーションの構築
　　・顧客メンバーを対象としたハンズオンセッションの実施

＊＊＊＊求める経験・能力・スキル＊＊＊＊
（留意点：同時に全てを満たしている必要はありません）
・業務アプリケーションプロバイダー（計画アプリケーション、EPMソリューション、SCMソリューション、ERPパッケージ、BI・DWHなど）でプリセールス・導入プロジェクトメンバーとして従事した経験
・FP&A業務やHR業務など（上述）を対象としたコンサルティング業務に従事した経験
・製造業におけるFP&A業務やＨＲ業務など（上述）に実務者として従事した経験
・多次元モデル、ビジネスインテリジェンス、またはアナリティクスに関する技術の経験
・顧客ニーズに耳を傾け課題解決を目的として、業務プロセスにテクノロジーをポジションし、製品を販売する意欲
・プレゼンテーション能力、顧客や社内セールスチームとの関係構築能力（対人スキル）、ファシリテーション能力、ドキュメンテーション能力
・新しいテクノロジーを習得するスキルと意欲
・従前の方法やルールを柔軟に見直し、新しい方法論やアプローチに適応できる順応性・柔軟性
・精神面での成長を目指す姿勢
・BA/BS
・読み書きにアレルギーが無い程度の英語能力
・（必須要項）ネイティブレベルの日本語能力

Anaplanは計画業務と経営管理を目的とした業務アプリケーションプラットフォームであり、これを用いたプリセールス職に従事いただきます。役職名はシニアソリューションコンサルタントです。

Anaplanのソリューションコンサルティングチームは急成長するクラウドソリューションプロバイダーの一員として顧客の経営課題・業務課題の解決を目指します。
セールスチームと密に連携したソリューションコンサルタントとしてAnaplanソリューションを顧客の計画業務基盤・経営管理基盤としてポジションし、優れたコミッション制度に基づく報酬を手にしていただきます。

対象となる業務テーマは幅広い（FP&A, HR, Sales等）ですが、誰しもが初めから全てに精通している訳ではありません。
Anaplanでは充実したトレーニングと商談活動を通じて、ご自身の業務アプリケーションプリセールスとしての業界・業務・IT経験を拡張・拡大することが期待できます。
日本の大手顧客を対象とし経営層~現場担当者に及ぶキーマンとの対話・価値訴求を伴うダイナミックな商談に従事いただきますが、ワークライフバランスも同時に考慮に入れています。

【担当業務：プリセールス活動全般】
■主に日本市場の大手企業を対象としたプリセールス活動に従事します。

■商談で取り扱う顧客の主要な対象業務には次のようなテーマがあります。
・FP&A業務：中期事業計画、年間予算編成（収益・経費など）、予実分析、管理会計、業績指標管理（P/L、ROIC、CCCなど）など
・HR業務：要員計画、人件費予算立案、人的資本情報管理など
・Sales業務：案件フォーキャスト、営業予算管理、販促計画、テリトリ管理など
・SCM業務：需要計画、供給計画、需給調整、調達計画など
・計画業務は業種・業態によって異なり、Anaplanは幅広い計画業務エリアに適用ができる為、自然と幅広い商談テーマに従事することができます。

■主要なミッションは次の通りです。
・顧客の計画業務、経営管理業務を中心としたコアとなる業務プロセスの課題を特定し、Anaplanを活用して改善された姿を価値提案を作ります。
・大手の製造業を中心とした顧客の業界・企業特性を考慮に入れ、Anaplanソリューション固有の機能・特徴を適用するアプローチと差別化された価値提案・メッセージを検討します。
・Anaplanを顧客のITランドスケープにおいて計画プラットフォーム・経営管理プラットフォームとしてポジションします。また、最新の業務・業種別計画アプリケーションの価値を顧客に訴求します。
・セールスチームと密に連携することで商談プロセスを加速し、付加価値の最大化を通じて商談の拡大を目指します。
・業務・業界・製品の専門知識について、チームでのクロストレーニングやイネーブルメントの受講により自身の専門分野の深化を行います。
・市場でのAnaplanソリューションの認知度を向上します。

■主要なプリセールスサイクルとタスクは次の通りです。
1. 案件創出（デマンドジェネレーション）への貢献
　・マーケティングイベントでの講演・デモンストレーションの実施
　・セールスコラテラルの作成や営業用デモンストレーションの構築
　・セールスチームのアカウントプランニング・ディールプランニングへの協力

2. 営業活動への貢献
　・顧客についての理解
　　・経営計画や外部情報を通じた顧客の理解
　　・課題仮説の検討
　・コンセプチャルデモの実施
　　・予め用意されたAnaplanデモンストレーションを通じて、新しい計画業務・経営管理の姿を提示
　　・デモンストレーションを通じて、顧客課題の特定・深堀りや潜在課題についての対話を実施
　・ワークショップの実施
　　・顧客業務の理解と、検討対象範囲の特定（スコーピング）
　　・As Is業務上の課題の理解と、Anaplanが支えるTo Be業務の姿の検討・作成
　　・ROIや経営効果の検討・作成
　　・Anaplanを中心としたシステムランドスケープ全体の把握
　・経営層~現場担当者に及ぶ顧客キーマンへの価値訴求・対話・折衝
　　・RFI/RFPへの回答書やワークショップアウトプットの作成
　　・セールスチームとの協力
　・カスタムデモンストレーションの構築とハンズオンの実施
　　・Excelライクな関数を利用したノーコードプラットフォーム上での計画アプリケーションの構築
　　・顧客メンバーを対象としたハンズオンセッションの実施

＊＊＊＊求める経験・能力・スキル＊＊＊＊
（留意点：同時に全てを満たしている必要はありません）
・業務アプリケーションプロバイダー（計画アプリケーション、EPMソリューション、SCMソリューション、ERPパッケージ、BI・DWHなど）でプリセールス・導入プロジェクトメンバーとして従事した経験
・FP&A業務やHR業務など（上述）を対象としたコンサルティング業務に従事した経験
・製造業におけるFP&A業務やＨＲ業務など（上述）に実務者として従事した経験
・多次元モデル、ビジネスインテリジェンス、またはアナリティクスに関する技術の経験
・顧客ニーズに耳を傾け課題解決を目的として、業務プロセスにテクノロジーをポジションし、製品を販売する意欲
・プレゼンテーション能力、顧客や社内セールスチームとの関係構築能力（対人スキル）、ファシリテーション能力、ドキュメンテーション能力
・新しいテクノロジーを習得するスキルと意欲
・従前の方法やルールを柔軟に見直し、新しい方法論やアプローチに適応できる順応性・柔軟性
・精神面での成長を目指す姿勢
・BA/BS
・読み書きにアレルギーが無い程度の英語能力
・（必須要項）ネイティブレベルの日本語能力

Anaplanについて 

Anaplanでは、営業革新を推進するプロフェッショナルチームが、業界をリードするシナリオプランニングおよび分析プラットフォームを活用し、企業の意思決定を高度化することに注力しています。これにより、お客様は市場や競合に対して優位性を確保することができます。 

Anaplan社員は部門や地域を超えて連携し、お客様の成功と「Winning Culture（勝利の文化）」の実現に共に取り組んでいます。 

Anaplanのお客様には、グローバルのトップ企業が含まれ、Fortune 50の44%のお客様にAnaplanをご活用いただいます。コカ・コーラ、グーグル、アマゾンウェブサービス、マイクロソフト、リンクトイン、エヌビディア、アドビ、モエ・ヘネシー・ルイ・ヴィトン、ジャガーランドローバー、バイエル、みずほフィナンシャルグループ、富士通、デンソー、三井物産、パナソニックなど、2,400社以上が当社のプラットフォームに信頼を寄せています。 

Anaplanの「Winning Culture」は、営業革新を担う私たちの原動力です。多様な考え方やバックグラウンドを尊重し、役職に関係なくリーダーシップを発揮し、高い目標を達成した際にはチームで成果を共に共に讃え合います。 

「戦略主導」「バリュー（価値観）に基づく」「実行における規律」という運営原則のもと、Anaplanは個々の成長を支援し、挑戦と成果が正当に評価される環境を提供します。あなたならではの個性と経験を活かし、私たちと共に次の成功を築いてください。 

募集職種 

Anaplanでは、コンシューマー業（食品・消費財・リテール）の大手戦略アカウント営業（Enterprise Strategic Account Executive for Consumer Industry） を募集しています。このポジションでは、大手企業向けの複雑なテクノロジーソリューションの営業およびアカウントマネジメント経験を活かし、高度な柔軟性を持つAnaplanプラットフォームの提案活動をリードしていただきます。 

Anaplanの営業チームは、各インダストリーを代表する企業の意思決定者に対し、Anaplanが提供するディシジョンエクセレンス・ソリューションの価値を明確に伝え、ファイナンスとオペレーションの連携を促進することで、短期的な目標達成と将来の成長支援を両立させています。 

このポジションは、Anaplanの成長とお客様の変革を加速するキーポジションです。セールスディレクターに直接レポートし、1〜8社の戦略アカウントを担当。クロスファンクショナルチームと連携しながら、お客様への価値提供と売上拡大を担っていただきます。 

主な業務内容 

• コンシューマー業（食品・消費財・リテール）の大手戦略アカウントに対する業務課題の特定と、Anaplanのソリューション提案 

• VP〜Cレベルの経営層（CEO, CFO, CRO, CIO, サプライチェーン責任者, HR責任者等）への戦略的プレゼンテーションの実施 

• アカウントプランとオポチュニティ管理プロセスの構築・推進 

• Anaplanのバリューベースセールスメソドロジーを活用したセールス活動と正確なビジネス予測 

• クロスセル・アップセル機会の発見と拡大 

• 戦略的セールスプランの策定と正確な売上フォーキャストの実行 

• セールスディベロップメント、マーケティング、ソリューションコンサルタント、カスタマーサクセスチームとの連携 

応募資格 

• Fortune 2000企業へのSaaSソリューションのコンサルティング型セールス経験（8年以上） 

• Cレベルのステークホルダーへの営業経験と実績 

• 年間契約価値（ACV）1億円以上の大型契約を複数成功させた実績 

• 顧客およびパートナーとの信頼性の高いエグゼクティブネットワーク 

• 複雑な社内外チームを調整・推進した経験 

• コンシューマー業（食品・消費財・リテール）における部門長〜Cレベルとの接点・人脈 

• コンシューマー業（食品・消費財・リテール）に対する深い理解と営業経験 

• 業務知識や実務経験 (サプライチェーン、ファイナンス、HR、セールス&マーケティングのプランニング、プロセス、意思決定) 

• ビジネス、ファイナンス、エコノミックス等に関する学士号、または同等の実務経験 

• ネイティブレベルの日本語力（会話・文書） 

※応募資格の一部のスキル・経験が不足している場合には、入社後に必要なイネーブルメント支援を提供します。 

Anaplanについて 

Anaplanでは、営業革新を推進するプロフェッショナルチームが、業界をリードするシナリオプランニングおよび分析プラットフォームを活用し、企業の意思決定を高度化することに注力しています。これにより、お客様は市場や競合に対して優位性を確保することができます。 

Anaplan社員は部門や地域を超えて連携し、お客様の成功と「Winning Culture（勝利の文化）」の実現に共に取り組んでいます。 

Anaplanのお客様には、グローバルのトップ企業が含まれ、Fortune 50の44%のお客様にAnaplanをご活用いただいます。コカ・コーラ、グーグル、アマゾンウェブサービス、マイクロソフト、リンクトイン、エヌビディア、アドビ、モエ・ヘネシー・ルイ・ヴィトン、ジャガーランドローバー、バイエル、みずほフィナンシャルグループ、富士通、デンソー、三井物産、パナソニックなど、2,400社以上が当社のプラットフォームに信頼を寄せています。 

Anaplanの「Winning Culture」は、営業革新を担う私たちの原動力です。多様な考え方やバックグラウンドを尊重し、役職に関係なくリーダーシップを発揮し、高い目標を達成した際にはチームで成果を共に共に讃え合います。 

「戦略主導」「バリュー（価値観）に基づく」「実行における規律」という運営原則のもと、Anaplanは個々の成長を支援し、挑戦と成果が正当に評価される環境を提供します。あなたならではの個性と経験を活かし、私たちと共に次の成功を築いてください。 

募集職種 

Anaplanでは、組み立て製造業の大手戦略アカウント営業（Enterprise Strategic Account Executive for Automotive Industry） を募集しています。このポジションでは、大手企業向けの複雑なテクノロジーソリューションの営業およびアカウントマネジメント経験を活かし、高度な柔軟性を持つAnaplanプラットフォームの提案活動をリードしていただきます。 

Anaplanの営業チームは、各インダストリーを代表する企業の意思決定者に対し、Anaplanが提供するディシジョンエクセレンス・ソリューションの価値を明確に伝え、ファイナンスとオペレーションの連携を促進することで、短期的な目標達成と将来の成長支援を両立させています。 

このポジションは、Anaplanの成長とお客様の変革を加速するキーポジションです。クロスファンクショナルチームと連携しながら、お客様への価値提供と売上拡大を担っていただきます。 

主な業務内容 

• 組み立て製造業（自動車および建設機械・農業機械がメイン）の大手戦略アカウントに対する業務課題の特定と、Anaplanのソリューション提案 

• VP〜Cレベルの経営層（CEO, CFO, CRO, CIO, サプライチェーン責任者, HR責任者等）への戦略的プレゼンテーションの実施 

• アカウントプランとオポチュニティ管理プロセスの構築・推進 

• Anaplanのバリューベースセールスメソドロジーを活用したセールス活動と正確なビジネス予測 

• クロスセル・アップセル機会の発見と拡大 

• 戦略的セールスプランの策定と正確な売上フォーキャストの実行 

• セールスディベロップメント、マーケティング、ソリューションコンサルタント、カスタマーサクセスチームとの連携 

応募資格 

• Fortune 2000企業へのSaaSソリューションのコンサルティング型セールス経験（8年以上） 

• Cレベルのステークホルダーへの営業経験と実績 

• 年間契約価値（ACV）1億円以上の大型契約を複数成功させた実績 

• 顧客およびパートナーとの信頼性の高いエグゼクティブネットワーク 

• 複雑な社内外チームを調整・推進した経験 

• 組み立て製造業における部門長〜Cレベルとの接点・人脈 

• 組み立て製造業に対する深い理解と営業経験 

• 業務知識や実務経験 (サプライチェーン、ファイナンス、HR、セールス&マーケティングのプランニング、プロセス、意思決定) 

• ビジネス、ファイナンス、エコノミックス等に関する学士号、または同等の実務経験 

• ネイティブレベルの日本語力（会話・文書） 

※応募資格の一部のスキル・経験が不足している場合には、入社後に必要なイネーブルメント支援を提供します。 

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Specialist Lead joining our Global Payroll Operations Team.

What you bring

• Payroll management or equivalent experience
• Knowledge of payroll best practices.
• Proficient in using software tools like SAP, Excel / Google Sheet.
• An analytical mindset with great problem-solving abilities.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• You understand the need and ideal to work largely asynchronously.
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key responsibilities

• Act as a true subject matter expert for the country
  • Manage existing relationships with key stakeholder within Payroll Implementation, Finance, Product, Engineers.
  • Process full end to end payroll in-house, statutory filing requirements, exceptions, approvals, payments and compliance.
  • Ensure full data integrity and quality
• Accounting/reconciliations
• Focus on KPIs and SLAs
• Implement and improve processes
• Mentor and support payroll specialists
• Back up regional managers during times of absence

Practicals

• You'll report to: Manager, Global Payroll Operations.
• Team: Payroll
• Location: Anywhere in the World
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check 

The Role:

Radio Frequency (RF) Engineer at ASM will provide solutions for difficult RF technical issues associated with specific projects, contribute to the timely completion of specific programs and projects, possess the ability to work on complex assignments with some guidance and direction from the Engineering Manager.

Responsibilities:

• Develop RF module and reactor of ASM products.
• Using conventional RF source and antennas provide reliable structure to provide stable performance in extreme and harsh conditions.

• Troubleshooting and modification of RF generator and matching network
• Understanding plasma characterization and troubleshooting the Plasma/RF related issues

• Coding FPGA chips to control modules and parts to maximize plasma performance of ASM Products

Education & Experience:

• Master's or Ph. D Degree in Electronics, Physics, or relevant disciplines.
• 3+ year experience in RF plasma field which including modules and parts is preferred.
• Have a broad-based background in analysis, design and debug of complex RF systems.
• Design, implement, maintain, and improve electrical instruments, equipment, facilities, components, products, and systems for the semiconductor equipment industry.
• Well versed with the requirements of CE, NEC, IEC, NFPA, VDE, SEMI S2-95 and other relevant standards as applicable to semiconductor manufacturing equipment.
• Experience with modularizing semiconductor equipment designs for offline assembly.
• Experienced using Microsoft applications such as Excel, Word, PowerPoint, and Project; Manufacturing Requirements Planning (MRP); AutoCAD; OrCAD or Altium schematic capture.
• Business level English

Functional Knowledge

• Plasma Deposition product knowledge a plus (CVD, ALD, EPI, PECVD, PEALD)

Role Overview

The People Business Partner is an individual contributor role responsible for executing people-related processes, programs, and local compliance activities in Japan with a high degree of reliability and judgment. Based in Tokyo, this role reports to the Principal People Business Partner (US) and partners closely with People Business Partners, Recruiting, People Operations, Tokyo office leadership, and external partners to support employees and managers across the employee lifecycle.

The role operates with limited day-to-day supervision, manages both routine and non-routine work, and is expected to identify issues, make recommendations, and continuously improve execution within established frameworks. This role plays a key part in enabling a compliant, safe, and engaging work environment in the Tokyo office while aligning with global people programs.

Key Responsibilities

Employee & Manager Support

• Support employees and managers across the employee lifecycle by providing guidance, clarity, and timely execution of people processes.
• Act as a first point of contact for employee and manager inquiries related to people processes, programs, and local practices, escalating complex issues to the Principal People Business Partner as appropriate.
• Support managers and employees on employee relations matters by providing guidance on process and next steps. Assist with documentation, fact gathering, and coordination for employee relations cases.
• Provide guidance and coaching to managers and employees regarding performance management, including navigating potential resolutions, which involves facilitating the performance improvement process.
• Identifies and escalates issues related to team morale and team dynamics, provides guidance and coaching to managers and employees on a positive and productive workplace. 
• Maintain confidentiality and professionalism in handling sensitive employee matters.

People Process Execution & Ownership

• Execute people-related processes in Workday, including organizational changes such as restructures, reporting line updates, and headcount adjustments, in coordination with People Business Partners and People Operations.
• Own assigned process areas end-to-end, ensuring accuracy, compliance, and timely execution. Identify risks, resolve issues, and recommend improvements to workflows and execution.
• Support business onboarding by coordinating role readiness, stakeholder alignment, and early-stage support to enable effective new-hire ramp and performance.

People Program Delivery

• Support execution of people programs, including engagement surveys and performance cycles.
• Manage timelines, communications, and operational readiness to ensure smooth delivery.
• Support follow-through on program outcomes and action planning with PBPs and business leaders.

Recruiting Support

• Partner with the US-based and Tokyo-based Recruiting team to facilitate the Tokyo hiring process, ensuring compliance with local Japanese labor laws and company policies.
• Plan and execute local employer branding initiatives including exposure to the external media and management of local version of corp site by working with Comms and Recruiting team. 
• Coordinate the local execution of the offer process and employee referral program and ensure timely communication with local employees, collaborating with the Recruiting team for administrative support.
• Act as the local People team resource for the US and Tokyo Recruiting team, and candidates on specific Tokyo-based compensation, benefits, and local work practices, escalating complex questions to PBPs or People Operations as needed.

Regional Collaboration & Employee Engagement

• Collaborate closely with Tokyo office leadership to support local people programs and employee engagement initiatives such as offsites, events, and team-building initiatives, aligned with company culture and global people programs.
• Support the local rollout of global initiatives and share feedback and insights with PBPs and Organizational Effectiveness team.
• Support regional DEI communities and initiatives by working with ERG Leads and DEI team.

Compliance & Labor Administration

• Support employment compliance in Japan by preparing and submitting required regulatory documents in partnership with Employment Counsel and external legal advisors.
• Track employee working hours and report to relevant stakeholders as required.
• Make sure dispatched workers and contractors programs are compliant with local law and Scopely policies by working with Legal and People Operations team.
• Respond to inquiries from government agencies via phone or written correspondence. Support applications and reporting to labor and health authorities as required.

Health & Safety

• Coordinate Industrial Doctor program management, including arranging ad-hoc medical interviews with employees.
• Manage the annual health check process and related policies. Track health check progress and submit required reports to government authorities.
• Review health check results and coordinate follow-ups with employees and managers based on Industrial Doctor recommendations.
• Organize and operate the annual Stress Check survey and follow-up processes with external vendors (e.g., ELIXIA).
• Maintain a healthy and safe work environment, including workplace appraisals.
• Support operation of the statutory monthly Health & Safety Committee.
• Coordinate on-site flu shot programs for the Tokyo office.

Qualifications

• 5+ years of experience in people programs, HR operations, people analytics, program management, or a related role.
• Hands-on experience supporting people processes and programs across the employee lifecycle.
• Experience working with HR systems (e.g., Workday or similar) and managing data with a high level of accuracy and attention to detail.
• Strong program coordination skills, including managing timelines, dependencies, and stakeholder communications.
• Ability and curiosity to champion the responsible adoption of AI and automation within People practices to improve scalability, reduce administrative burden, and enable more strategic impact.
• Ability to work independently on routine and non-routine tasks with limited day-to-day supervision.
• Strong interpersonal skills with the ability to build trust and credibility with employees and managers.
• Knowledge of Japan labor law and statutory requirements, including employment contracts, working hours, and leave policies.
• Ability to apply sound judgment, handle sensitive matters with discretion, and escalate appropriately.
• Comfort working cross-functionally and across time zones.
• Business-level proficiency in both English and Japanese, with the ability to communicate effectively in written and verbal contexts.
• Ability to work in the office 3 days a week on Tue, Wed, and Thu, and commit to a positive and collaborative work environment.
• 5-10% of travel including international travels to the US and Spain.

Plus If…

• Experience supporting performance management cycles and/or engagement surveys.
• Prior experience partnering with recruiters on hiring initiatives or onboarding processes.
• Experience supporting employee engagement initiatives, such as off-sites, events, or team-building programs.
• Exposure to working with international teams, particularly with US-based stakeholders.
• Experience collaborating with global teams in a matrix organization, specifically with US-based partners.
• Experience documenting and improving processes to increase efficiency and scalability.
• Familiarity with the gaming/tech industry.
• Possession of a Health Supervisor license (衛生管理者) and/or qualification as a Labor and Social Security Attorney (社会保険労務士).

About the Role 

This is an exciting opportunity to be our first dedicated marketing hire in Japan! As the Marketing Manager, you will play a pivotal role in establishing and growing our presence in the Japanese market. You will be responsible for developing and executing a comprehensive marketing strategy focused on events, content translation, case studies, and account-based marketing (ABM).

This role requires a hands-on, entrepreneurial spirit and the ability to work independently while collaborating effectively with global teams. You will have the opportunity to shape our marketing efforts from the ground up and make a significant contribution to our success in Japan.

This role will report directly to the Head of Marketing - APAC, based in Sydney, Australia.

As our Regional Marketing Manager for Japan, you will be the driving force behind our local market presence. Success in this role means transitioning from a supportive team player to a high-energy leader who scales our regional footprint through meticulous execution and strategic alignment.

You will be measured by your ability to:

• Drive Predictable Growth: Launch and scale a sophisticated Japan marketing motion that consistently generates a high-quality pipeline for the sales team.
• Establish Local Authority: Build Fivetran’s credibility by producing high-impact, local content and hosting premium events that resonate with the local market.
• Master Cross-Functional Rhythms: Navigate time zones and cultural nuances to establish seamless working cadences with Sales, Alliances, and Global Marketing teams.
• Execute with Precision: Demonstrate exceptional organisational proficiency by managing the regional budget and project timelines with increasing independence and disciplined prioritization.
• Cultivate Social Proof: Secure and amplify Japanese customer success stories, turning local wins into powerful proof points for the broader region.

This is a full-time remote position based out of Japan.

Technologies You’ll Use

• Marketo, Google Suite, Outreach, Height, Salesforce, Coupa, Ironclad, Salesforce, Looker

What You’ll Do

• Plan and execute a variety of events, including conferences, roundtables, community events and webinars. This includes vendor management (sourcing, procurement), liaising with event organisers, overseeing booth builds, and managing event logistics
• Oversee the translation and adaptation of marketing materials (website content, brochures, presentations, etc.) for the Japanese market 
• Develop original Japanese content, including blog posts, social media updates, and case studies, showcasing our value proposition and driving engagement
• Advise on local digital and direct marketing campaigns 
• Source, order, and manage inventory of branded promotional items
• Work closely with the global brand/design team on asset fulfillment and management
• Assist in managing the marketing budget for Japan and track key performance indicators (KPIs) to measure the effectiveness of marketing initiatives
• Partner closely with sales and business development teams on enablement of messaging for marketing campaign promotion and follow-up 
• Align with both our Tech and SI Partner ecosystem to forge great Partnerships

Skills We’re Looking For

• 4+ years of experience in marketing, with a strong focus on event management and content creation.
• Native-level fluency in Japanese and business-level proficiency in English.
• Proven experience in developing and executing successful marketing campaigns.
• Strong understanding of the Japanese business landscape and cultural nuances.
• Excellent communication, interpersonal, and presentation skills.
• Highly organised and detail-oriented, with the ability to manage multiple projects simultaneously.
• Proactive, self-motivated, and able to work independently.
• Experience working with the technologies listed below

#LI-REMOTE

#LI-LA1

Dataiku is seeking a temporary, full-time IT Support Technician to join the Information & Technology Team from July 2026 to January 2027. Working out of one of Dataiku’s principal offices (London, New York, Singapore and Paris), you will be based in Tokyo, and you will report directly to the IT support Manager

We are looking for someone with energy, pragmatism, a solid technical background, and a positive attitude.
IT Operations are critical to the success of Dataiku employees worldwide. The IT Team is responsible for the systems, networks, and services that Dataiku employees rely on. 

Dataiku's current IT Stack is a fast-moving, modern, and cloud-oriented environment. It includes Google Workspace, Slack, Miro, Asana, Airtable, Freshservice, Zoom video conferencing, and associated devices, along with a few dozen others. The endpoint hardware split is 90/10 Mac/Windows, and the candidate should ideally have experience with both. 
The IT Support Team is responsible for providing best-in-class support to our employees worldwide, whether they are based in our offices or work remotely in this tech environment. 

Expectations

As we scale, you will join our IT Support Team to accompany Dataiku's growth. You will report to the IT Support Manager and work closely with the other IT Teams (Support, Automation, Operations, and Security). This is a highly hands-on, onsite role based in our Tokyo office, ideal for someone who enjoys being close to the action and providing outstanding support.

How you'll make an impact

IT Support & User Experience

• Provide high-quality IT support to employees both onsite and remote, handling day-to-day requests via Slack and our ticketing system.
• Deliver an excellent onboarding and offboarding experience, including running user onboarding sessions as well as device setup, troubleshooting, and guidance.
• Act as a friendly, trusted point of contact for IT support, with a strong focus on service and responsiveness.

Onsite Infrastructure, AV & Events

• Support Zoom Rooms, AV systems, conference rooms, and onsite/offsite meetings and events.
• Provide hands-on event and conference support, including setup and troubleshooting.
• Assist with basic office IT build-out work, including cabling, patching, equipment installation, and troubleshooting connectivity issues.

Operations & Process

• Organise shipment, retrieval, and lifecycle management of user hardware.
• Operate and maintain inventory management and ticketing systems.

What you'll need to be successful #LI-Onsite #LI-AN1

• Experience with 1st and 2nd line support.
• Experience in Support in a modern cloud-first IT Stack.
• Experience in Support for macOS.
• Good communication skills in English (Japanese or French is a +)
• Knowledge in MDM (Management Fleet Jamf)
• Knowledge in A/V support (meeting rooms ) 
• Knowledge in procurement/invoicing applications (Coupa)
• Good listening skills, and you know how to help people ask for your support.
• You can organise work and set priorities.
• You have an excellent sense of service and a positive mindset.
• You have 1+ years of experience in a similar position, ideally in an international and fast-growing environment.
• You are proactive and can work independently when needed.
• You are a problem solver
• You enjoy learning and applying knowledge to practical uses.

The primary responsibility of this role is to manage and drive the process engineering function for a key product group in the ASM’s Atomic Layer Deposition (ALD) technology with a focus on results. This will require a strong leader that is highly skilled in people, process and technology across ASM’s ALD operations. Further, the role requires someone who is not only skilled in R&D/Innovation, development, engineering and design for manufacturability, but also someone who is adept at process and organization, continuous improvement and working with and managing people across cultural dimensions in developing and delivering the ALD technology roadmap. A persistent approach to Product Life Cycle (PLC) will be required to achieve strong engagement with the team, develop and implement new processes and organization, and manage the team to achieve PLC deliverables and drive projects to completion, exceeding timelines and budgetary objectives. This position facilitates getting ASM products to market as quickly as possible by directly influencing and communicating with key customers to solve their high value problems. The successful candidate will have a track record of recruiting and developing industry leading process engineering teams. 

Specific Responsibilities:  

• Run the day-to-day management of the key product process engineering teams with an emphasis on results. 

• Set, evangelize, and implement ASM processes. 

• Collaborate with the KPU head to set the vision for the technology and roadmap. 

• Embody ASM’s mission and values, and consistently reinforce them with the team through everyday actions. 

• Develop and deliver the technology roadmap and execute on the product roadmap in collaboration with GPM and KPU Head. 

• Lead Product Lifecycle Cycle (PLC) team in developing and delivering next generation systems to the market. 

• Responsible for managing development execution (performance, cost, schedule, etc.). 

• Provide support for existing products and drive continuous improvement efforts. 

• Must be able to work across organizations, particularly hardware and software engineering, to define success criteria of products and drive new product development 

• Develop and maintain relationships with key customers. Work closely with the key account technology (KAT) organization to ensure that customer needs are met and qualification of new products and processes is done on time and to specifications 

• Contribute to product roadmap by working with Product Marketing and key customers. 

• Support annual strategic planning process to drive future business direction. 

• Successfully drive projects and recruit premier engineering talent. 

Qualifications:  

• Bachelor’s degree in Chemical Engineering, Material Science, Physics or Mechanical Engineering or related field, required. Master or PhD preferred. 

• At least 10 years of experience in semiconductor equipment development. 

• A track record of successfully building semiconductor equipment products under cost and ahead of schedule. 

• Proven ability to lead and drive process engineering teams  through product development and market introduction with an ability to develop process engineering managers 

• A track record of successfully managing, recruiting, developing, and scaling extraordinary teams. 

• Proven ability to drive continuous improvement across operations. 
• Business level English and Japanese

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Specialist Lead joining our Global Payroll Operations Team.

What you bring

• Payroll management or equivalent experience
• Knowledge of payroll best practices.
• Proficient in using software tools like SAP, Excel / Google Sheet.
• An analytical mindset with great problem-solving abilities.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• You understand the need and ideal to work largely asynchronously.
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key responsibilities

• Act as a true subject matter expert for the country
  • Manage existing relationships with key stakeholder within Payroll Implementation, Finance, Product, Engineers.
  • Process full end to end payroll in-house, statutory filing requirements, exceptions, approvals, payments and compliance.
  • Ensure full data integrity and quality
• Accounting/reconciliations
• Focus on KPIs and SLAs
• Implement and improve processes
• Mentor and support payroll specialists
• Back up regional managers during times of absence

Practicals

• You'll report to: Manager, Global Payroll Operations.
• Team: Payroll
• Location: Anywhere in the World
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check 

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Specialist Lead joining our Global Payroll Operations Team.

What you bring

• Payroll management or equivalent experience
• Knowledge of payroll best practices.
• Proficient in using software tools like SAP, Excel / Google Sheet.
• An analytical mindset with great problem-solving abilities.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• You understand the need and ideal to work largely asynchronously.
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key responsibilities

• Act as a true subject matter expert for the country
  • Manage existing relationships with key stakeholder within Payroll Implementation, Finance, Product, Engineers.
  • Process full end to end payroll in-house, statutory filing requirements, exceptions, approvals, payments and compliance.
  • Ensure full data integrity and quality
• Accounting/reconciliations
• Focus on KPIs and SLAs
• Implement and improve processes
• Mentor and support payroll specialists
• Back up regional managers during times of absence

Practicals

• You'll report to: Manager, Global Payroll Operations.
• Team: Payroll
• Location: Anywhere in the World
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check 

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Specialist Lead joining our Global Payroll Operations Team.

What you bring

• Payroll management or equivalent experience
• Knowledge of payroll best practices.
• Proficient in using software tools like SAP, Excel / Google Sheet.
• An analytical mindset with great problem-solving abilities.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• You understand the need and ideal to work largely asynchronously.
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key responsibilities

• Act as a true subject matter expert for the country
  • Manage existing relationships with key stakeholder within Payroll Implementation, Finance, Product, Engineers.
  • Process full end to end payroll in-house, statutory filing requirements, exceptions, approvals, payments and compliance.
  • Ensure full data integrity and quality
• Accounting/reconciliations
• Focus on KPIs and SLAs
• Implement and improve processes
• Mentor and support payroll specialists
• Back up regional managers during times of absence

Practicals

• You'll report to: Manager, Global Payroll Operations.
• Team: Payroll
• Location: Anywhere in the World
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check