As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required 
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required 
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Job Details

• 💼 Revenue team 
• 📍Indonesia (Jakarta or Bali) 
• 🕜 Full-Time Remote
  
• 🌐 Native Indonesian speaker, fluent in English

What you will do

You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results. 

What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals. 

We work with MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success.

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role. 
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time. 
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter. 
• Become an expert in direct channel strategy. Understand how hotels drive direct bookings and reduce OTA dependency. Position The Hotels Network suite as the solution that optimises the guest journey from first visit to confirmed reservation. Know the competitive landscape inside out and articulate clear ROI to revenue and marketing leaders. 
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About our team

You’ll be a key player in our global Revenue team, a vibrant and ambitious group of over 150 professionals spread across 24 countries. We’re the driving force behind Lighthouse’s market expansion, and you’ll be joining at a pivotal moment as we integrate The Hotels Network. Our team is collaborative, results-obsessed, and passionate about helping hotels succeed. We celebrate wins, support each other through challenges, and provide ample opportunities for you to grow your career within our rapidly expanding organisation.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure. 
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter. 
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style. 
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.
• Exceptional command of the English language and native Bahasa Indonesian.

About DKatalis

DKatalis is a financial technology company with multiple offices in the APAC region. In our quest to build a better financial world, one of our key goals is to create an ecosystem-linked financial services business.

DKatalis is built and backed by experienced and successful entrepreneurs, bankers, and investors in Singapore and Indonesia who have more than 30 years of financial domain experience and are from top-tier schools like Stanford, Cambridge London Business School, JNU with more than 30 years of building financial services/banking experience from Bank BTPN, Danamon, Citibank, McKinsey & Co, Northstar, Farallon Capital, and HSBC.

About the role

As the Product Manager for Lending Platform, you will shape and scale the core capabilities that power our lending business end-to-end.

In close partnership with engineering and cross-functional stakeholders, you will drive execution from concept to delivery—ensuring transparency, alignment, and focus on measurable outcomes throughout the product lifecycle.

• Define and drive the product vision, strategy, and success metrics for core lending capabilities, including automated underwriting and collection systems. Working closely with cross-functional stakeholders to ensure alignment and business outcome.
• Act as the voice of the customer while working deeply with risk, business, and engineers to ensure the product is customer-centric yet robust.
• Own and refine the product backlog by synthesizing business growth targets with risk constraints and capital efficiency to ensure the product roadmap maximizes impact.
• Drive the execution and successful delivery of the prioritized backlog, collaborating closely with engineering throughout the product lifecycle.
• Ensure complete transparency and strategic alignment across all stakeholders by clearly communicating product strategy, business objectives, and project goals.

What we're looking for

• Bachelor degree in computer science, software engineering or any related areas.
• At least 6+ years of product management experience with released product features that created true customer impact.
• Proven experience delivering complex solutions in the lending or fintech domain in Indonesia with a strong grasp of the competitive landscape.
• Strong ability to foster a collaborative, accountable, and high-performing team environment.
• Thrives in a fast-moving environment with the ability to turn ambiguity into action.

Skills & Knowledge Needed

• 6–10 years of Product Management experience in lending, credit, fintech, or consumer financial services.
• Proven track record in building or scaling digital credit products.
• Understanding of key lending principles: risk management, underwriting, collections, and regulatory compliance.
• Strong understanding of product development fundamentals, including product lifecycle management, user journeys, and delivering scalable solutions.
• Customer-focused mindset with the ability to identify user needs, translate them into product requirements, and deliver intuitive, high-quality user experiences.
• Proven ability to influence and align cross-functional teams, from Engineering and Design to Risk and Compliance.
• High proficiency in using data to diagnose product performance, identify operational bottlenecks, and inform strategic product iterations.

Why Join Us

• Shape the foundational products that enable our teams to serve millions of customers with precision and speed.
• Lead in a high-impact role where you influence strategy and execution, and own the outcomes.
• Be part of an environment where flexibility and growth are highly championed. We challenge the status quo thoughtfully, with innovation that is measured, intentional, and built to last
• Work alongside a team of seasoned experts. With an average of 10+ years of industry experience, our colleagues bring deep expertise to every experiment and every product we ship.

Title: Indonesia Office Manager, Full Time

The Indonesia Office Manager will partner with the APAC Office Manager and Executive Assistant in managing Jakarta office including Data Center offices’ day-to-day administration and operations, providing support, and managing all office systems and services. This position develops and streamlines systems and processes, ensuring office efficiency and managing office policies and communications. The candidate must be a self-starter, strive for results, exercise good judgment, and have excellent communication skills, attention to detail, and manage time, which is essential as you support this team. In addition, the ability to handle numerous projects, a heavy workflow with a high accuracy level, and the professionalism to interface with high-profile customers are necessary. This position reports to the Office Manager and Executive Assistant, APAC.

Candidate must be energetic, friendly, dependable, and professional with a polite demeanor and positive attitude. Previous experience working in an office setting is highly preferred.

Primary Responsibilities

• Manage Jakarta office in Data Center & Kino Tower office, and any future offices in Indonesia.
  • Maintain office appearance and make improvements as needed
  • Coordinate office schedules, arrange meetings and catering
  • Streamline office processes as headcount increases
• Manage one existing Admin staff who station in the Data Center.
• Oversee office budgets
  • Reconcile office and executive expenses, budgeting, and vendor management, negotiating contracts and cultivating vendor relationships
• Manage office systems and services, negotiate corporate rates and service contracts as required
• Assist with travel logistics, meeting preparation, calendar management, and overseeing the flow of the day and week at the office
• Provide administrative support as necessary, including doing research, creating reports, managing data in spreadsheets, keeping records and confidential information current
• Assist the legal department in capturing signatures and additional confidential information as needed
• Manage the Executive and Office Management Department's intranet site
• Plan and coordinate internal events in Indonesia.
  • Organizing and supporting small and large meetings and conference set-up
  • Partner with Marketing on more significant events as needed
• Implement office policies
  • Create office standards
  • Find and implement service providers for offices
  • Partner with HR as needed
• Employee relations
• Acting as a liaison between the employees and upper management
• Assist with employee onboarding and offboarding
• Assist in hiring, training, and managing local administrative staff
• Coordinate employee relations outreach through welcome packages, life event care packages, and additional items
• Partner with Marketing
• Maintain accurate inventories of marketing-related materials and products, including ordering new supplies
• Provide event support
• Manage special projects, including, but not limited to
  • Office improvements
  • Office move

Knowledge, Skills & Abilities

• Native Indonesian and fluent in English communication skills, both written and spoken.
• Strong written and verbal communication in leading teams and coordinating with peers and other disciplines to drive projects/issues to closure.
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
• Approaches new challenges and high-pressure situations with a positive attitude and calm
• demeanor
• Superb ability to prioritize and manage multiple projects/responsibilities.
• Superb ability to meet committed timelines, leveraging assistance/input from peers.
• Strong and effective team player working with various disciplines and peer groups; can cover all tasks required to 'get a job done.'
• Strong attention to detail.
• Reliability and discretion; handle confidential matters with care.

Experience/Education

• 10+ years of experience
• Bachelor's degree
• Strong knowledge and experience in Microsoft Office, office management responsibilities, systems and procedures, and administrative duties
• Experience in business administration is a strong plus
• Experience in the Data Center industry, Construction, or Real Estate environments is a plus

What will you be doing? 

Microsoft and InMobi have entered into a partnership. As per this, InMobi will be an exclusive partner for Microsoft’s Advertising inventory. Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing on the Microsoft Ads platform. InMobi will be responsible for complete management/transaction across Bing.  

We are seeking a Lead Account Manager with search advertising experience, an attention to detail, customer obsession, and a passion to learn and adapt in an evolving environment. The individual will be coordinating with a team of Account Strategists and supporting the Account Management Head to achieve customer satisfaction and revenue objectives. As an AM, you will be serving Corporate customers by applying customer obsession to what clients care about and need, and building and maintaining strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider. The AM will be responsible for managing an assigned set of clients focused on attaining revenue targets, feature adoption, and client-driven goals.

Role requirements & expectations: 

• Shared culture of diversity and respect: Create a collaborative, trust-based work environment where differences in communication styles are considered, and the perspectives of others are respected and valued. Demonstrate Search Advertising’s culture of inclusiveness and diversity at all times. Contribute to the success of others by promoting mutual learning 
• Strong customer relationships and account health: Own the day-to-day management for newly onboarded & existing customers. Flawless execution of campaigns. Strong coordination with internal resources for execution of core tasks. Awareness and understanding of all required billing and compliance requirements. Contribute to a quality and actionable Customer Plan. 
• Pursue optimizations to deliver quota expectations: Drive campaign-level budget upsell and optimization opportunities that align with the ROI goals of the client and drive incremental revenue. Leverage internal tool-directed tactics to inform and prioritize upsells and optimizations, seeking to drive swift implementation. Drive tactic improvement by providing thoughtful feedback to make opportunities more relevant to client goals. Leverage self-serve tools and community forums to deliver insights for non-Insights-enabled clients. 
• Fluent advocate of the Bing Story: Educate clients on how the Bing Ads platform and existing features help them to reach their business goals and execute on budgets. Ensure regular client engagement with the BingAds platform, and aim to reduce customer reliance on AM for routine tasks. Utilize all available readiness and insights to ensure you are a fluent advocate of the Bing story. Develop and demonstrate an intermediate level knowledge of emerging products/features. 
• Collaborative and high-performing account team:  Ensure timely and proactive customer escalations by effectively leveraging Account Executive and internal partner network to resolve day-to-day escalations & revenue blockers. Partner with the account team to submit actionable feedback on product, tool, and processes through relevant channels. Own and effectively execute the customer transition process and operational excellence in execution of change management (Book of Business update).  
• Continuous business learning and professional growth: Continually strengthen your Bing Ads and Search Industry expertise, take personal accountability for your career and personal development; create, update, and regularly check in on your career development plan. Complete the required and recommended trainings and apply what you learn to further your growth in your role and career progression. 

What is expected of you? 

• Minimum 3 years of experience in Search Engine Marketing, Sales, or online media, and Service experience required  
• Strong knowledge of Internet advertising: CPA, CPM, CPC, search marketing, lead generation, direct response, etc. 
• Strong troubleshooting and problem-solving tools with a 'can-do' attitude and the ability to partner collaboratively with other functional areas within the company in support of the sales process. 
• Demonstrated ability to consistently meet or exceed revenue goals or targets  
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions 
• Effectively navigate through ambiguity and complexities related to client management 
• Talented in storytelling and delivering engaging presentations  
• Solid knowledge of the search industry, trends, and customers' needs 
• Passion for technology as an enabler for customer and company growth 
• Bachelor’s degree required. MBA preferable 
• Critical thinker who is organized and can make decisions based on clear priorities 
• Collaborative teammate who can build successful team relationships with partners, and can prioritize multiple tasks 
• Flexible and able to quickly adapt to changing business needs and processes 
• Excellent written and verbal communication skills 
• Willingness  to travel 

Preferred:

• Bing Ads Certification 
• Experienced in using Excel to analyze information, including data manipulation, V-Lookups, creating and using pivot tables, and data analysis 

Job Summary

We are looking for a Project Manager, based in Jakarta, Indonesia. The candidates must have a strong Healthcare IT background.

Responsibilities

• Manage project team members and influence them to take positive action and accountability
• Manage the Project and the processes therein – including the definition and on-going monitoring of the Project Implementation Document (PID)
• Define the project scope, goals and deliverables in collaboration with senior management and stakeholders
• Produce the Project Implementation Plan
• Produce and Manage the Project Plan
• Produce and Manage the Quality Plan
• Produce and Manage the Communications Plan
• Define the resource plan
• Represent the needs of the Implementation Team during the pre-sales stage
• Carry out resource planning and management
• Carry out the management and escalation of risks and issues
• Manage the project budget
• Ensure that the project team members are aware of and remain compliant with all the relevant procedures and policies
• Proactively manage changes in project scope throughout the project
• Ensure appropriate communication between the members of the project team and report on project progress and other project specific information to stakeholders
• Lead the ‘handover to support’ activities after go-live
• Lead the ‘lessons learned’ activities for whole project life cycle
• Produce the Project Closure Report

Experience and Qualifications

• Project Management experience delivering multi-stranded integrated Healthcare solutions in a customer facing role
• Experience of full project lifecycle through initiation, execution, go-live and closure
• Direct healthcare knowledge or 3+ yrs experience with an HIS or LIMS system highly preferred
• Experience managing resources, time tracking, budgets and forecasting
• Experience leading a diverse / multi-disciplined team
• Experience communicating across all levels of an organization
• An understanding of hospital procedures, standard working practices, structure and politics
• Previous experience as an end user of an integrated health system
• Clinical experience or background – ideally as a user of TrakCare or other Hospital Information System (HIS) applications
• Experience with integrated implementations
• Broad understanding of IT technical implementation-delivery
• Senior level management training
• Microsoft Project

Education and Training

• University degree or 10+ yrs experience managing large, complex projects preferably in healthcare IT
• Technical knowledge in software and implementation processes
• Project Management qualification such as Prince2 , PMP or PMI

Profile Summary

To ensure customer satisfaction by triaging support requests, facilitating rapid responses, ensuring requests contain sufficient detail and managing the support queue and backlog.

Key Responsibilities

• Provide immediate response to customer support inquiries via phone or iService (the TrakCare ticketing system)
• Ensure iService tickets contain sufficient information and detail for second line support to work with, according to the minimum datasets laid out
• Where possible, provide immediate resolution to support inquiries. Alternatively, triage the inquiry and determine the best person to pass it to
• Develop and maintain a set of Standard Operating Procedures for responding to common and/or repeatable inquiries
• Timely notification to the Incident Manager of any issue that may impede immediate response or customer satisfaction
• Liaising with other departments in order to ensure appropriate activity on iService activity
• Assist the Incident Manager with the monitoring, management and processing of iService queues
• Provide regular reports to management and customers as requested
• Acquire new skills by assuming additional responsibilities as requested.
• Additional responsibilities as determined by management.

Skills and Experience 

• IT or health-based degree or 2 years related experience
• Friendly and professional verbal and written communication skills demonstrated by prior customer service experience
• Good organisation skills with demonstrable attention to detail

Education and Training

• IT or health-based degree or 2 years’ related experience