Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required 
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Job Details

• 💼 Revenue team 
• 📍Indonesia (Jakarta or Bali) 
• 🕜 Full-Time Remote
  
• 🌐 Native Indonesian speaker, fluent in English

What you will do

You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results. 

What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals. 

We work with MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success.

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role. 
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time. 
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter. 
• Become an expert in direct channel strategy. Understand how hotels drive direct bookings and reduce OTA dependency. Position The Hotels Network suite as the solution that optimises the guest journey from first visit to confirmed reservation. Know the competitive landscape inside out and articulate clear ROI to revenue and marketing leaders. 
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About our team

You’ll be a key player in our global Revenue team, a vibrant and ambitious group of over 150 professionals spread across 24 countries. We’re the driving force behind Lighthouse’s market expansion, and you’ll be joining at a pivotal moment as we integrate The Hotels Network. Our team is collaborative, results-obsessed, and passionate about helping hotels succeed. We celebrate wins, support each other through challenges, and provide ample opportunities for you to grow your career within our rapidly expanding organisation.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure. 
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter. 
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style. 
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.
• Exceptional command of the English language and native Bahasa Indonesian.

Title: Indonesia Office Manager, Full Time

The Indonesia Office Manager will partner with the APAC Office Manager and Executive Assistant in managing Jakarta office including Data Center offices’ day-to-day administration and operations, providing support, and managing all office systems and services. This position develops and streamlines systems and processes, ensuring office efficiency and managing office policies and communications. The candidate must be a self-starter, strive for results, exercise good judgment, and have excellent communication skills, attention to detail, and manage time, which is essential as you support this team. In addition, the ability to handle numerous projects, a heavy workflow with a high accuracy level, and the professionalism to interface with high-profile customers are necessary. This position reports to the Office Manager and Executive Assistant, APAC.

Candidate must be energetic, friendly, dependable, and professional with a polite demeanor and positive attitude. Previous experience working in an office setting is highly preferred.

Primary Responsibilities

• Manage Jakarta office in Data Center & Kino Tower office, and any future offices in Indonesia.
  • Maintain office appearance and make improvements as needed
  • Coordinate office schedules, arrange meetings and catering
  • Streamline office processes as headcount increases
• Manage one existing Admin staff who station in the Data Center.
• Oversee office budgets
  • Reconcile office and executive expenses, budgeting, and vendor management, negotiating contracts and cultivating vendor relationships
• Manage office systems and services, negotiate corporate rates and service contracts as required
• Assist with travel logistics, meeting preparation, calendar management, and overseeing the flow of the day and week at the office
• Provide administrative support as necessary, including doing research, creating reports, managing data in spreadsheets, keeping records and confidential information current
• Assist the legal department in capturing signatures and additional confidential information as needed
• Manage the Executive and Office Management Department's intranet site
• Plan and coordinate internal events in Indonesia.
  • Organizing and supporting small and large meetings and conference set-up
  • Partner with Marketing on more significant events as needed
• Implement office policies
  • Create office standards
  • Find and implement service providers for offices
  • Partner with HR as needed
• Employee relations
• Acting as a liaison between the employees and upper management
• Assist with employee onboarding and offboarding
• Assist in hiring, training, and managing local administrative staff
• Coordinate employee relations outreach through welcome packages, life event care packages, and additional items
• Partner with Marketing
• Maintain accurate inventories of marketing-related materials and products, including ordering new supplies
• Provide event support
• Manage special projects, including, but not limited to
  • Office improvements
  • Office move

Knowledge, Skills & Abilities

• Native Indonesian and fluent in English communication skills, both written and spoken.
• Strong written and verbal communication in leading teams and coordinating with peers and other disciplines to drive projects/issues to closure.
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
• Approaches new challenges and high-pressure situations with a positive attitude and calm
• demeanor
• Superb ability to prioritize and manage multiple projects/responsibilities.
• Superb ability to meet committed timelines, leveraging assistance/input from peers.
• Strong and effective team player working with various disciplines and peer groups; can cover all tasks required to 'get a job done.'
• Strong attention to detail.
• Reliability and discretion; handle confidential matters with care.

Experience/Education

• 10+ years of experience
• Bachelor's degree
• Strong knowledge and experience in Microsoft Office, office management responsibilities, systems and procedures, and administrative duties
• Experience in business administration is a strong plus
• Experience in the Data Center industry, Construction, or Real Estate environments is a plus

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. 

Read our blog to learn more.

About the role...

We are seeking an experienced, creative marketer to help us build awareness and accelerate our growth in Indonesia. As our resident expert on the market, you will use your skills including social media, influencer marketing, PR, and advertising, to drive awareness, build a loved brand and bring new users to Duolingo. 

Reporting to the Southeast Asia Regional Marketing Manager, you will partner closely with Regional stakeholders, Global Marketing and Product teams in Pittsburgh, New York, and Country Marketing Managers around the world to find opportunities and come up with new, creative tactics and campaigns relevant to the Indonesian consumer. 

We want a creative leader with deep consumer understanding and proven experience in devising campaigns that drive buzz, growth and earned media with expertise in Social, creative marketing and PR. As a member of a geographically distributed organization, the ideal candidate will not only be an outstanding, self-motivated creative talent, but also a proactive and team-oriented communicator.

Indonesia is now one of our fastest-growing markets, and we want to unlock its growth potential even further!

🧠  You will...

• Leverage market insights to develop a marketing strategy to grow Duolingo’s awareness, brand love and expand the number of users in Indonesia
• Hire and lead agencies or contractors required to deliver the marketing plan
• Implement the plan with a focus on social media, partnerships, brand, acquisition campaigns and PR.
• Act as a local spokesperson sourcing and managing speaking opportunities in Indonesia for yourself and relevant executives
• Analyze the results of the local marketing efforts and adjust the plan
• Partner with Marketing and Product teams to develop localized product messaging and positioning for feature and product launches

✅  You have...

• Experience in conceiving, developing, and leading all aspects of Marketing
• Culturally clued up and immersed in trends, particularly with Social Media. You understand what Indonesian consumers care about now and craft ideas that will capture attention. 
• Track record of achieving great results with ideas rather than large budgets
• Storyteller, with writing skills and the creativity to build compelling customer-centric narratives
• 8+ years of consumer marketing experience with a strong focus on social media and growth marketing
• Experience working as part of a remote team, building strong HQ relationships and influencing effectively for local market needs
• Proficient in English speaking and writing skills

⭐  Exceptional candidates will have...

• Passion for our mission to make high-quality language learning accessible to everyone
• Experience with mobile apps and subscription services
• Experience successfully scaling international brands in Indonesia