As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required 
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required 
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

This role supports the music label’s business by handling contract negotiations and reviews, assisting with artist and commercial deals, and supporting digital and new business initiatives such as live events, endorsements, and partnerships. The position also ensures contracts, rights, and policies are properly managed and compliant, while working independently with minimal supervision. 

What You'll Do:

• Negotiation, drafting and reviewing of deals and contracts (e.g., third party relationships, licenses-in and licenses-out);  
• Assisting the business teams in various local artist contract negotiations and business transactions. 
• Assisting in the direction and deal making for the Digital & New Business (such as concerts, live, endorsements, sponsorship) initiatives, business and licenses.  
• Preparing and updating template form agreements and provisions to keep up with business and regulatory changes, etc.  
• Updating and maintaining various internal contract database and artist rights systems.  
• Advising on internal corporate restructuring and other merger & acquisition transactions; and preparing necessary transactional documents. 
• Preparing and monitoring business affairs policies and guidelines (e.g., Business Practices, etc.) and implementing law-compliance reporting and statutory filings.  
• Supervising litigations - hiring and managing external counsel, etc. 
• Ability to work independently with minimum supervision. 

Who You Are:

• Qualified lawyer in Indonesia is a plus.
• Fluent in both spoken and written English and Bahasa Indonesia.
• Familiar with intellectual property rights, media laws, and their commercial aspects.
• Strong and solid contract drafting and negotiation skills.
• 7 years or more post-qualified experience (PQE) in a law firm or in-house legal role, ideally within the media or entertainment industry.
• Excellent organizational and communication skills, both verbal and written.
• Strong attention to detail and effective time management skills.
• Adaptable and receptive to fast-changing business models.
• Ability to work autonomously under pressure with a hands-on, “roll-up-the-sleeves” attitude, both independently and as part of a team.
• Ability to work independently while maintaining clear communication with supervisors and internal/external stakeholders.
• Good legal research skills.
• Passion for the music and entertainment industry.
• A strong team player.
• Ability to work harmoniously with teams from diverse cultural backgrounds.
• Ability to collaborate effectively with remote teams.

What We Give You:

• You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey 
• A modern office environment designed to foster productivity, creativity, and teamwork 
• We invest in your professional growth & development 
• An excellent range of benefits, like private medical cover, life assurance, etc.

• We're Open: we build trust and enhance understanding by working collaboratively - across our teams, clients, and partners. 
• We're Optimistic: we adopt a growth mindset throughout our business, embracing change to unlock our collective potential. 
• We're Extraordinary: in pursuit of innovation and growth, we push boundaries and challenge ordinary thinking and the status quo. 

• A positive, vibrant, and collaborative work environment
• High‑impact role in a fast‑growing business
• Exposure to senior decision‑making and commercial strategy
• Strong growth opportunities in a regional finance setup

• Managing the full set of accounts for the Trading division
• Preparing monthly financial reports, quarterly forecasts, and annual budgets
• Leading local and regional reporting requirements
• Conducting revenue, accrued revenue, vendor, and media credit analysis
• Ensuring accuracy, compliance, and integrity across accounting operations
• Performing balance sheet and P&L reconciliations
• Reviewing vendor contracts and supporting commercial decision-making
• Building strong partnerships with cross‑functional teams
• Supervising and developing team members to deliver excellence

Skills and Experience

• Strong Accounting experience with 5+ years of relevant experience
• Experience in contract review
• Strong analytical skills
• Can-do attitude, Proactive and self-motivated person
• Result driven with Attention to details

The role:

At aCommerce, the Key Account Manager is a role carved out to meet the changing consumer demand and this position is based in Jakarta. This individual aims to serve as an extension of our clients’ businesses ensuring proper management and execution of the ecommerce strategy in social commerce on their behalf. This would include developing, managing and executing promotional and marketing campaigns and overall fulfillment execution, smooth day to day operations.

The Key Account Manager will support the team on the brand in serving as the client’s initial point of communication in executing their social commerce strategy, enabling a consistent social media presence and strong positive brand experience. You will work closely and collaborate with other internal department service providers to ensure best-in class end-to-end service execution. You will keep abreast of client industry developments, market trends and competitive intelligence, gaining specialized industry knowledge which enables us to add-value and more deeply understand the client’s business challenges and opportunities

Responsibilities:

Performance Management

• Manage overall account profitability via P&L management
• Ensure all clients and channels are successfully on-boarded on time
• Manage to maximize GMV with day-to-day collaboration with client and channels
• Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
• Ensuring optimal product presentation and visibility on online channels
• Coordinating with internal cross function and external parties
• Establish and monitor progress against key performance indicators.
• Advising and executing end-to-end social commerce strategy for International brand owners (such as Global brands, FMCG brands etc.). This will include content, sales monitoring, analysis on how to grow demand, supply management and promotion management as well as business analytics.
• Coordinating with internal departments (tech, warehouse, marketing) and external parties (ad agencies) to troubleshoot and resolve business issues
• Support the Brand management team to ensure smooth day to day operations
• Build strong rapport with clients that include managing relationships with internal and external stakeholder

Partner Service

• Responsible for client relationship and retain client satisfaction
• Serve as the “face of aCommerce” and primary point of contact for client executives and key stakeholders at each assigned account
• Advising clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities
• Managing fast-growing e-commerce sales of large brand owners through their own web-store or other online channels and initiative channel
• Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
• Identifies and anticipates additional opportunities for enhancements, improvements or new services with existing clients
• Inventory management including forecast, ordering and DOH controlling
• Present analysis and recommendations to key stakeholders both client-side and internally

Business Development

• Contract Management by helping translate the outlined solution into a high level initial statement of work (SOW) and helps secure the client's agreement in sales meetings with the prospect or client (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.)
• Working closely with solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability
• Scope of Work (SOW) & Trade Agreement management for existing accounts and input industry insight to SD for new customers.

Technical Qualifications:

• Has a minimum two (2) years of working experience in an ecommerce company, internet start-up or in an international brand (e.g. FMCG, retailer or consulting industries)
• Previous experience in social commerce, online media, marketing would be a strong point.
• Good knowledge of Excel, PowerPoint and ability to quickly adapt to new software and tool

Soft Skills & Other Details:

• Superior communication skills in English, written and oral
• Candidate must be proactive and have a problem-solving attitude to client and/or business problems
• Very strong commercial and client-facing abilities
• Demonstrated ability to exceed client expectations and incorporate urgency and strong service ethic into all aspects of the job
• Entrepreneurial spirit, not afraid of risks and challenges
• Analytical, data driven mindset and detail oriented
• Successful record of communicating and engaging cross functional teams
• Ability to lead projects relating with responsible account and category
• Ability to coach and train key specialists effectively to produce high amounts of results

About aCommerce

aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

aCommerce DNA

Everyone in aCommerce lives by a set of core values that we call our DNA. These core values serve as the guide in how we work towards our common goals and targets.

• Customers above all: The customer is at the heart of everything we do. Their success is our success.
• Lead by example: Earn respect through hard work and perseverance, not seniority.
• Solve problems: A “can do” attitude solves a multitude of problems.
• Lean on your teammates: Replace “I” with “we”. Collaboration brings you a long way.
• Keep it real: Our diversity makes us strong, we treat each other equally and respectfully.

The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.