• Verify information related to Scalapay customers to prevent illicit activities such as money laundering, terrorist financing, and financial fraud.
• Manage day-to-day activities related to the process with accuracy and timeliness, communicating with colleagues and/or the Risk/Compliance departments to avoid violations of internal regulations.
• Share useful insights and suggest potential improvements to the team.

• Analyze customer profiles flagged by our screening provider as "Potential Match" for Sanctions, adverse media, or PEP (Politically Exposed Persons).
• Review KYC information collected and approve or reject customers in case of confirmed alerts.
• Improve the customer due diligence process to ensure a seamless experience for the end customer.

HIRING PROCESS

1. A quick chat with one of our Talent Acquisition team members
2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
3. A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders
4. A final interview with a board member to discuss the values of Scalapay

The Role in One Line

You're the gateway. Every merchant that goes live with Scalapay passes through you first.

Why This Role Matters

Scalapay doesn't grow without merchants. And merchants don't go live without onboarding.

This isn't a back-office compliance role. You're the first operational touchpoint for businesses that want to offer Scalapay to their customers. You control the speed, the quality, and the experience of how merchants enter our ecosystem.

In a regulated Payment Institution (supervised by Bank of Italy), onboarding is where compliance meets commercial. Manageing KYB, documentation, and regulatory requirements is also about deepening skills that transfer directly to roles in compliance, risk, operations, or account management across fintech and financial services.

What You'll Own

End-to-end merchant activation

• Manage standard and complex onboarding cases from first contact to go-live
• Conduct KYB checks and documentation review for regulatory compliance
• Run daily onboarding calls with prospective merchants—solving blockers in real-time
• Create and maintain merchant records in internal systems

Merchant success in the critical window:

• Support merchants through their first transactions post-go-live
• Monitor documentation completeness and flag risks early
• Be the voice of the merchant internally — escalate friction points

Process improvement:

• Identify bottlenecks that slow down onboarding
• Propose and test improvements to reduce time-to-live
• Feed insights back to Product, Sales, and Compliance teams

The Skills You'll Build

• Regulatory fluency: Deeper understanding of KYB, AML requirements, and how Payment Institutions operate under Bank of Italy supervision
• Commercial instinct: You'll know what merchants care about, what frustrates them, and how to move deals forward
• Operational excellence: Process design, system management, cross-functional coordination
• Stakeholder management: Working with Sales, Legal, Compliance, and Product daily

These skills open doors to Operations leadership roles — in fintech or traditional financial services.

Who We're Looking For

Non-negotiables:

• You are fluent in Spanish (C1-C2) as you'll be the voice of Scalapay for Spanish merchants
• You already have some prior short experience in KYC/KYB and/or AML in a regulated entity; 
• You are proficient in English and Italian (B2 level minimum in both)
• You're data-driven and organized, you like things to run like a machine

What separates good from great:

• You hate inefficiency—when you see a broken process, you fix it
• You're comfortable with ambiguity and can prioritize without hand-holding
• You communicate clearly and directly (no "corporate speak")
• You care about the merchant experience, not just completing tasks
• You have previous exposure to startup/scale-up environments (you know what "fast" means)

What We're NOT Looking For

• People who want to "just follow the process" without questioning it
• Candidates who see this as a stepping stone to something "more interesting" — this IS interesting if you approach it right
• Anyone uncomfortable with direct merchant communication

Logistics and Compensation

• Location: [Milan /2-days remote weekly]
• Language: Spanish (C1-C2) + English (working proficiency)
• Compensation range: 24-26K€ gross yearly

Hiring Process

1. Quick intro with our Talent Acquisition Team
2. Deep-dive interview with Hiring Manager and COO (your experience + motivation)
3. In-office Case study (show us how you think through real onboarding scenarios) with different stakeholders along with a chat with the CFO
4. Final chat with Simone Mancini (CEO)

And timing in hiring does indeed matter though we value even more finding the perfect fit for the role and the team. With high internal standards, a job may remain open or be reposted several times.

The Mission

We are looking for a motivated and curious Credit Risk Analyst to join our Credit Risk team and help protect Scalapay, its customers and merchants from credit risk. 

In this role, you’ll play a key part in monitoring and improving the quality of our credit portfolio, identifying risk patterns, and contributing to strategies that reduce credit losses while maintaining a seamless customer experience. You’ll work closely with Data Scientists, Product Managers, Engineers, and Fraud specialists, with real exposure to decision-making and measurable impact on the product.

What You’ll Do

• Monitor and analyze the credit portfolio through data-driven studies, statistical analyses, and reporting.
• Track portfolio performance and trends across customers and merchants, contributing to forecasting and risk insights.
• Oversee and enhance application processing and credit scoring processes, monitored internally at high frequency and developed in collaboration with specialized external providers.
• Leverage Credit Bureau (SIC) data and indicators to support credit decisions and portfolio monitoring.
• Collaborate with the Fraud Management team to detect and prevent emerging fraud patterns and anomalies across the credit lifecycle.
• Contribute to the evolution of credit risk strategies in a fast-growing BNPL environment.
  
  

Who We're Looking For:

Must Have

• A bachelor’s degree in Mathematics, Statistics, Economics, or a related quantitative field.
• Hands-on experience with credit scoring models, tools, and methodologies.
• Strong proficiency in SQL for data extraction and analysis.
• Experience or working knowledge of AWS-based tools (e.g. SageMaker, Feast (open source of Tecton), Amazon QuickSight).
• A solid understanding of credit risk management in financial services, payments, or e-commerce.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Strong written and verbal communication skills in English.
  
  

Nice to Have

• Experience with Python, SAS, R, or similar tools for data analysis.
• Previous exposure to consumer credit markets, particularly in credit risk or application processing.
  
  

 Why you should join Scalapay:

• A high-impact role in a leading BNPL fintech, where your work directly influences product performance.
• Exposure to the entire credit lifecycle, from application to portfolio monitoring.
• Daily collaboration with highly skilled, cross-functional teams.
• Opportunities for professional growth, ownership, and technical development in a dynamic environment.

Recruitment Process:

1. An initial chat with our Talent Team
2. The first interview with the Hiring Manager to dive deep into your experiences and better understand your motivation
3. Interview with our Chief Risk Officer
4. A case study to test your attitude and hard skills
5. A final chat with Simone, our CEO

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

About Capco

Capco is a global technology and business consultancy, focused on the financial services sector. We are growing at fast pace in our Italian office, the opportunity for growth is large, accessible, and immediate. We are passionate about helping our clients succeed in an ever-changing industry. Capco is going through a significant growth journey, now is a very good time to join us as we expand our consulting team in Italy.

Role Description:

As part of the consulting team, the ICT Risk Analyst will:

• Support the development and maintenance of the ICT and Cyber Risk Management framework, ensuring alignment with regulatory requirements and industry standards
• Contribute to the identification, assessment, and monitoring of ICT and cyber risks across systems and processes
• Perform ICT risk assessments, including RCSA and scenario analysis
• Define, monitor, and report KRIs, KPIs, and other ICT risk metrics
• Support second line of defense activities within the ERM framework, focusing on ICT risk exposure monitoring
• Contribute to the ICT Risk Appetite Framework, including thresholds, limits, and escalation mechanisms
• Analyze ICT vulnerabilities and ensure tracking of mitigation and remediation action
• Prepare dashboards, heatmaps, and reports to provide visibility on ICT risk to stakeholders
• Support the definition and update of ICT and cyber risk policies, standards, and guidelines
• Collaborate with IT and Cybersecurity teams on risk monitoring, incident analysis, and response

Skills and Experience

To qualify for the role you must have:

• Bachelor’s degree in scientific, engineering, economic or IT-related fields
• 2–5 years of experience in ICT Risk, Cyber Risk, Operational Risk or Risk & Regulatory environments
• Knowledge of ICT Risk Management frameworks (e.g. ISO 31000, NIST, ISO 27005 or similar)
• Understanding of core ICT technologies and cybersecurity domains
• Experience in defining risk indicators, metrics and reporting
• Strong analytical skills and ability to synthesize risk data
• Proficiency in Microsoft Office 365 tools
• Strong communication skills and ability to work with cross-functional stakeholders

Nice to have:

• Knowledge of Digital Operational Resilience Act (DORA) and operational resilience topics
• Experience with data analytics and dashboarding tools (e.g. Power BI)
• Relevant certifications (e.g. CRISC, CISA, CISM, ISO 27001)

Why join Capco?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture

Office location: Piazza Gae Aulenti 1, Milano (Garibaldi FS/ MM Garibaldi). Two days per week on site in a flexible environment that values remote working.

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Joining Capco means joining an organization that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

Role Description:

We are looking for a skilled Business Analyst with a background in insurance and consulting. The ideal candidate will have a keen eye for detail, excellent analytical skills, and the ability to translate business needs into actionable insights.

As part of the consulting team, our Business Analyst will:

• Analyze and document business requirements for insurance projects
• Collaborate with stakeholders to identify and prioritize business needs
• Develop and maintain detailed project documentation, including business requirements, process flows, and use cases
• Conduct data analysis to support decision-making and identify opportunities for improvement
• Work closely with IT and development teams to ensure the successful implementation of solutions
• Provide ongoing support and training to users on new systems and processes.

Skills and Experience

To qualify for the role you must have:

• Higher education in Business Administration, Finance, or Computer Science (and related fields)
• 3+ years of experience as a Business Analyst in the insurance industry
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in business analysis tools and software
• Ability to work independently and as part of a team 

Why join Capco?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture

About Capco

Capco is a global technology and business consultancy, focused on the financial services sector. We are growing at fast pace in our Italian office, the opportunity for growth is large, accessible, and immediate. We are passionate about helping our clients succeed in an ever-changing industry. Capco is going through a significant growth journey, now is a very good time to join us as we expand our consulting team in Italy.

We are:

• Experts in capital markets, banking and payments and wealth and asset management.
• Deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance, Core Banking etc.
• Committed to growing our business and hiring the best talent to help us get there.
• Focus on maintaining our nimble, agile and entrepreneurial culture.

Location: Piazza Gae Aulenti 1, Milano (M2 Garibaldi)

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