Grant Writer Jobs in Italy.
All active Grant Writer roles based in Italy.
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Senior Detection Engineer - Windows, Identity Security
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Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Senior Windows Identity Detection Engineer you will research and detect emerging identity threats by developing behavior-based detection methods. You’ll build tools and PoCs to identify and prevent attacks such as Pass-the-Hash, Silver Ticket, and MFA bypass. Your work will directly strengthen the security of millions of Windows endpoints protected by the platform. In this role, you’ll have a unique opportunity to expand your skillset beyond just Windows security, and to not only contribute, but to significantly influence the buildout of a new side of our business - Identity security - from the ground up!
What will you do?
Primary responsibilities include:
- You’ll be responsible for detecting the newest identity threats. Your role won’t end with a hypothesis or a document - you’ll have an end to end responsibility for behaviour based detection capabilities, starting from researching attack techniques, designing new methods to detect or prevent those, and implementing it in the product in the end (SW development in C++23 and scripting in Lua).
- You’ll be developing and using internal research tools, PoCs and discovering new ways to detect/prevent identity-based attacks (Pass the Hash, Silver ticket, MFA bypass and more).
- At the end of the day, your deliveries will enhance the security of dozens of millions of Windows endpoints which are protected by our platform.
What experience or knowledge should you bring?
Ideal candidates will have:
- 3+ years of experience in malware analysis (statically and dynamically)
- 3+ years of experience with C++, an advantage would be knowledge of Lua or similar scripting language
- Excellent understanding of the Windows Internals - understanding how core system components (Process and Threads, Virtual Memory and more) work behind the scenes.
- Experienced with analysis tools, such as: IDA, WinDBG, SysInternals etc.
- A big plus - experience with Identity-based attacks (Pass the Hash, Silver ticket, MFA bypass and more)
- An advantage would be - kernel development experience and/or understanding of existing AVs internals
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
- Flexible working hours, this is a 100% remote role based within Italy; we provide optional membership in major coworking chains
- Currently for this role in Italy we are able to consider only candidates that are already eligible to work in the EU at the time of applying
- Optionally for those willing to relocate to the Czech Republic relocation assistance is available for any candidates that are already eligible to work in the EU at the time of applying
- Generous employee stock plan in the form of RSUs (restricted stock units) grant not options; 4 years vesting with 1 year cliff and then quarterly, stock refresh yearly
- Yearly bonus depending on the performance of the company, paid out in 2 installments
- Quadro benefits - Private Medical, Life Insurance, Accident Insurance, Study funds and Healthcare benefits
- Flexible time off (up to 30 paid days off per annum!)
- Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) & Grandparent Leave
- Volunteering paid day off & Additional paid Company holidays off (e.g. 4 days in 2022)
- Global Employee Assistance Program (confidential counseling related to both personal and work life matters)
- Udemy Business platform for Hard/Soft skills Training, internal mentoring 'MentorOne' & Support for your further educational activities/trainings
- Above-standard referral bonus
& Additional country-specific benefits to Italy
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Ready to apply?
Apply to SentinelOne
Staff Windows Low Level C++ Engineer - Endpoint security
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Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Windows Low Level Engineer - Endpoint security, you will design and develop advanced security features for SentinelOne’s Windows endpoint protection platform, operating across both user-mode and kernel-mode environments. You will build and optimize mission-critical components including anti-tampering protections, network sensors, and agent infrastructure while solving complex performance and stability challenges at massive scale. By researching Windows internals and debugging deep system issues, you will collaborate with distributed engineering teams to deliver high-impact security capabilities protecting millions of devices worldwide.
We are seeking a highly skilled and experienced Software Engineer with a strong background in low-level C++ programming and a deep understanding of Windows OS, to help us in developing our Endpoint Protection product, the core part of our business, and to join one of our Platform group teams. (We're currently growing multiple teams and are open to new colleagues with a wide variety of backgrounds within Windows development!).
The Platform group teams are in charge of some of our most complex low-level areas, such as:
- Windows agent’s Anti-Tampering (self-protection from malware attempting to harm the agent), network sensors, device control, and other kernel-side features involving both research and development,
- usermode security & agent infrastructures - e.g. installers, logging, services such as communication layer & interfaces for our Windows agent, for improving the quality, performance & stability of the agent and making the user experience smoother.
By joining our group, you will collaborate with talented engineers who are leading a feature through the whole development lifecycle. Your work will have an impact on millions of endpoints in one of the mainstream areas of the EPP/EDR agent of SentinelOne - a product recognized 5x-in-a-row as Gartner MQ Leader, scoring highly in many MITRE Att&ck assessments, valued by users in Gartner Peer Insights and more.
What will you do?
- As a new member of one of our distributed development teams, you will work in both user-mode & kernel-mode, and deal with a large variety of fields.
- You will have the chance to design, develop primarily in modern C++ (23), test and debug the most complicated real-world problems (often unseen before). In order to successfully deal with this challenge, you will continuously enrich your knowledge and experience with Windows OS internals & Kernel, Endpoint Protection, and Endpoint Detection & Response eco-system.
- Our teams design and execute significant new features, as well as rewrite and reimplement the existing ones from scratch. You will also deal with extraordinary performance & optimization challenges, given the scale of our cybersecurity SW (handling hundreds of billions of events every day).
- Your work will influence the security of tens of millions of Windows devices, that we protect at enterprise & government customers across the globe (incl. 4 of Fortune 10 and hundreds of Global 2000).
- You’ll also be encouraged to share knowledge within both Platform teams and the broader Windows group.
What skills & knowledge should you bring?
- Multiple years of experience as a software engineer in the area of lowlevel programming using modern C++ (or using C and a willingness to learn modern C++)
- Hands-on experience and in-depth understanding of Windows OS design & internals, Windows low-level development, with debugging of Windows applications and familiarity with related standard debugging and profiling tools
- Previous experience working on a production-grade product with a wide-scale deployment
- Great communication skills and the ability to work both independently and with peers from different time zones, problem-solving and out-of-the-box thinking
- Attention to detail and high coding standards
- An advantage: experience with Windows Kernel and Windows Drivers development, experience in security-oriented development, with reversing or malware analysis
Why us?
Because you will work on real-world problems with risks of millions of dollars (protecting against Ransomware and other threats) and make an impact by preventing our customers from appearing in global news after being attacked. You will be joining a technologically cutting-edge project and will be able to influence the architecture, design, and building of our core platform. You will meet extraordinary challenges and work with the very BEST in the industry.
On top of that we offer you
- Flexible working hours, this is a 100% remote role based within Italy; we provide optional membership in major coworking chains
- Currently for this role in Italy we are able to consider only candidates that are already eligible to work in the EU at the time of applying
- Optionally for those willing to relocate to the Czech Republic relocation assistance is available for any candidates that are already eligible to work in the EU at the time of applying
- Generous employee stock plan in the form of RSUs (restricted stock units) grant not options; 4 years vesting with 1 year cliff and then quarterly, stock refresh yearly
- Yearly bonus depending on the performance of the company, paid out in 2 installments
- Quadro benefits - Private Medical, Life Insurance, Accident Insurance, Study funds and Healthcare benefits
- Flexible time off (up to 30 paid days off per annum!)
- Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) & Grandparent Leave
- Volunteering paid day off & Additional paid Company holidays off (e.g. 4 days in 2022)
- Global Employee Assistance Program (confidential counseling related to both personal and work life matters)
- Udemy Business platform for Hard/Soft skills Training, internal mentoring 'MentorOne' & Support for your further educational activities/trainings
- Above-standard referral bonus
& Additional country-specific benefits to Italy
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Ready to apply?
Apply to SentinelOne
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever increasing challenge, we are building the future by bringing new technologies to the Public Safety arena. We are a company of passionate people with the noble mission: to protect life, protect truth, and make communities safer.
As the Regional Support Manager for Italy, you will be tasked with driving customer success and adoption of TASER® and Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, the Sales and Engineer team, with the in-country partners and distributors to support our customers. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.
We are looking for a talented Regional Support Manager, to develop and serve our customers, making them more effective and successful. Italy is a country, within the large Axon Enterprise, where we are experiencing sustained growth and expansion. If you are a high performer, this could be your career breakout.
Your Day to Day
- Provide timely, professional technical support to customers via phone, email, and ticketing platforms
- Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
- Lead onsite and remote installations of Axon hardware and software
- Deliver technical training and onboarding to customers and partners as part of product deployment
- Collaborate with local partners and distributors, supporting their technical readiness and field performance
- Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
- Travel as needed (~40%) to support installations, escalations, training, and evaluations
- Document and escalate product issues, bugs, and field trends to Engineering and Product teams
- Support product evaluations (T&Es) with installation, configuration, and field testing
- Schedule and lead regular technical check-ins with assigned customers as needed
- Coordinate with internal teams (e.g. Sales, SEs, PMs) to proactively address customer needs and deployment blockers
- Adapt to evolving regional needs, occasionally supporting cross-functional or cross-team priorities (“Join Forces” model)
Basic qualifications
- 3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
- Strong technical knowledge in: Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (e.g. SQL Server, PostgreSQL, MySQL); Infrastructure-as-a-Service (e.g. AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaS
- Experience with computing infrastructure, system support, and data centers
- Confident in diagnosing and integrating complex IT systems, with strong troubleshooting skills
- Strong communicator in English and Italian, able to interface with technical and non-technical stakeholders
- Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
- Comfortable working independently and remotely; proactive and self-motivated
- Strong interpersonal skills and business acumen; able to collaborate across teams and levels
- Willing and able to travel up to 40% within region and abroad
- Legal right to live and work in Italy and travel internationally (visa responsibility may apply)
- Bonus: Understanding of software development, project tracking, or data analysis
Preferred Qualifications
- Prior military or law enforcement experience
- Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
- Service Management and /or Professional Services experience in the public safety or defence sector is an asset
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonJoin Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever increasing challenge, we are building the future by bringing new technologies to the Public Safety arena. We are a company of passionate people with the noble mission: to protect life, protect truth, and make communities safer.
As the Regional Support Manager for Italy, you will be tasked with driving customer success and adoption of TASER® and Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, the Sales and Engineer team, with the in-country partners and distributors to support our customers. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.
We are looking for a talented Regional Support Manager, to develop and serve our customers, making them more effective and successful. Italy is a country, within the large Axon Enterprise, where we are experiencing sustained growth and expansion. If you are a high performer, this could be your career breakout.
Your Day to Day
- Provide timely, professional technical support to customers via phone, email, and ticketing platforms
- Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
- Lead onsite and remote installations of Axon hardware and software
- Deliver technical training and onboarding to customers and partners as part of product deployment
- Collaborate with local partners and distributors, supporting their technical readiness and field performance
- Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
- Travel as needed (~40%) to support installations, escalations, training, and evaluations
- Document and escalate product issues, bugs, and field trends to Engineering and Product teams
- Support product evaluations (T&Es) with installation, configuration, and field testing
- Schedule and lead regular technical check-ins with assigned customers as needed
- Coordinate with internal teams (e.g. Sales, SEs, PMs) to proactively address customer needs and deployment blockers
- Adapt to evolving regional needs, occasionally supporting cross-functional or cross-team priorities (“Join Forces” model)
Basic qualifications
- 3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
- Strong technical knowledge in: Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (e.g. SQL Server, PostgreSQL, MySQL); Infrastructure-as-a-Service (e.g. AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaS
- Experience with computing infrastructure, system support, and data centers
- Confident in diagnosing and integrating complex IT systems, with strong troubleshooting skills
- Strong communicator in English and Italian, able to interface with technical and non-technical stakeholders
- Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
- Comfortable working independently and remotely; proactive and self-motivated
- Strong interpersonal skills and business acumen; able to collaborate across teams and levels
- Willing and able to travel up to 40% within region and abroad
- Legal right to live and work in Italy and travel internationally (visa responsibility may apply)
- Bonus: Understanding of software development, project tracking, or data analysis
Preferred Qualifications
- Prior military or law enforcement experience
- Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
- Service Management and /or Professional Services experience in the public safety or defence sector is an asset
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonJoin Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever increasing challenge, we are building the future by bringing new technologies to the Public Safety arena. We are a company of passionate people with the noble mission: to protect life, protect truth, and make communities safer.
As the Regional Support Manager for Italy, you will be tasked with driving customer success and adoption of TASER® and Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, the Sales and Engineer team, with the in-country partners and distributors to support our customers. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.
We are looking for a talented Regional Support Manager, to develop and serve our customers, making them more effective and successful. Italy is a country, within the large Axon Enterprise, where we are experiencing sustained growth and expansion. If you are a high performer, this could be your career breakout.
Your Day to Day
- Provide timely, professional technical support to customers via phone, email, and ticketing platforms
- Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
- Lead onsite and remote installations of Axon hardware and software
- Deliver technical training and onboarding to customers and partners as part of product deployment
- Collaborate with local partners and distributors, supporting their technical readiness and field performance
- Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
- Travel as needed (~40%) to support installations, escalations, training, and evaluations
- Document and escalate product issues, bugs, and field trends to Engineering and Product teams
- Support product evaluations (T&Es) with installation, configuration, and field testing
- Schedule and lead regular technical check-ins with assigned customers as needed
- Coordinate with internal teams (e.g. Sales, SEs, PMs) to proactively address customer needs and deployment blockers
- Adapt to evolving regional needs, occasionally supporting cross-functional or cross-team priorities (“Join Forces” model)
Basic qualifications
- 3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
- Strong technical knowledge in: Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (e.g. SQL Server, PostgreSQL, MySQL); Infrastructure-as-a-Service (e.g. AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaS
- Experience with computing infrastructure, system support, and data centers
- Confident in diagnosing and integrating complex IT systems, with strong troubleshooting skills
- Strong communicator in English and Italian, able to interface with technical and non-technical stakeholders
- Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
- Comfortable working independently and remotely; proactive and self-motivated
- Strong interpersonal skills and business acumen; able to collaborate across teams and levels
- Willing and able to travel up to 40% within region and abroad
- Legal right to live and work in Italy and travel internationally (visa responsibility may apply)
- Bonus: Understanding of software development, project tracking, or data analysis
Preferred Qualifications
- Prior military or law enforcement experience
- Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
- Service Management and /or Professional Services experience in the public safety or defence sector is an asset
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to Axon