Who We Are

About the Role

What You’ll Be Doing

Operational Leadership

• Oversee and optimize day-to-day operational activities for the Turkish market.
• Develop and implement scalable operational processes to support growth and efficiency.
• Monitor operational performance metrics and drive continuous improvement initiatives.
• Support the successful launch and operational rollout of new products and services.
• Partner onboarding and integration management (bank partnerships, KYC integrations, payment rails)
• Lead go-to-market execution for new product launches in the Turkish market
• Partner onboarding and integration management (bank partnerships, KYC integrations, payment rails)
• Lead go-to-market execution for new product launches in the Turkish market

Cross-Functional Collaboration

• Act as a key operational bridge between local teams and global functions.
• Partner closely with teams including Compliance, Risk, Product, Customer Support, Marketing, and Business Development.
• Ensure smooth coordination across departments for operational initiatives and market expansion activities.
• Serve as the primary operational liaison between local market needs and global Product & Engineering teams, translating regulatory and user requirements into actionable product feedback

Market & Competitive Intelligence

• Conduct structured competitive analysis across local and regional peers (spread quality, liquidity depth, pair availability, UX benchmarking)
• Produce executive-level problem reports and strategic briefs for senior stakeholders

Regulatory & Market Alignment

• Work closely with internal compliance and legal teams to ensure operational processes align with Turkish regulatory requirements.
• Monitor regulatory developments and help adapt operational practices accordingly.
• Support regulatory readiness and internal policy implementation related to the Turkish market.

Process Optimization & Problem Solving

• Identify operational bottlenecks and inefficiencies and implement scalable solutions.
• Develop and maintain standard operating procedures (SOPs) and best practices for the region.
• Lead operational initiatives that improve service quality, operational reliability, and user experience.

Stakeholder Management

• Collaborate with regional and global leadership teams on strategic initiatives for Turkey.
• Build strong working relationships with internal stakeholders and external partners.
• Provide clear operational reporting, updates, and insights to senior leadership.

What We Look For In You

Requirements

• Bachelor’s degree in Business, Engineering, Economics, or a related field.
• 6+ years of experience in operations, business management, strategy, or a similar role.
• Experience working in crypto, fintech, financial services, or high-growth technology companies.
• Strong understanding of the Turkish market and regulatory environment.
• Proven ability to design and improve operational processes in fast-paced environments.
• Excellent communication skills in English and Turkish (written and spoken).
• Strong analytical thinking, problem-solving ability, and attention to detail.
• Ability to work cross-functionally and influence stakeholders across multiple teams.
• Experience working directly with compliance, product, and engineering teams to deliver regulated product features
• Demonstrated ability to structure and communicate complex operational or product gaps to executive audiences

Nice to Have

• Experience working at a cryptocurrency exchange or Web3 company.
• Familiarity with digital asset trading platforms, custody solutions, or blockchain-based products.
• Experience working in regulated environments within fintech, trading, or payments.
• Experience managing regional operational initiatives or supporting market expansion.
• Strong data-driven mindset with experience using operational dashboards or analytics tools.