Location: Remote - Candidates must be located in either Ireland or Germany to be considered for this position. 

About the Role

We’re seeking an experienced Sr. Technical Instructor with a passion for teaching and working with data to join our training team to setup Enterprise customers and partners for success with dbt to empower data developers to create and disseminate organisational knowledge.

What You'll Do

• Deliver live, world-class instruction to train and onboard dbt Cloud customers, partners, and GSIs in small (~10), large groups (up to ~30) and webinar audiences (50 - 200)
• Create an engaging learning environment initially in a remote context (on Zoom!) and likely in person in the future
• Get learners excited about using dbt Cloud to make an impact at their organization
• Clearly teach and demo new concepts and skills for learners
• Facilitate live co-development sessions where learners apply what they have learned
• Adjust instruction on the fly while focusing on learner outcomes
• Provide critical feedback from your classroom experience to improve curriculum changes
• Become a product expert with dbt in the context of the modern data stack (if you aren’t already)
• Jump in on other education projects including curriculum development and improving our workflows

What You'll Need

• You have 4+ years experience teaching with some data analytics experience OR 4+ years of data analytics experience with some teaching
• You have experience writing SQL in an analytics context
• You love teaching and creating those lightbulb moments for learners
• You create learning environments with high levels of engagement
• You are laser focused on learner and customer outcomes while adjusting instruction on the fly - our customers are coming to use our product from varied tooling and skillsets
• You believe teaching is a craft that we can always get better at and actively seek out feedback
• You communicate clearly and concisely with internal and external stakeholders
• You thrive in an environment of cross-collaboration that moves quickly

What Will Make You Stand Out

• You have worked on customer education / training teams and know how training can drive outcomes for customers.
• You have experience using dbt and/or teaching dbt.
• You have experience writing analytics code (i.e. python, R, etc.) in addition to SQL and working with databases
• You have experience designing curricula with a focus on backwards design.

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process. 

• The typical starting salary range for this role in Ireland is: €79,000 - €96,000 
• The typical starting salary range for this role in Germany is: €92,000 - €111,000
  

Benefits

• Unlimited vacation, with a culture that encourages time off and guarantees at least 4 weeks’ paid leave in line with Irish law
• Healthcare: Coverage provided through Irish Life Health and DeCare, including medical, dental, and vision for you and your eligible dependents
• Life & Disability Protection: Long-term disability and death-in-service benefits included
• Pension: Employer contributions through our Personal Retirement Savings Program (PRSA)
• Generous paid parental leave for all parents, with additional time for birthing parents
• TaxSaver & Bike to Work Schemes for commuting flexibility and savings
• Paid medical, caregiver, and pregnancy loss leave to support life’s unexpected moments
• Flexible stipends for:
  • Health & wellness
  • Cellphone & internet
  • Home office setup
  • Learning & development

What to expect in the hiring process (all video interviews unless accommodations are needed):

• Interview with a Talent Acquisition Partner
• Interview with Hiring Manager (Technical Instructor Manager)
• After that we’ll ask you to live teach a 15 minute lesson to see your teaching in action
• Team interviews with current instructors and our Head of Training
  
  #LI-LC1

What's the opportunity?

Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. In this critical new role, you will solve the "Last Mile" gap in technical readiness, serving as the bridge between R&D, Product, and our customer-facing Solutions teams.

As the Senior Product Enablement Manager (Solutions), you will act as the single-threaded owner of the technical education strategy for our Solutions organization (CSMs, SEs, and Professional Services). You will be responsible for translating our rapid product innovation and AI capabilities into clear, scalable enablement that accelerates adoption and strengthens customer outcomes.

This role is distinct from GTM Strategy; while they architect the commercial plan, you will own the early-stage positioning, solutions readiness, and technical fluency required to ensure our teams understand how our products work and how to deliver them effectively.

What will I be doing?

Reporting to the GTM Enablement leadership, you will partner directly with R&D and Product Management to build and deliver a comprehensive technical enablement program.

Technical Education Strategy & Curriculum

• Developing a scalable and repeatable strategy for the technical education of AEs, RMs, CSMs, SEs, and Professional Services.
• Creating and maintaining a full suite of technical training materials, including hands-on labs, documentation, and how-to guides.
• Leading and facilitating technical training sessions, both live and on-demand, including "Train the Trainer" programs and new product release training.

AI Fluency & Certification

• Owning the AI Fluency Program, creating a unified baseline of understanding regarding our AI capabilities (Fin) across the GTM organization.
• Building and operationalizing a scalable certification framework that integrates AI learning objectives and continuous upskilling into onboarding and ongoing enablement11.
• Ensuring every GTM role is fluent in AI and able to guide customers through AI-driven change management and adoption.

Cross-Functional Partnership (R&D Bridge)

• Serving as the primary liaison between R&D and the Solutions teams, translating product functionality and architecture into digestible, actionable training content.
• acting as the primary conduit for feedback from the Solutions teams back to R&D and Product, synthesizing field insights to help inform the product roadmap.

What skills do I need?

• 5+ years in Sales Enablement, Solutions Engineering, Technical Training, or a related role in a SaaS organization.
• A strong technical aptitude with the ability to bridge R&D and GTM, translating complex technical details into clear guidance for customer-facing teams.
• Experience designing and delivering technical curriculum, including hands-on labs, certifications, and self-paced learning interventions.
• Deep understanding of the "Solutions" function (CSMs, SEs, Professional Services) and the technical readiness required to drive customer adoption and retention.
• The ability to work cross-functionally and build trusted relationships with Product Managers, R&D, and GTM leadership.
• Excellent communication and presentation skills, with an intuitive sense for delivering the right technical information at the right time.
• Analytical mindset with the ability to measure technical proficiency and report on the effectiveness of certification programs

Bonus skills & attributes

• Experience at a high-growth SaaS company.
• Familiarity with AI technology and experience enabling teams on AI-driven products.
• Background in instructional design or technical writing.
  Experience using tools like Salesforce, Gong, or modern LMS platforms (e.g., Workramp, Highspot).
• Experience working in a globally distributed team.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid