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Channel Partner Manager
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Who is Authenticx?
Authenticx is on a mission to help humans understand humans. Our software platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.
Position Overview
Authenticx is hiring a Channel Partner Manager to drive growth across the United States through the Technology Solutions Distributor (TSD) ecosystem. This is an individual contributor role responsible for recruiting, enabling, and managing Trusted Advisors, agents, and consultants who source through the major TSDs, with a particular focus on Telarus, AVANT, and Bridgepointe.
The Channel Partner Manager owns the front of the funnel: building the advisor base, generating qualified opportunities through the partner community, and handing off to the Authenticx direct sales team, who will work with the Trusted Advisor to advance and close the business. This role requires deep, pre-existing relationships with the advisor and TSD communities, fluency in how the indirect channel transacts, and the executive presence to represent Authenticx at industry events and in front of partners.
Key Responsibilities
Recruitment & Onboarding
- Identify, recruit, and activate Trusted Advisors and agencies sourcing through Telarus, AVANT, and Bridgepointe, with additional focus on Sandler Partners, Intelisys, AppDirect, and other relevant TSDs as opportunities arise.
- Drive Authenticx’s presence at Industry events, advisor councils, and supplier showcases to build pipeline and brand affinity.
- Provide structured onboarding and enablement for new advisor partners, including value proposition, ideal customer profile, discovery framework, sales motion, and deal registration process, as directed in the Authenticx Channel Methodology.
Partner & TSD Relationship Management
- Serve as Authenticx’s primary point of contact with channel managers, supplier managers, and leadership at Telarus, AVANT, and Bridgepointe.
- Maintain consistent, high-touch engagement with top-producing advisors through quarterly business reviews, joint customer calls, and ongoing pipeline management.
- Provide ongoing support and quickly resolve partner-facing issues, coordinating with sales engineering, customer success, and operations to keep deals moving.
- Monitor partner performance, deliver feedback, and make program adjustments as needed.
Sales & Strategic Planning
- Develop and execute a national channel sales plan tied to Authenticx’s revenue targets, with quarterly milestones for advisor recruitment, pipeline generation, and qualified opportunities passed to direct sales.
- Own the front of the funnel: work with Trusted Advisors to identify, qualify, and generate opportunities, then hand off to the Authenticx direct sales team, who will partner with the Trusted Advisor to advance and close the business.
- Stay engaged with the direct sales team and Trusted Advisor throughout the deal cycle to ensure smooth handoff, remove channel-side friction, and protect the partner relationship.
- Collaborate with TSD supplier managers on co-marketing activities, including spiffs, promotions, MDF-funded events, webinars, and campaigns aligned to Authenticx’s ICP.
- Manage advisor pipeline and deal registration end-to-end in CRM, with clear visibility for both channel and direct sales leadership.
- Own cross functional collaboration with Authenticx, marketing, product, sales and executive teams in order to maintain visibility and support of channel business and results
Reporting & Analysis
- Deliver accurate weekly and monthly forecasts and reports to leadership, with clear visibility into pipeline by TSD, by advisor, and by stage.
- Maintain CRM hygiene and manage all channel activity through the company CRM.
- Analyze partner production and market data to identify high-potential advisors, underperforming relationships, and whitespace by region or vertical.
- Regularly review and update channel business plans and strategies to align with organizational goals.
Compliance, Brand & Voice of the Partner
- Ensure all partner agreements are properly executed and adhere to Authenticx’s commercial terms, deal registration policy, and TSD master agreements.
- Stay informed about industry trends, competitive landscape, and partner feedback, and bring that intelligence back to product, marketing, and sales leadership through appropriate channels.
- Represent Authenticx in the channel community, reinforcing the brand’s positioning in conversation intelligence, contact center analytics, and healthcare CX.
Qualifications
Required
- 5+ years in channel sales, partner management, or supplier-side roles within the TSD ecosystem. Bachelor’s degree in business, marketing, or related field is helpful but not required; equivalent professional experience is fully accepted in place of a degree.
- Documented, active relationships with Telarus, AVANT, and Bridgepointe leadership and top-producing advisors.
- Demonstrated experience selling SaaS, contact center, CX, or analytics solutions through Trusted Advisors and TSDs.
- Strong understanding of indirect sales models and how deals are sourced, registered, quoted, contracted, and commissioned in the TSD model.
- Excellent communication, negotiation, interpersonal, and on-stage presentation skills.
- Ability to analyze data and develop actionable insights.
- Comfort working as an individual contributor with significant autonomy and ownership of a national number.
- Ability to travel up to 40%, including TSD national events (ex: Channel Partners Expo, Telarus Partner Summit, AVANT Special Forces, Bridgepointe events, regional roadshows, and advisor-hosted customer events).
Preferred
- Prior experience selling into healthcare, payer, provider, or regulated CX environments.
- Familiarity with conversation intelligence, speech analytics, or contact center AI platforms.
- Existing rapport with Authenticx’s ICP buyer personas (CX, contact center, and operations leaders in mid-market and enterprise healthcare).
Additional Information
- Preferred: This is a hybrid role in our Indianapolis office 2 days a week. May be open to fully remote candidate based in the US.
- For local team members, occasional on-site working (Indianapolis north side) may be expected for in-person activities.
- For remote team members, traveling to Indianapolis may be required approximately 1-2x per year, based on business needs.
- Minimal overnight travel is expected for client meetings approximately 1-4x per year, based on business needs.
- Candidates must reside in the USA and be authorized to legally work in the USA without requiring employment visa sponsorship now or in the future.
- All your information will be kept confidential according to EEO guidelines.
Ready to apply?
Apply to Authenticx
Pre-Sales Engineer
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**We are only hiring for this role in the CST or EST time zones**
At Greenlight Guru, we help the world’s most innovative medical device companies bring high-quality, life-changing products to market faster. We serve 1000+ global customers with our quality management and clinical data capture software, helping them get their products on the market and keep them there.
When you join the team at Greenlight Guru, you’ll be a part of a collaborative, mission-driven team working in one of the most exciting and rewarding industries on the planet. Backed by JMI Equity, one of the premier growth equity firms for SaaS companies, Greenlight Guru is growing—and looking for individuals who are difference makers. Is that you?
We are looking for a commercially-minded, revenue-driven, highly technical Solutions Engineer to join our organization with a heavy focus on selling to software engineering teams. Reporting to the Director of Product Marketing, you are responsible for translating our product strategy into confident, effective value-based selling. You will work alongside Sales to support live deals, bring product and technical depth into buyer conversations, and turn field experience into reusable assets that scale across GTM. You focus on the last mile of the buying journey - proving technical fit, reducing risk, and helping buyers move forward with confidence. While you are a strategic partner to Sales on active deals, being situated within the Product Marketing team allows you to act as a critical bridge between our product’s capabilities and our market-facing message. You are a technical storyteller who knows how to connect "how it works" with "why it matters." You’ll use real-world deal experience to stress-test and refine our positioning, competitive strategy, and the assets we use to win.
Responsibilities
Value Selling & Deal Execution
You own technical confidence in active deals and are accountable for buyer certainty in our technical fit. Your performance is largely measured by your impact on revenue.
- Technical Discovery & Diagnosis: Lead additional deep-dive discovery during demos to uncover a prospect’s current tech stack and pain points. You help diagnose the technical "why" before prescribing a solution.
- Value-Based Demonstrations: Deliver demos tailored to the buyer’s specific goals and success criteria. Lead with value and differentiation, not feature walkthroughs.
- Trial & Evaluation Ownership: Own the trial experience end-to-end, including setup, guidance, and success criteria. Ensure trials clearly demonstrate value and differentiation.
- Technical Deal Support: Act as a persistent partner in the deal, not a one-time resource. Stay current on deal status, identify technical risks, and partner with AEs to move deals forward.
- Expansion & RFP Support: Support expansions and at-risk renewals. Partner with AEs and PMM to ensure RFPs have high positioning impact and technical clarity.
Technical Assets & Demo Environments
You are responsible for maintaining the "technical sales toolkit," ensuring the GTM team has accurate, field-ready assets to sell efficiently.
- Scalable Asset Creation: Build and maintain reusable technical sales assets—such as walkthroughs, video snippets, and PoC templates for APIs/integrations—that help the field scale.
- Demo Environment Ownership: Maintain stable and accessible demo environments. You ensure demo data supports realistic, value-based storytelling for our core personas.
- Demo Narrative: Collaborate with PMM to ensure the core demo narratives are technically accurate and reflect how the product is actually used in the field.
Cross-Functional Collaboration & Enablement
You act as the resident technical authority, ensuring seamless alignment between the Product, Marketing, and Sales organizations.
- Cross-Functional Collaboration: Serve as the trusted technical lead for AEs, AMs, and CSMs. You are a strong collaborator who bridges the gap between technical details and GTM strategy.
- Product Readiness: Stay current on what’s shipping and why it matters. Translate new features into demo-ready flows, technical FAQs, and narratives for the GTM team.
- Field Intelligence Loop: Serve as the "voice of the buyer." Identify patterns in technical objections or competitive gaps and provide clear, actionable feedback to Product to influence the roadmap.
Candidate Profile
- Commercially Minded: You understand that technical depth exists to win deals and drive revenue.
- Strategic Partner: You know when to lead technically and when to support the broader sales strategy.
- Solution Storyteller: You can translate product capabilities into outcomes that actually matter to a buyer.
- Ownership Mindset: You treat deals, proof points, and internal process improvements as your personal responsibility.
Qualifications
- Technical Sales Experience: Proven track record delivering value-led technical demonstrations to software engineers and highly technical buyers, translating complex platform capabilities (APIs, integrations, developer workflows) into clear business and technical outcomes.
- Software Development Fluency: Strong working knowledge of modern SDLC practices, including requirements management, Git-based version control, CI/CD workflows, and release processes, with hands-on experience using Jira and similar developer tools (e.g., issue tracking, sprint boards, workflow configuration) in real engineering environments.
- API & Integration Literacy: Practical understanding of REST APIs, authentication methods, and system integrations - confident discussing how systems connect, how data flows between platforms, and how traceability or automation is maintained.
- Code Familiarity: Hands-on familiarity with code platforms (you have written or actively used code-based tools) and can speak fluently about repositories, commits, pull requests, and automation workflows.
- SaaS Background: Experience at a small-to-mid-sized SaaS company where you helped build or refine the SE function, processes, or demo environments - not just operate within an established structure.
- Revenue Impact: A clear track record of directly supporting revenue, advancing complex opportunities, and influencing deal outcomes in partnership with Account Executives.
- Learning & Ownership Mindset: Thrives in a fast-moving, evolving environment — actively seeks feedback, adapts quickly, rolls with change, and contributes ideas that help the team continuously improve how we sell and deliver technical value.
- Nice to Have: Experience in life sciences/medtech environments or running technical proof-of-concepts.
Benefits you’ll enjoy:
- Flexible Paid Time Off policy and working hours
- Home Office stipend for new hires
- Multiple Medical Insurance options, plus Dental and Vision
- 401k (with company match)
- Equity Program Eligibility (based on role and/or tenure)
- Paid Maternity and Paternity Leave
- Disability insurance
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. If you need assistance or accommodations to submit your application for this position, please email careers@greenlight.guru.
Ready to apply?
Apply to Greenlight Guru