Authenticx
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Security Analyst
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About the Role
We're hiring a hands-on Security Analyst to own the day-to-day of our security program across endpoints, cloud, and identity. You'll monitor, investigate, and respond to threats while serving as the first point of contact for employees with security questions. This role has real ownership. You'll operate within established guidelines with appropriate oversight, but the day-to-day security operations are yours to run. We're looking for someone who takes that seriously, someone who can distinguish signal from noise, escalate when it counts, and handle their domain with consistency and care. We're a technical team that moves fast and expects its people to keep up. We want someone who is genuinely curious about how things work, stays current without being told to, and brings ideas rather than waiting for them.
What You'll Do
Daily & Weekly
- Monitor and triage Microsoft Defender alerts across endpoints, identity, and cloud
- Review Intune/MDM compliance dashboards, validate endpoint patch status, and follow up on non-compliant devices
- Monitor Azure Defender for Cloud, Azure Policy, and Entra ID for anomalous activity
- Handle front-line employee security questions and requests
Monthly
- Review access to protected systems and validate permissions remain appropriate
- Perform abuse screening per established runbook
- Execute web application security scans and document findings
- Verify Conditional Access policies are operating as configured and investigate any drift
- Review and adjust web filtering rules and endpoint traffic controls
- Prepare security metrics reports for leadership
- Surface process and tooling improvements to your manager
Quarterly
- Coordinate vulnerability scanning with our third-party security partner; triage results, brief Engineering on findings, and drive remediation to closure within SLA
- Support compliance evidence collection per compliance team direction
Annually
- Own coordination of our penetration test: scoping, scheduling, stakeholder liaison, and remediation tracking
- Support the annual audit evidence collection process
Required Qualifications
- 3–5 years in a hands-on security operations role across real enterprise environments
- Demonstrated experience across the Microsoft Defender suite: Defender for Endpoint, Defender for Identity, Defender for Cloud Apps, and Defender for Cloud
- Working knowledge of Intune/MDM for endpoint compliance
- Experience with Azure security services: Azure Policy and Entra ID (Conditional Access, PIM, audit logs)
- Familiarity with GitHub Actions and/or Azure DevOps
- Experience supporting compliance programs - executing control tasks and contributing to evidence collection
- Strong collaborator - someone peers and stakeholders can rely on
- Genuinely curious - you follow threads, ask why, and don't stop at the surface
Education
We prefer a Bachelor's degree in a technical field but will seriously consider candidates with an Associate's degree, relevant certifications, or equivalent hands-on experience. Military cybersecurity experience is highly valued.
Preferred Qualifications
- Microsoft certifications: SC-200, SC-300, AZ-500
- Experience with web application security scanning tools
- PowerShell or Python for log analysis and automation
Work Environment
You'll be the dedicated security analyst on an eight-person technical team, working closely with the compliance team, Engineering, IT, and our external security partners. Occasional availability outside business hours for security incidents is expected.
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Channel Partner Manager
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Who is Authenticx?
Authenticx is on a mission to help humans understand humans. Our software platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.
Position Overview
Authenticx is hiring a Channel Partner Manager to drive growth across the United States through the Technology Solutions Distributor (TSD) ecosystem. This is an individual contributor role responsible for recruiting, enabling, and managing Trusted Advisors, agents, and consultants who source through the major TSDs, with a particular focus on Telarus, AVANT, and Bridgepointe.
The Channel Partner Manager owns the front of the funnel: building the advisor base, generating qualified opportunities through the partner community, and handing off to the Authenticx direct sales team, who will work with the Trusted Advisor to advance and close the business. This role requires deep, pre-existing relationships with the advisor and TSD communities, fluency in how the indirect channel transacts, and the executive presence to represent Authenticx at industry events and in front of partners.
Key Responsibilities
Recruitment & Onboarding
- Identify, recruit, and activate Trusted Advisors and agencies sourcing through Telarus, AVANT, and Bridgepointe, with additional focus on Sandler Partners, Intelisys, AppDirect, and other relevant TSDs as opportunities arise.
- Drive Authenticx’s presence at Industry events, advisor councils, and supplier showcases to build pipeline and brand affinity.
- Provide structured onboarding and enablement for new advisor partners, including value proposition, ideal customer profile, discovery framework, sales motion, and deal registration process, as directed in the Authenticx Channel Methodology.
Partner & TSD Relationship Management
- Serve as Authenticx’s primary point of contact with channel managers, supplier managers, and leadership at Telarus, AVANT, and Bridgepointe.
- Maintain consistent, high-touch engagement with top-producing advisors through quarterly business reviews, joint customer calls, and ongoing pipeline management.
- Provide ongoing support and quickly resolve partner-facing issues, coordinating with sales engineering, customer success, and operations to keep deals moving.
- Monitor partner performance, deliver feedback, and make program adjustments as needed.
Sales & Strategic Planning
- Develop and execute a national channel sales plan tied to Authenticx’s revenue targets, with quarterly milestones for advisor recruitment, pipeline generation, and qualified opportunities passed to direct sales.
- Own the front of the funnel: work with Trusted Advisors to identify, qualify, and generate opportunities, then hand off to the Authenticx direct sales team, who will partner with the Trusted Advisor to advance and close the business.
- Stay engaged with the direct sales team and Trusted Advisor throughout the deal cycle to ensure smooth handoff, remove channel-side friction, and protect the partner relationship.
- Collaborate with TSD supplier managers on co-marketing activities, including spiffs, promotions, MDF-funded events, webinars, and campaigns aligned to Authenticx’s ICP.
- Manage advisor pipeline and deal registration end-to-end in CRM, with clear visibility for both channel and direct sales leadership.
- Own cross functional collaboration with Authenticx, marketing, product, sales and executive teams in order to maintain visibility and support of channel business and results
Reporting & Analysis
- Deliver accurate weekly and monthly forecasts and reports to leadership, with clear visibility into pipeline by TSD, by advisor, and by stage.
- Maintain CRM hygiene and manage all channel activity through the company CRM.
- Analyze partner production and market data to identify high-potential advisors, underperforming relationships, and whitespace by region or vertical.
- Regularly review and update channel business plans and strategies to align with organizational goals.
Compliance, Brand & Voice of the Partner
- Ensure all partner agreements are properly executed and adhere to Authenticx’s commercial terms, deal registration policy, and TSD master agreements.
- Stay informed about industry trends, competitive landscape, and partner feedback, and bring that intelligence back to product, marketing, and sales leadership through appropriate channels.
- Represent Authenticx in the channel community, reinforcing the brand’s positioning in conversation intelligence, contact center analytics, and healthcare CX.
Qualifications
Required
- 5+ years in channel sales, partner management, or supplier-side roles within the TSD ecosystem. Bachelor’s degree in business, marketing, or related field is helpful but not required; equivalent professional experience is fully accepted in place of a degree.
- Documented, active relationships with Telarus, AVANT, and Bridgepointe leadership and top-producing advisors.
- Demonstrated experience selling SaaS, contact center, CX, or analytics solutions through Trusted Advisors and TSDs.
- Strong understanding of indirect sales models and how deals are sourced, registered, quoted, contracted, and commissioned in the TSD model.
- Excellent communication, negotiation, interpersonal, and on-stage presentation skills.
- Ability to analyze data and develop actionable insights.
- Comfort working as an individual contributor with significant autonomy and ownership of a national number.
- Ability to travel up to 40%, including TSD national events (ex: Channel Partners Expo, Telarus Partner Summit, AVANT Special Forces, Bridgepointe events, regional roadshows, and advisor-hosted customer events).
Preferred
- Prior experience selling into healthcare, payer, provider, or regulated CX environments.
- Familiarity with conversation intelligence, speech analytics, or contact center AI platforms.
- Existing rapport with Authenticx’s ICP buyer personas (CX, contact center, and operations leaders in mid-market and enterprise healthcare).
Additional Information
- Preferred: This is a hybrid role in our Indianapolis office 2 days a week. May be open to fully remote candidate based in the US.
- For local team members, occasional on-site working (Indianapolis north side) may be expected for in-person activities.
- For remote team members, traveling to Indianapolis may be required approximately 1-2x per year, based on business needs.
- Minimal overnight travel is expected for client meetings approximately 1-4x per year, based on business needs.
- Candidates must reside in the USA and be authorized to legally work in the USA without requiring employment visa sponsorship now or in the future.
- All your information will be kept confidential according to EEO guidelines.
Ready to apply?
Apply to Authenticx
Client Success Manager
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Who is Authenticx?
Authenticx is on a mission to help humans understand humans. Our software platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.
What do we offer our team members?
- A culture based on our core values of Authenticity, Courage and Having Fun
- A collaborative environment that supports your personal and professional development
- Remote/virtual working flexibility
- Free health insurance options
- Comprehensive benefits - medical, vision, dental, life, and disability insurance
- HSA and FSA plans
- 401(K)
- Unlimited vacation time
- Generous paid holidays, sick leave, and parental leave
- Perks at Work membership for discounts on shopping, travel and much more
Job Description
As a Client Success Manager (CSM) at Authenticx, you will serve as the strategic lead for a small number of enterprise healthcare organizations, acting as a trusted advisor and platform expert responsible for translating conversational intelligence into measurable business outcomes. This is a high-touch, consultative role designed for depth of engagement over high-volume portfolio management. Rather than managing a large book for accounts, you will deeply focus on 8-10 clients with a combined annual contract value of $2-3 million, operating as an embedded strategic partner and technical guide.
Key Skills
- Healthcare Expertise: Strong understanding of healthcare industry challenges and regulatory requirements (HIPAA, FDA).
- Curiosity & Diagnostic Thinking: Naturally inquisitive, able to ask probing questions that surface underlying business needs.
- Executive Facilitation: Exceptional ability to lead high-impact discussions with senior stakeholders.
- Technical Translation: Skilled at simplifying complex technical concepts without oversimplifying their strategic impact.
- Relationship Builder: Excellent communication and relationship-building skills.
- Strategic Problem-Solver: Strong problem-solving and strategic thinking abilities.
- Cross-Functional Collaboration: Ability to work cross-functionally and collaborate with sales, product, and support teams.
- Customer Retention: Proven track record of driving customer success, retention, and growth in high-value accounts.
Additional Information
The requirements listed below are representative of the knowledge, skill, and/or ability required by an individual to meet the qualifications for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
- Bachelor's degree in business, Healthcare, Informatics, or other relevant fields.
- 5+ years in Enterprise B2B SaaS environment in a strategic, consultative or solutions-oriented, client facing role.
- Demonstrated experience leading executive-level business reviews, strategy sessions, or training
- Experience translating technical or analysis-drive platforms into operational outcomes.
Key Responsibilities
- Client Engagement & Advocacy: Develop and maintain strong, long-term relationships with clients. Facilitate group discussions connecting platform insights and features to enterprise KPIs and organizational priorities.
- Customer Training: Act as a product expert, ensuring clients are fully trained on the platform's features and capabilities. Host workshops and training sessions as needed to translate platform functionality into strategic application.
- Reporting & Insights: Provide clients with regular platform reports tied to client objectives, highlighting key performance indicators (KPIs) and return on investment (ROI).
- Platform Adoption & Utilization: Monitor and drive platform adoption and usage. Identify usage gaps and opportunities for improvement, providing tailored solutions and best practices to maximize value.
- Strategic Consulting: Understand each client's business challenges and objectives, mapping these to our platform's solutions. Partner with Sales to identify growth opportunities, upselling new features or expansions.
- Proactive Communication: Conduct regular meetings and workshops with clients (weekly/monthly) to provide updates on platform usage, new features, and relevant business insights. Offer proactive suggestions for self-servicing.
- Issue Resolution: Collaborate with internal teams (Support, Product, Engineering) to address any customer issues, ensuring swift and efficient resolution.
Performance Metrics
- Net revenue retention (NRR) and gross retention (GRR) rates
- Platform usage/adoption levels across your portfolio
- Identification & qualification of upsell and cross-sell opportunities
- Demonstrated client impact tied to documented business outcomes
- Depth of engagement and successful facilitation of client cadence/sessions
Additional Information
- For local team members, occasional on-site working (Indianapolis north side) may be expected for in-person activities.
- For remote team members, traveling to Indianapolis may be required approximately 1-2x per year, based on business needs.
- Minimal overnight travel is expected for client meetings, based on business needs.
- Candidates must reside in the USA and be authorized to legally work in the USA without requiring employment visa sponsorship now or in the future.
- All your information will be kept confidential according to EEO guidelines.
Ready to apply?
Apply to Authenticx
Sales Development Representative
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Who is Authenticx?
Authenticx is an AI powered conversation intelligence platform purpose-built for healthcare that surfaces the barriers, operational hurdles, and customer frustrations behind every care interaction. We are on a mission to help humans understand humans. Our software platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.
What do we offer our team members?
- A culture based on our core values of Authenticity, Courage and Having Fun
- A collaborative environment that supports your personal and professional development
- Remote/virtual working flexibility
- Free health insurance options
- Comprehensive benefits - medical, vision, dental, life, and disability insurance
- HSA and FSA plans
- 401(K)
- Unlimited vacation time
- Generous paid holidays, sick leave, and parental leave
- Perks at Work membership for discounts on shopping, travel and much more
Job Description
As a Sales Development Representative, you will be responsible for the following:
- Calling on enterprise healthcare companies (hospital networks, insurance companies, pharmaceutical companies, etc.) to set sales meetings for Account Executives
- Meeting monthly sales targets for meetings set and revenue generation
- Providing accurate weekly, monthly, and quarterly sales forecasts
- Leveraging sales tools (CRM and other areas of tech stack)
- Calling and emailing marketing-generated leads
- Sourcing and creating new sales opportunities
- Conducting research for personalized outreach
- Collaborating with leadership (C-Suite, Product, Sales, etc.) about the value of Authenticx's products and services
Qualifications
Who is our ideal Sales Development Representative?
You have experience working in a sales role that prioritizes outbound sales strategy. You can quickly learn a product offering and share that product knowledge with outside prospects. You are comfortable making sales cold calls to potential clients and demonstrating how Authenticx’s unique product offering can benefit the client’s organization. You can autonomously handle lead generation and setting up new meetings. You are an accountable self-starter that enjoys working in a fast-paced, energetic and collaborative environment.
Qualifications
- Bachelor’s degree in Business or other relevant fields is preferred
- 1-2 years of business-to-business (B2B) sales experience
- Experience selling software-as-a-service (SaaS) solutions -OR- selling product/services to enterprise healthcare companies is strongly preferred
- Experience with prospecting, cold calling, customer outreach via phone and email, utilizing CRMs (preferably HubSpot), etc.
- Competitive spirit with a drive to succeed in a quota/metric-driven sales environment
- Confident making sales calls and communicating effectively with prospects via phone
- Exceptionally strong written and verbal communication
- Strong organizational skills and attention to detail
- Documented track record of success against sales KPIs and quotas or other performance metrics
- Ability to give and receive feedback in a fast-paced environment
- Excellent problem-solving skills
- Working knowledge of Microsoft Office Suite
- Experience documenting results and knowledge in Customer Relationship Management (CRM) software
Additional Information
- This is a hybrid position consisting of both on-site and remote/virtual work.
- Candidates must live in/near the Greater Indianapolis area and be willing and able to work from our Indianapolis office 2 days per week.
- Candidates must be authorized to legally work in the USA without requiring employment visa sponsorship now or in the future.
- #LI-HYBRID
Ready to apply?
Apply to Authenticx