About the role

The Manager of Underwriting Assistance will lead the UW support team to ensure seamless end-to-end case management. This role is responsible for bridging the gap between initial application and the final underwriter decision by managing evidence ordering, requirement follow-ups, and vendor coordination.

Duties and Responsibilities:

• Manage a team of UW Assistants/Associates to ensure daily productivity targets are met. Workflow Management: Oversee case allocation to prevent bottlenecks in the "pre-underwriting" stage.WIP Management
• Accuracy Tracking: Ensure initial evidence ordering (PIA/RUW) triggers correctly and on time
• Quality Control: Audit the team's requirement-raising process to ensure "First Time Right" (FTR) principles, minimizing unnecessary multiple evidence triggers
• Vendor Liaison: Act as the primary point of contact for third-party vendors to resolve delays in  evidence uploads. Data Analytics: Maintain and present daily/weekly dashboards on assistance team productivity and evidence costs
• Strategy Implementation: Work closely with the Underwriting management to implement shifts in prioritization
• Process Improvement: Identify automation opportunities in the Underwriting process to reduce manual effort
• Handling sales queries timely and effectively within the defined SLA: Act as the primary escalation point for the Sales and Distribution channels, ensuring all Underwriting process-related queries regarding pending requirements or case status are resolved within the defined SLA. Move beyond just "sharing status" to actively providing solutions that move cases toward a final decision

Qualifications and Skills:

• Experience: At least 7-10 years in Life Insurance Operations, with at least 3–5 years in a managerial/supervisory role within Underwriting Support or policy servicing/customer service in the insurance sector
• Education: Graduate/Postgraduate in any stream (LOMA/III certifications are an advantage)
• Technical Skills: Proficiency in Insurance Core Systems (PAS)
• Advanced Excel skills for productivity tracking
• Familiarity with OCR/Digital document workflows
• Soft Skills: Strong follow-through and "ownership" mindset
• Ability to manage high-pressure, high-volume environments
• Excellent communication skills for cross-functional coordination

#LI-Hybrid
#LI-KP1

About the Role

Are you a life insurance underwriter with 3+ years of experience, who is passionate about the profession of underwriting? Are you interested in getting in on the ground floor of a growing team at an insurtech startup? Would you enjoy working in a collaborative environment where your opinion matters?

Duties and Responsibilities:

• Understand underwriting policies, guidelines, practices and procedures
• Determine whether to accept, modify, or decline a risk through evaluation of an individual's medical history or physical condition, occupational hazard, and financial background
• Communicate effectively both written and verbally to explain underwriting decisions
• Influence and champion changes to improve processes while maintaining mortality expectations Work efficiently to gather information necessary for decision making
• Ability to independently work assigned requests with minimal direction.
• Comfortable with ambiguity.

Qualifications and Skills:

• 4 year degree preferred
• Demonstrated knowledge of all aspects of risk selection (medical, non-medical, financial) Ability to think critically and problem solve independently
• Positive, inclusive, agile, and collaborative mindset
• Strong verbal and written communication skills
• Term and permanent life insurance underwriting
• In process or completed industry designations, i.e. LOMA, ALMI, FMLI, ALU, FALU