Swift Jobs in Illinois.
All active Swift roles based in Illinois.
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At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. We seek a Manager, Client Support who shares our commitment to excellence. You'll play a key part in delivering flawless service with innovative SaaS treasury and risk management solutions. You will lead a dynamic team and manage processes that ensure excellent client experiences.
WHAT YOU’LL DO:
- Inspire, mentor, and develop a team of Client Support Analysts, cultivating a culture where curiosity, accountability, and client-first thinking drive every interaction.
- Improve our onboarding and training programs by crafting experiences that ensure new analysts start off strong and steadily increase the team's overall expertise.
- Own the Client Support queue lifecycle with precision driving timely triage, prioritization, and fast, high-quality resolution.
- Step in as the go-to resource for complex technical challenges, bringing calm, curiosity, and expertise to every blocking issue.
- Obsess over the metrics that matter. SLAs, queue health, resolution times, and client satisfaction using data to continuously improve.
- Maintain a solid technical foundation across the team while promoting a culture of shared expertise, accessible documentation, and continuous learning.
- Stay ahead of the curve by reviewing and incorporating innovative support tools including AI-powered solutions to improve team efficiency and ensure an exceptional client experience.
- Be the passionate, informed voice of your team in cross-functional conversations advocating for your clients and your team clearly and confidently.
- Lead and manage escalations end-to-end, bringing structure, urgency, and clear communication to high-impact issues while partnering cross-functionally to drive swift resolution and restore client confidence.
- Coordinate the right internal resources when complexity demands it. Rally Customer Success Managers, Solutions Team members, and DevOps to address challenging issues together. Ensure no client problem goes unresolved.
WHAT YOU'LL BRING:
- 5+ years of hands-on support experience with a track record of improving the standard, not just meeting it.
- 2+ years in a leadership position involving direct oversight of individuals, with a genuine passion for growing others and building team culture.
- Familiarity with RSA/Symantec and SQL/reporting tools is a plus
- Comfortable working with SaaS support tools, with a focus on recognizing and implementing innovative solutions.
- A proven, consistent record of improving support benchmarks with the data to back it up and the drive to keep pushing.
- A natural communicator and collaborator, you clarify complex issues and manage multiple priorities without losing focus. You build cross-functional trust that helps things get done together.
- A deep commitment to your own growth and an infectious motivation to build high-performing, resilient teams around you.
- A grasp of financial theory and treasury management is a bonus.
For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple
Senior Trade Support Engineer
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Chicago Trading Company (CTC) is a premier proprietary trading firm specializing in options market making. Our collaborative culture fuels innovation in quantitative research, systematic trading strategies, and cutting-edge trading technology. For over three decades CTC has provided critical liquidity across derivatives exchanges worldwide - making them fairer, more transparent, and more efficient.
We strive to be the most innovative firm in the industry today, tomorrow, and long into the future while upholding ethical excellence. We believe that CTC makes a positive impact on the markets, the lives of our employees, and all the communities to which we belong. Started in 1995 by a team of forward-thinking Traders, we are proud to call ourselves an industry leader that keeps making markets and each other better.
We are seeking a highly motivated, technically adept Senior Trade Support Engineer. In this high-impact role, you’ll collaborate directly with traders and developers to troubleshoot critical live trading issues, manage complex incidents, and ensure the stability and resilience of production trading systems. You will be relied upon for swift problem diagnosis under pressure, rapid resolutions to minimize system downtime, and clear, concise communication across both technical and non-technical teams. This is an individual contributor role for a seasoned engineer who relishes autonomy, thrives in urgent situations, and is eager to make meaningful contributions to a cutting-edge trading operation.
WHAT YOU’LL DO
- Troubleshoot and resolve live trading system issues, minimizing downtime during outages and communicating status updates to stakeholders.
- Monitor real-time production environments, respond to anomalies, and escalate as needed.
- Automate workflows and manual processes using Linux, Python, and Bash to improve operational efficiency.
- Collaborate directly with traders and developers to relay critical system and software issues, and assist with patching and recovery.
- Contribute to process improvements, documentation, and knowledge-sharing materials (runbooks, FAQs, retrospectives).
- Own incident response, follow up on lessons learned, and drive continuous improvement of support operations.
WHAT WE’RE LOOKING FOR
- Advanced knowledge of Linux; strong troubleshooting experience via CLI.
- Experience working within the options space and familiar with one core market CME-Cboe.
- Proficient in Python and Bash scripting for automation.
- Experience querying databases (SQL, Snowflake).
- Prior experience supporting trading systems in a high-pressure, fast-paced environment.
- Excellent problem-solving and communication skills; comfortable working with technical and non-technical teams.
- Detail-oriented with a proactive, ownership-driven approach to incident management and process improvement.
Compensation
The salary range for this role is listed below. This role is also eligible for an annual discretionary bonus. The discretionary bonus will be dependent upon the individual’s skills, experience, qualifications, and firm performance.
Most teams at CTC, with the exception of Trading, follow a hybrid workplace model, subject to change based on business need.
Our Benefits
We strongly believe in the well-being of our employees and their families so we offer outstanding benefits to support you both professionally and personally. These benefits include generous time off, insurance coverage, paid parental leave, free breakfast and lunch (plus healthy snacks, of course), wellness reimbursement, and a variety of other benefits focused on providing the best employee experience.
(Disclaimer: interns and contractors are not eligible for benefits at CTC)
Our Commitment to Diversity, Equity and Inclusion
At CTC, we aim to cultivate a workplace that celebrates diversity and each person feels included, engaged and empowered. Where each of us feels we belong. We are committed to having a diverse workforce and are proud to be an equal opportunity employer. CTC does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us at info@chicagotrading.com. Note that emails sent to this email account for non-disability related issues, such as following up on an application, will not receive a response.
Use of Artificial Intelligence (AI)
Information submitted by job applicants may be subject to review and analysis by automated systems, including Artificial Intelligence (AI), as part of the recruitment process. Such systems are utilized to enhance the efficiency and effectiveness of our hiring procedures. Applicants are advised that any information provided may be evaluated by AI tools to ensure an equitable and thorough assessment.
Ready to apply?
Apply to CTC Lateral - Website & LinkedIn
Business Manager - Systematic
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Chicago Trading Company (CTC) is a premier proprietary trading firm specializing in options market making. Our collaborative culture fuels innovation in quantitative research, systematic trading strategies, and cutting-edge trading technology. For over three decades CTC has provided critical liquidity across derivatives exchanges worldwide - making them fairer, more transparent, and more efficient.
We strive to be the most innovative firm in the industry today, tomorrow, and long into the future while upholding ethical excellence. We believe that CTC makes a positive impact on the markets, the lives of our employees, and all the communities to which we belong. Started in 1995 by a team of forward-thinking Traders, we are proud to call ourselves an industry leader that keeps making markets and each other better.
This high visibility role directly supports senior leadership and is pivotal in scaling and driving operational excellence for CTC’s systematic trading business. You will collaborate closely with quantitative researchers, traders, technologists, and cross functional enterprise teams to accelerate strategic initiatives - expanding product offerings, optimizing execution costs, and strengthening risk management frameworks.
WHAT YOU'LL DO
- Assist in building roadmaps, reviewing interdependencies, and help with sequencing.
- Help team members break projects down into smaller, incremental commercial steps. Track progress and drive accountability.
- Anticipate breaks in project plans, escalate and adjust plans as projects pivot.
- Improve team communication by getting right stakeholders in the room, re-centering focus by summarizing current state, shepherding projects to sensible next steps and defining what good follow-ups looks like.
- Develop solid understanding of data processes and infrastructure. Understand current and future downstream data use cases. Drive data requirements as they relate to model research use cases.
- Help business leads drive high degree of consistency between research and production.
- Drive cross team collaboration with other businesses and departments.
- Assist in supporting technical upgrades to management tooling.
- Optimize workflows: map end-to-end processes, identify bottlenecks, and recommend enhancements or new tools to enable continuous improvement.
- Foster a high-performance culture: create a collaborative culture committed to problem solving, high quality delivery, and ongoing refinement of processes.
WHAT WE'RE LOOKING FOR
- Bachelor or Master’s degree in Business, Computer Science, Engineering, or related field (preferred).
- Experience in systematic trading, quantitative / technical program management, or consulting in options/volatility strategies - or similarly complex environments.
- Understanding of options risk (Greeks, volatility surfaces), internalization/externalization trade flows, and delta hedging fundamentals.
- Proven track record in program and process management across engineering and trading, with expertise in OKRs, dependency mapping, and post incident analysis.
- Exceptional communication skills - capable of producing clear, concise reporting, making decisive recommendations, and driving swift execution.
- Adaptive problem solver with a growth mindset - able to learn from setbacks, pivot quickly, and champion continuous improvement.
- Genuine commitment to CTC’s values of diversity, ethical excellence, and equal opportunity - thriving in a fast-moving, collaborative environment.
Compensation
The salary range for this role is listed below. This role is also eligible for an annual discretionary bonus. The discretionary bonus will be dependent upon the individual’s skills, experience, qualifications, and firm performance.
Most teams at CTC, with the exception of Trading, follow a hybrid workplace model, subject to change based on business need.
Our Benefits
We strongly believe in the well-being of our employees and their families so we offer outstanding benefits to support you both professionally and personally. These benefits include generous time off, insurance coverage, paid parental leave, free breakfast and lunch (plus healthy snacks, of course), wellness reimbursement, and a variety of other benefits focused on providing the best employee experience.
(Disclaimer: interns and contractors are not eligible for benefits at CTC)
Our Commitment to Diversity, Equity and Inclusion
At CTC, we aim to cultivate a workplace that celebrates diversity and each person feels included, engaged and empowered. Where each of us feels we belong. We are committed to having a diverse workforce and are proud to be an equal opportunity employer. CTC does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us at info@chicagotrading.com. Note that emails sent to this email account for non-disability related issues, such as following up on an application, will not receive a response.
Use of Artificial Intelligence (AI)
Information submitted by job applicants may be subject to review and analysis by automated systems, including Artificial Intelligence (AI), as part of the recruitment process. Such systems are utilized to enhance the efficiency and effectiveness of our hiring procedures. Applicants are advised that any information provided may be evaluated by AI tools to ensure an equitable and thorough assessment.
Ready to apply?
Apply to CTC Lateral - Website & LinkedIn