Why You'll Love This Role

Cribl is seeking a Professional Services Consultant. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

In this role, you'll be helping customers strain valuable data from discardable data.  You’ll be instrumental in shepherding customers that are starting out on their Cribl journey and also in helping established customers uncover even more value. You will have the ability to interact and see new technology and solutions from our vast and diverse customer base. Are you excited to help? We certainly are at Cribl.

As An Active Member Of This Team, You Will...

• Demonstrate technical leadership and authority in the areas of observability and/or security.
• The opportunity to be the thought leader in driving complex deployments of Cribl products while working side by side with the customers to resolve their unique problems.
• Work with a team of incredibly talented and dedicated peers, all the way from the Engineering, Sales Engineering, Support and Customer Success Engineers.
• Lead and execute complex customer engagements, serving as the technical authority, and ensuring successful architecture, design, development, deployment, operationalization, and documentation.
• Enhance Cribl's learning ecosystem by creating valuable resources such as best practice documentation, informative blog posts, comprehensive runbooks, engaging workshops, and effective customer training materials.
• Facilitating knowledge transfer, enablement, coaching, and mentoring for team members, customers, and/or partners.
• This position may require stand-by, on-call, or off-hours duties

If You've Got It - We Want It

• Minimum 5 years of hands-on experience in technical consulting or big data analytics, demonstrating proficiency in advanced technical concepts and methodologies.
• Extensive expertise in deploying and managing AWS/AZURE/GCP Cloud environments, including advanced configuration and optimization techniques.
• Exceptional command over Big Data Analytics tools such as Splunk, Elastic, Grafana, DataDog, Exabeam, and Azure Sentinel, with a deep understanding of their technical intricacies and practical applications.
• Proven track record of working with complex Enterprise applications, including proficiency in deploying and managing Kubernetes, Docker, and other automation technologies.
• In-depth knowledge and experience with both Unix and Windows operating systems, proficient in utilizing command line interfaces and GUIs to accomplish complex tasks.
• Proficient in scripting languages such as JavaScript, with recent experience developing scripts and automation workflows.
• Ability to effectively communicate and engage with a diverse range of stakeholders, including technical personnel like administrators, as well as executive-level partners, demonstrating strong interpersonal and presentation skills.
• Passionate about delivering exceptional customer experiences and solving complex technical challenges, consistently going above and beyond to meet and exceed customer expectations.
• BONUS POINTS:
• Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team
• Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics
• Ability to travel up to 30%

Salary Range ($114,500 - $190,800)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.

#LI-KM1
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Sales Ambassador 

Sales Ambassadors at Lush are experts in product and brand knowledge, as well as  providing exceptional customer consultations and product demonstrations. Sales  Ambassadors cultivate strong team relationships and contribute to overall shop excellence  in both sales and operations. On the shop floor, they consistently surpass daily sales goals  while creating a fun and inclusive team environment that keeps customers coming back for  more.  

We encourage you to put yourself in the customer's shoes and think about what would make  their day. Whether it's providing personalized product recommendations or sharing your  knowledge and expertise, you have the power to create a unique and memorable experience  for every shopper. 

For our Sales Ambassadors, it's not just about selling soap – it's about making a positive  impact on the world, one bar at a time! 

Responsibilities: 

Sales & Customer Experience:

• Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals.  Take ownership of your results and actively work to grow your contribution to the store’s  overall sales.  
• Customer Experience: Consistently deliver a world-class customer experience to every  customer who walks through our doors. Connect with customers and identify their needs by  listening attentively and asking open-ended questions. Show off our amazing products by  demonstrating their unique benefits and features. Seek opportunities to make customers' day  and leave the world Lusher than we found it. 
• Building the Brand: Educate customers on our brand values including our stance on Fighting  Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked  Packaging. Expertly articulate these values in the shop and through community engagement  by hosting store parties and other initiatives that help bring in more traffic. Spread the word  about what makes Lush unique, and inspire others to join us in making a positive impact on  the world! 
• Product Passion: Continually expand your product knowledge with ongoing learning and  diving deep into all things Lush. Stay up-to-date on our products, ingredients, and unique  benefits to confidently and consistently make informed product recommendations for every  customer's needs.  

Team Involvement: 

• Development: Utilize Lush resources to develop effective sales techniques and product  knowledge to improve your performance, support the growth of your team, and increase  sales. Take ownership of your development, assess your performance, and actively seek  feedback, resources, and opportunities to improve and elevate your skills, knowledge, and abilities.  

• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively  listen to team members’ perspectives related to diversity, equity, inclusion, and belonging  (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and  recognizing and valuing each employee's unique contributions. 

Operational Excellence: 

• Time and Attendance: Be punctual, reliable, and present at work. Actively participate in  teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up-to-date  with company news and updates. 
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to  enhance the customer's shopping experience and drive sales. 
• Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments  to product displays based on sales to improve the customer experience. 
• Policies and Procedures: Ensure you are practicing company standards for opening and  closing, product integrity, respectful workplace, and health and safety. 

Qualifications: 

Required: 

• Excellent customer service skills 
• Flexibility to adapt to changing situations and  priorities in a fast-paced environment 
• Knowledge and passion for skincare, natural  beauty, and ethical business  
• Flexible schedule to accommodate store needs,  including evenings, weekends, and holidays 

Preferred: 

• Experience with consultation-based customer  service models
• Strong problem-solving skills to  address issues that arise in  day-to-day operations
• Experience working in a team  environment 
• Experience working in skincare  or cosmetics 
• Experience in cross cultural  collaboration and DEIB or social  justice training
• Fluency in Spanish, French, or other languages