About the Company 

At Redpin, we simplify life’s most important payments. Buying a property overseas can be stressful—especially when it comes to moving money. Through our Currencies Direct and TorFX brands, we’ve been helping customers do exactly that for over 25 years.

With recent investment, we are building a new generation of digital products and services that make international real estate payments simpler, faster, and more transparent.

As part of Redpin 2.0, we are transforming from a horizontal FX platform into a verticalized, embedded software company, positioning ourselves as the global solution for real estate payments.

About the Role

At Redpin, this role is not just about managing infrastructure — it’s about building intelligent, scalable, and developer-first platforms that power our next-generation digital products.

As a Senior Software Engineer – DevOps, you will play a hands-on role in designing, building, and operating cloud-native infrastructure and DevOps platforms, with a strong emphasis on automation, reliability, security, and cost efficiency.

We are looking for a DevOps Engineer with exposure to AI/ML or Generative AI use cases, who can help us embed intelligence into our engineering ecosystem — from pipelines to observability and platform operations.

What You'll Do

AI / ML / GenAI

• Hands-on experience with platforms such as OpenAI, Bedrock, or Vertex AI
• Strong understanding of prompt engineering and AI API integrations
• Solid foundation in machine learning concepts and LLM architectures

Cloud Infrastructure (AWS)

• Design and implement AI-powered automation solutions for DevOps and platform engineering use cases
• Build and integrate AI agents to enhance developer productivity
• Develop and maintain CI/CD pipelines with AI-assisted workflows
• Design, provision, and operate secure, scalable AWS infrastructure
• Work across compute, networking, storage, and IAM
• Support multi-account AWS environments and apply governance guardrails
• Implement Infrastructure as Code (IaC) using Terraform and/or CloudFormation
• Troubleshoot and resolve cloud infrastructure issues

CI/CD & DevOps Automation

• Build, maintain, and optimize CI/CD pipelines for application and microservices teams (preferably using GitLab or GitHub)
• Automate build, test, security scanning, and deployments
• Implement deployment strategies such as blue-green, canary, and rolling deployments
• Improve pipeline performance, stability, and developer experience

Cloud Security & Governance (Execution Focus)

• Implement AWS security best practices including IAM, VPC security, encryption, and secrets management
• Enforce tagging standards, access controls, and policy guardrails
• Integrate security scanning (SAST, DAST, container scanning) into CI/CD pipelines
• Support audit and compliance requirements

Reliability & Observability

• Implement and manage monitoring, logging, and alerting solutions
• Build dashboards for system health, availability, and performance
• Improve system reliability through automation and proactive monitoring

Cloud Cost Optimization

• Monitor and optimize AWS costs across services.
• Implement right-sizing, autoscaling, and storage lifecycle policies.
• Support Savings Plans and Reserved Instance optimization.
• Promote cost-efficient cloud usage and architecture

DevOps Best Practices

• Apply and promote DevOps principles such as automation, CI/CD, and IaC.
• Reduce operational toil through tooling and automation.
• Support teams in adopting cloud-native and DevOps best practices

Collaboration & Mentorship

• Work closely with application, SRE, and security teams.
• Mentor junior DevOps engineers through code reviews and hands-on guidance.
• Contribute to documentation, runbooks, and operational standards

What You’ll Need

• Strong hands-on experience with AWS (EC2, EKS, ECS, VPC, IAM, RDS, S3, CloudWatch)
• Experience building AI agents or automation bots
• Familiarity with MLOps and FinOps practices
• Strong scripting skills (Python or Bash)
• Proven experience with CI/CD tools (GitLab CI, GitHub etc.)
• Strong experience with Infrastructure as Code (Terraform preferred)
• Hands-on experience with Docker and Kubernetes (EKS)
• Solid understanding of Linux, networking, and cloud security
• Experience with monitoring, logging, and alerting systems
• Strong troubleshooting and automation skills

Bonus Points

•  AWS Config, CloudTrail, GuardDuty
• Observability tools (Corologix, ELK, Datadog)
• GitOps tools (ArgoCD, Flux)
• Scripting skills in Python, Go, or Bash
• Exposure to FinOps practices
• AWS Certified Solutions Architect – Associate or Professional

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward together.

Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

About the Company

At Redpin we simplify life's most important payments. Buying a new property overseas can be a stressful time, especially when it comes to moving your money. Through our Currencies Direct and TorFX brands we've been helping people do just that for over 25 years. With recent investment we're now on a mission to build a new range of digital products and services that will make moving money Internationally for Real Estate purchases even easier

We’re on a mission to become the solution for Real Estate payments everywhere. To do this, we are transitioning our business from a horizontal FX platform to a verticalized, embedded software company, as we look to the future and Redpin 2.0.

About the Role

At Redpin, we’re passionate about building software that solves problems. We count on our site reliability engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand customer deployments, we’re seeking an experienced SRE to deliver insights from massive-scale data in real time. Specifically, we’re searching for someone who has fresh ideas and a unique viewpoint, and who enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences for every interaction. 

What You'll Do

• Run the production environment by monitoring availability and taking a holistic view of system health.
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement.
• Provide primary operational support and engineering for multiple large-scale distributed software applications.
• Design, implement, and maintain highly available and scalable infrastructure and systems on AWS.
• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
•  Create sustainable systems and services through automation and uplifts.
•  Balance feature development speed and reliability with well-defined service-level objectives

What You’ll Need

• Bachelor’s degree in computer science, Software Engineering, or a related field. (Master's degree preferred)
• 4+ years of experience as a Site Reliability Engineer or in a similar role.
• Strong knowledge of system architecture, infrastructure design, and best practices.
• Proficiency in scripting and automation using languages like Python, Bash, or similar technologies.
•  Experience with cloud platforms such as AWS, including infrastructure provisioning and management.
• Strong understanding of networking principles and protocols.
• Experience with supporting Java, Spring Boot, Hibernate JPA, Python, React, and .NET technologies Application.
• Knowledge of API gateway solutions like ApiGee and Layer 7.
•  Experience working with databases such as RDS, SQL Server, Postgres SQL.
• Familiarity with messaging systems like MQ, ActiveMQ, and Kafka.
•  Proficiency in managing servers such as Tomcat, JBoss, Apache, NGINX, and IIS.
• Experience with containerization using EKS (Elastic Kubernetes Service).
•  Knowledge of CI/CD processes and tools like GitLab, Jenkins, Artifactory, and Ansible.
• Proficiency in monitoring tools such as Coralogix, CloudWatch, Grafana, and Prometheus.
• Strong problem-solving and troubleshooting skills with the ability to analyse and resolve complex technical issues.
•  Excellent communication and collaboration skills to work effectively in a team environment.
•  Strong attention to detail and ability to prioritize and manage multiple tasks simultaneously.
• Self-motivated and able to work independently with minimal supervision. 

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together.

Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law

About the Company 

At Redpin we simplify life's most important payments. Buying a new property overseas can be a stressful time, especially when it comes to moving your money. Through our Currencies Direct and TorFX brands we've been helping people do just that for over 25 years. With recent investment we're now on a mission to build a new range of digital products and services that will make moving money Internationally for Real Estate purchases even easier

We’re on a mission to become the solution for Real Estate payments everywhere. To do this, we are transitioning our business from a horizontal FX platform to a verticalized, embedded software company, as we look to the future and Redpin 2.0.

As part of this mission, we’re thrilled to announce we have opened a new office in Hyderabad!

About the Role

As a staff engineer for backend services at Redpin, you will be working on the designing, creating and running the product catalogue for some of our greenfield new products. We have a long roadmap ahead of us and rarely run out of interesting problems to tackle. To name some of the products we are running – we have our own core account/payments infrastructure adapted to a variety of customer segments such as Legal, Real Estate and Notaries.

We work in full-stack teams, grouped under common domains. As staff engineer you will work on early engineering phases to lay the groundwork for the teams in your area. 

What You'll Do

• Own the Architecture: Define, align, and maintain the target architecture for your domain, ensuring all services and projects follow best practices and long-term technical vision.
• Design & Develop Systems: Build robust, scalable backend services using Java and Spring Boot, and contribute to frontend development using js where needed.
• Build & Enhance APIs: Design, develop, and maintain high-quality APIs powering web and mobile experiences.
• Drive Performance & Security: Ensure systems meet high standards for performance, reliability, and security across all layers.
• Integrate Cloud Technologies: Collaborate with cross-functional teams to integrate and optimize cloud services within the platform.
• Champion Code Quality: Write clean, maintainable, well-tested code and establish coding standards for the team.
• Lead Through Influence: Partner closely with the Engineering Manager and other engineers to deliver architectural designs effectively and consistently.
• Mentor & Upskill: Guide, mentor, and support engineers through code reviews, technical discussions, and continuous improvement initiatives.
• Elevate Engineering Practices: Advocate for best practices in CI/CD, observability, testing, and automation across the team.

What You’ll Need

• 8+ years of experience building large-scale backend or full-stack applications.
• Deep expertise in a backend framework such as Spring / Spring Boot.
• Strong problem-solving skills and passion for building user-centric, scalable systems.
• Solid understanding of Object-oriented programming & design patterns, Exception handling, memory management, Spring components (controllers, services, repositories, security)
• Proficiency in RESTful API design and development.
• Experience with frontend development React/Angular.
• Ability to think strategically, break down complex problems, and drive cross-team alignment.
• Strong communication and organizational skills to influence engineering direction.
• Create and Review architectures, code, and design proposals to ensure high standards and alignment.
• Work closely with product, design, and cross-functional teams to deliver user-centric solutions.
• Identify bottlenecks and drive improvements in system performance, reliability, and maintainability.
• Champion engineering best practices, automation, and continuous improvement initiatives.
• Collaborate on long-term architectural strategies and technical roadmaps.

Bonus Points

• Mastery over Java’s core APIs, such as collections, streams, and concurrency frameworks.
• Experience working in a B2B fintech environment would be an added advantage.

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together.

Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Senior Software Engineer – Backend

Engineering Department

Location: Hyderabad, India (Hybrid)

About the Company

At Redpin we simplify life's most important payments. Buying a new property overseas can be a stressful time, especially when it comes to moving your money. Through our Currencies Direct and TorFX brands we've been helping people do just that for over 25 years. With recent investment we're now on a mission to build a new range of digital products and services that will make moving money Internationally for Real Estate purchases even easier

We’re on a mission to become the solution for Real Estate payments everywhere. To do this, we are transitioning our business from a horizontal FX platform to a verticalised, embedded software company, as we look to the future and Redpin 2.0.

As part of this mission, we’re thrilled to announce we are open a new office in Hyderabad! We’re recruiting for several Engineering roles covering backend services (Java).

About the Role

We’re seeking Senior Java Engineer to join the development of our new product suite (online portal, PropertyPay & PropertyConnect). As a Senior Backend Engineer, you’ll play a pivotal role in creating robust, scalable, and intuitive applications that empower customers to handle Real Estate transactions including international payments with ease.

This is a new role, based out of the Hyderabad area. The successful candidate will be at the forefront of our new product development and will have significant opportunity to take ownership of some of our upcoming feature

What You'll Do

• Design and Development: Create robust, efficient, and scalable backend services using Java and Spring Boot.
• API Development: Design, build, and maintain APIs for web and mobile applications.
• Performance and Security: Ensure application performance, scalability, and security best practices.
• Cloud Integration: Collaborate with cross-functional teams to integrate cloud services into our backend infrastructure.
• Code Quality: Write high-quality, maintainable code that adheres to industry standards.
• Mentorship: Support junior and mid-level team members, conduct code reviews, and foster a culture of continuous improvement.

What You’ll Need

• Minimum 6+ years of professional experience as a Backend Engineer.
• Experience showing strong problem-solving skills and a passion for creating user-centric solutions.
• Core backend proficiency and Modern backend framework
• Understanding of Spring components like controllers, services, repositories, and security.
• Proficiency in designing and implementing RESTful APIs.

Bonus Points

• Mastery over Java’s core APIs, such as collections, streams, and concurrency frameworks.
• Experience within a B2B fintech environment would be highly desirable

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together.

Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Title: Director of Engineering, Customer Experience

Location: Hyderabad (Hybrid)

About the Role 

Our goal is to become the leader in payments and embedded software for international property, making it faster, simpler, and safer to buy and sell property abroad. 

Our new offering will cater to the different stakeholders involved in the process, from the buyers and sellers themselves to legal service firms and title companies to property management, banks and real estate agents. Underpinning this is the core platform, which is fundamental to the business's infrastructure.  

As we expand into new geographies, the need to remain compliant and adhere to local regulatory standards, whilst maintaining global scalability, becomes increasingly more important. Their core platform will fuel this growth and coupled with our new B2B offering, the buying and selling of international property to be easier than ever.  

What You'll Do 

As a Director of Engineering for the consumer-facing teams, you will lead a 40+ people organization focused on elevating user experience across our Consumer FX products (web and mobile), B2B applications, serving the new use cases of the Property space.  

You will lead a distributed organization spread across India (Mumbai and Hyderabad) and the UK. Managing through a leadership team of senior managers, engineering managers, and staff engineers.  We are on a mission to become the embedded finance solution for high-value international transactions. You will drive the culture of technical excellence and customer-centricity required of us there 

• Build a consumer-centric culture – embed the end user mindset in every engineering decision. Building a data-driven engineering organization that is striving to continuously improve users’ experience and improve product market fit. 

• Raise the technical bar – You'll set high standards of technical design and implementation, and ensure our systems are operationally excellent. You’ll plan and prioritize impactful technical investment initiatives for your teams to ensure our products stand the test of time and enable future use cases. 

• Ship value – You’ll support your teams to deliver a wide range of new features and capabilities for our products, engaging with cross-functional stakeholders, including product managers, sales team, compliance teams, and other engineering managers to bring user-centric, scalable solutions live for all users around the world.  

• Develop talent – You’ll hire and empower the people in your team to be the best engineers they can be, while maintaining a supportive and engaging team environment. You’ll foster a culture of ownership, autonomy, and impact, where people find pride in shipping high quality code that solves real problems. 

 What You’ll Need  

• Leadership Experience: Proven experience in a similar capacity as a Director of Engineering (or equivalent), scaling technology organizations, managing managers, and Staff+ Engineers
• Team building: A strong track record of building and scaling high-performing engineering teams, including recruiting, mentoring, and retaining top-tier talent across distributed sites (on-site and remote)
• Experience in building Consumer-facing products
• Technical excellence: A deep technical background in modern software architecture, with a history of building scalable, global, customer-facing applications that prioritize user experience.
• Outcomes Over Outputs: Experience driving cultural change and rapidly improving quality and delivery standards to produce measurable business outcomes, not just feature outputs.
• Global FinTech/Tech Experience: Previous experience operating within a financial or technology company with a global footprint and stringent compliance standards.
• Cross-Functional Collaboration: Proven ability to thrive in fast-paced, highly collaborative environments, partnering seamlessly with Product, Sales, and Marketing teams. 

 Bonus Points 

• Previous experience of building embedded software products in new categories
• Previous experience at a B2C/B2B Payments Provider 

Berkadia Services India Pvt Ltd

Job Description

Reports To                    Manager

The Opportunity 

The Credit Analyst will be responsible for assisting Credit Operations teams (across various offices in US) at all stages of Commercial Real Estate deal underwriting. The Credit Analyst will be responsible for generating reports on property financials, evaluating risks associated with the transactions and preparing presentations for loan committee and management. The Analyst will be responsible for timely reporting and quality of work product being submitted.

In this role, individual will be required to work on one or multiple aspects of Credit Operations with the following key responsibilities –   

• Assist in all aspects of deal processing from screening and application through underwriting, closing and delivery of the loan to servicing. Generate proforma cash flows, identify and evaluate risks associated with a proposed transaction, and prepare formal presentations for management and/or loan committee.
• Act as liaison between underwriters, GPO analysts, mortgage banking staff, closers, in the collection, review, analysis, and dissemination of due diligence materials necessary for the underwriting, approval, and closing of GSE loans.
• Maintain Berkadia systems (e.g. OmniView) with current, applicable deal level data to facilitate production accurate of metrics and reports.
• Coordinate the ordering, and receipt of all third-party reports for GSE loans. Ensure timely receipt of reports from third party vendors.
• Create, organize and maintain underwriting file, create deal checklist with critical dates and deadlines identified, file and maintain deal checklist as due diligence items are received, reviewed, and accepted, and distributes updated checklist weekly.
• Perform various tasks as assigned by Underwriter which may include ordering market reports and credit reports; conducting real estate tax searches; running crime searches; and searching internet sources (e.g. Google) for sponsor, property, and market news.
• Support the UW in organizing the delivery of necessary materials to corporate funding facility partners.
• Assist the Underwriter in preparing GPO feedback material. Arrange and distribute materials for GPO debrief meeting.
• To be able to match the requirements of the process in terms of being available and be flexible to work in multiple shifts.
• Draft / provide input to ensure that departmental policies & procedures are documented and maintained considering revised / new policies / procedures / systems on a continuous basis and present to management for approval. In addition, constantly review processes in operation and provide suggestions for improvement.
• Provide relevant management information at agreed intervals to the Manager/AVP/VP/ Site Director - India
• Work with the Asst. Manager to ensure a high level of motivation, positive communication and a professional work environment throughout the department.
• Determine and organize appropriate employee trainings/one on one meetings/team meetings, when there is a need.
• Perform other duties and special projects as assigned by Management.

Your Qualification

Education:  

• Minimum of B.Com is a must, banking industry is an added advantage.
• Prior experience within Financial Analysis is an added advantage.
• Knowledge of commercial real estate operations including cash flows is a must.
• Must be PC literate in MS windows environment with strong Microsoft Excel and Word skills.
• Excellent organizational and analytical skills.
• A willingness to learn and a positive attitude are essential.
• Ability to work independently and in a team environment through.
• Openness to take on additional responsibilities (work the unconventional way) - create job aids, work on projects to build the templates, enhance tools & technology.
• Collaborate with people across office locations.
• Must be proficient in English, excellent written and oral communication skills.
• Ability to read and interpret documentation.
• Must be able to think outside the box, research problems and provide workable solutions as needed.
• Understands the importance of training and support opportunities for further functional and interpersonal skill development.

Conditions Of Work  

• This position is in Split Shift, however, working additional hours/days is required, as necessary, to meet internal and external deadlines and fulfill the job responsibilities
• To be able to match the requirements of the process in terms of being available and be flexible to work in multiple shifts.
• Though limited, ability and willingness to travel in India and internationally when necessary is required
• While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Functional Skills  

• Exhibit a sense of urgency in managing responsibilities.
• Exhibit solid time management skills and works to exceed all deadlines.
• Demonstrate willingness to take on additional responsibilities and work in unconventional ways.
• Exhibit proficiency and pro-activeness in interaction with various individuals and groups.
• Display ownership and work with minimum supervision.
• Display ability to follow up on all outstanding issues.
• Demonstrate an ability to manage multiple tasks under pressure and prioritize.
• Excel in managing customer expectations with consistent results.

Perks & Benefits          

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include – 

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement. 

• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings. 

• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents. 

• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops. 

• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program. 

About us 

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                            

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/ 

For details about India operations, please visit https://berkadia.com/india/ 

Why us? 

Here At Berkadia, We Believe People Matter. 

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients. 

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly. 

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

Berkadia Services India Pvt Ltd

----------------------------------------------------------------------------------------------------------------

Integrity is Everything I We Take the Long View I We believe People Matter I

 We Stand for Excellence I We Love our Jobs I We Innovate

Job Title:

Assistant Vice President – Servicing

Location & Shift:

Hyderabad (Berkadia Services India Pvt Ltd)
Flexi Shift: 11:00am to 8:00pm (with flexibility to stretch as business requires)

Servicing Overview:

Berkadia’s Servicing division overseeing key aspects of the commercial real estate loan life cycle post-disbursement. This includes loan boarding, collateral management, compliance, modifications, and payoffs.

Role Overview:

The AVP is a senior leader and responsible for functions like surveillance, financial statement analysis, rent rolls, site inspections, and watch-list loans.

The role combines strategic execution, people leadership, operational oversight, and continuous improvement in alignment with global business objectives.

Key Responsibilities:

• Team Leadership & Communication:
  Lead, motivate, mentor, and coach line managers to ensure effective communication and execution of business strategy. Create an engaging and inclusive environment where team members understand expectations and their achievements are recognized.
• Strategic Collaboration:
  Work closely with India and U.S. stakeholders to understand and implement business strategy, tailoring operational plans to meet global objectives.
• Operational Execution:
  Manage multiple servicing verticals (including investor and rating agency requests) with an emphasis on accuracy, timeliness, and regulatory compliance.
• Business Metrics & KPIs:
  Establish, track, and report on business metrics; proactively drive corrective actions to ensure delivery of KPIs.
• Process Improvement, Transformation & Innovation:
  Partner with transformation and technology teams to evaluate and improve business processes, drive automation and standardization, propose enhancements, and support the implementation of new ideas and technological solutions.
• Risk, Compliance, Audit & Regulatory Controls:
  Anticipate operational risks, implement mitigation plans and robust quality controls, and ensure adherence to all auditing, regulatory and compliance standards relevant to CRE servicing. Proactively escalate and resolve issues.
• Change Management & Corporate Initiatives:
  Oversee the rollout of corporate initiatives and employee development programs aligned with Berkadia’s change management philosophy and People strategy.
• Employee Engagement & Talent Management:
  Collaborate with business leaders and the People team to support employee engagement, satisfaction, retention, productivity, and talent acquisition.

Qualifications:

• Bachelor’s degree in any discipline, MBA preferred
• Minimum 14 years’ professional experience (with at least 8 years in a people leadership role, preferably in the CRE industry)

Perks & Benefits:

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include –

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings.
• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents.
• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops.
• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.

About us

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                           

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/

For details about India operations, please visit https://berkadia.com/india/

 Why us?

 Here At Berkadia, We Believe People Matter.

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients.

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

Berkadia Services India Pvt Ltd  

-----------------------------------------------------------------------------------------------  

       Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I We Love our Jobs I We Innovate  

The Opportunity 

The Senior Manager – Service Desk role is responsible for the strategic evolution and operational excellence of Berkadia’s Service Desk, leading the transformation from a traditional support model to an AI‑enabled, insight‑driven, self‑service‑first organization. This role owns the reduction of recurring issues, expansion of intelligent automation, and proactive elimination of support demand while ensuring high‑quality support for Berkadia’s global user community.

As a senior leader within Enterprise Technology Services (ETS), this role oversees cross‑regional teams, drives continuous improvement in customer experience, and partners closely with Innovation Technology and business leaders to align service delivery with organizational strategy. Based in India, the Senior Manager serves as a key ETS leader, providing local leadership, strengthening team culture, and representing the organization across India‑based offices.

In this role, individual will be required to work on one or multiple aspects of Innovation verticals with the following key responsibilities –   

Primary responsibilities include the following:

• Own the development of the product strategy and vision supported by internal and external analysis.

Service Desk Strategy & Transformation

• Lead the strategic evolution of the Service Desk, with a primary focus on AI enablement, self‑service expansion, intelligent automation, and measurable reduction of support demands.
• Drive proactive problem management and recurring issue elimination through trend analysis, root cause investigation, and cross‑team collaboration.
• Partner with Innovation Technology, ETS, and other stakeholders to identify and implement automation and workflow optimization opportunities that improve efficiency and user experience.

Customer Experience & Stakeholder Leadership

• Build strong, trusted relationships with business leaders and internal customers by developing a deep understanding of business needs and acting as a strategic advisor for workplace technology support.
• Own Service Desk performance outcomes, including customer satisfaction, resolution quality, demand reduction, and adoption of self‑service and automation capabilities.
• Lead customer experience sessions with business units, translate feedback into actionable improvements, and communicate progress and outcomes to leadership.

Operational Excellence & Metrics

• Ensure reliable, secure, and cost‑effective global support across multiple channels (voice, chat, email, and self‑service) through effective oversight of cross‑regional teams.
• Establish and govern Service Desk operating standards, including processes, escalation models, and service level expectations.
• Leverage Service Desk metrics, KPIs, reports and insights to identify risks and opportunities, prioritize corrective actions, and continuously improve service performance and customer outcomes.
• Establish and enforce clear escalation procedures for individual incidents, systemic service issues, and emerging team or organizational risks; ensure timely communication and escalation to appropriate technical leaders, business stakeholders, and executive partners to mitigate impact and enable informed decision‑making.

Team Leadership & Talent Development

• Lead, coach, and develop a high‑performing Service Desk organization, with an emphasis on future‑ready skills such as automation, AI‑assisted support, analytics, and customer experience leadership.
• Evaluate team skill sets, define clear career paths, and implement training and development programs aligned with the evolving Service Desk operating model.
• Serve as a trusted point of contact for employee feedback and concerns, escalating themes and insights to leadership to support continuous improvement.
• Own and continuously improve Service Desk communication standards across voice, chat, and email, ensuring interactions are clear, professional, and effective for a global user base.
• Coach and develop Service Desk staff on spoken communication, active listening, tone, and cultural awareness to improve clarity and confidence in phone and real‑time support interactions.
• Implement targeted training to strengthen written communication skills for chat and email, including clarity, brevity, empathy, and appropriate use of professional language.
• Establish and reinforce communication best practices tailored to each support channel (casual chat, phone, and email) to improve customer understanding, collaboration, and satisfaction.

India Leadership & Representation

• Serve as the senior ETS leader in India, providing local leadership, strengthening team culture, and representing the organization across India‑based offices.
• Foster collaboration across regions and teams while promoting a positive, inclusive, and high‑engagement work environment.
• Other duties as assigned.

Preferred Qualifications:

• Proven experience leading global or cross‑regional Service Desk organizations supporting 24x7x365 operations.
• Proven ability to apply AI‑enabled and automation‑driven approaches to modernize Service Desk operations, reduce recurring issues, and shift support toward self‑service and proactive resolution.
• Demonstrated success driving Service Desk transformation, including automation, self‑service adoption, and reduction of recurring issues and service demand.
• Strong ability to use service metrics, trends, and analytics to improve response times, resolution quality, and customer experience.
• Demonstrated strength in leading and developing globally distributed teams, including improving communication effectiveness across cultures and support channels.
• Experience establishing and governing Service Desk standards, escalation models, and performance expectations.
• Familiarity with modern IT Service Management (ITSM) platforms (e.g., FreshService or equivalent).
• Excellent verbal and written communication skills, with the ability to influence frontline teams, business partners, and executive stakeholders.

QUALIFICATIONS AND SKILLS REQUIRED 

Education & Experience 

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Over all 10+ years of work experience
•  7+ years of experience in a similar position
• Experience supporting US & India user bases is preferred. 

Perks & Benefits          

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include – 

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement. 

• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings. 

• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents. 

• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops. 
• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program. 

About us 

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                            

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/ 

For details about India operations, please visit https://berkadia.com/india/ 

Why us? 

Here At Berkadia, We Believe People Matter. 

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients. 

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly. 

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.   

                                                                                                         Berkadia Services India Pvt Ltd

                                                                       -----------------------------------------------------------------------------------------------

       Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I We Love our Jobs I We Innovate.

Job Description – Network Engineer II – Operations (Enterprise Technology Operations)

Job Title

Network Engineer II – Operations / Enterprise Technology Operations

Position Summary

The Network Engineer II – Operations is responsible for executing network-focused project work and providing operational support for enterprise networking environments, with a strong emphasis on supporting large office locations in India. This role is intended for a mid-level network engineer with approximately 5–10 years of experience and a minimum CCNA certification (CCNP recommended) or equivalent industry certification.

This position is execution-oriented and hands-on. The engineer will implement network designs and standards defined by the Core Networking team, execute approved project deliverables, and support day-to-day operational network needs. The role focuses on reliable delivery, operational stability, and hands-on troubleshooting rather than network architecture ownership, cloud-native design, or advanced automation development.

Key Responsibilities

• Execute approved network project work and implementations on behalf of the Core Networking team.
• Provide operational support for enterprise networking environments, including LAN/WAN, routing, switching, firewalls, VPNs, SD-WAN, and wireless infrastructure.
• Serve as the primary Operations network engineer supporting large office locations in India, including troubleshooting, remediation, and coordination with local IT teams and vendors.
• Perform network changes, upgrades, and maintenance activities in accordance with established operational and change management practices.
• Troubleshoot and resolve network connectivity, performance, and reliability issues, including participation in incident response and escalation bridges.
• Support office build-outs, expansions, refreshes, and relocations from a networking perspective.
• Collaborate with Core Networking, Cloud, Infrastructure, and EOC teams to ensure effective execution of projects and timely incident resolution.
• Maintain accurate network documentation, including configurations, diagrams, standards, and operational runbooks.
• Support after-hours or scheduled maintenance windows as required to ensure operational stability.
• Other duties as assigned.

Required Qualifications

• 5–10 years of hands-on experience in enterprise networking or network operations roles.

• CCNA or comparable industry certification required (e.g. FortiNet).
• Strong hands-on experience with FortiGate firewalls.

• Strong practical experience with Layer 2 and Layer 3 networking concepts, including routing and switching.

• Hands-on experience operating and troubleshooting enterprise campus switching and wireless platforms (Cisco and/or HPE Aruba).

• Practical experience supporting firewall and VPN technologies in an operational environment.
• Strong troubleshooting skills with a methodical, operations-focused approach to problem resolution.
• Experience supporting geographically distributed office environments, preferably including international locations.
• Familiarity with structured incident and escalation processes, including working with an EOC/NOC/SOC or similar operations function.
• Clear written and verbal communication skills, with the ability to collaborate effectively across teams and time zones.

Preferred Qualifications

• CCNP or comparable industry certification preferred.

• Hands-on experience with Fortinet tooling beyond FortiGate (e.g., FortiManager and centralized policy/configuration management).

• Experience supporting large office environments in India or similar regions.
• Working knowledge of AWS networking concepts (e.g., VPCs, routing, security groups, and connectivity) from an operational support and troubleshooting perspective.

• Exposure to SD-WAN operations (monitoring, incident triage, and basic troubleshooting), network access control (e.g., 802.1x/NAC), and enterprise wireless solutions.

• Familiarity with network monitoring, logging, and alerting tools.
• Experience working in agile or execution-focused operations teams that respond to escalations and changing priorities.

Preferred Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• Equivalent combination of education and relevant work experience will be considered.

About us: (Company Overview)     

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                           

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/

For details about India operations, please visit https://berkadia.com/india/

Why us?

Here At Berkadia, We Believe People Matter.

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients.

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

Berkadia Services India Pvt Ltd

Job Description

Reports To                    Manager

The Opportunity 

The Credit Analyst will be responsible for assisting Credit Operations teams (across various offices in US) at all stages of Commercial Real Estate deal underwriting. The Credit Analyst will be responsible for generating reports on property financials, evaluating risks associated with the transactions and preparing presentations for loan committee and management. The Analyst will be responsible for timely reporting and quality of work product being submitted.

Global Production Operations (GPO) – Teams in GPO conduct research and analysis of properties financial statements, social and economic drivers, and ownership structure to determine the value of the asset and potential loan value for various lending options.  

In this role, individual will be required to work on one or multiple aspects of Credit Operations with the following key responsibilities –   

• Assist in all aspects of deal processing from screening and application through underwriting, closing and delivery of the loan to servicing. Generate proforma cash flows, identify and evaluate risks associated with a proposed transaction, and prepare formal presentations for management and/or loan committee.
• Act as liaison between underwriters, GPO analysts, mortgage banking staff, closers, in the collection, review, analysis, and dissemination of due diligence materials necessary for the underwriting, approval, and closing of GSE loans.
• Maintain Berkadia systems (e.g. OmniView) with current, applicable deal level data to facilitate production accurate of metrics and reports.
• Coordinate the ordering, and receipt of all third-party reports for GSE loans. Ensure timely receipt of reports from third party vendors.
• Create, organize and maintain underwriting file, create deal checklist with critical dates and deadlines identified, file and maintain deal checklist as due diligence items are received, reviewed, and accepted, and distributes updated checklist weekly.
• Perform various tasks as assigned by Underwriter which may include ordering market reports and credit reports; conducting real estate tax searches; running crime searches; and searching internet sources (e.g. Google) for sponsor, property, and market news.
• Support the UW in organizing the delivery of necessary materials to corporate funding facility partners.
• Assist the Underwriter in preparing GPO feedback material. Arrange and distribute materials for GPO debrief meeting.
• To be able to match the requirements of the process in terms of being available and be flexible to work in multiple shifts.
• Draft / provide input to ensure that departmental policies & procedures are documented and maintained considering revised / new policies / procedures / systems on a continuous basis and present to management for approval. In addition, constantly review processes in operation and provide suggestions for improvement.
• Provide relevant management information at agreed intervals to the Manager/AVP/VP/ Site Director - India
• Work with the Asst. Manager to ensure a high level of motivation, positive communication and a professional work environment throughout the department.
• Determine and organize appropriate employee trainings/one on one meetings/team meetings, when there is a need.
• Perform other duties and special projects as assigned by Management.

Your Qualification

Education:  

• Minimum of B.Com is a must, banking industry is an added advantage.
• Prior experience within Financial Analysis is an added advantage.
• Knowledge of commercial real estate operations including cash flows is a must.
• Must be PC literate in MS windows environment with strong Microsoft Excel and Word skills.
• Excellent organizational and analytical skills.
• A willingness to learn and a positive attitude are essential.
• Ability to work independently and in a team environment through.
• Openness to take on additional responsibilities (work the unconventional way) - create job aids, work on projects to build the templates, enhance tools & technology.
• Collaborate with people across office locations.
• Must be proficient in English, excellent written and oral communication skills.
• Ability to read and interpret documentation.
• Must be able to think outside the box, research problems and provide workable solutions as needed.
• Understands the importance of training and support opportunities for further functional and interpersonal skill development.

Conditions Of Work  

• This position is in Split Shift, however, working additional hours/days is required, as necessary, to meet internal and external deadlines and fulfill the job responsibilities
• To be able to match the requirements of the process in terms of being available and be flexible to work in multiple shifts.
• Though limited, ability and willingness to travel in India and internationally when necessary is required
• While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Functional Skills  

• Exhibit a sense of urgency in managing responsibilities.
• Exhibit solid time management skills and works to exceed all deadlines.
• Demonstrate willingness to take on additional responsibilities and work in unconventional ways.
• Exhibit proficiency and pro-activeness in interaction with various individuals and groups.
• Display ownership and work with minimum supervision.
• Display ability to follow up on all outstanding issues.
• Demonstrate an ability to manage multiple tasks under pressure and prioritize.
• Excel in managing customer expectations with consistent results.

Perks & Benefits          

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include – 

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement. 

• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings. 

• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents. 

• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops. 

• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program. 

About us 

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                            

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/ 

For details about India operations, please visit https://berkadia.com/india/ 

Why us? 

Here At Berkadia, We Believe People Matter. 

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients. 

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly. 

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

Berkadia Services India Pvt Ltd

-----------------------------------------------------------------------------------------------

       Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I

We Love our Jobs I We Innovate

Job Description

Position – Process Expert

Department – Corporate Communications

Positions - 1

Location – Hyderabad

Reports to – Senior Manager, Corporate Communications

Shift – 11:00 AM to 8:00 PM

Job summary:

 A Corporate Communications Process Expert is responsible for designing, optimizing, and governing the end‑to‑end communications processes that enable effective internal and external communications deliverables across the India platform. This role ensures that communications is qualitatively reviewed, workflows adhered to, best tools leveraged, and governance frameworks are streamlined, measurable, and aligned with corporate communications goals.

 Roles and Responsibilities:

1. Develop effective copy for email communications, newsletters, leader messaging, blogs, press releases, social media updates, announcements, website copy along with owning the content lifecycle. (creation →qualitative review → version control)
2. Define and enforce editorial standards, tone-of-voice, style guides, and brand usage across all communications mediums in the India offices
3. Define KPIs, monitor communication effectiveness, and apply data-driven insights to continuously improve processes to make measurable impact. (reach, engagement, readability, funnel conversion, sentiment, employee awareness).
4. Design creatives for internal and external communication assets to include infographics
5. Ability to produce and edit video content for both internal and external communication assets.
6. Participate in project initiatives and brainstorming sessions to support communication goals.
7. Plan, organise, coordinate and support companywide Communications led events, vendor management and employee engagement.
8. Have experience with Crisis Communications. Must have handled negative publicity, develop crisis plans, and mitigate damage.
9. Support external communications by enhancing the site’s corporate brand presence across social media platforms, internet, intranet ensuring all activities align with the organization’s strategic objectives and brand guidelines.

Qualifications, skills and competencies

1. Must be a Graduate with a degree in communications, or journalism, or public relations or relevant field with overall 6 to 8 years of experience in communications
2. Experience with communication analytics and reporting.
3. Must be a creative problem-solver with an ability to think big picture possibilities.
4. Knowledge of social media management, digital marketing and SEO practices.
5. Familiarity with the latest tools and platforms, including social media, content management systems
6. Adept in MS Office Applications: Word, Excel, Outlook, and PowerPoint
7. Must have knowledge of various AI design tools to include Canva

Perks & Benefits         

• Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include –
• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings.
• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents.
• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops.
• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.                   

 About us

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.             

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/

For details about India operations, please visit https://berkadia.com/india/

Why us?

Here At Berkadia, We Believe People Matter.

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients.

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

About the Company

At Redpin we simplify life's most important payments. Buying a new property overseas can be a stressful time, especially when it comes to moving your money. Through our Currencies Direct and TorFX brands we've been helping people do just that for over 25 years. With recent investment we're now on a mission to build a new range of digital products and services that will make moving money Internationally for Real Estate purchases even easier

We’re on a mission to become the solution for Real Estate payments everywhere. To do this, we are transitioning our business from a horizontal FX platform to a verticalized, embedded software company, as we look to the future and Redpin 2.0.

About the Role

At Redpin, we’re passionate about building software that solves problems. We count on our site reliability engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand customer deployments, we’re seeking an experienced SRE to deliver insights from massive-scale data in real time. Specifically, we’re searching for someone who has fresh ideas and a unique viewpoint, and who enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences for every interaction.

What You'll Do

• Run the production environment by monitoring availability and taking a holistic view of system health.

• Build software and systems to manage platform infrastructure and applications

• Improve reliability, quality, and time-to-market of our suite of software solutions.

• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement.

• Provide primary operational support and engineering for multiple large-scale distributed software applications.

• Design, implement, and maintain highly available and scalable infrastructure and systems on AWS.

• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding.

• Partner with development teams to improve services through rigorous testing and release procedures.

• Participate in system design consulting, platform management, and capacity planning.

• Create sustainable systems and services through automation and uplifts.

• Balance feature development speed and reliability with well-defined service-level objectives

What You’ll Need

• Bachelor’s degree in computer science, Software Engineering, or a related field. (Master's degree preferred)

• 5+ years of experience as a Site Reliability Engineer or in a similar role.

• Strong knowledge of system architecture, infrastructure design, and best practices.

• Proficiency in scripting and automation using languages like Python, Bash, or similar technologies.

• Experience with cloud platforms such as AWS, including infrastructure provisioning and management.

• Strong understanding of networking principles and protocols.

• Experience with supporting Java, Spring Boot, Hibernate JPA, Python, React, and .NET technologies Application.

• Knowledge of API gateway solutions like Kong and Layer 7.

• Experience working with databases such as Elastic, SQL Server, Postgres SQL.

• Familiarity with messaging systems like MQ, ActiveMQ, and Kafka.

• Proficiency in managing servers such as Tomcat, JBoss, Apache, NGINX, and IIS.

• Experience with containerization using EKS (Elastic Kubernetes Service).

• Knowledge of CI/CD processes and tools like Jenkins, Artifactory, and Ansible.

• Proficiency in monitoring tools such as Coralogix, CloudWatch, Zabbix, Grafana, and Prometheus.

• Strong problem-solving and troubleshooting skills with the ability to analyse and resolve complex technical issues.

• Excellent communication and collaboration skills to work effectively in a team environment.

• Strong attention to detail and ability to prioritize and manage multiple tasks simultaneously.

• Self-motivated and able to work independently with minimal supervision