Job Description: Delivery Manager

 Role Summary:

The Delivery Manager plays a critical role in leading the operational and technical execution of Zeta’s services for assigned clients. This position is responsible for cross-functional coordination across Client Services, Data, TechOps, and Engineering teams, ensuring excellence in service delivery, campaign operations, and project execution. The Delivery Manager is expected to proactively manage resources, risks, scope, communications, and client satisfaction while upholding internal standards and driving operational efficiency.

Key Objectives:

• Ensure client deliveries are met with high quality, on time, and within scope and
• Act as a strategic liaison and escalation point for internal and external
• Continuously improving delivery processes, tool adoption, and communication
• Drive successful execution of projects, campaigns, and platform-related initiatives across the account

Essential Responsibilities

 Client Delivery Leadership

• • Lead the execution of contracted services, ensuring SLAs, KPIs, and scope commitments are met or
  • Manage service-based communications, align with Client Successon program status while owning delivery-specific
  • Take ownership of client-facing updates, project calls, and postmortems for major initiatives or

·       Project  Program Management

• Coordinate intake, scoping, and LOE documentation for all delivery-related
• Lead delivery of SOWs, change requests, onboarding, campaign migrations, and platform
• Track delivery milestones, risks, burn rates, blockers, and communicate project health
• Execute risk mitigation strategies, raise red flags for financial or resource misalignment, and ensure resource

·       Technical Issue Resolution Oversight

• Own triaging, RCA documentation if any, and client communication for all delivery-affecting issues (campaign errors, data issues, tech bugs).
• Act as the first point of contact for issue investigation across the Zeta Marketing
• Collaborate with Engineering, TechOps, and SMEs to resolve platform, campaign, and integration

·       Resource Margin Management

• Monitor resource allocation across concurrent projects and
• Track and report delivery effort budget/retainer usage to optimize client profitability.
• Collaborate with Client Success to identify and resolve delivery issues or scope misalignment early.

·       Delivery Standards Continuous Improvement

• Promote adherence to Zeta-defined delivery SOPs, documentation standards, and best
• Contribute to process improvement initiatives - from pilot to measurement - to elevate delivery quality and reduce cycle
• Lead knowledge-sharing initiatives across the Enterprise Operations
• Facilitate the execution of all internal teams to effectively deliver Zeta’s contracted services to assigned clients.

Required Skills Experience:

 Service Delivery Management

• • 3–5 years of experience in delivery, account operations, or technical project management in a Martech, agency, or enterprise SaaS
  • Proven experience with end-to-end project management methodologies, including Agile, Waterfall, and hybrid
  • Strong track record managing cross-functional teams, project planning, and risk
  • Experience leading multi-phase marketing or data projects with external

Technical Platform Knowledge

• Solid understanding of Email Marketing Platforms (EMPs) such as Zeta Marketing Platform (ZMP), Salesforce Marketing Cloud (Omni Channel Marketing such as Email, SMS, Push ), Adobe Marketo, Epsilon Harmony (Agility Harmony / PeopleCloud), Oracle Responsys, Oracle Eloqua, HubSpot Marketing Hub, Mailchimp etc.…
• Hands-on experience in managing the full campaign lifecycle: intake, planning, creative briefing, setup, QA, approval, deployment, monitoring, and post-campaign
• Proficiency with HTML/CSS for emails, AMPscript, Liquid, or personalization scripting in modern
• Familiarity with Webhook/API integrations for real-time or trigger-based marketing use
• Knowledge on basic SQL skills
• Understanding of Email KPIs such as Open Rate, Click-through Rate (CTR), Bounce Rate, Unsubscribes, and Deliverability; experience in A/B testing strategies and multivariate
• Experience using Dynamic Content and Personalization blocks to improve customer engagement and message
• Exposure to Audience Segmentation and List Management, including complex criteria-based segmentation and exclusion
• Knowledge of Inbox Placement, Spam Testing, and tools like Litmus or Email on Acid to validate rendering and deliverability across devices and email
• Comfortable using reporting and analytics dashboards (e.g., native ESP dashboards, Google Analytics integrations, or third-party attribution platforms) to track and optimize email
• Awareness of data privacy laws and best practices in email compliance (CAN-SPAM, GDPR).

Tool Proficiency

• Project Management: JIRA, Smartsheet, Confluence or
• Collaboration: SharePoint, Microsoft Teams, Slack, Data C QA: SQL, Excel (pivot tables, lookups), BI tools (Tableau, Power BI – a plus). Documentation C Reporting: Google Suite, MS Office (Word, PowerPoint, Excel).

Soft Skills  Communication

• Excellent verbal and written communication; able to simplify complex topics for non-technical
• Ability to work in a client time
• Strong client management and stakeholder coordination
• Detail-oriented, self-motivated, and proactive problem-solver.
• Comfortable working under tight deadlines and across time
• Adaptable and growth-oriented; thrives in dynamic and fast-paced

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Role Overview:

The IT SOX Director is responsible for the end‑to‑end ownership of the SOX compliance program, covering IT General Controls (ITGCs), IT Application Controls (ITACs), automated controls, and Business / Financial Reporting SOX. This role partners closely with Information Security, IT, and Finance to ensure effective control design, testing, remediation, and continuous improvement in support of SOX Sections 302 and 404.

Key Responsibilities:

1. IT SOX Program Leadership & Strategy:

• Own and lead the end‑to‑end IT and Financial Reporting SOX program, ensuring effective design, operating effectiveness, remediation, and continuous improvement.
• Oversee SOX compliance for:
• IT General Controls (ITGCs), IT application controls, and automated controls across existing and new systems supporting financial reporting.
• Lead financial reporting risk assessments to determine SOX scope for new or changed business processes

1. Risk Assessment, Scoping & Control Design

• Lead annual and ongoing IT risk assessments to determine SOX scope for existing systems, new applications, platforms and technology changes
• Lead annual and ongoing risk assessments to determine SOX scope for existing and new financial reporting process; Manage the review of design and operating effectiveness of the process

1. SOX Testing Oversight & Issue Management:

• Oversee the design and operating effectiveness reviews of:
• ITGCs and ITACs across scoped systems and platforms
• Business and financial reporting controls across in‑scope processes
• Direct and guide the team through all phases of SOX testing, including planning, walkthroughs, testing, review, and reporting.

• Perform quality reviews of testing results to ensure accuracy, completeness, and audit readiness, and drive timely completion of in‑house SOX testing.
• Prepare IT and business process owners for external SOX audits, walkthroughs, and inquiries.
• Review SOC 1 Type II reports, assess control implications, and coordinate discussions with relevant process owners including Complementary User Entity Controls.
• Support identification, evaluation, and remediation of SOX deficiencies in partnership with stakeholders.

1. Audit & Stakeholder Management

• Coordinate and support external auditor requests, including walkthroughs, evidence submission, and issue resolution.
• Build strong working relationships with IT, Engineering, Information Security, and Finance Controllers to ensure smooth SOX execution.

1. Process Improvement, Automation & Transformation

• Identify and implement opportunities to automate IT and SOX controls, reduce manual effort, and increase auditor reliance.
• Drive standardization and quality of SOX documentation, including process flows, Risk & Control Matrices (RCMs), system diagrams, and role matrices.
• Promote continuous improvement through effective use of SOX tools, GRC platforms, AI tools, and data analytics. 

1. Team Leadership & Talent Development

• Lead, coach, and mentor the in‑house SOX team, fostering technical excellence and accountability.
• Set clear performance expectations, review work quality, and develop a high‑performing compliance culture.
• Support capability building and succession planning within the SOX function. 

1. Regulatory & Industry Awareness

• Stay current with SOX, PCAOB, COSO, and IT risk management standards, including emerging focus areas (eg: AI)
• Monitor regulatory developments and proactively adapt the SOX program to meet changing expectations

Skills required:

• Strong working knowledge of ITGC, ITAC, Key data reporting testing and financial reporting SOX
• Ability to interpret and leverage SOC 1 / SOC 2 reports, including evaluation of CUECs and sub‑service organizations
• Strong working knowledge on SOX scoping for IT applications/platforms and financial reporting process
• Strong understanding of COSO Internal Control Framework and alignment of IT controls to financial reporting risks
• Solid understanding of IT environments including ERP systems, cloud platforms, dev Ops, change pipeline and cloud controls
• Proven ability to lead, coach, and manage inhouse SOX teams
• Clear, concise communication of IT and financial reporting risks and control issues to senior management and audit committee

Education Qualification required:

• CA/CPA/IT or MBA Engineering graduates/Certified Information System Auditor/ with 10 to 15 years of IT SOX experience. The candidate should also possess reasonable business SOX experience.
• In-depth expertise in the COSO framework, PCAOB standards, and IT control environments.
• Demonstrated success leading large-scale, complex SOX programs within public company settings.
• Strong ability to engage and influence senior leadership and external auditors.

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race,

gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

ABOUT KHAN ACADEMY

Khan Academy is a fast-paced, nonprofit on a mission to provide free, world-class education for anyone, anywhere. We reach millions of students every month and are growing rapidly. We’re building a library of world-class instructional and practice resources that empowers learners. Whether they’re studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything. 

ABOUT KHAN ACADEMY INDIA

Khan Academy India aims to deliver a world-class user experience to learners in India that is locally relevant and is enabled by a strong on-the-ground team and operations. Our learning system is mastery-based, which allows students to master key concepts at a pace that’s right for them before moving on to more challenging content. From serving under 500,000 learners in 2016, we are now serving almost 10  million learners a month across our websites, apps and youtube channels. These learners include both independent learners accessing us at home and teacher directed learners in schools.  Our focus is to reach the underserved by making our content  accessible in local languages and by working with large public school systems. Khan Academy is already available in English, Assamese, Hindi, Hinglish, Odia, Marathi, Kannada,  Telugu and Punjabi. 

ABOUT THE INDIA SCHOOLS TEAM 

In line with our focus to reach the underserved, we partner with government school systems to improve student learning outcomes by enabling teachers and students to optimally utilize the tools and resources on the Khan Academy platform. From our government partnerships, we have reached 2 million learners this last year, partnering with 65,000+ schools across various states. Our goal is to expand our scale to reach over five million learners in five  years. 

The Schools Team works in a lean and collaborative way with our partners, developing strong implementation plans and providing support at every step of the way. Specifically, the team supports teachers and administrators through training and resources, and enabling peer-to-peer sharing. We learn and constantly iterate by gathering feedback and through data-backed insights and efficacy studies.

ABOUT THE ROLE

Khan Academy India is looking for a passionate individual to join our growing Schools Team as a Project Lead consultant to support our programme with the school education department in Telangana. The role  will be based in Hyderabad. In this role, you will be responsible for driving the implementation of the Khan Academy programme in the state, in collaboration with the Department of School Education, Telangana.  You will also work closely with Khan Academy India’s Content team, Partner Operations, Teacher Professional Development, and Data and Efficacy teams to ensure high-quality implementation of our programme. 

Please note that is a contract-based role (12-months contract, subject to extension).

Your key responsibilities will be to: 

• Support programme implementation: Work with Department of School Education, Telangana and the state nodal officer to help support the implementation of the Khan Academy learning platform across government schools in Telangana.
• Take ownership of work streams and deliver on the pre-agreed goals
• Deliver and support in delivering training to education officials (Khan Academy program mentors/administrative cadre) and teachers on a regular basis. 
• Follow up on training implementation and unearth insights and challenges to strengthen the program for all teachers continuously.
• Manage relationships: Build and maintain strong relationships with administration officials which include nodal officers, state resource persons, district-level officers, and school stakeholders.
• Gather data-backed insights: Assist the program and partners throughout the implementation to take the right decisions based on data-backed insights.
• Regularly conduct field visits(3-4/week) and have regular touchpoints with the officers and teachers to generate insights from the schools that will help the Khan Academy team identify strategic levers to increase adoption and deepen usage of Khan Academy. 
• Manage knowledge effectively: Ensure that all state discussions are documented in a standard format and keep key stakeholders (internal and external)  in the loop.
• Build our learning muscle by analyzing qualitative feedback from the state systems 
• Collaborate with the rest of the teams at Khan Academy India to ensure timely and successful delivery of our program and services. 
• Provide any other support, as needed, for the programme.

ABOUT YOU

You would be a great fit for the role if you are:  

• Someone with 5+ yrs of relevant work experience. Having been an educator or having worked with government schools in Telangana is an added advantage.

Fluent in English and Telugu (reading, speaking  and writing) 

• Someone with a strong collaborative mindset with an ability to build and maintain relationships with various stakeholders 
• Able to navigate through complex situations comfortably and make informed decisions aligned with the shared goals between partners and Khan Academy.
• Someone with strong organizational skills, attention to detail, and the ability to manage a variety of tasks simultaneously.
• Someone with an excellent ability to document information from multiple sources and present it in a consumable format for others in English and Telugu.
• Comfortable working with data – you are skilled at working with large volumes of data, identifying trends, and drawing evidence-based conclusions. You are equally comfortable analyzing qualitative insights and adjusting partnership plans accordingly.
• A great communicator – you can address different audiences using audience-appropriate language to communicate clearly and efficiently in multiple formats, including email, written documents, digital presentations, and verbal conversations. 
• A quick learner – you immerse yourself in new problems and quickly get up to speed.
• Someone with an entrepreneurial mindset, including a high tolerance for ambiguity, a penchant for experimentation, and a bias toward action. 
• Willing to roll up your sleeves and help the team get work done as we grow.
• Passionate about education and have a strong desire to change the world for the better.

Comfortable being based out of  Hyderabad  and traveling regularly across different schools in the state of Telangana.

LEARN MORE

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• A glimpse of our team:  http://www.khanacademy.org/about/the-team
• A glimpse of our content created: https://www.youtube.com/watch?v=ED8P8vchQJM
• Our Hinglish content in action: http://bit.ly/khanacademyyoutube 

HOW TO APPLY

• Attach your resume or Linkedin URL in the space provided below. 
• Please address the below-mentioned tasks and attach your response in the space provided below.

TASK

There are two assignment tasks required to be completed as part of the application process:

1. Task 1 - Data Analysis
2. Task 2 - Telugu writing skills

The instructions for both the assignments are in their corresponding hyperlinks.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.