MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift. This posting is for Third Shift, in which your working hours would be 8pm-5am PST. There is a desired commitment to this shift though applicants must have the flexibility to work a more typical schedule (12pm-9pm PST) during their ramping period (between 6 to 9 months) before transitioning to Third shift.

Weekend Shift: We are looking to speak to candidates who are interested in working out of our West Coast offices under our flexible or remote working models, Monday to Friday for the first 6-9 months depending on ramping speed. Once considered ramped, they will transition to a permanent Wednesday to Sunday work week to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to check off these boxes:

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273373874

Build, Deploy, and Maintain AI for an Unpredictable World

Striveworks helps organizations harness the power of artificial intelligence to solve real-world national security and business challenges by serving as the command center between data, models, and business outcomes. Founded by data scientists and engineers, Striveworks set out to make the journey from deployment to ongoing optimization simple and effective.

With Striveworks, organizations aren’t just deploying AI—they’re building systems that remain reliable, adaptable, and ready to scale in an unpredictable world. Mission-critical operations require models that perform where they’re deployed, scale as workloads grow, and adapt rapidly as AI capabilities advance. Striveworks meets these demands, increasing reliability and performance while lowering costs—and enabling confident, data-driven decision-making in dynamic environments.

The Role

As a Senior DevOps Engineer at Striveworks, you will be challenged—and trusted—on day one to take ownership of specific product deployments by maintaining, optimizing, and enhancing our on-premises and cloud computing environments. You will play a crucial role in the successful deployment of our software solutions to clients. You will be responsible for executing technical aspects of implementation projects and for ensuring the seamless integration, customization, and configuration of our software. You will be responsible for maintaining Striveworks’ software deployments using Infrastructure-as-Code (IaC) methodologies. Your expertise will play a critical role for the company as we deploy new instances of Striveworks’ AI operations (AIOps) capabilities to customer infrastructure.

You are right for this opportunity if you value and possess technical expertise and you enjoy pushing the boundaries of your capabilities. 

Your day-to-day will include:

• Automating IaC to manage virtual machines and deploy containers, services, and other infrastructure; applying your expertise to deploy custom Kubernetes clusters in AWS, Azure, GCP, on-premises, or hybrid cloud environments
• Working with platform developers, other DevOps teammates, and customer-facing teams to define requirements and build solutions for customer use cases of the platform
• Software deployments to commercial and, later, unclassified, CUI, and classified Department of Defense (DOD) networks
• Incident response and initial triage of critical system faults

The Senior DevOps Engineer works on the DevOps team. You will be responsible for monitoring, automating, and improving software reliability, performance, and availability for various projects. You will also act as a liaison between platform developers and customer-facing teams, taking on operational tasks to ensure the efficient functioning of Striveworks’ solutions. You will work alongside a team of software engineers and data scientists to help them deploy and operate their work as functional products, learning from them so that building effective AI solutions becomes second nature. You might provide guidance and leadership to junior DevOps team members.

You will directly contribute to the success of mission-critical systems within national security and commercial clients. You will be expected to wear multiple hats and to step into vacuums where improvements are needed, and you will be given the breadth to explore new technologies and solutions. 

This position offers a hybrid/on-site work environment at customer sites at Schofield Barracks  in Oߵahu, Hawaiߵi. You will be expected to travel up to 30% of the time, including some international travel.

The Right Fit

In addition to the specific skills and expertise detailed below, we are looking for individuals who share our values. Sharing a set of values allows us to move at the speed of trust. 

Collectively, we value a high-trust work environment where people respect each other and use candor kindly and constructively. We value work that intersects passion and perseverance, we geek out about the potential of our contributions, and we find joy in working hard on things that matter. Finally, we value taking ownership, having agency, and feeling individual responsibility for collective results.

Here’s what we’re looking for:

• 6+ years of direct, hands-on experience in:
• Python and/or Golang programming or other general-purpose programming languages
• Microservice deployment in Kubernetes
• Diagnosing and resolving issues within containerized environments
• Helm Chart and Kustomizations development/deployment
• Automation and IaC (e.g., Terraform, Ansible)
• Cloud infrastructure (e.g., AWS, Azure, GCP, or OpenStack)
• Managing and troubleshooting Linux systems (e.g., RHEL, Ubuntu, CentOS)
• The ability to work cross functionally to define requirements and build solutions for customer use cases of the platform
• The ability to respond professionally and competently to incident reports and triage critical system faults in environments where customers are present
• Active Secret (or above) US security clearance
• Due to the nature of this role, candidates must have US citizenship

The Wish List

We are very interested in candidates who possess the above qualifications, and we appreciate and consider the addition of:

• Experience with DOD networking, tools, infrastructure, security requirements, and policies 
• Proficiency with US federal information system security policies, including Security Technical Implementation Guides (STIGs), NIST SP 800-171, NIST SP 800-53, CMMC, and ICD 503
• Experience with software deployments to on-premises and cloud-based unclassified, CUI, and classified networks within the DOD
• Experience with DevSecOps/DevOps and CI/CD for the administration and deployment of GPU-enabled servers
• Experience deploying or maintaining Cloud Native Computing Foundation (CNCF) projects
• Experience with network-attached storage (NAS) and storage area network (SAN) technologies
• Experience with Kubernetes and cloud-native applications and services in denied, disrupted, intermittent, and limited (DDIL) impact environments 

The anticipated base pay range for this position is $200,000 to $250,000/year. Striveworks’ total compensation package includes a competitive base salary, equity grants, and cash bonuses. 

The Benefits

• Medical/dental/vision insurance
• Voluntary life, long-term disability, accident, and hospital indemnity insurance
• HSA and FSA (including dependent care FSA) plans 
• 401(k) plan
• Unlimited PTO
• Paid parental leave

Check us out on Built In!

Striveworks is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, belief, sex (including pregnancy and gender identity or expression), national origin, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Striveworks will not tolerate discrimination or harassment of any kind.

If you require assistance or a reasonable accommodation in the application process, please contact Operations at hr@striveworks.us.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification form upon hire.

Striveworks is a participating employer in the E-Verify program.