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IT Operations Helpdesk Administrator
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About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
We’re building a small remote IT Operations team in Vietnam to provide helpdesk and operational coverage during weekends and off-peak hours for a globally distributed company. We’re hiring three positions covering:
- Full weekend coverage (Saturday & Sunday, 24 hours) split across three 8-hour shifts
- Weekday shifts (one or two days per person, 06:00–14:00 ICT) covering Asia-Pacific business hours and bridging US/EU gaps
Schedules are coordinated across the team with flexibility to swap shifts as long as full coverage is maintained. Hours range from 24–32 per week depending on schedule.
These are hands-on roles splitting between reactive helpdesk support and proactive project work. During quieter periods you’ll have space for system improvements, maintenance, and new solutions.
Available Schedules (all times ICT/Vietnam)
Schedule A — 32 hours/week
Monday, Friday, Saturday, Sunday: 06:00–14:00
Schedule B — 32 hours/week
Tuesday, Wednesday: 06:00–14:00 | Saturday, Sunday: 14:00–22:00
Schedule C — 24 hours/week
Thursday: 06:00–14:00 | Saturday, Sunday: 22:00–06:00
Please indicate which schedule(s) you’re interested in when applying.
What You’ll Do
- First responder for employee IT support via helpdesk tickets, chat, and other channels.
- Troubleshoot issues across Windows, macOS, and Linux environments.
- Manage user accounts, access, and permissions through Okta, Active Directory, and Google Workspace.
- Administer SaaS platforms including CrowdStrike, Jira, Slack, and others.
- Handle zero-touch workstation deployment and remote endpoint management.
- Monitor systems and security tooling for alerts or events requiring escalation.
- Maintain support documentation and runbooks.
- Coordinate with vendors on hardware procurement, returns, and repairs.
- Take on project work — system improvements, automation, and new solutions during downtime.
You May Be a Good Fit If You Have
- Strong English proficiency, written and verbal. You’ll communicate with employees across multiple timezones via chat, tickets, and video calls.
- Experience in helpdesk, desktop support, or IT operations covering Windows, macOS, and Linux.
- Working familiarity with identity and access management — Okta, Active Directory, or similar.
- Comfort administering cloud-based platforms (Google Workspace, Jira, Slack, etc.).
- Familiarity with Linux servers and/or Windows Server environments.
- Some scripting ability (Bash, Python, or similar) or willingness to develop it.
- Basic understanding of cybersecurity principles — hands-on experience is a plus.
- Personal curiosity about technology — home labs, side projects, automation experiments, anything that shows you tinker and learn on your own.
Bonus
- SSO and provisioning protocols (SAML 2.0, SCIM).
- Endpoint management and zero-touch deployment tools.
- Networking fundamentals, VPNs, and firewall/routing concepts.
- A/V and telecom systems.
- Authorization and privilege management (LDAP/AD binding, least-privilege access).
Work Style
- Independent on weekends with escalation paths for critical issues.
- Weekday shifts overlap with the broader IT and security team for collaboration and handoffs.
- We value self-motivation, clear communication, and a genuine desire to grow your skills and step outside your comfort zone.
#LI-KG1
#LI-VIETNAM
#LI-INDIA
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