Key Responsibilities

• Responsible for overall system performance of SiC CVD products at our customers to achieve high customer satisfaction.
• Resolve customer issues. Find containments fast, then drive structural solution and implementation.
• Responsible for IQ performance and improvement of released products.
• Collect and Analyze and report system performance data and define improvement plants.
• Lead a team of peers for problem solving and root cause analysis.
• Support customer SiC CVD hardware development (both new development and CIP - continuous improvement projects)
• Drive ASM SOP’s and protocol, able to guide co-workers on One COMM (FSM/Fiori), PCP, PDP, change request, NC, FA, CIP, clear technical input in CCB
• Maintain and enhances procedures and documents checklists and best-known methods for service, preventive and corrective maintenance tasks.
• Work responsibly with all ASM resources and departments in a multifunctional and high paced atmosphere independent of supervision on highly complex problems
• Consistently provide fast, quality solutions to field and customer personnel and create new BKM’s through a documented procedure.
• Explain highly technical and complex information to peers, management, and customers both in verbal or written mediums.
• Have a safety-first mentality

Travel

• Be willing to travel domestically and internationally as required, typically 30-50%Travel

Education

• Master’s or bachelor’s Degree in engineering discipline
• 5-10 years of related experience
• Native Chinese and fluent English in speaking and writing

Requirements Knowledge

• 5 years of experience in the semiconductor industry including deposition experience in EPI, ALD, PEALD, and/or SiC 5 years’ experience with ASM specific toolsets is preferred.
• Bachelor's degree in a technical field (I.e. Mechanical, Electrical, or Chemical Engineering)
• Very highly skilled in electrical and mechanical techniques and overall equipment system knowledge (HW / SW, Process)
• Utilize logical troubleshooting methodologies to diagnose problems
• Strong knowledge of Semiconductor disciplines, such as vacuum techniques, robot controllers, PLCs, mechanical and pneumatic valves, and statistical process control.
• People management skills, ability to motivate and resolve conflict effectively
• Strong computer skills, working knowledge of MS Office, OneComm, SharePoint, Sap Competency

Customer Focused

• Build customer confidence in ASM products and services through direct contact and professional mannerisms in all situations
• Acts as a role model and mentor while assisting in the development of customer service skills with subordinates and peers
• Strong positive attitude even in a challenging environment
• Be a system expert for support of field problems, travel to customer site domestically and internationally

Results Drive

• Ability to handle multiple tasks simultaneously
• Ability to work both as an independent contributor and in various team environments
• Accurate, timely reporting
• Own and drive escalated equipment events to resolution following ASMs escalation protocols
• Driven personality with discipline of ownership of responsibilities and independence

Communications

• Excellent communication and interpersonal skills; speak and write in a clear, concise manner
• Organize and drive meetings through strong organizational skills and leadership qualities
• Ability to establish relationships in a matrix organization, across regions and time zones, and engage the right people for support as needed
• Strong presentation skills
• Accurately convey issues to peers, management, or customers and able to influence others to achieve results
• Strong ability to develop action plans for technical issues with customers and field personnel and present to the customer

Delegating

• Is able to delegate accountability of activities to peers and subordinates.

Directing

Evaluates and provides constructive feedback to co-workers about their results, responsibilities and performance

About Us:

We’re a fast-moving, AI-leveraged rapid prototyping lab creating innovative products in martech, fintech, web apps, websites, crypto, and more. Our product and project managers are the backbone of our mission to align teams and deliver prototypes at speed, blending cutting-edge tech with real-world impact.

Job Summary:

As a Product/Project Manager, you’ll lead cross-functional teams to bring ideas from concept to reality. Working closely with developers, designers, and marketing professionals, you’ll leverage AI-augmented tools to manage workflows and deliver scalable solutions in a rapid development environment.

Key Responsibilities:

• Use AI-augmented project tools (e.g., ClickUp AI, Notion AI, Monday.com AI, Taskade) to optimize workflows, track progress, and prioritize tasks.
• Define product vision and roadmaps for martech, fintech, web, or crypto projects.
• Coordinate teams to deliver prototypes and MVPs on time and within scope.
• Gather and prioritize requirements using user feedback and AI-driven analytics.
• Manage project timelines, budgets, and resources in an agile, iterative workflow.
• Communicate progress and risks to stakeholders, ensuring alignment and transparency.

Qualifications:

• 3+ years of product or project management experience in tech, ideally in fast-paced environments. Fresh Graduates with relevant experience leveraging AI tooling will be considered.

• Proficiency in tools like Jira, Trello, Asana, or similar for project tracking.
• Familiarity with AI-driven project management tools or analytics is a plus.
• Strong leadership and problem-solving skills, with adaptability to a prototype-driven setting.
• Bonus: Experience in martech (e.g., ad platforms), fintech (e.g., paymen systems), or crypto (e.g., blockchain projects).

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