All active Technical Product Manager roles based in Guatemala.
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What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
Location: Remote - (Mexico)
How You'll Make an Impact:
As a Sales Manager (Account Executive), you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.
Our Sales Team:
The Sales team is driven by the opportunity to build strong relationships, solve customer challenges, and drive business growth.
People who excel on our team are goal-oriented, adaptable, and effective delivering results and passionate to spread all the innovation behind our product to different types of customers.
What makes us special is our ability to stay connected and motivated, no matter where we are. Through open communication, teamwork, and a shared commitment to success, we support each other and celebrate wins together—because when one of us succeeds, we all do.
What You Bring to the Team:
What Sets You Up for Success:
Bonus Skills to Stand Out (Optional):
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Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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Apply to Third-Party Job PostsAt Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
As a Customer Onboarding Manager, you will own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch. You are responsible for driving time-to-value, coordinating integrations, leading customer trainings, and setting the foundation for long-term retention.
This is a project-management-driven, customer-facing role that requires strong organization, technical confidence, and the ability to manage multiple concurrent implementations in a fast-paced SaaS environment.
Serve as the primary point of contact during the first 30–60 days of the client's lifecycle.
Lead end-to-end onboarding and implementation for new Podium accounts.
Coordinate product setup, integrations, and account configurations.
Drive time-to-value by ensuring customers successfully launch and adopt the platform.
Conduct tailored onboarding sessions and full-team trainings across customer locations.
Proactively manage and resolve onboarding-related escalations.
Maintain detailed documentation and project tracking within CRM systems.
Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion.
Fluent English (written and spoken).
3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement.
Proven ability to manage multiple projects simultaneously with clear deadlines.
Strong client-facing communication skills and executive presence.
Experience leading virtual trainings or customer workshops.
High attention to detail and strong organizational skills.
Analytical mindset with comfort reviewing usage data.
Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday.
Experience with Salesforce, Gainsight, or other customer success tools.
Experience working with SMB customers.
Experience coordinating integrations or technical implementations.
Process improvement or operations mindset.
Onsite role – Zone 10, Guatemala City.
Monday–Friday, regular business hours.
Success in this role is measured by:
On-time implementations
Product adoption within first 30–60 days
Successful handoff to CSM
Customer satisfaction during onboarding
Law Benefits, Health and Life Insurance
13 paid holidays throughout the year,
Ready to apply?
Apply to Podium
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