PRIMARY PURPOSE

Varicent’s Customer Success team is seeking a Customer Enablement & Product Consultant to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical, scenario-based learning—emphasizing the "why" and "how" behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent’s Admin Enablement Program and our What’s New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

KEY RESPONSIBILITIES

Program Design & Development
• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs
• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats
• Ensure training materials reflect the most recent Varicent product updates, features, and best practices
• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention
• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals
• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience

Enablement Delivery

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions
• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases
• Adapt delivery based on customer audience, engagement level, and learner feedback in real time
• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions
• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction
• Serve as a facilitator for critical or high-profile training

Leadership

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism
• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge
• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams
• Provide input into team processes, facilitation standards, and best practices to ensure consistency and quality across vILT experiences
• Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions
• Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention
• Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives
• Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally
• Investigate and propose new technologies, particularly Generative AI, to improve the learning experience and drive efficiency in ILT operations

SKILLS & EXPERIENCE

• 6+ years of experience in instructional delivery, technical training, or customer enablement.
• Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
• Excellent presentation, facilitation, and communication skills.
• Ability to translate complex technical concepts into practical, learner-friendly content.
• Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).
• Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
• Demonstrated expertise in adult learning, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
• Proven track record of mentoring peers and contributing to team growth and maturity
• Strong organizational and time management skills, with an ability to balance delivery and strategic contributions
• Customer-obsessed, flexible, and collaborative—driven to make every learner experience count