How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 9 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We are looking for someone resourceful, organised, and proactive about getting things done to join our business development team in Burkina Faso.

Reporting to the Head of Business Development, you are the bridge between external companies and the internal Wave teams. The business development team cultivates the relationships, establishes partnerships and executes contracts based on the needs of the product and operation teams as we rapidly scale our business in Burkina Faso. 

In this role, you'll: 

Partnerships and Relationships: 

• Build and strengthen partnerships between Wave and key entities like the Central Bank, banks, microfinances, telecom companies, international remittances and businesses that Wave needs to scale. This will involve extensive research and leveraging your networks to determine the best partner for Wave, then owning the acquisition. You will also manage the relationships with all external stakeholders and ensure that Wave’s service level agreements are met. As Wave grows in the market, the types of partnerships and services required will change. 
• Do whatever it takes to help Wave scale in Sierra Leone! This will involve helping with a wide array of tasks across multiple disciplines.
• Strategic Reporting: 
• Produce key business performance reports periodically for Wave partners. This can be weekly, monthly, quarterly, bi-annually, annually or as needed.
• Develop and update presentations for partner meetings as well as internal playbooks.
• Communication and Culture: 
• Facilitate communication between external partners and internal Wave teams (Product, Finance, Distribution, Compliance, Legal) and work collaboratively internally to ensure that leads have the information needed to make decisions.
• Propagate Wave culture and ensure that Wave is a fun and rewarding place to work
• Compliance and Regulatory: 
• Ensure that Wave Sierra Leone complies with all the relevant regulations and specifications externally and internally alongside the Compliance team. Externally, this will mean making sure that we comply with the government of Sierra Leone’s business regulations and working closely with Wave’s bank partners to address compliance topics. Internally, this will require you to a) know what Wave requires from all its operations and b) constantly hold different departments and business unit heads accountable to make sure they are complying with the Wave standards.

Key details

• Location: Sierra Leone, or other regions. Willingness to relocate to other regions for 2-3 month periods is required.
• Work authorisation in the Sierra Leone is required. 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidised child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• University degree in Communications, Telecommunications, Finance, International Relations, Business Management, or a related field.
• At least 5 years experience in a similar position at banks, telcos, international remittance companies or Fintechs.
• Fluent in French and English.

You might be a good fit if you

• Have a strong network of friends and former colleagues from your work in B2B sales or work at a telecom operator that you are excited for an excuse to call, meet and work with
• Have identified and professionally engaged with strategic partners by seizing upon mutually beneficial opportunities, and being relentless in your pursuit.
• Have exceptional strategic thinking skills, proactive execution abilities, and a creative approach to generating leads.
• Are at ease in a boardroom giving presentations or preparing partner onboarding documents in French or English.
• Are enthusiastic about Wave's mission and excited to do what needs to be done to achieve it.
• Like teamwork, but you also know how to work well autonomously.
• Have demonstrated tenacity and a willingness to go the distance to get something done.
• Are very detail-oriented and seek to achieve excellence in everything you do.
• Have experience working at an international company.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth
  
  

How you'll help us achieve it

We are going through an extremely exciting period of growth in the Customer Support team. We are looking for a Customer Support Representative to join our thrilling journey ahead. Someone who is bordering on obsession about offering a world-class customer experience and who puts our customers at the heart of everything they do.

In this role, you'll: 

• Serve as the primary point of contact for customers, providing them with world-class service and support.
• Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure that customer needs are being met.
• Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary.
• Maintain up-to-date knowledge of Wave products.
• Use active listening skills to understand customer needs and provide solutions that address those needs.
• Participate in team meetings and contribute to continuous improvement initiatives.

Key details

• Location: Freetown, Sierra Leone.
• Contract Type: 6-month fixed-term contract.

Requirements

• Fluency in English and Krio.
• 3+ year's experience in a comparable position (Call center, Customer Service).
• Being able to work with flexible schedules.

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get something done.
• A strong sense of responsibility and an excellent ability to take initiative.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are client-oriented and have strong interpersonal skills.
• Are a diplomatic speaker.
• Have a teamwork spirit.
• Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value.

Join Our Team of Elite In-Home Personal Trainers - Empower Lives through Fitness!

BENEFITS/PERKS

• Work-life balance: Design your own schedule and choose the clients you prefer to work with.
• Freedom to succeed: No non-compete agreements, giving you the flexibility to work where and when you want.
• Competitive rates: Earn $25 to $45 per hour, rewarding your skills and dedication.
• Bonuses and rewards: Enjoy retention bonuses, client referral bonuses, and trainer referral bonuses.
• Liability insurance: Your safety and peace of mind are our priority, with comprehensive coverage through the Svetness General Liability policy.
• Customer support team: Focus 100% on your clients' goals while our dedicated concierge handles client requests and scheduling changes.
• Education and growth: Access free ongoing education resources, including live education webinars, and receive ongoing manager support to elevate your expertise.
• Fitness equipment discounts: Enjoy a 30% discount on fitness equipment to enhance your training programs.
• Partner programs: Access to discounts to your favorite lifestyle brands (Meal Prep, Supplements, etc)
• Warm client base: We bring clients directly to you, eliminating the need for selling or marketing efforts.
• Svetness App: Utilize our free app to easily track client progress, manage communications, and enter measurements seamlessly.

RESPONSIBILITIES

The Certified Personal Trainer will be responsible for providing one-on-one and couples personalized fitness instruction in person to clients at their home, apartment gym or outside while encouraging them to reach their fitness goals. Responsibilities are as follows:

• Customize client workout programs developed from the Initial Assessment
• Utilize the Svetness Fitness App for all client sessions, including programming & session notes
• Demonstrate each exercise and ensure client is performing correctly with or without modifications
• Conduct client Reassessments every 4-6 weeks
• Maintain client session appointments through Svetness scheduling software
• Able to provide a flexible schedule to accommodate client appointments
• Able to commute to and from client sessions up to 45 minutes

QUALIFICATIONS

• Certified Personal Trainer: Accredited by NCCA, DEAC, or NBFE.
• CPR/AED Certification: Ensure clients' safety with up-to-date CPR/AED training.
• Education and experience: High school diploma or GED equivalent and 1-3 years of personal training experience.
• Strong communication skills: Effectively communicate verbally, in writing, and technically.
• Knowledgeable in nutrition: Possess a basic understanding of nutrition and healthy living practices.
• Fitness expertise: Familiarity with a variety of exercise equipment and personal training methods.
• Physical ability: Capable of lifting, pushing, pulling up to 50 lbs. and performing athletic calisthenics duties.
• Requirements for this position include the possession of personal basic training equipment to effectively assist clients in achieving their goals. It is important to note that clients may not always have access to the necessary equipment.
• Reliable form of transportation