Customer Support Jobs in Freetown.
All active Customer Support roles based in Freetown.
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Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We are going through an extremely exciting period of growth in the Customer Support team. We are looking for a Customer Support Representative to join our thrilling journey ahead. Someone who is bordering on obsession about offering a world-class customer experience and who puts our customers at the heart of everything they do.
In this role, you'll:
- Serve as the primary point of contact for customers, providing them with world-class service and support.
- Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure that customer needs are being met.
- Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary.
- Maintain up-to-date knowledge of Wave products.
- Use active listening skills to understand customer needs and provide solutions that address those needs.
- Participate in team meetings and contribute to continuous improvement initiatives.
Key details
- Location: Freetown, Sierra Leone.
- Contract Type: 6-month fixed-term contract.
Requirements
- Fluency in English and Krio.
- 3+ year's experience in a comparable position (Call center, Customer Service).
- Being able to work with flexible schedules.
You might be a good fit if you
- Demonstrate tenacity and a willingness to go the distance to get something done.
- A strong sense of responsibility and an excellent ability to take initiative.
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are client-oriented and have strong interpersonal skills.
- Are a diplomatic speaker.
- Have a teamwork spirit.
- Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Personal Trainer
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Are you a dedicated and motivated personal trainer looking to make a significant impact on individuals' lives? We are actively seeking exceptional trainers to join our team and deliver personalized fitness experiences in the comfort of our clients' homes. Join us and be a part of a dynamic community that values your expertise, provides flexibility, and supports your professional growth.
Join Our Team of Elite In-Home Personal Trainers - Empower Lives through Fitness!
BENEFITS/PERKS
- Work-life balance: Design your own schedule and choose the clients you prefer to work with.
- Freedom to succeed: No non-compete agreements, giving you the flexibility to work where and when you want.
- Competitive rates: Earn $25 to $45 per hour, rewarding your skills and dedication.
- Bonuses and rewards: Enjoy retention bonuses, client referral bonuses, and trainer referral bonuses.
- Liability insurance: Your safety and peace of mind are our priority, with comprehensive coverage through the Svetness General Liability policy.
- Customer support team: Focus 100% on your clients' goals while our dedicated concierge handles client requests and scheduling changes.
- Education and growth: Access free ongoing education resources, including live education webinars, and receive ongoing manager support to elevate your expertise.
- Fitness equipment discounts: Enjoy a 30% discount on fitness equipment to enhance your training programs.
- Partner programs: Access to discounts to your favorite lifestyle brands (Meal Prep, Supplements, etc)
- Warm client base: We bring clients directly to you, eliminating the need for selling or marketing efforts.
- Svetness App: Utilize our free app to easily track client progress, manage communications, and enter measurements seamlessly.
RESPONSIBILITIES
The Certified Personal Trainer will be responsible for providing one-on-one and couples personalized fitness instruction in person to clients at their home, apartment gym or outside while encouraging them to reach their fitness goals. Responsibilities are as follows:
- Customize client workout programs developed from the Initial Assessment
- Utilize the Svetness Fitness App for all client sessions, including programming & session notes
- Demonstrate each exercise and ensure client is performing correctly with or without modifications
- Conduct client Reassessments every 4-6 weeks
- Maintain client session appointments through Svetness scheduling software
- Able to provide a flexible schedule to accommodate client appointments
- Able to commute to and from client sessions up to 45 minutes
QUALIFICATIONS
- Certified Personal Trainer: Accredited by NCCA, DEAC, or NBFE.
- CPR/AED Certification: Ensure clients' safety with up-to-date CPR/AED training.
- Education and experience: High school diploma or GED equivalent and 1-3 years of personal training experience.
- Strong communication skills: Effectively communicate verbally, in writing, and technically.
- Knowledgeable in nutrition: Possess a basic understanding of nutrition and healthy living practices.
- Fitness expertise: Familiarity with a variety of exercise equipment and personal training methods.
- Physical ability: Capable of lifting, pushing, pulling up to 50 lbs. and performing athletic calisthenics duties.
- Requirements for this position include the possession of personal basic training equipment to effectively assist clients in achieving their goals. It is important to note that clients may not always have access to the necessary equipment.
- Reliable form of transportation
We take pride in our commitment to building an environment that embraces individuals from different genders, backgrounds, and ethnicities. Our organization values diversity and encourages candidates of all gender identities, backgrounds, and ethnicities to apply. We believe in creating an inclusive space where every individual feels welcome, respected, and valued. Join us in our mission to foster a workplace that celebrates the unique perspectives and experiences of our diverse team.
Ready to apply?
Apply to Svetness Personal Training