Role & Team

As a Staff Engineer, you will work across multiple teams to evolve a suite of web and internal tools that enable utility companies to more effectively manage risks associated with climate change and wildfires.

We are seeking improvement in the following areas:

• Performance & Scalability: ensure that our product can handle 3x YoY growth 
• Accelerate time to value of new product capabilities
• Reduce the amount of manual work required to ingest vegetation analysis into our customer facing tools

At Overstory, our Staff Engineers are hands-on technical leaders whose influence extends beyond their team either through leading cross team initiatives, making technology choices for critical aspects of our technology platform or solving for critical technical challenges within teams enabling our business to achieve our rapid scaling plans (growing 3x YoY). 

This role will start off being primarily team scoped solving critical scaling challenges. There is scope to expand remit as we grow.

Time zone requirement: Europe (GMT/WET, CET, EET) and Eastern North America (NST, AST, EST)

What You'll Do

Technical Skills:

• Broad and deep understanding of system design with an ability to select the correct paradigm/technology given the situation and constraints.  
• Develops a deep understanding of our business domains and how technology can be applied to drive business impact. 
• Innovates and introduces new technologies or methodologies.
• Resolves complex technical challenges with innovative solutions.

Ownership:

• Leads cross-team initiatives or leads on architectural system design at team level
• Drives pragmatic technology choices/decisions making sensible trade offs in order to  balance current and future business needs.
• Defines coding standards and engineering best practices.
• Evaluates and recommends new tools and technologies.
• Hands-on contribution 

Leadership:

• Mentors and coaches engineers.
• Influences technical decisions at the organizational level.
• Collaborates with product managers and CTO to inform how technology can influence or enable the product strategy.

Skills & Experience

• Experience of working in a high growth scaleup environment 
• Product minded and able to demonstrate significant impact you have had on a business through the application of technology
• Proven experience of full stack development across the following (or similar) technologies: React/Typescript, Python/fastAPI, Postgres DB, Data pipelines)
• Comfortable working in a build it, run it environment (GCP, cloud run, grafana, k8s) - or similar
• Ability to design and implement scalable and resilient systems
• Strong leadership skills with the ability to mentor and coach engineers at all levels
• Excellent communication skills and ability to collaborate effectively in a cross-functional team environment
• Passion for learning and staying updated with evolving technologies and industry trends

Nice To Have

• Demonstrated experience scaling large distributed architectures
• Experience working in a remote-first environment
• Experience working with satellite data and/or imagery

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer

• Competitive, location-specific compensation and benefits 
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

About Vectra

Vectra AI delivers a new class of advanced threat defense that delivers real-time detection and analysis of active network intrusions. Vectra technology picks up where perimeter security leaves off by providing deep, continuous analysis of both internal and Internet-facing network traffic to automatically detect all phases of a breach as attackers attempt to spy, spread, and steal within your network. 

Vectra directly analyses network traffic in real time using a patent-pending combination of data science, machine learning, and behavioral analysis to detect attacker behaviors and user anomalies in the network. All detections are correlated and prioritized to show an attack in context, and Vectra AI's machine learning adapts as attacks evolve.

Your Role:

The Enterprise Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and managing Vectra’s most valuable asset, our customers. You will own the relationships with your customers, connecting with key business executives and security and IT stakeholders to develop an understanding of their strategic business needs and goals.  

Your Impact: 

Leveraging this customer knowledge and your expertise in Vectra products and cybersecurity, you will provide an ongoing adoption and industry best practices strategy to ensure your customers understand and maximize value from their investment in Vectra.

This role demands interaction with enterprises at the senior level (CISO), as well as with technical staff within the IT and Security organization.

Responsibilities:

• Own the customer relationship, providing ongoing and proactive leadership and support to Vectra’s customers, to drive high levels of customer satisfaction, deep engagement, and mutual success.
• Conduct quarterly customer Executive Business Review meetings and proactively monitor customer health
• Drive deep integration of the Vectra Cognito platform into our customer’s business processes and technical ecosystem, to create and increase stickiness.
• Identify and grow expansion opportunities within the customer install base, and collaborate with the sales teams to ensure growth attainment.
• Identify and assess renewal risks within the customer base, and build and execute on get-well plans.
• Direct crisis and incident response with urgency, working cross-functionally to ensure timely resolution, while communicating effectively with customers.
• Identify, build and implement repeatable programs and processes across your portfolio of customers to maximize product adoption and usage and achievement of customer’s business objectives.
• Able and willing to travel for on-site customer visits as required by the business (25- 50%)

Requirements:

Successful candidates will have a solid technical foundation in network security and enterprise software, a proven track record of successfully interfacing with customers on both technical and non-technical levels, strong business acumen and sales experience, and above all a passion for ensuring a top quality customer experience. 

• A minimum of 5 years of experience for enterprise subscription-based vendors in a customer-facing role (such as Customer Success, Technical Account Management, Professional Services, Sales Engineering, or strategic customer service)
• Ideally combined background of post-sales and pre-sales experience
• Good understanding of security product lines (firewalls, sandboxing, SIEM, forensics-type platforms)
• Knowledge of TCP/IP, DNS, VPN and SSL technology
• Good understanding of current security technologies and risks
• Project management skills with a high attention to detail
• Experience in supporting software for Fortune 500 or other large companies
• Strong empathy for customers AND passion for revenue and growth
• Proven record of establishing and building successful C-level relationships
• Service management minded with strong commitment to customer service
• Excellent presentation and communication skills, both verbal and written, with proficiency in French.
• Excellent organizational, analytical, negotiation, and influence skills; strong attention to detail
• Relevant Bachelor’s degree; preference for computer science or related degrees

The Challenge:

We're looking for an Engineering Director to lead our Patient Health Companion organization, a key initiative transforming Doctolib into a daily health companion, enabling everyone to manage their health and wellbeing proactively. You'll oversee 4 engineering teams and their managers, including our flagship Health Companion for Parents of young children, which aims to revolutionize how we support parents to care proactively for their children's health and wellbeing.

As a key leader of one of France's most downloaded apps, you'll build and scale multiple engineering teams creating innovative, personalized healthcare solutions that millions rely on daily. Your teams will work across:

• Incredible experience for our AI-powered chat that combines top notch medical expertise with artificial intelligence
• Sophisticated recommendation systems that deliver personalized content and actionable health insights and actions
• Engaging mobile experiences that make health management intuitive and accessible
• Growth strategies to bring these transformative services to millions
  
  

Your Impact:

• Build and scale a world-class engineering organization, mentoring engineering managers and staff engineers across multiple technical domains while fostering a culture of excellence and innovation
• Drive the technical vision and strategy for our Patient Health Companions, ensuring alignment with Doctolib's broader mission, business and product goals
• Lead the development of groundbreaking healthcare experiences including AI-powered chat support, sophisticated recommendation systems, and intuitive mobile interfaces
• Establish engineering practices and architecture that enable rapid experimentation while maintaining the highest standards of quality, security, and scalability
• Partner with product, design, and healthcare professionals to ensure our solutions address real health needs while delivering exceptional user experiences
• Define and execute acquisition and growth strategies to bring our health companions to millions of users across Europe
• Shape the future of healthcare technology by pioneering solutions that make healthcare more accessible, personalized, and effective

Your Profile

You're a seasoned engineering leader with a proven track record of building and scaling high-performing teams. You combine technical excellence with strategic vision and have a passion for creating technology that transforms lives.

Core qualifications:

• Leadership excellence: 5+ years of engineering management experience, including managing managers and staff engineers across diverse technical domains
• Team building: Proven ability to recruit, develop, and retain exceptional engineering talent
• Technical depth: Strong foundation in software engineering, distributed systems, and architecture, with the ability to guide technical decisions across mobile and backend systems
• Strategic vision: Ability to translate business objectives into technical roadmaps and align engineering efforts with company strategy
• Healthcare passion: Genuine interest in healthcare innovation and improving patient outcomes through technology
• Growth mindset: Track record of scaling engineering organizations while maintaining culture and quality
• User-centricity: Deep empathy for users and commitment to building products that address their needs

Bonus points for:

• Experience building consumer health products or working in healthcare technology
• Background in AI/ML systems, recommendation engines, or content platforms
• Track record of launching and growing successful mobile applications
• Experience working with medical professionals or in regulated environments

If you're passionate about using technology to transform healthcare and excited about building and managing high-performing teams, we want to hear from you.

What we offer 

• Free comprehensive health insurance for you and your children
• Parent Care Program: receive one additional month of leave on top of the legal parental leave
• Free mental health and coaching services through our partner Moka.care
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
• Work from abroad for up to 10 days per year thanks to our flexibility days policy
• Work Council subsidy to refund part of sport club membership or creative class
• Up to 14 days of RTT
• Lunch voucher with Swile card

Job details 

• Permanent position
• Full-time
• Paris, France
• Start date: as soon as possible
• Working mode: hybrid

The interview process 

• Engagement call with the Hiring Manager
• System Design Interview
• Behavioral Interview
• Business Case
• Discussion with our CTO
• At least one reference check
• Offer!

 If you would like to find out more about tech life at Doctolib, feel free to read our latest Medium blog articles!      

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination. The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability. To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.  Join us in building the healthcare we all dream of! All information provided is processed by Doctolib for application management. For data processing details, click here.  Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.