Customer experience

Customer experience at Nebius AI Cloud involves tackling customers’ challenges and directly impacting their success by solving real-world AI and ML problems at massive GPU cloud scale. You’ll not only resolve issues, but play a key role in shaping clients’ business success by optimizing their AI solutions.

Working with advanced GPUs such as H200, B200 and GB200, as well as modern ML frameworks, you’ll influence the development of the Nebius AI Cloud and gain experience at the intersection of infrastructure and AI. With minimal bureaucracy, you’ll have the freedom to innovate, take ownership and drive change. Opportunities for growth are abundant in this vibrant and supportive professional community.

The role

We are looking for a Partner Solutions Architect to serve as the technical interface between Nebius and our strategic technology partners, ranging from data platforms and MLOps vendors to AI frameworks and ISVs that build on GPU infrastructure. 

This is a hands-on engineering and integration role. You will design and develop integrated solutions, build reference implementations, enable partner engineering teams, and ensure joint customers succeed with combined offerings. You will influence Nebius’ product roadmap and drive deep technical collaboration across partner ecosystems.

You’re welcome to work from our office in Amsterdam or remotely from any EU country.

Your responsibilities will include: 

• Own the technical relationship with strategic partners as the primary interface to Nebius engineering and product
• Design and architect high-impact integration solutions, delivering clear joint customer value
• Build and maintain reference implementations and production-grade integrations
• Define enterprise-ready integration patterns (networking, security, compliance, observability)
• Translate partner and customer feedback into actionable product and roadmap requirements
• Enable partner teams through technical documentation, training, and demo environments
• Provide technical leadership in joint customer deployments, architecture reviews, and complex troubleshooting

We expect you to have: 

• 5+ years in solutions architecture, partner engineering, or technical pre-sales at cloud or data platform companies
• Strong expertise in cloud infrastructure
• Hands-on experience with GPU-accelerated AI/ML workflows (training, inference, MLOps)
• Proven background in integration architecture (API design, data pipelines, security, observability)
• Experience with Python and IaC tools
• Excellent communication skills with the ability to engage technical and non-technical stakeholders

It will be an added bonus if you have: 

• Track record of building or scaling partner technical programs or ecosystems
• Experience working with or at Snowflake, Databricks, AWS, Azure, or GCP
• Background in ML lifecycle (training pipelines, fine-tuning, inference optimization, RAG

REQ# FEQ327R2

CSQ227R121

Locations - Sweden, Denmark, Finland (Hybrid/Remote)

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems with the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you are a trusted technical advisor to key customers, providing expert guidance that translates data, analytics and AI challenges into high-impact business value. You help design, implement, and scale data and AI solutions, focusing on architecture, operational excellence, and customer enablement. Internally, you will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks Platform in your customers.

Delivery Solutions Architects (DSAs) are trusted technical advisors embedded within the customer organization, providing expert guidance that translates data and AI challenges into high-impact business value. They help you design, implement, and scale data and AI solutions, focusing on architecture, operational excellence, and team enablement. DSAs focus on:

• Designing secure, scalable architecture 
• Aligning people, processes, and technology 
• Establishing trusted advisor relationships
• Leveraging the broader ecosystem of Databricks experts 

This is a hybrid technical and commercial role. Technically, the expectations are that you become the post-sales technical lead and trusted advisor across all Databricks products for the customer’s top priority use cases. This requires you to use your technical skills and credibility to engage and communicate with technical/technical leadership stakeholders in our customer organizations, do architecture reviews, help with performance and cost optimizations, demonstrate new capabilities, remove blockers, etc. In parallel, it is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving onboarding plans. 

While not a hands-on-keyboard role, this is a highly technical position where architectural skills in fields such as Data Architecture, Data Engineering, Data Warehousing or Data Science are essential.

You will report directly to a DSA Manager within the Field Engineering organization.

The impact you will have:

• Be the Databricks Architect working with customer technical teams working on use cases/data products, from development to go-live, addressing any technical challenges and blockers and providing guidance, best practices and enablement
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the internal point of contact for any questions related to production/go live status of agreed upon use cases within an account, often for multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert-level technical teams to address the tasks that are beyond your scope of activities or expertise
• Create  and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs, presenting them to the customers when applicable for their ongoing developments
• internal and external updates - KPI reporting on the status of usage and customer health, risks and blockers, product adoption and use case progression - to your Field Engineering leadership

What we look for:

• Programming experience in PySpark, SQL or Scala 
• Understanding and hands-on experience of solution architecture-related distributed data and analytics systems
• 5+ years of experience where you have been accountable for delivery of projects in  Data, Analytics or AI and where you can contribute to technical debate and design choices with customers
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting roles
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program coordination including account and stakeholder management
• Experience resolving complex and important escalation with senior customer technical stakeholders
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30%

FEQ327R156

Mission 

As a Sr Specialist Solutions Architect (SSA) - ML & AI Engineer, you will be the trusted technical ML & AI expert to both Databricks customers and the Field Engineering organization. You will work with Solution Architects to guide enterprise and strategic customers in architecting production-grade ML & AI applications on Databricks, while aligning their technical roadmap with the continually evolving Databricks Data Intelligence Platform. You will continue to strengthen your technical skills through applying cutting edge technologies in GenAI, MLOps, and ML more broadly, expanding your impact through mentorship, and establishing yourself as an AI thought leader.

The impact you will have:

• Architect production level ML & AI workloads for customers using our unified platform, including agents, end-to-end ML pipelines, training/inference optimization, integration with cloud-native services, MLOps, etc.  
• Serve as trusted practitioner for enterprise GenAI solutions, including RAG architectures, agentic systems (tool-calling agents, multi-agent orchestration, guardrails), natural language querying of structured data, AI evaluation and observability, and monitoring systems
• Build, scale, and optimize customer AI workloads and apply best in class MLOps to productionize these workloads across a variety of domains
• Provide advanced technical support to Solution Architects during the technical sale ranging from feature engineering, training, tracking, serving to model monitoring all within a single platform, as well as participating in the larger ML SME community in Databricks
• Collaborate cross-functionally with the product and engineering teams to represent the voice of the customer, define priorities and influence the product roadmap, helping with the adoption of Databricks’ AI offerings

What we look for:

• 7+ years of hands-on industry ML experience in at least one of the following:
• ML Engineer: Build and maintain production-grade cloud (AWS/Azure/GCP) infrastructure that supports the deployment of ML applications, including drift monitoring.
• AI Engineer: Experience with the latest techniques in LLMs & agentic systems including vector databases, fine-tuning LLMs, AI guardrail systems, and deploying LLMs with tools such as HuggingFace, Langchain, and OpenAI
• Experience with data engineering, or a good understanding of the concept of data engineering
• Experience communicating and/or teaching technical concepts to non-technical and technical audiences alike
• Passion for collaboration, life-long learning, and driving business value through ML & AI
• [Preferred] 5+ years customer-facing experience in a pre-sales or post-sales role
• Can meet expectations for technical training and role-specific outcomes within 3 months of hire
• This role can be remote, but we prefer that you be located in the job listing area and can travel up to 30% when needed

We are looking for a Staff Engineer to join team Aqueduct, a team building our data platform for powering large-scale cross-platform advertising. Our ideal candidate is a seasoned professional who has experience in designing, implementing and managing data platforms and pipelines that are scalable, reliable and efficient.

For our customers, ensuring their data is available and composable can:

• unlock the potential of creative automation with image and video templates
• power agentic workflows that utilise the data
• allow analysis of the relationship between product data and ad performance.

Being able to sync our customers’ product data across multiple advertising channels consistently and with minimal delays ensures that:

• the ads consumers see have the latest information
• products that are out of stock are not advertised
• regulatory requirements are met

The team currently has a backend written in Ruby on Rails, and we own small parts of the frontend written in TypeScript and React. We’re moving our data systems from Ruby to a language and architecture better suited for the workload and capable of scaling with our growth. We're looking for an expert to lead the build and design of this new platform using the right tools for the job.

Projects you get to work with

• Design and build a large scale data storage and processing system that needs to process billions of records per day
• Drive the long term architecture and engineering excellence inside the team by coaching and mentoring other engineers
• Collaborate with stakeholders from across the organization: engineering, product and business
• Define and monitor SLAs, and follow SRE best practices to ensure the stability and availability of the system
• Build APIs for internal and external consumers of the data
• Affect the ROI for billions of dollars in ad spend

What We Are Looking For

• 8+ years of industry experience
• Strong programming skills (e.g., Python, Scala and/or Java)
• Deep experience with data processing frameworks (e.g., Spark, Flink, Databricks, Snowflake, BigQuery, Redshift, ClickHouse)
• Familiarity with streaming systems (e.g Kafka, Kinesis)
• Expertise in SQL and some RDBMS (PostgreSQL, Citus, etc.)
• Experience with orchestration tools (e.g., Airflow, Argo)
• Experience with data governance tools (e.g., OpenMetadata, GreatExpectations, Apache Atlas, dbt)
• Solid understanding of distributed systems and cloud platforms (AWS/GCP/Azure)
• Proven track record of designing large-scale data systems
• Experience in technical leadership and mentoring other engineers
• Experience with Ruby on Rails is considered a plus
• Ability to work in a hybrid capacity from our Helsinki office 3 days a week 

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

#LI-HYBRID