We are looking for a Stores Onboarding Manager to set our enterprise grocery and retail merchants up for success on Bolt’s marketplace from day one. 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will own the end-to-end onboarding experience—ensuring every launch is seamless, efficient, and on time—while continuously improving how we bring merchants onto the platform through standardized processes and new product innovations.

• Lead end-to-end onboarding for high-value enterprise merchants, orchestrating complex API/SFTP integrations and platform configurations from kickoff to go-live.
• Design, document, and standardize robust SOPs and onboarding frameworks to ensure every launch is efficient, compliant, and ready for scale.
• Act as the primary strategic partner for new merchants, delivering high-impact in-store training and providing "hypercare" support to build lasting relationships.
• Collaborate with Product, Tech, Sales, and Ops teams to dismantle blockers and streamline the merchant journey through expert stakeholder management.
• Proactively identify friction points in the onboarding funnel and spearhead product or process improvements to reduce time-to-launch and boost catalog quality.
• Monitor KPIs through the critical first 90 days post-launch while managing operational tools and "picker app" guidelines to ensure peak performance.

• You bring experience in Strategy & Operations, BizOps, or a similar high-growth environment, ideally within e-commerce or digital marketplaces.
• You have the ability to translate complex technical requirements into business value, comfortably engaging both engineering teams and C-suite stakeholders.
• You hold a data-first mindset with the ability to build sophisticated trackers, reports, and dashboards that turn raw numbers into actionable growth strategies.
• You are an expert user of either Excel or Google Sheets, with a knack for building the frameworks and processes that keep a business organised.
• You have an exceptional attention to detail and the stamina to manage multiple complex workstreams simultaneously while hitting aggressive deadlines.
• You have a natural curiosity for the why behind operational hurdles and a relentless drive to build better, faster, and more efficient ways of working.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. 

*Some perks may differ depending on your location and role.

We are looking for a Stores Onboarding Manager  to set our enterprise grocery and retail merchants up for success on Bolt’s marketplace from day one. 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will own the end-to-end onboarding experience—ensuring every launch is seamless, efficient, and on time—while continuously improving how we bring merchants onto the platform through standardized processes and new product innovations.

• Lead end-to-end onboarding for high-value enterprise merchants, orchestrating complex API/SFTP integrations and platform configurations from kickoff to go-live.
• Design, document, and standardize robust SOPs and onboarding frameworks to ensure every launch is efficient, compliant, and ready for scale.
• Act as the primary strategic partner for new merchants, delivering high-impact in-store training and providing "hypercare" support to build lasting relationships.
• Collaborate with Product, Tech, Sales, and Ops teams to dismantle blockers and streamline the merchant journey through expert stakeholder management.
• Proactively identify friction points in the onboarding funnel and spearhead product or process improvements to reduce time-to-launch and boost catalog quality.
• Monitor KPIs through the critical first 90 days post-launch while managing operational tools and "picker app" guidelines to ensure peak performance.

• You bring experience in Strategy & Operations, BizOps, or a similar high-growth environment, ideally within e-commerce or digital marketplaces.
• You have the ability to translate complex technical requirements into business value, comfortably engaging both engineering teams and C-suite stakeholders.
• You hold a data-first mindset with the ability to build sophisticated trackers, reports, and dashboards that turn raw numbers into actionable growth strategies.
• You are an expert user of either Excel or Google Sheets, with a knack for building the frameworks and processes that keep a business organised.
• You have an exceptional attention to detail and the stamina to manage multiple complex workstreams simultaneously while hitting aggressive deadlines.
• You have a natural curiosity for the why behind operational hurdles and a relentless drive to build better, faster, and more efficient ways of working.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. 

*Some perks may differ depending on your location and role.

 
We’re looking for a Merchant Growth Manager to help our Grocery & Retail partners grow faster and perform better on the platform. This role focuses on driving same-store demand growth by identifying the right levers, improving merchant performance, and turning insights into scalable actions.
  
 

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 

The Merchant Growth Manager will shape and execute growth strategies for key Grocery & Retail partners, with a strong focus on same-store demand, performance improvement, and merchant engagement. This person will work closely with Leadership, Account Management, Country Operations, Commercial, Marketing, Product, and Support teams to drive initiatives from idea to execution.

It is a hands-on role for someone who combines strategic thinking, commercial acumen, and strong execution skills to deliver measurable impact at scale. This role can be based in Tallinn or Warsaw.

 

• Own and drive the Merchant Growth strategy, identifying and scaling initiatives that improve merchant performance and revenue.
• Lead key growth levers and merchant lifecycle initiatives, including campaign execution, rollout, and adoption of solutions such as Smart Promotions.
• Design and standardise SOPs and processes that support merchant participation in lifecycle marketing campaigns.
• Build dashboards and track the performance of growth initiatives, ensuring clear visibility of key metrics and outcomes.
• Analyse core growth KPIs such as same-store demand, adoption, conversion, and ROI, and turn insights into actionable plans.
• Partner cross-functionally with teams across the business to align on priorities, execute initiatives, and support sustainable merchant growth.

• You have solid experience in strategy, operations, or growth roles within e-commerce, digital marketplaces, or similarly data-driven businesses.
• You have strong critical thinking and problem-solving skills, and can turn data and hypotheses into clear strategic recommendations.
• You have experience analysing performance, running or interpreting experiments / A/B tests, and using data to guide decisions.
• You have strong skills in data visualisation and storytelling, ideally with tools such as Looker, and are confident working with Excel or Google Sheets.
• You have a proactive ownership mindset and are comfortable driving work independently in a fast-paced environment.
• You have strong collaboration and stakeholder management skills, with the ability to work effectively across multiple teams.

 
 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 *Some perks may differ depending on your location and role.

 
We’re looking for a Merchant Growth Manager to help our Grocery & Retail partners grow faster and perform better on the platform. This role focuses on driving same-store demand growth by identifying the right levers, improving merchant performance, and turning insights into scalable actions.
  
 

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 

The Merchant Growth Manager will shape and execute growth strategies for key Grocery & Retail partners, with a strong focus on same-store demand, performance improvement, and merchant engagement. This person will work closely with Leadership, Account Management, Country Operations, Commercial, Marketing, Product, and Support teams to drive initiatives from idea to execution.

It is a hands-on role for someone who combines strategic thinking, commercial acumen, and strong execution skills to deliver measurable impact at scale. This role can be based in Tallinn or Warsaw.

 

• Own and drive the Merchant Growth strategy, identifying and scaling initiatives that improve merchant performance and revenue.
• Lead key growth levers and merchant lifecycle initiatives, including campaign execution, rollout, and adoption of solutions such as Smart Promotions.
• Design and standardise SOPs and processes that support merchant participation in lifecycle marketing campaigns.
• Build dashboards and track the performance of growth initiatives, ensuring clear visibility of key metrics and outcomes.
• Analyse core growth KPIs such as same-store demand, adoption, conversion, and ROI, and turn insights into actionable plans.
• Partner cross-functionally with teams across the business to align on priorities, execute initiatives, and support sustainable merchant growth.

• You have solid experience in strategy, operations, or growth roles within e-commerce, digital marketplaces, or similarly data-driven businesses.
• You have strong critical thinking and problem-solving skills, and can turn data and hypotheses into clear strategic recommendations.
• You have experience analysing performance, running or interpreting experiments / A/B tests, and using data to guide decisions.
• You have strong skills in data visualisation and storytelling, ideally with tools such as Looker, and are confident working with Excel or Google Sheets.
• You have a proactive ownership mindset and are comfortable driving work independently in a fast-paced environment.
• You have strong collaboration and stakeholder management skills, with the ability to work effectively across multiple teams.

 
 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 *Some perks may differ depending on your location and role.