📍 This position is based in our HQ in Eindhoven (Hybrid work model: at least 3x a week at the office)

This is what you tell people at parties about your job 👋

Sendcloud is the complete shipping platform for e-commerce – enabling retailers, marketplaces, and fulfillment companies to scale their operations while delivering great shipping experiences. Born from a genuine need for a better way to ship, we’ve grown into one of Europe’s leading shipping platforms. Trusted by over 25,000 e-commerce businesses, Sendcloud is on a mission to solve shipping globally.

What you will do in this role 🧐

An Account Executive is a person with a hands-on mentality. You are highly motivated, a self-starter, and have an entrepreneurial urge that guides you towards success!

With help from your international colleagues, you will attract and convert customers from Belgium, creating commercial growth for the market and figure out how to approach it.

You can check out our Sales team making magic happen on our YouTube channel! ✨

Our perfect match💗

• At least 2 years experience in (SaaS) sales 

• You are open-minded, positive, with an unapologetic passion that drives you in life

• Experience in cold-calling in an outbound environment. Hunter by nature 🐺

• You like to have a combination of inbound and outbound; you are up for the challenge of prospecting, cold calling, and doing cold acquisition

• Must have a hunger for fast-tracked personal development

• Setting up collaborations with local e-Commerce partners and turning them into Sendcloud ambassadors

• You are a self-motivated and dynamic person, who spots and creates opportunities  

• Outstanding communication skills; fluency in English is required, along with fluency in Flemish and French (spoken and written). If either Flemish or French is not yet at professional level, we are willing to support further development through our study budget

You share our values:

• 💩  No bullshit: We don’t like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them!

• 🎯  Grow & Win: Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills

• 🎠  Have fun: You are not afraid to be yourself, and you love to be surrounded by your awesome colleagues!

Benefits 🎉

• Working in an internationally oriented, fast-growing, certified Great Place to Work! 📌  

• A good base salary that grows within the company and your accomplishments

• A monthly uncapped bonus based on your individual contributions

• 28 holidays per year on a full-time basis + a free holiday on/around your birthday 🥳  

• After 3 years of employment, you get a sabbatical of 4 weeks from us

• Keep growing with a study budget of €2000,- per year!

• Stay fit with our office gym

• Pension scheme

• A flexible hybrid working model (around 3 days in the office) and a dedicated 500€ budget to set up your home office 🏠

• Access to many discount programs, shop till you drop! 🛍

🚀 The Short Pitch

Sendcloud is the leading shipping platform in Europe, and our carrier network is the backbone of that success. As we move toward a high-growth, data-driven future, we are evolving how we manage these critical relationships. We are looking for a Carrier Partnerships Manager for DACH (formerly Strategic Alliance Manager).

This isn't a traditional purchasing job. You will be the operational and commercial owner of our DACH carrier portfolio (in collaboration with our co-founder and our Head of Carrier Partnerships), managing some of our most significant partnerships in a market that accounts for a large share of our €150M annual spend. You will transition these relationships from simple rate-card discussions to sophisticated, long-term strategic alliances focused on Total Cost of Ownership (TCO) and margin sustainability.

🧐 The Role

As the Carrier Partnership Manager for DACH, you are the primary architect of our home market carrier strategy. Reporting to the Head of Carrier Partnerships, you sit at the heart of our Strategic Alliances team.

Your mission is to move away from the yearly negotiation grind and instead build a stable, scalable economic engine. You will manage the full lifecycle of our DACH carrier partners, from high-stakes negotiations and multi-year contract structuring to ensuring that our operational costs (surcharges, cost leakage, and indexation) are fully transparent and optimised. You will act as the critical bridge between our DACH Sales/CS(M) teams and our carrier partners, ensuring that our product remains the most competitive in the region.

🎯 What you’ll do

• Own the Total Cost of Ownership for DACH: You are responsible for the real cost of shipping. This means moving beyond just the label price to actively manage surcharges, credit lines, and address cost leakage within DACH.
• Drive Strategic Partnerships: Manage the entire life cycle of carrier partnerships and support (and in due time: lead) negotiations with major DACH carriers (e.g., DHL and DPD) to secure multi-year agreements and clear indexation frameworks that provide long-term predictability. 
• Build Relationships: Actively develop and manage key executive relationships with strategic partners on various levels within their organization (from Account Manager to C-level).
• Operational Value Realisation: Ensure that carrier partnerships actually deliver value. You’ll tackle operational reliability and service issues that impact direct customer satisfaction and margin quality. 
• Carrier Strategy: You are responsible for developing, overseeing and executing your carrier partnership strategy with all carriers in the DACH region. Setting the strategy and executing actions that will drive revenue growth based on our partnership with DACH carriers
• Internal Advocacy: Act as the voice of DACH carrier within Sendcloud. You will ensure that all relevant teams (Product, Engineering, Sales, Marketing, Finance CS(M), etc.) understand DACH-specific requirements.
• Data-Driven Negotiation: Utilise volume and performance data to build leverage, ensuring we grow with the right partners at the right margins.

✅ What you bring to the table

• DACH Market Native: You have a deep understanding of the logistics and carrier landscape in Germany & Austria. You know the players, the industry, and the rules of the game.
• Solution Driven: You enjoy spending time in DACH market to understand carrier problems and find innovative solutions for our growth 
• Proactive: You are proactive in identifying new market opportunities for Sendcloud with our carriers

Communication: You are able to communicate in a clear, direct and professional way. You enjoy networking at events. You are a native German speaker and fluent in English (written and spoken). 

• Negotiation Mastery: You are a seasoned negotiator (or are willing to become one) who moves past us vs. them to find win-win multi-year structures.
• Analytical Skills: You don't just look at rates, you look at the total costs.
• Relationship Management: You have intrinsic motivation to connect with people in order to drive the business forward in the right direction
• Commercial Sophistication: You understand how carrier costs directly impact Sales, CSM, and ultimately, our Profit & Loss statements.

Location: Eindhoven HQ (3-5 days a week in Eindhoven)

🚀 The Short Pitch

Sendcloud is the leading shipping platform in the Benelux, and our carrier network is the backbone of that success. As we move toward a high-growth, data-driven future, we are evolving how we manage these critical relationships. We are looking for a Carrier Partnerships Manager for the Benelux (formerly Strategic Alliance Manager).

This isn't a traditional purchasing job. You will be the operational and commercial owner of our Benelux carrier portfolio (in collaboration with our co-founder, Sabi), managing some of our most significant partnerships in a market that accounts for a large share of our €150M annual spend. You will transition these relationships from simple rate-card discussions to sophisticated, long-term strategic alliances focused on Total Cost of Ownership (TCO) and margin sustainability.

🧐 The Role

As the Carrier Partnership Manager for the Benelux, you are the primary architect of our home market carrier strategy. Reporting to the Chief Commercial Officer, you sit at the heart of our Strategic Alliances team.

Your mission is to move away from the yearly negotiation grind and instead build a stable, scalable economic engine. You will manage the full lifecycle of our Benelux carrier partners, from high-stakes negotiations and multi-year contract structuring to ensuring that our operational costs (surcharges, cost leakage, and indexation) are fully transparent and optimised. You will act as the critical bridge between our Benelux Sales/CS(M) teams and our carrier partners, ensuring that our product remains the most competitive in the region.

🎯 What you’ll do

• Own the Total Cost of Ownership for Benelux: You are responsible for the real cost of shipping. This means moving beyond just the label price to actively manage surcharges, credit lines, and address cost leakage within the Benelux.
• Drive Strategic Partnerships: Manage the entire life cycle of carrier partnerships and support (and in due time: lead) negotiations with major Benelux carriers (e.g., PostNL, DHL, DPD, Bpost) to secure multi-year agreements and clear indexation frameworks that provide long-term predictability. 
• Build Relationships: Actively develop and manage key executive relationships with strategic partners on various levels within their organization (from Account Manager to C-level).
• Operational Value Realisation: Ensure that carrier partnerships actually deliver value. You’ll tackle operational reliability and service issues that impact direct customer satisfaction and margin quality. 
• Carrier Strategy: You are responsible for developing, overseeing and executing your carrier partnership strategy with all carriers in the Benelux region. Setting the strategy and executing actions that will drive revenue growth based on our partnership with Benelux carriers
• Internal Advocacy: Act as the voice of the Benelux carrier within Sendcloud. You will ensure that all relevant teams (Product, Engineering, Sales, Marketing, Finance CS(M), etc.) understand Benelux-specific requirements.
• Data-Driven Negotiation: Utilise volume and performance data to build leverage, ensuring we grow with the right partners at the right margins.

✅ What you bring to the table

• Benelux Market Native: You have a deep understanding of the logistics and carrier landscape in the Netherlands & Belgium. You know the players, the industry, and the rules of the game.
• Solution Driven: You enjoy spending time in the Benelux market to understand carrier problems and find innovative solutions for our growth 
• Proactive: You are proactive in identifying new market opportunities for Sendcloud with our carriers
• Communication: You are able to communicate in a clear, direct and professional way. You enjoy networking at events. You are a native Dutch speaker and fluent in English (written and spoken).
• Negotiation Mastery: You are a seasoned negotiator (or are willing to become one) who moves past us vs. them to find win-win multi-year structures.
• Analytical Skills: You don't just look at rates, you look at the total costs.
• Relationship Management: You have intrinsic motivation to connect with people in order to drive the business forward in the right direction
• Commercial Sophistication: You understand how carrier costs directly impact Sales, CSM, and ultimately, our Profit & Loss statements.

You live by our core values:

• 💩 No bullshit: Honest, transparent, and real—even when it’s tough.

• 🎯 Grow & Win: Always learning, always improving.

• 🎠 Have fun: Be yourself and enjoy the ride with a team that’s got your back.

Benefits 🎉

• A flexible hybrid working model and a dedicated 500€ budget to set up your home office 🏠  

• A good base salary that grows with the company and your accomplishments

• An additional bonus agreement based on team performance

• After 3 years of employment, you get a sabbatical of 4 weeks from us

• Keep growing with a study budget of €2000,- per year!

• Stay fit in our Sendcloud gym and weekly bootcamp sessions!

• Pension scheme

• Discount on health insurance

• Access to many different discount programs, shop til you drop! 🛍

Presence in Eindhoven: As this role manages our core market, you thrive being at our HQ 3-5 days a week, collaborating closely with the Benelux commercial teams, business control teams, product teams and the CCO.